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Introduction To Business Process: Magal and Word - Integrated Business Processes With ERP Systems - © 2011

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322 views19 pages

Introduction To Business Process: Magal and Word - Integrated Business Processes With ERP Systems - © 2011

bis

Uploaded by

Thương Đỗ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 1

Introduction to Business Process

1 Magal and Word | Integrated Business Processes with ERP Systems | © 2011
Learning Objectives
1. Describe the functional organizational structure, and
explain why this structure creates problems for modern
businesses.
2. Describe key business processes in an organization.
3. Identify the main integration points between and among
processes.
4. Understand the cross-functional nature of processes and
their relationship to organizational areas.
5. Adopt and apply an integrated perspective to business
processes.

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
2
Learning Objectives (Continued)
6. Describe GBI’s organizational structure.
7. Explain how the SAP system promotes an integrated
approach to business processes

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
3
Functional Organizational Structure
 Most common organizational structure
 Functional structure divided into functions or departments
 Functions perform specialized tasks or activities
 Processes cut across functions
 Why is the functional structure so common?

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
4
The Functional Structure

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
5
Silo Effect
 Focusing on functional objectives without regard to process
objectives
 Optimizing functional goals vs. process goals
 Process execution requires
 Communication and coordination among functions
 How is this achieved?

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
6
Enterprise Systems
 Impossible to manage processes that are geographically
dispersed without utilizing modern information systems
 Enterprise systems (ES) support end-to-end processes
 Investments in ES have provided
 Increased profitability
 Increased productivity
 Competitive edge

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
7
Business Processes
 Sequence of tasks or activities that produce desired outcomes
 Key processes
 Procurement
 Fulfillment
 Production
 Processes interrelated with other processes
 Processes may have sub-processes

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
8
A Generic Business Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
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Key Business Processes

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
10
A Procurement Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
11
A Production Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
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A Fulfillment Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
13
Inventory and Warehouse Management
Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
14
An Asset Management Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
15
A Customer Service Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
16
A Project Management Process

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
17
Global Bicycle, Incorporated (GBI)
 Fictional company
 Background on GBI can be found in the overview document
on the SAP University Alliance Community
(http://uac.sap.com)
 GBI data is used throughout the book to illustrate key
concepts and processes
 Hands-on exercises and demos use GBI data

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
18
GBI Organizational Structure

Magal and Word | Integrated Business Processes with ERP Systems | © 2011
19

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