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CVP Reporting Summary Tables Are Not Populated CSCue65248

This document summarizes a bug related to the Cisco Unified Customer Voice Portal (CVP) reporting tables not being populated. Specifically, it provides background on the issue being caused by a script introduced in CVP 9.0, outlines steps to workaround the problem by modifying an SQL file and recreating a procedure, and notes the bug was fixed in CVP 10.0.1.

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sumit rustagi
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0% found this document useful (0 votes)
115 views2 pages

CVP Reporting Summary Tables Are Not Populated CSCue65248

This document summarizes a bug related to the Cisco Unified Customer Voice Portal (CVP) reporting tables not being populated. Specifically, it provides background on the issue being caused by a script introduced in CVP 9.0, outlines steps to workaround the problem by modifying an SQL file and recreating a procedure, and notes the bug was fixed in CVP 10.0.1.

Uploaded by

sumit rustagi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Bug Search https://bst.cloudapps.cisco.

com/bugsearch/bug/CSCue65248,

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Bug Search (/bugsearch/) CSCue65248, Help | Feedback

CVP Reporting summary tables are not populated


CSCue65248
Description

Symptom:
In the CVP Reporting server the summary tables are not populated
Customer Visible

Conditions: Add Notification


Issue caused by script for monthly summary which was introduced in CVP 9.0
Save Bug
Workaround:
------------------- Open Support Case
1. Take a backup of C:\Cisco\CVP\informix_frag\Aggregator.sql file.
2. in Aggregator.sql file make a modification to the function strg2itvl. Change line View Bug in CDETS
LET t_int = day(date(month(effective_date) || '1' || year(effective_date)) + 1 units month

- 1 units day); to LET t_int = day(date(month(effective_date) || '/1/' ||


year(effective_date)) + 1 units month - 1 units day);
3. Open command line prompt as cvp_dbadmin. Execute dbaccess ciscoadmin c:\Cisco\CVP\informix_frag\Aggregator.sql from
command prompt(This would drop and recreate the procedure and the changes will be
replicated).
4. Execute the sp_sched_agg procedure using the following command, it should return that the execution was successful. If it fails the reason
will be found in the debug logs are written in the CVP_HOME>\logs\Agg_Debug.out file.
Steps:
c:\Cisco\CVP\informix_frag> echo call sp_sched_agg('D'); | dbaccess ciscoadmin
--------------

Further Problem Description:

Was the description about this Bug Helpful?

Details

Last Modified: Mar 7,2016 Known Affected Releases: Known Fixed Releases: Support Cases:
Status: Fixed 9.0(1) 10.0(1) 628738441 (https://tools.cisco.com
/ServiceRequestTool/scm/mgmt
Download software for Cisco Unified
Severity: 3 Moderate /caseDetail
Customer Voice Portal
/SRNumber?sr=628738441)
Product: Cisco Unified (http://software.cisco.com/download
/navigator.html?mdfid=270563413) 630003117 (https://tools.cisco.com
Customer Voice Portal
/ServiceRequestTool/scm/mgmt
/caseDetail
/SRNumber?sr=630003117)
630438151 (https://tools.cisco.com
/ServiceRequestTool/scm/mgmt
/caseDetail

Community Discussion on CSCue65248 - Cisco Support Community

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CVP%20Reporting%20summary%20tables%20are%20not%20populated)

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