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Ask An Actuary: Communication Skills: Module: Decision Making and Communication

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Noura Shamseddine
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77 views2 pages

Ask An Actuary: Communication Skills: Module: Decision Making and Communication

Uploaded by

Noura Shamseddine
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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E-LEARNING MODULES

Module: Decision Making and Communication


Section 1: Module Overview

Ask an Actuary: Communication


Skills
How has improving your communication skills enhanced your career?

Response 1: Experienced Actuary


I would not be an account executive today without well-developed communication skills.
I would cite communication skills as the most critical requirement in my current assignment as the account executive
for our company’s largest group insurance client. Once a month I have to report to the group’s insurance committee
on issues ranging from strategic planning to claim reserving methodology. On a daily basis I am typically talking
directly with plan participants to deal with issues such as medical underwriting appeals.

Response 2: Actuarial Consultant


Communication doesn’t enhance my career—communication is my career.
I am often asked by others what I do and my standard response is, “I am an actuary and, in my case, I work as a
consultant in the pension industry.” This usually gets a response such as “you must be really good in math.” My
response is, “Math is my talent and my math ability first led me to become an actuary, but, to be honest, I have used
my communication skills much more than my math skills in my career.”
Let’s take a quick inventory of some of the things that I do:
Reviewing actuarial work requires some math skill but more importantly requires oral communication skills to respond
appropriately to my coworkers.
Attending client meetings requires listening skills, leadership skills, presentation skills, planning skills, mediation skills,
arbitration skills, decision-making skills and maybe grade-six arithmetic.
Preparing actuarial reports requires writing skills and presentation skills.
Delivering employee presentations requires presentation skills, listening skills, oral communication skills and no math.
Managing client accounts requires interpersonal skills, leadership skills, mentoring skills, decision-making skills, oral
and writing skills and maybe grade-three arithmetic.
Mentoring actuarial students requires math skills, model building skills, communication skills and teamwork skills.

I truly enjoy the communication aspects of my career and spend more time developing both my communication and
interpersonal skills than I do with what are viewed as traditional actuarial skills.

My communication skills definitely give me an edge over my competitors—my clients and colleagues tell me so.

dmac_s1-02_commskills Copyright ©2010 by Society of Actuaries 1


E-LEARNING MODULES

Module: Decision Making and Communication


Section 1: Module Overview

dmac_s1-02_commskills Copyright ©2010 by Society of Actuaries 2

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