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Communication

Communication is the exchange of information between individuals through various forms and levels. It involves intrapersonal communication within oneself, interpersonal communication between two people, and group communication within small or large organizations. Effective communication requires attending skills like empathy, rapport building, and establishing a helping relationship between communicators. Teaching patients effectively is important for increasing understanding, participation, and care skills to promote healthy lifestyles.

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107 views23 pages

Communication

Communication is the exchange of information between individuals through various forms and levels. It involves intrapersonal communication within oneself, interpersonal communication between two people, and group communication within small or large organizations. Effective communication requires attending skills like empathy, rapport building, and establishing a helping relationship between communicators. Teaching patients effectively is important for increasing understanding, participation, and care skills to promote healthy lifestyles.

Uploaded by

varshasharma05
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd
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Communication

• Communication is the process


of exchanging information
and the process of generating
and transmitting meanings
between two or more
individuals.
levels of communication
q
Intrapersonal communication
q
Interpersonal communication
q
Group communication
•small group communication
• organization communication
Elements of communication
Forms/modes of
communication
●
verbal communication
●
Non-verbal
communication
factors influencing
communication
•
Developmental level
•
Gender
•
Socio cultural difference
•
Roles and responsibilities
•
Space and territoriality
•
Physical,Mental and emotional state
•
Values
•
Environment
Methods of effective communication
Attending skill
●
warmth and friendliness
●
Openness and respect
●
Honesty, authenticity and trust
●
Caring
●
competence
Empathy
• Empathy is identifying with the way
another person feels.
Rapport building
●
specific objective
●
privacy
●
comfortable environment
●
confidentiality
●
patient versus task force
●
Use nurse observation optimal pacing
●
respecting personal space
Helping relationship
• Helping relationship exits among
people who provide and receive
assistance in meeting human
needs.
Characteristics
•
➔
It is dynamic
➔
Purposeful and time limited
➔
professionally accountable
Phases of helping relationship
●
Pre-interaction Phase
●
Introductory Phase
●
Working phase
●
Termination phase
communication in vulnerable group

• vulnerable groups have been


defined as those groups who will
not reap the full benefits of
communication through the use
of conventional communication
channels.
•
Main Difficulties

• Lack of statistics and information


• Limited use of Sign Language
• Very limited use of Braille
• Lack of interest and/or demotivation
• Lack of participation in social activities
• Time
•
Patient teaching
Purpose
●
Increase patient’s and family’s understanding
●
To encourage patient, family participation
●
To increase the patient’s and family’s potential
●
To maximize patient and family care skills
●
To increase the patient’s and family’s ability
●
To enhance the patient’s and family’s role in
continuing care
●
To promote a healthy patient lifestyle
Importance
●
Importance of health education
●
Increased patient understanding
●
More active approach to healthcare
●
Enhanced motivation and better outcomes
●
Improved healthcare system
Process
●
Assessing learning needs
●
Developing learning objective
●
Planning and implementing patient
teaching
●
Evaluating patient learning
●
Documenting patient teaching and
learning
Role of nurse
• As a teacher
• As a counsellor
• As a leader
• As a manager
• Nurse as a advocate
• Rehabilitator
• Communicator
•

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