BSBMGT615

Contribute to Organisation Development

Assessment Tool

Assessment Resource Summary

Assessment Type This is a summative assessment, which requires the assessment to be conducted
in conditions that are safe and replicate the workplace
Assessment Task 1 Written Assessment

Assessment Tasks
Assessment Task 2 Project
 Assessment Task 1: Written Assessment
Task instructions
 This is an individual assessment.
 The purpose of this assessment task is to assess the students’ knowledge essential to
work and communicate effectively in an ICT environment in a range of contexts and
industry settings.
 To make full and satisfactory responses you should consult a range of learning resources,
other information such as handouts and textbooks, learners’ resources and slides.
 All questions must be answered in order to gain competency for this assessment.
 You may attach a separate sheet if required.
 You must include the following particulars in the footer section of each page of the attached
sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
This task requires you to contribute to the creation of an organisation development plan which
ensures that the organisation will become more effective over time in achieving its goals.
It applies to individuals with organisation wide responsibilities who are critically involved in
shaping and focussing the organisation so that it can adapt to new technologies, challenges
and markets.
To enable you to do this, you must answer the following questions.
If you require more space, you may use your own paper placing your name and group
identifier at the top and the question number beside your answer.
If you use your own business, you must include copies of all documentation to which you
refer for the Assessor and all answers must be confirmed by your supervisor during the
interview to complete the Evidence Record.

Short Answer Questions:

1a. Describe one thing you could do to maximize participation in and support for
organizational development in each of the following areas:
 Change Management
Change management is important and challenging as well. Naturally, people are
reluctant to change and show resistance to change. Change management is therefore
be done systematically by providing the necessary motivation to embrace change.
Effective change management can be applied theoretically on the basis of ideas from
the management strategies of Transforming Kotters (Teixeira et al., 2017) etc. The
process consists of understanding the issues in change management and minimizing
the use of effective change management strategies, which includes but not limited to
motivate employees, by making them clear with the organizational process, the
expected benefits of following change management strategies. the need for change
 and they reduce their conflict and participate in the implementation effectively.
Employees will not only participate but will also manage the transformation. This
contributes to the developmental needs of the organization. Other examples of change
management strategies include resistance management, working to reduce staff
resistance by providing them with clarity of the benefits of such type of management
and eliminating their fears on this. Another effective strategy is to bring about the
benefits of change by embracing and motivating employees with equal appreciations.
Viewing automation in conference lines as a new process in the organization, informing
employees about the safety and efficient use of new technologies will reduce their
anxiety and inform them of potential job opportunities and the incentives offered by
learning new technologies will contribute to increasing the number of students and
professionals. These are some of the effective change management strategies in this
context.
 Consultation
The development plan is essential to the achievement of the organizational
development of the organization. The development plan should be evaluated for its
alignment with the objectives of the organization and its compatibility with the
resources and problems that exist within the organization. A well-developed plan is
needed to improve the organization.

 Evaluating the Process and Outcomes

The framework of the Mc Kinsey 7S is contained in describing about 7 types of factors
that influence the effectiveness of an organizational strategy. They are organized under
two different Groups S groups and soft S S. How they will be involved in organizational
change, change management etc. The 7s framework contains the following items,
Strategy, structure, plans, style, staff, skills and shared values. The 3S models
mentioned earlier are the S-heavy group and the next four are the S-soft group.
Kinsey's model in applying change management strategies to an organization (Hayes,
2018).
 Generating Ideas and Options
Participatory management is a specific process of organizational development, in
which managers will enhance the participation of employees in the activities of the
organization by giving them the necessary space to express their views, share
independence, commitment and decision-making. It is especially useful in groups
where all the members of the group have the same skills and knowledge. In such
cases, employees are encouraged to share rights and will be given ownership. This
development will obviously contribute to staff participation in organizational
development. While these qualities will contribute to the emotional well-being of
employees, they will contribute significantly to the development of the organization.
 Managing Conflict and Resolving Problems

Conflict can involve easy disagreements between two or more partners trying to find a
solution or solution to a problem, or it may be based on international disagreements.
People become argumentative when their ideas, values, ideas or beliefs are threatened
or blocked by another person, group or group. People react to arguments because of
what they believe or what they believe to be the truth.

As an organization development leader, you need to play a key role in helping to

resolve conflict situations. The benefits of dispute resolution include the following:
• Increasing understanding of human relationships
• Promoting respect and good behavior
• Improving your leadership in the organization
• Reducing future conflicting situations
• Creating a cohesive work environment that defines trust, cooperation and decision-
making
• Strengthening and strengthening the organisation's values, ethics and policies

Dispute resolution measures could:

• Contains and controls strong emotions
• express in your own words your thoughts and feelings
• identify and express interest
• empathize with others
• Establish more solutions to this problem
• Discuss the winning solution.

1b. Describe how organizational behavior and dynamics are relevant to planning
and implementing organizational development.
Organizational behavior examines the impact people, groups, and structures have on
people's behavior in organizations. A lot of things happen when people get together in
organizations. Organizational ethics can play an important role in organizational
development, improve overall organizational performance, and improve individual and
team performance, satisfaction, and commitment.
Ideas such as leadership, decision-making, team building, motivation, and job
satisfaction are all aspects of organizational ethics and management responsibilities.
Understanding not only how to allocate and organize resources but also how to
analyze performance and promote productivity is critical to success in management.
Organizational ethics is also very culturally effective. Organizational culture is difficult to
define but is very much in line with the way organizations behave. Understanding and
defining these principles of practice and the implications of behavior they place on the
organization is also a central topic in organizational behavior.
1c. Explain how legislation impacts on organizational development and change.
Organizational changes need to be directed and need to be enforced in accordance
with the rules of the legislature. It is important to follow the law in all cases where there
is a change in the organization that takes place in the organization. For example, if an
organization moves from a limited private sector to the public sector, the necessary
regulatory requirements should be followed such as preparing a new agenda, approval,
enforcement of financial regulations etc. changes and overtime, it is clear that existing
labor laws need to be taken into account. Therefore in the formal functioning of the
organization there is a great need to include legal guidelines and guiding principles for
change management. Compliance with the law will give the organization freedom from
sanctions and restrictions.

1d. List five aspects of organizational culture that can affect organizational
development and describe how to address each.

1. Shared Identity
A good organizational culture creates an identity that connects everyone in the
organization. This is what binds everyone to the core of the organization. It also creates
a sense of membership and revives the desire to be a part of what the organization
represents (Coca-Cola and its 'Happy Sharing' tradition)
2. Unity
In an organization where there is a good and healthy culture of the organization,
leaders and employees work for the same purpose or purpose. No department is
allowed to deviate from the road and no person is allowed to operate in violation of the
general function; every project, every process, every idea is expected to add to the
purpose of the stand or to achieve the purpose of the organization.
3. Operating Tax Alignment
The relationship between work and the organizational value process is an important
element of cultural identity. A great hallmark of an organization's appropriate culture
can be found in the relationship between the values of the organization and the
activities of its employees. In an organization where employees value the culture of the
organization as important and appropriate, they act in accordance with the meaning of
the culture; their work ethic, habits, attitudes and responses at work reflect the culture
that exists at different levels. If employees refuse to accept the organisation's culture or
fail to define and explain what the culture means, there is a high tendency for them to
act contrary to the expectations or aspirations of the organization's leadership.
4. At work
The organization's culture is often reflected in the type of work environment created by
leadership. If culture promotes communication, team spirit and collaboration, it will be
reflected in the design and decoration of the workspace (there may be clear glass bars
separating the offices instead of the usual walls). The workplace can be an open space
 and space for each workplace without a table and chair. If the workplace does not
encourage relationship building or prevents collaboration, employees will be kept as
segregated as possible

5. Distributed Language
Shared language is not limited to accepted language of communication within the
organization, including accepted code names, technical terms, acronyms, names,
words and phrases (most of which are usually different from the organization and some
are different from the industry). In some cases, the language may also refer to a vessel
used within the organization.

Culture is one of the major forces in any organization. It is designed to last for
generations and is made up of various businesses (vision, purpose, processes, ethics,
values, values, methods, etc. Internal and external organization.

It is usually the binding force of the organization and this means that everything and
everyone in the organization is connected to it. No meaningful change is possible or
time-tested if it is contrary to the culture of the organization; this means that any
development that takes place within the organization must be incorporated (directly or
indirectly) into the culture of the organization.

That is why one-time efforts to change culture often do not work. This remains a major
challenge for revolutionary leaders who try to create new cultures or to try to introduce
changes that contradict the existing culture.

Assessment Task 2 - Project

Task instructions
 This is the second (2) assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 This assessment task requires you to complete a project.
 You must read and understand a declaration written by a community service practitioner
and complete a set of activities in order to successfully complete this project.
 You will receive your feedback within two weeks - you will be notified by your
trainer/assessor when results are available.
 You must attempt all activities of the project for your trainer/assessor to assess your
 competency in this assessment task

Case Study

During its expansion, Bounce Fitness left the Centres to function as independent
units. In the interests of increasing customer satisfaction, Bounce Fitness has
decided to standardise the way in which the Centres operate. Complaints received
initiated thischange.

They intend to use the same systems which will be developed and documented
in Head Office, the same customer service techniques, and the same fitness class
routineswhichwillbechangedmonthlyandagainissuedthroughHeadOffice.

The Board and Executive are very keen but expect resistance from the Personal Trainers
who all believe that they create better routines than the Head Office could. The Centres,
staff, and clients have not been informed yet.

You have been charged with the responsibility of developing a detailed organisational
development plan for this initiative which clearly addresses what is to be developed and
why and how development will occur.

Task 1 – Practical: Prepare an Organizational Development

Plan

Task 1 requires you to prepare an organizational development plan and communication plan
relating to the Case Study or, if you’re Assessor agrees, to a similar project in your
organization.

If you are using a situation in your own organization, your Assessor will need to meet with
your manager to complete an Evidence Record to be able to accurately assess the
information that you supply.

Regardless of whether you are using the simulated business, Bounce Fitness, or your own,
ensure you cover all points following in your plans.

If you are completing your Assessment on an activity in your own business, you must provide
all of the same documents as may be required for the Case Study including the project
details for your Assessor.

Complete your organizational plan and communication plan on your own paper and include
with this Assessment Pack for your Assessor.

Organizational Development Plan

In the background
The firmness of the company Bounce wants to grow their business. While expanding the
organization, the company has left the center to become an independent unit. To
determine customer interest, the organization has determined various ways to use its
services
The contribution of the organizational development plan was also included to explain
how the organization was developed and what needs to be done.
Analyse strategic strategies to determine the developmental needs and objectives
of an organization:
Examine organizational development strategies and needs.
It is a process of defining strategies and outcomes to provide their resources to chase a
strategy. When setting goals, facilitators look at how an organization should grow
through:
1. Improving organizational structure so that employees can work more easily.
2. Increase the range of services and products and increase their value (Leoisaac.com,
2017).

Strengths Weakness
• Has the ability to make different • There will be a shortage of
products. resources that hamper economic
production.
• Provides quality service.
• If an organization has higher labor
costs than its competitors it can have
a stable product from lower labor
costs. it brings weakness to the
organization.
Opportunity Threats
• Various roles for new services and • Threats may arise from new services
products and can be relocated to and products from other companies
create a corporate opportunity. that aim to eliminate the worrying
economic gain.
• The use of technology has
provided the company with • Threats from government and
opportunities to increase its sales. consumer groups (Reference for
Business, 2017).

Contact the relevant groups and individuals to define the culture of the
organization and their readiness for organizational development
Organizational culture is the formation of ideas and values that guide the way people act
in an organization. Preparation means that organizations are aware of the situation and
deliberately set aside planning. This readiness is at a very high level. The group and the
people shared their commitment and beliefs to make this change. This change can vary
as a function of how many members of the organization appreciate the change and how
they measure different aspects of performance. It includes things like access to
resources, job requirements etc. When the organization's readiness is high the members
can easily begin to change which leads to greater tolerance and there will be more
cohesive behavior between the organization and its members.

Determine who will appropriately take key roles in the organizational development
process and confirm their commitment?

  Roles Responsibility

Internal Chief To hold a meeting with the Board of

Stakeholder Stakeholder Directors.
s Officer 

Manager Coordinating staff and organizational

activities.
 

Coach Provide employees with training and change

their skills and abilities.
 

External Customer Publicity within the organization.

Stakeholder
s  

Providers All supplies are distributed and there will be

and no imbalance between demand and supply.
partners 
 

Collect and analyse data on areas of the business experiencing problems or that
need realignment:

Sources Details are required

Archived, filed and Records should be updated in a timely manner.

historical data Review previous year's reports and get details.

Continuous Comply with targeted policies and get customers

continuation with feedback.
quality assurance
data

Details are SWOT Analysis

available internally
or externally

Data was shared Review previous sites and do research based on the
and retrieved in organization's needs.
various ways such
as electronically or
 manually

Financial and With the help of previous year reports and data, we
contract data can forecast financial data, balance and others.

Organizational Previous organizational data to review future

performance data organizational goals.

Marketing and To know the competitors and the position of the

customer data organization.

Decide and agree on the goals and strategies for developing the organization:
There are various goals and strategies that contribute to the development of the
There are various goals and strategies that contribute to the development of the
organization. The strategies are:
1. Establish an agenda and other leadership roles.
2. Expand the organization's training strategies that will help identify training needs and
alternatives at different levels.
Objectives:
a. Creating a better and more sophisticated environment for employees to fully operate.
b. Providing a successful solution is also a problem for employees (Punjaisri, K., &
Wilson, A. (2017).

Change the management strategies needed to achieve work culture, outcomes

and build on the organizational development plan:
Change management strategies to achieve the current situation:
1. Reconstruction work:
The main purpose of job change is to put the right person in the right job. It involves
modifying, editing and editing work-related content and improving the diversity of
employee promotion activities. By doing this, we can increase the efficiency of
employees and organizations. It also increases the quality of working life.
2. Consultation process:
It is important to consider the organization to accomplish the company's mission. There
is a need to expand the business that provides quality products and services to their
customers. Any growing organization strives to engage their clients and professionals to
implement solutions and lead them on a sustainable path (Wilson learning, 2017).
3. Critical training:
Training plays a major role in organizations. Without training the employee cannot do
better. This training is provided by organizations as a way for community fans to learn
how to grow and develop diversity. The main purpose of training is to grow at each level.
 4. Reconstruction work:
It means rearranging the work in a different way. The organization is able to adopt a
reorganization of various objectives such as improving organizational efficiency and
reducing costs and addressing various business issues such as mergers and
acquisitions to reverse this, the organization must restructure the business plan. It will
lead to the realization of the organization's mission.

Identify and implement consultation processes to increase participation in

organizational development process
Consultation is essential to the development of any organization. Otherwise, the
company may not be able to achieve its goal in a timely manner. Therefore, it is very
important to consult with staff, stakeholders and customers so that we know their
prospects to continue to assist the organization, to achieve the desired goal. They can
also provide solutions to the problems facing the organization.

Undertake team development and training activities to develop collaborative

approaches to the problem solving and development:

Approaches Description

Computer- Training plays a key role in the overall development of an

based organization. There should be computer-based training
training provided to employees in the organization. To easily
understand each task with the help of the internet.

Team work There must be co-operation in the organization. With the

help of partnerships, we can easily identify the ideas of
other employees that can help an organization to
formulate policy.

Individual Each of these types of sessions provides opportunities

time for employees to share their problems, ideas and career
progress with management. The job of the manager is to
listen and draw on staff issues. This helps to reach the
goal easily.

Informal That is how a conversation can be conducted between a

training manager and an employee. It happens every day that
ideas flow that help the organization.

Counselling A consultant is a director who can help them create

solutions. Advising to care for and nurture people to fulfill
their potential to increase capacity and improve their
ability. When a mentor is found in the organization, it can
help employees achieve the organisation's purpose.

Nationalism Citizenship training should be provided to employees, so

training that they can work efficiently and effectively. With the
help of training, employees will not make a mistake and
 can do their job easily.

Encourage groups to explain problems and come up with solutions:

There are many problems in the organization that may arise, such as:
1. Lack of communication: It is a major problem within the organization. Suspicious
communication leads to confusion and misunderstanding. It can arise when a manager
sends any message to an employee saying he should inform other colleagues and the
employee fails to do so.
Therefore, in order to overcome this barrier, there must be a flexible communication
system within the organization that will help build the right management system and
channel.
2. Inactive policies: It also creates a problem for the organization. When there are rules
that do not work, employees can do it on purpose.
Therefore, there is a need to change policies and employees should implement those
changes, which help maintain organizational standards (Chron, 2017).

Do research to identify any loss of funding for organizational development

programs and programs:
The primary function of the development plan is communication. With this, we can do
research in different fields and areas and we can contact different people to get their
ideas and interests. If we want to create a brand new product in an organization, we
have to do a survey to find out what they like and dislike, the needs of their product. With
all of this, there will be an increase in demand for sales and profits will also increase.
The main purpose of the organization is to increase profits.

Implement a set of tasks and intervene in the process of developing and

maintaining the organization, evaluating it and modifying it where necessary:
There are various organizational tasks performed in an organization. Without planning, it
cannot improve Provides a list of tasks that employees must perform. To change the
system we need to make changes to the system and use it properly.

Some training activities, with the help of trained staff, can be done in an abetter manner.
To change it, we have to separate the different categories according to their
background. If an employee is from the legal profession the training should be provided
according to his or her interests and needs (Note that it does not help, 2017).

• Senior management certification strengthens the organisation's

development plan by sending ongoing support messages and the allocation
of appropriate resources

Organizational structure should also be acquired by employees. therefore they

must ensure that all arrangements must be made by the staff and be able to
implement the plan according to the needs of the organization.
 • Assess organizational development plans in terms of costs and benefits:
Cost and benefits analysis is presented in:

Cost Benefit

• Reduce production costs. • Making transactions faster and

easier
• Reduce marketing costs. 
• The quality of service delivery will
 
improve
• Help encourage every employee to
achieve his or her goals.

Communication Plan
In the education and communication system, you should
1. Develop programs such as education programs, etc.
2. It helps to achieve a moral environment.
3. Desirable method of uncontrolled resolution
4. Job growth can be achieved in the way you want

Improve communication / education programs

System development consists of the following steps:

1. Do Research or Review for Communication: We need to find types of

communication designs, in order to grow jobs and improve their performance.

2. Write objectives: Through screening or monitoring programs, we can keep our

employees motivated which has improved our service delivery.

3. Explain the terms: Objectives that can be defined in the short or long term in
order to work best.

4. Identify tools: The use of tools will be determined by the organization itself.

5. Create timetable: There should be a track record of each employee or team

monitoring the work in a timely manner.

6. Check the result: A final product / service evaluation will be done after all the
steps have been completed.

Achieve communication objectives:

a. It helps to transfer information between employees and managers.
b. What needs to be explained, what to do, and how to do it?
c. It has to be realistic with the availability of resources and time.

The way you want to solve problems

There are various steps involved in resolving problems that include:
1. Describe the problem: In this case, we describe the problem, what the problem is
and how it arises in the organization (Chron2017).
2. Create Other Solutions: If a problem can be found then we can find another easy
way to do that.
3. Analyze and choose an alternative: Some options may be offered by different
employees, so it is best to consider the positive and negative impact on the organization.
4. Launch and follow the solution: If alternatives are available and tested we should
use them in the organization. This will lead to a purpose in the organization.

A problem-solving guide
Always listen to Leaders and managers must listen to the
others problems.
Observe Problems must be considered right or
wrong.
Think
Each member must be considered.
Act
The problem must be addressed.
Self-assess The problem must be real or false.

Desired approach to developmental activities

Explain the scope of all the requirements

There are various developmental activities in the organization, which help to

build the organization. Providing jobs to staff develops skills and
competencies and helps to increase knowledge. These activities equate to
the interests and requirements of goals and objectives.

The specific needs requirements are used for the various development
activities required

There are various activities like this:

A. Cross training: It is the training of additional activities linked to recent
work. It helps to learn important lessons from the novel and increase
employee flexibility.
B. Tip: It can be both formal and informal. The plan is based on specific
goals and the process of achieving that goal. Informal counselor provides
support.
C. Appointment: It involves changing the responsibilities of employees to
 achieve a goal.
D. Self-improvement: Participants focus on ingenuity that can use their
private time to develop knowledge and skills.

What is the best way to deal with these or other examples?

There are various ways in which an organization operates. For practical

purposes, there must be a change in planning strategies which means that
the strategy must be structured to bring about change in the staff so that they
can function effectively. There must be a motivation for change that
motivates the employees of the organization.

Educational communication

Educational communication is ethical training and exercise that empowers

the refining process and enhances the exhibition by performing, eating and
interacting with appropriate scientific processes.

Maintain regular team meetings and individual feedback in accordance with the
communication plan

Stakeholder Key Messages Communication Channel

Employees Any message needs Dedicated communication

to be conveyed channel should be
should be proper and available such as e-mail,
clear. Messages.

Senior Provides direction in E-mail., meetings.

Management an effective and
professional manner

Member Should be an active Announcements.

listener
Task 2 – Practical: Conduct a Brainstorming Session
Task 2requires you to conduct a brainstorming with session six others from your training
group. The topic must be one beneficial to the development of your organizational
development plan and approved by your Assessor before use.
The brainstorming must last twenty minutes and, as the Facilitator, you must attend to all points
covered in the training in Element 2.
This Activity must be completed regardless of whether the development plan of the Learner is
completed on the simulated business or in their workplace.

Brainstorming Session
Background:

Bounce Fitness is an organization; by introducing various products to satisfy the needs

of customers. In this case, the work they do is a descriptive task, which helps to
produce new solutions with the help of other team members.

Session:
Facilitator-> Hello everyone, we are all gathered here to discuss the benefits of
organizational development. Therefore, I would like to ask all of you to give us ideas,
how it will be beneficial for our organizational program to be accepted by our follower.

Person-1 -> Organizational Program is an important provider to customers of the

company's products and services. So, I believe that building it for our organization can
be a cake more than a cake. With the help of the Organizational Development program
we can attract investors and customers.

Person-2 -> Personally what I have taken is considered one of the best ideas to
improve our image and capture it for the people who work within the company and for
all who will come in the future. Finding out what is allowed on the follower is very
necessary so that in the event of any event there will be a change in resources and we
will keep that calculation. Because everything related to actual management will only
be known by them.

Person-3-> In my experience it will benefit not only the services and production of the
company's products but also the stakeholders who will give them a clear vision of the
stated purpose and growth of the company.

Person-4-> In my opinion, organizational development influences the line of

approaches in many different ways. As a result of increased production and innovation,
profit and efficiency are increasing. Costs are down because the organization can
better manage employee benefits and unemployment. Therefore, reviewing it from the
inspector can give us a clear view of the market and the same stability.
Person-5-> Organizational development emphasizes effective communication, which
is used to encourage employees to make the necessary changes. Many changes in the
industry require employee development programs. It will give all the work a great
breath in that things are done with principles and each manager has a role to play
among them.

Strategies and rules used to imitate:

1. Create a group of people who help by exchanging their problems, challenges

and opportunities.
2. Review the ideas and discuss how you can improve and apply those ideas.

General rules for brain attendance:

1. The idea should be short, explaining the long concept can be a problem in the
organization.
2. Accept the views of others, if there is a job that offers a better idea, that
thought should also be taken into account.
3. Never criticize ideas, while giving an opinion we should examine it, we should
never criticize it immediately.

The general rules of the facilitator in the thinking process:

1. Set up a court; it helps to know what to accomplish. It is also helpful to

support why this method is used.
2. Stick to things, so that successful employees in the business can easily
express their ideas.
3. There should be a combination of different people, as if if there were people
with the same ideas we could get different ideas, which would give the
opportunity to think (Inc, 2017).

The facilitator has the following activities:

1. It is helpful to convey ideas from participants from time to time.

2. It helps to enforce rules that were used during work.

The leading facilitators of this think tank are:

1. Encouraging; they should be encouraged to go straight to their goal.

2. Motivation; which means they have to have high energy in order to do their
jobs successfully.
3. Support ideas; while each task must be supported.
We schedule time to discuss with 6 other students about the benefits of this
change. We use a flashcard to record ideas.

A list of all ideas/options produced and preference priority for each

1. Analytic Brainstorming: It helps to draw the ability to generate your own

opinion.
2. Peaceful meditation: In this type of discussion members are not willing to
speak and express their opinions.
3. The role he plays Thinking: In this case, the type of presentation, roles are
 annotations and the challenges they face.
4. Demonstration of support: In this phase, support is provided and various
strategies are provided.

Conclusion:
Organizational development is important, as it helps organizations transition to a more
productive sector. Change helps bring new ideas and ways of doing things, and
ensures that the business is innovative and profitable. In addition, the approval of the
inspector will give a better impression of the prospective candidate as the way in which
the company intends to apply it has sufficient power to achieve the desired objectives
in the specified terms.
Task 3 – Practical: Address the Team as Their Leader / Manager

Task 3 requires you to demonstrate your ability to interact with staff to improve their
performance. Your Assessor will act as the Personal Trainer who has displayed
resistance to learning the new routines supplied by Head Office and continues to use
their own. You need to choose a technique to get the Personal Trainer to support the
development and use the routines.
This Activity must be completed regardless of whether the development plan of the
Learner is completed on the simulated business or in their workplace.

Team Meeting:

Hi everyone! I being the manager at Bounce fitness, want to expreess my gratitude to

all my colleagues for their constant effort and support. Also, we all have received a
new rountines as per the satisfaction of our customers and betterment of our fitness
centres. But there is some misunderstanding among some trainers regarding the
same. This meeting is for its discussion.
Following which, below are the MOM over the agaendas and discussions in their
regards:

1. Conflicts and their resolution

During its expansion, Bounce Fitness has left Centers to operate as independent units.
In an effort to increase customer satisfaction, Bounce Fitness has decided to measure
the performance of these Centers. Complaints received initiated this change. They
intend to use the same programs to be developed and documented by the Royal
Household, the same customer service strategies, and the same exercise phase
practices that will be changed on a monthly basis and issued by the Royal Household.
The Board and the Executive are very ambitious but expect to challenge the Human
Trainers who believe they are building better routes than Head Office.
We will train our staff to deal with conflicting situations and resolve them by arranging a
meeting situation in a group or group. We teach them how to work as a team and the
benefits of working as a team and how it helps the company in development. If the
conflict starts first we will find the reason and try to resolve it through consultation and
discussion. We will also provide some options and conduct negotiations to resolve
them. Looking good in any conflict is our first priority and we will put people first in this
situation.

2. Active management system

Companies achieve their goals by developing strategic implementation strategies and
implementing management plans to ensure that their operations continue according to
plan. Such control systems are effective when they limit deviations from strategic
planning and warning management where deviations are large enough to jeopardize
the system. Effective control systems also ensure that the company's operations
comply with legal and regulatory requirements and internal standards.
 3. Develop another conversation and suggestions
We will train them on how to discuss problems and find an alternative to finding any
problems. For example if there is a problem working with customers who need to solve
it and how it can be solved in a good and dignified way then give them a gift card or
free registration of our website to make them happy and feel better. How to discuss the
problem and find an alternative to any of the issues.

4. Conflict management interventions.

They stood in the middle of abandoning prejudice, they were equal and they pointed to
the signs of both of them and found a way to make them acknowledge and express
respect for their differences.
Task 4 – Evidence Record Task 5 – Evidence Record

This form provides verification and evidence that Learner has demonstrated the
skills and applies the knowledge required to contribute to the creation of an
organization development plan which ensures that the organization will become
more effective over time in achieving its goals.
It applies to individuals with organization wide responsibilities who are critically involved
in shaping and focusing the organization so that it can adapt to new technologies,
challenges and markets.

References:
 Contribute to organisation development - BSBMGT615,2015, Precision Group,
Australia
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