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Complaint Management System in PHP

The document describes a complaint management system built with PHP, HTML, MySQL, and JavaScript. The system allows users to register, log in, and submit complaints. Administrators can manage categories, states, and user accounts. They can also update remarks on complaints and check user logs. The proposed system enhances functionality by allowing complaints to be assigned and communicated with through the system. It provides a computerized process for submitting and tracking complaints online from any location.

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Maruthi Technologies
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425 views

Complaint Management System in PHP

The document describes a complaint management system built with PHP, HTML, MySQL, and JavaScript. The system allows users to register, log in, and submit complaints. Administrators can manage categories, states, and user accounts. They can also update remarks on complaints and check user logs. The proposed system enhances functionality by allowing complaints to be assigned and communicated with through the system. It provides a computerized process for submitting and tracking complaints online from any location.

Uploaded by

Maruthi Technologies
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project Name 

                    : Complaint Management System in PHP

Language Used                   :  PHP

Database                              :  My SQL

User Interface Design         :  HTML, AJAX,JQUERY,JAVASCRIPT

Web Browser                       :  Mozilla, Google Chrome, IE8,OPERA

Software                                :    XAMPP Server


Synopsis

Complaint Management System with Source Code is a PHP project that can request a
complaint through online service. The system was built using PHP, HTML, MYSQLi and
Javascript.

The system is easy to operate and manage, the user can sign up an account and provide a
login information before you send your complaint request. The user must fill up some needed
information to start up a complaint to any topic that they're against with.

The admin have an important role here, he/she has to approve the complaints about the
proceeding processes.

Modules of Complaint Management System

 Admin
 Users

Admin

 Admin can create category and also manage the category


 Admin can create Subcategory and also manage the Subcategory
 Admin can create state and also manage the state
 Complaint Management Admin can update remark on complaints
 Mange users
 Admin can check userlogs
 Admin change password

Users

 User Registration
 User forgot Password
 After login user can lodge complaint
 Complaint History
 Profile Mangement
 Change Password
 Dashboard

Features of the Administrator Module

Admin can create a different category and admin an manage the category, Admin can
create Subcategory and also, admin can manage the Subcategory.

Can update remark on complaints from users, Admin can create state and also manage
the state, Manage users – can manage users from managing users form.

Admin can check user logs from logs dashboard and  Admin change password – can
change the password using change password form

Features of Users Module

User Registration – User can register using the user registration form

User Forgot Password – User can reset the password using the forgot password form

After login user can lodge the new complaint and modify the complaint

Complaint History – User can check the complaint history

Profile Management – User can check and update the profile

Change Password – user can change the password using the password forgot page

Dashboard
PROPOSED SYSTEM:

In the proposed system we have the accompanying new executions: Users of the system,
Customers of the Complaint Management System. Here again, any number of groups can be
expected. The complaints can be assigned to various people and will get followed to conclusion.
The individual taking care of the dissension will have the office to speak with the client by
means of messages through the system.

The proposed system is computerized procedure of sending the request through the web-
based system. The complaints can be sent effectively by the client from anyplace. The
administrations are given through the framework are through the email.
1.3 SYSTEM SPECIFICATION

1.3.1 HARDWARE CONFIGURATION

Platform : Windows 7

System : Dual core processor

Ram : 2 GB

Hard disk : 250GB

Processor : Intel core i3

1.3.2 SOFTWARE SPECIFICATION

Front end : PHP

Backend : My SQL

User Interface Design : HTML, AJAX, JQUERY, JAVASCRIPT

Web Browser : Mozilla, Google Chrome, IE8, OPERA

Software : XAMPP Server

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