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YONO SBI - Final Questionnaire

The document is a questionnaire about State Bank of India's (SBI) internet banking facility and mobile application called YONO SBI. It asks respondents about their familiarity with and usage of SBI's internet banking and YONO SBI app, the features and services provided through the app, reliability and convenience of the internet banking facility, registration process, safety of online transactions, user interface of the app, and seeks suggestions to improve SBI's internet banking services.

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4K views3 pages

YONO SBI - Final Questionnaire

The document is a questionnaire about State Bank of India's (SBI) internet banking facility and mobile application called YONO SBI. It asks respondents about their familiarity with and usage of SBI's internet banking and YONO SBI app, the features and services provided through the app, reliability and convenience of the internet banking facility, registration process, safety of online transactions, user interface of the app, and seeks suggestions to improve SBI's internet banking services.

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Music & Art
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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SBI INTERNET BANKING – ‘YONO SBI’

I would like to introduce myself as a student of M.Com at Assam Rajiv Gandhi University of
Cooperative Management (ARGUCOM). I am conducting a study on “SBI’s Internet Banking Facility
and Internet Banking Application – [YONO SBI & YONO CASH]”. I shall be grateful if you kindly
spare your valuable time and fill up the questionnaire.

Thanking you,
Anirban Dutta

A. General Information:

1. Name - _________________________________________________________________
2. Age -

B. About SBI Internet Banking [Encircle your option : ( )]

1. Are you familiar with Internet Banking facility provided by SBI?


Yes No
2. Do you use Internet Banking facility provided by SBI?
Yes No
3. Do you know about the ‘YONO SBI’ application?
Yes No
4. Do you use ‘YONO SBI’ or ‘YONO LITE SBI (SBI Anywhere)’ application?
Yes No
5. Have you ever transferred money using SBI Internet Banking facility?
Yes No
6. Do you know that you can apply/request, block/stop, Debit/ATM card and Cheque Book
through ‘YONO SBI’ app without visiting any SBI Bank?
Yes No
7. Do you know that you can create Fixed & Recurring Deposits and invest in Mutual Funds
and purchase Insurance policies using the ‘YONO SBI’ app without visiting your Branch?
Yes No
8. Do you know that you can check your Savings Account’s balance and transactions at any
place and at any time using ‘YONO SBI’ app?
Yes No
9. Do you know that you can book tickets for travel and tour, book hotels, pay your bills,
recharge your mobile number and shop through ‘YONO SBI’ app sitting at your home?
Yes No
10. Do you know about the ‘YONO CASH’ featured provided with ‘YONO SBI’ app?
Yes No
11. Do you know that you can withdraw cash from ATM without using your ATM Card?
Yes No
12. Have you ever seen a YONO Cash Point or YONO Enabled ATM?
Yes No

 Reliability & Convenience:


13. SBI’s Internet Banking Facility is very reliable.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
14. How often do you use Internet Banking Facility?
i. Once in a Week
ii. Two to Three Times in a Week
iii. More than three Times a Week
iv. Regularly
v. Never
15. It is easy to transfer money from one bank account to another through ‘YONO SBI’ app.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
16. How easy do you think using Internet Banking is?
i. Very Easy
ii. Easy
iii. Neutral
iv. Difficult
v. Very Difficult
17. What do you prefer the most for withdrawing money from any ATM?
i. Card less Withdrawal (Using YONO Cash)
ii. Using ATM Card
iii. Both
18. Do you prefer using Internet Banking apps like ‘YONO SBI’ & ‘YONO LITE SBI’ or prefer
visiting Bank for availing banking facilities?
i. Use Internet Banking Apps (‘YONO SBI’ & ‘YONO LITE SBI’)
ii. Visit the Bank
iii. Both
19. Your recommendation to others to use SBI’s Internet Banking facilities?
i. Strong Recommendation
ii. Normal Recommendation
iii. May or May Not Recommend
iv. Discourage
v. Strongly Discourage
20. Internet banking facility is very useful and plays an important role in our life in today’s
digital/electronic world.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
 Procedure for Registration
21. Registration process of Internet Banking is complex and difficult to understand.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
22. There are so many important registration & login information related to Internet Banking
needed to be remembered.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
23. You were able to register for Internet Banking facility within 1 day:
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree

 Safety:
24. It is safe to use online transactions through ‘YONO SBI’ app.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
25. How do you feel while transferring money through ‘YONO SBI’ app?
i. Very Safe
ii. Safe
iii. Sometimes Safe and Sometimes Not Safe
iv. Not Safe
v. Not Safe At All
26. Which method do you think is safe for withdrawing money from any ATM? (Rate your
option with a rank between 1-10)
Using YONO Cash Using ATM Card

 User Interface
27. The response speed of ‘YONO SBI’ app is fast.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
28. It is easy to access the features of the app.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
29. It is easy to understand and read the contents of the ‘YONO SBI’ app.
i. Strongly Agree
ii. Agree
iii. Neutral
iv. Disagree
v. Strongly Disagree
30. Suppose you are in urgent need of money in order to pay to a certain person. Since its
Sunday the Bank is closed and you also don’t have an ATM card. What will you do?
i. Borrow Money from Friend
ii. Use YONO Cash to withdraw money from ATM
iii. You will wait for the Bank to open on Monday
iv. Transfer the money to the person through Internet Banking

C. Descriptive: (Optional)
Provide your suggestions to improve the Internet Banking facilities provided by SBI:

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