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Software Project Wbs Template: Project Title Company Name Project Manager Date

This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several main sections including: training, deployment, testing, data services population, service pages/customizations, and a FAQ knowledge base. It details specific sub-tasks for administering training, configuring at the global and country levels, integrating client roles and responsibilities, and testing the system. The WBS template is intended to help project managers plan and track progress of the various components involved in a global software project implementation.

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Frank-Olivier Beko Kingue
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152 views3 pages

Software Project Wbs Template: Project Title Company Name Project Manager Date

This document provides a work breakdown structure (WBS) template for a global software project rollout. The WBS outlines key tasks organized under several main sections including: training, deployment, testing, data services population, service pages/customizations, and a FAQ knowledge base. It details specific sub-tasks for administering training, configuring at the global and country levels, integrating client roles and responsibilities, and testing the system. The WBS template is intended to help project managers plan and track progress of the various components involved in a global software project implementation.

Uploaded by

Frank-Olivier Beko Kingue
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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SOFTWARE PROJECT WBS TEMPLATE

PROJECT TITLE COMPANY NAME

PROJECT MANAGER DATE

Global Rollout for Software Project

Training Global Level Configuration Client Roles & Country Level Configuration Service Pages &
Deployment FAQ Knowledge Base
Responsibilities in Customizations Testing Data Services
1. For Admin Training Population
2. Level Interface/Location Level Place

Application
Admin Training Appearance &
Admin & FAQ Staff Accounts Common Updated Client- Contact Upload
Configuration FAQs Service Mailboxes Staff Hosted Pages to UAT
Integration
Admin & FAQ Menu Management Refer to Chat
Create FAQs
Admin & FAQ Profiles

FAQs Staff Accounts


Call Center
Training Dashboards FAQ Catalog Menus System
Testing Company Upload
Custom Dropdown Menus FAQ Bookshelf Account Profiles
Countries/Provinces
Custom Fields
Look & Feel
System Configuration Domain for Chat Unit Testing Develop & Sign Off on
Pages Chat Request Product & Category
Page Migrate Data from
Service Content Library Legacy Systems Taxonomy
Ticket Management Service Levels
Configuration (Standard Text)
Products/Categories
Linking
Template Messages Ticket Workflow Default Response Times
SEO Settings Ticket SLAs Service Levels

Profanity Filter Ticket Types Public Holidays SSI Files Identify Existing
Common Words (And,
CSS Files FAQs & Useful
Chat Bot & Ticket Levels That, Were) 3rd-Party Data & Content
Assets Cleaned-Up
Agent Chat contact Data
FAQs

Session Queues Tickets


Contacts & Companies Source Country
Agent Statuses Level Data
Country Knowledge Base
Contact Custom Menu Configuration

Org Custom Menu

KEY Custom Fields SEO Settings


Profanity Filter

Client
Deliverables

Activity/Task

Deliverables
SOFTWARE PROJECT WBS TEMPLATE
PROJECT TITLE COMPANY NAME

PROJECT MANAGER DATE

Global Rollout for Software Project

KEY

Client
Deliverables

Activity/Task

Deliverables

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