ISO 9001:2015 data required for Internal audit and MRM

Department List of records Description Requirements

/Function For Internal audit records For Analysis
Sales Enquires, quotation and Maintained and updated by As per the scope of audit – 2 1. No. of enquires recd.
order data sheet client in excel sheet / samples for successful 2. Relevant enquires
register orders. 3. No. of quotations sent.
4. No. of Order awarded.
5.
Customer Feedback Received form the Feedback received from the 1. No of feedback received.
customers on demand either customer as per your 2. individual feedback form
by email / hard copies. “customer feedback form. scanned copies to find out
the customer satisfaction
Index.
Customer complaints Emails Customer complaints and
1. Corrections and Corrective
actions records (if any
customer complaint)
Delivery Details Delivery challan / invoice Delivery Challan no. / invoice 1.No of orders delivered.
records no. of the above orders 2.No of orders delivered on
or before scheduled date.
Purchase Approved supplier’s list Maintained and updated by Updated list
Purchase Incharge - Excel
Supplier Registration for Hard copies duly signed by Details of new supplier
new suppliers Supplier and approved by 1. Name
the Authorised Signatory 2. Material/ service supplied
Supplier's Performance Maintained and updated by Performance rating for the Performance rating for the
Rating Purchase Incharge - Excel audit period / last six months audit period / last six months
Purchase Orders Purchases done to complete 1. Purchase order no. 1. No of Purchase order
the above sales orders. 2. Purchase material/ service raised
details 2. Receipt on or before time.
3.scheduled date
4. material receipt date
Stores Material receipt records Material entry at the gate
(GRN/MRN No) (MRN/ GRN No)
Stock as on date Stock register / Tally / ERP Stock of two items as on
date.
Production / Production/Service Monthly Production/Service Production / service planning
Service Planning planning – Excel /ERP/ records to complete the
Register above orders with the time.
 Daily/Weekly/Monthly Daily/Weekly/Monthly Daily/Weekly/Monthly Planning and actual
production / service production / service reports production / service reports production / service month
reports against the target against the target against the target wise data
Maintenance List of machines & List of machines & Updated list
equipment equipment maintained in
Excel
Preventive Maintenance Preventive Maintenance plan Records (Samples- PDF)
plan and records and records in excel /hard
copies
Repair and maintenance Copies of the AMC Records (Samples- PDF) 1. Record of the Production
records Agreements and service hold due to the repair and
reports maintenance work.
Quality List of instruments & List of instruments &
equipment equipment maintained in
Excel
Calibration records Calibration certificates of Calibration certificates of
individual instrument form individual
the NABL accredited LAB instrument/equipment and
Excel sheet of calibration
records
Daily inspection reports Incoming, in-process and Inspection reports for the
final inspection reports above sales orders
Test Certificates of TC received along with the TC for the material procured
Material procured. materials for the suppliers for the above sales orders
Material Rejection Material rejection record, NC NCR for the material rejection No of lots/materials received
records report and action taken with CAR (corrective cation and no of lots/materials
report) rejected during the audit
period.
Deviation records – if No of lots/materials received
material/ lot accepted and no of lots/materials
conditionally. accepted conditionally during
the audit period.
HR, Admin Competency Matrix of all
& Training employees
Training Plan and Training plan of all the Training Matrix No of training planned and
Training records individual as per their roles Training Attendance sheet for actual training done for the
in organisation and their all the training conducted period.
records
Training Evaluation Training evaluation records Training card duly filled with
records of all the individuals evaluation marks.
MR Internal Audit Plan MR has to sign it
Internal Audit schedule All the auditee and MR have
to sign it.
Internal Audit
observation reports
Internal Audit Summary MR and Top Management has
reports to sign it
Corrective Action report MR has to review and Top
(CAR) management has to approve
the CAR.
MRM Input (Agenda) All the Management
committee person has to sign
it.
MRM Output – Minutes of All the Management
the meeting committee person has to sign
it.
Quality Objectives and to identify the objectives MR has to provide monthly
Progress Status and decide the Targets, but data against the annual
records to be maintained targets.
and updated by MR.