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Foodpanda Case Study

Remerge helped foodpanda, an online food delivery marketplace, increase orders and engagement by dynamically segmenting and retargeting users based on their activity in the foodpanda app. Through banners, native ads, and coordination with other marketing efforts, Remerge drove a 22% increase in sales and 617% return on ad spend. Retargeted users returned to the app an average of 9 times, showing the effectiveness of Remerge's personalized retargeting approach.

Uploaded by

Jacob Dy
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© © All Rights Reserved
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798 views1 page

Foodpanda Case Study

Remerge helped foodpanda, an online food delivery marketplace, increase orders and engagement by dynamically segmenting and retargeting users based on their activity in the foodpanda app. Through banners, native ads, and coordination with other marketing efforts, Remerge drove a 22% increase in sales and 617% return on ad spend. Retargeted users returned to the app an average of 9 times, showing the effectiveness of Remerge's personalized retargeting approach.

Uploaded by

Jacob Dy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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With Remerge’s
advanced targeting
“ We were impressed by the way Remerge's
platform can dynamically handle and retarget a

”
multitude of segments, bringing efficiency and
effectiveness to the way we re-engage with our

setup, foodpanda app users through personalization. Their high


level of support is extraordinary.

drives orders by 22%. Benjamin Bauer | foodpanda CMO

+617% +22%
Return on Ad Spend Additional Sales

The Background

T he foodpanda group is a leading online food ordering


marketplace that lets users order meals from local
restaurants via its app. The company consists of
multiple brands operating in more than 40 countries
across South America, Asia, the Middle East, Eastern
Europe and Africa.

foodpanda and its subsidiaries wanted to find a


cost-effective way to retarget and upsell its most
high-value customers.

2M+ Monthly 38,000+ Partner Presence in


Active Users Restaurants 40 Countries

The Goals

Re-engage lapsed users Drive number of total


orders

Increase revenue

The Strategy

1 Remerge segmented foodpanda’s customers


first into 3 main user profiles and then more
granularly depending on their period of
inactivity.

Each segment was updated dynamically to


retarget users with a set of personalized ads
and was monitored according to specific KPIs.
App Install

Users who have completed some events within the app


(eg. done a search or browsed a menu) but have yet to place an order
Browse Inactivity time frames:
Restaurant/ Very recent Less recent
Menu

Users who have added a meal to their cart but have yet to place an order
Inactivity time frames:
Add to Cart Very recent Less recent

}
Place
1st Order Users who have previously placed a certain number of orders in a
specified time frame

Repeat
Order

2 The SDK-less approach enabled quick data


integration and simple attribution through
foodpanda’s measurement partner. As such,
setup was swift and the first campaign went
live within a couple of days.

3 Display banners were shown in real time to


users in a number of countries across South
Eastern Europe, Asia & the Middle East.

Drawing on demographic and behavioral data,


a deep link sent users from the banner

4
directly to the restaurant’s dedicated profile
within the app.

After the campaign’s success with standard


banners, Remerge commenced testing native

5
and dynamic ads to drive additional scale and
maximize ad relevancy.

Remerge worked closely with foodpanda’s


marketing team to coordinate with other
in-house marketing activities and to ensure
promotions were aligned across providers to
achieve maximum impact.

Regular Ad Dynamic Ad Native Ad

Remerge supported foodpanda with the design


of their ad banners.

T H E R E S U L T S

+617% ROAS
22%
Additional Sales
9x Avg
Return Count of Retargeted
User

With Remerge’s scalable programmatic buying across standard and native inventory, foodpanda achieved a
22% increase in sales and an overall ROAS (Return on Ad Spend) of +617%.

foodpanda also saw a significant impact on engagement, with users retargeted by Remerge returning to
the app 9 times on average.
All results measured for iOS and Android by independent external partner Adjust.

Want to hear more about how we could improve retention

& performance for your app? Get in touch!

www.remerge.io advertisers@remerge.io facebook.com/remerge.io twitter.com/remergeio

Remerge: An efficient & scalable solution to app retargeting

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