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How To Reset Password On SADP 20191124 PDF

This document provides instructions for resetting passwords on SADP devices. It outlines 3 main methods: 1. Method 1 involves obtaining a security code from the device and contacting Hikvision support to receive a code to reset the password. 2. Method 2 requires exporting an XML file from the device and sending it to Hikvision support, who will provide an encrypted file to reset the password. 3. Method 3 allows exporting the XML file or taking a screenshot of a QR code and sending to Hikvision support, who will reply with a key to directly reset the password. Follow the appropriate method depending on the password reset prompt received.

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MARTHA GUADALUPE PADILLA UTRILLA
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85 views6 pages

How To Reset Password On SADP 20191124 PDF

This document provides instructions for resetting passwords on SADP devices. It outlines 3 main methods: 1. Method 1 involves obtaining a security code from the device and contacting Hikvision support to receive a code to reset the password. 2. Method 2 requires exporting an XML file from the device and sending it to Hikvision support, who will provide an encrypted file to reset the password. 3. Method 3 allows exporting the XML file or taking a screenshot of a QR code and sending to Hikvision support, who will reply with a key to directly reset the password. Follow the appropriate method depending on the password reset prompt received.

Uploaded by

MARTHA GUADALUPE PADILLA UTRILLA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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How to Reset Password on SADP

Tool:
Please follow the link
https://www.hikvision.com/en/support/tools/destop-tools/sadp-for-windows/ to

download the latest version of SADP on your computer.


NOTE: The Hikvision device and the computer which installed SADP should be in
the same subnet.
Open SADP Tool to search online devices. Select the device and click Forget
Password:

You might see one of the three pop-ups.

1. If the pop-up requires a security


code, please turn to method 1.
2. If the pop-up requires encrypted file, please turn to method 2.

3. If the pop-up requires encrypted file


or key, please turn to method 2 or 3.
Method 1, Device Information
Copy Start Time and Device Serial No.，then send the information to Hikvision
technical support team，support team would send back security codes.

Note: Please reboot the device to check the Start Time.

After receiving security codes, please choose one code according to device’s current
time.

Input security code then click Confirm.


Method 2，XML File

Click Export button to save xml file，then send the XML file to Hikvision technical
support team.

Hikvision technical support team will send the encrypted file back. Choose the path of
the encrypted file, input your new password and confirm, click Confirm to reset
password.

Note: The encrypted file would be valid for 48 hours.


Method 3，QR CODE

With this method you can export the XML file or take a screenshot of QR code.
If you export the XML file, please refer to method 2 to reset password.
You can also send the screenshot of QR code to Hikvision technical support team.

Hikvision technical support team will send back the key consists of numbers and
letters (8 bytes).
Input the key, type in the new password and confirm. Click Confirm to reset
password.

Note: If you want to reset the password of NVR and connected cameras
simultaneously，please choose “Reset Network Cameras’ Passwords” option.
First Choice for Security Professionals
HIKVISION Technical Support

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