Technical Detailed Guide

Aruba Mobility Controllers

Validated Reference Design
Version 8
ARUBA MOBILITY CONTROLLERS VALIDATED REFERENCE DESIGN

Copyright
© 2011 Aruba Networks, Inc. AirWave®, Aruba Networks®, Aruba Mobility Management System®, Bluescanner, For Wireless That Works®, Mobile
Edge Architecture®, People Move. Networks Must Follow®, RFprotect®, The All Wireless Workplace Is Now Open For Business, Green Island, and The
Mobile Edge Company® are trademarks of Aruba Networks, Inc. All rights reserved. Aruba Networks reserves the right to change, modify, transfer, or
otherwise revise this publication and the product specifications without notice. While Aruba uses commercially reasonable efforts to ensure the
accuracy of the specifications contained in this document, Aruba will assume no responsibility for any errors or omissions.
Open Source Code
Certain Aruba products include Open Source software code developed by third parties, including software code subject to the GNU General Public
License (“GPL”), GNU Lesser General Public License (“LGPL”), or other Open Source Licenses. The Open Source code used can be found at this site:
http://www.arubanetworks.com/open_source
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WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, ACCURACY AND QUET ENJOYMENT. IN NO
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Phone: 408.227.4500
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Table of Contents

Chapter 1: Introduction ........................................................................................................................... 7

Reference Material................................................................................................................. 8
Icons Used in this Guide.......................................................................................................... 9

Chapter 2: Summary of Recommendations .............................................................................................11

Mobility Controller Licensing ................................................................................................11
Matching AP-Based Licenses ................................................................................................................11
Master Controllers................................................................................................................................11
Local Controllers ...................................................................................................................................12
Logical Design Recommendations .........................................................................................12
Campus Logical Design Recommendations ..........................................................................................13
Aruba Recommendations for Redundancy.............................................................................14

Chapter 3: Understanding the Aruba Mobility Controller........................................................................15

Operating Model ...................................................................................................................16
Management .......................................................................................................................................17
Network Services .................................................................................................................................17
Aggregation ..........................................................................................................................................17
Network Access ...................................................................................................................................17
Controller Model Overview ...................................................................................................17
Aruba 6000 Chassis and M3 Mobility Controller Blade ........................................................................18
Aruba 3000 Series Mobility Controller .................................................................................................19
Aruba 600 Series Branch Office Controller ...........................................................................................20
Understanding the Mobility Controller Master/Local Model .................................................21
Understanding the Master Mobility Controller....................................................................................21
Understanding the Local Mobility Controller .......................................................................................23

Chapter 4: Controller Licensing ...............................................................................................................25

License Descriptions ..............................................................................................................25
Understanding the Functionality of PEF-NG and PEFV............................................................26
Licensing Requirements and Recommendations ....................................................................27
Matching AP-Based Licenses ................................................................................................................27
Licensing Requirements for Master Mobility Controllers.....................................................................27
Licensing Requirements for Local Mobility Controllers .......................................................................28

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Chapter 5: Mobility Controller Operation ...............................................................................................29

User VLANs............................................................................................................................29
User VLANs in Tunnel and Decrypt-Tunnel Modes...............................................................................29
User VLANs in CAP Bridge Mode ..........................................................................................................30
User VLANs in RAP Bridge Mode ..........................................................................................................31
User VLANs in Split-Tunnel Mode.........................................................................................................32
Guest VLANs .........................................................................................................................................32
Dedicated AP VLANs .............................................................................................................................35
Quarantine VLANs ................................................................................................................................37
VLAN Pools ............................................................................................................................38
Packet Sizing..........................................................................................................................41
Default Gateways and Routes................................................................................................41
Layer 2 Deployments ............................................................................................................................41
Layer 3 Deployments ............................................................................................................................41
Static Routes and OSPF.........................................................................................................................42
Logical Design Recommendations .........................................................................................43
Campus Logical Design Recommendations ..........................................................................................44

Chapter 6: Redundancy Models ..............................................................................................................45

Master Redundancy...............................................................................................................46
Local Redundancy .................................................................................................................47
VRRP vs. LMS / BLMS Redundancy .......................................................................................................47
Active-Active (1:1) ................................................................................................................................48
Active-Standby (1+1) ............................................................................................................................50
Many-to-One (N+1) ..............................................................................................................................52
Comparison of Local Redundancy Models............................................................................................54
Data Center Redundancy .......................................................................................................55
No Redundancy .....................................................................................................................58
Master – No Redundancy .....................................................................................................................59
Local – No Redundancy ........................................................................................................................60
Data Center – No Redundancy .............................................................................................................60
Aruba Recommendations for Redundancy.............................................................................60

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Chapter 7: Selecting the Proper Mobility Controller................................................................................61

Information Gathering...........................................................................................................61
Controller Selection Formula – Local Controllers....................................................................62
Controller Scalability Table ...................................................................................................................63
Local – Campus or Branch Deployment ...............................................................................................64
Local – Remote Access Point Deployment ...........................................................................................64
Local – VIA Deployments ......................................................................................................................65
Calculating RAP and VIA Clients on the Same Mobility Controller .......................................................65
Calculating RAPs and CAPs on the Same Mobility Controller...............................................................65
Controller Selection Formula – Master Mobility Controller ....................................................66
Redundancy Considerations for Controller Count ..................................................................66
When to Consider a Mobility Controller Upgrade ..................................................................67
Mobility Controller Monitoring ............................................................................................................67
Adding More Capacity to the Network.................................................................................................69

Appendix A: CPsec Scalability ....................................................................................................................71

Appendix B: AP Failover Times ..................................................................................................................73

Appendix C: Scalability in the All Masters Deployment Model...................................................................75

Appendix D: Aruba Contact Information ....................................................................................................77

Contacting Aruba Networks...................................................................................................77

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Chapter 1: Introduction

The Aruba Validated Reference Design (VRD) series is a collection of technology deployment guides that include
descriptions of Aruba technology, recommendations for product selections, network design decisions,
configuration procedures, and best practices for deployment. Together these guides comprise a reference
model for understanding Aruba technology and network designs for common customer deployment scenarios.
Each Aruba VRD network design has been constructed in a lab environment and thoroughly tested by Aruba
engineers. Our partners and customers use these proven designs to rapidly deploy Aruba solutions in
production with the assurance that they will perform and scale as expected.
The VRD series focuses on particular aspects of Aruba’s technologies and deployment models. Together the
guides provide a structured framework to understand and deploy Aruba wireless LANs (WLANs). The VRD series
has four types of guides:
 Foundation: These guides explain the core technologies of an Aruba WLAN. The guides also describe
different aspects of planning, operation, and troubleshooting deployments.
 Base Design: These guides describe the most common deployment models, recommendations, and
configurations.
 Applications: These guides are built on the base designs. These guides deliver specific information that is
relevant to deploying particular applications such as voice, video, or outdoor campus extension.
 Specialty Deployments: These guides involve deployments in conditions that differ significantly from the
common base design deployment models, such as high-density WLAN deployments.

Specialty Applications
Deployments

Base Designs

Foundation
arun_0335

Figure 1 Aruba technology series

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This guide covers Aruba Mobility Controllers and is considered part of the foundation guides within the VRD
core technologies series. This guide describes these general topics:
 Operating modes for the mobility controller
 Licensing
 Forwarding modes
 Logical and physical deployment
 Redundancy
 How to select the appropriate mobility controller based on scalability requirements
This guide will help you understand the capabilities and options you have when deploying an Aruba Mobility
Controller. Other guides in the series will build specific deployments using the information in this guide.
Table 1 lists the current software versions for this guide.

Table 1 Software Versions

Product Version

ArubaOS™ (mobility controllers) 6.1

ArubaOS (mobility access switch) 7.0

Aruba Instant™ 1.1

MeshOS 4.2

AirWave® 7.3

AmigopodOS 3.3

Reference Material
This guide is a foundation-level guide, and therefore it will not cover the configuration of the Aruba system.
Instead, this guide provides the baseline knowledge that a wireless engineer must use to deploy an architecture
that is based on the dependent AP model.
 The complete suite of Aruba technical documentation is available for download from the Aruba support
site. These documents present complete, detailed feature and functionality explanations outside the
scope of the VRD series. The Aruba support site is located at: https://support.arubanetworks.com/. This
site requires a user login and is for current Aruba customers with support contracts.
 For more training on Aruba products or to learn about Aruba certifications, visit our training and
certification page on our public website. This page contains links to class descriptions, calendars, and
test descriptions: http://www.arubanetworks.com/training.php/
 Aruba hosts a user forum site and user meetings called Airheads. The forum contains discussions of
deployments, products, and troubleshooting tips. Airheads Online is an invaluable resource that allows

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network administrators to interact with each other and Aruba experts. Announcements for Airheads in-
person meetings are also available on the site: http://airheads.arubanetworks.com/
 The VRD series assumes a working knowledge of Wi-Fi®, and more specifically dependent AP, or
controller based, architectures. For more information about wireless technology fundamentals, visit the
Certified Wireless Network Professional (CWNP) site at http://www.cwnp.com/

Icons Used in this Guide

The following icons are used in this guide to represent various components of the system.

AP Air Spectrum Switch Mobility

monitor monitor controller

Router
Laptop Server
AirWave Amigopod
server server

arun_0332

Microwave Mobile phone Firewall Network cloud

Figure 2 VRD Icon Set

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Chapter 2: Summary of Recommendations

This section summarizes the recommendations made throughout the rest of the guide and is intended to be
used as a quick reference. It is highly recommended that if you are new to this material you skip to the next
chapter and continue reading from there.

Mobility Controller Licensing

This section summarizes the recommendations on software licensing.

Matching AP-Based Licenses

AP-based licenses should always have the same AP count when in use. These licenses are AP capacity, PEF-NG,
and RFProtect. Backup mobility controllers must have a license for each AP that the backup will terminate. The
licensing rule is:
AP Capacity = PEF-NG = RFProtect
Only licenses that enable required functionality should be purchased. For example, xSec is primarily deployed
only in government and military installations, and it is not required unless it will be in use at the organization.
Before purchasing any licenses, check that the functionality enabled by the license will be used within the
organization.

Master Controllers

Table 2 Minimum Licensing Levels for Master Controllers

License Capacity

AP Capacity 0

PEF-NG 1

PEFV 1

RFProtect 1

CSS N/A

xSec 1

Advanced Crypto 1

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Local Controllers

Table 3 Licensing Levels for Local Controllers

License Capacity

AP Capacity Any AP (campus, mesh, or remote) that broadcasts an SSID, or any active AM or SM. Mesh APs that do not broadcast
an SSID (such as a point-to-point bridge) do not count against this limit.

PEF-NG Any active AP (campus, mesh, or remote) or any AM or SM. This license must be equal to the AP capacity of the
network.

PEFV PEFV is licensed by box capacity, so licenses are not consumed by individual sessions. Instead, after the license is
installed, all sessions up to the box limit will have a firewall policy applied to them.

RFProtect Any active AP (campus, mesh, or remote) or any AM or SM. This license must be equal to the AP capacity of the
network. To enable spectrum analysis, RFProtect must be purchased.

CSS Users in the organization that have signed into the CSS service.

xSec User sessions using xSec.

Advanced Crypto User sessions using Advanced Crypto.

Logical Design Recommendations

Due to the flexible nature of the Aruba deployment models, logical design recommendations depend on the
type of deployment, either campus or remote (Table 4).

Table 4 Logical Design Recommendations for Campus and Remote

Service Campus Remote

User VLANs Use VLAN pools to control subnet size. Use VLAN pools to control subnet size.

Guest VLANs Not needed except on the controller. Use NAT and Not needed except on the controller. Use NAT and
PEF-NG to control access. PEF-NG to control access.

AP VLANs Do not use dedicated AP VLANs. Do not use dedicated AP VLANs.

Quarantine VLANs Not needed. Use PEF-NG to control access. Not needed. Use PEF-NG to control access.

Jumbo Frames Enable jumbo frames if possible, or the largest N/A

frame size available. Make sure servers are
configured to use the maximum size possible frame
to avoid fragmentation.

Default Gateway Not for user VLANs. The controller should be the default gateway for all
The controller should be the default gateway for user subnets.
guest VLANs.

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Campus Logical Design Recommendations

 User VLANs: If more than one user VLAN is required, Aruba recommends that VLAN pools be used to
distribute users more evenly across the pools. By using multiple VLANs in a VLAN pool, the size of
broadcast domains are reduced and the configuration is simplified for the network manager. Aruba
recommends the use of class C (/24) subnets, and the subnets across all VLANs in a pool should be the
same size.
 Guest VLANs: Though guest VLANs are common in many deployments for historical reasons, guest
VLANs that cross the internal network to the DMZ are not needed in the Aruba system. Aruba
recommends that organizations consider deploying guests on a nonroutable network with a VLAN that
exists only on the Aruba Mobility Controller. Consider having the mobility controller act as the DHCP and
NAT server for this self-contained VLAN. The guest role should be locked down so that guest users have
limited or preferably no access to internal resources and only limited access to Internet protocols.
 AP VLANs: Aruba strongly recommends that edge access VLANs should not be dedicated to APs except in
environments where 802.1X is a requirement on the wired edge. The APs should use the existing edge
VLANs as long as they have the ability to reach the mobility controller. Deploying the APs in the existing
VLANs allows for the full use of the Aruba rogue detection capabilities. If 802.1X is in use on the wired
edge, Aruba recommends placing APs in a VLAN that is routable only to the interface of the mobility
controller.
The other exception to this rule is for AMs. The AMs can be connected to a trunk port that contains all
VLANs that appear on any wired access port within range of the AM. This connection is used for the AM
to do wireless-to-wired correlation when it is tracking rogue APs. Alternatively, all access VLANs can be
trunked to the mobility controller and wired correlation can be performed at that point.
 Quarantine VLANs: Aruba also recommends against the use of a quarantine VLAN unless it is required by
security policy. Instead, Aruba recommends that the integrated firewall and user roles are used to lock
down users with a quarantine role. The locations and communications capabilities of the quarantined
device are limited more effectively with a quarantine role than with a shared VLAN.
 Default router: In most campus environments, the Aruba Mobility Controller is deployed as a Layer 2
device to provide mobile access and security policy, but not to act as the default gateway for the user
subnets. The default gateways typically already exist and are already set in DHCP scopes. To continue to
use these devices provides the least disruption to the existing network.
Aruba does recommend that the mobility controller act as default gateway and DHCP server for guest
VLANs in all deployments where the VLAN exists only on the mobility controller and for user VLANs in
remote access deployments. In these deployments, the mobility controller is the only networking device
with clear visibility into the user subnets, and as such should be deployed as the default gateway.

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Aruba Recommendations for Redundancy

Wireless networks are no longer convenience networks. They are now mission-critical components of the
network. As such, they need to be treated like any other mission-critical system. Aruba recommends
redundancy at all levels of the system to ensure a highly available network for users.

Table 5 Redundancy Recommendations

Controller Campus Branch Office Remote Access (DMZ) Data Center

Master Master redundancy N/A Master redundancy Master redundancy

Local Active-active redundancy, Active-active redundancy Active-active redundancy, Active-active redundancy,

each mobility controller where possible, N+1 each mobility controller each mobility controller
loaded at 40% of capacity, redundancy minimum loaded at 40% of capacity, loaded at 40% of capacity,
licensed to 80% of capacity licensed to 80% of capacity licensed to 80% of capacity

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Chapter 3: Understanding the Aruba Mobility Controller

The Aruba Mobility Controller is the heart of the Aruba dependent access point (AP) WLAN architecture. The
mobility controller is responsible for many of the operations that traditionally would be handled by an
autonomous AP, and it delivers additional functionality for control, security, operation, and troubleshooting.
The functionality that the mobility controller provides includes:
 Acting as a user-based stateful firewall
 Terminating user-encrypted sessions from wireless devices
 Performing Layer 2 switching and Layer 3 routing
 Providing clientless Layer 3 mobility
 Acting as an IPsec virtual private network (VPN) concentrator for site-to-site and client-based VPNs
 Providing certificate-based IPsec security to protect control channel information
 Terminating Internet-based remote APs (RAPs)
 Providing wired firewall services
 Performing user authentication with 802.1X and captive portal authentication, among others
 Providing guest access and captive portal services
 Provisioning services
 Providing advanced RF services with Adaptive Radio Management™ (ARM™) and spectrum analysis
 Providing location services and RF coverage “heat maps” of the deployment
 Performing rogue detection and containment
 Providing self-contained management by way of a master/local hierarchy with one controller pushing
configuration to other mobility controllers to reduce administrative overhead
 Delivering AP software updates automatically when the mobility controller is upgraded
This level of seamless, integrated functionality eliminates many of the challenges experienced with traditional
systems integration of these services. Network administrators need to learn only one interface, which reduces
deployment complexity and speeds problem resolution across a broad range of solutions.

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Operating Model
The Aruba system has a logical four-tier operating model: management, network services, aggregation, and
network access. Mobility controllers operate at the network services and aggregation layers.

Data center
Management AirWave

File
Master Master POS
Network active standby
services

PBX
Amigopod RADIUS

Control

Aggregation

Local Local
active active

Data

Network
access

Spectrum
MAS
monitor
Air
monitor
arun_0202

Figure 3 Logical four-tier operating model

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Management
AirWave® provides a single point of management for the WLAN, access switches, and VPN clients connected to
Aruba controllers. The core AirWave application is AirWave Management Platform™ (AMP™), which gathers
data from network elements, reports on historical trends, analyzes data for real-time alerts, detects rogue
access points, and creates a visualization of the RF network. AirWave Master Console™ provides a central
reporting, searching, and alerting interface when multiple AMP servers are deployed. AirWave Failover
provides redundancy for one or more AirWave servers in the case of a server failure.

Network Services
The network services layer provides a control plane for the Aruba system that spans the physical geography of
the wired network. This layer consists of master mobility controllers and Amigopod™ appliances. The control
plane does not directly interact with user traffic or APs. Instead, the control plane provides services such as
white list coordination, valid AP lists, control plane security (CPsec) certificates, wireless intrusion detection
and coordination, and RADIUS or AAA proxy. Amigopod provides advanced guest access services.

Aggregation
The aggregation layer is the interconnect point where the AP, AM, wired AP, and RAP traffic that is destined for
the enterprise network is aggregated. This layer provides a logical point for enforcement of roles and policies
on centralized traffic that enters or exits the enterprise LAN.

Network Access
The network access layer is comprised of APs, AMs, wired APs, RAPs, mobility access switches (MASs), and
physical controller ports that work together with the aggregation layer controllers to overlay the Aruba system.
When policy-based or bridge forwarding modes are used, firewall policies are applied at the AP. Bridge mode
traffic never reaches the controller, and split-tunnel traffic is forwarded only to the aggregation layer for
enterprise destinations and traffic not directly bridged.

Controller Model Overview

The mobility controllers are available as network appliances and chassis-based systems that scale to meet the
needs of the largest organizations. This section briefly introduces the mobility controller models. The Mobility
Controller Product Line Matrix contains the complete statistics for each model, and is available at
http://www.arubanetworks.com/vrd.

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Aruba 6000 Chassis and M3 Mobility Controller Blade

Figure 4 Aruba 6000 Chassis with four M3 Mobility Controller Blades

6000 Chassis with

Feature M3 Blade
four M3 Blades

Maximum Campus APs 2048 512

Maximum RAPs 4096 1024

Maximum Device Count 32,768 8,192

Concurrent IPsec Tunnels 16,384 4,096

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Aruba 3000 Series Mobility Controller

Figure 5 Aruba 3000 Series Mobility Controllers

Feature 3600 3400 3200XM

Maximum Campus APs 128 64 32

Maximum RAPs 512 256 128

Maximum Device Count 8,192 4,096 2,048

Concurrent IPsec Tunnels 4,096 4,096 2,048

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Aruba 600 Series Branch Office Controller

Figure 6 Aruba 600 Series Branch Office Controllers

Feature 651 650 620

Maximum Campus APs 17 16 8

Maximum RAPs 64 64 32

Maximum Device Count 512 512 256

Concurrent IPsec Tunnels 512 512 256

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Understanding the Mobility Controller Master/Local Model

All Aruba Mobility Controllers are capable of assuming two operating roles in the system: master or local. This
hierarchy allows organizations to build scalable WLAN networks with no additional management platforms as
long as the network is contained to a single master/local cluster. A typical master/local cluster consists of one
master mobility controller (or redundant pair) and one or more local mobility controllers.

Master Backup
master

Local Local

arun_0424
Figure 7 Master/Local Hierarchy

The master is the central point of coordination and configuration of the network. The master processes all
wireless security events and sends policy-based configuration to the locals. The locals manage the campus APs
(CAPs), air monitors (AMs), spectrum monitors (SMs), RAPs, VPN clients, MASs with tunneled ports, and devices
attached to the WLAN. APs connect directly to the local over an IP-based network, and in most deployments, all
traffic from devices is sent to the locals for processing.

Understanding the Master Mobility Controller

The role of the master is to provide a single point of policy configuration and coordination for the WLAN in
smaller deployments. The master can receive configuration and coordination information from the AirWave for
larger or more distributed deployments. In smaller, single-controller deployments, the master also can perform
all functions of the local. The communication channel between the master and locals uses IPsec. Aruba
recommends that APs or clients not be terminated on the master in large deployments. The master should be
allowed to perform the network coordination and control functions.

Master Master
Network active standby
services
arun_0202

Amigopod

Figure 8 Network services layer

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Masters are responsible for the following functions in the WLAN:

 Policy configuration: Configuration in the Aruba solution is split between policy and local configurations.
Local configuration relates to physical interfaces, IP networking, and VLANs, which are different for each
mobility controller. Policy configuration is centered on the operation of APs and users, including AP
settings such as the SSID name, encryption, regulatory domain, channel, power, and ARM settings. Policy
configuration extends beyond APs and also covers user authentication, firewall policy, mobility domains
(IP mobility), IPsec, and system management. The policy is pushed to all locals in the form of profiles,
and profiles combine to create the configuration for the dependent APs.
 AP white lists: Two types of white lists exist in the system, one for RAPs and one for CAPs that use CPsec.
These lists determine which APs can connect to the mobility controllers. Unauthorized devices are
prevented from connecting to the network.
 Wireless security coordination: Wireless intrusion prevention activities involve looking for rogue
(unauthorized) APs and monitoring for attacks on the WLAN infrastructure or clients. The master
processes all data collected by Aruba APs and AMs. Instructions to disable a rogue AP or blacklist a client
from the network are issued through the master.
 Valid AP list: All mobility controllers in the network must also know all legitimate APs that operate on
the WLAN. These APs must be added to the valid AP list. This list prevents valid APs from being falsely
flagged as rogue APs. This is important when APs that are attached to two different locals are close
enough to hear each other’s transmissions. The valid AP list helps ARM to differentiate between APs that
belong to the network and those that are neighbors.
Unlike traditional wireless intrusion detection system (WIDS) solutions, the master controller
automatically generates the valid AP list without network administrator intervention. All Aruba APs are
automatically learned and added to the list, but valid third-party APs must be added manually. If more
than one master/local cluster exists, AirWave should be deployed to coordinate APs between clusters.
 RF visualization: The Aruba RF visualization tools provide a real-time view of the network coverage. This
information is based on the AP channel and power settings and the data collected from AMs and APs
listening to transmissions during their scanning periods. This information provides a real-time picture of
the RF coverage as heard by the APs.
 Location: Locating users in the WLAN is more difficult with mobile clients and IP mobility. The IP address
of the client is no longer synonymous with location. The Aruba WLAN scans off of the configured
channel, so it is possible to hear clients operating on other channels. This information can then be used
to triangulate users and rogue devices to within a small area. This information is displayed on the master
and allows for devices to be located quickly. This speed is critically important for physical security and
advanced services such as E911 calling.
 Initial AP configuration: When an AP first boots up, it contacts its master to receive the configuration
generated by the master. The master compares the AP information and determines its group
assignment, and then redirects that AP to the proper local.
 Control plane security: When CPsec is enabled, the master generates the self-signed certificate and acts
as the certificate authority (CA) for the network. The master issues certificates to all locals in the

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network, which in turn certify APs. If more than one master exists in the network, the network
administrator assigns a single master as the trust anchor for that network. The trust anchor issues
certificates to the other master controllers in the network.
 Authentication and roles: User authentication methods and role assignments are created on the master
and then propagated to locals throughout the network. A database exists to authenticate users in small
deployments or for guest access credentials that can be leveraged by all the mobility controllers in the
network. Additionally, the master can proxy requests for the network to a RADIUS or LDAP server.

Understanding the Local Mobility Controller

The local mobility controller manages logically attached APs and handles user sessions on the network. The
locals process the majority of the traffic on the network. When the locals manage CAPs, the locals are typically
deployed either in the distribution layer or network data center, depending on the distribution of traffic in the
enterprise. In the case of RAPs, branch office controllers (BOCs), and Virtual Intranet Access™ (VIA™) agents,
the locals are typically located in the network DMZ. In some networks, the DMZ mobility controllers may be
stand-alone masters that also provide local functionality.

Aggregation

Local Local
active active

arun_0202
Figure 9 Aggregation layer

Locals are responsible for the following functions in the WLAN:

 AP, AM, and SM configuration, management, and software updates: All Aruba APs are dependent APs,
which means they do not, in most instances, store configuration settings in the way that a traditional
autonomous AP would. Instead, at boot time each AP downloads its current configuration from the local.
When changes are made in the system configuration, they are automatically pushed to all APs.
Whenever an AP boots, it will always have the current configuration, and changes are reflected
immediately throughout the network. When the software on the mobility controller is updated, the APs
automatically download a new image and upgrade themselves. This software check, like the
configuration download, is part of the AP boot process, and it insures that each AP has the current
operating image and configuration without user intervention.
 Device session termination: An Aruba network is focused on the client devices. In the system a single
user may have multiple devices, each with it’s own sessions and profile. Device sessions are any
information transmitted from a client device across the WLAN. Device sessions can include human users
on a wireless device, wireless IP cameras, medical equipment, and scanner guns. Every user in an Aruba
system is identified when they authenticate to the system (by WLAN, IPsec, or wired with captive
portal), and their login (and optionally device) information is used to place the device in the appropriate
role based on that login. The role of the device defines what that device, and ultimately the user, is

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ARUBA MOBILITY CONTROLLERS VALIDATED REFERENCE DESIGN

allowed to do on the network. This definition is enforced by an ICSA1 certified stateful firewall, and a
role-based policy is applied to every device.
 ARM assignments and load balancing: Aruba ARM controls aspects of AP and client performance. All
WLANs operate in unlicensed space, so the chance that something will interfere with transmissions is
very high. Aruba has developed a system to work around interference automatically and help clients
have a better operating experience. These features include automatically tuning the WLAN by
configuring AP power and channel settings, as well as scanning for better channels and avoiding
interference. ARM also handles AP load balancing and co-channel interference from other APs and
clients. Airtime fairness ensures that slower-speed clients do not bring down the throughput of higher-
speed clients. Using band steering, when the system detects a client that is capable of operating on the 5
GHz band (the majority of modern clients), the system automatically attempts to steer that client to the
cleaner band. More information on ARM can be found in Aruba 802.11n Networks VRD available at
http://www.arubanetworks.com/vrd.
 RFProtect™ security enforcement and blacklisting: While the master handles the processing of security
event information, the local directs the actions of the AMs for enforcement of wireless security policy.
Enforcement can take different shapes, including containing rogue APs by performing denial-of-service
(DoS) attacks wirelessly, ARP cache poisoning on the wire, shielding valid clients from connecting to
rogue APs, and blacklisting clients so that they are unable to attach to the WLAN.
 RFProtect spectrum analysis: When an AP is performing spectrum scanning, the visualizations of the RF
data are generated on the local. This data is pushed to the client’s web browser and can be saved for
later analysis.
 CPsec AP certification: When CPsec is enabled in the WLAN, the AP and local mobility controller
establish an IPsec tunnel between the two devices using certificates. The local is responsible for issuing
these certificates and adding APs to the white list. When the AP boots up and tries to contact the local,
the certificates are used to build an IPsec tunnel between the devices.
 Mobility: Supports Layer 2 (VLAN) mobility and Layer 3 (IP) mobility, which allows users to roam
seamlessly between APs on different mobility controllers without session interruption. This mobility is a
key component to support VoIP sessions, where sessions must be preserved.
 Quality of service (QoS): The locals support QoS on the wired and wireless side. This support includes
translating DiffServ and ToS bits set on packets into Wi-Fi Multimedia™ (WMM®) markings and back. The
Aruba Policy Enforcement Firewall™ (PEF™) also allows the administrator to mark packets with the
appropriate level of QoS, and to change markings on packets entering the system.

1. ICSA labs provides vendor neutral testing of products and certifies them in compliance with a set of common tests and criteria. ICSA is on
the web at http://www.icsalabs.com/

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Chapter 4: Controller Licensing

The ArubaOS™ base operating system contains many features and types of functionality that are needed for an
enterprise WLAN network. Aruba uses a licensing mechanism to enable additional features and to enable AP
capacity on controllers. By licensing functionality, organizations can deploy the network with the functionality
to meet their specific requirements in a flexible and cost effective manner.

License Descriptions
For complete descriptions of the features enabled by these licenses, visit the Aruba website at
http://www.arubanetworks.com/products/arubaos/.
 AP Capacity: AP capacity relates to how many APs, AMs, SMs, RAPs, and mesh points that serve clients
can connect to a particular mobility controller. For mesh APs, where wireless is used for wired traffic
backhaul, the mesh links that do not broadcast a client SSID are not counted against this license. If the
AP acts as a mesh node and an access point for devices, the AP counts against the AP capacity license.
When you plan for redundancy, the AP capacity must match the maximum number of APs that could
potentially terminate on the backup mobility controller.
 Policy Enforcement Firewall–Next Generation (PEF-NG): The Aruba PEF-NG module for ArubaOS
provides identity-based controls. The controls enforce application-layer security, prioritization, traffic
forwarding, and network performance policies for wired and wireless networks. Administrators can build
a unified, integrated system for network policy enforcement by leveraging the open APIs of PEF-NG.
External services such as content security appliances, network access control (NAC) policy engines,
performance monitors, and authentication/authorization servers also can be leveraged by redirecting
traffic and accepting authorization information from the external device. PEF-NG is licensed by AP count,
and the number of licensed APs must be equal to the AP capacity license of the mobility controller. To
enable PEF-NG on wired-only gateways, a single AP PEF-NG license is required.
 Policy Enforcement Firewall–VPN (PEFV): The PEFV license provides the same features and functionality
that PEF-NG does, but it is applied to users coming in over VPN connections as opposed to wireless
users. The user role and policy are enforced on the mobility controller and thus only affects centralized
traffic. This license is required for the Aruba VIA client. The PEFV license is purchased as a single license
that enables the functionality up to the full user capacity of the mobility controller.
 RFProtect: The Aruba RFProtect module protects the network against wireless threats to network
security by incorporating multiple scanning and containment features into the network infrastructure.
Integration of WLAN and security provides wireless network visibility and simplicity of operation for
network administrators, and thwarts malicious wireless attacks, impersonations, and unauthorized
intrusions. Clients and APs are already a part of the system, so no valid AP or user list must be manually
maintained because the network already knows which users and devices belong there. Additionally,
many of the traditional features and attacks that are reported by traditional WIDS vendors are

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unnecessary due to the RFProtect integration with the WLAN itself. RFProtect is licensed by AP count,
and the number of licensed APs must be equal to the AP capacity license of the mobility controller.
 Content Security Service (CSS): Aruba CSS provides cloud-based security for branch offices and
teleworkers. CSS seamlessly integrates with the RAP and BOC product families to provide high-
throughput, low-latency content security with centralized reporting and management. CSS leverages
data centers around the world and provides complete protection including advanced URL filtering, P2P
control, antivirus and antimalware, botnet detection, and data loss prevention. High-speed web logs in
CSS provide a flexible and powerful way to view broad trends and per-user drill-downs of Internet
activity. CSS licensing is based on three components: total user count, feature bundles, and contract
length (1 or 3 years). The CSS licenses are installed on the cloud-based service platform.
 xSec™ (XSC): xSec is a highly secure data link layer (Layer 2) protocol that provides a unified framework
for securing all wired and wireless connections using strong encryption and authentication. xSec
provides a Federal Information Processing Standard (FIPS)-compliant mechanism to provide identity-
based security to government agencies and commercial entities that need to transmit extremely
sensitive information over wireless networks. xSec provides greater security than other Layer 2
encryption technologies through the use of longer keys, FIPS-validated encryption algorithms (AES-CBC-
256 with HMAC-SHA1), and the encryption of Layer 2 header information that includes MAC addresses.
xSec was jointly developed by Aruba and Funk Software®, which is a division of Juniper Networks®. xSec
is licensed on a per-user basis.
 ArubaOS Advanced Cryptography (ACR): The ACR module brings Suite B cryptography to Aruba Mobility
Controllers, which creates a secure and affordable unified access network that enables mobility for
highly sensitive and classified networks. Approved by the US National Security Agency (NSA), Suite B is a
set of publicly available algorithms that serve as the cryptographic base for both unclassified information
and most classified information. The NSA has authorized the use of Suite B to facilitate the use of
commercial technology for mobility as well as sharing of sensitive and classified information among
disparate departments. ACR is licensed on a per-user basis.

Understanding the Functionality of PEF-NG and PEFV

Table 6 highlights the features that are enabled by each of the firewall licenses as they are installed, and how
they interact with one another.

Table 6 PEF-NG and PEFV Comparison Chart

PEF-NG PEFV Wireless Wired/Third-Party

VIA Client Controller Port ACLs
License License Users AP Users

Installed Not Installed Yes No Yes Yes

Installed Installed Yes Yes Yes Yes

Not Installed Installed No Yes No Yes

Not Installed Not Installed No No No Only MAC, EtherType, and

Extended ACLs are supported

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Licensing Requirements and Recommendations

Different license capacities are required for master and local mobility controllers. Each license type should be
reviewed to determine if the features and functionality meet the goals of the organization. With that
information it is possible to determine the required feature licensing levels.

Matching AP-Based Licenses

AP-based licenses should always have the same AP count when in use. These licenses are AP capacity, PEF-NG,
and RFProtect. Backup mobility controllers must have a license for each AP that the backup will terminate. The
licensing rule is:
AP Capacity = PEF-NG = RFProtect
For example, if a 64 AP capacity license was purchased and the organization wants to deploy PEF-NG and
RFProtect, those licenses should be purchased to match the 64 AP capacity. The final license count would be 64
AP capacity, 64 PEF-NG, and 64 RFProtect. There is one exception to this rule, and that is for the master. The
master does not require AP licenses if it is not terminating APs.

Licensing Requirements for Master Mobility Controllers

The masters must manage the functionality for all other platforms, so the master must have the same license
types as the locals. Licensing unlocks configuration capabilities on the system. However, the master will not
terminate APs or devices, so the master can be licensed at a much lower level than the locals, which service APs
and devices. Table 7 lists the recommended licensing levels for masters that do not terminate users.

Only licenses that enable required functionality should be purchased. For example,
xSec is primarily deployed only in government and military installations, and it is not
required unless it will be in use at the organization. Before purchasing any licenses,
NOTE check that the functionality enabled by the license will be used within the
organization.

Table 7 Minimum Licensing Levels for Master Controllers

License Capacity

AP Capacity 0

PEF-NG 1

PEFV 1

RFProtect 1

CSS N/A

xSec 1

Advanced Crypto 1

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Licensing Requirements for Local Mobility Controllers

Locals must be licensed according to the number of devices or users that consume licenses. Table 8 is a license
consumption table that describes how the different licenses are consumed on locals that terminate user
sessions and APs.
Locals should be licensed at the maximum expected capacity. In a failover scenario, the backup controller must
be licensed to accept all the APs that it could potentially host if a failure occurs, even if that is not the normal
operating level.
For example, a pair of Aruba 3600 Series Mobility Controllers are operating as locals. Each terminates 40% of
the AP capacity, but each acts as the backup for the APs on the other local. Each mobility controller must be
licensed to 80% of maximum capacity. If one local fails, the other must be able to add the additional APs from
the failed local.

Table 8 Licensing Levels for Local Controllers

License Capacity

AP Capacity Any AP (campus, mesh, or remote) that broadcasts an SSID, or any active AM or SM. Mesh APs that do not broadcast an
SSID (such as a point-to-point bridge) do not count against this limit.

PEF-NG Any active AP (campus, mesh, or remote) or any AM or SM. This license must be equal to the AP capacity of the network.

PEFV PEFV is licensed by box capacity, so licenses are not consumed by individual sessions. Instead, after the license is installed,
all sessions up to the box limit will have a firewall policy applied to them.

RFProtect Any active AP (campus, mesh, or remote) or any AM or SM. This license must be equal to the AP capacity of the network.
To enable spectrum analysis, RFProtect must be purchased.

CSS Users in the organization that have signed into the CSS service.

xSec User sessions using xSec.

Advanced Crypto User sessions using Advanced Crypto.

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Chapter 5: Mobility Controller Operation

Mobility controllers centralize many of the functions that would previously have been pushed to the edge of
the network. Understanding the available options will help the network administrator build an effective Aruba
WLAN.

User VLANs
The VLANs that support user traffic and that the client device uses to receive its IP addressing information are
not always that same as the VLAN that the AP is plugged in to. In many cases, the user VLAN has nothing to do
with the VLAN that the AP is connecting through. The user VLAN assignment varies depending on the
forwarding mode, so each forwarding mode is described here.

User VLANs in Tunnel and Decrypt-Tunnel Modes

In the tunnel and decrypt-tunnel forwarding modes, user traffic flows transparently across the network in a
GRE tunnel. In tunnel mode, device traffic is not converted to an Ethernet frame and placed in a VLAN until it
reaches the mobility controller. In decrypt-tunnel mode, the traffic is decrypted but is still tunneled using GRE.
The user VLAN does not exist at the AP that is providing access, so the VLAN the user is actually placed into
does not need to exist there either.
The wireless traffic is processed at the AP, but because it is sent over a GRE tunnel, the user does not need to
be in the same VLAN as the AP. The easiest way to think of this construct is that the user essentially is
connected directly to the mobility controller. IP addressing is based on a logical design for the user, as opposed
to the physical port that the AP is plugged in to, as is the case with bridge mode APs. Figure 10 shows an AP
attached to an edge switch with a VLAN that extends to the mobility controller.

Local
mobility
100 100
arun_0239

controller

Figure 10 AP plugged into a local switch, accessing the mobility controller

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In this case the VLANs that the users are assigned to do not exist at the AP. Those VLANs exist only on the
mobility controller itself. This configuration simplifies the edge of the network, because all user VLANs are not
required to reside at the edge switches and they need only be trunked to the mobility controller. Figure 11
shows the actual VLAN of the users, which exists only from the mobility controller through the switch to the
router.

Local 200
mobility
controller 200

arun_0240
Figure 11 User VLAN, logical connection

The advantage of this design is a simplification of the network and flexibility of terminating users. When the
organization needs additional user VLANs, these can be created only at the switch that connects to the mobility
controllers, and no change must be made to the APs or the network edge.

User VLANs in CAP Bridge Mode

When APs are used in bridge mode, the user VLAN and the AP VLAN are typically the same VLAN, because this
model operates only on a flat Layer 2 network. In this case, the AP is handling the traffic exclusively for the user
and bridging it locally instead of sending the traffic back to the mobility controller for processing.

AP2

VLAN 100 VLAN 100

VLAN
AP1 AP3
100
VLAN 100
arun_0241

VLAN 100
Client

Figure 12 Users and APs in a bridge mode deployment share the same VLAN

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User VLANs in RAP Bridge Mode

In RAP mode, the RAP can be configured to act as the local DHCP server for any clients that are attached to
bridge mode SSIDs or ports. In this case, a VLAN must be defined on the RAP and the controller, and an
associated DHCP pool must be configured. This configuration is pushed down to the RAP and is used by any
clients that associate to the RAP on a bridge mode connection. The DHCP scope is local to the RAP itself, so the
RAP must perform NAT translation on all traffic leaving the upstream interface just as a typical gateway router
would.

Remote IPsec/AES-CCM encrypted control channel

location Shared
Guest/Family use
SSID printer Enterprise HQ
(Bridge Mode-PSK) LAN PC

Websites
Locally
bridged Enterprise
data Firewall / SSID
NAT-T

RAP Internet or
(with firewall) WAN
Voice
Enterprise SSID
SSID

arun_0243
Voice SSID

Figure 13 User VLANs in RAP bridge mode

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User VLANs in Split-Tunnel Mode

Split-tunnel mode is similar in operation to the tunnel and decrypt-tunnel modes, except that the AP applies
firewall policy at the edge and makes routing decisions for the client. IP addressing is supplied from the mobility
controller centrally. The AP also exists in a local subnet, though this may not be defined as a VLAN.

IPsec/AES-CCM encrypted control channel

Remote Family Enterprise HQ

location PC
Shared use
printer
Family SSID
(Bridge Mode-PSK) Websites

RAP Enterprise
(with firewall) Firewall / SSID
NAT-T

Enterprise
Internet or
SSID
WAN
(Split Tunnel Voice
Mode-802.1X) SSID
Voice SSID

RNSG_124
(Full Tunnel
Mode-PSK) Enterprise

arun_0244
IP phone

Figure 14 User VLANs in split-tunnel mode

Guest VLANs
Dedicated guest VLANs are common in networks to limit guest access to other parts of the network and they
take two forms:
 VLANs to the DMZ: Limit guest access by using a management construct.
 VLANs just at the mobility controller: Limit guest access by using firewall policy.

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When the VLAN is run from the controller to the DMZ, users are placed in this VLAN and sent to the DMZ.
Routers in the network forward traffic only to the DMZ and do not allow the users to route to other VLANs. This
action protects the local infrastructure if the VLAN design is secure, but as shown in Figure 15 it does nothing to
stop users from interacting with one another on the same guest VLAN.

DMZ
VLAN 200

Internet

arun_0245
Chat or
file sharing

Figure 15 Guest VLANs without firewall enforcement

When the Aruba PEF is used, the guest VLAN typically exists only on the local. The local acts as the DHCP server,
and the firewall policy is used to limit user traffic. A typical policy allows the user to receive DHCP and DNS from
the local network. Figure 16 shows that the policy then prevents all other traffic destined to the local network
and allows only Internet access. Typically guest users in this scenario receive a private, nonroutable IP address,
and NAT is performed as their traffic leaves the controller on a public VLAN.

DMZ
VLAN 200

Internet
arun_0246

Figure 16 Guest VLAN with firewall blocking inter-user traffic

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These two delivery mechanisms are not a “one or the other” decision, and they can be combined. Aruba
recommends that role-based firewall policies be applied to guest users even when using a dedicated VLAN that
is routed to the DMZ. For more security, users may want to use GRE tunneling instead of a VLAN to force clients
to the DMZ controller as shown in Figure 17.

DMZ GRE tunnel

Internet

arun_0246b
Figure 17 Guest VLAN with firewall and GRE tunnel to the DMZ

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Dedicated AP VLANs
When wireless networks were first deployed dedicated AP VLANs were used to segregate the wireless traffic
from other wired traffic. This segregation was done to force wireless traffic through firewalls and IPsec
concentrators to secure wireless connections after WEP was broken. Figure 18 shows this historical view of the
reuse of remote networking technologies to protect WEP encrypted Wi-Fi links.

DMZ

IPsec
concentrator
Data center

Distribution
File
server

arun_0247
Wireless
client

Figure 18 Historical AP VLAN Model

This method leads to management overhead, not only to ensure that each AP is plugged into an “AP port” on
the switch, but also that the switch is configured correctly. The other downside to this approach is that AMs
become less effective, because they can no longer see user traffic that may be exiting a rogue AP on the wired
side of the network.

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The only recommended use for a separate AP VLAN is in networks where 802.1X is configured on the edge
switch to do link layer authentication of users. The AP does not support an 802.1X supplicant, so it is
recommended that the wired switch be configured to place “failed” devices in a special AP VLAN that only is
only routable to the mobility controller as shown in Figure 19.

Network
VLAN 100 VLAN 100

802.1X

Network
VLAN 300
VLAN
802.1X 300
fails

arun_0248
Figure 19 Users with 802.1X configured are able to pass, APs are placed in an AP only
VLAN and routed to the mobility controller

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Quarantine VLANs
Quarantine VLANs are common in networks where network access control (NAC) has been integrated. Devices
that have failed their health check are put into the quarantine VLAN until they can be brought in-line with
policy. The problem with this traditional method is that a set of infected stations in the same VLAN tends to
lead to more infections as seen in Figure 20. If the users are able to remediate, they must then be moved back
to the “production” VLAN and receive a new IP address.

DMZ

Internet

Some
attempted
200
traffic
Remediation
Server Distribution

200

Access

Viruses
Viruses

arun_0249

Figure 20 Quarantine VLAN does nothing to stop cross-device infection

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Instead, Aruba recommends that the PEF-NG firewall be used to put users into a quarantine role. This role
should allow stations to access only remediation resources, either locally or on the Internet. These resources
could include antivirus vendors, operating system vendors, and software vendors. All other traffic should be
denied, which removes the ability of the station to infect other users as seen in Figure 21. After the station is
remediated, it does not need to reboot or renew its IP address because the station does not switch VLANs. The
user simply is placed in the production role and allowed to use the network fully.

DMZ

Internet

Traffic

200
Remediation
server Distribution

200

Access

arun_0250

Figure 21 Using the firewall to limit the spread of viruses in the remediation role

VLAN Pools
Network administrators prefer to keep subnet sizes down to a Class C size network. This network has a subnet
mask of /24, which yields up to 253 user devices per subnet. This size is considered manageable and helps to
limit the broadcast domain size. In networks where this subdivision needs to be logical as opposed to physical,
VLANs are employed to limit broadcast domain size. The issue arises when enough users exist to exceed a
single subnet, which is a common occurrence because the WLAN has gone from a convenience network to a
part of the critical network infrastructure.
The traditional methodology for dividing up large groups of wireless users is to place a set of APs in a VLAN and
have all devices associated with those APs placed into that single VLAN as shown in Figure 22. This method

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works if the user count never goes above the subnet user count limit and if users have no need to roam outside
of the AP group. This method limits the size of a subnet, and it is typically deployed only in small networks with
a single subnet.

Mobility
controller

VLAN 10 VLAN 40

arun_0251
VLAN 20 VLAN 30 arun_048

Figure 22 VLANs spread across groups of APs

However, this method tends to fail when large groups of users need to meet in a single location like a lecture
hall, or an “all hands” meeting, or where roaming across APs is likely to occur. The individual subnets will have
their IP pools exhausted, leading to devices being unable to connect. This becomes even more problematic as
smartphones and tablets show up along side laptops and connect to the network.

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The Aruba VLAN Pooling feature allows a set of VLANs to be assigned to a designated set of virtual APs. These
VLANs can be configured as a noncontiguous set, a contiguous range, or a combination of the two as shown in
Figure 23. For example, the set could be VLAN numbers 10, 20, and 30. The set could also be VLAN numbers 2
through 5. These methods can be combined to provide a set such as 3, 5, and 7 through 10. This flexibility
allows you to assign users to VLANs that may already exist in the enterprise. VLAN pools are the method that
Aruba recommends for handling user VLANs any time two or more user VLANs are needed to handle the user
load from a single set of APs going to a single mobility controller.

Mobility
controller

arun_0252

VLANs 10, 20, 30, 40 arun_049

Figure 23 VLAN pools distribute users across VLANs

The system works by placing users in one of the VLANs in the pool. VLAN placement is determined using the
user MAC address and running it through a hash algorithm. The output of this algorithm places the user into
one of the VLANs in the pool and ensures that the user is always placed into the same pool during a roaming
event. As the user associates with the next AP, their address is hashed and they are placed into the same VLAN
on the new AP. The user can continue to use their existing IP address with no break in their user sessions. This
feature requires that the same VLAN pools be deployed on all controllers that will service these clients.

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Packet Sizing
Wherever possible the network should be configured to support jumbo frames to avoid fragmentation of the
packets. When this configuration is not possible due to lack of hardware support, the maximum MTU should be
configured on all devices. This setting is especially important for video transmissions, because the loss of key
video frames can cause the entire packet to be retransmitted. It is also important that transmitters are aware
of the frame size limitations. For instance, video servers should be configured to use the maximum MTU of the
network to limit their packet size to the network-supported maximum and avoid fragmentation.

Default Gateways and Routes

Users terminate on the Aruba Mobility Controller, so there can be some debate about where the default
gateway should exist and how routing table updates should occur. This section describes the options for
deploying the mobility controller as the default Layer 3 gateway as opposed to a Layer 2 device. Also discussed
is how user subnets should be routed if the controller is selected as the gateway.

Layer 2 Deployments
In a Layer 2 deployment, the mobility controller is a “bump in the line” for user traffic. Wireless sessions are
inspected by the firewall and forwarded to the appropriate VLAN, but the mobility controller is not the default
gateway as shown in Figure 24. This deployment model is typically used in campus networks where an existing
Layer 3 switch is already functioning as the default gateway and makes routing decisions for the network. This
deployment model is recommended where multicast routing will occur.

Router Default gateway

10.1.100.1 10.1.100.1
VLANs 100, 101,
102, 103, 200

arun_0253
Default gateway

Figure 24 Mobility controller in a Layer 2 deployment

Layer 3 Deployments
The other alternative is a Layer 3 deployment where the mobility controller is the default gateway for the
subnet. This deployment is common for remote networking, where the users receive their IP addressing from
the mobility controller, and for site-to-site VPN applications to the branch office as seen in Figure 25.

Controller
10.1.100.1 Default gateway
10.1.100.1
arun_0254

Default gateway

Figure 25 Mobility controller as the default gateway

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When a RAP is deployed, all addressing is delivered from the mobility controller to the client machines.
Machines on the same site may receive different addresses from different pools, which would make routing
difficult for a traditional routed network to manage. The mobility controller is the one vending the addressing,
so it is logical for it to also act as the default gateway for those subnets.
The mobility controller can also terminate VPN sessions, including site-to-site VPNs from other mobility
controllers in branch office deployments as shown in Figure 26. In these cases, the local branch typically has a
DHCP server local to the site. The mobility controller that establishes the VPN connection is the default router
for that site. The mobility controller that acts as the VPN head end will be the gateway for the rest of the
network to the branch office.

Data center Branch office

Core
router

Internet
OSPF

arun_0255
VPN VPN tunnel
tunnel

Figure 26 Mobility controller as the default gateway for branch offices

The final case where the controller is typically the Layer 3 device is when it exists as the default router for a
nonroutable guest network as shown in Figure 27. When a guest network is deployed in private IP space and is
not routable from the general network, the mobility controller is normally configured to act as both the DHCP
server and NAT device for the guests.

10.1.100.1
Internet
Controller Guest laptop
192.168.0.1 Guest 192.168.0.2
SSID

Layer 3 gateway
arun_0256

DHCP server
NAT device Services

Figure 27 Mobility controller providing guest services as the Layer 3 gateway

Static Routes and OSPF

When the controller is deployed as the default gateway for a particular subnet, routers in the network need to
know how to reach that gateway. The two methods for handling these advertisements are static routes and
dynamic routing protocols. Network managers prefer to avoid static routes where possible, because any
change to the network topology requires an update to the static routing table. When dynamic routing protocols
are used, no manual updates must be made to routing tables.
The Aruba mobility controller supports running the dynamic routing protocol called Open Shortest Path First
(OSPF) as shown in Figure 28. The implementation allows the mobility controller to operate in either stub or

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totally stub mode. This capability allows the mobility controller to advertise its routes into the network without
the overhead of maintaining the full routing table.

OSPF routing
domain

OSPF OSPF

arun_0257
Figure 28 OSPF running between routers and the mobility controller

Logical Design Recommendations

Due to the flexible nature of the Aruba deployment models, logical design recommendations depend on the
type of deployment, either campus or remote (see Table 9).
Table 9 Logical Design Recommendations for Campus and Remote

Service Campus Remote

User VLANs Use VLAN pools to control subnet size. Use VLAN pools to control subnet size.

Guest VLANs Not needed except on the controller. Use NAT and PEF- Not needed except on the controller. Use NAT and PEF-
NG to control access. NG to control access.

AP VLANs Do not use dedicated AP VLANs. Do not use dedicated AP VLANs.

Quarantine VLANs Not needed. Use PEF-NG to control access. Not needed. Use PEF-NG to control access.

Jumbo Frames Enable jumbo frames if possible, or the largest frame N/A
size available. Make sure servers are configured to use
the maximum size possible frame to avoid
fragmentation.

Default Gateway Not for user VLANs. The controller should be the default gateway for all
The controller should be the default gateway for guest user subnets.
VLANs.

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Campus Logical Design Recommendations

 User VLANs: If more than one user VLAN is required, Aruba recommends that VLAN pools be used to
distribute users more evenly across the pools. By using multiple VLANs in a VLAN pool, the size of
broadcast domains are reduced and the configuration is simplified for the network manager. Aruba
recommends the use of class C (/24) subnets, and the subnets across all VLANs in a pool should be the
same size.
 Guest VLANs: Though guest VLANs are common in many deployments for historical reasons, guest
VLANs that cross the internal network to the DMZ are not needed in the Aruba system. Aruba
recommends that organizations consider deploying guests on a nonroutable network with a VLAN that
exists only on the Aruba Mobility Controller. Consider having the mobility controller act as the DHCP and
NAT server for this self-contained VLAN. The guest role should be locked down so that guest users have
limited or preferably no access to internal resources and only limited access to Internet protocols.
 AP VLANs: Aruba strongly recommends that edge access VLANs should not be dedicated to APs except in
environments where 802.1X is a requirement on the wired edge. The APs should use the existing edge
VLANs as long as they have the ability to reach the mobility controller. Deploying the APs in the existing
VLANs allows for the full use of the Aruba rogue detection capabilities. If 802.1X is in use on the wired
edge, Aruba recommends placing APs in a VLAN that is routable only to the interface of the mobility
controller.
The other exception to this rule is for AMs. The AMs can be connected to a trunk port that contains all
VLANs that appear on any wired access port within range of the AM. This connection is used for the AM
to do wireless-to-wired correlation when it is tracking rogue APs. Alternatively, all access VLANs can be
trunked to the mobility controller and wired correlation can be performed at that point.
 Quarantine VLANs: Aruba also recommends against the use of a quarantine VLAN unless it is required by
security policy. Instead, Aruba recommends that the integrated firewall and user roles are used to lock
down users with a quarantine role. The locations and communications capabilities of the quarantined
device are limited more effectively with a quarantine role than with a shared VLAN.
 Default router: In most campus environments, the Aruba Mobility Controller is deployed as a Layer 2
device to provide mobile access and security policy, but not to act as the default gateway for the user
subnets. The default gateways typically already exist and are already set in DHCP scopes. To continue to
use these devices provides the least disruption to the existing network.
Aruba does recommend that the mobility controller act as default gateway and DHCP server for guest
VLANs in all deployments where the VLAN exists only on the mobility controller and for user VLANs in
remote access deployments. In these deployments, the mobility controller is the only networking device
with clear visibility into the user subnets, and as such should be deployed as the default gateway.

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Chapter 6: Redundancy Models

As the WLAN moves from a convenience network to a mission-critical application, the need for availability and
redundancy also increases. Aruba provides several redundancy models for local and masters. Each of these
options, including the choice to forgo redundancy, must be understood so that the correct choice can be made
for each deployment model.
Redundancy is always a tradeoff between the cost of building a redundant network and the risk of the network
being unavailable if an outage occurs. In some cases, multiple types of redundancy are possible, and it is up to
the organization to gauge its tolerance for risk given the pros and cons of each redundancy model. The scale of
redundancy has different levels, with cost and resiliency increasing as you move up the scale as seen in Figure
29:
 Having a completely redundant network
 Adding redundancy for aggregation level mobility controllers
 Adding redundancy between a set of mobility controllers
 Having no redundancy at all

Master Standby
Master Local 1 Local n

Local 2
Fully Redundant

Local 1 Local n
Master

Local 2
Redundant Aggregation

Local
Master

Hot Standby

Master

Local
arun_0275

No Redundancy

Figure 29 Scale of redundancy for mobility controllers

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At each level, as the network moves up the scale, the cost and complexity increases. At the same time, the
chance of the network being unusable due to a network outage decreases. The following sections discuss
redundancy at each level and what the consequences are of running a network without redundancy.

Master Redundancy
The master mobility controller is the center of the control plane. The master controller handles initial AP boot
up in Layer 3 deployments, policy configuration and push to the local mobility controllers, local database
access, and services such as security coordination and location. Additionally, if CPsec is enabled on the
network, the master is responsible for certificate generation.
To achieve high availability of the master mobility controller, use the master redundancy method (see Figure
30. In this scenario, two controllers are used at the management layer: one controller is configured as an active
master and one is configured as a standby master. The two masters operate in a hot standby redundancy
model. One master is the active primary, and the second is a standby that receives updates from the master
about the state of the network.

Master Master
Periodic Database
active Dynchronization standby

RNSG_043
VRRP
Keepalives
arun_0262

Figure 30 Master redundancy using VRRP and database synchronization

The two masters synchronize databases and run a VRRP instance between them. The virtual IP (VIP) address
that is configured in the VRRP instance is also used to communicate with the current primary master. This
address is given to the local mobility controllers, MASs, and APs that attempt to discover a mobility controller.
The VIP is also used for network administration.

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When the primary master becomes unreachable for the timeout period, the backup master promotes itself to
be the primary master and uses the VRRP IP address (see Figure 31). All traffic from locals and APs to the
master automatically switches to the new primary.

Primary Backup
master master

arun_0263
Local
controller

Figure 31 Master redundancy failure scenario for the local mobility controller

Aruba does not recommend enabling preemption on the master redundancy model. If preemption is disabled
and a failover occurs, the new primary remains the primary even when the original master comes back online.
The new primary does not revert to a backup unless an administrator forces it to. Disabling preemption
prevents the master from “flapping” between two controllers and it allows the administrator to investigate the
cause of the outage. When the original master has been recovered and is in a steady state, it is possible to fall
back to that primary master.

Local Redundancy
Three types of local redundancy are available. Each type of local redundancy is appropriate in a particular
scenario, and sometimes they operate together.

VRRP vs. LMS / BLMS Redundancy

In each redundancy method, the goal is to provide the AP with a location where it can establish connectivity in
the event of a mobility controller failure. The two primary methods for doing this are the virtual router
redundancy protocol (VRRP) and the local management switch and backup local management switch (LMS /
BLMS). These methods can be combined to provide both local and data center redundancy (see Table 10).
Table 10 VRRP and LMS / BLMS Feature Comparison

Feature VRRP LMS / BLMS

Layer 2 or Layer 3 Operation Operates at Layer 2 Operates at Layer 3

AP Reconnection The APs radios rebootstrap on failover. The AP reboots after the heartbeats time and
attempts to reestablish a connection to the primary
before failing to the backup.

VRRP tends to be faster than LMS redundancy, but it only works at Layer 2. Aruba recommends running VRRP
wherever possible, and reserving LMS redundancy where Layer 2 adjacency is not available, such as between
datacenters.

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Active-Active (1:1)
In the Aruba active-active redundancy model, two locals share a set of APs, divide the load, and act as a backup
for the other mobility controller. Active-active is Aruba’s recommended method of deploying redundant locals.
When two controllers operate together, they must run two instances of VRRP and each controller acts as the
primary for one instance and backup for the other as shown in Figure 32.

Keepalives
Local Local

Active VIP Active VIP

Standby VIP Standby VIP

arun_044

arun_0264
Air monitor

Figure 32 Active-active redundancy, both mobility controllers reachable

Using this model, two local controllers terminate APs on two separate VRRP VIP addresses. Each Aruba Mobility
Controller is the active local controller for one VIP address and the standby local controller for the other VIP.
The controllers each terminate half of the APs in this redundancy group. The APs are configured in two
different AP groups, each with a different VIP as the local management switch (LMS) IP address for that AP
group.

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When one active local controller becomes unreachable, as in Figure 33 APs connected to the unreachable
controller fail over to the standby local. That controller now terminates all of the APs in the redundancy group.
Therefore each controller must have sufficient processing power and licenses to accommodate all of the APs
served by the entire cluster.

Local Local

Active VIP Unreachable

Active VIP

arun_045

arun_0265
Air monitor

Figure 33 Active-active redundancy, mobility controller unreachable

In this model, preemption should be disabled so that APs are not to forced to fail back to the original primary
when it comes back online. APs will not fail back, so this model requires that the mobility controller be sized
appropriately to carry the entire planned failover AP capacity for an extended period of time.

When determining the AP load for active-active, some thought should be given (from
a capacity standpoint) to what will happen to the backup controller when the APs fail
over. If each mobility controller is at 50% of total capacity, when a failure occurs, the
mobility controller that the APs fail over to will now be at 100% capacity. As with any
system component, it is never a good idea to run the system at maximum capacity
and leave no room for future growth. Aruba recommends that each mobility
NOTE controller be planned to run at 40% capacity, so that when a failover occurs, the
surviving mobility controller will only be at an 80% load. This load gives the mobility
controller the room to operate under the failover conditions for a longer period of
time. An 80% load also reduces the time for APs to fail over from the primary mobility
controller to the backup mobility controller.

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Active-Standby (1+1)
The active-standby model also has two controllers, but in this case, one controller sits idle while the primary
controller supports the full load of APs and users (see Figure 34).

Local Local

Active VIP Backup VIP

arun_0266
Air monitor

Figure 34 Active-standby redundancy, primary mobility controller is reachable

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When a failure occurs in the active-standby model, all of the APs and users must fail over to the backup
controller. This model has a larger failure domain and will have some increased latency as the full load of APs
fails over to the backup controller and users reauthenticate as shown in Figure 35. This form of redundancy
uses the LMS and backup LMS configuration for the AP. Alternatively, a single VRRP instance could be run
between the two controllers, and all APs for the pair would terminate against this VRRP IP address.

Local Local

Backup VIP Active VIP

arun_045

arun_0267
Air monitor

Figure 35 Active-standby controller, primary mobility controller is unreachable

The active-standby model is primarily used when the two mobility controllers are separated by a Layer 3
boundary, which makes it impossible to run VRRP, which operates at Layer 2, between the two mobility
controllers. Mobility controllers are typically separated by a Layer 3 boundary when they are deployed in
separate data centers.
As with active-active, when the active local becomes unreachable, all of the APs that are connected to the
unreachable controller fail over to the standby local. That controller carries the full AP load of both mobility
controllers for the duration of the outage. Therefore each controller must have sufficient processing power and
licenses to accommodate all of the APs served by the entire cluster.

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Many-to-One (N+1)
The many-to-one model is typically used in remote networks where branch offices have local mobility
controllers but redundancy on site is not feasible. These are typically smaller controllers with limited numbers
of APs, and a much larger controller id deployed as the +1 in the datacenter as seen in Figure 36. It is possible to
use N+1 on the campus as well, but here consideration should be given to the ratio and likelihood that sections
of the campus might become unreachable, which would cause a multiple controller failover. This model
requires that a secure connection is established between the sites that is independent of the mobility
controllers, and that the connection should have high bandwidth and low latency.

Data center
Backup
mobility
controller

Private WAN
or site-to-site VPN

N+1 redundancy N+1 redundancy N+1 redundancy

Local Local Local

arun_0268
Figure 36 N+1 redundancy, local active

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When the local at the remote site fails, the APs fails back to the backup LMS configured for that purpose, just as
in the active-standby scenario (see Figure 37).

Data center
Backup
mobility
controller

Private WAN
or site-to-site VPN

N+1 redundancy N+1 redundancy N+1 redundancy

Local Local
Local

arun_0269
Figure 37 N+1 redundancy, local failed, AP connected across the WAN

The difference in the N+1 scenario is that this failure is typically across a WAN link, and the backup controller
should be large enough to handle multiple site failures at the same time. Though a typical small site might have
a handful of APs on a smaller mobility controller, the central site must have a much larger mobility controller
with increased licensing to handle the expected number of failures of locals. In typical designs, only a single
failure is anticipated, but some organizations require more resiliency against failure of multiple sites. Common
cases include retail stores, where more than a single store may have an outage at any one time due to the
sheer number of sites and the fact that the controller may be in user-accessible space.
Aruba strongly recommends that preemption be enabled in this scenario. Due to the limited capacity of the
redundant mobility controller and the possible delay introduced by failing over to a remote site, it is
recommended that APs be moved back to their original mobility controller as soon as service is restored.
Some consideration should be given to the number of nodes to backup ratio. If the backup mobility controller is
the same model and scale as all of the locals that it is backing up, on a single local can become unreachable in
the network and have the network operate properly. If a second local became unreachable, all APs that exceed
the capacity of the backup mobility controller will be listed as unlicensed and will not operate. It is
recommended that, where possible, the backup have the ability to terminate multiple locals in the event that
multiple mobility controllers go off line.

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Comparison of Local Redundancy Models

Table 11 summarizes the pros and cons of each redundancy model, which allows the network manager to make
the proper redundancy decision for their network.

Table 11 Comparison of Redundancy Models

Redundancy Type Pro Con

Active-Active (1:1)  Smaller failure domain, because fewer APs must fail  More expensive than N+1, because all mobility
over in the event of an outage controllers must be licensed to handle the full
 Outage duration is smaller, because fewer APs will complement of APs in the failure domain. Aruba
take less time to recover, typically about half as recommends that this load be planned to 80% of
long as failing over a fully loaded mobility controller each mobility controller’s maximum capacity
 All mobility controllers in use at all times  Twice as many mobility controllers are required vs.
 Reduced load on each mobility controller no redundancy

Active-Standby (1:1)  If APs fail to the backup controller, essentially  Has the same cost structure as the active-active
nothing has changed in the network except where redundancy model, with two sets of mobility
the APs and users are hosted controllers and two sets of licenses
 Larger failure domain, all APs must fail to the
backup mobility controller, typically takes twice as
long as active-active
 Outage duration will be longer, because more APs
must be recovered

Many-to-One (N+1)  Cost-optimized model, fewer redundant mobility  Multiple failures can overwhelm the redundant
controllers are required, and need only be licensed mobility controller, which causes a network down
and scaled to handle the maximum number of scenario
failed mobility controllers  Preemption must be enabled to clear APs back to
 Typically only one redundant mobility controller is the primary mobility controller as soon as it is
deployed recovered, which results in a second unplanned
outage

Aruba recommends using active-active redundancy wherever possible. Active-active provides the fastest
recovery time in the event of a network outage with the least disruption to the end user. Aruba also
recommends in all models that mobility controllers not be loaded past the 80% mark. This load level helps
increase the stability of the network during prolonged outages and allow for future growth of the network.

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Data Center Redundancy

The data center of an organization may experience an outage where all local mobility controllers at a particular
site are offline but the network continues to operate. The APs can fail over to a redundant set of mobility
controllers in another location as seen in Figure 38. The redundant controllers can be either in the same data
center but connected by discrete power and data connections, or in a remote data center that is reachable by a
private WAN or IPsec link.

LMS A and B Backup LMS C and D

Primary A Primary B Primary C Primary D

Backup B Backup A Backup D Backup C

Controller Controller Controller Controller

A B C D

arun_0271
LMS A LMS B
Backup LMS C Backup LMS D

Figure 38 Active-active plus LMS and standby backup LMS

When the datacenter is at a remote site, consider the link between sites. The primary concerns are latency,
overall bandwidth, and security. Latency will affect authentication, such as 802.1X, and voice calling. Overall
bandwidth needs to consider AP control traffic and user traffic. Finally, the connection should be secure
between the sites, especially if decrypt tunnel is in use.

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Data center redundancy consists of two to four total controllers, and up to four instances of VRRP. The APs can
be set up either to split between two of the mobility controllers (active-active) with a pair in hot standby, or
spread evenly across all four mobility controllers. In this model, the APs are set up so that they operate on the
VIP of their primary pair of mobility controllers (Figure 39), and their backup is one of the two VIPs on the
second pair of mobility controllers (Figure 40).

LMS A and B Backup LMS C and D

Primary B Primary B Primary C Primary D

Backup A Backup A Backup D Backup C

Controller A Controller Controller Controller

(unreachable) B C D

arun_0272
LMS A LMS B
Backup LMS C Backup LMS D

Figure 39 Failure of single primary mobility controllers in active-active with LMS and backup LMS

LMS A and B Backup LMS C and D

Primary A Primary B Primary C Primary D

Backup B Backup A Backup D Backup C

Controller A Controller B Controller Controller

(unreachable) (unreachable) C D
arun_0282

LMS A LMS B
Backup LMS C Backup LMS D

Figure 40 Failure of primary the primary data center in active-active with LMS and backup LMS

In a failure scenario, the failure of one mobility controller in a pair results in typical active-active failover. If the
second mobility controller in the pair fails, the APs fail over to their backup pair of controllers and split between
the two VIP instances. In either deployment model, all four mobility controllers must be licensed and capable of
supporting the full AP load.

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Figure 41 shows scenario 1:

1. 412 APs were split across two active M3 mobility controllers (206 APs each), with each group active on
one of the two VRRP instances in the first pair of locals and the second pair standing by to receive APs.
2. When the local A fails, the APs move to the active backup local B. This change results in 412 APs on the
backup local B, and 0 APs on each local (C and D) in the second cluster.
3. When local B fails, the 412 APs from the failed cluster distribute themselves evenly across the two locals
C and D that are still active in the second cluster. This change results in 206 APs on each local.
4. If local C fails, all 412 APs become active on the remaining local D.
5. As a result, each mobility controller must be licensed to support all 412 APs if three of the other mobility
controllers become unreachable.

LMS A and B Backup LMS C and D LMS A and B Backup LMS C and D

Primary A Primary B Primary C Primary D Primary B Primary B Primary C Primary D

Backup B Backup A Backup D Backup C Backup A Backup A Backup D Backup C

Controller Controller Controller Controller Controller A Controller Controller Controller

A B C D (unreachable) B C D

LMS A LMS B LMS A LMS B

Backup LMS C Backup LMS D Backup LMS C Backup LMS D

Primary A Primary B Primary C Primary D Primary A Primary B Primary C Primary D

Backup B Backup A Backup D Backup C Backup B Backup A Backup D Backup C

Controller A Controller B Controller Controller Controller A Controller B Controller C Controller

(unreachable) (unreachable) C D (unreachable) (unreachable) (unreachable) D

arun_0273
LMS A LMS B LMS A LMS B
Backup LMS C Backup LMS D Backup LMS C Backup LMS D

Figure 41 Failure series, active-active with LMS and standby backup LMS

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Figure 42 shows scenario 2:

1. 412 APs were split across four active M3 mobility controllers (103 APs each), and each group was active
on one VRRP.
2. When local A fails, the APs move to the active backup local B. This change results in 206 APs on the
backup local B, and 103 APs on each local (C and D) in the second cluster.
3. When the local B fails, the 206 APs from the failed cluster distribute themselves evenly across the locals
C and D that are still active in the second cluster. This change results in 206 APs on each mobility
controller.
4. If local C fails, all 412 APs become active on the remaining local D.
5. As a result, each mobility controller must be licensed to support all 412 APs if three of the other mobility
controllers become unreachable.

Primary A Primary B Primary C Primary D Primary A Primary B Primary C Primary D

Backup B Backup A Backup D Backup C Backup B Backup A Backup D Backup C

Controller Controller Controller Controller Controller A Controller Controller Controller

A B C D (unreachable) B C D

LMS A LMS B LMS C LMS D LMS A LMS B LMS C LMS D

Backup LMS C Backup LMS D Backup LMS A Backup LMS B Backup LMS C Backup LMS D Backup LMS A Backup LMS B

Primary A Primary B Primary C Primary D Primary A Primary B Primary C Primary D

Backup B Backup A Backup D Backup C Backup B Backup A Backup D Backup C

Controller A Controller B Controller Controller Controller A Controller B Controller C Controller

(unreachable) (unreachable) C D (unreachable) (unreachable) (unreachable) D

arun_0274
LMS A LMS B LMS C LMS D LMS A LMS B LMS C LMS D
Backup LMS C Backup LMS D Backup LMS A Backup LMS B Backup LMS C Backup LMS D Backup LMS A Backup LMS B

Figure 42 Failure series, active-active with LMS and backup LMS also in use

No Redundancy
In early WLAN deployments, redundancy was often viewed as a luxury, because the network was not deemed
to be mission critical. Not having redundancy is still considered acceptable to some organizations, though it is
not recommended by Aruba. This section describes what is lost when a component of the system fails without
redundancy enabled.

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Master – No Redundancy
If the master fails without a backup, the following services stop working:
 AP boot: During the AP boot cycle, the AP must discover and connect to a provisioning mobility
controller. In almost all deployments this is the master mobility controller, because that mobility
controller typically is not serving APs and is able to be a single source for AP provisioning. It is also far
easier to configure either DNS lookup or a single DHCP option to find a single mobility controller than to
manage multiple lookups or scopes. It is also possible to use Layer 2 discovery mechanisms to find a local
mobility controller, but this is not realistic in larger deployments. If the master is unreachable, in certain
cases the APs may not be able to reboot until the master is restored or their boot process is modified:
 In situations where DHCP option 43 is used, the APs are unable to boot until a new master is in place
or the DHCP scope option is modified to point at either a new master or to a local.
 If DNS is used to locate the master, the APs are down unless a second IP is also returned in the DNS
response that points to a local. Note that this configuration results in a protracted outage, and the
local must have AP capacity to bring up and then redirect the APs as they fail to the backup DNS
response. This outage is longer in duration, with each AP taking approximately 4-5 minutes to fail to
the backup. Depending on the AP capacity on the backup, several attempts may be needed before
the AP is able to connect and be properly redirected.
 APs that rely on Aruba Discovery Protocol (ADP) continue to operate as long as a local is capable of
answering their ADP request. These APs require Layer 2 connectivity to the local for ADP to function.
 In all cases, APs that are currently operating continue to do so in the event that the master becomes
unreachable until they are rebooted or power cycled.
 Local policy configuration: Configuration, done either on the master or AirWave, requires that the
master is operational to push configurations to the locals. If the master is not available, changes to the
network policy configuration are not possible unless each mobility controller is modified manually,
though local configuration at the IP level is possible.
 Local database access is lost: If the master becomes unreachable, guest access using the local database,
as well as when roaming between locals when machine authentication is enabled, is lost.
 Monitoring, heat maps, and location: If AirWave is not present in the network, centralized network
monitoring, heat map generation, and location services all are down.
 Valid AP table: When the master is down, the valid AP table is no longer available for updates. The locals
continue to function with cached data until that ages out. After that time, other APs in the network are
seen as “unknown” instead of valid, interfering, or rogue. When this occurs, Adaptive Radio
Management (ARM) increases power to the edge APs on both sides in an attempt to increase coverage
and work around the now unknown AP. At AP border areas, overlapping channels and power lead to
increased interference.
 RFProtect coordination: When the master is down, RFProtect security loses its coordination capabilities
between locals. Any new APs that show up are classified as “unknown,” which prevents automatic
containment from functioning. Existing data remains until it ages out, and then all of the APs begin to be
reclassified as “unknown.” If protection of valid stations is enabled, clients are prevented from joining

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any AP that is not valid, which after some time will be all APs that that mobility controller can see that
are not directly attached.
 AP white lists: The two varieties of white lists are the CAP and RAP white lists. For the CAP white list, all
mobility controllers share a copy of the white list, but without the master, they lose the capability to
synchronize the lists. The RAP white list must be manually exported to the local to ensure that
operations continue, but no additional APs can be authorized while the master is unreachable.
 CPsec: Failure to have a backup for CPsec results in the same failures as a master mobility controller,
with the additional problem. If the master physically must be replaced, as soon as it is brought online,
the entire network goes back through the recertification list. In addition, the AP white list must be
rebuilt.

Local – No Redundancy
If a local becomes unreachable and has no backups configured for the APs, all APs assigned to that mobility
controller go down and no users can connect. Any AMs associated to the controller are also down, which
eliminates the capability to scan for threats and contain rogue devices. This situation continues until the APs
are reprovisioned and assigned to another mobility controller or the original or replacement local becomes
reachable again.

Data Center – No Redundancy

Commonly, data center redundancy is deployed only by organizations with extremely high availability
requirements and the ability to have the APs connect through a separate set of infrastructure to the second set
of controllers. Each organization must make a decision about the acceptable level of risk vs. cost around this
higher level of redundancy.

Aruba Recommendations for Redundancy

Wireless networks are no longer convenience networks. They are now mission-critical components of the
network. As such, they need to be treated like any other mission-critical system. Aruba recommends
redundancy at all levels of the system to ensure a highly available network for users.

Table 12 Redundancy Recommendations

Controller Campus Branch Office Remote Access (DMZ) Data Center

Master Master redundancy N/A Master redundancy Master redundancy

Local Active-active redundancy, Active-active redundancy Active-active redundancy, Active-active redundancy,

each mobility controller where possible, N+1 each mobility controller each mobility controller
loaded at 40% of capacity, redundancy minimum loaded at 40% of capacity, loaded at 40% of capacity,
licensed to 80% of capacity licensed to 80% of capacity licensed to 80% of capacity

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Chapter 7: Selecting the Proper Mobility Controller

The selection of the proper mobility controller depends greatly on the application and usage model for the
network. This chapter examines the network usage considerations that must be considered, controller scaling,
and selection criteria.

Information Gathering
Selecting the proper mobility controller for the deployment depends on a number of factors, including
forwarding mode, usage model, and AP count. Consider these factors to select the proper mobility controller
for the application.
 AP counts: The most common selection criteria for many organizations, the number of APs, often
dictates a minimum controller scale. To determine the required AP count, a planning tool such as the
Aruba VisualRF™ Plan or a traditional site survey determines the number of CAPs, AMs, and SMs
necessary to provide adequate coverage. For remote access solutions, use the number of RAPs and/or
the number of VIA agent or VPN users. Mixed environments require additional planning to ensure that
the combined CAP and RAP counts do not exceed the maximum supported limits on the mobility
controller.
 MAS parameters: Consider two MAS parameters. The first is the number of switch devices. This is a 1:4
ratio, with each MAS equaling the supported capacity of four APs. The second parameter is the number
of tunneled switch ports, with each port counting as one tunnel. This number counts against the
maximum tunnel limits for the platform. VIA users: If the VIA agent will be deployed, the number of
users must be known so that the deployment can be scaled appropriately. Additionally, the decision to
make SSL fallback available for the VIA agents has an impact on the system and must be considered
when selecting the appropriate mobility controller model and quantity.
 Device count: Each platform has a maximum user count that limits the maximum devices that can
associate with each controller. Look at the number of users that will use the WLAN at each site, and
determine how many devices each user will have on average. Aruba recommends that each user count
for two devices in general (laptop plus smartphone or tablet). Some organizations will have higher user
to device ratios. Include employees, guests, contractors, and autonomous systems such as phones,
printers, and building automation. Data throughput: As with any networking device, each mobility
controller has a maximum platform throughput, which is also affected by encryption and firewall
processing. Aruba recommends that baseline assessments of the data throughput of the organization be
gathered to use in the mobility controller selection process. If a WLAN is already in place, use the
AirWave management server before the Aruba WLAN is installed to help understand the average and
peak throughput from wireless devices. If a WLAN is not currently in place, the network management
system in place should be used to understand the size of traffic flows in the system.

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 Forwarding modes and CPsec: The forwarding mode selected for the mobility controllers affect how
much traffic and how many tunnels the AP will generate. In addition, CPsec processing adds additional
processing overhead during boot up and when APs are being certified. Remember that CPsec is required
for some modes of operation.
 Mobility controller role: The role of the mobility controller in the system greatly affects the selection,
because a master has different requirements than a local on the campus or local terminating RAPs or VIA
clients. The most critical aspect to consider for masters is the control processing power. However, locals
have greater concerns around data throughput and AP and user scaling.
Aruba recommends that information be gathered on a site-level basis during the planning process so that
better choices are made for each site. Use Table 13 to keep track of this information.

Table 13 Planning Guide

Metric Campus Remote VIA/VPN

AP Count N/A

AM / SM Count N/A

MAS Count N/A N/A

MAS Tunneled Port Count N/A N/A

RAP Count N/A

User Device Count

VIA User Count N/A N/A

VIA SSL Fallback? N/A N/A

Peak Data Throughput

Controller Selection Formula – Local Controllers

Use the information gathered in the previous section to help determine the number and type of mobility
controllers needed to meet the network goals of the organization. The local tables that follow can be used for
the majority of deployments and will result in a correct mobility controller selection. A set of conditions is
attached to each deployment model. If the deployment model fits within those conditions, the table should be
used for mobility controller selection.
If the site has more devices or more APs than a single mobility controller can handle, increase the number of
mobility controllers until sufficient capacity is attained. When redundancy is enabled, the number of controllers
must be increased to account for redundant mobility controllers. The redundancy calculations are available at
the end of this section.

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Controller Scalability Table

Table 14 summarizes the key factors in selecting the proper mobility controller for the network.

Table 14 Controller Scaling

Fully
620 650 Aruba Aruba Aruba Loaded
Features M3 Blade
Controller Controller 3200XM 3400 3600 Chassis
(4 x M3)

Maximum number of campus- 8 16 32 64 128 512 2048

connected APs per controller

Maximum number of RAPs 32 64 128 256 512 1024 4096

per controller

MAC addresses 2048 2048 64000 64000 64000 64000 256000

Maximum Max number of 256 512 2048 4096 8192 8192 32768
users or devices per controller

Maximum number of 256 512 2048 4096 4096 4096 16384

concurrent tunnels

Maximum number of VIA 256 512 2048 4096 4096 4096 16384
clients per controller (no SSL
fallback)

Maximum number of VIA 128 256 1024 2048 2048 2048 8192
clients per controller (with SSL
fallback)

Maximum number of 128 128 128 256 512 1400 5600

VLAN IP interfaces

Maximum firewall throughput 800 Mb/s 2 Gb/s 3 Gb/s 4 Gb/s 4 Gb/s 20 Gb/s 80 Gb/s

Maximum encrypted 400 Mb/s 1.6 Gb/s 1.6 Gb/s 4 Gb/s 8 Gb/s 8 Gb/s 32 Gb/s
throughput (3DES, AESCBC256)

Maximum encrypted 320 Mb/s 800 Mb/s 800 Mb/s 2 Gb/s 4 Gb/s 4 Gb/s 16 Gb/s
throughput (AES-CCM)

This table and those that follow contain the maximum supported values for the
mobility controllers. As with any other piece of networking equipment, caution should
be exercised with any system that is approaching the maximum supported load.
NOTE Aruba does not recommend that devices be run at full capacity except in extreme
circumstances.

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Local – Campus or Branch Deployment

In a campus or branch deployment, the two most important factors are the required number of CAPs and AMs,
and the required number of devices on the campus. To select the proper controller, simply select the number
of users on the site and the number of APs generated by VisualRF Plan or a traditional site survey.

Table 15 Mobility Controller – CAP Count

8 16 32 64 128 512

256 620 650 3200XM 3400 3600 M3

Device Count

512 650 650 3200XM 3400 3600 M3

2048 3200XM 3200XM 3200XM 3400 3600 M3

4096 3400 3400 3400 3400 3600 M3

8192 3600 3600 3600 3600 3600 M3

Local – Remote Access Point Deployment

Selecting a mobility controller for a RAP deployment is more complex than selecting a campus mobility
controller. The selection process is complex because the RAP acts as a user of the system when it sets up the
IPsec connection, and there are overall limits to the number of IPsec sessions on the system. Controller
recommendations are contained in Table 16.

Table 16 Mobility Controller – Remote Deployment

Recommended Controller for RAPs (Not Redundant)

RAP Count

32 64 128 256 512 1024

128 620 650/651 3200XM 3400 3600 3600 x2

Total Number of Devices

256 650/651 650/651 3200XM 3400 3600 3600 x2

512 3200XM 3200XM 3200XM 3400 3600 3600 x2

1024 3200XM 3200XM 3200XM 3400 3600 3600 x2

2048 3400 3400 3400 3400 3600 3600 x2

4096 3600 3600 3600 3600 3600 3600 x2

8192 3600 3600 3600 3600 3600 3600 x2

Typically, Aruba does not recommend the M3 mobility controller in remote access deployments. The reasons
for this are practical (cost of the controller, chassis, and interface compatibility) as well as operational
(increased user to RAP ratio as well as smaller failure domain with fewer RAPs on the Aruba 3600). M3s can be
deployed as the RAP mobility controller if desired. Simply replace the Aruba 3600s with M3s in Table 16.

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Local – VIA Deployments

For VIA user support, consider two factors: the number of devices and the use of SSL fallback. Table 17 lists the
supported mobility controllers based on device count, with and without SSL fallback enabled.

Table 17 Local – VIA Deployment

620 650 651 Aruba Aruba Aruba

Mode
Controller Controller Controller 3200XM 3400 3600

Maximum number of VIA clients per controller 256 512 512 2048 4096 4096
(no SSL fallback)

Maximum number of VIA clients per controller 128 256 256 1024 2048 2048
(with SSL fallback)

Calculating RAP and VIA Clients on the Same Mobility Controller

Aruba recommends that VIA and RAP deployments are separated onto different mobility controllers to simplify
configuration, deployment, and troubleshooting. Determining the number of supported VIA clients depends
greatly on the configuration of SSL fallback as well as the number of RAPs. Each RAP counts against three
variables: the total RAP count, total user count, and the total IPsec tunnel limit. VIA clients count against the
tunnel limit as well, but in instances where SSL fallback is enabled, two tunnels must be constructed for each
VIA client. The formula for the mobility controller selection is:
Number of RAPs + Number of VIA Clients (x2 for SSL fallback) <= Mobility Controller IPsec Tunnel Limit
Example: An Aruba 3600 is being used as a remote access mobility controller and it has a maximum tunnel
count of 4096 and a maximum of 8,192 users. With a full load of 512 RAPs, the mobility controller still has the
capacity to terminate 3,584 VIA clients without SSL fallback, or 1,792 VIA clients with SSL fallback enabled. The
total user count available on the RAPs depends on the number of VIA clients connected. The maximum is 3,584
(8,192 – 1,024 used by RAPs – 3,584 VIA clients) and 5,376 (8,192 – 1,024 used by RAPs – 1,792 VIA clients).
That means an average of 7 and 10.5 users per RAP respectively.

Calculating RAPs and CAPs on the Same Mobility Controller

In most deployments, if RAPs and CAPs are used, they are typically deployed on different mobility controllers.
Normally this type of deployment is required by security policy where Internet devices should terminate inside
the DMZ. If both types of APs are deployed on the same mobility controller, RAPs would need to be able to
reach from the Internet to their local inside the datacenter. Aruba generally recommends against this practice.
If the organization needs to use a single mobility controller, one of two calculations must be used to determine
license capacity limits (see Table 18). The M3 has a different license limit than other platforms, so be sure to
note which platform is in use when determining the calculation to use Table 18.
Table 18 RAP Plus CAP Limits

Platform Calculation

M3 CAP + (RAP / 2) <= CAP Limit

Aruba 3000 and 600 Series CAP + (RAP / 4) <= CAP Limit

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Controller Selection Formula – Master Mobility Controller

The primary consideration for the master is the scale of control-plane processing. Table 19 summarizes the
capabilities of the mobility controllers when they act as the master in a mobility controller cluster without APs
or users terminating directly on the master.

Table 19 Master Scalability

Master Maximum APs Maximum Devices

M3/Aruba 3600 4500 15000

Aruba 3400 2250 7500

Aruba 3200XM 1500 4500

Aruba 650/651 Controller 250 1000

Aruba 620 Controller 125 500

The M3 and Aruba 3600 have equivalent scalability numbers when they operate as the master mobility
controller, so Aruba typically recommends that the Aruba 3600 be selected as the master for large-scale
deployments.

Redundancy Considerations for Controller Count

Use Table 20 to calculate the number of mobility controllers needed to provide a given level of redundancy.

Table 20 Redundancy Planning

Redundancy Model Controller Count Multiplier Total

Master redundancy x2

Active-active x2

Active-standby x2

Many-to-one Divide controller count by backup

ratio (for example, 3-1 divide by 3
or 4-1 divide by 4)

Full data center redundancy Multiply all counts in the Total column by 2 to provide for full data center redundancy.

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When to Consider a Mobility Controller Upgrade

Over time, as the network becomes more utilized and the user and device population increases, the demands
on the mobility controller also increase. The following tables summarize the steps and commands that the
network administrator should perform to judge the current capacity. Some of these steps are available on the
mobility controller, and others are accessed through the AirWave.

Mobility Controller Monitoring

Table 21 describes the commands that can be issued to examine the current state of the system. In most cases,
the AirWave can be used to see state information over a longer time line.

Table 21 Mobility Controller Monitoring

Command Description

Memory Utilization Memory is another limited resource on the system. When the system boots, it uses a set amount of
memory to load ArubaOS and provide base-level functionality. Issue the following command to show the
current state of memory on the system:

(M3) # show memory

Memory (Kb): total: 1541620, used: 275960, free: 1265660

The organization should consider that the memory is moderately utilized at 30 Mb free (begin monitoring
regularly) and highly utilized at 15 Mb free (being investigating) over a 5-minute period.
Alternatively, consider using AirWave to track average memory utilization over time.
If the CPU utilization is sustained or regularly spikes above these thresholds, consider an upgrade to add
capacity to the system.

CPU Utilization As with all systems, a finite amount of CPU is available for processing data. Issue the following command to
find out the current CPU utilization of the mobility controller:

(M3) # show cpu

user 4.2%, system 2.8%, idle 93.0%

The organization should consider the CPU to be highly utilized at 70% (begin monitoring regularly) and
considered critical at 100% (being investigating) over a 5-minute period.
Alternatively, consider using AirWave to track average CPU utilization over time.
If the CPU utilization is sustained or regularly spikes above these thresholds, consider an upgrade to add
capacity to the system.

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Table 21 Mobility Controller Monitoring (Continued)

Command Description

Platform Limitations for Devices As the platform reaches its maximum device count, the devices must be split across multiple mobility
controllers. During busy times of the day, issue the following command to show the summary user count:

(M3) # show user-table | include Entries:

User Entries: 156/156

Compare the summary count to the platform limit. Or, consider using AirWave to track average device
counts over time. The output would look like:

License Limitations License limitations can show up as the inability to add additional APs, or APs not behaving as expected due
to incorrect license counts. Issue the following command to ensure that all licensing numbers for APs
match, and that sufficient license capacity exists on the platform:

(M3) # show license limits

If the platform is at its maximum capacity, additional mobility controllers must be purchased.

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Table 21 Mobility Controller Monitoring (Continued)

Command Description

Datapath Utilization / Throughput Mobility controllers have a limitation on the amount of traffic that can flow through the system. Issue the
following command to show this information as a percentage of utilization:

(M3) # show datapath utilization

Datapath Network Processor Utilization

------+---------+---------+----------+
| Cpu utilization during past |
Cpu | 1 Sec 4 Secs 64 Secs |
------+---------+---------+----------+
8 | 0% | 0% | 0% |
9 | 0% | 0% | 0% |
10 | 0% | 0% | 0% |
11 | 0% | 0% | 0% |
12 | 0% | 0% | 0% |
13 | 0% | 0% | 0% |
14 | 0% | 0% | 0% |
15 | 0% | 0% | 0% |
16 | 0% | 0% | 0% |
17 | 0% | 0% | 0% |
18 | 0% | 0% | 0% |
19 | 0% | 0% | 0% |
20 | 0% | 0% | 0% |
21 | 0% | 0% | 0% |
22 | 0% | 0% | 0% |
23 | 0% | 0% | 0% |
24 | 0% | 0% | 0% |
25 | 0% | 0% | 0% |
26 | 0% | 0% | 0% |
27 | 0% | 0% | 0% |
28 | 0% | 0% | 0% |
29 | 0% | 0% | 0% |
30 | 0% | 0% | 0% |
31 | 0% | 0% | 0% |

The organization should consider that the data path is moderately utilized at 50% (begin monitoring
regularly) and highly utilized at 70% (being investigating) over a 5-minute period.
Alternatively, consider using AirWave to track average data throughput over time.

Adding More Capacity to the Network

After you have determined that your network needs to add capacity, consider how you will add that capacity
from a controller standpoint. The method for adding capacity varies based on how the network has been
deployed, either master / local or all masters.

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Master / Local Clusters

In the campus, a master / local cluster is the most common. In this case, assuming the network is still below the
master capacity limit, the simplest method is simply to add additional local controllers. When the locals are
added, they synchronize configuration with the master and then start accepting APs.
For the APs, you must decide which APs will terminate on the new master, either newly provisioned APs or a
mix of existing and new APs. The location where the APs are deployed helps you decide. APs within a single
building should be grouped together on the same mobility controller. If capacity is coming from new buildings,
simply terminate the new APs on the new local. If the new capacity is due to increased density in existing
deployments, consider moving some existing APs to the new local.

All Masters
For remote deployments, masters usually are deployed in the DMZ. Depending on the scale, they may use
AirWave to synchronize configuration files. When more capacity is needed, additional masters must be
deployed. Those controllers are configured in two ways:
 AirWave synchronization (if present)
 Modifying the configuration file of the existing master on the new controller to ensure synchronization
In remote deployments, the terminating remote access devices could be split by geography. In this case,
existing users, RAPs, or remote controllers in a particular region are moved to the new controller. Consider that
the new master may also be deployable in a new datacenter located closer to the users. For all masters in
campus deployments, ensure that all APs in the same building terminate to the same master. If APs from
different masters will be able to hear each other, use AirWave and WMS offload to ensure correct operation of
the valid AP list.

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Appendix A: CPsec Scalability

A number of factors can affect the deployment of CPsec and the scalability of the system. Table 22 provides
information about the testing of the solution that Aruba has performed.

Table 22 CPsec Scalability

Feature Tested Result

Scalability of the AP white list White list testing was performed with 140 locals
synchronization sharing a white list with a single M3 master.
Synchronization consisted of an Aruba 5000 AP
white list and synchronization across all controllers
took approximately 10 minutes.

Root CA scalability testing Testing involved a single trust anchor with 140 locals
directly attached to the single master. This level of
scalability is applicable for the all masters
deployment.

Initial Certification of 802.11n APs M3 + 512 AP-12x 9 min 30 sec

M3+ 256 AP-12x 6 min 00 sec

Initial Certification of legacy M3 + 512 AP-70 29 min 30 sec

802.11a/b/g APs
M3+ 256 AP-70 19 min 00 sec

Boot time with CPsec OFF, M3 + 512 AP-12x 4 min 40 sec

802.11n APs
M3+ 256 AP-12x 4 min 00 sec

Boot time with CPsec ON, M3 + 512 AP-12x 6 min 40 sec

802.11n APs
M3+ 256 AP-12x 5 min 10 sec

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Appendix B: AP Failover Times

Table 23 on page 74 and Table 24 on page 74 show failover times for APs failing over in an active-active
deployment. This table was developed using two test cases:
 Test case 1: The test starts with APs distributed evenly between two mobility controllers. The test ends
when all APs have completed their transition from the disconnected mobility controller to the remaining
mobility controller.
 Test case 2: This test takes the first test case and includes APs and clients failing over between the two
mobility controllers. Test case 2 represents a “worst case scenario.” This test starts with APs and clients
evenly distributed between two mobility controllers. The test ends when the last client connection is re-
established on the remaining mobility controller. Actual client experience will vary between a few
seconds and the maximum value stated.
The client reauthentication rate is affected by a variety of factors outside of the WLAN infrastructure. In this
scenario, the clients dominate the resultant failover times. Client reauthentication can vary considerably based
on these things:
 Client supplicant: Problems with the client supplicant can include slow authentication and noncached
credentials.
 Client driver: The client NIC card is slow to recognize that the network connection has been interrupted
and is again available. The NIC card takes longer than expected to attempt to reconnect to the network.
 Authentication type: Different authentication types have different speeds for reauthentication. An
example is 802.1X is more involved than an open network.
 Insufficient AAA infrastructure: When a large number of clients attempt to reconnect to the network at
the same time, the AAA infrastructure, such as RADIUS and LDAP servers, can become overwhelmed.
 Insufficient backend infrastructure: Bottlenecks in the internal infrastructure can lead to longer
response times and dropped packets, which creates longer authentication times.

These numbers are based on active-active redundancy, with half of the APs and users
active on each mobility controller. For active-standby or N+1 redundancy, expect that
failover times and client authentication can take 25% to 100% longer for each set of
NOTE
numbers. The longer times are caused by the greater number of APs and clients that
fail over to the backup controller. For example, in the largest test case, 256 APs need
to fail over. In the active-standby model, 512 APs need to fail over.

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Table 23 AP Failover Times

Active-Active

Test Case 1 CPSec Off CPSec On Test Case 2 CPSec On

64 CAP<==>64 CAP 17s 26s 1K User+ 256 CAP<==>1K User + 256 CAP 2m:20s

128 CAP<==>128 CAP 22s 38s 2K User+ 256 CAP<==>2K User + 256 CAP 2m:55s

256 CAP<==>256 CAP 48s 52s 4K User+ 256 CAP<==>4K User + 256 CAP 5m:45

Table 24 RAP Failover Times

RAP Active-Standby RAP Active-Active

1K Users + 512 RAP<==>0 3m:00s 1K Users+ 256 RAP<==>1K Users + 256 2m:10s
RAP

1K Users + 1K RAP<==>0 4m:30s 1K Users+ 512 RAP<==>1K Users + 512 3m:15s

RAP

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Appendix C: Scalability in the All Masters Deployment Model

The following scaling numbers apply to the all master deployments in ArubaOS 6.1 / AirWave 7.3:
 An all-master deployment, where APs are spread across multiple mobility controllers but are in the same
physical location, must be under the control of a single AirWave instance. Currently these deployments
scale to 2500 devices. WMS offload must be enabled on the mobility controllers to allow the AirWave to
manage valid AP lists.

The following limitations exist in an all-master deployment:

 WMS offload must be enabled, but the WMS data is not shared between AirWave instances. Currently
deployments are limited to 5000 devices.
 Currently, configuration cannot be synchronized across multiple AirWave instances. If multiple AirWave
servers are required, their configurations must be kept in sync manually.
 Depending on polling intervals, it can take some time for AirWave to relearn that users and APs have
moved to a new master. Assume at least one polling cycle
 before the state is reflected on the AirWave.
 If the status of a device changes on the controller, but
 it changes again before AirWave polls, the controller and AirWave may contain different state
information. This situation can occur with classification, but is more likely with user status. If the user
roams more than once between polls, the AirWave will have only the most recent status and will not
have the complete trail.
 When a failover occurs, and a client that was on the failed controller roams to the new controller, the
client disappears from AirWave until polling finds the client again. The client is not
 on the user page on AirWave and is not on the heat map.
 Locations that use multiple APs spread across multiple masters result in a wider margin of error than
when a single master/local cluster is enabled.
 VisualRF heat maps can take multiple polling cycles to update after APs fail from one master to the
backup master.

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Appendix D: Aruba Contact Information

Contacting Aruba Networks

Web Site Support

Main Site http://www.arubanetworks.com

Support Site https://support.arubanetworks.com

Software Licensing Site https://licensing.arubanetworks.com/login.php

Wireless Security Incident http://www.arubanetworks.com/support/wsirt.php

Response Team (WSIRT)

Support Emails

Americas and APAC support@arubanetworks.com

EMEA emea_support@arubanetworks.com

WSIRT Email wsirt@arubanetworks.com

Please email details of any security
problem found in an Aruba product.

Validated Reference Design Contact and User Forum

Validated Reference Designs http://www.arubanetworks.com/vrd

VRD Contact Email referencedesign@arubanetworks.com

AirHeads Online User Forum http://airheads.arubanetworks.com

Telephone Support

Aruba Corporate +1 (408) 227-4500

FAX +1 (408) 227-4550

Support

 United States +1-800-WI-FI-LAN (800-943-4526)

 Universal Free Phone Service Numbers (UIFN):

 Australia Reach: 11 800 494 34526

 United States 1 800 9434526

1 650 3856589

 Canada 1 800 9434526

1 650 3856589

 United Kingdom BT: 0 825 494 34526

MCL: 0 825 494 34526

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ARUBA MOBILITY CONTROLLERS VALIDATED REFERENCE DESIGN

Telephone Support

 Universal Free Phone Service Numbers (UIFN):

 Japan IDC: 10 810 494 34526 * Select fixed phones

IDC: 0061 010 812 494 34526 * Any fixed, mobile & payphone
KDD: 10 813 494 34526 * Select fixed phones
JT: 10 815 494 34526 * Select fixed phones
JT: 0041 010 816 494 34526 * Any fixed, mobile & payphone

 Korea DACOM: 2 819 494 34526

KT: 1 820 494 34526
ONSE: 8 821 494 34526

 Singapore Singapore Telecom: 1 822 494 34526

 Taiwan (U) CHT-I: 0 824 494 34526

 Belgium Belgacom: 0 827 494 34526

 Israel Bezeq: 14 807 494 34526

Barack ITC: 13 808 494 34526

 Ireland EIRCOM: 0 806 494 34526

 Hong Kong HKTI: 1 805 494 34526

 Germany Deutsche Telkom: 0 804 494 34526

 France France Telecom: 0 803 494 34526

 China (P) China Telecom South: 0 801 494 34526

China Netcom Group: 0 802 494 34526

 Saudi Arabia 800 8445708

 UAE 800 04416077

 Egypt 2510-0200 8885177267 * within Cairo

02-2510-0200 8885177267 * outside Cairo

 India 91 044 66768150

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