Business Management

Final Assignment/Report
This is the assessment task for the assignment Component of Higher
Business Management Course assessment (MGT102).

Course Title: Information & Business Management

Course Code: MGT-102
Academic year: Fall-2020
Number of credits: 3
Total Marks: 15
Lecturer: Muhammad Faizan Khan
Submission Date of Final Report/Assignment: 10th December. 2020
Max number of a group: 5 pupils

Pupil’s Name
It is never too early to start the process of planning your Higher Business Management
Assignment.

The assignment requires you to research an organization and a business issue. The
organization chosen can operate in the PRIVATE, PUBLIC or THIRD SECTOR of the
economy. The issue should be directly related to a topic and/or concept studied as part of
the mandatory Course coverage of Higher Business Management. You will gather, select
and analyze information relating to the issue chosen, from primary and/or secondary
sources, in order to produce the report.

You also have to provide conclusions and recommendations relating to the business issue
in terms of how this might meet the purpose of the report and/or the future needs of the
organization’s internal and/or external stakeholders.

The Assignment will take the form of a report. An issue will be identified and, following
market research, conclusions drawn will be identified and recommendations made.

This Assignment counts for 30% of the overall SQA mark

and therefore it is vital to secure high marks if you hope to
achieve a good grade in Higher Business Management.
Make sure you use the section headings in your report as marks are allocated for t
Assignments are submitted to the SQA for marking towards
the end of March, but the SQA have made the marking
scheme quite clear and so by following some general
principles a high mark can be achieved.

The Course will be graded A–D. Marks for the completed assignment will be awarded as
follows:

 Introduction 2 marks
 Research 3 marks
 Analysis and Interpretation 4 marks
 Conclusion and Recommendations 4 marks
 Collating and Reporting Findings 2 marks

The Assignment has 2 stages:

 Planning and Gathering Evidence

 Producing the Report

The purpose of this assignment is to allow you to work independently/group to

demonstrate your planning, research, use of sources, analysis and decision making skills.
You will use these skills to produce a business report.
 PUPIL
CHECKLIST

INTRODUCTION (2 MARKS)
 Name of the business
 Start by stating the purpose of the investigation
Also justify why you are investigating this issue
 Provide details of the analytical technique used in the Analysis and
Interpretation section – you MUST say what it is.
Reference should be made to Appendix 2, where full detailed notes
should be held
 Justify the use of this analytical technique in investigating the issue

RESEARCH/FINDINGS (3 MARKS)
 Provide a MINIMUM of 3 sources of information.
Market research can be primary, secondary or a combination of both.
 You should assess the suitability of the research method / source and
explain why you used it.
Remember: make the value relevant to your situation
 Reinforce the reasons for and against the suitability of each source
And explain why each source is suitable
 Reference to sources of research should be made to Appendix 3

ANALYSIS AND INTERPRETATION (4 MARKS)

 Marks will be credited for each interpretation you make but it must
be linked to the market research or the analytical technique used.
 You MUST link each point made to the purpose of your report (as stated in
the introduction).
 Referencing is very important here “from my questionnaire (appendix 1)…”
 No marks awarded for recommendations here! Only facts and findings.
 You will be awarded marks even if you state your research was
inconclusive, as long as it is justified.
 PUPIL
CHECKLIST

CONCLUSION AND RECOMMENDATIONS (4 MARKS)

 One mark will be given per conclusion and/or recommendation that is
directly linked to the research undertaken.
 Always give a reason for each recommendation.
 Concise, conclusive statements are best here!
 Do not write anything here that is not already featured in your
assignment.

APPENDICES
Appendix 1
Synopsis/setting the scene:
 Provide a brief summary of the history of the business and location(s)
 Give a short description of the activities the enterprise is engaged in,
along with a statement of the business structure,
for example, public limited company, social enterprise etc

Appendix 2
 Include details of the analytical tool used.
You might, for example, show a SWOT analysis.

Appendix 3
 Include details of research gathered.
For example, questionnaires and/or
URL of websites used.

Appendix 4
 You can include one more Appendix of your choice.

COLLATING AND REPORTING (2 MARKS)

 One mark will be awarded for the use of the headings
 One mark for business terminology being correctly applied
 Remember to stick to the page limit – excessive length will be penalized!

While an Appendix will not receive any marks in your report, it is normally the first place the SQA ma
 Choose a business and identify an issue or problem with the enterprise that you wis

Higher Business Management focuses on large businesses, so choose an enterprise that has a medium-to-large operation

INTRODUCTION
ct of the enterprise to report on. At this point you should do some background research to see if there is data out there that links your

Suitable topics could be:

Quality measures to be adopted to ensure customer satisfaction
Pricing strategies
Benefits of social responsibility
Sources of finance to support expansion
Developing product/service ranges
Mergers or takeovers

Examples of issues/analytical techniques could include:

How effective is the product portfolio of xxxx?
Should xxxx create a website for online selling?
Should ‘The Fenwick Hotel’ expand to include Spa and Leisure Facilities?
Are the quality measures used by xxxx providing appropriate customer satisfaction?
'Do Kellogg's maintain an efficient quality checking process for their corn flakes'
'Does Nestles product portfolio provide customer satisfaction for their consumers'
'Has the extension strategies used by Smarties been effective in maintaining their sales
levels'.
'Would it be viable for Thornhill Golf Club to open a pro shop'
'Should FUN Leisure Facility increase the size of its gym’?
'Should Station 49 create a website to allow online sales?'
 INTRODUCTION
Choose a business analytical tool that will be most suitable for your chosen issue. An
analytical tool is simply a formal process used by businesses to firstly gather data, draw
conclusions and then make recommendations from.

It would be advisable to start – as early as possible – to gather articles, news reports,

press releases, government statistics etc on your business and the topic you are going to
investigate. Some of these will be refined into the analytical model of your choice while
others sources of data can be used for your next stage of research. The final version of
your analytical tool should be included as an Appendix.

Your teacher will give you advice on the different types of analytical techniques that can
be adopted and what would be most suited for your investigation.

Examples of analytical tools are:

 SWOT analysis
 Analysis of production processes
 Product life cycle extension strategies
 Product portfolio analysis (Boston Matrix)

You will be expected to explain what your chosen tool shows and how it will be used to
support your conclusions and recommendations.

RESEARCH
METHODS
Decide on the sources of information you will need to use and how you will collect the
information. You need to use a minimum of 2 research sources.

You will be expected to identify the sources used, but the important aspect is why
you used them.

EXPLAIN why you chose the source:

 Why the information found would be of use in terms of your report
 The credibility of the source

Do not simply repeat a list of common phrase like reliable, relevant, up-to-date,
objective, accurate, but link it directly to your investigation and say why in this case
it was (for example) relevant. Here is an example:

 The first research source I used was the business website www.tesco.com

I chose this website as it was entirely relevant to my report because it is the

business’ own website. I used the website to gather details of the wide range
of products that Tesco has for sale, to help me identify the extent of their
product portfolio. The information was accurate as it is constantly being
updated and it gave me prices as well. However, some information about the
business could be biased, such as the “price promise” in order to attract
potential customers.
 Source How is it Is the source Why is the Advantages
appropriate? reliable? source of and
value? Disadvantage
s
Source 1 – www.coca Gives me relevant Yes as it is coming from I used this website An advantage of using
business cola.co.uk information on the the companies main because it is the official the company website is
website products they sell and also website the information website for coca cola that you can access the
gives me background is also always being and I thought this would information instantly
information. updated. give me information and 24/7. A
about the business and disadvantage of using
what type of products the company website is
they sell. that the data may be
bias.
Source 2

Source 3

Source 4
 ANALYSIS AND
INTERPRETATION
Here you will analyze and interpret the research sources and information gathered.

You should report on your findings in relation to the issue you are investigating, and the
analytical tool you are using. Your findings should be in-depth and comprehensive. It
would add weight to your findings if different sources supported the same conclusions.
Here are some examples:

 From my research source 1 (the business website) I found out that:

Pricing strategies used vary from one season of the year to another according
to customer demand for certain products. For example, in Summer there is
more demand for cold drinks and ice-cream, therefore these products were not
selected for promotional pricing strategies.

 From my research source 2 (survey) I found out that:

60% of customers had complained in the last three

months 45% of customers had complained in the last two
months 30% of customers had complained in the last
month.

This is shown in the graph/pie chart. This suggests to me that the business is not
meeting their needs and must address the issues they are complaining about
quickly, in order to restore customer confidence in the business.:

ANALYSIS AND INTERPRETATION

Here are some other sample phrases you can use to demonstrate that you have analyzed and interpreted your findings:

I noticed that the business ... this therefore means that ...
It was clear to me from the pictures/graph/table on the website that ...
From the feedback page on the website I found out that customers said ... this means that ...
My survey results show that X% of respondents are unhappy ... I feel this means that the business will have to ...
The article in the newspaper proves to me that ...
Overall my evidence shows me that ...
I am confident that these figures mean that ...
 Analys Interpretation Recommendation Concluding Point
is
E.g. From my survey I noticed This shows me that Borders must E.g. I suggest that the business I feel by doing so, this would
that 2/10 (20%) had seen the think about when they advertise must change when they advertise address the lack of sales to
borders advert on TV due to as they are not reaching enough and also expand their product customers in this segment of the
timing of when the adverts are on of their target audience. range to appeal to an older market.
tV and the programs they are segment of the market e.g. 65-
advertising on. 75 age groups.

From question 1 of my survey … This is significant as I was able to

discover …

From question 2 of my survey … I feel this means that the business

will have to …

From question 3 of my survey … This demonstrates to me there is

…

From use of the company website This shows me that …

…

From use of the competitors This shows me that …

website …
 CONCLUSION AND
RECOMMENDATIONS
Identify conclusions and recommendations based on your evidence and the analysis you
have undertaken. These should relate to the overall purpose of the report but also
how they might meet the needs of internal or external stakeholders. Sample phrases:

 I have come to the conclusion that XXX business should ...

 I suggest that the business does ...
 Summing up my evidence, the conclusions I can make are ...
 I would recommend that the business does the following ...
 The business should think about doing ...
 The course of action the business should now take is to ...
 The business should offer ...

However, each conclusion or recommendation should be based on your evidence and

have justification or explanation of the effect it will have, for example,

Based on the findings from the business website I suggest that the business conducts
training for its employees on customer service. This should mean that the number of
complaints reduces, and that customers will be happy to return and shop there
again.

The course of action that the business should now take is to expand their product
range to appeal to an older segment of the market, for example 65-75 age group. This
will address the lack of sales to customers in this segment of the market.

I recommend that they business employs more staff in the Operations department to
carry out quality assurance. Quality assurance checks will mean that fewer problems
are identified at the end of the production process and there will be no need for
product recalls in the future.
 Recommend Concluding
ation point
E.g. I suggest that the business must expand their product range to By doing so, this would address the lack of sales to customers in this
appeal to an older segment of the market e.g. 65-75 age groups. segment of the market.
I recommend that the business … This would address the lack of …

I also propose that from my evidence, the business … This will positively impact the business as …

The course of action that I feel the business should take is … This would mean that …

I have come to the conclusion that Coca Cola’s business would benefit By doing this they would get a greater amount of sales and customers
from lowering their price … would return more often than usual.

I would recommend that by offering more discounts such as BOGOF to This would prevent them from buying their products regularly.
their customers as many people feel that their prices are too high …

I have also come to the conclusion that having a more variety of This would benefit the business as you are reaching a wider market.
flavors of each brand such as a tropical flavor of Coca Cola …