APM System Requirements: 2020 General Electric Company
APM System Requirements: 2020 General Electric Company
Chapter 4: Support 26
Customer Support 27
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© 2020 General Electric Company.
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are the property of their respective owners.
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THIS DOCUMENT AND ITS CONTENTS ARE PROVIDED "AS IS," WITH NO REPRESENTATION OR
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LIABILITY ARISING FROM RELIANCE UPON ANY INFORMATION CONTAINED HEREIN IS EXPRESSLY
DISCLAIMED.
Access to and use of the software described in this document is conditioned on acceptance of the End
User License Agreement and compliance with its terms.
1
The Basic System
Topics:
Mobile Devices
You can use GE Digital APM on mobile devices either in the GE Digital APM mobile application or in the
web browser on the device. The following information is generic and pertains to using the application on
mobile devices in either of these scenarios. For specific information regarding the mobile application, see
the GE Digital APM Mobile Application portion of the Getting Started section of this documentation.
Support for mobile devices is provided in two resolution view modes: full or limited. Full-resolution view
mode supports access to the entire GE Digital APM system. Limited-resolution view mode supports
limited access to overview pages and data collection. Resolution view mode is determined by the type of
device that is used to access GE Digital APM, and is not a selectable option.
Important: To access GE Digital APM on a mobile device, you must first connect to your corporate virtual
private network (VPN).
Note: Interaction with diagramming and design canvases is not available on touch-screen devices. If
needed, use a mouse peripheral to utilize this functionality.
Minimum requirements for full-resolution view mode: Devices used in the GE Digital APM testing environment:
Minimum requirements for limited-resolution view mode: Devices used in the GE Digital APM testing environment:
• Four Processor Cores, 1.3 GHz • Lenovo A1000 (480 X 800 screen resolution)
• 1 GB RAM
• 8 GB of available hard drive space
• Minimum screen resolution of 320 pixels wide in portrait
mode (4" or larger physical screen size recommended)
Software Requirements
The following software components are required on any machine or device that will access the GE Digital
APM system using a browser. If the software meets the following requirements, you can access GE Digital
APM using any operating system.
One of the following browsers is required for desktops, laptops, and mobile devices:
• Google Chrome
Note:
◦ Predix APM has been tested with Google Chrome version 84. To ensure you have the latest security
updates, GE Digital recommends that you use the latest Google Chrome version available.
◦ If your system uses Data Guardian from Koingo Software and you use the Google Chrome browser,
you may have to use the browser in Incognito mode to successfully access GE Digital APM.
• Internet Explorer (11.0.27 and above)
Android 5, 6, 7, 8, and 9
Note: The method used to access Reference Documents in the GE Digital APM mobile application will
vary depending on your device platform. For example, on Windows and Android devices, the first time you
access Reference Documents, you will be prompted to select the application in which you want to open a
file, and this selection will then become the default. Apple iOS will always prompt you to select an
application. On all platforms, you will also be prompted when the platform for your device does not
recognize the file type that it is attempting to download.
Calibration Management CMX Calibration Management Software The following software must be installed
Version 2 (2.10.114.0) to establish communication with the CMX
Calibration Management software:
GE Digital APM Client Web Browser Google Chrome Predix APM has been tested with Google
Chrome version 84. To ensure you have
the latest security updates, GE Digital
recommends that you use the latest
Google Chrome version available.
R Scripts DeployR Open 8.0.0, DeployR Enterprise The GE Digital APM testing environment
8.0.0, and Machine Learning Server 9.2.1 uses DeployR Open 8.0.0, DeployR
or 9.3.0 Enterprise 8.0.0, and Machine Learning
Server 9.3.0.
6.7.0
Supported Devices
GE DMS2 None
* Thickness Monitoring and Calibration Management use the Devices Interface, which is a UI that is
configured to support the transfer of data between GE Digital APM and devices that GE Digital APM
supports.
Deploying Translations
To activate licenses for language translation, contact GE Global Support: https://www.ge.com/digital/
asset-performance-management.
2
System Requirements for Modules
Topics:
Additional Licensing
The following additional licenses are required to take advantage of the SAP Adapters:
SAP Integration Interfaces:
Enables the SAP Equipment, Functional Location, Work History, and Notification Creation Adapters.
SAP Technical Characteristics:
Enables the SAP Technical Characteristics Adapter.
SAP Work Management:
Enables the SAP Work Management Adapter.
The following additional license is required to take advantage of the SAP PI Adapters:
SAP Process Integration:
Enables the SAP PI Adapters.
The following additional license is required to take advantage of the Maximo Adapters:
Maximo Interfaces:
Enables the Maximo Equipment, Functional Location, Work History, Service Request, and Work Order
Generation Adapters.
The following additional license is required to take advantage of the ServiceMax Adapters:
ServiceMax Enterprise License:
Enables ServiceMax Installed Product and Service Request Generation Adapters.
Note: There is no additional license required to take advantage of the APM Connect Data Loader
functionality.
UDLP Versions
Beginning with the Sept. 21, 2018 release, GE Digital APM will maintain compatibility with the APM
Connect client-side jobs one version prior to the newly released version.
To prevent processing failures, you must upgrade your on-premises, client-side jobs within two months of
a GE Digital APM release to the most current version of the APM Connect client jobs. For example, if the
GE Digital APM tenant has installed the Dec. 14, 2018 release, you must upgrade the on-premises, client-
side jobs to UDLP V2.5.0 or V2.5.1 by Feb. 14, 2019, otherwise the next release of the GE Digital APM
tenant may not process your data correctly.
The following UDLP versions are currently supported in GE Digital APM:
• V2.9.0
Additional License
• If you are planning to use Flexible RBI Methodology, the Policy Designer license is also required.
• If you want to take advantage of the extended RBI functionality for pipelines, the Pipeline Management
license is also required.
3
Administrative Features
Topics:
4
Support
Topics:
• Customer Support
5
Release Notes
Topics:
The following issues, which existed in one or more previous versions, have been resolved.
Description Tracking ID
Previously, if user authentication using SSO was enabled for GE Digital APM, when you attempted DE140178
to access GE Digital APM using Google Chrome version 80 or a higher version, an error message
appeared, and the login failed. This issue has been resolved.
The GE Digital APM V4.4.0.0.0 is now deployed on the .NET Core platform and now supports the US408564
following operating systems and relational database management systems:
APM Mobile is now compatible with Zebra TC-75X touch computer and utilizes both the US351912
integrated barcode scanning and the NFC RFID tag scanning.
The following issues that existed in one or more previous versions have been resolved.
Description Tracking ID
Previously, while accessing the help content for the system requirements of SQL Server Analysis DE101559
Services, the following issues were found in the Software Requirements section: