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How To Get Logs From The GD-INTIP-GD3-INTIP3

The document provides steps to retrieve logs from GD, GD2, GD3, GA, GA2, GA3, INTIP, INTIP2, INTIP3, and INTIP/GD modules. The logs are stored in both RAM memory and flash memory. Key steps include telnetting to the device, navigating directories, and using commands like 'cat' to view specific log files like monitor.log. Alternative methods like using mgconfig or infocollect tools are also outlined.

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Ra Yuth
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398 views

How To Get Logs From The GD-INTIP-GD3-INTIP3

The document provides steps to retrieve logs from GD, GD2, GD3, GA, GA2, GA3, INTIP, INTIP2, INTIP3, and INTIP/GD modules. The logs are stored in both RAM memory and flash memory. Key steps include telnetting to the device, navigating directories, and using commands like 'cat' to view specific log files like monitor.log. Alternative methods like using mgconfig or infocollect tools are also outlined.

Uploaded by

Ra Yuth
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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How to get logs from the INTIP/GD/GD2 GA/GA2

ATTENTION: All the commands described below must be visible in a capture file.

Step1. Telnet to GD from the call server


> Login admin/admin and "su" (to log as root)
> history_reset’ command (to get the last previous reset reason)

Step2. Get GD information's in RAM memory. They are curent logs


                                                                                                                                                        
> cd /var/log
> ls -l (very important to list presence and date of files)
 > cat  monitor.log,   cat monitor2.log  (*), cat monitor3.log  (*)
(*) May be this file is not present. The most important file is monitor.log
Step3. Get GD information's in Flash memory.They are logs before last reboots
                                                                                                                                            
> cd /mnt/flash/info
> ls -l (very important to list presence and date of files)
> cat monitor.log,   cat monitor2.log  (*), cat monitor3.log  (*)
> cat prev_monitor.log (*),   cat prev_monitor2.log  (*), cat prev_monitor3.log  (*)
> cat backtrace (*)
(*) May be this file is not present. The most important file is monitor.log

Nota: Date and time of /mnt/flash/info/monitor.log file, must correspond to the date of GD loss
(incidents).

How to get logs from the GD3/GA3/INTIP3


----------------------------------------------------
- Current logs are stored in RAM memory under /var/log directory.
- Logs before the last reboot are stored under /mnt/flash/info directory.
- The five oldest logs are stored under /mnt/flash/info/previous directory, but are zipped.
Different ways to retrieve logs on an NGP board.
1- By using mgconfig menu.
- Enter mgconfig menu and select option 14 - Archive log files. log.tar.gz archive file is created
Under/home/tftpboot
directory.                                                                                                                                   
- Upload the file on an external FTP server, that can be the OmniPCX Enterprise if SSH is not
activated or an external server using ftpput command.
>ftpput -u <login> -p <pwd> <IP_@_FTP_server> /home/tftpboot/log.tar.gz
<filename_on_FTP_server>

Or simply use tftp command from the Call Server:


> tftp <GD3/INTIP3ip address>
 > tftp> bin
                                                                                                                                          
> tftp> get log.tar.gz
> tftp> quit

2- By using "infocollect" tool.


This method is available from "infocollect" version 3.7 downloadable from BPWS,and from
OmniPCX Enterprise version I1.605.18.
Use the option -i (infocollect -i) and answer y to the gd module.
Then you will be asked to get logs from ALL GD3/GA3/INTIP3 boards or just one by specifying its
<CR> <cpl>.
Generated archive file is loaded in /tmpd directory.
How to get logs from INTIP/INTIP2
--------------------------------------------
Connect INTIP through "cpl_online <CR> <cpl
At the INTIP prompt, type:
  > tlog
At the TRACELOG prompt, type:
  > displaycur
 To display the current information and the information from the last start.
Note:This is a page by page display, to move from one page to another press Enter and to exit, press
q followed by Enter.
> listindex
To display the last five starts recorded.
 > displayone
To display four choices, these choices correspond to the starts seen by listindex.
 The last log recorded before INTIP reboot correspond to index-1

                                                                                                                                                                             
  

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