Contact details of bodies designated to assist service recipients

(Article 21 Bodies)
08/09/2010
Member Body designated (for providing information to Body designated (for providing information to businesses)
State consumers)

Austria Europäisches Verbraucherzentrum Österreich Wirtschaftskammer Österreich

(European Consumer Centre Austria) (Austrian Federal Economic Chamber)

Mariahilfer Straße 81 Wiedner Hauptstraße 63

A-1060 Wien A-1045 Wien
Tel: 0043 1 588 77-334 or 342 Tel: +43 (0) 5 90 900 - 4356
Fax: 0043 1 588 77-71 Fax: +43 (0) 5 90 900 - 114356
E-mail: info@europakonsument.at E-mail: euroinfo@wko.at|
http://www.europakonsument.at http://wko.at/eu
Belgium SPF Economie, PME, Classes moyennes et Energie SPF Economie, PME, Classes moyennes et Energie
(DG Contrôle et Médiation - Coopération internationale) (DG Contrôle et Médiation - Coopération internationale)

WTC III, Boulevard Simon Bolivar, 30 WTC III, Boulevard Simon Bolivar, 30
1000 Bruxelles 1000 Bruxelles
Tél. : +32 (0) 800 120 33 Tél. : +32 (0) 800 120 33
Fax : +32 (0) 800 120 33 Fax : +32 (0) 800 120 33
E-mail: CONSUMER21SERVICES@economie.fgov.be E-mail: BUSINESS21SERVICES@economie.fgov.be
http://economie.fgov.be/ http://economie.fgov.be/
Bulgaria Point of Single Contact in cooperation with the European Point of Single Contact
Consumer Centre
(European Consumer Centre – Bulgaria) Postal address:
Tel.:
14 Bacho Kiro Str. Fax:
1000 Sofia E-Mail:
Tel: +359 2 986 7672 Web-address:
Fax: +359 2 987 5508
E-mail: ecc.bulgaria@kzp.bg
http://ecc.kzp.bg/
Cyprus European Consumer Centre (Cyprus) (ECC-Net) Point of Single Contact Cyprus
(Ministry of Commerce, Industry and Tourism)
6, Andrea Araouzou str.
1421 Nicosia, Cyprus 13-15, Andrea Araouzou street
Tel.:+ 357 22 867167 1421 Nicosia, Cyprus
Fax: + 357 22 375120 Tel.: + 357 22 409345
E-mail: ecccyprus@mcit.gov.cy Fax: + 357 22 409432

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
www.ecccyprus.org E-mail: onestopshop@mcit.gov.cy
www.businessincyprus.gov.cy
Czech Points of Single Contact Points of Single Contact
Republic (Ministry of Industry and Trade) (Ministry of Industry and Trade)

Politických vězňů 20 Politických vězňů 20

112 49 Prague 1 112 49 Prague 1
Tel: +420 224 852 167 tel.: +420 224 852 167
Fax: +420 224 853 079 Fax: +420 224 8153 079
E-mail: sluzby@mpo.cz E-mail: sluzby@mpo.cz
www.mpo.cz www.mpo.cz
Denmark Forbruger Europa (ECC-Net) Point of Single Contact
(Danish enterprise and construction authority)
Amagerfælledvej 56
2300 København S Langelinje Alle 17
Tel: +45 32 66 90 00 2100. Copenhagen Ø
Fax: +45 32 66 91 00 Tel: +45 35 66 000
E-mail: info@forbrugereuropa.dk E-mail: BusinessInDenmark@ebst.dk
www.forbrugereuropa.dk www.businessindenmark.dk
Estonia EUROPEAN CONSUMER CENTRE ESTONIA (ECC-Net) Ministry of Economic Affairs and Communications
EUROOPA LIIDU TARBIJA NÕUSTAMISKESKUS
Harju 11,
Kiriku 4 15072 Tallinn
15071 Tallinn Tel: +372 6256 489
Tel: +372/6201 708 Fax: +372 6256 404
Fax +372/6201 701 E-mail: SFD@mkm.ee
E-mail: consumer@consumer.ee www.mkm.ee
http://www.consumer.ee/
Finland Consumer Agency Point of Single Contact
(Consumer Agency)
Haapaniemenkatu 4, Box 5
00531 Helsinki Haapaniemenkatu 4, Box 5
Tel: +358 10 19 4700 00531 Helsinki
Fax: +358 9 876 4398 Tel: +358 10 19 4700
E-mail: palveludirektiivi@kuluttajavirasto.fi Fax: +358 9 876 4398
www.kuluttajavirasto.fi E-mail: posti@kuluttajavirasto.fi
www.kuluttajavirasto.fi
France Centre Européen des Consommateurs France Enterprise Europe Network Paris Ile-de-France Centre (PIC²) Paris

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
European Consumer Centre France (ECC-Net) Chamber of commerce and industry (CCIP)
c/o Euro-Info-Verbraucher e.V. / Euro-Info-Consommateurs Centre d'information européenne

Rehfusplatz 11 27 avenue de Friedland

77694 Kehl 75382 Paris Cedex O8
Tel: +49 7851 991 48 0 Tél : +33 1 55 65 73 13
Fax: +49 7851 991 48 11 Fax : + 33 1 55 65 73 06
E-mail: CEC-Services@euroinfo-kehl.eu E-mail: europeccip@pic2europe.fr
http://www.euroinfo-kehl.eu http://www.pic2europe.fr/
Germany Bundesamt für Verbraucherschutz und Germany Trade & Invest - Gesellschaft für Außenwirtschaft und
Lebensmittelsicherheit (Federal Office of Consumer Standortmarketing mbH (Cologne Office (Trade))
Protection and Food Safety)
Agrippastraße 87-93
Mauerstr. 39-42 50676 Cologne
10117 Berlin Tel: +49 221 2057-0
Tel: +49 18444 00221 Fax: +49 221 2057-212
E-mail: verbraucher@portal21.de E-mail: unternehmer@portal21.de
http://www.portal21.de http://www.portal21.de

Headquarters Berlin: www.gtai.com

Greece European Consumer Centre Hellas (ECC-Net) National Documentation Centre (Enterprise Europe Network-
Hellas)
Kaniggos Square
101 81, Athens 48 Vas. Constantinou
Tel:+30 210 3847106 116 35, Athens
Fax: +30 210 3847106 Tel: +30 210 7273921
E-mail: director_eccgr@efpolis.gr Fax: +30 210 7246824
http://www.eccefpolis.gr/ E-mail: akarah@ekt.gr
http://www.ekt.gr, www.enterprise-hellas.gr

Hungary European Consumer Centre Hungary (ECC-Net) Enterprise Europe Network

ITD Hungary Zrt.
1012 Budapest, Logodi u. 22-24
Tel: 36 1 473 0338 1061 Budapest, Andrássy út 12.
Fax: 36 1 331 7386 Tel: 36 1 472 8100
E-mail: info@efk.hu Fax: 36 1 472 8101
www.efk.hu E-mail: info@itd.hu
www.itd.hu

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
Iceland Neytendastofa (Consumer Agency) Neytendastofa (Consumer Agency)

Borgartúni 21 Borgartúni 21
105 Reykjavík 105 Reykjavík

Tel: + 354 – 510 11 00 Tel: + 354 – 510 11 00

Fax: + 354 – 510 11 01 Fax: + 354 – 510 11 01
E-mail: postur@neytendastofa.is E-mail: postur@neytendastofa.is
http://www.neytendastofa.is http://www.neytendastofa.is

Ireland European Consumer Centre Ireland (ECC-Net) Galway Chamber of Commerce

13A Upper O'Connell Street Commerce House

Dublin 1 Merchant's Road
Tel: + 353 (0)1 809 0606 Galway
Fax: +353 1 809 0601 Tel: +353 (0)91 563536
E-mail: info@eccireland.ie Fax: +353 (0)91 561963
http://www.eccireland.ie/ www.galwaychamber.com

Italy ECC-Net Italy Unioncamere (Chambers of Commerce) trough points of single

contacts:
Via G.M. Lancisi, 31 A - 00161 Rome
Tel: +39 (0)6 44238090 Sallustio 21
Fax: +39 (0)6 44118348 00187 Roma-
E-mail: info@ecc-netitalia.it Tel: +39 06-4704218
www.ecc-netitalia.it Fax:+39 06.4704240
E-mail:
www.impresainungiorno.it

Latvia
European Consumer Centre Latvia ECC-Net (ECC Latvia) Investment and Development Agency of Latvia
157 Kr.Valdemara Street, Room 228, Riga, LV-1013, Latvia 2 Perses Street, Riga, LV-1442, Latvia
Tel: +371 6738 86 25 Tel: +371 6703 94 30
Fax: +371 6738 86 25 Fax: +371 6703 94 31
E-mail: info@ecclatvia.lv E-mail: een@liaa.gov.lv
http://www.ecclatvia.lv http://www.liaa.gov.lv

Liechtenstein Amt für Handel und Transport Einheitlicher Ansprechpartner/ Point of Single Contact

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
(Fachbereich Konsumentenschutz, (Stabsstelle EWR / EEA Coordination Unit)
Urheberrecht und unlauterer Wettbewerb)
Austrasse 79 / Europark
Postfach 684 FL-9490 Vaduz
9490 Vaduz Tel.: +423 236 60 37
Liechtenstein Fax: +423 236 60 38
Tel: (+423) 236 69 04 E-mail: info@sewr.li
Fax: (+423) 236 69 07 http://www.sewr.llv.li/
E-mail:info@aht.llv.li
http://www.llv.li/llv-aht-home.htm
Lithuania Europos vartotojų centras (ECC-Net) Europos vartotojų centras (ECC-Net)
European Consumer Centre in Lithuania European Consumer Centre in Lithuania

Odminių g. 12, Odminių g. 12,

LT-01122 Vilnius LT-01122 Vilnius
Tel.: +370 52650368 Tel.: +370 52650368
Fax: +370 52623123 Fax: +370 52623123
E-mail: info@ecc.lt E-mail: info@ecc.lt
http://www.ecc.lt/ http://www.ecc.lt/

Luxembourg European Consumer Centre Luxembourg (ECC-Net) Entreprise Europe Network

Chambre des Métiers Luxembourg
55 rue des Bruyeres 2, Circuit de la Foire Internationale
L-1274 Howald Luxembourg-Kirchberg
Tel: +352 26 84 64-1 BP 1604 · L-1016 Luxembourg
Fax: +352 26 84 57 61 Tel: + 352 42 67 67 -1
E-mail: info@cecluxembourg.lu Fax: + 352 42 67 87
http://www.cecluxembourg.lu/ E-mail: contact@cdm.lu
http://www.eicluxembourg.lu/

Espace Entreprises de la Chambre de Commerce de Luxembourg

“Guichet unique”
7, rue Alcide de Gasperi
Luxembourg - Kirchberg
Tel: +352 42 39 39 – 330
Fax: +352 42 39 39 – 824
E-mail: entreprises@cc.lu
http://www.cc.lu/

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010

Malta European Consumer Centre (MALTA) (ECC-Net) European Consumer Centre (MALTA) (ECC-Net)

47 A, South Street, 47 A, South Street,

Valletta VLT 1101 Valletta VLT 1101
Tel: +356 2122 1901 Tel: +356 2122 1901
Fax: +356 2122 1902 Fax: +356 2122 1902
E-mail: ecc.malta@gov.mt E-mail: ecc.malta@gov.mt
http://www.eccnetmalta.gov.mt http://www.eccnetmalta.gov.mt
Norway The European Consumer Centre (ECC-Net) Enterprise Europe Network

Forbruker Europa Innovation Norway

P.O. Box 4594 Nydalen Po. box 448 - Sentrum
0404 Oslo N-0104 Oslo Norway
Tel: +47 23 400 500 Tel. +47 22 00 29 50
Fax: +47 23 400 501 Fax +47 22 00 25 01
E-mail: post@forbrukereuropa.no E-mail: bedriftieu@innovasjonnorge.no
http://www.forbrukereuropa.no http://www.bedriftieu.no/
Poland Point of Single Contact Point of Single Contact

Postal address:
Tel: Postal address:
E-mail: Tel:
http://www.eu-go.gov.pl E-mail:
http://www.eu-go.gov.pl
Portugal Ministry of Economy and Innovation Instituto de Apoio às Pequenas e Médias Empresas e à Inovação
Direcção Geral do Consumidor IAPMEI
Postal address Estrada do Paço do Lumiar, Campus do Lumiar - Edíficio A
Tel: 1649-038 Lisboa
E-mail: Tel:
E-mail:
Romania European Consumer Centre Romania (ECC-Net) Name of designated body

Bd. Nicolae Balcescu nr. 32-34, etaj 4, ap. 16, Sector 1, Postal address:
Bucharest, RO-010055, Tel:
Tel: +40-(21)-315.71.49 Fax:
Fax: +40-(21)-311.02.42 E-mail:

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
E-mail: office@eccromania.ro Web-address:
www.eccromania.ro
Slovakia European Consumer Centre Slovakia (ECC-Net) Ministry of Economy of the Slovak Republic

Mierová 19 Mierová 19
SK-827 15 Bratislava 212 SK-827 15 Bratislava 212
Tel: +421/2/4854 2016 Tel:
Fax: +421/2/4854 1627 Fax: +421/2/4854 3818
E-mail: ecc@economy.gov.sk E-mail: services21@economy.gov.sk
www.economy.gov.sk; www.mhsr.sk www.economy.gov.sk, www.mhsr.sk
Slovenia Evropski potrošniški center (European Consumer Centre Obrtno-podjetniška zbornica Slovenije (Chamber of craft and small
Slovenia (ECC-Net)) business)

Frankopanska 5 Celovška 71
1000 Ljubljana p.p. 2350
Tel.: +386 1 432 30 35, 1000 Ljubljana
Fax: +386 1 433 33 71 Tel.: +386 1 583 05 09
E-mail: epc@epc.si Fax: +386 1 583 08 30
http://www.epc.si./ E-mail: info@ozs.si
http://www.ozs.si/

Gospodarska zbornica Slovenije (Chamber of commerce and

industry)

Dimičeva 13
1504 Ljubljana
Tel.: +386 1 5898 000
Fax: 386 1 58 98 100]
E-mail: info@gzs.si
www.gzs.si/eng
Spain European Consumer Centre (Spain) (ECC-Net) Ministerio de Industria, Turismo y Comercio
Instituto Nacional de Consumo Dirección General de Política de la PYME

C/ Principe de Vergara, 54 Pº de la Castellana, 160 - planta 12

28006, Madrid 28046 Madrid
Tel: +34 91 822 45 55 Tel: +34 900 19 00 92
Fax: +34/ 91 822 45 62 Fax: +34 91 349 47 76
E-mail: cec@consumo-inc.es E-mail: infopyme@mityc.es

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 Contact details of bodies designated to assist service recipients
(Article 21 Bodies)
08/09/2010
http://cec.consumo-inc.es/ http://www.ipyme.org/en-US/Contacto/Paginas/Contactenos.aspx
Sweden The Swedish Consumer Agency (ECC-Net) The National Board of Trade

Konsument Europa Drottninggatan 89

Konsumentverket Box 6803
Lagergrens Gata 8 113 86 Stockholm
Box 48 Tel: +46-8-690 48 00
SE-651 02 Karlstad Fax: +46-8-30 67 59
Tel: +46 (0)54 - 19 41 50 E-mail: kommerskollegium@kommers.se
Fax: +46 (0)54 - 19 41 59: http://www.kommers.se/
E-mail: info@konsumenteuropa.se
http://www.konsumenteuropa.se/
The The Consumer Authority Antwoord voor bedrijven ("Dutch Point of Single Contact")
Netherlands Consumentenautoriteit (BackOffice Consumentenautoriteit)
Ministerie van Economische Zaken
Wijnhaven 24 Projectdirectie Eerste Lijn voor Bedrijven
Postbus 16759 Postbus 20101
2500 BT DEN HAAG 2500 EC Den Haag
Tel: +31 (0)70 330 59 81 Tel: +31 70 3798989
Fax: +31 (0)70 330 59 89 E-mail: http://www.answersforbusiness.nl/en/contact
E-mail: backoffice_ca@consumentenautoriteit.nl www.answersforbusiness.nl
http://www.consumentenautoriteit.nl/
United The European Consumer Centre for Services Point of Single Contact: Business Link
Kingdom Trading Standards Institute (TSI)
Department for Business, Innovation and Skills
1 Sylvan Court 1 Victoria Street
Sylvan Way London SW1H 0ET
Southfields Business Park
Basildon Tel: 0845 600 9 006
Essex SS15 6TH E-mail: psc@bis.gsi.gov.uk
www.businesslink.gov.uk
Tel: +44 (0)845 608 9494
E-mail: eccs@tsi.org.uk
www.ukecc-services.net