MULTIFUNCTIONAL DIGITAL SYSTEMS

Network Administration
Guide for Scanning
Functions
GA-1201
Preface
Thank you for purchasing the Toshiba multifunctional digital system e-STUDIO165/205,
e-STUDIO167/207/237 or e-STUDIO182/212/242.
This Network Administration Guide for Scanning Functions is a manual for the
e-STUDIO165/205, e-STUDIO167/207/237 or e-STUDIO182/212/242 when the following
options are installed:
y Network Printer Kit
y Scanner Upgrade Kit
y Fax Kit
y External Keyboard

This Network Administration Guide for Scanning Functions describes how to set up the
equipment for administrators to enable the scanning function. Setup procedures for network
servers to enable various network services are also provided.

The following manuals are introduced in this manual as references at the setup:
y Setup Guide for Scanning Functions
y Scanning Guide
y Setup Guide for Printing Functions
y Operator's Manual for Facsimile Function
For general descriptions of your computer, application software and networks, see the manual
attached to each product.

Be sure to read this manual before starting the setups. Keep this manual handy and retain it for
future reference.

Preface 1
Software License Agreement
INSTALLING OR OTHERWISE USING THIS SOFTWARE PRODUCT CONSTITUTES YOUR
ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS (UNLESS A SEPARATE
LICENSE IS PROVIDED BY THE SUPPLIER OF APPLICABLE SOFTWARE IN WHICH CASE
SUCH SEPARATE LICENSE SHALL APPLY). IF YOU DO NOT ACCEPT THESE TERMS, YOU
MAY NOT INSTALL OR USE THIS SOFTWARE, AND YOU MUST PROMPTLY RETURN THE
SOFTWARE TO THE LOCATION WHERE YOU OBTAINED IT.

THE SOFTWARE INSTALLED ON THIS PRODUCT INCLUDES NUMEROUS INDIVIDUAL

SOFTWARE COMPONENTS, EACH HAVING ITS OWN APPLICABLE END USER LICENSE
AGREEMENT (“EULA”). INFORMATION RELATING TO THE EULAS MAY BE FOUND IN AN
ELECTRONIC FILE INCLUDED ON THE USER DOCUMENTATION CD-ROM INCLUDED
HEREWITH; HOWEVER, ALL SOFTWARE AND DOCUMENTATION DEVELOPED OR CRE-
ATED BY OR FOR TOSHIBA TEC CORPORATION (“TTEC”) ARE PROPRIETARY PROD-
UCTS OF TTEC AND ARE PROTECTED BY COPYRIGHT LAWS, INTERNATIONAL TREATY
PROVISIONS, AND OTHER APPLICABLE LAWS.

Grant of License
This is a legal agreement between you, the end-user (“You”), and TTEC and its suppliers. This
software, fonts (including their typefaces) and related documentation (“Software”) is licensed for
use with the system CPU on which it was installed (“System”) in accordance with the terms con-
tained in this Agreement. This Software is proprietary to TTEC and/or its suppliers.

TTEC and its suppliers disclaim responsibility for the installation and/or use of this Software, and
for the results obtained by using this Software. You may use one copy of the Software as
installed on a single System, and may not copy the Software for any reason except as neces-
sary to use the Software on a single System. Any copies of the Software shall be subject to the
conditions of this Agreement.

You may not, nor cause or permit any third party to, modify, adapt, merge, translate, reverse
compile, reverse assemble, or reverse engineer the Software. You may not use the Software,
except in accordance with this license. No title to the intellectual property in the Software is
transferred to you and full ownership is retained by TTEC or its suppliers. Source code of the
Software is not licensed to you. You will be held legally responsible for any copyright infringe-
ment, unauthorized transfer, reproduction or use of the Software or its documentation.

Term
This license is effective until terminated by TTEC or upon your failure to comply with any term of
this Agreement. Upon termination, you agree to destroy all copies of the Software and its docu-
mentation.

You may terminate this license at any time by destroying the Software and its documentation
and all copies.

2 Software License Agreement

Disclaimer of Warranty
THIS SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-
INFRINGEMENT. TTEC AND ITS SUPPLIERS DISCLAIM ANY WARRANTY RELATING TO
THE QUALITY AND PERFORMANCE OF THE SOFTWARE. IF THE SOFTWARE PROVES
DEFECTIVE, YOU (AND NOT TTEC OR ITS SUPPLIERS) SHALL BE RESPONSIBLE FOR
THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. TTEC
AND ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE
SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE
SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE.

ALL INFORMATION CONTAINED HEREIN THAT IS PROVIDED BY TTEC AND ITS AFFILI-
ATES PURSUANT TO A EULA IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED.

Limitation of Liability
IN NO EVENT WILL TTEC OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES,
WHETHER IN CONTRACT, TORT, OR OTHERWISE (EXCEPT PERSONAL INJURY OR
DEATH RESULTING FROM NEGLIGENCE ON THE PART OF TTEC OR ITS SUPPLIERS),
INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, LOST DATA, LOST SAVINGS OR
OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TTEC OR ITS SUPPLIERS HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR THIRD PARTY
CLAIMS.

U.S. Government Restricted Rights

The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the
U.S. Government is subject to restrictions set forth in subdivision (b) (3) (ii) or (c) (i) (ii) of the
Rights in Technical Data and Computer Software Clause set forth in 252.227-7013, or 52.227-19
(c) (2) of the DOD FAR, as appropriate. Contractor/Manufacturer is TOSHIBA TEC Corporation,
2-17-2, Higashigotanda, Shinagawa-ku, Tokyo, 141-8664, Japan.

General
You may not sublicense, lease, rent, assign or transfer this license or the Software. Any attempt
to sublicense, lease, rent, assign or transfer any of the rights, duties or obligations hereunder is
void. You agree that you do not intend to, and will not ship, transmit (directly or indirectly) the
Software, including any copies of the Software, or any technical data contained in the Software
or its media, or any direct product thereof, to any country or destination prohibited by the United
States Government. This license shall be governed by the laws of Japan or, at the election of a
Supplier of TTEC concerned with a dispute arising from or relating to this Agreement, the laws of
the Country designated from time to time by the relevant Supplier of TTEC. If any provision or
portion of this Agreement shall be found to be illegal, invalid or unenforceable, the remaining
provisions or portions shall remain in full force and effect.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT
YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND
CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE
COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TTEC AND ITS SUPPLI-
ERS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN,
OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS
LICENSE AGREEMENT.

TOSHIBA TEC Corporation, 2-17-2, Higashigotanda, Shinagawa-ku, Tokyo, 141-8664, Japan.

Software License Agreement 3

Before Reading This Manual
Lineup of our manuals
These manuals are provided for the operation of the e-STUDIO165/205, e-STUDIO167/207/237
or e-STUDIO182/212/242. Select and read the manual best suited to your needs. This manual is
the Network Administration Guide for Scanning Functions.

Basic functions

Operator’s Manual for Copying Functions (Booklet)

This manual describes the basic operations, mainly copying functions, of this equipment. It
also describes safety precautions to ensure correct and safe use of this equipment. Be sure to
read this before you use the equipment.

Facsimile functions

The Fax Kit GD-1221 (optional) is necessary for using the Fax functions.
Operator’s Manual for Facsimile Function (Booklet)
This manual describes how to use the Fax functions. Various functions both basic and
advanced regarding Fax transmission/reception are available.

Printing functions

The Network Printer Kit GA-1191 (optional) is necessary for using the printing functions.
Quick Start Guide for Printing Functions (Booklet)
This manual gives basic information regarding the printing functions, such as the GA-1191
accessories, necessary environmental conditions and outline of network connections as well
as troubleshooting. Be sure to read this before using the printing functions.

Network Administration Guide for Printing Functions (PDF file)

This manual describes the operation necessary for configuring a network and using the print-
ing functions, such as connecting to a network and setting components.

Setup Guide for Printing Functions (PDF file)

This manual consists of the following two parts.
Control panel: This part describes how to configure the printer-related settings using the
control panel of the equipment.
TopAccess: This part describes how to use the co-packed utility “TopAccess”. The set-
tings and management of the equipment can be done using a Web browser.

Printing Guide (PDF file)

This manual describes the operation necessary for printing data from a computer, such as the
installation of the client software and the use of the printer driver.

Network Fax Guide (PDF file)

This manual describes the operation necessary for sending a Fax from a computer via a net-
work, such as the installation of the client software, use of the N/W-Fax driver and the co-
packed application software “AddressBook Viewer”.

4 Before Reading This Manual

 Scanning functions

The Scanner Upgrade Kit GA-1201 (optional) is necessary for using the scanning functions.
Quick Start Guide for Scanning Functions (PDF file)
This manual gives the basic information regarding the scanning functions, such as the
GA-1201 accessories, necessary environmental conditions and outline of network connec-
tions as well as troubleshooting. Be sure to read this before using the scanning functions.

Network Administration Guide for Scanning Functions (PDF file, This manual)
This manual describes the operation necessary for configuring a network and using the scan-
ning functions, such as connecting to a network and setting components.

Setup Guide for Scanning Functions (PDF file)

This manual consists of the following two parts.
Control panel: This part describes how to configure the scanner-related settings using the
control panel of the equipment.
TopAccess: This part describes how to use the co-packed utility “TopAccess”. The set-
tings and management of the equipment can be done using a Web browser.

Scanning Guide (PDF file)

This manual describes the operation necessary for using the scanning functions, such as the
installation and the use of the TWAIN driver.

To read manuals in the PDF file format

The operator's manual in the PDF (Portable Document Format) can be displayed/printed using
Adobe Reader or Adobe Acrobat Reader. If neither is installed in your computer, download one
of them. This can be done via the website of Adobe Systems Incorporated.

Before Reading This Manual 5

How to read this manual

Symbols in this manual

In this manual, some important items are descried with the symbols shown below. Be sure to
read these items before using this equipment.

Indicates information to which you should pay attention when operating the
equipment.

Describes handy information that is useful to know when operating the equip-
ment.

Pages describing items related to what you are currently doing. See these
pages as required.

Trademarks
y The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
y The official name of Windows XP is Microsoft Windows XP Operating System.
y The official name of Windows Vista is Microsoft Windows Vista Operating System.
y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating
System.
y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating
System.
y Microsoft, Windows, Windows NT, and the brand names and product names of other
Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, and TrueType are trademarks of Apple
Inc. in the US and other countries.
y PostScript is a trademark of Adobe Systems Incorporated.
y Mozilla, Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Founda-
tion in the U.S. and other countries.
y Netscape is a trademark of Netscape Communications Corporation.
y IBM, AT and AIX are trademarks of International Business Machines Corporation.
y NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
y TopAccess is a trademark of Toshiba Tec Corporation.
y Other company names and product names in this manual are the trademarks of their respec-
tive companies.

©2009 TOSHIBA TEC CORPORATION All rights reserved

This manual is protected by copyright laws. No part of this manual shall be duplicated or repro-
duced without the permission of TOSHIBA TEC CORPORATION. TOSHIBA TEC CORPORA-
TION shall not be liable in terms of granting patents for any use of information contained in this
manual by third parties.

6 Before Reading This Manual

CONTENTS
Preface...........................................................................................................1
Software License Agreement ......................................................................2
Before Reading This Manual .......................................................................4

Chapter 1 EASY SETUP FLOW

Overview for Network Configuration ........................................................10

Local area network connection over TCP/IP ...........................................11
Local area network connection over IPX/SPX.........................................11
Internet connection ..................................................................................11
Setup Flow for Scanning Features ...........................................................12
Setup flow for file storage ........................................................................12
Setup flow for Email transmission ...........................................................13
Setup Flow for InternetFax Features ........................................................15
Setup flow for InternetFax ....................................................................... 15
Setup flow for Email printing....................................................................17
Setup flow for onramp gateway ...............................................................18
Setup flow for offramp gateway ...............................................................20

Chapter 2 SETTING UP NETWORK SERVER

Setting up DNS Server and Mail Server....................................................24

Setting up the DNS server and mail server (Email transmission)............26
Setting up the DNS server and mail server (InternetFax)........................26
Setting up the DNS server and mail server (Offramp gateway) ..............26

Chapter 3 TROUBLESHOOTING

Troubleshooting Overview ........................................................................28

Network Setting Checklists ....................................................................... 29
File storage..............................................................................................29
Email transmission ..................................................................................30
Email printing...........................................................................................31
InternetFax ..............................................................................................32
Onramp gateway .....................................................................................33
Offramp gateway .....................................................................................34
Error code list .............................................................................................35

INDEX .........................................................................................................................................41

CONTENTS 7
8 CONTENTS
 EASY SETUP FLOW
1.

This section describes the setup flow for enabling the e-STUDIO165/205 or e-STUDIO167/207/237 network
features.

Overview for Network Configuration ....................................................................10

Local area network connection over TCP/IP..................................................................................... 11
Internet connection............................................................................................................................ 11

Setup Flow for Scanning Features........................................................................12

Setup flow for file storage..................................................................................................................12
Setup flow for Email transmission .....................................................................................................13

Setup Flow for InternetFax Features.....................................................................15

Setup flow for Email printing .............................................................................................................17
Setup flow for InternetFax .................................................................................................................15
Setup flow for onramp gateway.........................................................................................................18
Setup flow for offramp gateway.........................................................................................................20
 1 EASY SETUP FLOW

Overview for Network Configuration

When the Scanner Upgrade Kit is installed in this equipment, functions such as scanning and
Email transmission are enabled. When the Fax Kit is added as well as the Scanner Upgrade Kit,
a function such as InternetFax transmission is also enabled.
To enable these functions, an administrator has to configure the proper network settings with cli-
ent computers, servers, and this equipment.

The following diagram illustrates the common network configurations for this equipment.

Windows 2000
Windows XP
Windows Vista
Windows Server 2003
Windows Server 2008
NetWare 6.0/6.5
UNIX

TCP/IP or IPX/SPX Local Area Network

AppleTalk or TCP/IP Local Area Network

Mac OS X

Internet
DNS Server
Email Server

y When you want to perform scanning from Windows 98/Windows Me/Windows NT using
e-STUDIO165/205 or e-STUDIO167/207/237, contact your service technician or representa-
tive.
y When you want to perform scanning from Mac OS 8.6/9.x or Mac OS X 10.1/10.2 Classic
Mode using e-STUDIO165/205 or e-STUDIO167/207/237, contact your service technician or
representative.

10 Overview for Network Configuration

Local area network connection over TCP/IP
The following functions are available when this equipment is connected to a local area network
over TCP/IP with which Windows computers, Macintosh computers or UNIX workstations are
connected:

TopAccess
y Managing and configuring this equipment by client computers using the TopAccess

Scanning functions
y File storage of scanned image data (Storing data in a specified folder on a network)
P.12 “Setup flow for file storage”
y TWAIN data storage of scanned images (Storing data in the memory of equipment and
obtaining them with a Windows computer)
See the Scanning Guide for this function.

In Macintosh computers and UNIX workstations, the storing function of TWAIN data cannot be
used.

Local area network connection over IPX/SPX

The following features are available when this equipment is connected to a local area network
over IPX/SPX where NetWare file servers are connected.

Scanning function
y Storing scanned image data in a file (Storing data in a specified folder on a network)
P.12 “Setup flow for file storage”

Internet connection
The following functions are available when this equipment is connected to a network where this
equipment can access the Internet:

Scanning function
y Email transmission of scanned image data
P.13 “Setup flow for Email transmission”

InternetFax function
y Transmission/reception of an InternetFax
P.15 “Setup flow for InternetFax”
y Printing of TIFF files (TIFF-FX Profile S/F/J) attached to Emails
P.17 “Setup flow for Email printing”
y Onramp gateway
P.18 “Setup flow for onramp gateway”
y Offramp gateway
P.20 “Setup flow for offramp gateway”

The InternetFax functions are enabled only when the Fax Kit (optional) is installed.

Overview for Network Configuration 11

 1 EASY SETUP FLOW

Setup Flow for Scanning Features

This section describes the basic setting procedure of how to use the scanning function in the
equipment. For further details of each procedure, see the pages in the given manuals.

Setup flow for file storage

This is a setup procedure for storing scanned images as a file. The scanned images can be
stored in a folder previously specified on the network. You can set this folder regardless of the
platform in your computer (e.g. Windows, Macintosh) as long as it can be accessed from a pro-
tocol (SMB, FTP, NetWare IPX/SPX, NetWare TCP/IP) which this equipment supports.

Connecting over TCP/IP or IPX/SPX Network

Scan

File Server

. SMB
. FTP
. NetWare IPX/SPX
. NetWare TCP/IP

Client Computer

Setup procedure

1 Set up the TCP/IP and the HTTP Network Service to enable

TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

12 Setup Flow for Scanning Features

 2 Set up the network folder.
Set up the folder where scanned images are to be stored. When the SMB protocol is
selected in this setup procedure, it is necessary to specify a client computer that uses a
fixed IP address as the save destination.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Save As File Settings

3 Set up the network items as required.

According to the protocol selected in step 2, set the network items such as “SMB” and
“FTP Client”.

y Setup Guide for Scanning Functions

According to the protocol selected in step 2, set the network items such as “SMB” and
“FTP Client”.
Setting up Network Settings (Scanning Function)

Setup flow for Email transmission

This is the setup procedure for sending scanned images as an Email over the Internet. An Email
can be sent from equipment to a specified address.

Scan Connecting to Internet

SMTP Internet
@

SMTP Server

Setup procedure

1 Set up the DNS server and SMTP server.

Set up the DNS server and SMTP server on the network to send an Email.
P.24 “Setting up DNS Server and Mail Server”

Setup Flow for Scanning Features 13

 1 EASY SETUP FLOW

2 Set up the TCP/IP and the HTTP Network Service to enable

TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

3 Set up the SMTP client.

Set up the SMTP client to send Emails by the SMTP.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Set up Network Settings (Scanning Function)
Setting up the SMTP Client

4 Set up the Email settings.

Set up the Email settings to enable Email transmission.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Email Settings

14 Setup Flow for Scanning Features

Setup Flow for InternetFax Features
This section describes the basic setting procedure of how to use the InternetFax function in the
equipment. For further details of each procedure, see the pages in the given manuals.

The InternetFax functions are enabled only when the Fax Kit (optional) is installed.

Setup flow for InternetFax

This is the setup procedure for using the InternetFax function. InternetFaxes can be transmitted/
received between the equipment and other machines in which the InternetFax function is sup-
ported. Since InternetFaxes are transmitted/received in the Email format, they can be transmit-
ted from this equipment to client computers.

Connecting to Internet
Internet Fax original

Send Internet Fax

to the Internet
via SMTP server

Internet

Receive Internet
Fax from POP3
server
Email Server

Internet Fax Device

Setup procedure

1 Set up the DNS server and mail server.

Set up the DNS server and mail server (the SMTP server for transmission and the POP3
server for reception) on the network to send and receive an InternetFax.
P.24 “Setting up DNS Server and Mail Server”

Setup Flow for InternetFax Features 15

 1 EASY SETUP FLOW

2 Set up the TCP/IP and the HTTP Network Service to enable

TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

3 Set up the SMTP client.

Set up the SMTP client to enable InternetFax transmission.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Network Settings (Scanning Function)
Setting up the SMTP Client

4 Set up the POP3 network services.

Set up the POP3 network services to enable the InternetFax reception.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Network Settings (Scanning Function)
Setting up the POP3 Network Service

5 Set up the InternetFax settings.

Set up the InternetFax settings to enable InternetFax.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up InternetFax Settings

6 Set up Email printing.

Set up the Email printing to print out an InternetFax.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Print Service Settings (Scanning Function)
Setting up the Email Print

16 Setup Flow for InternetFax Features

Setup flow for Email printing
This is the setup procedure for printing a TIFF file* attached to an Email. When an Email with a
file to be printed is sent from a client computer to an Email address in the equipment via the
Internet, the attached file received in the equipment can be printed.
In addition, it is not necessary to configure these settings when they have already been made in
P.15 “Setup flow for InternetFax”. In this case, you can use the Email printing function imme-
diately.
* The equipment can print out following three types of TIFF-file formats: TIFF-FX Profile S, TIFF-FX Pro-
file F and TIFF-FX Profile J

Setup procedure

1 Set up the POP3 server.

Set up the POP3 server on the network to receive an Email.
P.24 “Setting up DNS Server and Mail Server”

2 Set up the TCP/IP and the HTTP Network Service to enable

TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

3 Set up the POP3 network services.

Set up the POP3 network services to enable Email reception.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Network Settings (Scanning Function)
Setting up the POP3 Network Service

4 Set up Email printing.

Set up the Email printing to print a file attached to an Email.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Print Service Settings (Scanning Function)
Setting up the Email Print

Setup Flow for InternetFax Features 17

 1 EASY SETUP FLOW

Setup flow for onramp gateway

This is the setup procedure for using onramp gateway. A Fax received from G3 facsimile can be
sent as an InternetFax/Email via a relay box to an Email address registered in the relay box.

Onramp Gateway
Sending a fax to the Relay Box of
the equipment through the
ITU-T compatible Public Switched Telephone network
G3 Facsimile

Send a document as ITU-T

Internet Fax to the Internet Relay Box
via SMTP server

Internet

SMTP Server Email addresses

are assigned
as destinations
in the Relay Box

The Internet Fax device receives the document

from the Internet as an Internet Fax document.

Internet Fax Device

The client computer receives the document

from the Internet as an Email document.

Client Computers

Setup procedure

1 Set up the DNS server and SMTP server.

Set up the DNS server and SMTP server on the network to send an InternetFax/Email.
P.24 “Setting up DNS Server and Mail Server”

18 Setup Flow for InternetFax Features

2 Set up the TCP/IP and the HTTP Network Service to enable
TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

3 Set up the SMTP client.

Set up the SMTP client to send an InternetFax/Email by the SMTP.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Network Settings (Scanning Function)
Setting up the SMTP Client

4 Set up the InternetFax settings.

Set up the InternetFax settings to enable the transmission of an InternetFax/Email.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up InternetFax Settings

5 Set up the Fax settings.

Set up the Fax settings to enable the Fax function. In addition, you can make the settings
either from the TopAccess or the control panel of the equipment.

y Operator's Manual for Facsimile Function

Chapter 5 “ENTERING & SETTING ITEMS”
Default Setting for Fax Function
Registering the Terminal ID

y Setup Guide for Printing Functions

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing
Function)”
Setting up Fax Settings
Setting up the Fax settings

Setup Flow for InternetFax Features 19

 1 EASY SETUP FLOW

6 Create a mailbox and register the Email address.

Create a mailbox (relay box) and register the Email address to enable onramp gateway.
In addition, you can make the settings either from the TopAccess or the control panel of
the equipment.

y Operator's Manual for Facsimile Function

Chapter 4 “SYSTEM FUNCTIONS”
Mailbox Communication
Setting up relay mailbox

y Setup Guide for Scanning Functions

Chapter 6 TopAccess REGISTRATION TAB PAGE
Managing Mailboxes
Setting up an Open Mailbox

Setup flow for offramp gateway

This setup procedure is for using offramp gateway. A received InternetFax/Email can be sent
automatically to other Facsimiles as a Fax via a public telephone line.

Offramp Gateway
An Email is sent to
"FAX=<fax number>@host1.toshibatec-ifax.com"
from a client computer

Client Computer Internet

An Internet Fax is sent to
"FAX=<fax number>@host1.toshibatec-ifax.com"
from an Internet Fax device

Internet Fax Device

The equipment receives

Email of which the forwarding SMTP Server
@ domain is "host1.toshibatec-ifax.com"
using SMTP transmission
via the SMTP server

An Email or Internet Fax is converted

to the facsimile document and sent to
<fax number> G3 facsimile G3 Facsimile

20 Setup Flow for InternetFax Features

Setup procedure

1 Set up the DNS server and SMTP server.

Set up the DNS server and SMTP server to enable Internet connection and InternetFax/
Email transfer. To enable SMTP transfer to the equipment, you also need to set the host
name (domain name) and MX record of the equipment in the DNS server.
P.24 “Setting up DNS Server and Mail Server”

2 Set up the TCP/IP and the HTTP Network Service to enable

TopAccess.
Set up the TCP/IP and HTTP Network Service from the control panel. TopAccess is
enabled by this setup.

y Setup Guide for Printing Functions

Chapter 5 “CONFIGURING NETWORKS (EQUIPMENT)”
TCP/IP Configuration
HTTP Configuration

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing

Function)”
Setting up Network Settings (Printing Function)
Setting up the TCP/IP
Setting up the HTTP Network service

The setup for the network environment has been completed. Use the TopAccess to make
settings for the equipment in the following procedure.

3 Set up the DNS session.

To enable the DNS server, specify the DNS server to which the host name (domain
name) and MX record of the equipment have been set.

y Setup Guide for Printing Functions

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing
Function)”
Setting up Network Settings (Printing Function)
Setting up the DNS session

4 Set up the DDNS session if required.

If the DNS server supports the dynamic DNS, set up the DDNS session.

y Setup Guide for Printing Functions

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing
Function)”
Setting up Network Settings (Printing Function)
Setting up the DDNS session

Setup Flow for InternetFax Features 21

 1 EASY SETUP FLOW

5 Set up the SMTP server.

Set up the SMTP server of this equipment to enable offramp gateway.

y Setup Guide for Scanning Functions

Chapter 8 "TopAccess ADMINISTRATION TAB PAGE-SETUP MENU (Scanning
Function)"
Setting up Network Settings (Scanning Function)
Setting up the SMTP Server

6 Set up the Fax settings.

Set up the Fax settings to enable the Fax function. In addition, you can make the settings
either from the TopAccess or the control panel of the equipment.

y Operator's Manual for Facsimile Function

Chapter 5 “ENTERING & SETTING ITEMS”
Default Setting for Fax Function
Registering the Terminal ID

y Setup Guide for Printing Functions

Chapter 10 “TopAccess ADMINISTRATION TAB PAGE - SETUP MENU (Printing
Function)”
Setting up Fax Settings
Setting up the Fax settings

22 Setup Flow for InternetFax Features

 SETTING UP NETWORK SERVER
2.

This section describes the instructions on how to set up the network servers.

Setting up DNS Server and Mail Server ................................................................24

Setting up the DNS server and mail server (Email transmission) .....................................................26
Setting up the DNS server and mail server (InternetFax) .................................................................26
Setting up the DNS server and mail server (Offramp gateway) ........................................................26
 2 SETTING UP NETWORK SERVER

Setting up DNS Server and Mail Server

This section describes the procedure of how to set up the DNS server and mail server in order to
connect to the Internet.
The following diagram illustrates the common network environment for Internet connection from
the local area network.

Internet

Global IP Address

Router
192.168.0.1

192.168.0.2 192.168.0.3 192.168.0.4

192.168.0.5

Router

192.168.1.1
DNS Server Email Server Proxy Server

192.168.1.2 192.168.1.3 192.168.1.4

Client Client

LAN
As shown in the above example, the local area network is composed of segments. One is
directly connected to a router to which a global IP address is assigned, and others are for the cli-
ent computers.
To enable Internet access from the local area network, assign a global IP address, which is an
IP address used on the Internet, to a router, and share it with other machines. In the above
example, a private IP address is assigned to all the machines in the local area network, and a
global IP address can be shared in each machine by the router using NAT (Network Address
Translation). Therefore, client computers and servers can connect to the Internet via the router.
It is recommended to set up the equipment to a segment other than those for routers connecting
to the Internet for security's sake.

Correct setup of the DNS server and mail server is required for sending/receiving an InternetFax
or an Email using the Internet. When setting the DNS server and mail server to enable the func-
tions provided in this equipment, refer to the following information.
P.26 “Setting up the DNS server and mail server (Email transmission)”
P.26 “Setting up the DNS server and mail server (InternetFax)”
P.26 “Setting up the DNS server and mail server (Offramp gateway)”

24 Setting up DNS Server and Mail Server

y If the IP address of the equipment is assigned using DHCP in the DDNS (Dynamic DNS)
environment, enable "006 DNS Servers" and "015 DNS Domain Name" in the "DHCP
Server's Scope Options" or "Server Option".

y When using DDNS (Dynamic DNS), be sure that the "Allow dynamic updates?" option is set
to "Yes" (for Windows 2000 Server) or "Nonsecure and Secure" (for Windows Server 2003 /
Windows Server 2008) for the "Forward Lookup Zones" and "Reverse Lookup Zones". If
"Secure" mode or "None" is selected in Windows Server 2003 / Windows Server 2008, be
sure to add the host name of the equipment to "Forward Lookup Zones" and "Reverse
Lookup Zones".

Windows 2000 Server Windows Server 2003

(Forward Lookup Zone) (Forward Lookup Zone)

Setting up DNS Server and Mail Server 25

 2 SETTING UP NETWORK SERVER

Setting up the DNS server and mail server (Email transmission)

Operation of the Email transmission from the equipment and that from client computers are the
same. Set the DNS server so that Internet access is made possible by the DNS service, and set
up the SMTP server as a mail server to enable this function. (Only the SMTP server is required
for Email transmission since it is a one-way transmission to the Internet.)

Setting up the DNS server and mail server (InternetFax)

InternetFax is a function to send/receive an InternetFax between the equipment and other
machines which support the InternetFax function. Operations of the transmission/reception of
the InternetFax and that of the Email are the same. Therefore this function can be enabled if the
Email system is set up on the network.
To set up the Email system, the SMTP server and POP3 server are needed as mail servers as
well as the DNS server. Set the MS record (E.g.: mxhost.toshibatec-ifax.com) and host name
(E.g.: mxhost) of the SMTP server in the DNS server. Then an InternetFax or Email sent to
"@toshibatec-ifax.com" will be transferred to the SMTP server and stored in the mailbox, and
the equipment can retain it by the POP server.

Setting up the DNS server and mail server (Offramp gateway)

To enable offramp gateway, configuration is required so that an InternetFax and Email can be
received by the SMTP protocol. However, the equipment does not support all the functions of an
SMTP server, InternetFax and Email collection.
To enable InternetFax and Email reception by the SMTP protocol over the Internet, an Internet-
Fax and an Email received in another SMTP server need to be transferred to this equipment.
Set up the following in each server. An InternetFax and an Email can be received from the
SMTP server by the SMTP protocol.
y Set the MX record (mxhost.toshibatec-ifax.com) for the SMTP server and the one
(mfp00c67861.toshibatec-ifax.com) for the equipment in the DNS server. Configure the set-
ting so that the MX record will transfer the received InternetFaxes and Emails to the SMTP
server.
y Set the host name (E.g.: mxhost) of the SMTP server and the one (E.g.:mfp00c67861) of the
equipment in the DNS server.
y Configure the settings in the SMTP server so that an Email or InternetFax sent from the
machine with a host name "mfp00c67861.toshibatec-ifax.com" will be transferred to the
equipment.

26 Setting up DNS Server and Mail Server

 TROUBLESHOOTING
3.

This section describes the troubleshooting for the network settings.

Troubleshooting Overview.....................................................................................28
Network Setting Checklists....................................................................................29
File storage .......................................................................................................................................29
Email transmission ............................................................................................................................30
Email printing ....................................................................................................................................31
InternetFax ........................................................................................................................................32
Onramp gateway...............................................................................................................................33
Offramp gateway...............................................................................................................................34

Error code list..........................................................................................................35

 3 TROUBLESHOOTING

Troubleshooting Overview
When a network-related error has occurred while you are using functions introduced in this man-
ual, troubleshoot it by referring to items shown below.

Network Setting Checklists

Check if the settings are correctly made according to “Chapter 1. EASY SETUP FLOW” by refer-
ring to checklists, and then specify the cause of the error and take an appropriate countermea-
sure. The checklists are introduced by functions. Look for a function you are using and refer to
the corresponding item in the list.
P.29 “Network Setting Checklists”

Error code list

This is the list of error codes printed on the Transmission/Reception Journal. The cause and
countermeasure of the error are shown next to each code. Refer to this list as required.
P.35 “Error code list”

Troubleshooting in this section is only a reference for solving errors, and it does not cover coun-
termeasures for every error because the network system of this equipment is configured with
various components (e.g. hardware, software). Therefore select and refer to the most appropri-
ate manual for each error according to the status.

Troubleshooting for errors other than the network-related ones in the scanning functions is
described in the following manuals:
y Quick Start Guide for Scanning Functions:
Excerpts parts of troubleshooting described in other manuals.
y Scanning Guide:
Introduces troubleshooting for errors on TWAIN driver operation.

28 Troubleshooting Overview
Network Setting Checklists
Check if the settings are correctly made according to “Chapter 1. EASY SETUP FLOW” by refer-
ring to checklists, and then specify the cause of the error and take an appropriate countermea-
sure. The checklists are introduced by functions. Look for a function you are using and refer to
the corresponding item in the list.

When this equipment cannot be detected over the network, check if the network cable is cor-
rectly connected, and then refer to the following manuals:

y Network Administration Guide for Printing Functions

Chapter 3 “TROUBLESHOOTING”
Equipment Detection and Printing Check

File storage
When an error has occurred in the file storage function, check the setting by referring to the list
below.

No. Check Item Yes No Countermeasure

1 Is the IP address of this Refer to the Setup Guide for
Next Step
equipment correctly set? Ö Printing Functions and set the
Ø
TCP/IP correctly.

2 Can you utilize the TopAc- Refer to the Setup Guide for
Next Step
cess? Ø Ö Printing Functions and set the
HTTP correctly.

3 Is a folder where the file is Refer to “Configuring Save as file

stored set correctly? Settings” in the Setup Guide for
Scanning Functions and set the
Next Step folder correctly.
Ö
Ø According to the protocol selected
in this step, setting the related
items in the “Setup” - “Network”
menu may be required.

4 Can the file be stored? An error code is printed in the

Transmission/Reception Journal.
End Ö
Refer to the following page:
P.35 “Error code list”

Network Setting Checklists 29

 3 TROUBLESHOOTING

Email transmission
When an error has occurred in the Email transmission function, check the setting by referring to
the list below.

No. Check Item Yes No Countermeasure

1 Are servers for sending Refer to an appropriate manual
Emails correctly set? and set the DNS server and
Next Step Ö SMTP server correctly.
Ø
P.24 “Setting up DNS Server
and Mail Server” (Ref.)

2 Is the IP address of this Refer to the Setup Guide for

Next Step
equipment correctly set? Ø Ö Printing Functions and set the
TCP/IP correctly.

3 Can you utilize the TopAc- Refer to the Setup Guide for
cess? Next Step Ö Printing Functions and set the
Ø
HTTP correctly.

4 Is the setting for SMTP Refer to the Setup Guide for

Next Step
transmission of Emails Ö Scanning Functions and set the
Ø
enabled? SMTP client correctly.

5 Is the setting for sending Refer to the Setup Guide for

Emails enabled? Next Step Scanning Functions and per-
Ö
Ø form a correct Email transmis-
sion setting.

6 Can you send Emails? An error code is printed in the

Transmission/Reception Journal.
End Ö
Refer to the following page:
P.35 “Error code list”

30 Network Setting Checklists

Email printing
When an error has occurred in the Email printing function, check the setting by referring to the
list below.

No. Check Item Yes No Countermeasure

1 Is a server for receiving Refer to an appropriate manual
Emails correctly set? and set the POP3 server cor-
Next Step Ö rectly.
Ø
P.24 “Setting up DNS Server
and Mail Server” (Ref.)

2 Is the IP address of this Refer to the Setup Guide for

Next Step
equipment correctly set? Ø Ö Printing Functions and set the
TCP/IP correctly.

3 Can you utilize the TopAc- Refer to the Setup Guide for
cess? Next Step Ö Printing Functions and set the
Ø
HTTP correctly.

4 Is the setting for receiving Refer to the Setup Guide for

Next Step
Emails enabled? Ö Scanning Functions and set the
Ø
POP3 correctly.

5 Is a setting for printing Refer to the Setup Guide for

Next Step
attachment files of the Ö Scanning Functions and per-
Ø
received Email enabled? form a correct Email print setting.

6 Can you receive Emails and An error code is printed in the

print their attachment files? Transmission/Reception Journal.
End Ö
Refer to the following page:
P.35 “Error code list”

Network Setting Checklists 31

 3 TROUBLESHOOTING

InternetFax
When an error has occurred in the InternetFax function, check the setting by referring to the list
below.

No. Check Item Yes No Countermeasure

1 Are servers for sending or Refer to an appropriate manual
receiving the Internet Faxes and set the DNS server and
set correctly? Next Step Ö SMTP server correctly.
Ø
P.24 “Setting up DNS Server
and Mail Server” (Ref.)

2 Is the IP address of this Refer to the Setup Guide for

Next Step
equipment correctly set? Ø Ö Printing Functions and set the
TCP/IP correctly.

3 Can you utilize the TopAc- Refer to the Setup Guide for
cess? Next Step Ö Printing Functions and set the
Ø
HTTP correctly.

4 Are settings for sending or Refer to the Setup Guide for

receiving Internet Faxes Scanning Functions and per-
Next Step
enabled? Ö form the correct settings of an
Ø
SMTP client computer, a POP3
server and the Internet Fax.

5 Is a setting for printing the Refer to the Setup Guide for

received InternetFax Next Step Ö Scanning Functions and per-
Ø
enabled? form a correct Email print setting.

6 Can you send and receive An error code is printed in the

the InternetFaxes and print Transmission/Reception Journal.
End Ö
the attachment files of the Refer to the following page:
received one? P.35 “Error code list”

32 Network Setting Checklists

Onramp gateway
When an error has occurred in the onramp gateway function, check the setting by referring to
the list below.

No. Check Item Yes No Countermeasure

1 Are servers for sending an Refer to an appropriate manual
InternetFax/Email set cor- and set the DNS server and
rectly? Next Step Ö SMTP server correctly.
Ø
P.24 “Setting up DNS Server
and Mail Server” (Ref.)

2 Is the IP address of this Refer to the Setup Guide for

Next Step
equipment correctly set? Ø Ö Printing Functions and set the
TCP/IP correctly.

3 Can you utilize the TopAc- Refer to the Setup Guide for
cess? Next Step Ö Printing Functions and set the
Ø
HTTP correctly.

4 Is the setting for SMTP Refer to the Setup Guide for

Next Step
transmission of an Internet- Ö Scanning Functions and set the
Ø
Fax/Email enabled? SMTP client correctly.

5 Are settings for sending an Refer to the Setup Guide for

Next Step
InternetFax/Email enabled? Ö Scanning Functions and per-
Ø
form a correct InternetFax setting.

6 Is a setting for the Fax func- Refer to the Setup Guide for
tions enabled? Printing Functions or the Oper-
Next Step Ö ator's Manual for Facsimile
Ø
Function and perform a correct
Fax setting.

7 Is a setting for the onramp Refer to the Setup Guide for

gateway functions enabled? Scanning Functions or the Oper-
Next Step ator's Manual for Facsimile
Ø Ö
Function and set the mailboxes
and the Email address of the des-
tination correctly.

8 Can you send a Fax docu- An error code is printed in the

ment received from a G3 Transmission/Reception Journal.
End Ö
facsimile as an InternetFax/ Refer to the following page:
Email? P.35 “Error code list”

Network Setting Checklists 33

 3 TROUBLESHOOTING

Offramp gateway
When an error has occurred in the offramp gateway function, check the setting by referring to
the list below.

No. Check Item Yes No Countermeasure

1 Are servers for forwarding Refer to an appropriate manual
an InternetFax/Email to this and set the DNS server and
equipment set correctly? Next Step Ö SMTP server correctly.
Ø
P.24 “Setting up DNS Server
and Mail Server” (Ref.)

2 Is the IP address of this Refer to the Setup Guide for

Next Step
equipment correctly set? Ø Ö Printing Functions and set the
TCP/IP correctly.

3 Can you utilize the TopAc- Refer to the Setup Guide for
cess? Next Step Ö Printing Functions and set the
Ø
HTTP correctly.

4 Are the settings for the DNS Refer to the Setup Guide for
session and DDNS session Scanning Functions and set the
enabled? Next Step DNS session correctly. If the DNS
Ö
Ø server supports dynamic DNS, a
setting for DDNS session is also
required.

5 Is a setting for the offramp Refer to the Setup Guide for

gateway functions enabled? Scanning Functions and set the
SMTP server of this equipment
correctly.
Next Step If “OffRamp Security” is set
Ö
Ø “Enable”, the Fax number of a
destination (to which the Fax is
forwarded) must be registered
into the address book of this
equipment.

6 Is a setting for the Fax func- Refer to the Setup Guide for
tions enabled? Printing Functions or the Oper-
Next Step
Ö ator's Manual for Facsimile
Ø
Function and perform a correct
Fax setting.

7 Can you fax an InternetFax/ An error code is printed in the

Email received from other Transmission/Reception Journal.
End Ö
equipments to a G3 facsim- Refer to the following page:
ile? P.35 “Error code list”

34 Network Setting Checklists

Error code list
The list below shows error codes printed on the Transmission/Reception Journal. Refer to the
cause and the countermeasure of an error indicated next to each error code as required.

Checking error code

When a communication error has occurred, “NG” (transmission result) and a two-digit error code
are indicated on the STATUS field of the Transmission/Reception Journal. Refer to the following
manuals to print out the Transmission/Reception Journal:

y Operator's Manual for Facsimile Function

Chapter 5 “ENTERING & SETTING ITEMS”
Default Settings for List & Report Output
Printing List

y Scanning Guide
Chapter 13 “Appendix”
Printing a communication journal

Error code list 35

 3 TROUBLESHOOTING

Transmission errors
Error code Cause Countermeasure
60 An error occurred during image data pro- Turn the power of this equipment OFF and
cessing. then back ON. If the error still occurs, con-
tact your service technician or service repre-
61 An error occurred during text data process- sentative.
ing.

62 Access to the network interface card was

denied.

63 A sequence error occurred on the USB

interface.

71 A time-out error occurred during communi- Check if the network cable is connected cor-
cation with an SMTP server. rectly and also the SMTP server is running
correctly.
Refer to the Setup Guide for Scanning
Functions and set the SMTP client cor-
rectly.

72 The destination machine responded that Refer to the Setup Guide for Printing
the transmission was an error because the Functions and set the host name of this
host name of this equipment (device name) equipment correctly.
was invalid.

73 The Email address of this equipment Refer to the Setup Guide for Scanning
(“From Address”) is not assigned or Functions and set the Email address of this
includes an invalid character. equipment correctly.

74 The SMTP server address is not assigned. Refer to the Setup Guide for Scanning
Functions and assign the SMTP server
address correctly.

75 The IP address of this equipment is not Refer to the Setup Guide for Printing
assigned. Functions and assign the IP address of this
equipment correctly.

76 The size of data being sent is over the max- Refer to the Setup Guide for Scanning
imum transmission size. Functions and set the value of “Maximum
Email / InternetFax Size” larger. Or reduce
the size of the data by reducing the number
of pages or such.

7C For sending Emails: Refer to “Selecting destinations from

The Email address of the destination is address book” in the Setup Guide for
invalid. Scanning Functions or “Direct Entry with
Digital Keys” in the Scanning Guide and
enter the Email address correctly.

For saving as files: Refer to “Configuring Save as file Settings”

Invalid entry is found for any of the “Net- in the Setup Guide for Scanning Func-
work Path”, “Server Name”, “Login User tions and set a folder to which the data are
Name” and “Password”. to be saved correctly.

7D Data transmission failed due to insufficient Wait until a job in process is completed, and
memory space. then ensure sufficient space in the memory.
If the error still occurs, turn the power of this
equipment OFF and then back ON.

36 Error code list

Error code Cause Countermeasure
A0 A system error is detected. If a template is Refer to the Setup Guide for Scanning
being used, it is incorrect. Functions and set the corresponding tem-
plate correctly. If the error still occurs, turn
the power of this equipment OFF and then
back ON.

A1 The address book data could not be Turn the power of this equipment OFF and
retrieved. then back ON. If the error still occurs, refer
to the Setup Guide for Scanning Func-
tions or the Operator's Manual for Fac-
simile Function and set the address book
correctly.

A2 An SMTP authentication error occurred. Refer to the Setup Guide for Scanning
Functions and set the SMTP client cor-
rectly. Or check if the SMTP server is run-
ning correctly.

A4 A file could not be saved in a certain folder. Check if the property of the folder is writable
or it has sufficient space.

A5 The protocol for saving files is invalid. Refer to “Setting up Save as file Settings” in
the Setup Guide for Scanning Functions
and set the protocol correctly.

A6 The data scanned with TWAIN driver could Reduce the size of the data by reducing the
not be saved for any of the following rea- number of pages or such. Or refer to the
sons: Scanning Guide and delete unnecessary
y The memory space is insufficient. TWAIN data currently saved to ensure suffi-
y Any of the number of pages, docu- cient space in the memory.
ments or folders has reached the maxi-
mum value for saving.

AF A system error is detected. Turn the power of this equipment OFF and
then back ON. If the error still occurs, con-
tact your service technician or service repre-
sentative.

Error code list 37

 3 TROUBLESHOOTING

Reception errors
Error code Cause Countermeasure
80 A sequence error occurred on the USB Turn the power of this equipment OFF and
interface. then back ON. If the error still occurs, con-
tact your service technician or service repre-
sentative.

90 The InternetFax or Email could not be Check the forwarded data. Or refer to the
received properly for any of the following Scanning Guide and check the data speci-
reasons and thus it was forwarded to a des- fications which this equipment can receive.
ignated address as an error: Then ask the sender to retry the transmis-
y The data are corrupted. sion in an acceptable format.
y Any of the format, compression
method, resolution and paper size of
the data is not supported by this equip-
ment.

91 The InternetFax or Email could not be Refer to the Scanning Guide and check the
received properly for any of the following data specifications which this equipment
reasons: can receive. Then ask the sender to retry
y The data are corrupted. the transmission in an acceptable format.
y Any of the format, compression
method, resolution and paper size of
the data is not supported by this equip-
ment.

92 The InternetFax or Email could not be Check the forwarded data. Or refer to the
received properly for any of the following Scanning Guide and check the data speci-
reasons and thus it was forwarded to a des- fications which this equipment can receive.
ignated address as an error: Then ask the sender to retry the transmis-
y The data are corrupted. sion in an acceptable format.
y Any of the format, attachment file for-
mat and character set of the data is not
supported by this equipment.

93 The InternetFax or Email could not be Refer to the Scanning Guide and check the
received properly for any of the following data specifications which this equipment
reasons: can receive. Then ask the sender to retry
y The data are corrupted. the transmission in an acceptable format.
y Any of the format, attachment file for-
mat and character set of the data is not
supported by this equipment.

94 The InternetFax or Email could not be Check the forwarded data. Or wait until a
received properly due to the insufficient job in process is completed, and then
memory space and thus it was forwarded to ensure sufficient space in the memory. Then
a designated address as an error. ask the sender to retry the transmission.

95 The InternetFax or Email could not be Wait until a job in process is completed, and
received properly due to the insufficient then ensure sufficient space in the memory.
memory space. Then ask the sender to retry the transmis-
sion.

9A In the offramp gateway function, the for- Check the Fax number in the RECEPTION
warding of the InternetFax or Email was JOURNAL, and then notify the sender that
stopped by the offramp security setting the forwarding was stopped.
because the Fax number of the destination If necessary, refer to the Setup Guide for
was not registered in the address book. Scanning Functions or the Operator's
Manual for Facsimile Function and regis-
ter the Fax number into the address book.

38 Error code list

Error code Cause Countermeasure
9B In the offramp gateway function, the for- Check the Fax number in the RECEPTION
warding of the InternetFax or Email was JOURNAL or on the forwarded data, and
stopped by the offramp security setting and then notify the sender that the forwarding
forwarded to a designated address as an was stopped.
error because the Fax number of the desti- If necessary, refer to the Setup Guide for
nation was not registered in the address Scanning Functions or the Operator's
book. Manual for Facsimile Function and regis-
ter the Fax number into the address book.

9C In the offramp gateway function, the for- Check the Fax number in the RECEPTION
warding of the InternetFax or Email was JOURNAL or on the forwarded data, and
stopped and forwarded to a designated then correct it (if 41 or more destinations are
address as an error because the Fax num- specified, set them within 40). Then ask the
ber of the destination includes an invalid sender to retry the transmission.
character or 41 or more destinations are
specified.

9D In the offramp gateway function, the for- Check the Fax number in the RECEPTION
warding of the InternetFax or Email was JOURNAL, and then correct it (if 41 or more
stopped because the Fax number the desti- destinations are specified, set them within
nation includes an invalid character or 41 or 40).
more destinations are specified.

9E The divided InternetFax/Email could not be Refer to the Setup Guide for Scanning
received properly for any of the following Functions and set “Enable Partial Email”
reasons: correctly. Then ask the sender to retry the
y The reception was not completed within transmission. If the divided data were sent
the waiting period specified for receiv- in a format which this equipment does not
ing divided data. support, contact your system administrator.
y A setting for receiving divided data
turned disabled during the reception.
y The divided data were sent in a format
which this equipment does not support.

9F Connection to a POP3 server failed. Check if the network cable is connected cor-
rectly and also the POP3 server is running
correctly. Or refer to the Setup Guide for
Scanning Functions and set the POP3
correctly.

Error code list 39

INDEX
D T
DDNS session ............................................ 21 TCP/IP
DNS server ................ 13, 15, 18, 21, 24, 26 Local area network connection
DNS session .............................................. 21 over TCP/IP .............................................11
TIFF file ............................................... 11, 17
E TopAccess .................12, 14, 16, 17, 19, 21
Email address ............................................. 20 Transmission/Reception Journal ...................35
Email printing ................................ 16, 17, 31 Troubleshooting ..........................................28
Email transmission ................... 11, 13, 26, 30 TWAIN data storage ....................................11
Error code list .......................................28, 35

F
Fax settings ..........................................19, 22
File storage ................................... 11, 12, 29

I
Internet connection ..................................... 11
InternetFax features .................................... 15
InternetFax function ..............................11, 32
InternetFax settings ...............................16, 19
IP address .................................................. 24
IPX/SPX
Local area network connection
over IPX/SPX .......................................... 11

L
Local area network ................................11, 24

M
Mail server .................................... 15, 24, 26
Mailbox ...................................................... 20
MX record ............................................21, 26

N
Network configuration .................................. 10
Network Setting Checklists .....................28, 29

O
Offramp gateway ..................... 11, 20, 26, 34
Onramp gateway ........................... 11, 18, 33

P
POP3 network services .........................16, 17
POP3 server ........................................17, 26
Protocol ...............................................12, 26

R
Relay box ................................................... 20

S
Scanning features ....................................... 12
Scanning functions ...................................... 11
SMTP client ................................... 14, 16, 19
SMTP server ........................... 13, 18, 21, 26

INDEX 41
42 INDEX
 GA-1201
OME09008100
MULTIFUNCTIONAL DIGITAL SYSTEMS
Network Administration Guide for Scanning Functions

GA-1201

2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN

R090820I0700-TTEC
© 2009 TOSHIBA TEC CORPORATION All rights reserved 2009-09