<Insert Picture Here>

Oracle@Oracle: An Overview of Internal Operations

At Oracle
 Agenda
• Oracle Corporation
• IT Strategy: Consolidate & Simplify <Insert Picture Here>

• Global Business Processes

• Global Operations – Oracle Case Study
• Oracle Product Usage @ Oracle
• Summary…Keys to Success
Oracle Corporation
A Current Snapshot
• World’s Largest Enterprise Software Vendor
• $22.4 Billion Revenue, FY08
• 85,000+ Employees
• Operations in 145 Countries

• 320,000 Customers Globally

• 280,000 Database Customers
• 80,000 Middleware Customers
• 43,000 Applications Customers

• Expansive Partner Network

• 20,000 Partners Worldwide
• 9,100 Independent Software Vendors (ISVs)
• 5.5+ Million Oracle Technology Network Members
IT Strategy:
Consolidate & Simplify
 Operations Issues Before Consolidation

• Multiple Data Centers

• Multiple Databases
• Multiple Environments
• Variety of Applications Deployed
• Variety of platforms and Operating Systems
• Inconsistent Usage of Applications
• Multiple Support Groups
• Inconsistent Business Practices within each LOB,
Division, Country
 Why Consolidate & Go Global?

• It’s all about the VALUE OF INFORMATION

• "How many people work at Oracle?"
• Quality
• Availability/Access
• Majority of Information Benefits Are
Tied to Standardized Processes
• Improved Service
• Reduced costs
• Hardware
• Facilities
• Headcount
Data Consolidation Creates Value

Ellison’s Law:

Value
“The value of information
increases exponentially as
fragmentation is reduced.”

Level of Consolidation

Data consolidation creates the foundation to

understand your business operations
 Types of Consolidation

• Each type of consolidation provides increasing levels of

return
• Hardware/System Services
• Software/Databases
• Business Processes & Functions
• Shared Services/Process Administration

Consolidate As Much As Possible!

 Oracle’s Global Transformation
(1998-2003): Operational Excellence

Goal: Save $1 Billion Per Year Enterprise

ERP Performance
Strategies: Management

World Class
Fusion
Performance
1. Simplify information systems Middleware

2. Standardize data, systems, and

processes
Governance,
3. Automate processes Risk and
4. Move to shared services Compliance
 Oracle's Global Consolidation
• Email
• Before: 97 Systems, Multiple Data Centers, Duplicate Support
• Now: 2 Systems (GIT/Rest of Company), Austin Based, Linux
• Financial/Back Office (ERP) Business Systems
• Before: Over 65 Systems, Multiple Data Centers, Mixed Platforms,
Mixed Processes, Inconsistent Set of Modules
• Now: Global EBS, Austin Based, Linux, Global Processes
• Front Office (CRM) Business Systems
• Before: Numerous regional based systems
• Now: Global Siebel, Austin Based, Linux, Global Processes
• Business Intelligence (BI)
• Before: Numerous LOB & Regional based systems
• Now: Global BI, Austin Based, Linux, Global Processes, Available
to Everyone
 Oracle's Global Consolidation
• Internal Support System
• Before: Country based, Mixed Platforms, Mixed Solutions
• Now: Global EBS (iSupport/Teleservice), Austin Based
• Demo Services
• Before: Country/Sales Org Based, Inconsistent, Mixed Platforms
• Now: Global, Austin Based, Linux, Master Driven
• Education Systems
• Before: Country based, Mixed Platforms, Unreliable
• Now: Global, Austin Based, Linux, Master Driven
• External Support Systems
• Before: Region/Product Based, Non-integrated, Custom
• Now: Global, Austin Based, Standard Processes
• Underway: Siebel Product
Other “GSI” Benefits: System Security

• Consolidated System Benefits

• Fewer Control Points Leads to Better Control
• Less to Monitor Means More Detailed Monitoring
• Fewer People to Maintain and Access
• Single Set of Technology to Support & Leverage
• Less Expensive and Complex for Disaster Recovery
• Sox and Audit Compliance

Improved Control, Improved Monitoring,

Simplified Infrastructure, Less Exposure
=
Improved Security!
 Other “GSI” Benefits: M&A Integration

• Enablers for Rapid Integration of acquired companies

• Global Processes running on Global Single Instances
• Clearly defined Integration Objectives
• Repeatable M&A processes
• Dedicated teams across LOB’s
• Lifecycle Review Allows for Process Improvement
• Utilised for over 50 acquisitions

Legal System
Intent Due Diligence Analysis Disposition
Merger Integration

GSI Approach and Global Processes Allow M&A

At Oracle To Move FAST!
 <Insert Picture Here>

Global Business Processes

 Operational Excellence @ Oracle
Key Business Drivers

Lower Costs Better Information, Improve

Increase Speed Customer Service
Governance

• Fewer, less  Global information  Streamline  Improved quality

complex data visibility ongoing change and service
centers  Monitor & enforce management of  One customer
global consistency new systems or experience
• Self service of process, policy processes
processes & data  Fast integration of
 Labor & transaction  Strong internal new acquisitions
cost efficiencies controls & easier
 Shared service compliance
centers
 Offshoring
 Advantages of Global Processes

• Reduced Processing and Per Transaction Costs

• Ability to Leverage Best Practices From Different
Groups/Regions
• Better (Smarter) Information
• Comparing Like Data
• Real Insight
• Better Support Across Common Processes
• Simplification Through Standardization
 Defining Global Processes

• Organization and Approach

• Business
• Global Process Owners (GPO)
• Identify process flows working with IT
• Divisional (regional) owners (DPO) to represent local/legal/audit
• Prioritization within Area
• Applications IT
• Global Solution Owners (GSO)
• Mirror Business Process Organization (GSO/DSO)
• Steering Committees
• Communication, Progress Review and Decision Making
• Leadership & Escalation Resolution…Not Management by
Committee
Global Process/Solution Owners
Key Component of Standardization Program
GLOBAL PROCESS OWNER
Evaluate shared service center process
• Use of technology
• Responsibility profiles and organizational structure
• Efficiency, effectiveness, relevance, best practices
• Global headcount requirements
Act as champion of global process and articulate…
• Strategic direction
• Understanding of global requirements
• Business needs and service level standards
GLOBAL SOLUTION OWNER
Partner with the Global Process Owner
• Global process definition
• Best use of technology
• Ensure ‘out of the box’ support for solution
Support single instance and shared services strategy
• Application support and implementation services
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Shared Services
 Oracle Shared Service Centers
Supports all 4 Divisions, 62 Countries, 19 Languages

Americas SSC • Financial Control & EMEA SSC

Rocklin, CA Dublin, IE
Reporting 42 countries
13 countries
• Order Entry
• Revenue
Recognition India SSC
Bangalore, IN
Global Functions

• Financial Control &

Reporting AsiaPac SSC
• Revenue • Order Entry Sydney, Australia
AR / Cash Apps 13 Countries
Recognition •
• T&E Payments
• AP invoices
• Procurement
• Fixed Assets
• Project Acctg • Financial Control &
• Customer Data Reporting
Constantly Evolving • Sales Comp • Revenue
• Collections Recognition
 Benefits of Shared Service Consolidation
Quantitative Qualitative

People • HC lower by 25% • Higher service

• Lower $ per head • Redeployment of skills
Process • Increased efficiency • Standardized global processes
• Improved quality through • One change for all
self-service • Greater agility to respond to change
Technology • Consolidated infrastructure • Management dashboards
• Faster upgrades • Easier support & maintenance
• Scalable platform
Business • F&A costs lower by 30% • Focus on the business & control
• Payback in 28 months • Integrate acquisitions faster
• Corporate governance & compliance
Information • Accurate, meaningful, • Improved decision making
consistent & timely
 <Insert Picture Here>

Oracle Case Study

Oracle Product Usage @ Oracle
 Oracle’s Product Families

• Database • Java Application Server • E-Business Suite

• Real Application Clusters • Development Tools • PeopleSoft Enterprise
• Partitioning • Business Process Mgmt • Siebel CRM
• OLAP / Data Mining • Identity Management • JD Edwards
• Spatial • Data Integration • Oracle Retail
• Times Ten • Content Management • i-flex Financial Services
• Database Vault • Business Intelligence • Communications
• Secure Enterprise Search • User Interaction • Utilities
•… •… •…

Infrastructure: Linux, Clusterware, Virtualization, Storage Management, Tools

Oracle’s Product Strategy

Complete Open Integrated

Comprehensive Standards-Based Designed to

Industry Portfolio Architecture Work Together

More Value More Choice More Flexibility

Less Complexity Less Risk Less Cost
Applications Unlimited
Ongoing Innovation with Internal Development

Since acquisition,
EBS 12 EBS 12.1 EBS 12.x new versions of
applications product
lines have been
Enterprise Enterprise Enterprise released
9.0 9.1 9.x

New versions are

on the horizon
Siebel 8.0 Siebel 8.1 Siebel 8.2

All backed by Oracle

Lifetime Support
EnterpriseOne World EnterpriseOne World
8.12 A9.1 9.0 A9.1.2

Fusion 1.0
 Oracle Fusion Middleware
Integrated Standards-Based Application Infrastructure

User Interaction

Business Intelligence

Enterprise
Content Management Management

Development Tools SOA & Process Management

Application Server Identity

Management

Grid Infrastructure
Pre-Built Integrated Processes
Application Integration Architecture (AIA)

Best Practice Processes

Optimize business performance
leveraging Oracle’s extensive
experience & best practices

Process Integration Packs

Pre-built, out of the box, integrated
Oracle Applications for quick
implementation, at dramatically
lower cost & risk

Foundation Packs
Create custom integrated business
processes across any of
applications using predefined,
application independent object
and service definitions

Powered by
Oracle Fusion Middleware
Industry leading, open
standards based platform
 <Insert Picture Here>

Global Operations:
Oracle Case Study
E-Business Suite
Simplify Information Systems
The Move to a Global Single Instance (GSI)

1998 Now
• 65+ back office (ERP) instances • 1 back office (ERP) instance

• 40 data centers • 2 data centers (back-up included)

• Inconsistent business processes • Global standard processes

• Fragmented data • Consistent data and global

business intelligence

• Decentralized decision making • Centralized decision making

• Geography • Global process owner
• Line of business • Divisional process owner
• Global application owner
 Oracle’s Global Consolidation
Business Systems

Started with . . . . . . . . . . . . . . . . 65+ (70+) instances (ERP)

January 2001 . . . . . . . . . . . . . . 20 instances (ERP)
January 2002 . . . . . . . . . . . . . . 10 instances (ERP)
January 2003 . . . . . . . . . . . . . . . 3 instances (ERP)
July 2003 . . . . . . . . . . . . . . . . . . 2 instances (ERP)
January 2004 . . . . . . . . . . . . . . . 1 instance (ERP)
October 2004 . . . . . . . . . . . . . . . 1 Suite instance (ERP & CRM)
June 2005 . . . . . . . . . . . . . . . . . 1 Suite instance (w/PeopleSoft)
April 2006 . . . . . . . . . . . . . . . . . 1 Suite instance (w/Siebel + M&A's)
December 2007 . . . . . . . . . . . . . 1 Suite instance (w/Hyperion)
January 2008 . . . . . . . . . . . . . . 3 Suite instances (EBS/Siebel/OBI DW)
 EBS Products Implemented@Oracle

Financials Human Resources & Payroll External Order Capturing Systems

General Ledger
Advanced Benefits Supply Chain Trading Connector to
Fixed Assets RosettaNet
Human Resources
Treasury XML Gateway
Human Resources Intelligence
Cash Management iStore
Payroll
Subledger Accounting
Time and Labor Procurement
IAssets
Global Payroll Interface iProcurement
E Business Tax
Appraisals Purchasing
Response Capture
Talent Management Accounts Payable
Manufacturing & Distribution, Compensation Workbench Internet Expenses
Advanced Product Catalog and iRecruitment Payments
Property Manager
Pricing Self Service Human Resources
Materials Requirement Planning Learning Management Product Lifecycle Management
Bill of Materials Advanced Product Catalog
Internal Order Capturing Systems
Inventory Management
Incentive Compensation
Warehouse Management System Quoting
Work in Progress
Order Management
Engineering Contracts Core
Shipping Delivery Based
Advanced Pricing
 EBS Products Implemented@Oracle

Projects Technology
Projects Alert
Project Resource Management Application Object Library
Projects Intelligence e-Commerce Gateway
Report Manager
Support Sales Systems
Self Service Web Applications
Service Contracts
System Administration
Contracts Intelligence
Web Applications Desktop Integrator
Install Base
XML Gateway
Internal Support Systems XML Publisher
Teleservice Workflow Cartridge
Knowledge Management User Management
iSupport CRM Foundation Applications
Customer Support Trading Community
DBI for Customer Support Oracle Customers Online
Internal Controls Manager
Trade Management
HR Global Processes

• Proof of Employment
• Maintenance of Beneficiaries
• Address Change
• Time & Vacation Entry & Query
• Pay slip and Income (ex. W2) Queries
• Bank Account Information
• Promotions & Title Change
• Compensation Changes – Hours, Salary, Stock, Bonus
• Cost Center, Job Code, Location & Manager Changes
• Transfers
HR Staffing
The Oracle Story (2001 to 2004 Comparison)

Staffing Statistic Change with self service

HR Administrator Ratio 1:1000 1:2000

HR Professional Ratio 1:350 1:600

Overall HR Staff Ratio 1:125 1:225

# of HR Operations Staff 40 9
Purchasing & Expense Global Processes
All transactions enforce corporate policy
• Business Cards
• Education/Training Classes
• Office Supplies
• Computer Equipment
• Travel
• Flights
• Hotels
• Expenses
• Credit Card Enrollment
• Credit Card Transactions download
• Per Diem
• Mileage
• Expense Reimbursement
Procure to Pay (P2P) & Expense
The Oracle Story (2001 to 2004 Comparison)

Item Change

P2P Transaction Expense ** $150 $30-40

Cost Savings per Year $20M $40M

Travel Booking ** $45 $25

Travel (Average Ticket Price) 10%

Total Savings $115M

** Cost per Transaction

Support, Marketing & Sales Processes
All transactions enforce corporate policy

• TAR/Support Call logging

• Issue Resolution
• Webinars
• Demos
• Forecasting
• Sales Credits & Compensation
• Territory Accuracy
• Sales Credit Allocation
• Payments
• Order Entry (iStore)
Support
The Oracle Story (2001 to 2004 Comparison)

Item Change

Phone Volume (per Quarter) 517,000 66,000

Online Requests (% of all requests) > 78%

Headcount 14%

Total Support Activity 200%

Cost per Request 60%

Resolution Time 41%

Marketing – Campaign To Lead
The Oracle Story (2001 to 2004 Comparison)

Item Change

Direct Mail vs. Email $3.00 $0.01

Response Rate 2% 20%

On Site vs. Web Seminar $1000 $2

Demos (Remote vs. On Site) $1000’s $100’s

Sales – Opportunity To Order
The Oracle Story (2001 to 2004 Comparison)

Item Change

Sales Person Productivity 10-20%

Orders Entered Via Web per Quarter $2M $100M

Cost of Entering Order 80%

Forecasting Efficiencies 600%

Quota/Compensation Efficiencies 1200%

Cost Reduction Summary
The Oracle Story (2001 to 2004 Comparison)

Item Change

Procurement & Expense $115M

Self-Service Support Calls $250M

Sales/Marketing Leverage $300M

Sales Force Productivity +10-20%

Global Savings $665+M

 The Oracle Experience
Oracle’s $2+ Billion Dollar Savings Estimate

Previous (2004) New (2008) Goal/

Goal $1000M *** Estimate $2000+M
Consolidate IT $200 $250+
Sell Side $550 $1,450+
Buy Side $150 $200+
Inside $100 $100+
Total $1,000 $2,000+
Achieved through consolidation, automation (including self
service), simplification, global processes, shared services
and the use of standard product
Note: Based on Oracle estimates.
*** Achieved 2004
 <Insert Picture Here>

Global Operations:
Oracle Case Study
Siebel
Siebel Products Implemented@Oracle

Sales Customer Data Integration

Campaign Member / Lead Management Universal Customer Master (UCM)
Opportunity Management Siebel Data Quality
Sales Forecasting MarketPlace (D&B, 3rd party data)
Quote (for integration) Customer Sync
Project Management (for References)
Siebel Server
Territory Management (Skills)
Assignment Manager
Call Center EIM
Account Management EAI
Contact Management Workflow Policy Manager
Activity Management Testing Automation (using Mercury QTP)
Calendar Management
OBIEE Applications – CRM Analytics
Product & Catalog Management
Sales Analytics
Position Management
Partner Analytics
Marketing Marketing Analytics
Marketing Resource Management (MRM) List & Segmentation
Campaign Management Territory Analytics (custom)
List Import Usage Accelerator
Events Management
PRM
Partner Portal (eChannel)
Partner Manager
Partner Programs
 Siebel – A Transition to “Best of Breed”
• Leverage Acquired Products
• Showcase Multiple Product Lines
• EBS, Siebel, Hyperion, etc.
• Leverage Application Integration Architecture (AIA)
• No Change in “GSI” Approach
• Oracle Operates Multiple “GSI’s” – by Function
• ERP, CRM, OBI, Email, Support, etc.
• Better Information & Better Service
• Optimized Systems
• By Function
• By Community
• 360 “Information Out” via Corporate Data Warehouse
Siebel @Oracle

• Showcase Oracle’s Flagship CRM Product

• Business Process Globalization
• Applications Consolidation/Data Centralization
• Sales & Marketing had created numerous regional systems
over the years…these were eliminated with move to Siebel
• Go Native, Minimize Customizations
• Start Clean, Stay Clean - Focus on Data Quality
• Reporting Integral to Overall Solution
• Standards Based Integration to “GSI”
High Level GSI / Siebel Process Map
Business Analytics

Oracle BI (Siebel Analytics) CDR

Siebel CRM Oracle EBS

Campaign to Lead Quote to Cash

Lead to Siebel Opportunity to Oracle Quote Procure to Pay
Opportunity (Integrated Business Process using BPEL) Proposal to
Forecasting Projects
Territory Mgmt Q2O – Renewals
Partner Mgmt HR

Core Data Integration

Customer Employee
Key Integration Objects
Leveraging AIA

Siebel EBS
(GCM) (GSI)

Prospects
Prospective Account Party
Customer Account
Opportunity Quote
Employee / Employee /
Position JTF
Sales Team Order (SCA)
Product Interest Product (BOM)
Territories Price List

Band represents objects that are bridged.

Functional Scope – Big Bang
Large Siebel 8.0 Deployment – 27000 internal users, 12K partners

Sales Marketing
Lead to Opportunity Budgeting & Planning

Opportunity Management Segmentation

Contact Management Campaign Execution

Response Capture, Lists, Leads
Customer Management
Events / Global Customer Programs
Forecasting
Cross-Functional
Account Planning
Territory Management
Opportunity to Quote / Order Integration
Data Quality and Customer Data Sync
Sales Credit Integration
Reporting and CRM Analytics
Alliances & Channels Customer Information Structure
Deal Registration Internationalization / Localization
Partner Opportunity Management Data Visibility / Taxonomy
 Benefits

Cost Structure Sales

• Elimination of infrastructures • One common best of breed platform

to manage leads and opportunities
• Move to low cost hardware
• Streamlined sales processes
• Improved scalability with GRID/RAC
• Better communication between
• Near native Siebel solution reduces marketing and sales
maintenance and upgrade costs
• Business intelligence to better
manage sales activities

Marketing Alliances and Channels

• Streamlined lead flow and processing • Enhanced partner opportunity sharing,
linkage and management
• Decreased marketing campaign costs
• Refocus interaction center reps
• Improved marketing related data toward more strategic and value
quality added activities
• Improved budgeting and spend on • Business intelligence to measure
marketing campaigns alliances and channels performance
 <Insert Picture Here>

Global Operations:
Oracle Case Study
Business Intelligence,
Middleware, Database & Infrastructure
BI Products Implemented@Oracle

Oracle Sales & Marketing Analytics Oracle Financial Analytics

DQM Metrics & Measurements Receivables
Territory Analysis General Ledger
Territory Validation Profitability
Marketing Budget Reconciliation & Analysis
List Building & Segmentation Analysis
Campaign Member Lead Analysis
Campaign to Deal Analysis
Campaign & Event Analysis
Pipeline Analysis & Trending
Opportunity & Forecast Reporting
Partner Marketing Analysis
Channel Manager Dashboard
Partner Sales Pipeline
Partner Segmentation
 Business Intelligence Strategy

• Intelligence for Everyone

• 85,000+ “information worker” employees
• Operationally actionable information in context
• Single Corporate Repository
• Secure, unified, single definitions
• Enterprise view from financial reporting to details
• Global data reconciliation
• Business Stewardship
• Prioritization, data stewards, security, content sharing,
adoption and enablement
Business Intelligence @ Oracle
From: To:
Analysts only “Intelligence for Everyone”
Fragmented silo view Secure, unified, enterprise view

Historical data trends Real-time, predictive data

Transactions separate Operational Business Intelligence

from reporting within transaction systems
Disparate business Enterprise-wide governance
processes

Analytic tools Pre-built analytic solutions and

ad-hoc query infrastructure
Insight-driven strategic
Results reporting decision-making and business
process optimization
Business Intelligence Architecture
Data Sources

EBS Global
Single
Instance (GSI)

Alerts Ad-hoc Analysis Dashboards

oad Siebel CRM
,L GSI
OBI Applications r m
sfo
(Pre-packaged Data Warehouse Schema, n )
Content and Dashboards) Tra TL
, (E
ct
xtra Siebel Service
E GSI

Global Corporate
Warehouse (GCW) Planning &
Budgeting

External Data
Sources
(e.g., D&B)
Dashboard Example - Top Spenders
Middleware & Database Products
Implemented at Oracle
Middleware Database
Application Server Database 10g & 11g
Internet Application Server Real Application Clusters (RAC) 10g
Data Integrator Automatic Storage Management (ASM)
Warehouse Builder Data Guard
Business Intelligence Publisher Audit Vault
Application Server Portal Wallet Manager
Application Development Framework Identity Manager
Internet Directory Database Vault
Single Sign-On Business Intelligence Discoverer
Business Intelligence Enterprise Manager 10g Grid Control
Secure Enterprise Search Express Server
WebCenter Suite
Siebel SIA Infrastructure
Siebel HIR Enterprise Linux
Business Process Execution Language
Integration B2B
Middleware, Database & Infrastructure
Safe, Secure, Reliable with Low Cost & High Performance
• Performance, Scalability & Reliability
• Real Application Clusters (RAC)
• Grid
• Internet Application Server (iAS)
• Automated Storage Management (ASM)
• Data Guard
• Enterprise Manager (EM)
• Data Management and Security
• Enterprise Manager (EM)
• Audit Vault
• Identity Manager
• Database Vault
• Wallet Manager
 <Insert Picture Here>

Global Operations:
Oracle Case Study
ERP, CRM & BI Architecture
ERP GSI: Production Data Statistics
March 2009 Details

15.3 terabytes 749,000 customers

34.9 billion rows of data 437,000 vendors

107 operating units 342,000 projects

693 Ledgers 48.4 million sales order lines

10 languages 74 million AR invoice lines

20 years of SLA data (8 years

converted during R12 upgrade in 788 million GL lines
Jan2008)
 ERP GSI: Production Linux Mid-Tier
Middle Tier 2002 2006 Today

Hardware Sun Dell Dell

# of Servers 5** 70 40
(2650’s) (1950’s)
CPU’s per Server 16 - 24 2 2 (Dual Core)

CPU Speed 450 Mhz 3.06 Ghz 2.33 Ghz

Performance X 2X – 3X 4X – 6X

** Replaced Original 5 Sun’s (~ $750,000) with 18 Linux boxes (~ $150,000)

Better Performance and Less Cost!

ERP GSI Architecture – Austin Data Center
ERP GSI Architecture – Colorado Springs
ERP GSI Architecture – Disaster Recovery

Austin Data Center (primary) Colorado Springs Data Center (standby)

Network / BigIP / DNS

(Manual)

Application Code
(Snap Mirror)

Oracle Home
(Rsync)

Database
(DataGuard)
CRM/BI GSI Architecture – Austin DC
 <Insert Picture Here>

Global Operations:
Oracle Case Study
Development & Data Center
Product Usage
Products Implemented in Development
Beehive Identity Management
Email Oracle Internet Directory
Calendar Oracle Enterprise Single Sign On
Instant Messaging Oracle Management Pack for Identity Management
Workspaces
Mobile Application Express
Voicemail 3.1.2

Infrastructure Systems Management

Exadata Enterprise Manager
Oracle VM
Oracle Enterprise Linux

Enterprise 2.0 and Portals

www.oracle.com
my.oracle.com
Products Implemented in Data Centers

Global IT
Fusion ADF Technology
Business Intelligence
Enterprise Manager (EM)
RAC/Grid
10g & 11g
IRM
Enterprise Linux
VM
Secure Enterprise Search (SES)
Self-Service Applications
UCM (Stellent)
 Summary…Keys to Success
Internal Operations

• Consolidate & simplify – as much as possible…

• Organize globally
• Automate and globalize business processes
• Implement self service – everywhere
• Move to a shared services model
• Leverage Oracle’s complete product family
• Applications, Middleware, Database & Infrastructure
• Deploy standard, out of the box products