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Khushpreet Singh 2019041719 Busi 2033 Organizational Behaviour and Management Dileeni Weerasinghe Yorkville University

1) The document discusses emotional intelligence (EQ), which was first defined in 1990 and has since become an important factor in workplace assessments and hiring decisions. 2) EQ involves the ability to understand, manage, and harness one's own emotions and is assessed using various tests developed by different companies. 3) The author describes taking EQ tests from two sources and finding their results to be average and good, respectively, indicating an above average overall EQ level. 4) High EQ is important for many workplace skills like stress management, teamwork, leadership, and conflict resolution, so employers consider an applicant's EQ during hiring.

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Khushpreet Singh
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136 views5 pages

Khushpreet Singh 2019041719 Busi 2033 Organizational Behaviour and Management Dileeni Weerasinghe Yorkville University

1) The document discusses emotional intelligence (EQ), which was first defined in 1990 and has since become an important factor in workplace assessments and hiring decisions. 2) EQ involves the ability to understand, manage, and harness one's own emotions and is assessed using various tests developed by different companies. 3) The author describes taking EQ tests from two sources and finding their results to be average and good, respectively, indicating an above average overall EQ level. 4) High EQ is important for many workplace skills like stress management, teamwork, leadership, and conflict resolution, so employers consider an applicant's EQ during hiring.

Uploaded by

Khushpreet Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1

SELF REFLECTION EXERCISE 1

KHUSHPREET SINGH

2019041719

BUSI 2033 ORGANIZATIONAL BEHAVIOUR AND MANAGEMENT

DILEENI WEERASINGHE

YORKVILLE UNIVERSITY
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SELF REFLECTION EXERCISE 1

Emotional intelligence or EQ, was first termed by Mayer and Salovey in a journal in 1990, and it

has gained a whole lot of importance till date, and currently, it is more significant than the IQ

level of a person. Since 1990, many tests have been developed to assess the EQ level of a person,

some are accurate and some are not, and it is evident that almost every workplace uses these

tests.

EQ, according to Mayer and Salovey is the ability of a person to receive, express and praise the

emotions, understand emotions and to harness these emotions toward intellectual growth.

Basically, it is the ability of a person to manage his/her emotions. Although it gained importance

after 1990 only, but it was certainly used before that. Now, there are many tests to assess this and

each company has developed their own assessment for their employees according to the work

environment, to exemplify, when I applied for my job at Walmart Canada, I had to take an

assessment and today I got to know that it was actually an EQ test.

EQ is actually very important at workplace and while hiring new employees, of course this

depends from work to work and I think it is most crucial in the retail, corporate and any other

business where customers and employees interact face to face, because the emotional strength

and emotional intelligence of a person matters the most while dealing with another person.

Employers need to know the EQ level of an employee as they can then assign the person to a

suitable job and decide whether the person would fit in workplace or not. There are many other

factors that depend upon the EQ of a person at workplace, like dealing with stress, organizational

performance, organizational commitment, leadership, team work, team management and conflict

handling (Rathore, Chadha & Rana, 2017).


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SELF REFLECTION EXERCISE 1

There are a lot of self-assessment tests to determine your EQ and two of them are mentioned in

this research paper. First is Cherry, K. (2016, September 20). How emotionally intelligent are

you?, from this assessment I got average result and the other one is

Institute for Health and Human Potential. (n.d.). Test your emotional intelligence free eq

quiz. Institute  for Health and Human Potential. From which I got good as a result. So

conclusively, my EQ lies above average, which means that I can control my emotions under high

pressure situations but there is a chance that my emotions can drive me in some situations.

According to the results, people with this score can interpret and understand the emotions quite

well and they can easily and efficiently deal with social interactions and can express their

feelings. And honestly, I was not surprised after this because I this is who I am in real life and I

think the assessment test had quite accurate results.

Both of the tests had the same questions every time, so there was no point in taking these tests

again and again but to verify, I took both the tests at different time so that my mood doesn’t

become a factor and I can say that the results were constant through both tests and quite accurate

too, because they perfectly define how I behave in my real life.

First, I got my EQ score and that is a very good thing to add in my resume, and other important

finding out of this was the fact that I can be driven by my emotions sometime and that I can feel

overwhelmed by several emotionally charged situations and conflicts. Though I already knew

this fact about me, but the thing I found today is that this can be fatal for my work life, and this

can hinder some of my skills at work and at study, therefore I need to overcome this.
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SELF REFLECTION EXERCISE 1

Conclusively, EQ is a very important trait at the workplace and the employers need to know the

EQ level of the person they are hiring for the sake of their image in the market and to maintain

proper balance at the workplace.


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SELF REFLECTION EXERCISE 1

Reference list

Rathore, D., Chadha, N. K., & Rana, S. (2017). Emotional intelligence in the workplace. Indian

Journal of Positive Psychology,  8(2), 162-165. Retrieved from https://search-proquest-

com.libraryservices.yorkvilleu.ca/docview/1961772583?accountid=142373

Mayer, J.D., Caruso, D.R., & Salovey, P. (1999). Emotional intelligence meets traditional

standards for an intelligence. Intelligence, 27, 267-298

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