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HCL Technologies Infrastructure Services Division

HCL Technologies Infrastructure Services Division (HCL ISD) is a global IT infrastructure management services subsidiary of HCL Technologies based in Delhi, India. It was established in 1993 to provide cost-effective management of technology infrastructure across locations. HCL ISD offers a range of IT infrastructure services including end-user computing, datacenter services, mainframe services, integrated operations management, security services, and cloud computing services. It has capabilities across various IT infrastructure areas like networking, security, applications, and datacenters. HCL ISD's service delivery approach is governed by cross-functional services to ensure process standardization and availability across the infrastructure elements.

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271 views2 pages

HCL Technologies Infrastructure Services Division

HCL Technologies Infrastructure Services Division (HCL ISD) is a global IT infrastructure management services subsidiary of HCL Technologies based in Delhi, India. It was established in 1993 to provide cost-effective management of technology infrastructure across locations. HCL ISD offers a range of IT infrastructure services including end-user computing, datacenter services, mainframe services, integrated operations management, security services, and cloud computing services. It has capabilities across various IT infrastructure areas like networking, security, applications, and datacenters. HCL ISD's service delivery approach is governed by cross-functional services to ensure process standardization and availability across the infrastructure elements.

Uploaded by

abhi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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HCL Technologies Infrastructure Services Division (HCL ISD)

HCL Technologies Infrastructure Services Division (HCL ISD) is a global IT infrastructure


management services company.

A subsidiary of HCL Technologies, HCL ISD is an IT services company. Headquartered in Delhi,


NCR, India, HCL ISD was instituted in 1993 with the objective to address the demand for cost-
effective management of technology infrastructure across geographically dispersed locations
and was instrumental in establishing India’s first floorless stock exchange.

HCL ISD is the fastest growing line of business of HCL Technologies. An end to end owner of IT
Infrastructure through differentiated value proposition “Industrialized IT Management”. The
concept of Industrialization is truly based with cloud computing as one of the platform of
delivering that service. What the customer gets is optimized; Flexible, Centralized &
Standardized & business aligned IT. Key service offering include: end-user computing,
datacenter & Mainframe services, integrated operations management service, Cross Functional
services, Security & Network Services and Cloud Computing Services.

HCL ISD has evolved from being a pureplay IT Operations to a transformational player offering
"Plan – Design - Implement – Operate – Optimize" services across all the elements of IT
Infrastructure Lifecycle. This includes services such as Data Center Design, Migration & Rollout
Planning, Process Design, Service Delivery Structure Design, Implementation & Rollouts as well
as Day to Day Operations across the entire range of Infrastructure Elements such as Servers,
Storage, Mainframes, Databases, End User Devices, Network Devices, Security Devices, Web
Services, Applications, Mainframes, Infrastructure Applications & Process and Tools.
Proven Capabilities across Services Lines

HCL ISD has capabilities across IT Infrastructure service towers. So whether one wants to
outsource just one service tower to them they have the experience and proven expertise to
build & manage your network, security, application operations, Service desk, Process and Tools
and Datacenter environment.

Their service delivery approach is governed by cross functional services comprising of the set of
activities performed across all the service elements to ensure process adherence,
standardization, serviceability and availability of all the components of that service tower being
delivered. The cross functional services comprise of the following service elements: Service
Management, Governance and Reporting, Knowledge Management.

Differentiating Tenets

 Recognized Thought Leadership – Launched services 2 years ahead of the market:


Datacenter Partnerships, HCL My Cloud Platform, Gold Standard, BRI
 Trust Transparency & Flexibility: Re-defining customer relationship based on these
fundamental tenets 
 Business Aligned IT Framework: Giving a business process down view of  Infrastructure
Services
 Employee First leading higher customer CSAT and value creation
 Ability to impact all facets of customer IT budget even those which may not directly
impact HCL revenue
 Giving customers most Optimal Offshore leverage through innovation in people,
process, tools and technology

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