1.

Setting up a Bank Account

A: How are you doing today?

B: Great. Thanks.
A: What can I help you with?
B: I would like to open a bank account.
A: What kind would you like to open?
B: I need a checking account.
A: Would you also like to open a savings account?
B: That's fine.
A: In order to open these accounts, you need to deposit a minimum of $50.
B: I want to deposit $300.
A: I'll set up your accounts for you right now.
B: Make sure to put $150 in each account.

A: How are you?

B: I'm well. Thank you for asking.
A: What can I do for you?
B: I need to open a bank account.
A: What kind of account?
B: I just need a checking account.
A: You can open a savings account, too.
B: All right. Open both.
A: You need to deposit at least $50 into both accounts.
B: I will be depositing $300 today.
A: I will set your accounts up right now.
B: Would you please put $150 in both accounts?

A: How are things with you?

B: I'm fine. Thank you.
A: May I help you with something?
B: I want to open a bank account.
A: Do you know what kind of account you want to open?
B: I want to open a checking account.
A: You should also open a savings account.
B: That would be great.
A: To open these accounts, you will need to make a deposit of at least $50.
B: I would actually like to deposit $300 today.
A: Let me do that for you now.
B: Please put $150 in each account for me.
 2. Asking about Checks

A: How are you doing today?

B: Great. Thanks.
A: What can I do for you today?
B: I just have one question.
A: What's your question?
B: How do I order checks?
A: You can order them right now, if you'd like.
B: That would be great.
A: Just fill out this application.
B: Then what?
A: Give it about 5 to 7 business days, and you should receive them in the mail.
B: Here's my application. Thanks for your help.

A: How are you?

B: I'm fantastic.
A: What can I help you with?
B: Could you answer a question for me?
A: What would you like to know?
B: I need to order checks. How do I do that?
A: You can do that right now, if you want to.
B: Let me do that now.
A: I'm just going to need you to fill out this application.
B: What do I do next?
A: You will receive your checks in the mail in about a week.
B: I've finished my application. Thank you so much.

A: How's it going?
B: I'm fine. Thank you.
A: May I help you?
B: I have a question.
A: Ask away.
B: How can I order new checks?
A: If you want, you can order some right now.
B: I would like to do that right now.
A: First, you need to fill out this application.
B: What else do I have to do?
A: Give it about a week, and you should get your checks in the mail.
B: I appreciate your help. Here's my application.
 3. Making a Deposit

A: How are you doing?

B: Great. Thanks for asking.
A: What can I do for you today?
B: I would like to deposit some money.
A: Are you depositing cash or a check?
B: I want to deposit cash.
A: How much are you depositing?
B: I would like to deposit $300.
A: What account do you want your money in?
B: I want to deposit it into my checking account.
A: Do you need anything else?
B: No. That's all. Thank you.

A: How are you?

B: I'm fantastic!
A: What can I help you with?
B: I want to make a deposit today.
A: Cash or check?
B: It will be cash today.
A: How much do you want to deposit?
B: I need to deposit $300.
A: What account will you be depositing this money into?
B: Deposit it into my checking account.
A: What else can I do for you today?
B: That's all I need today. Thanks.

A: How are things with you?

B: I'm fine. Thank you.
A: How may I help you?
B: I need to make a deposit.
A: Will you be depositing cash or a check?
B: I will be depositing cash.
A: How much would you like to deposit?
B: It's going to be $300.
A: What account would you like to deposit that into?
B: Could you deposit that into my checking account, please?
A: Can I do anything else for you today?
B: That'll be all. Thank you very much.
 4. Making a Withdrawal

A: How are you doing today?

B: Great. Thank you.
A: What can I do for you?
B: I need to withdraw some money.
A: How much would you like to take out?
B: I need to withdraw $300.
A: Which account would you like to take the money from?
B: I want to take it from my checking account.
A: Here you go.
B: Thank you very much.
A: Can I do anything else for you?
B: No. That'll be all.

A: How are you?

B: I'm fabulous.
A: What can I help you with?
B: I need to make a withdrawal.
A: How much are you withdrawing today?
B: I need $300.
A: What account would you like to take this money from?
B: Take it from my checking account.
A: Here's your $300.
B: Thank you so much.
A: Will you be needing anything else?
B: That's it for today.

A: How's it going?
B: I'm fine. Thanks for asking.
A: What did you need?
B: I would like to make a withdrawal.
A: How much money would you like to withdraw?
B: I want to take out $300.
A: Which account are you making this withdrawal from?
B: I want it taken from my checking account.
A: All right, here is your $300.
B: Thanks a lot.
A: Is there anything else that I can do for you today?
B: No. That's everything. Thank you.
 5. A Check Bounces

A: What can I help you with today?

B: I have a problem.
A: What is the problem?
B: I wrote a check for $100 and it bounced.
A: Do you have enough money in your account?
B: I think so.
A: Let me check that for you right now.
B: Okay. Thank you.
A: Apparently there is only $57 left in your account.
B: You can't be serious!
A: That's what my records show.
B: I see. Thanks for your help.

A: How may I help you?

B: There's a problem with my check.
A: What problem?
B: My check for $100 bounced.
A: Are you sure you have $100 in your checking account?
B: I thought I did.
A: I'll check for you.
B: Thank you very much.
A: It looks like you only have $57 left in your account.
B: That can't be right!
A: That's what my computer is showing.
B: All right. Thank you very much.

A: What can I do for you?

B: I have a problem with this check.
A: What's wrong?
B: I wrote out a check for $100 and it bounced.
A: Do you have enough money in your checking account?
B: I believe so.
A: Give me a moment, and I'll check.
B: All right. Thanks.
A: You only have $57 left in your checking account.
B: That's impossible.
A: I'm sorry, but that's what our records show.
B: Okay. Thanks. Have a nice day.
 6. Transferring Money

A: How are you doing?

B: Great. Thanks.
A: May I help you with something?
B: I would like to transfer some money.
A: Where would you like to transfer money from?
B: Take it from my savings account.
A: Where would you like the money transferred?
B: I want it transferred into my checking account.
A: How much would you like to transfer?
B: I would like to transfer $200.
A: Will that be all today?
B: That's it for today. Thank you.

A: How are you today?

B: Very well.
A: Do you need help with something?
B: I need to make a transfer.
A: What account would you like to transfer the money from?
B: I want to transfer money from my savings account.
A: Where do you want the money to go to?
B: I want the money to be transferred into my checking account.
A: How much money are you going to transfer today?
B: $200 will be fine.
A: Is that all I can do for you today?
B: I won't be needing anything else.

A: How's everything with you today?

B: I'm fine. Thank you.
A: What can I do for you?
B: I need to transfer money.
A: Do you know which account you want to take the money from?
B: From my savings account.
A: Where are you transferring the money to?
B: I would like it transferred to my checking account.
A: How much?
B: I want to transfer $200.
A: Will that be all?
B: Yes. That will be all.
 7. Canceling an Account

A: Can I help you with something?

B: I need to cancel one of my accounts.
A: Is there a problem with it?
B: I don't need it anymore.
A: What would you like to do with all the money in this account?
B: Just transfer it over to my remaining account.
A: I can do that.
B: That would be great.
A: Do you want to take any money out?
B: Not today.
A: It's going to take a moment for me to cancel your account.
B: That's fine. Take your time.

A: What can I do for you?

B: I would like to cancel one of my accounts.
A: Is there a problem with your account?
B: I only need one.
A: What about all your money in that account?
B: Could you please transfer that money to my remaining account?
A: That's fine.
B: I appreciate it.
A: Would you like to make a withdrawal?
B: That's all for today.
A: I'll just cancel your account right now.
B: I greatly appreciate your help.

A: Did you need help with something?

B: I need to cancel an account.
A: Do you have a problem with your account?
B: I don't need two different accounts anymore.
A: What are you going to do about the money in your account?
B: Can I transfer it to my remaining account?
A: I'll do that for you.
B: That's lovely.
A: Would you like to withdraw any money?
B: No. That's fine.
A: It'll just take me a moment to cancel your account.
B: Thank you very much.
 8. Cashing a Check

A: What can I help you with today?

B: I would like to make a deposit.
A: Will that be cash or check?
B: I'm depositing a check.
A: Could you sign the back of the check, please?
B: All right. Here you go.
A: Would you like any cash back?
B: That would be great.
A: How much would you like?
B: I would like $150.
A: Here is your $150.
B: Thanks for everything.

A: How may I help you?

B: I'm making a deposit today.
A: Cash or check?
B: I would like to deposit a check.
A: You need to sign the back.
B: Okay. Here you go.
A: Would you like cash back?
B: Yes, I would.
A: How much?
B: Let me get $150 back.
A: Here you go.
B: Thank you. Have a good one.

A: What can I do for you?

B: I need to make a deposit.
A: Are you depositing cash or a check?
B: I'm depositing a check.
A: Please sign the back of the check.
B: There you go.
A: Do you want cash back?
B: Yes, please.
A: How much cash would you like?
B: I want $150.
A: Here is your $150.
B: Thank you, and have a nice day.
 9. Canceling a Check

A: How are you doing today?

B: I'm fine.
A: What can I do for you?
B: I would like to cancel a check.
A: Is there a problem?
B: I wrote the check out for too much.
A: How much did you write it out for?
B: I wrote it out for $150.
A: How much was it supposed to be?
B: It was supposed to be for $100.
A: I'll cancel that check for you.
B: I really appreciate your help.

A: How are you?

B: I'm doing well.
A: How may I help you?
B: Could you cancel a check for me?
A: What's the problem?
B: I wrote the check out for way too much.
A: How much?
B: I wrote the check out for $150.
A: What were you supposed to write it out for?
B: I was supposed to write the check out for $100.
A: I'll just cancel it for you right now.
B: That's great. You're a lifesaver.

A: How's it going?
B: Great. Thank you.
A: What can I help you with?
B: I need to cancel a check.
A: What's wrong with the check?
B: I accidentally wrote the check for too much.
A: How much did you write the check for?
B: The check was written for $150.
A: How much were you supposed to write it for?
B: I needed to write it for $100.
A: I can cancel it for you right now.
B: Thank you so much.
 10. Using the ATM

A: I need to use the ATM.

B: What's stopping you?
A: I'm not sure how.
B: I don't understand.
A: I've never used one before.
B: I can help you figure it out.
A: What do I have to do?
B: Slide your card into the machine.
A: Then what?
B: You need to type your PIN in.
A: What do I have to do next?
B: Click on whichever option you want, and you're done.

A: I have to use the ATM.

B: Is there a problem?
A: I don't know how to use it.
B: What are you talking about?
A: I have never used an ATM before.
B: I can show you how to use it.
A: How do I use it?
B: You need to push your card into the machine.
A: What's next?
B: Enter your PIN.
A: What else do I have to do?
B: Every option you can choose will appear on the screen. That's about it.

A: I need to go to the ATM.

B: So, why don't you?
A: I have no idea how to use the ATM.
B: What do you mean?
A: This will be my first time using an ATM.
B: I can help you with that.
A: Explain to me how to use it.
B: Just put your card into the machine.
A: Now what do I do?
B: Then you need to type in your PIN.
A: Now what?
B: Just click on one of the choices they give you, and that's it.