Ulises Marrocchi

March 2020
Microsoft Communications Journey
 Delivering Voice Innovation for Microsoft UC for Over 10 Years

Voice Apps (IVR/AA, CloudBond 365

SBA OVOC Direct Routing Voice.AI
SPS, FAX Ser) UMP 365

Gateways SBCs Call Recording IP Phones OVR CCE Teams Devices CB365(*)

2006 2007 2009 2011 2012 2015 2018 2019

Exchange & LCS OCS 2007 Lync Server 2010 Lync Server 2013 Teams

OCS 2007 R2 Skype for Business SfB 2019

Broadest Portfolio of Products

OVOC/Apps Routing One Voice User Management Pack IP Phone SPS IVR/AA Call Fax
Manager Operations Center 365 Manager cSPS Recording Server

All-in-One and
Cloud Appliances CloudBond 365 Survivable Branch Appliances Cloud Connector Edition Appliances

IP Phones
C450HD (Teams) 450 445 440
440 430 420 405 Huddle Room Solution

Hardware
Software SBC Mediant 2600 Mediant 4000 Mediant 9000 Mediant Virtual Edition & Software Edition

Hybrid SBC/Gateway
Mediant 800 Mediant 1000 Mediant 3000

Gateways/Adaptors
MP124/1xx MP2xx MP1288
AudioCodes One Voice for Microsoft 365

Complete PBX Supporting Microsoft

Enabling hybrid
replacements with on- Phone System in Teams,
environments with
premises SfB with an with bring your own
users online and
eye to future Cloud PSTN or pure cloud
users on-premises
Migration

Skype for Business Microsoft Phone

Microsoft Teams
Server vNext System
Market Share – Company size

Big Companies >~ 500

3% Skype for Business
On Premises
Medium Size >~ 200
TEAMS fits any
7%
size ! Skype for Business
Online
Small Size >~ 50
15% Teams
SBC on premises
Small Size > 0 ☺
75% Teams
Multitenant SBC
 Service Provider Business Models with TEAMS
1. TEAMS interconnection business model
A. Option 1 – Shared Core Teams DR SBC - Works like a regular SIP Trunk
B. Option 2 - On Premise SBC – Works like a regular SIP Trunk
• It can provide survivability to Audiocodes TEAMS compatible IP Phones (OVR)

2. + TEAMS Telephony Integration business model (Same model than other hosted services)
A. TEAMS IP Phones
B. Recording
C. IVR – ATT
D. OVR – Survivability
E. Conference Devices, and so on

3. + TEAMS Voice as a Service

A. User Management Pack software ( It will allow the service provider to manage TEAMS voice like any other
hosted service)
Hosted PBX or Collaboration or both

How many users in the company needs TEAMS ?

TEAMS can be integrated with analog ports or any other PBX system / Contact Center
Solutions (on premises or in the cloud)

- All users are TEAMS users with TEAMS IP Phones

- All users are TEAMS users with some TEAMS IP Phones

- Some users are TEAMS + On premises PBX

- Some users are TEAMS + Cloud PBX

Option 1 – Shared Core Teams DR SBC

Service Provider Core

Core Multi-
Office 365/Teams Tenant Teams Teams Direct
International
DR SBC Routing SBC
PSTN SBC
Teams DR SBC
SIP Trunk
Domestic SBC

IMS Core

SIP Trunks to additional

vendors – Cisco, Avaya,
NEC…
Teams Customers
Option 2 -On Premise SBC – Works like a regular SIP Trunk

Service Provider Core

Office 365/Teams Teams Direct International
Routing SBC PSTN SBC
Teams DR SBC

Domestic SBC
SIP Trunk

IMS Core

Teams Customer
On Premise SBC SIP Trunks to additional
vendors – Cisco, Avaya,
NEC…
 Service Provider Teams SBC Deployment Options
Shared SBC for all Customers Private Dedicated SBC per Customer
Dedicated DR SBC
Office 365/Teams Multi-Tenant Per Customer
Teams DR SBC Office 365/Teams
PSTN PSTN
SIP Trunk

Service Service
Provider Core Provider Core

Teams Customers Teams Customers

Microsoft Teams PSTN connectivity using Direct Routing
What is Direct Routing?
A capability of Phone System to connect Microsoft Teams to PSTN or 3rd party on-prem
infrastructure

Session Border Controller

Analog telephony
adapter (ATA) Third-party PBX
(supported by certified SBC
Partners)

Connect to local PSTN trunk Interoperability with third-party systems

For countries where Microsoft Calling plans are not available Mix two systems (for example, provide the option to connect analog
devices), legacy PBX / IP PBX
Customers that want to keep existing telco contract
 Direct Routing

Certified Session Border Phone #

Controller(s) Ranges Internet
PSTN Phone System
Provider Voice Trunk
Office 365 & Teams

3rd Party Voice Apps

(supported by certified SBC Partners)

Directly Route dial tone to Teams Users

Interoperability with 3rd party systems
Direct Routing in Office 365 allows customers to connect their SIP
Direct Routing allows customers with users in the
trunks directly from their network. Customers can work with their
Microsoft cloud to continue using 3rd party systems
local Telecommunications provider to enable Microsoft Teams users
such as PBXs, Call Center, and Analog Telephony
to make and receive telephone calls.
Adaptors (ATA) helping preserve key investments.
SBC Portfolio

Pure SBC
Mediant 2600 Mediant 4000/B Mediant 90xx Mediant SE Software Edition

Hybrid SBC/Gateway
Mediant 500/L Mediant 800/B/C Mediant 1000B Mediant 3000*

Virtual & Cloud SBC

Mediant VE (Virtual Edition) Mediant CE (Cloud Edition)

Note: The latest maintenance firmware version for Mediant 3000 is 7.0
14
 Pure SBC Portfolio

Mediant 2600 SBC Mediant 4000/B SBC Mediant 9030/9080 SBC Mediant SE

Large Enterprise, Service Large Enterprise, Service

Enterprise and Contact
End customer Providers, Providers, Service Providers, OEM
Center
Contact Centers Contact Centers
SIP trunking, Service SIP trunking, SIP trunking,
Application SIP trunking
Provider Access SBC SP Access SBC SP Access SBC

Sessions Up to 600 Up to 5,000 30,000/70,000 Up to 55,000

SRTP-RTP 600 3,000/5,000 30,000/Up to 40,000 Up to 40,000

9080 only - up to 30,000
Up to 2,400 (with MPM8)
Transcoding Up to 600 (with MPM4) w/Media Component Up to 25,000 w/MTC
/ 5,000 (with MPM12B)
(MC)

Registers Up to 8,000 Up to 20,000 200,000/Up to 500,000 Up to 300,000

 Hybrid SBC portfolio

Mediant 500L E-SBC Mediant 500 E-SBC Mediant 800B/C E-SBC Mediant 1000B E-SBC Mediant 3000 SBC (7.0)

Small enterprise, Enterprise, Service

End customer SMB SMB, branch SMB, SME, branch
branch Providers
Demarcation device, SIP trunk, survivability, SIP trunk, survivability,
Application SIP and TDM trunking SIP and TDM trunking
SIP trunking TDM trunking TDM trunking
Sessions 60 Up to 250 Up to 400 150 1,008

SRTP-RTP 60 Up to 200 Up to 250 120 1,008

Transcoding N/A N/A Up to 114 96 1,008

Registers 200 Up to 1,500 Up to 2,000 600 3,000

√ √ √ √ √
MSBR/MGW
Analog, Up to 4 BRI Analog, 1 E1/T1 Analog, BRI, 2/4 E1/T1 6E1/8T1 OC3/STM1/DS3
Virtual & Cloud SBC Portfolio

Mediant VE Mediant CE

Enterprise, ISVs & OEMs, Service

End customer Enterprise, Service Providers
Providers
SIP trunking, SIP trunking,
Application
SP Access SBC SP Access SBC
Sessions Up to 24,000 Up to 40,000
SRTP to RTP Up to 10,000 Up to 40,000
Up to 30,000 w/Media
Transcoding Up to 12,000 w/MTC
Component (MC)

Registers Up to 75,000 Up to 130,000

SBCs journey to the cloud
30000 1.2
Fixed
allocation

• SBC traffic demands are dynamic25000 1

• Sizing an SBC for worst-case scenario

is cost prohibitive 20000
Active Calls
0.8

• SBC elasticity is key for resource

Active calls
Dynamic
optimization – you can start small15000 allocation 0.6

and grow as needed

10000 0.4

5000 0.2

0 0
calls Resources
 Mediant Cloud Edition SBC (Mediant CE)
• Separated signaling and media processing (built out of dedicated functional blocks)
• Elastic Media Cluster (traffic based scalability)
• Full SBC functionality
• Single management point
• Multi Cloud (Amazon AWS and Microsoft Azure)
• Built-in HA
Signaling and management

CLI
SC SC REST
Stack API

Manager
MC MC MC MC MC … Automation
- New SBC Stack Manager
- REST API for all actions
media media media - CLI for scripting languages
Virtual infrastructure - NFV and DevOps API
(compute, storage, networking)
 Skype 400HD Device Portfolio
Outstanding User Experience through voice quality, intuitive design, and powerful features
Price

Integrated Conference Solution

Scalable: 6 ppl | 12 ppl |15 ppl
Full Meeting Management
High end, executive model Integrated Bluetooth
5” color touch screen USB Port
Advanced mid-range color Wifi / BT Support 1GB Ethernet
4.3” color display (480x272) 1GB Ethernet
Advanced mid-range model 6 softkeys + integrated Optional Expansion unit
Improved Graphic LCD sidecar (12 contacts)
256x128 1GB Ethernet 45x Huddle Room
Dedicated LCD displaying Wifi / BT support
12 contacts + presence
Cost-effective, basic model 1GB Ethernet C450/450HD IP
Basic LCD with 4 USB Port Phone
Low-cost, entry level model programmable soft keys 445HD IP Phone
Basic LCD with 4 1GB Ethernet
440HD IP Phone
programmable soft keys
1GB Ethernet 420HD IP Phone
405HD IP Phone

AudioCodes provides INNOVATIVE, MANAGED, RESILIENT Phone and Room Solutions at affordable prices
One Voice Resiliency (OVR)
Is branch or site resiliency important to you?
At AudioCodes, we use our full ecosystem to deliver a comprehensive solution

• AudioCodes gateways and SBCs act as

a default proxy for our IP phones
between the Microsoft Teams or
Skype for Business servers

• In normal mode, AudioCodes gateways

Phone Resiliency EGW/SBC and SBCs can be used for a local PSTN
PSTN/SIP Trunk connection

• In an emergency, AudioCodes
gateways and SBCs are used for local
PSTN breakout
to allow employees to make calls from
their IP phones and common area
phones during outages
AudioCodes Room Experience Suite

Meeting Insights One Voice Operation Center

Meeting productivity solution with transcription capabilities, action Powerful centralized management framework for guaranteeing
item tracking and automatic meeting recording distribution meeting experience and availability, while controlling expenses

Comprehensive portfolio of devices for delivering excellent voice and video

Devices quality in small, medium and large meeting spaces

RX10 RX20 RX50

Meeting Speaker Meeting Phone Conference Phone
(HRS-457) Skype, Teams compatible, Zoom …
 Meeting rooms type
2m/6.5ft 1.5m/5ft
Personal device for Conference Phone
Skype, Teams Skype, Teams
*Required PC

RX10 *C450
Meeting Speaker Conference Phone
Skype, Teams

2m/6.5ft 6m/20ft
Conference Phone Conference Phone
Skype, Teams Skype, Teams

RX20 RX50
Meeting Phone Conference Phone
(HRS-457) Skype, Teams compatible, Zoom …
AudioCodes RX50 If you can hear it in the room, RX can hear it too!

The AudioCodes RX50 conference phone, developed in partnership with Dolby®,

delivers a superior meeting room experience with outstanding audio quality in
rooms of any shape or size. Packaged in a sleek, modern design, the RX50 is
impressively easy to use and manage.
User Management Pack™ 365
Reduce OpEx Enhanced Security Enhanced Simplicity

$
Alleviates the need for Microsoft Enhanced Security by Revoke User Bring simplicity to the life cycle
experts or PowerShell Ninjas certificate and (Re)Set User Pin management with few quick clicks

Smooth Migration Consolidates WEB Portal Increased Efficiency

Assured E2E Migration process to Unified Platform for all topologies Simple to use web-portal user
Microsoft teams and Skype for and MSFT Policies interface with Realtime MACDs for
Business User Management (Future extend beyond UC ) All User Environments

Simplicity is the Key to Success