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Future Scenario of E-Commerce: There Are Seven Challenges Related To Ecommerce

India's e-commerce industry is growing rapidly, doubling every year, with e-travel accounting for 70% of total e-commerce. Household incomes are expected to reach $6,790 by 2020. While the industry is growing due to increased internet penetration and a favorable market ecosystem, it faces challenges including lack of customer awareness and online transaction options, limited payment gateways, and over-reliance on cash-on-delivery which accounts for 60-70% of payments due to lack of credit/debit cards and security concerns.

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86 views2 pages

Future Scenario of E-Commerce: There Are Seven Challenges Related To Ecommerce

India's e-commerce industry is growing rapidly, doubling every year, with e-travel accounting for 70% of total e-commerce. Household incomes are expected to reach $6,790 by 2020. While the industry is growing due to increased internet penetration and a favorable market ecosystem, it faces challenges including lack of customer awareness and online transaction options, limited payment gateways, and over-reliance on cash-on-delivery which accounts for 60-70% of payments due to lack of credit/debit cards and security concerns.

Uploaded by

Danish Ahsan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Future Scenario of e-commerce

India has greater prospect of market potential with E-Commerce


industry growth doubling every year. The sector has grown in E-Travel
which accounts of 70% of total commerce. The statistics indicate that
household income is expected to reach $6790 in 2020.
Although India’s e-commerce is growing, there are certain challenges
which the industry needs to overcome. E-commerce in India is growing
not just because the internet penetration is increasing but also due to
the favorable ecosystem developed by the market.

There are seven challenges related to ecommerce:-

1. Poor Knowledge and Awareness: Majority of urban population do


not have adequate knowledge on online business and its
functionalities. Very few are aware of the online fraud and
ignorance still exists. Further most of Indian rural population are
unaware of internet and it uses. A reliable survey reveals that 50%
of Indian online users are unaware of the online security
solutions.
2. Online Transaction: Majority of Indian customers do not possess
plastic money, credit card, debit card and net banking system,
which is one of the prime reasons in curtailing the e-commerce
growth. Lately, however, some of the nationalized banks have
started to issue debit cards to all its account holders. This is
undoubtedly a positive sign for Indian online entrepreneurs as
electronic payments are convenient and less costly, unlike manual
cash collection which is laborious, risky and expensive.
3. Payment Gateways: When it comes to running an online business
the crucial part is how the customer will pay. An e-commerce
payment gateway is a service that authorizes credit card, debit
card or online banking payments and processes them securely
with a user’s merchant account for Electronic Fund Transfer (EFT).
The world is moving from cash to digital money and thus there is a
need of payment gateway for sustainable future e-commerce. The
Indian ecommerce sector is heavily dependent on Cash on
Delivery (CoD) mode of payment, almost 60-70%, as it is the most
preferred choice for Indian consumers due to lack of trust in
online transactions, limited adoption of credit/ debit cards, and
security concerns among others.
4. Cash on Delivery: Cash on Delivery (COD) has been touted as the
innovation to counter the low credit card penetration and
payment security issues on the internet. COD is a substantial
proportion of the sales today contributing to anywhere between
11% (for Pepperfry) to 60% in most of the cases.

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