Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling
Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling
ABSTRACT
Partial least squares structural equation modeling (PLS-SEM) has become a key method in international marketing
research. Users of PLS-SEM have, however, largely overlooked the issue of endogeneity, which has become an integral
component of regression analysis applications. This lack of attention is surprising because the PLS-SEM method is
grounded in regression analysis, for which numerous approaches for handling endogeneity have been proposed. To
identify and treat endogeneity, and create awareness of how to deal with this issue, this study introduces a systematic
procedure that translates control variables, instrumental variables, and Gaussian copulas into a PLS-SEM framework.
We illustrate the procedure’s efficacy by means of empirical data and offer recommendations to guide international
marketing researchers on how to effectively address endogeneity concerns in their PLS-SEM analyses.
Keywords: control variable, endogeneity, Gaussian copula, instrumental variable, partial least squares structural
equation modeling (PLS-SEM)
he ambition to make causal claims is fundamental performance (Shu, Jin, and Zhou 2017)? How does strategic
Methods
Criteria Control Variable Approach Instrumental Variable Approach Gaussian Copula Latent Instrumental Variable
Stage 1: Decide whether you need to Stage 2: Use prior knowledge to Stage 3: Run the Gaussian copula Stage 4: Explain endogeneity.
address endogeneity issues. address and explain endogeneity issues. approach to detect endogeneity issues.
Yes
Primarily Primarily
Yes Include control
prediction explanation variables
Address and explain
endogeneity in line with prior Does the Gaussian copula Use the PLS -SEM results
Does endogeneity represent No Are suitable control
Yes research. Do you identify approach detect Yes Yes that include additional
a potential problem? critical endogeneity issues? endogeneity issues? variables available?
control variables.*
Include IVs
No Yes No No
No
No
No
Use the PLS results and
address endogeneity line
with prior research.*
Are results of the Gaussian Use the results of the
Use the PLS results. No Yes
copula approach available? Gaussian copula approach.
*Consider continuing at Stage 3 and using the Gaussian copula approach to assess the extent to which the endogeneity problem has been successfully addressed by the model.
Next, a 2SLS analysis uses the composite scores of X1 and X2, model originally presented by Eberl (2010). The goal of this
obtained from the first model (Figure 2), and the composite model is to explain the effects of competence (COMP) and
scores of Z1, derived from the second model (Figure 3). likability (LIKE), which represent corporate reputation’s
Specifically, we regress X1 on Z1 and X2 to obtain X ^ 1: two dimensions (Sarstedt, Wilczynski, and Melewar 2013;
Schwaiger 2004), on customer satisfaction (CUSA) and
(7) ^ 1 = g + g Z1 + g X2 .
X ultimately on customer loyalty (CUSL). This model has
0 1 2
been used to illustrate aspects of the PLS-SEM method (e.g.,
We first assess the IV’s strength by comparing the R2 values Hair et al. 2017; Hair et al. 2018) and has been frequently
of the first-stage regression (Equation 7) with and without applied in an international marketing context.3 For ex-
the IV. The results of an F-test indicate whether the R2 ample, Zhang and Schwaiger (2012) use this model to study
values of the regression model with and without the IVs the differentiating effects of corporate social responsibility
differ significantly. If significant differences are found, we and other antecedent dimensions on corporate reputation in
continue with the analysis by theoretically substantiating three Western countries (Germany, the United States, and
that Z1 is not correlated with the error term of Y1 (e.g., the United Kingdom) and in China. Similarly, Radomir and
Semadeni, Withers, and Certo 2014; Staiger and Stock Alan (2018) apply this model to contrast the effects of
1997). In the case of an overidentified model, statistical service quality and relationship investment on corporate
assessments by means of the Sargan test and the Hansen J reputation assessments of Romanian and U.K. consumers.
test may support this analysis. Furthermore, Walsh, Beatty, and Shiu (2009) developed
and validated a variant of this model using cross-country
Finally, we reestimate the original model by regressing Y on data; their model features prominently in the international
X2 and X ^ 1 from Equation 7 to obtain the corrected path
0 0 marketing literature. For example, several researchers have
coefficient estimates b1 and b2 : used this model to analyze the moderating effect of in-
(8)
0 0
^ 1 + b X2 + e 0 .
Y = b 0 + b1 X
0
stitutional country differences (Swoboda, Puchert, and
2
Morschett 2016) and cultural dimensions (Swoboda and
The Hausman test (Hausman 1978) enables us to test Hirschmann 2017) on the relationship between corporate
0
whether b1 (Equation 8) differs significantly from b1 reputation and customer loyalty.
(Equation 5). If so, researchers should revert to the IV
approach’s coefficients (Equation 8). If the difference is not Figure 4 shows the original model, which includes two
significant, researchers should continue using the results of partial regression models: (1) CUSL is regressed on COMP,
the partial regression model’s original PLS-SEM estimation. CUSA, and LIKE, while (2) CUSA is regressed on COMP
and LIKE. The following illustrations focus on the first,
more complex, regression model. The measurement
EMPIRICAL EXAMPLE TO ADDRESS models of COMP, LIKE, and CUSL draw on three re-
ENDOGENEITY IN PLS-SEM flective items each, whereas CUSA is measured with a
Model and Data single item. The model estimation draws on data from two
To illustrate our procedure for identifying and dealing with 3The model and data can be downloaded from https://www.
endogeneity (Figure 1), we draw on a corporate reputation pls-sem.com/.
Application of the Gaussian Copula Approach Application of the Control Variable Approach
in PLS-SEM in PLS-SEM
Before initiating the Gaussian copula approach, to meet its After completing Stage 3 of the procedure for identifying
assumptions, we first verify whether the variables that and treating endogeneity (Figure 1), we next include in the
potentially exhibit endogeneity are nonnormally distributed model control variables that, from a theoretical perspective,
(Figure 1). We do so by running the Kolmogorov–Smirnov are likely to influence customers’ loyalty (Eberl 2010). The
test with Lilliefors correction (Sarstedt and Mooi 2014) on first control variable (serviceprovider) distinguishes be-
the standardized composite scores of COMP, LIKE, and tween large, globally operating mobile phone service pro-
CUSA, which the PLS path model estimation provides. The viders (serviceprovider = 1; n(1) = 251) and smaller, locally
results show that none of the constructs have normally operating competitors (serviceprovider = 2; n(2) = 85). In
distributed scores; thus, we can consider them endogenous addition, we include a second control variable (servicetype),
in the Gaussian copula analysis. which is relevant from a service marketing perspective and
distinguishes between customers with a contract and those
Next, we create three regression models in which we with a prepaid plan.
consider the independent constructs COMP (model 1),
LIKE (model 2), and CUSA (model 3) as possibly exhibiting Analysis of the impact of the two control variables, both
endogeneity. In addition, to simultaneously account for separately and jointly, shows that neither has a significant
multiple endogenous variables when applying the Gaussian
copula approach, we create four regression models that 4The R code can be downloaded at https://www.pls-sem.com/.
5The parallel findings from the application of the Gaussian
include all possible combinations of multiple endogenous
copula approach to single and multiple endogenous variables is
variables in this PLS path model example: LIKE and COMP
not surprising, since the technique computes the copulas sep-
(model 4), LIKE and CUSA (model 5), COMP and CUSA arately when considering multiple endogenous variables in the
(model 6), and LIKE, COMP, and CUSA (model 7). PLS path model.
Variable Value p-Value Value p-Value Value p-Value Value p-Value Value p-Value Value p-Value Value p-Value Value p-Value
COMP .016 .746 .014 .848 .017 .763 .021 .707 −.006 .939 .021 .705 −.027 .717 −.037 .653
LIKE .331 <.01 .331 <.01 .370 <.01 .331 <.01 .381 <.01 .341 <.01 .333 <.01 .362 <.01
CUSA .509 <.01 .509 <.01 .511 <.01 .582 <.01 .509 <.01 .580 <.01 .592 <.01 .589 <.01
cCOMP .002 .974 .019 .737 .039 .432 .047 .405
cLIKE −.033 .245 −.041 .283 −.008 .790 −.024 .509
cCUSA −.041 .063 −.039 .084 −.049 .045 −.047 .061
Table 3. Results of the IV Approach
influence on the CUSL construct. Specifically, the servicetype determinant of customer loyalty (e.g., Berné, Múgica, and
variable has a −.003 effect (p-value = .917; f 2 = .000) and Yagüe 2001). Because this tendency is a psychological trait
the service provider variable has a −.038 effect (p-value = that is independent of individuals’ preference structures and
.319; f 2 = .003) on CUSL when included separately. In- is stable over time (Menon and Kahn 1995), variety seeking
cluding both control variables simultaneously changes the is probably unrelated to customers’ perception of switching
results only marginally. Because none of the control variables costs. Network quality is another key determinant of cus-
identify a source of endogeneity, we continue with the tomer loyalty that is relevant in the context of our study
procedure (Figure 1) by running the IV approach on the data. (e.g., in terms of coverage, stability, and voice quality; Lim,
Widdows, and Park 2006). Network quality can differ
Application of the IV Approach in PLS-SEM substantially, especially in rural areas, and cannot be fully
observed a priori. Poor network coverage will have a strong
The application of the IV approach in the context of our negative effect on customer loyalty, independent of the
model requires selection of an IV that is correlated with customers’ perception of the switching costs.6
COMP, CUSA, and LIKE. At the same time, the IV needs to
be uncorrelated with the omitted determinants of customer We use an extended version of Jones, Mothersbaugh, and
loyalty and thus be uncorrelated with CUSL’s error term. Beatty’s (2000) scale and measure the switching costs by
Our implementation of the IV approach uses customers’ using four reflective indicators (switch1 to switch4), each
perceived switching costs as an IV. Switching costs comprise measured on a five-point Likert scale. For our analysis, we
the time, money, and effort that consumers expect to expend extract all (standardized) composite scores from the
when changing their service provider. In the mobile phone SmartPLS 3 software. We subsequently run the IV approach
market, switching costs come primarily in the form of by using Stata’s ivregress method (StataCorp 2017), as well
transfer costs (Klemperer 1987) incurred when a consumer as the statistical software R with its AER package (Kleiber
ends a relationship with one provider and starts a new one and Zeileis 2017) to validate the results. Both programs
with another. Specifically, the implementation and config- provide the same results. Table 3 shows the results of the
uration of the new relationship require the customer to analysis for the IVs.
invest time, effort, and other assets, while ending an old
service relationship may also require procedural tasks (Ray, To assess whether the IV is strong (Figure 1), we use the
Kim, and Morris 2012). Thus, in terms of the instrument weak ID test’s F-value, which compares the R2 values of the
relevance criterion, it is reasonable to assume that the first-stage regression with and without the IV. We consider
perceived switching costs correlate with the customers’ three models, each of which considers another predictor
satisfaction and reputation assessments, because significant construct of CUSL as likely to exhibit endogeneity
transfer costs limit their freedom to configure the business (i.e., LIKE, COMP, and CUSA). The results in Table 3 show
relationship. Given the manifold factors that influence that including the IV significantly increases the first-stage
loyalty, arguing that perceived switching costs are uncor-
related with omitted variables that affect customer loyalty 6While these arguments support the use of perceived
(exclusion restriction) is more difficult. However, research switching costs, we note that this is not an ideal IV, as one could
expect this variable to correlate with other service perceptions
has identified customers’ variety-seeking tendency—the
(e.g., perceived service quality) that are relevant for customer
“tendency of individuals to seek diversity in their choices loyalty and which the two reputation dimensions capture only
of services or goods” (Kahn 1995, p. 139)—as a major indirectly (e.g., Raithel and Schwaiger 2015).
Including switching costs as an IV does not explain the Similar to scholars who have applied PLS-SEM in inter-
endogeneity problem’s origin. More specifically, the IV national marketing and other disciplines, methodological
correction of CUSA increases the corresponding point es- researchers have failed to consider endogeneity in PLS-
timate to greater than one, further indicating that the SEM, with some authors suggesting that endogeneity
switching costs construct is not a suitable IV. cannot be accounted for in a PLS-SEM framework (e.g.,
Antonakis et al. 2010; Rönkkö and Evermann 2013). Such
Following the procedure in Figure 1, we examine the results notions are astonishing because PLS-SEM is a regression-
of the Gaussian copula approach. Specifically, because the based technique, which makes common approaches for
inclusion of CUSA’s significant Gaussian copula in the model identifying and treating endogeneity accessible in this spe-
changes the relationship of CUSA and CUSL from .509 to cific methodological context. Benitez, Henseler, and Roldán
.582, researchers should consider CUSA as endogenous (2016) took a first step in this direction by combining the
(Table 2). This finding is in line with prior research that has standard PLS-SEM algorithm with the 2SLS method;
theoretically and empirically substantiated endogeneity however, they did not consider actual IVs that allow the
problems in studies of customer satisfaction, especially its independent variables’ variance to be decomposed into
relationship to customer loyalty (Ivanov, Joseph, and endogenous and exogenous parts. Broadening the scope of
Wintoki 2013). Nevertheless, this analysis illustrates that, in their research, this study introduces a systematic procedure
the context of our empirical example, considering endoge- for identifying and treating endogeneity in PLS-SEM that
neity does not, from a theory-testing perspective, change any takes into account the most recent statistical developments
conclusions drawn from the model estimation. in the literature on endogeneity. Specifically, implementing
the Gaussian copula approach addresses the significant
To summarize, by carrying out the procedure shown in concerns associated with identifying strong and valid IVs.
Figure 1, we identified a potential endogeneity issue based Moreover, combining this novel approach with the in-
on the Gaussian copula results. However, we could not clusion of control variables and the classic IV approach
explain the problem in light of the available control and enables a comprehensive assessment of endogeneity when
instrumental variables. In this situation, the researcher PLS-SEM is applied for explanatory purposes.
should report the solution found with the Gaussian copula
approach, acknowledging that the findings do not reveal the Our application of the procedure to empirical data reveals
origins of the endogeneity. endogeneity in Eberl’s (2010) corporate reputation model,
which has been frequently used in different variations in
international marketing and international business research
SUMMARY AND CONCLUSIONS (e.g., Swoboda, Puchert, and Morschett 2016; Zhang and
Schwaiger 2012). Our analysis suggests that the CUSA
Although addressing endogeneity has become an integral construct is subject to endogeneity, but control variables or
component of regression-based analyses in international IVs were not sufficient to handle this problem. Correcting
marketing (Jean et al. 2016), users of the PLS-SEM method for endogeneity with the use of the Gaussian copula ap-
proach leads to a pronounced change in the model esti-
7We also ran the control function approach on the model
mates, while leaving the general conclusions intact.
using switching costs as the IV. We used the statistical software
R for the calculation and the boot package to bootstrap the
standard errors (Canty and Ripley 2017). As expected, the We hope that this article will be the starting point for future
results parallel those of the IV approach. PLS-SEM research on endogeneity. Researchers may
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