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Curriculum Vitae: Key Result Areas

Sunny D Sharma has over 10 years of experience in insurance and customer service. He currently works as an Assistant Manager at Kotak Life Insurance, where he oversees policy processing, risk management, and reporting. Previously he worked as a Front Office Executive at Jet Air handling customer service tasks. He holds an MMS in Finance and a Bachelor of Commerce degree. His objective is to contribute to a progressive organization by fully utilizing his skills and experience.

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80 views3 pages

Curriculum Vitae: Key Result Areas

Sunny D Sharma has over 10 years of experience in insurance and customer service. He currently works as an Assistant Manager at Kotak Life Insurance, where he oversees policy processing, risk management, and reporting. Previously he worked as a Front Office Executive at Jet Air handling customer service tasks. He holds an MMS in Finance and a Bachelor of Commerce degree. His objective is to contribute to a progressive organization by fully utilizing his skills and experience.

Uploaded by

sunny08dude
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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CURRICULUM VITAE

Name: Sunny D Sharma

Address: 52/1845. Tilak Nagar


Chembur
Mumbai- 400089

Contact No.: 9821774115

Email Id : sunny08dude@yahoo.co.in / sunny08dude@rediffmail.com

Date of Birth: 8th April 1984

CAREER OBJECTIVE:
To be a part of a progressive organization that offers challenges
and rewarding career and enhance its value by effectively
utilizing my skills and potential.

WORK EXPERIENCE :

1) Kotak Life Insurance

Department : Policy Servicing


Function : Finance- Operations
Designation : Assistant Manager
Duration : From June 2008 till date

Key Result Areas:

a) Activities

• Processing activities of Alteration


• Coordinating with Risk control unit / under writers/compliance/IT for
complaint, Non disclosure cases and issues relating to benefit illustration.
• Identifying the risk in the process.
• Conducting regular brain storming session with the team to find out the
ways to reduce cost and simplifying the process.
• Conducting regular product training among the team.
b) Reports prepared for Management

• Preparing Monthly TAT(Turn Around Report) report.


• Preparing Monthly inward Outward Tracker for all categories and make
sure all the letters are dispatched to client.
• Preparing weekly branch rework report.
• Preparing quarterly date of birth rejection report for risk control unit and
under writers.
• Releasing daily team and temp staff productivity.
• Releasing daily Loan batch run report,

c) Responsibility

• Responsible for the team to close all the calls within TAT
• Make sure all the process is being processed as per SOP.
• Make sure maker checker concept is followed.
• Replying for the escalation mails of the team.

d) Projects

• UAT done for new software (Kotak life connect) and inland letters
which helped to reduce the TAT and reduce the cost.
• Done PN Writer Reconciliation project.

WORK EXPERIENCE:

Company Name : Jet Air Pvt. Ltd.


Job Profile : Customer Handling regarding issuing of
Boarding Passes
Designation : Front Office Executive
Duration : 1 Year and 6 Months
• Responsible for accurate Cash Collection & issuing
ticket to
Customer and Preparing Bank Statement
• Maintaining Petty Cash Book, Doing Online
Accounting entries.

SUMMER TRAINING:

Company Name : Reliance Energy Ltd.


Job Profile : Bill Processing and E-payment
Designation : Management Trainee
Duration : 2 months
EDUCATIONAL QUALIFICATIONS:

Professional:
• MMS in Finance with 68%.
• MMS SEM-I - 67.5 % MMS SEM-II - 68 %
• MMS SEM-III - 68% MMS SEM- IV- 68%

Academic: (Example)
• Year 2005: Bachelors Of Commerce (B.COM) from Mumbai
University (Guru Nanak Khalsa College with 50%
• Year 2002: HSC (Commerce Stream) (Maharashtra Board)
from Guru Nanak Khalsa College with 64%
• Year 2000: SSC (Maharashtra Board) from General Education
Academy with 62%

EXTRA CURRICULAR ACTIVITIES:

• Participated in inter school cricket tournaments


• Attended seminar on Dabbawalas at Reliance Energy
Management Institute (REMI)
• Project on over view of Aviation Industry
OTHER INFORMATION

Computer Skills:
 MS Office 2001
 Internet
Languages Known: English, Hindi, Punjabi & Marathi

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