S T U D EN T ’ S

S AT IS FA CT IO N AT
G REEN WICH
UNIV ERSIT Y
GROUP 11
 BACKGROUND
The era of international integration

Concept of internationalization of education

China has a strong demand for internationalization and globalization. The number of students in China reached
nearly 25 million, China became the largest higher education system in the world. The economic reform policy
has made the Chinese Government realize the need to train highly qualified professional forces to modernize
the nation.

Greenwich University Vietnam is a well-known educational institution. Formed on the basis of a link between
University of Greenwich (UK) and FPT Education since 2009. More than 10,000 students from 10 countries
around the world are enrolled. Training content, lecturers and facilities are highly appreciated according to
international standards. Study and experience with students from over 10 countries around the world, over 90%
of graduates have jobs
THE REASON

To clarify how Greenwich University has made a special investment in international education, this survey
will focus on testing student satisfaction with its services. That's why the topic 'Survey on student
satisfaction at the University of Greenwich' was chosen.
OBJECTIVES
The purpose of obtaining students' opinions to check the level of satisfaction on issues of teaching quality
or facilities.

This research can help GW improve the quality of training.

This will help students consider Greenwich University as the first choice.

Helping school administrators to get more information to change the quality of facilities as well as teaching.

This will help GW University grow and become a prestigious option for many parents or students seeking a
learning environment.
RESEARCH QUESTIONS

- Some factors such as classrooms, toilets, elevators, air conditioners, projectors, speakers, teaching
process, etc. attention
- This study aims to find out the level of satisfaction or dissatisfaction about the factors mentioned
above and the reasons behind those feelings.
- The study will also focus on questions to learn about negative experiences of students studying at
GW.
1) What factors affect student satisfaction?
2) What issues affect student satisfaction the most?
3) After research, what issues need to be improved to achieve student satisfaction?
SCOPE AND METHODOLOGY
• Scope
-The survey was conducted on 100 people with two methods of online 70% and
offline 30%.
- Ages 18 to 25, are students.
- GW University of Da Nang city.
• Methodology
Includes 23 questions divided into two parts
- Personal data
- Question test of internal and external factors affecting students
+ Including 4 small parts Facilities, quality of teaching, experience and ultimately the school's attention
to students.
- In this survey, quantitative methods will be used for online and qualitative surveys for offline surveys.
STRUCTURE

The structure of this paper consists of five sections to identify the elements of the paper. It will be a partial
summary structure presented in this article
- Introduction
- Overview
- Methodology and database
- Descriptive statistics and inference statistical
- Conclusions and recommendations
STUDENT SATISFACTION
Student satisfaction with teaching and learning is important in many higher education institutions.
The problem is how to come up with innovative strategies to improve satisfaction and one
important thing is how to measure student satisfaction. Therefore, the most common way is to
get feedback from students to evaluate the services they are receiving by the university. Due to
the rapid technological and economic change, higher education institutions should adjust their
courses, processes and structures to suit the needs of their students. The model of studying
student satisfaction about the quality of educational services at the University of Greenwich was
built on the theoretical framework of Parasuraman (1988).
FACTORS AFFECTING STUDENT
SATISFACTION
Research conducted by different researchers has suggested different factors that affect student satisfaction.
Infrastructure is one of the important factors for students to assess their satisfaction. Students choose a
university partly based on the infrastructure that meets their needs. Teaching quality seems to be very
important in determining student satisfaction.

Attention to students is essential and important for student satisfaction. The University is rated with
satisfaction based on the interest in its students when any problems occur and always listen and respond to
the needs of students. Besides the quality of teaching, social experience for students is also essential.
Students receive satisfaction when the school provides them with enjoyable experiences.
THE WAY OF COLLECTING DATABASE
This study explores the relationship between student satisfaction with teaching methods, facilities, interest
and practical experience. A set of 20 questions based on Parasuraman's research method was collected
from 100 students at the University of Greenwich from different disciplines and levels. The online survey is
70% and the paper survey is 30%.
In Part I, the group will ask related questions about issues that will affect student satisfaction with the
school. After a method of adjusting variables, data is collected and proposed in an Excel file; The data is
transferred to SPSS for the descriptive statistical analysis framework. Part II covers demographic attributes
such as gender, major year and student year. Part III, the group will make statistical inference. In this section,
the team will analyze the table one sample test, independent sample test and paired sample test. Finally,
sufficient evidence and theory will be presented through the information provided.
DESCRIPTIVE STATISTICS
GENDER

Gender of students at University Greenwich

Frequency Percen Valid Cumulative
t Percent Percent
Female 58 58.0 58.0 58.0
Male 33 33.0 33.0 91.0
Valid Prefer not
9 9.0 9.0 100.0
to say
Total 100 100.0 100.0
YEAR OF STUDENT

What year are you a student?

Frequenc Percen Valid Cumulati
y t Percent ve
Percent
1st year
15 15.0 15.0 15.0
student
2nd year
44 44.0 44.0 59.0
Valid student
3-year
41 41.0 41.0 100.0
students
Total 100 100.0 100.0
MAJOR
INFRASTRUCTURE
One of the important factors in the facilities is
equipment to support learning and research of
students. In fact, most universities today have very
well-equipped student facilities such as projectors
and learning-related equipment to support
learning and research. Therefore, the research
School supplies (desks, chairs, projectors, etc.) are pleasing to you

Frequency Percent Valid Percent Cumulative results of this section are objective and close to
Percent

Unstatisfied 13 13.0 13.0 13.0 reality, when through two statistics tables have
Normal 22 22.0 22.0 35.0
shown the percentage of student satisfaction.
Statisfied 41 41.0 41.0 76.0
Valid
Very
24 24.0 24.0 100.0
statisfied

Total 100 100.0 100.0

TEACHING QUALITY

Teaching quality is one of the deciding factors when students

choose a university. This proves that the lecturers in the
school support students a lot in learning. In the 2nd pie chart,
this is a chart showing the teaching process that meets
international standards. It can be seen that almost more than
The teaching process meets international standards
Frequenc Percent Valid Percent Cumulative
85% of students rated this factor satisfactory. This is an
y Percent
Unsatisfied 2 2.0 2.0 2.0 important factor to ensure the standard output for students.
Normal 16 16.0 16.0 18.0
Satisfied 44 44.0 44.0 62.0
Valid
Very
38 38.0 38.0 100.0
satisfied
Total 100 100.0 100.0
SOCIAL EXPERIENCES
This bar chart shows students'
satisfaction when having the
opportunity to participate in hands-
on experience at good companies.
On a field trip recommended by
Greenwich University faculty, moving
or operating is very safe. Moreover,
the companies or businesses chosen
are the big ones and the instructors
are the senior people in their
companies. Therefore, satisfaction has
been expressed in this variable.
ATTENTION
It is effective to send teacher feedback every semester
Frequency Percen Valid Cumulative
t Percent Percent
Unsatisfied 1 1.0 1.0 1.0
Normal 16 16.0 16.0 17.0
Satisfied 40 40.0 40.0 57.0
Valid
Very
43 43.0 43.0 100.0
satisfied
Total 100 100.0 100.0

This pie graph shows the satisfaction of students with

the interest that University of Greenwich has for them.
In fact, at the University of Greenwich, teacher
evaluation takes place every semester. These are
anonymous feedbacks. If there is anything that does not
satisfy students, it will be overcome immediately.
Therefore, the student has satisfied with this variable.
INFERENCE
 ONE SAMPLE TEST
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
The school's garage is
comfortable
100 3.31 .961 .096 Ho: Parking affect student
satisfaction

Ha: Parking place does not affects

One-Sample Test
Test Value = 4
student satisfaction
t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the
Difference
Lower Upper

The school's garage is

-7.182 99 .000 -.690 -.88 -.50
comfortable
ONE SAMPLE TEST
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
The teaching process Ho: The teaching quality of teachers
meets international 100 4.18 .770 .077 makes students feel satisfied
standards

Ha: The teaching quality of lecturers

makes students dissatisfied
One-Sample Test
Test Value = 4
t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the
Difference
Lower Upper
The teaching process
meets international 2.336 99 .021 .180 .03 .33
standards
INDEPENDENT SAMPLE TEST
Group Statistics
Major N Mean Std. Std. Error
Deviation Mean Ho: The student of Business
Foreign teachers please Business Administration 36 4.08 .906 .151
Administration has no different
students with their
teaching method
Marketing 15 4.40 .737 .190 satisfaction from the student of
Marketing about foreign
Independent Samples Test
teachers’ teaching method at
Levene's Test t-test for Equality of Means University of Greenwich.
for Equality
of Variances
F Sig. t df Sig. (2- Mean Std. Error 95% Confidence Ha: The student of Business
tailed) Difference Difference Interval of the Administration has different
Difference
Lower Upper
satisfaction from the student of
Foreign Equal Marketing about foreign
teachers variances .017 .895 -1.196 49 .237 -.317 .265 -.849 .215 teachers’ teaching method at
please assumed
students Equal University of Greenwich.
with their variances
-1.304 32.113 .202 -.317 .243 -.811 .178
teaching not
method assumed
INDEPENDENT SAMPLE TEST
Group Statistics
Year N Mean Std. Std. Error
Deviation Mean
Ho: 2nd-year student has no
English skills of 1st year student 15 3.80 .676 .175 different satisfaction from 1st-
Vietnamese teachers
2nd year student 44 4.27 .788 .119 year student about English skills
are good
of Vietnamese teachers at
Independent Samples Test
Greenwich university.
Levene's Test t-test for Equality of Means
for Equality of
Ha: 2nd-year student has
Variances
F Sig. t df Sig. (2- Mean Std. 95% different satisfaction from 1st-
tailed) Differen Error Confidence year student about English skills
ce Differen Interval of the
ce Difference
of Vietnamese teachers at
Lower Upper Greenwich university.
Equal
English variances 1.082 .303 -2.074 57 .043 -.473 .228 -.929 -.016
skills of assumed
Vietnames Equal
e teachers variances
-2.238 28.026 .033 -.473 .211 -.905 -.040
are good not
assumed
 PAIRED SAMPLE TEST
Paired Samples Correlations
N Correlation Sig.
Extracurricular activities
Pair 1
impress you & The social
100 .314 .001
Ho : Teacher's level of teaching is
activities that the school good also means teachers provide
organizes excite you
good support for students in
learning.
Paired Samples Test
Paired Differences t df Sig. (2- Ha : A teacher's level of teaching is
Mean Std. Std. Error 95% Confidence tailed) good does not mean that the
Deviation Mean Interval of the
Difference teacher supports students well.
Lower Upper
Extracurricular
activities impress
you - The social
Pair 1 -.030 .989 .099 -.226 .166 -.303 99 .762
activities that the
school organizes
excite you
PAIRED SAMPLE TEST
Paired Samples Correlations
N Correlation Sig.
The teacher's level is good &
Pair 1 The teachers have good 100 .464 .000
Ho : The school organizes a variety of
support for you in learning
extracurricular activities which means the
experiences students participate in are
helpful.
Paired Samples Test
Paired Differences t df Sig. (2-
Mean Std. Std. 95% Confidence tailed) Ha : The school organizes many
Deviatio Error Interval of the
extracurricular activities which does not
n Mean Difference
Lower Upper mean that the experience students
The teacher's participate in is helpful.
level is good -
The teachers
Pair 1 .000 .791 .079 -.157 .157 .000 99 1.000
have good
support for
you in learning
RECOMMENDATION