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Operations Executive Prepation

This document describes the Operations Executive role for IDP Education's Clerical Marking Hub in Gurgaon, India. The role is responsible for ensuring smooth and compliant operations of IELTS clerical marking and result entry according to IELTS regulations. Key responsibilities include managing clerical marker availability, timely processing of test volumes, adhering to quality standards, and communicating with test centers. The role reports to the Operations Manager and is measured on metrics like on-time processing, compliance with processes, and throughput targets. Strong process orientation and experience are required for the position.

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Himanshu Saini
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73 views3 pages

Operations Executive Prepation

This document describes the Operations Executive role for IDP Education's Clerical Marking Hub in Gurgaon, India. The role is responsible for ensuring smooth and compliant operations of IELTS clerical marking and result entry according to IELTS regulations. Key responsibilities include managing clerical marker availability, timely processing of test volumes, adhering to quality standards, and communicating with test centers. The role reports to the Operations Manager and is measured on metrics like on-time processing, compliance with processes, and throughput targets. Strong process orientation and experience are required for the position.

Uploaded by

Himanshu Saini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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POSITION DESCRIPTION

POSITION TITLE: Operations Executive- Clerical Marking Hub (Global Shared Services)

LOCATION: Gurgaon , India

REPORTS TO: Operation Manager – CM Hub ( Global Shared Services)

BUSINESS UNIT: South Asia

DATE: November 2018

COMPANY OVERVIEW AND CONTEXT


IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language
testing and training.
For more than 45 years, IDP has played a major role in international education. We have placed more than 400,000 students into
quality institutions in Australia, the United Kingdom, the United States of America, Canada and New Zealand. Today over 225 leading
universities across 5 English speaking destinations are IDP clients.
Our brand values recognise our expertise, quality, caring, integrity and the communities we work within.
We strive to continuously develop our dynamic, inclusive work places, we encourage and celebrate cultural differences and views,
and we provide opportunities for personal, professional and career development.
IDP Education is also a proud co-owner of IELTS (International English Language Testing System). IELTS is jointly owned by British
Council, IDP: IELTS Australia and Cambridge English Language Assessment. Since its launch in 1989, IELTS has become the world’s
most popular high-stakes English language proficiency test.

Over 9,000 organisations worldwide accept IELTS as evidence of English language proficiency. Last year, more than 2.5 million tests
were taken globally. IDP Education offers the IELTS test in more than 400 test locations in 50 countries.

BUSINESS UNIT/TEAM OVERVIEW


IDP’s global business is overseen by the Global Leadership Team (GLT), led by the CEO it comprises of 5 Regional Directors (North
Asia, South East Asia, South Asia/North America/UK/Network Shared Services, Australasia and Middle East), CFO, GM-People &
Culture and Chief Strategy Officer.

IDP’s South Asia comprises of 6 country-based businesses in India, Bangladesh, Mauritius, Sri Lanka, Indonesia, Malaysia. Core
business operations consist of Student Placement, IELTS testing and English Language Training. Business operations extend across
(35) offices and involve the efforts of 500 + staff.
Central to the success of the regions are the roles of Regional Director, Country Directors, Head- Operations (SP & IELTS), CFO-
South Asia, Regional/Country leaders (Finance, IELTS, Marketing, Client Relations).

POSITION PURPOSE
Responsible for smooth running of IELTS Clerical Marking & result entry operations in the Clerical Marking HUB as per the IELTS
regulations and in an environment which is approved by the IELTS &UKVI. Of critical significance to this role is the ability to manage a
secure, compliant and risk managed environment to ensure IELTS test integrity at all times.
KPI:-
o All compliances as defined by UKVI & OSM are met
o Ensure no Mobile / Recorder / bag etc is allowed in the CM marking room.
o Timely Processing of Budgeted marking volume
o Ensure timely closure of results for Cambridge Checks centre wise
o Support increase of test centers for marking.
o Timely Result processing in Line with the Result Integrity policy
o Assist in the smooth running of EOR Process for all centers.
o Ensure adequate readiness for smooth operations (stationary are available)
o Support investigations process as Initiated by IA

Key Performance Area Key Responsibility Measures


OSM Operations  Clerical Marker Availability  95% CM pool available for each marking
 Timely Processing of Budgeted window.
candidate volume  Monthly availability tracker for CM updated
 Daily MIS for CM to be complied till 30th of each month
 Adherence to TAT for the entire  Active participation in invigilation &
operation. supervision
 0% tolerance deviation to any laid down
process & risk management plan in OSM.
 Ensure CMs invoices are sent to HR on the
next business day from the deadline
assigned to CMs for submitting the invoices
UKVI Operations  UKVI test centre marking to be completed
 Timely Result processing in Line with within TAT (3 days).
the Result Integrity policy  100% adherence to CM HUB Risk
 Assist in apportioning of OMR’s to CM Management plan.
to be done as per IELTS standards.  Result entry in UKVI to conclude by
following Wednesday post the test date

Performance Management  Adequate feedback given to Clerical


 Adherence to TAT for the entire
markers on high error rate on OSM
operation
 Maintaining the Performance
 Assist in running the CM Monitoring
process management report for UKVI and OSM
 Discrepancy resolution  TAT Target- 3days (Tuesday – Thursday)
 Throughput Target :-
 Listening – 30 Seconds Per Segment
 Reading – 20 Seconds Per Segment

 Error Rate – 0.25%

Internal Quality Control  Ensure adherence to quality standards  Ensure CM HUB is accessed only by CM
as defined by IELTS Manuals of hub staff & CM’s (only in marking area)
Procedure and any IELTS Australia
directives  Active participation in all internal and
external audit programs
 Ensure adherence to all IELTS manuals.
 IWAS usage as defined in the RIP.
Communication  Provide status updates on centre  Communicate with test centers in case of
specific activities to the team discrepancy in material received in UKVI &
 Follow-up with Centres in case OMR's follow the escalation matrix where
not uploaded on SFTP/Isecure by EOD required.
test date.
 Adequate & timely feedback given to
Clerical markers on high error rate
People  Demonstrate commitment to IDP’s  Demonstrate commitment to IDP’s values
values and quality and compliance and quality and compliance standards in
standards in everyday workplace everyday workplace operations.
operations

RELATIONSHIPS
Internal External
 CM Hub team  Clerical Markers.
 Finance team
 HR Team

PERSON SPECIFICATION

Essential requirements:
 Strong process orientation
 Minimum 2- 3 years of Operational experience
 Understanding and commitment to maintaining appropriate standards of
confidentiality and security of materials
 Adhering to IELTS policies and procedures
 Strong communication skills in English- written and oral
 Demonstrated effectiveness of communication skills
 Dependability, reliability, punctuality
 Customer oriented
 Accuracy and attention to detail
 Ability to keep calm under pressure or during unexpected circumstance

Approved by:

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