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Assignment - 1 Service Operations Analytics (DOM 626) : Clients"

This assignment asks students to: 1) Read a case study about Dell Computers entering the large-scale server market. 2) Answer whether they agree with Dell's decision to enter this market and explain their reasoning. 3) Discuss whether Dell should provide 4-hour service levels for these new servers in-house or outsource it, explaining their recommendation. 4) Reflect on how the case shapes their thinking about service outsourcing.

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Ritika Sharma
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49 views1 page

Assignment - 1 Service Operations Analytics (DOM 626) : Clients"

This assignment asks students to: 1) Read a case study about Dell Computers entering the large-scale server market. 2) Answer whether they agree with Dell's decision to enter this market and explain their reasoning. 3) Discuss whether Dell should provide 4-hour service levels for these new servers in-house or outsource it, explaining their recommendation. 4) Reflect on how the case shapes their thinking about service outsourcing.

Uploaded by

Ritika Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Assignment -1

Service Operations Analytics (DOM 626)

Total Marks 10

Please click the below link to access the case “Dell Computers (A): Field Service for Corporate
Clients”
https://hbsp.harvard.edu/tu/ed0aca2c

After reading the case, answer the following questions:


Question 1: Do you agree with the company’s decision to move into the large-scale server market?
Support your answer with reasons. (4 Marks)
Question 2: As Dell makes a push into the larger server market, it has decided to offer four-hour service
levels to support the new products. Should Dell provide this service in-house or outsource it to a third-
party? Explain your answer with appropriate reasons. (4 Marks)
Question 3: How does this case shape your thoughts on service outsourcing? (2 Marks)

****

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