User Guide

EXFO EX1
Ethernet Services Broadband Tester
 Copyright © 2017–2018 EXFO Inc. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system or transmitted
in any form, be it electronically, mechanically, or by any other means such
as photocopying, recording or otherwise, without the prior written
permission of EXFO Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable.
However, no responsibility is assumed by EXFO for its use nor for any
infringements of patents or other rights of third parties that may result from
its use. No license is granted by implication or otherwise under any patent
rights of EXFO.
EXFO’s Commerce And Government Entities (CAGE) code under the North
Atlantic Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without
notice.
Trademarks
EXFO’s trademarks have been identified as such. However, the presence
or absence of such identification does not affect the legal status of any
trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and
practices.

August 3, 2018
Document version: 5.0.0.1

ii EXFO EX1
 Contents

Certification Information ........................................................................................................ v

1 Introducing the EXFO EX1 ........................................................................... 1
EXFO EX1 Device .....................................................................................................................2
Technical Specifications ...........................................................................................................7
Conventions ............................................................................................................................8
2 Safety Information ....................................................................................... 9
Additional Laser Safety Information .....................................................................................11
Electrical Safety Information .................................................................................................12
Other Safety Symbols ...........................................................................................................12
3 Getting Started .......................................................................................... 13
Turning the EXFO EX1 Device On ..........................................................................................13
Connecting the RJ45 and SFP Ports .......................................................................................13
Installing the Smart Device Application ................................................................................15
Starting the Speedtest for the First Time ..............................................................................16
4 EXFO EX1 Main Menu ................................................................................. 17
Device Information ...............................................................................................................17
Connection ...........................................................................................................................18
Speedtest ..............................................................................................................................20
Reports .................................................................................................................................21
About ..................................................................................................................................23
5 Speedtest .................................................................................................... 25
Start/Stop .............................................................................................................................26
Client/Server Information ......................................................................................................27
Expandable Status Bar ..........................................................................................................27
Subtests ................................................................................................................................29
Quick Report .........................................................................................................................30
Settings ................................................................................................................................30
6 Speedtest Settings ..................................................................................... 31
Test .......................................................................................................................................31
Reports .................................................................................................................................36
System ..................................................................................................................................37

EXFO EX1 iii

7 Maintenance ................................................................................................43
Recharging the Battery .........................................................................................................44
Replacing the Battery ............................................................................................................45
Cleaning LC Connectors .......................................................................................................47
Recycling and Disposal .........................................................................................................47
8 Troubleshooting ..........................................................................................49
Solving Common Problems ...................................................................................................49
Contacting the Technical Support Group ..............................................................................50
Transportation ......................................................................................................................50
9 Warranty ......................................................................................................51
General Information .............................................................................................................51
Liability .................................................................................................................................52
Exclusions .............................................................................................................................52
Certification ..........................................................................................................................52
Service and Repairs ...............................................................................................................53
EXFO Service Centers Worldwide ..........................................................................................54
A Specifications ..............................................................................................55
General Specifications ..........................................................................................................55
B Glossary .......................................................................................................57
Acronym List .........................................................................................................................57
Ethernet Interface and Signal ...............................................................................................61
Index .................................................................................................................63

iv EXFO EX1
 Certification Information

Certification Information
North America Regulatory Statement
This unit was certified by an agency approved in both Canada and the
United States of America. It has been evaluated according to applicable
North American approved standards for product safety for use in Canada
and the United States.
Electronic test and measurement equipment is exempt from FCC part 15,
subpart B compliance in the United States of America and from ICES-003
compliance in Canada. However, EXFO Inc. makes reasonable efforts to
ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the user guide, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Modifications not expressly approved by the manufacturer could void the
user's authority to operate the equipment.

For compliance to RF exposure requirements, a minimum separation

distance of 20 centimeters must be maintained between the EXFO EX1
device and the user or bystanders.

EXFO EX1 v
Certification Information

The EXFO EX1 device comes with an internal wireless module and
antenna for which the following information applies:
 This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
 This device complies with ISED (Innovation, Science and Economic
Development Canada) license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
 This device complies with the US/Canada mobile RF exposure limit set
forth for an uncontrolled environment and is safe for intended
operation as described in this user documentation. Further RF
exposure reduction can be achieved if the device can be kept as far as
possible from the user’s body.
 This device does not contain any user-serviceable components. Any
unauthorized product changes or modifications will invalidate
warranty and all applicable regulatory certifications and approvals.

Canada - Innovation, Science and Economic

Development (ISED)
Caution: When using IEEE 802.11a wireless LAN, this product is restricted
to indoor use due to its operation in the 5.15 - 5.25 GHz frequency range.
ISED requires this product to be used indoors for the frequency range of
5.15 - 5.25 GHz to reduce the potential for harmful interference to
co-channel mobile satellite systems. High power radar is allocated as the
primary user of the 5.25 - 5.35 GHz and 5.65 - 5.85 GHz bands. These radar
stations can cause interference with and/or damage to this device.

vi EXFO EX1
 Certification Information

USA - Federal Communications Commission (FCC)

This wireless adapter is restricted to indoor use due to its operation in the
5.15 - 5.25 GHz and 5.470 - 5.75 GHz frequency ranges.
Caution: Due to the fact that the frequencies used by 802.11a, 802.11b,
802.11d, 802.11g, 802.11n, and 802.11ac wireless LAN devices may not yet
be harmonized in all countries, 802.11a, 802.11b, 802.11d, 802.11g, 802.11n,
and 802.11ac products are designed for use only in specific countries, and
are not allowed to be operated in countries other than those of designated
use. As a user of these products, you are responsible for ensuring that the
products are used only in the countries for which they were intended and
for verifying that they are configured with the correct selection of
frequency and channel for the country of use.

European Community Declaration of Conformity

Warning: This is a class A product. In a domestic environment, this product
may cause radio interference in which case the user may be required to
take adequate measures.
Hereby, EXFO declares that the radio equipment type “Wideband Data
Transmission” is in compliance with European Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
Internet address: www.exfo.com/en/resources/legal-documentation.
The information about the Bluetooth® and Wi-Fi frequency bands is as
follows:
 Bluetooth®: Between the frequencies 2400.0 MHz - 2483.5 MHz.
The output power is 12 dBm typical.
 Wi-Fi: Between the frequencies 2400.0 MHz - 2483.5 MHz.
The maximum output power is 18 dBm.
 Wi-Fi: Between the frequencies 5150.0 MHz - 5825.0 MHz.
The maximum output power is 19 dBm.

EXFO EX1 vii

Certification Information

This device is a 2.4 GHz and 5 GHz wideband transmission system

(transceiver), intended for use in all EU member states and EFTA countries,
except in France and Italy where restrictive use applies.
In Italy, the end-user should apply for a license at the national spectrum
authorities in order to obtain authorization to use the device for setting up
outdoor radio links and/or for supplying access to telecommunications
and/or network services.
This device may not be used for setting up radio links in France, and in
some areas the RF output power may be limited to 10 mW EIRP in the
frequency range of 2454 - 2483.5 MHz. For detailed information, the
end-user should contact the national spectrum authority in France.
The low band 5.15 - 5.35 GHz is for indoor use only.

Laser

Your instrument is a Class 1 laser product in compliance

with standards IEC 60825-1: 2007/2014 and 21 CFR
1040.10, except for deviations pursuant to Laser Notice
No. 42, dated December 18, 1989.

viii EXFO EX1

1 Introducing the EXFO EX1
Designed to be paired with a smart device, the EXFO EX1 is a one-of-a-kind
Ethernet tester used to qualify broadband connections delivered to both
residential and business Ethernet customers—enabling service providers
to validate delivery of full line rate Gigabit Ethernet speeds to their
subscribers. The EXFO EX1’s advantage is two-fold: it includes
FPGA-powered hardware, as well as the industry-leading Speedtest
powered by Ookla1 algorithm, which together give service providers
repeatable and reliable metrics, every time.
The EXFO EX1 ultra-intuitive application runs directly on a field
technician’s smart device to visualize all tasks performed including
connection, setup, results-gathering, report generation, and cloud-enabled
firmware upgrades.

1. Ookla is a third party provider. The Ookla Speedtest Powered technology involves Ookla owned and/or controlled
servers that may or may not be within your network. Ookla retains the right to aggregate test results and to monetize
aggregated results as they see fit.

EXFO EX1 1
Introducing the EXFO EX1
EXFO EX1 Device

EXFO EX1 Device

USB-C Charging Port USB-B RS232 Port

(Future use)

On/Off Switch and LED Button and LED (Future use)

Battery LED

SFP Port and LEDs RJ45 Port and LEDs

Reset pin hole

2 EXFO EX1
 Introducing the EXFO EX1
EXFO EX1 Device

USB-C Charging Port

The battery of the EXFO EX1 device is not fully charged at the factory.
Charge the battery before using the EXFO EX1 device for the first time or
when it has been unused for extended periods.
The battery needs to be fully charged before using the unit for the first time.
To charge the EXFO EX1 device:
1. Connect the supplied USB cable to the USB power adapter.
2. Connect the other end of the USB cable to the EXFO EX1 USB-C
charging port.
3. Connect the USB power adapter to a power outlet.
The battery is fully charged when the battery green LED stops flashing. The
charge cycle starts and stops automatically.

Note: Refer to Recharging the Battery on page 44 for more information.

EXFO EX1 3
Introducing the EXFO EX1
EXFO EX1 Device

On/Off Switch and LED

Turns the EXFO EX1 device on or off.
 To turn the EXFO EX1 device on, press and hold the on/off switch
(about 1 second) until the LED starts flashing.

IMPORTANT
The EXFO EX1 device automatically shuts down after 3 minutes (by
default) of inactivity when the EXFO EX1 device is not charging
using the provided USB power adapter. Refer to Power Saving on
page 41 for more information.

 To turn the EXFO EX1 device off, press and hold the on/off switch
(about 5 seconds) until the LED starts flashing, then the LED turns off.
The power LED reports the EXFO EX1 device status as follows:

LED State Description

Off EXFO EX1 device is turned off.
Green EXFO EX1 device is turned on and ready to be used.

Green flashing fast EXFO EX1 device is booting or shutting down.

Amber flashing EXFO EX1 device is performing a firmware update.

Red EXFO EX1 device failed to boot.

4 EXFO EX1
 Introducing the EXFO EX1
EXFO EX1 Device

Battery LED
The battery LED of the EXFO EX1 device indicates the battery state as
follows:

LED Color/State Description

Red Battery very low (less than 5%), not charging.

Red flashing Battery very low (less than 5%), charging.

Amber Battery low (between 5 and 25%), not charging.

Amber flashing Battery low (between 5 and 25%), charging.

Green Battery charging is completed, plugged-in.

Green flashing Battery charging (more than 25%).

Off Either the EXFO EX1 device is turned off or the battery is above 25%
and not charging.

EXFO EX1 5
Introducing the EXFO EX1
EXFO EX1 Device

Reset Pin Hole

The reset pin hole button restores the EXFO EX1 device to its factory
settings.

IMPORTANT
The reset pin hole should only be used as a last solution when
encountering a serious problem with the EX1 device.

Resetting the EXFO EX1 device to its default configuration performs the
following:
 Returns to factory firmware version.
 Returns to factory default settings.
 Clears all test reports from the EXFO EX1 device memory.
To return the EXFO EX1 device to its default factory settings:
1. Turn the EXFO EX1 device off.
2. Press and hold the pin hole button.
3. Press and hold the on/off switch (about 2 seconds).
4. Release the on/off switch.
5. Release the pin hole button.
After around 10 seconds, the power LED starts flashing (amber)
indicating the reset is in progress. Once the reset is completed, the
EXFO EX1 device will reboot.

6 EXFO EX1
 Introducing the EXFO EX1
Technical Specifications

RJ45 Port and LEDs

The RJ45 port is mainly used for testing the Ethernet network using an
electrical wired connection: 10Base-T, 100Base-TX, and 1000Base-T. It can
also be used to connect to the network for firmware upgrade (refer to
Software on page 41).
LEDs:
 The LINK green LED is on when the link is up, off when the link is
down, and flashing when frames are transmitted and/or received.
 The DUPLEX green LED is on for Full Duplex mode, off for Half Duplex
mode, and flashing when collisions are detected.

SFP and LEDs

The SFP port is used for 1 GE optical interface.
LASER red LED is on when the EXFO EX1 device is emitting an optical laser
signal.
LINK green LED is on when the link is up, off when the link is down, and
flashing when frames are transmitted and/or received.

Technical Specifications
To obtain this product’s technical specifications, visit the EXFO Web site at
www.exfo.com.

EXFO EX1 7
Introducing the EXFO EX1
Conventions

Conventions
Before using the product described in this guide, you should understand
the following conventions:

WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.

CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.

CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.

IMPORTANT
Refers to information about this product you should not overlook.

8 EXFO EX1
2 Safety Information
WARNING
Do not install or terminate fibers while a light source is active.
Never look directly into a live fiber and ensure that your eyes are
protected at all times.

WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.

WARNING
If the equipment is used in a manner not specified by the
manufacturer, the protection provided by the equipment may be
impaired.

WARNING
Use only accessories designed for your unit and approved by EXFO.
For a complete list of accessories available for your unit, refer to its
technical specifications or contact EXFO.

EXFO EX1 9
Safety Information

IMPORTANT
When you see the following symbol on your unit , make sure
that you refer to the instructions provided in your user
documentation. Ensure that you understand and meet the required
conditions before using your product.

IMPORTANT
When you see the following symbol on your unit , it indicates
that the unit is equipped with a laser source, or that it can be used
with instruments equipped with a laser source. These instruments
include, but are not limited to, modules and external optical units.

IMPORTANT
Other safety instructions relevant for your product are located
throughout this documentation, depending on the action to
perform. Make sure to read them carefully when they apply to your
situation.

WARNING
Use in specific environments: (1) The use of wireless adapters in
hazardous locations is limited by the constraints posed by the
safety directors of such environments. (2) The use of wireless
adapters in hospitals is restricted to the limits set forth by each
hospital.
Do not operate a portable transmitter (including this wireless
adapter) near unshielded blasting caps or in an explosive
environment.

10 EXFO EX1
 Safety Information
Additional Laser Safety Information

CAUTION
When you use the unit outdoors, ensure that it is protected from
liquids, dust, direct sunlight, precipitation, and full wind pressure.
Use the external power supply indoors only.

Additional Laser Safety Information

This product employs Class 1 Laser transceivers.

WARNING
When the LASER LED is on, the module is transmitting an optical
signal on the SFP transceiver port.

EXFO EX1 11
Safety Information
Electrical Safety Information

Electrical Safety Information

Note: To ensure that the unit is completely turned off, disconnect the power cable
and remove the battery.

WARNING
 Use the external power supply indoors only.
 Position the unit so that the air can circulate freely around it.
 Operation of any electrical instrument around flammable gases or
fumes constitutes a major safety hazard.
 To avoid electrical shock, do not operate the unit if any part of the
outer surface (covers, panels, etc.) is damaged.
 Only authorized personnel should carry out adjustments,
maintenance or repair of opened units under voltage. A person
qualified in first aid must also be present. Do not replace any
components while the power cable and battery are connected.
 Capacitors inside the unit may be charged even if the unit has been
disconnected from its electrical supply.
 Use only the listed and certified USB power adapter provided by
EXFO with your unit. It provides reinforced insulation between
primary and secondary, and is suitably rated for the country where
the unit is sold.

Other Safety Symbols

One or more of the following symbols may also appear on the EXFO EX1
device or its USB power adapter.

Symbol Meaning
Direct current
Alternating current

12 EXFO EX1
3 Getting Started
This section describes the EXFO EX1 device setup, smart device software
installation, then a quick procedure to initiate a test.

Turning the EXFO EX1 Device On

Note: Make sure the EXFO EX1 device is fully charged, refer to Recharging the
Battery on page 44.

Turn the EXFO EX1 device on by pressing the on/off switch for 1 second
(refer to On/Off Switch and LED on page 4).

Connecting the RJ45 and SFP Ports

Note: For wireless test (Wi-Fi) there is no need to connect these ports. However a
network connection using the RJ45 port may be required for firmware
upgrade (refer to Software on page 41).

EXFO EX1 13
Getting Started
Connecting the RJ45 and SFP Ports

RJ45 Port
The RJ45 port is used for testing the Ethernet network using a wired
electrical connection. It can also be used to connect to the network for
firmware upgrade (refer to Software on page 41).
Connect the RJ45 port of the EXFO EX1 device to the Ethernet network and
make sure the link is up (refer to RJ45 Port and LEDs on page 7).

SFP Port
The SFP port is used for testing an Ethernet optical network. Insert an SFP
optical module into the EXFO EX1 interface receptacle.
Carefully connect optical fibre cables to the transceiver IN and OUT ports.
To ensure good signal quality, make sure that the optical fibre connector is
fully inserted into the optical connector port.

CAUTION
To prevent exceeding the maximum input power level please use an
attenuator when a loopback configuration is used.

CAUTION
Before inserting an optical module into the interface receptacle,
inspect the receptacle to make sure nothing is inside.

WARNING
Use only EXFO supported transceivers. Refer to www.exfo.com for
the list of supported transceivers. Using non-supported transceivers
can affect the performance and accuracy of the test.

Note: Do not replace the transceiver while the test is running to avoid distorting
results. First stop the test, replace the transceiver, and then restart the test.

14 EXFO EX1
 Getting Started
Installing the Smart Device Application

Installing the Smart Device Application

The EXFO EX1 application needs to be installed on the smart device that
will be used to control the EXFO EX1 device.

Smart Device Minimum Requirements

 Operation System:
 Android 6.0 or above.
OR
 Apple iOS 10 or above.
 Bluetooth Low Energy (BLE): version 4.0 or above; minimum
recommended is version 4.2.

Software Installation
To install the EXFO EX1 application on a smart device:
1. From an Android smart device, open Play Store (Google).
OR
2. From an Apple smart device, open App Store.
3. Search for EXFO or EXFO EX1 to locate the EXFO EX1 application.
4. Install the EXFO EX1 application.

EXFO EX1 15
Getting Started
Starting the Speedtest for the First Time

Starting the Speedtest for the First Time

It is possible to start the Speedtest from the smart device EXFO EX1
application assuming the EXFO EX1 device is turned on and connected to
the network to be tested.
To start the Speedtest:
1. Start the EXFO EX1 application on the smart device.
Ensure that Bluetooth is enabled on the smart device.
1a. For Android smart devices, confirm that the EXFO EX1 application
can access the smart device location otherwise the application
will not work.
1b. Confirm the enabling of Report Diagnostic Data. Refer to
Diagnostics on page 40 for more information.
2. From the Connection page, select an EXFO EX1 device from the list
(refer to Connection on page 18).
3. Once connected, the application opens automatically the Speedtest
page (refer to Speedtest on page 25).
3a. Tap the setting icon and set the test parameters (see Speedtest
Settings on page 31).
3b. Make sure the status bar is displaying the interface rate (refer to
Speedtest on page 25).
4. From the Speedtest page, tap the start button (refer to Start/Stop on
page 26).
5. Once the test is completed, tap the quick report button to consult
the full test results (refer to Speedtest on page 25).

16 EXFO EX1
4 EXFO EX1 Main Menu
Tab the main menu button:

EXFO EX1 Device

EXFO EX1 Date and EXFO EX1 Device
Battery

Note: Only Connection and About are available when not connected to an
EXFO EX1 device.

Device Information
The following device information is only available when connected to an
EXFO EX1 device.
 EXFO EX1 Device Name: Indicates the name of the connected
EXFO EX1 device which is editable, refer to Device Information on
page 41.
 EXFO EX1 Date and Time: Indicates the current date and time of the
EXFO EX1 device.
 EXFO EX1 Device Battery: Indicates the battery status and the
percentage of the remaining battery charge level of the EXFO EX1
device. Tapping on the battery icon, opens the battery information and
settings, refer to Battery on page 40 for more information.

EXFO EX1 17
EXFO EX1 Main Menu
Connection

Connection
Accessing this page automatically scans and lists all discovered EXFO EX1
devices using Bluetooth Low Energy (BLE).

Note: The Connection page is displayed by default when the application is

started for the first time or when the application cannot re-connect to the
previously connected EXFO EX1 device.

Available Devices
Discovered EXFO EX1 devices appear with their device name and serial
number, an update message may appear, and an icon to its left as follows:

Icon Description
Indicates that the firmware of the EXFO EX1 device is compatible
with the EXFO EX1smart device application.

Indicates that either:

 EX1 update required: The EXFO EX1 device firmware is not
compatible with the smart device application and must be
updated.
 App update required: The smart device application is not
compatible with the EXFO EX1 device firmware and must be
updated.
 OS update required: The smart device OS version is not
compatible and must be updated.

18 EXFO EX1
 EXFO EX1 Main Menu
Connection

To establish a connection with an EXFO EX1 device:

1. Select a device from the list. A pop-up is displayed while trying to
establish the connection with the selected EXFO EX1 device.
If the connection succeeds, Connected is displayed next to the
connected EXFO EX1 device.
2. If the connection fails (not connected) ensure that the EXFO EX1
device is in-range, within 1 meter to 30 meters depending on the
obstacle and interference, and select the device again.
3. If the Incompatibility Detected page is displayed, the firmware of the
EXFO EX1 device is not compatible with the smart device application
and must be updated:
3a. If the message No Network connection on 10/100/1000M
Electrical is displayed, make sure the EXFO EX1 device is
connected to the Internet using the RJ45 port (refer to Connecting
the RJ45 and SFP Ports on page 13).
OR
3b. If the message No Network connection on Wi-Fi is displayed,
make sure the EXFO EX1 device is connected to the Internet using
a Wi-Fi connection (tap the setting button and connect to a
Wi-Fi access point).
OR
3c. If the message Server unreachable through 10/100/1000M
Electrical / Wi-Fi is displayed, contact EXFO technical support.
3d. Tap the DOWNLOAD AND INSTALL button to download and
install the new firmware on the EXFO EX1 device. The EXFO EX1
device battery charge level must be more than 30% to perform a
system update. Once the installation is completed, the EXFO EX1
device is automatically rebooted and the connection is
established with the smart device.

EXFO EX1 19
EXFO EX1 Main Menu
Speedtest

To disconnect from an EXFO EX1 device:

1. Select the Connected EXFO EX1 device.
2. Select Yes to confirm its disconnection.

Speedtest
Note: The Speedtest by Ookla is only available when connected to an EXFO EX1
device.

From the Speedtest page it is possible to start the test, see the test
in-progress, results/verdicts, and access the test report. Refer to Speedtest
on page 25 for more information.

20 EXFO EX1
 EXFO EX1 Main Menu
Reports

Reports
Note: The Reports page is only available when connected to an EXFO EX1
device.

The Reports page lists the EXFO EX1 test reports and allows report file
management as follows:

Icon/Label Action Description

Sort Tap to change the report sorting oder. Reports are sorted
by their file name either ascending or
descending (default).

Speedtest Open Tap on a report file name to open the report file.
<Report File Name> <Report File Name> is the report file name.
<Report Tag> <Report Tag> is an optional report tag name.

Select Tap on either icons to select the report or combined

Report report. When at least one report is selected, the report is
in the selection mode allowing additional controls as
Select described in the following table. The number of selected
Combined reports is displayed next to the back button.
Report

Cancel the Indicates that the report is selected.

selection Tap on this icon to cancel the selection.

EXFO EX1 21
EXFO EX1 Main Menu
Reports

The following controls are available/displayed when at least one report is

selected:

Icon Action Description

Back Exits the report selection mode and returns to the
Reports page.

Rename a Tap to change the name of a report.

Reporta

Tag a Tap to tag a report. Select a predefined tag or User

Reporta Defined to create your own tag.

Combine Combines reports together to create a new combined

Reportsb report. Reports are appended one after the other without
altering the content of individual reports and ordered
based on their generation date and time.
It is possible to add additional individual reports (not
combined reports) to an existing combined report.

Delete Deletes the selected report(s) from the EXFO EX1 device
memory.

Share Shares the selected report(s) with relevant applications

installed on the smart device.

Select all Selects all reports.

a. Available when a single report is selected.

b. Available when at least two reports are selected.

Reports are stored on the EXFO EX1 device memory which is limited to
500 reports. It will not be possible to start a Speedtest once this limit is
reached, a message will be displayed.

22 EXFO EX1
 EXFO EX1 Main Menu
About

About
Version and Copyrights
Displays the version of the EXFO EX1 application and copyrights (EXFO
and Speedtest by Ookla).

Help
User Guide opens the EXFO EX1’s user guide (PDF format) describing
both the EXFO EX1 device and the EXFO EX1 application.

Technical Support
Displays technical support phone numbers, website and e-mail in order to
contact EXFO. Refer to Contacting the Technical Support Group on page 50
for more information.

License Agreements
Displays respectively the EXFO License Agreement, Ookla Terms &
conditions, and GNU General Public Licenses containing links to access
the latest online license agreements and/or terms & conditions.

EXFO EX1 23
5 Speedtest
The Speedtest is a proprietary testing methodology developed by Ookla1
and used by EXFO EX1 device to determine the quality of the Internet
connection offered by a given Internet Service Provider (ISP). It also allows
the user to determine if the Service Level Agreement (SLA) is properly met.
The quality of the connection is evaluated by determining the round-trip
delay and throughput speed in the download and upload directions
between a client located at an access point and an Ookla server.
From the main menu select Speedtest.

Main Menu Settings

Expandable Status Bar

Client/Server Information

Subtests

Quick Report

Start/Stop

1. Ookla is a third party provider. The Ookla Speedtest Powered technology involves Ookla owned and/or controlled
servers that may or may not be within your network. Ookla retains the right to aggregate test results and to monetize
aggregated results as they see fit.

EXFO EX1 25
Speedtest
Start/Stop

Note: The Speedtest page is selected by default whenever the EXFO EX1
application successfully connects to any EXFO EX1 device. The page
displays the results of the last executed test when available.

Start/Stop
The Start/Stop button starts or stops the Speedtest.

Button Description
Starts the Speedtest.

Stops the Speedtest.

Note: Every time the Speedtest is run, the following Ookla privacy policy
agreement is displayed:
You, end user, understand and acknowledge by performing the test
contained in the Speedtest Software Application, that Ookla, LLC, may
collect your IP Address during the test and share it with selected third
parties.

The Don’t remind me again check box, when selected, forgoes displaying
the Ookla privacy policy agreement next time the test is run. This setting
can also be enabled/disabled from Ookla Privacy Notice on page 35.

Ookla Privacy Policy: http://www.speedtest.net/privacy

26 EXFO EX1
 Speedtest
Client/Server Information

Client/Server Information
Displays the following client and server Information:

Icon Information
The name of the Internet Service Provider.
The WAN client IP Address.

The name of the host server.

The IP address of the host server.

Expandable Status Bar

The status bar is an expandable area that is collapsed by default.
The collapsed view displays the following information:

Information Description
Link For RJ45: Indicates the auto-negotiated rate: 10M, 100M, or 1GE.
Auto is displayed while either negotiating or not detecting any
interface/signal.

For SFP: Indicates the rate, laser status, and power level. The presence of
the laser icon indicates that the laser is on; otherwise the laser is off (the
icon is not displayed). The rate and power level (dBm) are displayed when a
valid signal is received.

For Wi-Fi: Indicates the Wi-Fi radio signal strength (icon), the frequency
band in GHz, and the link speed in Mbit/s.

Current For RJ45: Indicates if a Link Down alarm occurred during the last second.
alarms/errors
For SFP: indicates if a Link Down or LOS alarm occurred during the last
second.

For Wi-Fi: Indicates if a Wi-Fi Down (no connection) alarm occurred during
the last second.

EXFO EX1 27
Speedtest
Expandable Status Bar

Information Description
Global Pass/Fail Displays the global test pass/fail verdict icon, when enabled.
verdict Pass indicates that all result values meet the configured threshold
criteria.
Fail indicates that at least one result value does not meet the
configured threshold criteria, an alarm is detected, or the test is aborted.

Once the test is completed, the status bar is automatically expanded. The
expanded view displays the following additional information:

Information Description
Started at The date and time the test started.

Stopped at The date and time the test ended.

Status is The status of the test:

Idle: The test is not running or results are not available.
In-Progress: The test is running.
Completed: The test is completed.
Aborted - <reason>: The test has been interrupted and the reason is
displayed: Link Down, LOS, Network Timeout, Unresolved IP Address,
Server Unavailable, Ookla Server Unreachable, User Stopped,
Report Count Exceeded, Wi-Fi Down, SFP Mismatch.

To expand the status bar:

1. Tap on the status bar.
OR
2. Tap and swipe down the status bar.
To collapse the status bar:
1. Tap on the status bar, within the status bar area, or anywhere outside
the expanded status bar area.
OR
2. Tap and swipe up the status bar area.

28 EXFO EX1
 Speedtest
Subtests

Subtests
Latency, Download, and Upload subtests are performed sequentially and
report their results using live visual meters. While the test is running, the
Speedtest page auto-scrolls to display the current running subtest but can
be overruled by touching the screen. A progress indicator is displayed
indicating the subtest that is currently running and live results are reported
on the meter. At the end of each test, the visual meter indicates the final
results and an individual verdict is displayed when enabled (refer to
Thresholds on page 31). Once a first subtest is completed, the global
verdict is calculated and reported when enabled (see Expandable Status
Bar on page 27). Once all subtests are completed, the quick report button
is available to see the test report.

Note: Speedtest uses TCP and requires that the port 8080 is not blocked allowing
TCP type transactions on the network.

Latency
Measures the round-trip time between the client and the Ookla server.

Download1
Measures the aggregated throughput speed from the Ookla server to the
client.

Upload1
Measures the aggregated throughput speed from the client to the Ookla
server.

1. When performed over Wi-Fi, these tests are influenced by the Wi-Fi network meaning that on the fly the channel
link speed may change to a lower or higher value depending on the surrounding environment which includes: Wi-Fi
protocol lowering the link speed for backward compatibility, interference from other device types such as microwave
oven, the number of devices present in the vicinity dividing the bandwidth to the access point, and the load balancing
between assess points in business type environments. The Wi-Fi parameters are continuously updated to represent
what is on-going in the Wi-Fi environment, except while the test is running.

EXFO EX1 29
Speedtest
Quick Report

Quick Report
Tap the quick report button to view and share the current test report.
Refer to Reports on page 21 to view and share a previously saved Speedtest
report.

Settings
Tap the settings button to configure the test, reports, and system
parameters. Refer to Speedtest Settings on page 31 for more information.

30 EXFO EX1
6 Speedtest Settings
The Settings page allows the configuration of the test, reports, and system
parameters.
From the Speedtest page, tap the settings button .

Test
Speedtest Servers
Determines how the Speedtest server will be selected.
 Automatic Server when enabled, automatically determines the server
closest to the client following the Ookla proprietary method.
 Selected Server, available when the Automatic Server is disabled,
allows the user to choose a server from the list provided by Ookla. Tap
on this field, select a server from the list, and tap OK.

Thresholds
Allows enabling and setting the threshold values that will be used to
declare the pass/fail verdict for each test. Thresholds are disabled by
default. Threshold settings are saved independently for each interface type:
RJ45 and Wi-Fi.
 Latency Threshold when enabled, allows entering the maximum
threshold value in ms.
 Download Threshold when enabled, allows entering the minimum
and maximum threshold values in Mbits/s.
 Upload Threshold when enabled, allows entering the minimum and
maximum threshold values in Mbits/s.

EXFO EX1 31
Speedtest Settings
Test

Interface
Allows selecting the test interface and its parameters.
 Type/Rate allows the selection of the EXFO EX1 device test port to use
for the Speedtest: 10/100/1000M Electrical (default), 1GE Optical, or
Wi-Fi.
For RJ45 port:
 Connector indicates the port connector type which is RJ45.
 Auto-Negotiation indicates the state of auto-negotiation which is
enabled.
 Speed is set to Auto detection.
For SFP port:
 Connector indicates the port connector type which is SFP.
 Laser when enabled (default) activates the laser on the SFP
transceiver.
 Laser Off at Start-Up when enabled, disabled by default,
automatically turns off the laser when starting the EXFO EX1 device.
 Auto-Negotiation when enabled (default) advertises to the remote
port which parameters to use.
 SFP Information gives detailed information related to the transceiver
module.
 TX Power indicates the transmit power level in dBm.
 RX Power (Min/Current/Max) indicates respectively the receive power
level minimum, current, and maximum level in dBm.
 RX Power Range indicates the receive power range level in dBm
supported by the SFP.

32 EXFO EX1
 Speedtest Settings
Test

For Wi-Fi:
When selecting Wi-Fi as the interface type/rate, the Wi-Fi connection
status is reported as follows:

Status Message Description

Connecting… Trying to connect to an access point.
Connection Error Unable to connect to the access point.
Connection Error Unable to connect to the access point du to
Invalid Credential invalid credential.
Connected Connection is established with an access
point.
Not Connected No connection to an access point (SSID) has
been established yet.
Not in Range A known access point that is not available.

 Not Connected indicates that no connection to an access point has

been established yet.
 Wi-Fi followed by an access point indicates that the EXFO EX1 device
is connected to an access point.
The setting button allows either setting, changing, or
disconnecting to/from an access point (see Wi-Fi on page 37).
 Channel Map (see Wi-Fi on page 37)

EXFO EX1 33
Speedtest Settings
Test

To connect to an access point (when Not Connected is displayed):

1. Tap the setting button.
2. Enter the credentials to connect to this access point.
To disconnect from an access point:
1. Tap the setting button.
2. Tap the Connected access point.
3. Tap FORGET.
To change the access point:
1. Tap the setting button.
2. Tap the new access point.
3. Enter the credentials to connect to this access point.
To display the parameters of an access point:
1. Tap the setting button.
2. Tap the connected access point (SSID) to display its parameters (see
Wi-Fi on page 37).

34 EXFO EX1
 Speedtest Settings
Test

Network
 MAC Address is the unique Media Access Control Address given to the
EXFO EX1 device Ethernet or Wi-Fi port.
 DHCP when enabled (default) dynamically obtains an IP address from
a DHCP (Dynamic Host Configuration Protocol) server. DHCP is
enabled and not configurable when using Wi-Fi.

Note: The following settings are only configurable when DHCP is disabled.

 IP Address
 Subnet Mask
 Gateway
 DNS 1
 DNS 2

Ookla Privacy Notice

Defines if the following Ookla Privacy Notice is displayed (enabled -
default) or hidden (disabled) every time the Speedtest is started.
You, end user, understand and acknowledge by performing the test
contained in the Speedtest Software Application, that Ookla, LLC, may
collect your IP Address during the test and share it with selected third
parties.

EXFO EX1 35
Speedtest Settings
Reports

Reports
Allows configuration of report identification information and file format.

Job Information

Note: Job Information may not be available on all EXFO EX1 device versions.

These fields are not mandatory and are used to identify the report. Enter
the following job information if required: Job ID, Customer Name,
Contractor Name, Operator Name, Circuit ID, and Comment.
Up to 32 characters are allowed for each field with the exception of
Comment which allows 160 characters.

Share Format
Allows the selection of the report file format to be generated, either
PDF (default) and/or CSV.

36 EXFO EX1
 Speedtest Settings
System

System
Allows configuration of the EXFO EX1 device settings.

Wi-Fi
 MAC Address is the default and unique Media Access Control (MAC)
address given to the Wi-Fi of the EXFO EX1 device.
 Channel Map provides a
dynamic view of all active
2.4 GHz or 5 GHz access points.
 Excellent, Good, Fair, Weak
selection allows displaying
access points based on their
signal strength.
 2.4 GHz and 5 GHz selection
allows displaying access
points based on the selected
frequency band.
 All/36-64/100-144/149-165,
available with 5 GHz, allows
selecting the channel range
to be displayed.
 The graph displays each
Wi-Fi channel (X axis) with
their signal strength (Y axis)
and are color coded allowing their identification with the list of
access points that appear below the graph.

EXFO EX1 37
Speedtest Settings
System

 The list of access points are color coded allowing their

identification on the graph. Each access point (SSID) is listed with
its SSID, BSSID, vendor name, channel number, frequency (in
parenthesis), and signal strength. If the connected Wi-Fi access
point is part of the list, it appears as the first access point in the list
with the icon to its left.
Tap on an access point to highlight it on the graph. Tap again on the
access point to un-select it. It is possible to highlight more access
points by tapping on each access point.
 Wi-Fi Access Points allow the EXFO EX1 device to connect to a Wi-Fi
access point for testing, or downloading and installing new firmware
update (see Device Information on page 41).
For a secured access point enter the password and tap CONNECT.
 Show Password check box when selected displays the password.
 Show Advanced check box when selected displays the access
point DHCP and security information.
Tapping on the Connected Wi-Fi access point displays the following
information:
Wi-Fi Details
 BSSID: Basic Set Identifier
 Vendor: Manufacturer name
 Frequency Band: 2.5 GHz or 5 GHz
 Channel: Actual number associated to a channel: 1 to 14 for
2.5 GHz; 1 to 200 for 5 GHz.

38 EXFO EX1
 Speedtest Settings
System

 Signal Strength: The received signal strength of the Beacon frame

in dBm.

Signal Signal strength value in

Strength Percentage dBm
Excellent 100 % > -50 dBm
Good 80 % to 100 % -50 dBm to -60 dBm
Fair 60 % to 80 % < -60 dBm to -70 dBm
Weak 40 % to 60 % < -70 dBm to -80 dBm

 Link Speed: Link speed value of the connected Wi-Fi network in

Mbit/s.
 Security: The Wi-Fi interface security mode.

Security Mode Description

Unsecured Security is disabled.
WPA2 - Personal Wi-Fi Protected Access Personal Version 2
WPA2 - Enterprise Wi-Fi Protected Access Enterprise Version 2
WEP Wired Equivalent Privacy
WPA Wi-Fi Protected Access

Network: The connected Wi-Fi network information: IP Address,

Subnet Mask, Gateway, DNS 1, DNS 2.
CANCEL and FORGET allows respectively to close the pop-up or
disconnect from this Wi-Fi access point.

EXFO EX1 39
Speedtest Settings
System

Diagnostics
Report Diagnostic Data
Enable this feature to help improve your EX1 experience by automatically
sending diagnostic data (Settings, activity logs, fault logs, …) to EXFO. This
information will not be used to identify you and will help improve the
performance and stability of the product.
See Section 4.8 and Section 6 of the Software License Agreement (refer to
License Agreements on page 23) for additional details.
Turning off this feature does not affect your device's ability to operate
normally to share reports or request firmware updates.

Date/Time
Automatic Date/Time is enabled (not configurable) and set to Automatic
meaning that the EXFO EX1 device uses the smart device date and time.

Battery
 Charge remaining indicates the EXFO EX1 device battery status (icon)
and the percentage of the remaining battery charge level as follows:

Icon Level of charge

Charge remaining when above 5%.
A low battery message is displayed when the battery goes below 25%
indicating to charge the EXFO EX1 device to extend operation.
Charge remaining when below 5%.
A very low battery message is displayed when the battery goes below 5%
indicating that the EXFO EX1 device will shortly shut down and to charge
the EXFO EX1 device to extend operation.

Plugged in and charging.

Plugged in but not charging, the power source is not sufficient to charge
the EXFO EX1 device.

40 EXFO EX1
 Speedtest Settings
System

 Power Saving
 Auto-Shutdown when enabled (default), allows the EXFO EX1
device to shut down once the period of inactivity is reached. The
EXFO EX1 device shuts down when there is no activity on the
device (no HTTP communication, test not running, no firmware
update, EXFO EX1 application in closed or in background, etc.) for
the defined period. When the EXFO EX1 device is charging using
the provided USB power adapter, the Auto-Shutdown feature is
disabled.
 Period, available when Auto-Shutdown is enabled, allows setting
the inactivity time before turning off the EXFO EX1 device:
1:00 min to 5:00 min (3:00 min by default) in 30-second steps.

Device Information
Displays EXFO EX1 device information and allows firmware update and
device name edition.
 Software
 Product Version indicates the installed EXFO EX1 device firmware
version.
 Network Repository Server indicates the server address for
software update. This field is editable for technical support
purposes only. This field is editable for demo, beta, or technical
support purposes. Press the Restore to Default Server button to
retrieve the default server address.

EXFO EX1 41
Speedtest Settings
System

 System Update checks for new firmware update and allows its
installation.
If a new firmware update is available, tap the DOWNLOAD AND
INSTALL button to download and install the new firmware on the
EXFO EX1 device. A RJ45 or Wi-Fi (see Wi-Fi on page 37)
connection is required on the EXFO EX1 device. The EXFO EX1
device battery charge level must be more than 30% to perform a
system update.
Once the installation is completed, the EXFO EX1 device is
automatically rebooted and the connection is automatically
re-established by the smart device.
 Device
Displays the following EXFO EX1 device information: Device Name,
Model Number, Serial Number, Assembly Hardware Revision, and
Manufacturing Date. The Device Name is editable.

42 EXFO EX1
7 Maintenance
To help ensure long, trouble-free operation:
 Always inspect fiber-optic connectors before using them and clean
them if necessary.
 Keep the unit free of dust.
 Clean the unit casing and front panel with a cloth slightly dampened
with water.
 Store unit at room temperature in a clean and dry area. Keep the unit
out of direct sunlight.
 Avoid high humidity or significant temperature fluctuations.
 Avoid unnecessary shocks and vibrations.
 If any liquids are spilled on or into the unit, turn off the power
immediately, disconnect from any external power source, remove the
battery and let the unit dry completely.

WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.

EXFO EX1 43
Maintenance
Recharging the Battery

Recharging the Battery

The battery in the EXFO EX1 device is a rechargeable Li-ion smart battery.
The EXFO EX1 device USB-C adapter connector is used to recharge its
battery. The EXFO EX1 device has a LED indicating the battery charge
status (refer to Battery LED on page 5). The EXFO EX1 device battery
charge status is also available on the smart device application (refer to
Device Information on page 17 and Battery on page 40).

CAUTION
Only charge the EXFO EX1 device battery with the USB cable and
USB power adapter provided by EXFO.
You can purchase a new battery from EXFO.

IMPORTANT
The battery of the EX1 device is not fully charged at the factory.
Charge the battery before using the EX1 device for the first time or
when it has been unused for extended periods. The battery is fully
charged when the battery green LED stops flashing. The charge
cycle starts and stops automatically.
The time required to charge the battery depends on various factors
such as the ambient temperature.
To ensure that the battery functions or charges properly, keep it
within operation and storage temperature range.

It is possible to use the provided USB cable alone connected to a USB port
of a computer to recharge the battery only when the EXFO EX1 device is
turned off. The power supplied from a computer USB port is not sufficient
to charge the EXFO EX1 device when it is turned on.

44 EXFO EX1
 Maintenance
Replacing the Battery

Replacing the Battery

The EXFO EX1 device is powered by a rechargeable Li-ion smart battery.

WARNING
Only replace the rechargeable Li-ion smart battery of the EXFO EX1
device with a battery of the same type and model. The use of other
batteries may damage your unit and compromise your safety.
Battery replacement should only be done by a qualified technician
with the appropriate tools on an electronic bench or similar
environment.
Do not throw the battery into fire or water and do not short-circuit
the battery electrical contacts. Do not disassemble.

CAUTION
To avoid irremediable damage to the battery, always remove the
battery compartment door carefully, ensuring that the battery does
not fall.

EXFO EX1 45
Maintenance
Replacing the Battery

To replace the battery:

1. Turn off the EXFO EX1 device.
2. Unplug any power cable.
3. Using a screwdriver, remove the screw that is located on the back of
the EXFO EX1 device.

Screw

4. Remove the battery compartment door.

CAUTION
Gently pull on the battery to avoid damaging the wires.

5. Remove the battery and disconnect the wires.

6. Replace the battery and reconnect the wires.
7. Close the battery compartment door.
8. Using a screwdriver, put the screw that was removed at step 3 back in
place.

46 EXFO EX1
 Maintenance
Cleaning LC Connectors

Cleaning LC Connectors
Under normal circumstances the cleaning of the LC connector is not
required. However if the connector shows signs of debris or
contamination, cleaning may be required.
To clean an LC connector
1. Use a clean dry air (CDA) or a air gun to blow out the dust or
contamination.
2. Re-inspect the connector.
3. If the connector is still not clean, use a commercial cleaner
recommended by the transceiver manufacturer.

Note: Refer to the transceiver manufacturer for more detailed cleaning

recommendations and instructions.

Recycling and Disposal

This symbol on the product means that you should recycle or dispose of your
product (including electric and electronic accessories) properly, in accordance
with local regulations. Do not dispose of it in ordinary garbage receptacles.

For complete recycling/disposal information, visit the EXFO Web site at

www.exfo.com/recycle.

EXFO EX1 47
8 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, please read the following
common problems that can occur and their respective solution.

Problem Possible Cause Solution

Unable to establish the connection Too much distance between the Reduce the distance between the
between the smart device and an smart device and the EXFO EX1 two devices.
EXFO EX1 device. device.

The Smart Device hardware may Make sure that both devices use
not be supported by the compatible firmware and
application. Need to contact EXFO application versions.
for list of supported devices.
The EXFO EX1 device is not Too much distance between the Reduce the distance between the
appearing in the list of Available smart device and the EX1 device. two devices.
Devices from the Connection
menu. EX1 device is already connected to Disconnect the EXFO EX1 device
another smart device. from the other smart device.

EXFO EX1 device is powered off. Turn the EXFO EX1 device on.

EXFO EX1 device is booting. Wait until the EXFO EX1 device is
completely booted (refer to On/Off
Switch and LED on page 4).

The EXFO EX1 device automatically Insufficient battery power. Recharge the battery using the
turns off. supplied USB power adapter.

The EX1 device automatically shuts Turn the EXFO EX1 device on and if
down after 3 minutes (by default) required, increase the inactivity
of inactivity when the EX1 device is time before turning the unit off.
not charging using the supplied Refer to Power Saving on page 41
USB power adapter. for more information.
High temperature environment. Make sure to use the EXFO EX1
device within its operating
temperature range. Refer to
Equipment Rating on page 55.

Unable to combine reports. Reports were generated with a Ensure reports were created with
version prior to version 1.3. version 1.3 or above.

EXFO EX1 49
Troubleshooting
Contacting the Technical Support Group

Contacting the Technical Support Group

To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).

Technical Support Group

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Quebec (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
support@exfo.com

For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
If you have comments or suggestions about this user documentation, you
can send them to customer.feedback.manual@exfo.com.
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.

Transportation
Maintain a temperature range within specifications when transporting the
unit. Transportation damage can occur from improper handling. The
following steps are recommended to minimize the possibility of damage:
 Pack the unit in its original packing material when shipping.
 Avoid high humidity or large temperature fluctuations.
 Keep the unit out of direct sunlight.
 Avoid unnecessary shocks and vibrations.

50 EXFO EX1
9 Warranty
General Information
EXFO Inc. (EXFO) warrants this equipment against defects in material and
workmanship for a period of one year from the date of original shipment.
EXFO also warrants that this equipment will meet applicable specifications
under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace,
or issue credit for any defective product, as well as verify and adjust the
product free of charge should the equipment need to be repaired or if the
original calibration is erroneous. If the equipment is sent back for
verification of calibration during the warranty period and found to meet all
published specifications, EXFO will charge standard calibration fees.

IMPORTANT
The warranty can become null and void if:
 unit has been tampered with, repaired, or worked upon by
unauthorized individuals or non-EXFO personnel.
 warranty sticker has been removed.
 case screws, other than those specified in this guide, have been
removed.
 case has been opened, other than as explained in this guide.
 unit serial number has been altered, erased, or removed.
 unit has been misused, neglected, or damaged by accident.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED,

IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL EXFO BE LIABLE FOR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

EXFO EX1 51
Warranty
Liability

Liability
EXFO shall not be liable for damages resulting from the use of the product,
nor shall be responsible for any failure in the performance of other items to
which the product is connected or the operation of any system of which
the product may be a part.
EXFO shall not be liable for damages resulting from improper usage or
unauthorized modification of the product, its accompanying accessories
and software.

Exclusions
EXFO reserves the right to make changes in the design or construction of
any of its products at any time without incurring obligation to make any
changes whatsoever on units purchased. Accessories, including but not
limited to fuses, pilot lamps, batteries and universal interfaces (EUI) used
with EXFO products are not covered by this warranty.
This warranty excludes failure resulting from: improper use or installation,
normal wear and tear, accident, abuse, neglect, fire, water, lightning or
other acts of nature, causes external to the product or other factors beyond
the control of EXFO.

IMPORTANT
In the case of products equipped with optical connectors, EXFO will
charge a fee for replacing connectors that were damaged due to
misuse or bad cleaning.

Certification
EXFO certifies that this equipment met its published specifications at the
time of shipment from the factory.

52 EXFO EX1
 Warranty
Service and Repairs

Service and Repairs

EXFO commits to providing product service and repair for five years
following the date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service
Centers Worldwide on page 54). Support personnel will determine if
the equipment requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service
center, support personnel will issue a Return Merchandise
Authorization (RMA) number and provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include
a statement or report fully detailing the defect and the conditions under
which it was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, you will be invoiced for the cost
appearing on this report. EXFO will pay return-to-customer shipping costs
for equipment under warranty. Shipping insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended
warranties, you may elect to purchase FlexCare Calibration/Verification
Packages for a definite period of time. Contact an authorized service center
(see EXFO Service Centers Worldwide on page 54).

EXFO EX1 53
Warranty
EXFO Service Centers Worldwide

EXFO Service Centers Worldwide

If your product requires servicing, contact your nearest authorized service
center.

EXFO Headquarters Service Center

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Quebec (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
support@exfo.com

EXFO Europe Service Center

Winchester House, School Lane Tel.: +44 2380 246800
Chandlers Ford, Hampshire S053 4DG Fax: +44 2380 246801
ENGLAND support.europe@exfo.com

EXFO Telecom Equipment

(Shenzhen) Ltd.
3rd Floor, Building C, Tel: +86 (755) 2955 3100
FuNing Hi-Tech Industrial Park, No. 71-3, Fax: +86 (755) 2955 3101
Xintian Avenue, support.asia@exfo.com
Fuyong, Bao’An District,
Shenzhen, China, 518103

To view EXFO's network of partner-operated Certified Service Centers

nearest you, please consult EXFO's corporate website for the complete list
of service partners:
http://www.exfo.com/support/services/instrument-services/
exfo-service-centers.

54 EXFO EX1
A Specifications
IMPORTANT
The following general specifications can change without notice. The
information presented in this section is provided as a reference
only. To obtain this product’s most recent technical specifications,
visit the EXFO Web site at www.exfo.com.

General Specifications
Equipment Rating

Specification
Size (H x W x D) 125 x 75 x 45 mm (5 x 3 x 1 3/4 in)
Weight (without 0.45 kg (1 lb)
transceiver)
Temperature - Operating 0 °C to 40 °C (32 °F to 104 °F)
Temperature - Charging 0 °C to 35 °C (32 °F to 95 °F)
battery
Temperature - Storing Without battery: -40 °C to 70 °C (-40 °F to 158 °F)
With battery (less than 1 month): -10 °C to 40 °C (14 °F to 104 °F)
With battery (1 to 12 months): 0 °C to 30 °C (32 °F to 86 °F)
Relative humidity 0 % to 93 %, non-condensing
Maximum operation 2000 m (6560 ft)
altitude
Pollution degree 3
Measurement category Not rated for measurement categories II, III, or IV
Input Power 5 V; 2 A
USB Adapter Power 100 — 240 V; 50/60 Hz; 1 A
5 V; 2.4 A

EXFO EX1 55
B Glossary
Acronym List

? Help

A
AC Alternating Current

B
BLE Bluetooth Low Energy

BSSID Basic Service Set Identifier

C
CAGE Commerce And Government Entities

CDA Clean Dry Air

CSV Comma Separated Value

D
D Depth

dBm Decibel milliwatts

DHCP Dynamic Host Configuration Protocol

DNS Domain Name System

EXFO EX1 57
Glossary
Acronym List

E
EFTA European Free Trade Association

EIRP Equivalent Isotropically Radiated Power

EU European Union

EUI EXFO Universal Interfaces

F
FCC Federal Communications Commission

FPGA Field-Programmable Gate Array

G
Gbit/s Gigabit per second
GHz Giga Hertz

H
H Height
HTTP Hypertext Transfer Protocol

Hz Hertz

I
ICED Interference-Causing Equipment Standard

ID Identification

IEC International Electrotechnical Commission

IEEE Institute of Electrical & Electronics Engineers

ISED Innovation, Science and Economic Development

ISP Internet Service Provider

58 EXFO EX1
 Glossary
Acronym List

L
LAN Local Area Network

LED Light-Emitting Diode

M
MAC Media Access Control

Mbit/s Megabit per second

MHz Mega Hertz

ms milliseconds

mW milli Watt

N
NATO North Atlantic Treaty Organization

P
PDF Portable Document Format

R
RF Radio Frequency

RMA Return Merchandise Authorization

RSS Radio Standards Specifications

EXFO EX1 59
Glossary
Acronym List

S
SFP Small Form Factor Pluggable

SI International System
SLA Service Level Agreement

SSID Service Set Identifier

T
TCP Transmission Control Protocol

U
USA United States of America

USB Universal Serial Bus

W
W Width

Wi-Fi Wireless Fidelity

60 EXFO EX1
 Glossary
Ethernet Interface and Signal

Ethernet Interface and Signal

Ethernet Interface Ethernet Signal

10/100/1000 Mbit/s Electrical 10Base-T
100Base-TX

1000Base-T
a
100 Mbit/s Optical 100Base-FX
100Base-LX10

100Base-BX10

1000 Mbit/s Optical 1000Base-SX

1000Base-LX

1000Base-ZX

1000Base-BX10

a. Future use.

EXFO EX1 61
 Index

Index
D
A Date and time.............................................. 17
About .......................................................... 23
Date/Time .................................................... 40
Acronym...................................................... 57
Device.......................................................... 42
after-sales service ........................................ 50
Device Information ...................................... 41
App update required ................................... 18
Device Name.......................................... 17, 42
Assembly Hardware Revision ....................... 42
DHCP ........................................................... 35
Automatic Server......................................... 31
DNS 1 .................................................... 35, 39
Auto-Negotiation ........................................ 32
DNS 2 .................................................... 35, 39
Auto-Shutdown........................................... 41
Download.................................................... 29
Available Devices ......................................... 18
Download Threshold ................................... 31

B E
Battery .................................. 5, 17, 40, 44, 45
Equipment rating ........................................ 55
Bluetooth®
equipment returns....................................... 53
frequency band data .............................. vii
EX1 update required.................................... 18
BSSID........................................................... 38

F
C FCC ................................................................vi
caution
Frequency Band ........................................... 38
of personal hazard................................... 8
frequency, Bluetooth® and Wi-Fi .................vii
of product hazard.................................... 8
front panel, cleaning ................................... 43
certification information ................................v
Channel....................................................... 38
Charge remaining........................................ 40 G
Circuit ID ..................................................... 36 Gateway ................................................ 35, 39
cleaning
front panel............................................. 43
H
Cleaning Optical Connectors ....................... 47
Help............................................................. 23
Client/Server Information ............................ 27
Comment .................................................... 36
Connection.................................................. 18 I
Connector ................................................... 32 identification label....................................... 50
Contractor Name......................................... 36 Interface ...................................................... 32
conventions, safety ....................................... 8 IP Address.............................................. 35, 39
Customer Name .......................................... 36
customer service.......................................... 53

EXFO EX1 63
Index

J product
Job ID .......................................................... 36 identification label ................................. 50
Job Information........................................... 36 specifications ..................................... 7, 55
Product Version ........................................... 41

L
label, identification ..................................... 50 Q
Laser Off at Start-Up ................................... 32 Quick Report................................................ 30
Latency........................................................ 29
Latency Threshold ....................................... 31 R
License Agreements .................................... 23 Recharging the battery ................................ 44
Link Speed................................................... 39 Replacing the battery .................................. 45
Report ......................................................... 30
M Reports .................................................. 21, 36
MAC Address......................................... 35, 37 Reset button.................................................. 6
maintenance return merchandise authorization (RMA) .... 53
front panel ............................................ 43 RF .................................................................. v
general information............................... 43 RJ45............................................................... 7
Manufacturing Date .................................... 42 RX Power (Min/Current/Max) ....................... 32
Model Number ............................................ 42 RX Power Range .......................................... 32

N S
Network Repository Server .......................... 41 safety
No Network connection on 10/100/1000M Elec- caution .................................................... 8
trical .............................................. 19 conventions ............................................. 8
No Network connection on Wi-Fi ................ 19 warning ................................................... 8
Security ....................................................... 39
Selected Server ............................................ 31
O Serial Number.............................................. 42
On/Off switch ................................................ 4 service and repairs ....................................... 53
Ookla .......................................................... 25 service centers ............................................. 54
Ookla Privacy Notice.................................... 35 Settings ....................................................... 30
Operator Name ........................................... 36 SFP Information........................................... 32
OS update required ..................................... 18 Share Format ............................................... 36
shipping to EXFO......................................... 53
P Signal Strength............................................ 39
Period.......................................................... 41 Software...................................................... 41
Power Saving .............................................. 41 specifications, product ............................ 7, 55
Speed .......................................................... 32
Speedtest .............................................. 20, 25
Speedtest Servers ........................................ 31

64 EXFO EX1
 Index

Start ............................................................ 26 liability ................................................... 52

Started at .................................................... 28 null and void.......................................... 51
Status bar.................................................... 27 Wi-Fi
Status is....................................................... 28 frequency band data...............................vii
Stop ............................................................ 26 Wi-Fi Access Points ...................................... 38
Stopped at .................................................. 28
storage requirements .................................. 43
Subnet Mask ......................................... 35, 39
Subtests ...................................................... 29
symbols, safety.............................................. 8
System ........................................................ 37
System Update ............................................ 42

T
technical specifications............................ 7, 55
Technical Support........................................ 23
technical support ........................................ 50
temperature for storage.............................. 43
Test ............................................................. 31
Thresholds................................................... 31
transportation requirements ................. 43, 50
TX Power..................................................... 32
Type/Rate .................................................... 32

U
Upload ........................................................ 29
Upload Threshold ........................................ 31
USB-C ............................................................ 3
User Guide .................................................. 23

V
Vendor ........................................................ 38
Version and Copyrights ............................... 23

W
warranty
certification ........................................... 52
exclusions .............................................. 52
general .................................................. 51

EXFO EX1 65
  
 
&+,1(6(5(*8/$7,21215(675,&7,212)+$=$5'28668%67$1&(65R+6
&+,1(6(5(*8/$7,21215(675,&7,212)+$=$5'28668%67$1&(65R+6
Ḕ⛤⅚ṵ
Ḕ⛤⅚ṵ ডᇣ⢙䍘䲀ࡦⲴ㿴ᇊ
ডᇣ⢙䍘䲀ࡦⲴ㿴ᇊ
 
1$0(6$1'&217(1762)7+(72;,&25+$=$5'28668%67$1&(625(/(0(176
1$0(6$1'&217(1762)7+(72;,&25+$=$5'28668%67$1&(625(/(0(176
&217$,1(',17+,6(;)2352'8&7
&217$,1(',17+,6(;)2352'8&7
वਜ਼൘ᵜ(;)2ӗ૱ѝⲴᴹ∂ᴹᇣ⢙䍘ᡆ‫ݳ‬㍐Ⲵ਽〠৺ਜ਼䟿
वਜ਼൘ᵜ(;)2ӗ૱ѝⲴᴹ∂ᴹᇣ⢙䍘ᡆ‫ݳ‬㍐Ⲵ਽〠৺ਜ਼䟿
 
3DUW1DPH
3DUW1DPH /HDG
/HDG 0HUFXU\
0HUFXU\ &DGPLXP
&DGPLXP +H[DYDOHQW
+H[DYDOHQW 3RO\EURPLQDWHG
3RO\EURPLQDWHG 3RO\EURPLQDWHG
3RO\EURPLQDWHG
䜘Ԧ਽〠
䜘Ԧ਽〠       &KURPLXP
&KURPLXP ELSKHQ\OV
ELSKHQ\OV GLSKHQ\OHWKHUV
GLSKHQ\OHWKHUV
  䫵䫵 ⊎⊎ 䭹䭹 ‫ޝ‬ԧ䬜
‫ޝ‬ԧ䬜 ཊⓤ㚄㤟
ཊⓤ㚄㤟 ཊⓤҼ㤟䟊
ཊⓤҼ㤟䟊
˄3E˅
˄3E˅   ˄+J˅
˄+J˅ ˄&G˅
˄&G˅ ˄&U9,˅
˄&U9,˅ ˄3%%˅
˄3%%˅   ˄3%'(˅
˄3%'(˅
(QFORVXUH
(QFORVXUH
KK KK KK KK KK KK
⣽⣚⣽⣚  
(OHFWURQLFDQG
(OHFWURQLFDQG
HOHFWULFDO
HOHFWULFDO
VXEDVVHPEO\
VXEDVVHPEO\ yy KK yy KK yy yy
䔜⬷⑳䔜㯻享ờ
䔜⬷⑳䔜㯻享ờ  
2SWLFDO
2SWLFDO
D D
VXEDVVHPEO\
VXEDVVHPEO\  yy KK KK KK KK KK
D D
ℰ⭍享ờ
ℰ⭍享ờ 
0HFKDQLFDO
0HFKDQLFDO
D D
VXEDVVHPEO\
VXEDVVHPEO\  KK KK KK KK KK KK
D D
㜡㢗享ờ
㜡㢗享ờ 
1RWH
1RWH
⌘˖⌘˖
7KLVWDEOHLVSUHSDUHGLQDFFRUGDQFHZLWKWKHSURYLVLRQVRI6-7
7KLVWDEOHLVSUHSDUHGLQDFFRUGDQFHZLWKWKHSURYLVLRQVRI6-7
ᵜ㺘‫^ᦞ׍‬:ͬdϭϭϯϲϰⲴ㿴ᇊ㕆ࡦDŽ
ᵜ㺘‫ᦞ׍‬ ^:ͬdϭϭϯϲϰⲴ㿴ᇊ㕆ࡦDŽ
2,QGLFDWHVWKDWVDLGKD]DUGRXVVXEVWDQFHFRQWDLQHGLQDOORIWKHKRPRJHQHRXVPDWHULDOVIRUWKLVSDUWLVEHORZWKH
2,QGLFDWHVWKDWVDLGKD]DUGRXVVXEVWDQFHFRQWDLQHGLQDOORIWKHKRPRJHQHRXVPDWHULDOVIRUWKLVSDUWLVEHORZWKH
OLPLWUHTXLUHPHQWRI*%7
OLPLWUHTXLUHPHQWRI*%7
K˖㺘⽪䈕ᴹᇣ⢙䍘൘䈕䜘Ԧᡰᴹ൷䍘ᶀᯉѝⲴਜ਼䟿൷൘'ͬdϮϲϱϳϮḷ߶㿴ᇊⲴ䲀䟿㾱≲ԕлDŽ
K˖㺘⽪䈕ᴹᇣ⢙䍘൘䈕䜘Ԧᡰᴹ൷䍘ᶀᯉѝⲴਜ਼䟿൷൘ 'ͬdϮϲϱϳϮḷ߶㿴ᇊⲴ䲀䟿㾱≲ԕлDŽ
;LQGLFDWHVWKDWVDLGKD]DUGRXVVXEVWDQFHFRQWDLQHGLQDWOHDVWRQHRIWKHKRPRJHQHRXVPDWHULDOVXVHGIRUWKLVSDUW
;LQGLFDWHVWKDWVDLGKD]DUGRXVVXEVWDQFHFRQWDLQHGLQDWOHDVWRQHRIWKHKRPRJHQHRXVPDWHULDOVXVHGIRUWKLVSDUW
LVDERYHWKHOLPLWUHTXLUHPHQWRI*%7'XHWRWKHOLPLWDWLRQVLQFXUUHQWWHFKQRORJLHVSDUWVZLWKWKH³;´
LVDERYHWKHOLPLWUHTXLUHPHQWRI*%7'XHWRWKHOLPLWDWLRQVLQFXUUHQWWHFKQRORJLHVSDUWVZLWKWKH³;´
PDUNFDQQRWHOLPLQDWHKD]DUGRXVVXEVWDQFHV
PDUNFDQQRWHOLPLQDWHKD]DUGRXVVXEVWDQFHV
y˖㺘⽪䈕ᴹᇣ⢙䍘㠣ቁ൘䈕䜘ԦⲴḀа൷䍘ᶀᯉѝⲴਜ਼䟿䎵ࠪ'ͬdϮϲϱϳϮḷ߶㿴ᇊⲴ䲀䟿㾱≲DŽ
y˖㺘⽪䈕ᴹᇣ⢙䍘㠣ቁ൘䈕䜘ԦⲴḀа൷䍘ᶀᯉѝⲴਜ਼䟿䎵ࠪ'ͬdϮϲϱϳϮ ḷ߶㿴ᇊⲴ䲀䟿㾱≲DŽ
ḷ䇠ĀyāⲴ䜘ԦˈⲶഐ‫⨳ޘ‬ᢰᵟਁኅ≤ᒣ䲀ࡦ㘼ᰐ⌅ᇎ⧠ᴹᇣ⢙䍘ⲴᴯԓDŽ
ḷ䇠ĀyāⲴ䜘ԦˈⲶഐ‫⨳ޘ‬ᢰᵟਁኅ≤ᒣ䲀ࡦ㘼ᰐ⌅ᇎ⧠ᴹᇣ⢙䍘ⲴᴯԓDŽ
D,IDSSOLFDEOH
D,IDSSOLFDEOH
ྲ᷌䘲⭘DŽ
ྲ᷌䘲⭘DŽ
 0$5.,1*5(48,5(0(176
ḷ⌘㾱≲

WƌŽĚƵĐƚ ŶǀŝƌŽŶŵĞŶƚĂůƉƌŽƚĞĐƚŝŽŶƵƐĞƉĞƌŝŽĚ;LJĞĂƌƐͿ >ŽŐŽ

ӗ૱ ⧟ຳ‫؍‬ᣔ֯⭘ᵏ䲀 ˄ᒤ˅ ḷᘇ

dŚŝƐy&KƉƌŽĚƵĐƚ ϭϬ
ᵜy&Kӗ૱

ĂƚƚĞƌLJD ϱ
⭥⊐

Ă͘/ĨĂƉƉůŝĐĂďůĞ͘
ྲ᷌䘲⭘DŽ
P/N: 1074161

www.EXFO.com · info@exfo.com
CORPORATE HEADQUARTERS 400 Godin Avenue Quebec (Quebec) G1M 2K2 CANADA
Tel.: 1 418 683-0211 · Fax: 1 418 683-2170

EXFO AMERICA 3400 Waterview Parkway Suite 100 Richardson, TX 75080 USA
Tel.: 1 972-761-9271 · Fax: 1 972-761-9067

EXFO EUROPE Winchester House, Chandlers Ford, Hampshire S053 4DG ENGLAND
School Lane Tel.: +44 2380 246 800 · Fax: +44 2380 246 801

EXFO ASIA-PACIFIC 62 Ubi Road 1, SINGAPORE 408734

#09-01/02 Oxley Bizhub 2 Tel.: +65 6333 8241 · Fax: +65 6333 8242

EXFO CHINA Beijing Global Trade Center, Tower C, Beijing 100013 P. R. CHINA
Room 1207, 36 North Third Ring Road Tel.: +86 (10) 5825 7755 · Fax: +86 (10) 5825 7722
East, Dongcheng District

EXFO SERVICE ASSURANCE 250 Apollo Drive Chelmsford MA, 01824 USA
Tel.: 1 978 367-5600 · Fax: 1 978 367-5700

EXFO FINLAND Elektroniikkatie 2 FI-90590 Oulu, FINLAND

Tel.: +358 (0) 403 010 300 · Fax: +358 (0) 8 564 5203

TOLL-FREE (USA and Canada) 1 800 663-3936

© 2018 EXFO Inc. All rights reserved.

Printed in Canada (2018-08)

