PLAN

Title: Emergency Response Plan (DMSB)

DOCUMENT CONTROL
Doc. Reference ERP-AUS-HSEQ-001 Function HSSEQ
Revision Date 01/08/2020 Group Owner Director Operations and Safety AUS
Rev. Number 9 Group Approver Group Head of HSSEQ
APPROVED VARIANCE

To comply with Australian rules and regulations and is a variation to GOP-HSSEQ-012 Emergency Response Planning.

DOCUMENT REFERENCES

• GOP-HSSEQ-012 - Emergency Response Planning

• ERP-AUS-HSEQ-007 - Emergency Response Management Plan - AUS
• PL-AUS-DAR-016 - Fire Safety Management Plan - DMSB
• FRM-ERP-HSEQ-007.02 - Emergency Evacuation Checklist
• FRM-GOP-SEC-001.02 - Bomb Threat Record
• GOP-HSEQ-031 - Incident Management
Internal References • PL-AUS-DAR-004 - Spill Management Plan
• GOP-HSEQ-004 - Control of Dangerous Substances and Explosive Atmospheres
• PL-AUS-DAR-009 - Cyclone Management Plan - Darwin
• PL-AUS-HSEQ-012 - Adverse Weather Management Plan - AUS
• PL-AUS-DAR-026 - Safety Management Plan (DMSB)
• GOP-HSEQ-046 - Service Improvement Process - SID
• Emergency and Dangerous Goods Site Plan - DMSB

• Northern Territory of Australia - Workplace Health and Safety Act

• Northern Territory of Australia - Work Health and Safety Regulations
• Australian Standards AS4375 - 2002 Planning for Emergency in Facilities
• Ports Management Act
• Ports Management Regulations
• NT Building Act and the Fire and Emergency Act
External References • Northern Territory of Australia Disaster Act 2011
• Waste Management and Pollution Control Act
• Marine Act
• Marine Pollution Act
• Marine and Pollution Regulations
• DP Cyclone Management
• DP Oil Spill Contingency Plan

DOCUMENT SCOPE / PURPOSE

This Plan is to be used in support of and in conjunction with existing operational procedures and controls within the
Darwin Marine Supply Base that are designed to deal with normal operating activities. Use of this Plan and the proper
training of staff should help to contain any emergency, minimise risk, minimise the extent of any loss and ensure the
prompt return to normal operating conditions.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 1 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

REVISION HISTORY
Rev Date Comment
1 21/06/2013 Creation of procedure
2 17/04/2014 General Review
3 26/09/2014 Full Review
4 30/12/2015 Full Review
5 20/12/2016 Full Review
6 31/08/2017 Full review and template change
7 23/09/2019 Full review inclusion of Man Overboard 14.10
8 13/12/2019 Updated Map
9 01/08/2020 Annual review

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 2 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Contents
1.0 Purpose ..................................................................................... 6
2.0 Roles and Responsibilities................................................................ 6
3.0 Definitions and Abbreviations ........................................................... 7
4.0 Background ................................................................................. 8
5.0 Assessment Review and Audit ........................................................... 8
6.0 Nature of Darwin Marine Supply Base .................................................. 9
6.1 Introduction ................................................................................ 9
6.2 Aim .......................................................................................... 9
6.3 Scope........................................................................................ 9
6.4 Protection .................................................................................. 9
7.0 Emergency Management Structure ................................................... 10
7.1 Communication .......................................................................... 10
7.2 Notification to Emergency Services .................................................. 10
7.3 Notification to Darwin Port ............................................................ 10
7.4 Notification to Stakeholders ........................................................... 10
7.5 Emergency Services Responsibilities ................................................. 11
7.6 Darwin Port and Harbour Control ..................................................... 11
7.7 Media Protocol ........................................................................... 11
7.8 General Information .................................................................... 11
8.0 Darwin Marine Supply Base Security .................................................. 11
8.1 Threats to Security...................................................................... 12
9.0 Third Party Contractor and Others ................................................... 12
10.0 Personnel with Disability or Special Needs ........................................ 13
11.0 Fire Wardens ........................................................................... 13
12.0 Material Safety Data Sheets (MSDS) ................................................. 13
13.0 Adverse Weather and Cyclonic Events .............................................. 13
14.0 Types of Emergencies ................................................................. 13
14.1 Bomb Threats........................................................................... 14
14.2 Written Threats ........................................................................ 15
14.3 Suspicious Object or Package ........................................................ 15
14.4 Fire Involving Vessels.................................................................. 16
14.5 Vessel Collision or Sinking ............................................................ 16
14.6 Crane Collapse ......................................................................... 16
ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 3 of 50
Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

14.7 Employee - Slight Injury .............................................................. 17

14.8 Employee - Serious Injury ............................................................ 17
14.9 Employee - Fatality [Category 4 and 5 Incident] .................................. 18
14.10 Third Party or Others ................................................................ 18
14.11 Environmental Emergencies ........................................................ 19
14.12 Unauthorised/Criminal Act ......................................................... 20
14.13 Urgent Medivac ....................................................................... 21
14.14 Essential/Sabotage ................................................................... 21
14.15 Man Overboard ........................................................................ 22
14.16 Activation of Ship Security Alert Alarm System .................................. 22
14.17 Fire ..................................................................................... 23
14.18 Vehicle or Plant Fire ................................................................. 23
15.0 Vessel at Darwin Marine Supply Base Installation ................................. 23
16.0 Investigations ........................................................................... 24
17.0 Non-Conformances..................................................................... 24
18.0 Monitor and Review ................................................................... 24
Appendix A – Emergency Direct Contact List ............................................ 25
Appendix B – Incident Notification Report Form ........................................ 28
Appendix C – Roles and Responsibilities .................................................. 29
Appendix D – Emergency Actions Checklist .............................................. 30
Appendix E – Bomb Threat Checklist ...................................................... 31
Appendix E1 – Telephone Bomb Threat Checklist ....................................... 32
Appendix F – Written Threat Checklist ................................................... 33
Appendix G – Suspicious Objects or Packages Checklist................................ 34
Appendix H – Fire Involving Vessels Checklist ........................................... 35
Appendix I – Vessel Collision or Sinking Checklist ....................................... 36
Appendix J – Crane Collapse Checklist.................................................... 37
Appendix K – Employee Slight Injury Checklist .......................................... 38
Appendix L – Employee Serious Injury Checklist ........................................ 39
Appendix M – Employee Fatality Checklist ............................................... 40
Appendix N – Third Party and Others Checklist .......................................... 41
Appendix O – Environmental Emergencies Checklist .................................... 42
Appendix P – Unauthorised/Criminal Act Checklist ..................................... 43

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 4 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix Q – Urgent Medivac Checklist .................................................. 44

Appendix R – Essential Services/Sabotage Checklist .................................... 45
Appendix S – Man Overboard ............................................................... 46
Appendix T – Activation of Ship Security Alert Alarm System ......................... 47
Appendix U – Fire ............................................................................ 48
Appendix V – Vehicle or Plant Fire or Collision .......................................... 49
Appendix W – Emergency 000 Calls........................................................ 50

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 5 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

1.0 Purpose

ASCO Australia (ASCO) is committed to conducting Darwin Marine Supply Base (DMSB) operations in as safe and
risk-free manner as possible. This shall be achieved using safe working practices in a safe working environment.
It is the responsibility of all staff to ensure that safe working practice is undertaken during daily activities. This
Plan is intended to establish the procedures to be adopted in the event of any emergency which may require
partial or total evacuation of the Darwin Marine Supply Base.

The DMSB Emergency Response Plan (Plan) will ensure effective response and recovery from any emergency
situations. The Plan also addresses preparedness initiatives including planning, training and exercises. The Plan
has been designed to ensure the following:

• Hazard prevention including environmental

• Safe and orderly evacuation of people from the building in an emergency
• Early control of the emergency situations including environmental
• Speedy resumption of duties once the emergency is brought under control.

2.0 Roles and Responsibilities

Defined roles and responsibilities minimise the confusion and ensure all emergency response activities are
carried out as planned and normal DMSB activities can resume as quickly as possible after the conclusion of the
emergency.

In the event of an emergency incident the level of managerial involvement will depend upon several factors
including but not limited to:
• The type of emergency
• The location of emergency
• The parties involved/affected
• The potential for the emergency to escalate.

The following outlines the specific responsibilities of those involved in managing the DMSB’s response to
emergency incidents.

CEO Australia

• Has overall responsibility and accountability for overseeing the ASCO response in a Category 5 emergency
• Shall appoint a Deputy to act in their absence.

Director of Operations and Safety (DOS)

• Responsible for establishing and managing the ASCO Emergency Response Control Centre (ERCC)
in the event of an emergency at either an ASCO controlled or an offsite / remote location
• Ensure that all Supply Bases maintain a Site-Specific ERP, ensuring planning, initiating and
managing and response to ASCO in an emergency
• Shall appoint a Deputy to act in their absence Overall responsibility for co-coordinating all
actions and responses, dealing with DMSB, stakeholders, and media in conjunction with CEO.

Darwin Marine Supply Base Management Team

• Overall responsibility for ensuring timely and adequate response to a Supply Base emergency
• Interface between location specific ERTLs and the ERCC

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 6 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• Support site ERTLs in an emergency

• Ensure a site Emergency Response Team (ERT) is appointed
• Ensure emergency response equipment has been established and is maintained
• Ensure ERT has undergone appropriate emergency response training (e.g. spill control, firefighting, first
aid, warden)
• Ensure that emergency response exercises and debriefs are completed
• Adopts the role of Incident Control Team unless relieved by the DOS in accordance with ERP-AUS-HSEQ-
007 Emergency Response Plan - AUS. Generally, will be the first point of contact to be advised of an
incident.
• They should then use their judgment to decide the actual or potential severity of the incident and inform
Darwin Port and relevant parties following guidelines and reporting structure as per ERP Scenario
Appendix A - V.

Site HSSEQ
• Monitor the site ERP to ensure relevancy and currency
• Provide support to the ERTL's in coordinating notifications and interface activities with all regulatory
and emergency response 3rd parties
• Lead the conduct of incident reporting and investigations
• Ensure drills are recorded as SIDs and captured in HSSEQ Database Provides assistance and support
as required and if necessary, adopts the role of Incident Controller
• Co-ordinates data gathering for investigation
• Ensures all incidents are appropriately investigated and recommendations actioned to completion.

DMSB Security Guards

• Acts as emergency responder for all out of hour reporting requirements, following guidelines and reporting
structure as per ERP Scenario Appendix A - V.

Incident Control Team

• Acting as the single point of control during and after an emergency
• Keeping the ASCO Regional Management Team, Darwin Port, stakeholders and local land users informed
of the situation as it develops
• Ensuring that a log of events is maintained to aid investigation
• Liaising with the Emergency Services, Local Authorities, Government Agencies and Specialist Contractors.
• Minimising loss
• Effective implementation of this Plan
• Restoring normal operations within the Darwin Marine Supply Base as soon as it is safe to do so.

3.0 Definitions and Abbreviations

An emergency can be defined as a "sudden unforeseen event needing prompt action". For the Purpose of this Darwin
Marine Supply Base Emergency Response Plan it is assumed that there is also a potential for injury or harm present
during an emergency.

Terms Meaning

AIR Accident Incident Report Form

The Department Department of Home Affairs

ASCO ASCO Australia

DP Darwin Port

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 7 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

DMSB Darwin Marine Supply Base

EPA Environment Protection Authority

ERP Emergency Response Plan

ERT Emergency Response Team

LRZ Landside Restriction Zone

MARSEC Maritime Security Levels

MOB Man Overboard

MSDS Marine Data Safety Sheets

MTOSFR Maritime Transport & Offshore Facilities Securities Regulations

NT Northern Territory

NTG Northern Territory Government

PFSO Port Facility Security Officer

4.0 Background

The Darwin Marine Supply Base (DMSB) is located within the Port of East Arm. This area falls under the jurisdiction
of the Darwin Port (DP) a division of the Northern Territory Government (NTG).

Figure 1 - DMSB is located alongside East Arm Wharf, approximately 2.km from East Arm Logistics Precinct.

5.0 Assessment Review and Audit

This Plan must be kept under constant review so as to ensure that its provisions are reflective of reality. It is the
responsibility of all staff to highlight any omissions or apparent weaknesses in the Plan. This Plan will be the subject
of formal management review at intervals not exceeding 24 months but shall also be subject to review after any

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 8 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)
emergency response, whether planned or otherwise, legislative changes and stakeholder feedback to ensure its’
suitability.

6.0 Nature of Darwin Marine Supply Base

ASCO manages the DMSB within the existing Darwin East Arm Port. The DMSB is dedicated to the offshore industry
providing three working berths each with significant laydown areas. The DMSB provides a ‘one stop shop’ for supply
vessels supporting the offshore industry with on-site warehousing and the ability to load fuel and water from all three
berths.

6.1 Introduction

Any emergency incident, irrespective of size or nature, will involve some degree of loss and cause an interruption to
normal operations. It is the purpose of this Plan to provide support and guidance to those personnel who may become
involved in responding to an emergency incident.

All personnel must at all times take every precaution to prevent danger and minimise risk to personnel, property and
the environment within the DMSB.

It is of paramount importance that training is provided so that all personnel are thoroughly familiar with their role
before, during and after an emergency.

In the event of an emergency (in conjunction with the DP) a single point of control must be quickly established
through which all communications and actions must be channelled. Should media or press request information as to
any incident, they should, at all times, be instructed to contact ASCO DOS. No exchange of information shall take
place, and a holding statement only be issued, along the lines of:

"I can confirm that an incident has taken place at (…. place….). No further details are available. Please contact the
ASCO Director of Operations Australasia on ************

6.2 Aim

To ensure, as far as practicable, that no person suffers injury or illness as a result of an emergency which may occurs
whilst performing duties within the DMSB.

6.3 Scope

The DMSB Emergency Response Plan applies to all potential emergencies associated with operational activities within
and adjacent to the DMSB with the exception of:

• Marine spillage (inform Darwin Port)

• Vessel collision/grounding (inform Darwin Port).

6.4 Protection

ASCO Australia has a protection strategy in the event of an emergency occurring within the DMSB. Statutory
responsibilities are:

• Protection of DMSB Personnel

• Protection of EAW Personnel and adjacent land users

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 9 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• Protection of the environment

• Protection of commercial property.

7.0 Emergency Management Structure

Due to the location of the DMSB, emergency incidents are the responsibility of the port users excluding oil spills (DP
Oil Spill Contingency Plan). Notification of all incidents caused by a Port user must be communicated to DP indicating
the level of emergency response and control measures in place and control requirements. Refer to ERP Scenario
checklist for further guidance.

DP have the right to initiate external sources and response agencies to reduce the impact on other Port user’s
adjacent land and the environment.

7.1 Communication

All emergency contact details are located within the DMSB Contact Directory and can be located at Appendix A of
this Plan.

7.2 Notification to Emergency Services

Where emergency services are required, a member of the Incident Control Team or Security personnel (outside normal
hours) are to follow the ERP Scenario Appendix A - V will be responsible for contacting and requesting a response
from emergency services.

Minimum information supplied should be:

• Location of incident.
• Brief description on incident (fire, environmental, injury to personnel, security breach).
• Who is injured, nature of damage?
• Who or what is involved?
• Name of person making the call.

7.3 Notification to Darwin Port

For incidents requiring evacuation of the DMSB, notification will be through activation of the DP emergency
evacuation system. Contact will be made as soon as practicable with DP Emergency Control Centre to activate the
siren and enable DP to evacuate adjoining premises if required.

For incidents that do not require evacuation but may have an impact to adjoining Facility Users notification will be
communicated to DP Emergency Control Centre (providing a brief description of incident and controls) and NT Police
Service.

In the event of an emergency incident/drill – DMSB must advise vessels alongside and ensure they keep any
visitors/contractors on board the vessel. Informer must request names from the vessel visitor’s book.

7.4 Notification to Stakeholders

Stakeholders will be briefed on all Level 4 or 5 emergency incidents by the ASCO DOS. The DMSB Manager will brief
them on all Level 1 to 3 emergency incidents.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 10 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)
The DMSB Incident Control Team is responsible for overseeing of any emergency which could impact upon statutory
and regulatory legislation and requirements.

7.5 Emergency Services Responsibilities

NT Fire Brigade
• Control of firefighting, control of spills within the DMSB (in the case of vessel incidents the Harbour Master
for DP will provide assistance). Carry out rescue operations.
NT Police Service
• Dealing with next of kin, traffic and crowd control
• Evacuation of adjacent land users and premises. NT police have overall coordinating role for all emergency
services.
NT Ambulance Service
• On site first aid treatment of casualties and evacuation of casualties to hospital.

7.6 Darwin Port and Harbour Control

Will be notified of any emergency on board or involving a vessel (including Man overboard MOB)) and environmental
spillages into the harbour or with the potential for spillage into the harbour.

Other agencies or bodies involved may include the Australian Coastguard, NT Water Police, NT WorkSafe, Department
of Home Affairs, Australian Border Force and NT EPA. The degree of involvement and their role will depend upon the
exact nature and extent of the incident. Staff must be sensitive to the possible involvement of such agencies or
bodies.

7.7 Media Protocol

Any media enquiries to DMSB personnel will be directed to the ASCO DOS, no exchange of information shall take
place.

7.8 General Information

The DMSB Incident Control Team must as soon as it reasonably practicable:

• Gather witness statements
• Compile a list personnel property lost or damaged
• Arrange for premises to be made safe
• Initiate business recovery plan (dependent on critical level)
• Cooperate with emergency service investigation
• Report to stakeholders and adjacent land users within East Arm Wharf.

8.0 Darwin Marine Supply Base Security

The DMSB, falls under a national Australian Maritime Security Regime and is subject to the Maritime Transport and
Offshore Security Act 2003 and its associated regulations.

Some restriction of movement and activities may occur as a result of this regime, particularly in relation to personnel.
Should anyone observe any suspicious acts, behaviours or persons, please immediately contact the DMSB Security.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 11 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

8.1 Threats to Security

The PFSO may receive a security direction from the secretary at the Department of Home Affairs to raise the MARSEC
level at the site on the basis of credible intelligence of a specific threat.

When additional security measures are initiated the PFSO will provide direction to the Site Security staff with respect
to any additional security measures to be applied at the site whilst the directive is in force. The PFSO will also advise
staff of any changes in responsibilities, or actions that may be required during this period of heightened alert.

The following security controls and procedures have been developed and implemented to effectively treat identified
security risks, control access to the facility and to comply with the identified specific security requirements of the
Maritime Transport & Offshore Facilities Security Regulations 2003 (MTOFSR) (Regulation 3.125).

• MARSEC Level 1. The security controls and procedures represent the minimum-security requirements on a
day-to-day basis and are designed to control access to the facility to ensure that only authorised employees,
suppliers, contractors and visitors are permitted to enter the facility

• MARSEC Level 2. Controls and procedures are in addition to or modify the Level 1 requirements and are to
be implemented on the instruction of the PFSO/Delegate following receipt of a security direction from the
Secretary, Department Home Affairs. MARSEC Level 2 controls and procedures are intended to further
restrict access to the facility and LRZs

• MARSEC Level 3. Controls and procedures are in addition to or modify the Level 1 and 2 requirements and
are to be implemented on the instruction of the PFSO/Delegate following receipt of a security direction
from the Secretary, Department of Home Affairs. MARSEC Level 3 controls and procedures are intended to
further restrict access and may include the cessation of some or all operations.

Recording Security threats, incidents and breaches of security

Breaches of security will be recorded on an “Incident Report Form” kept on file in the Darwin Marine Supply Base
Security Guard House by Security personnel and the PFSO informed verbally and by email. Copies of the report will
be forwarded to Department of Home Affairs.

Non-Suspicious unauthorised Access

If non-suspicious unauthorised access (such as vessel crewmember taking shortcut), security will investigate and
obtain:

• Name of Intruder
• Employer
• Proposed destination e.g. ships, office
• Reason for visit
• Reason for avoiding security gate
• Details to be logged and the DMSB Security Guard House and management group to be informed.

PFSO or their Deputy are to be informed of all other Security Incidents immediately for determination of investigation
level. Incidents where immediate notification to Department of Home Affairs is required, guidance on investigation
will be taken from Department of Home Affairs.

9.0 Third Party Contractor and Others

All third-party contractors and others within DMSB premises must be instructed on this Plan to ensure compliance
during emergency response within the DMSB.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 12 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

All parties will receive the appropriate DMSB Induction giving all relevant site emergency and security response
requirements whilst conducting operations or activities. No access will be granted to premises unless DP and ASCO
DMSB inductions have been completed.

All visitors should complete the Sign In/Sign Out Book on arrival and departure which is located at the Security
Guardhouse. The safety of visitors is the responsibility of the staff they are visiting who must ensure that they join
the evacuation of staff from DMSB; visitors should be asked to report to the appointed fire warden, or the person
acting in his/her absence, so that they can be accounted for during roll call.

10.0 Personnel with Disability or Special Needs

Special precautions must be taken, and consideration given at all times to the needs and requirements of people with
a disability or special needs. Special consideration must be given to the conditions and requirements there off in an
emergency situation such as:

• Identification of everyone who may need specific help to in an emergency

• Allocation of responsibility to specific able-bodied warden to assist in emergency situations.

11.0 Fire Wardens

ASCO DMSB PFSO and Maritime Security personnel within the DMSB will act as fire wardens for the premises. To assist
people on site, the wardens will be identified by their red safety helmet and lanyard with ID holder. While every
effort is made by the wardens to collect and don their identifying apparel in the event of an emergency there are
occasions that this will not be possible.

The lack of visible identification does not imply that their roles and responsibilities for your safety are nullified. If
the emergency situation involves fire, only trained personnel (if deemed safe to do so) should attempt to extinguish.

12.0 Material Safety Data Sheets (MSDS)

Information will be held and available within the security guardhouse within the DMSB. This information will be
available to assist emergency services on locations and material content during an emergency.

Refer to PL-AUS-DAR-026 Safety Management Plan (DMSB) for further information.

13.0 Adverse Weather and Cyclonic Events

All extreme Weather event will be managed in accordance with the PL-AUS-HSEQ-012 Adverse Weather Management
Plan and PL-AUS-HSEQ-009 Cyclone Management Plan Darwin, Refer also to Appendix section of this Plan for advice
on the Adverse weather and Cyclonic events.

14.0 Types of Emergencies

The DMSB has three main populated areas (Administration Building, Warehouse and Guardhouse).

Due to the location within East Arm Wharf, DP Muster Location Area 1 (inner entry gate to the port adjacent to the
control tower) will be used as primary Muster Point. Secondary Muster Points will be utilised within the DMSB in case
access to this location is restricted. If due to adverse weather (heavy Rains, Winds, lightning) during a muster call,

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 13 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)
personnel can congregate within DMSB Administration Building if safe to do so under the direction of the DMSB
Manager in consultation with DP.

Refer to Attachment lists of this ERP for secondary Muster Point locations within DMSB.

Muster Point locations at East Arm Wharf, Muster Point - 1 is located directly opposite DMSB.

14.1 Bomb Threats

The vast majority of such threats are hoaxes, but it cannot be assumed always to be the case. Should a warning be
received, generally by telephone, the following actions should be taken:

• The person receiving the call should remain calm and obtain and record as much information as possible
• DO NOT HANG UP - once the initial call has finished leave the phone receiver off the hook as this will assist
police in their investigation
• Call Emergency Services and advise them of the situation
• Go to another telephone or advise someone in the adjoining area to contact the PFSO/Delegate and DP PSO,
who shall confirm what scale of evacuation is required (DMSB only or Full EAW Facility)
• Check muster point before evacuation – raise alarm in conjunction with DMSB security personnel
• Stop all operations immediately and commence a controlled evacuation of the premises and proceed to
designated muster point location (dependent on risk alternative muster location may be agreed)
• Director of Operations Australasia to brief all stakeholders
• Follow the below checklists as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB);
o Appendix E - Bomb Threat Checklist
o Appendix E1 - Telephone Bomb Threat Checklist.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 14 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

14.2 Written Threats

Messages are usually associated with generalised threats and extortion attempts. A written warning regarding a
specific device can occasionally be received. It should never be ignored.

• Remain calm report the incident to the DMSB PFSO/Delegate and DP PSO, who in turn will inform the DMSB
Manager and HSSEQ Advisor
• Call Emergency Services and advise them of the situation
• Avoid handling it unnecessarily in order to preserve possible fingerprint(s), handwriting, paper and postal
marks. These will be essential in trying to trace the threat and identifying the writer
• Every possible effort should be made to retain evidence for possible fingerprints, handwriting or typing,
paper and postmarks. Such evidence should be protected by placing it in an envelope, preferably plastic
• DOS to brief all Stakeholders as per the ERP-AUS-HSEQ-007 Emergency Response Management Australia
• Follow the below check list as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix F - Written Threat Checklist.

14.3 Suspicious Object or Package

Suspicious packages or objects should never be picked up or examined; this is a job for the emergency services.
Remain calm and record as much details as possible; location, size, general description and seal location. Some
physical characteristics of suspicious packets or letter could include; excessive postage, oily stains, discoloration or
odour, excessive security material, marked with restrictive endorsements such as `personal’, no return address,
protruding wires or aluminium foil.

• Excessive postage
• Oily stains
• Discoloration or odour
• Excessive security material
• Marked with restrictive endorsements such as `personal’
• No return addresses
• Protruding wires or aluminium foil
• Report the incident to the ASCO DMSB PFSO, who in turn will inform DOS and DP PFSO who shall confirm
what scale of evacuation is required (DMSB only or Full Wharf Facility)
• Call Emergency Services and advise them of the situation
• Stop all operations immediately and commence a controlled evacuation of the premises, and proceed to
designated Muster Point location (dependent on risk alternative muster location may be agreed); and
• DOS to brief all Stakeholders as per the ERP-AUS-HSEQ-007 Emergency Response Management Australia.

The threat is a hazardous or unknown substance the Fire Brigade Hazardous Chemicals Response Unit will be requested
by the Police. The Fire Brigade has specialist teams trained in managing hazardous chemicals and unknown
substances.

• Remain calm and record as much details as possible; location, size, general description and seal location
• Call Emergency Services and advise them of the situation
• Remain calm report the incident to the DMSB PFSO/Delegate and DP PSO who shall confirm what scale of
evacuation is required (DMSB only or Full EAW Facility)
• Stop all operations immediately and commence a controlled evacuation of the premises and proceed to
designated muster point location (dependent on risk alternative muster location may be agreed)
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix G - Suspicious Objects or Packages Checklist.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 15 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

14.4 Fire Involving Vessels

In the event of a fire on a vessel moored alongside the DMSB, the PFSO and or security personnel shall co-ordinate
the calling of the emergency services, Harbour Control and DP Emergency Control Centre. All operations will be
suspended to assist with emergency obligations.
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix H - Fire Involving Vessels Checklist.

14.5 Vessel Collision or Sinking

The majority of collisions or sinking’s are caused by human negligence. Such negligence does not necessarily originate
with the ship's officers or crew. It can be the fault of persons responsible for controlling the movements and berthing
of ships who issue incorrect information to Ships Masters, Owners or Agents.

In the event of a collision outside the DMSB, a vessel that may be in danger of sinking will not be allowed to berth
within the DMSB without the permission ASCO DMSB Management Team and the DP Harbour Master.
In the event of a collision or sinking DMSB PFSO and security personnel shall co-ordinate the calling of the emergency
services, Harbour Control and DP Emergency Control Centre. All operations will be suspended to assist with emergency
obligations.

In the event of a collision between vessels or a sinking on or adjacent to the DMSB, it is important that we be fully
prepared to be able to provide any assistance possible to the vessels and DP.

Such an incident may however have a direct impact upon our operational capability, therefore, should such a situation
arise, and the following steps should be taken:
• STOP all operations
• Advise DMSB Management Team
• Advise Stakeholder, NT WorkSafe and other parties as appropriate
• DP has their own procedures for dealing with such incidents. They will take control of the response
operation; any assistance provided by ASCO will be as directed by DP and Harbour Control
• Be aware that the original incident may escalate. For instance, if a fuel or cargo tank is ruptured there is
a very high possibility for pollution, (environmental emergencies). It is equally as important to be aware
of any deck cargo that may have been lost overboard and could well present a hazard DMSB operations
• Try to establish the extent and nature of any disruption to future operations and advise any customers and
Stakeholders whose operations are or will be affected by the incident
• Ensure incident report and investigation is conducted by the DMSB Management Team and HSSEQ Advisor
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix I - Vessel Collision or Sinking Checklist.

14.6 Crane Collapse

Immediately alert DMSB Management Team and or Marine Security Personnel in order to contact Emergency Services
following guidelines within ERP Scenario Checklists. DMSB Management Team will contact DP Emergency Control
Centre and DP PFSO to brief on situation (dependent on level of emergency DMSB may be evacuated).

Ensure any personnel injured receive proper medical treatment and continual communications to emergency services
until their arrival on site. DMSB Management Team lead by DOS will brief stakeholders and other parties where
necessary. HSSEQ Advisor will inform and brief NT WorkSafe.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 16 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)
The scene of the collapse and the crane should not be touched or otherwise interfered with until the Emergency
Services have given their permission to do so, however: -

If the crane or any part of the surrounding site is in an unsafe condition it is permissible to take action to make sure
the situation is safe. In such cases this action should be kept to a minimum, photographed and documented as fully
as practicable.

If the crane is in a position that may cause it to experience further structural/mechanical stress or damage, NT
WorkSafe may give verbal dispensation to move or right the crane prior to their inspection, such approaches must be
made cautiously. Such events should be documented, and the scene well photographed before and after the crane is
moved.

Oil absorbent material should be used to soak up spillage or leakage of fuel, engine and hydraulic oils.

Collate witness statements, photographs, any available reports and have these available to aid the accident / incident
investigation team.

The recovery of the crane shall be dependent on the owner; But ASCO will provide all necessary support and
assistance.
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix J - Crane Collapse Checklist.

14.7 Employee - Slight Injury

In the event of an employee being involved in an accident at work that involves an injury that requires none or only
the most basic first-aid treatment the following action should be taken:
• The DMSB First Aider on-site in the event of an accident will be responsible for assessing the extent of the
injury and administer first-aid if required
• The First Aider should then report the accident to the HSSEQ Advisor, who in turn will report to the
management group and record the incident utilising the Gateway Database. and
• The Initial Incident Report Form, the casualty's statement and any witness statements will form the basis
of the investigation
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix K - Employee Slight Injury Checklist.

14.8 Employee - Serious Injury

In the event of an employee being involved in an accident at work that involves attending the local hospital the
following action should be taken:
• The DMSB first aider on-site in the event of an accident will be responsible for assessing the extent of the
injury and calling the Emergency Services. They will then inform the DMSB Management Team
• The PFSO shall inform the DOS in out-of-hours situations. The PFSO shall contact other members of the
management team as they require. Note: Dependant on the type of the injury NT WorkSafe may also need
to be informed, (the HSSEQ Advisor will offer guidance)
• If the injured party is conscious find out the details of whom, if anyone, the casualty wants to be informed
about the accident. If the casualty is unconscious PFSO will find out from their personnel file's details of
their next of kin and be ready to give these to the Police who will follow the ambulance to the scene. It is
likely that the Police will want to notify the Next of Kin about the accident
• Arrange for a member of the management team, preferably the PFSO or HSSEQ Advisor to follow the
casualty to the hospital. Their task is to offer assistance to the casualty after treatment has been given
and to advise the management team of the situation

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 17 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• The Incident Control team will have initiated an investigation, and the Incident File will be completed as
persons are contacted and actions undertaken, therefore all personnel must remain on site until they have
been spoken to
• Do not start any clean-up operation until authorised to do so by the Police and NT WorkSafe if they are
involved. It may well be necessary to take certain steps to make the situation safe and to prevent further
loss before clearance to do so is given by the authorities
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix L - Employee Serious Injury Checklist.

14.9 Employee - Fatality [Category 4 and 5 Incident]

In the event of an employee being involved in a fatal accident at work the following action should be taken:
• Call the Emergency Services
• Report the incident to the DOS and HSSEQ Advisor who shall contact NT WorkSafe and relevant parties
• The PFSO and or DMSB Security Personnel will raise security to appropriate level informing DP PFSO and DP
emergency control room and close/secure all entrances. Access to emergency services and investigation
team only. Arrange additional security guard as required to secure location
• The ASCO CEO Australasia shall report the incident to the relevant departments at ASCO Head Office, (i.e.
Corporate Communications, Legal etc)
• CEO will inform and update stakeholders
• Once satisfied that the DOS is aware of the incident, begin required internal investigation cooperating with
NT WorkSafe and other parties when required
• DO NOT ATTEMPT TO CONTACT THE NEXT OF KIN - this is a Police Force duty but be prepared to provide
next of kin details to the Police
• DO NOT LET WITNESSES LEAVE - they will be needed to assist with the investigation – if possible, keep
witnesses in separate rooms and do not leave them alone
• DO NOT START ANY CLEAN UP OPERATION UNTIL AUTHORISED TO DO SO BY THE POLICE AND NT
WORKSAFE IF THEY ARE INVOLVED. It may well be necessary to take certain steps to make the situation
safe and to prevent further loss before clearance to do so is given by the authorities
• In the event of Media interest, if they get in touch, they should be told to contact the Police in the first
instance. Under no circumstances should the media be spoken to or admitted to the site until the CEO has
given permission for them to do so.

Note: It should not be forgotten that personnel working in the vicinity of a fatal accident might well be traumatised.
Appropriate consideration should be given to these personnel. In all personal injuries to staff, a full and in-depth
investigation will follow. Any information or findings as a result of the investigation shall be made available to the
NT WorkSafe, Emergency Services, Stakeholders and ASCO internal.
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix M - Employee Fatality Checklist.

14.10 Third Party or Others

In the event of a Third-Party Contractor or other parties being involved in an accident whilst working within the DMSB
the following action should be taken:
• Each operational workplace has a trained first aider on site; in the event of an accident it will initially be
their responsibility to assess the extent of the injury, call an ambulance and administer first-aid as required
• The first aider should then report the accident to the DMSB Management Team if outside normal working
hours report incident directly to DMSB security guardhouse, security personnel will follow reporting and
communications protocols as per ERP Scenario Checklists
• If the casualty's injuries appear to be serious or fatal the DMSB Management Team lead by the DOS will
inform NT WorkSafe and Stakeholders as required. PFSO will inform DP PFSO and DP Emergency Control

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 18 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• In the case of a fatality, the PFSO and DMSB Security Personnel will raise Security to appropriate level
informing DP PFSO and DP Emergency Control Room and close/secure all entrances. Access to emergency
services and investigation team only. Arrange additional security guard as required to secure location. In
the event of media interest, if they get in touch, they should be told to contact the Police in the first
instance. Under no circumstances should the media be spoken to or admitted to the site until the CEO has
given permission for them to do so; and
• The electronic AIR Form the casualty's accident report (if available) and any witness statements will form
the basis of the investigation which the Incident Control team will initiate
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix N - Third Party and Others Checklist.

14.11 Environmental Emergencies

PL-AUS-DAR-004 Spill Management Plan details the actions to be taken in the event of a spill within the DMSB. The
term spill shall include, but not be limited to; fuel oils, including lubricating oils and hydrocarbon-based drilling oils,
and can occur during any movement of product, either by hose, pipe or tanker. The term “environmental impact” is
a negative change to the environment that may occur during release causing serious effects to marine life, ground
contamination, and /or harm to human well-being. In the event of a spillage being discovered DMSB personnel shall
take emergency action to minimise the effects of the spill, (including deployment of booms, drain covers etc). The
DMSB management team, NT EPA and DP emergency control room will be advised of the spill.

All personnel operating within the DMSB have a duty of care to react to all spills within DMSB boundaries. Spills to
sea are the responsibility of DP. All spills to sea involving DMSB activities must be notified immediately to DP
emergency control and Harbour Control in order to activate DP spills response procedure. ASCO Australia DMSB
personnel will undertake training in Marine Spill Response in (ASCO personnel will undertake DP Marine Spill Response
Training) to assist in deployment of response material and assist DP as required. ASCO Australia will also hold Tier 1
response material on site to ensure capsulation of material as required in the event of a spill to sea event.

Environmental Duties
ASCO will take all measures that reasonable and practical to:
• Prevent and minimise pollution to the local environment
• Reduce and minimise waste.

ASCO will assess waste and continually review controls to ensure protection to the local environment in accordance
with Part 3 Section 12 of the Waste Management and Pollution Control Act.
ASCO will as soon as practicable (and in any case within 24 hours) notify NT EPA of incidents causing or threatening
to cause pollution within the DMSB in accordance with Part 3 Section 14 of the Waste Management and Pollution
Control Act.

Objectives
The principle objectives of the contingency for the Spills Response Plan are:
• To ensure procedures are in place for dealing with spills within the DMSB boundaries and to assist DP as
required or requested
• To permit the rapid dissemination of information through established lines of communication
• To ensure all relevant authorities, stakeholders and participants of the Plan are kept informed and consulted
as necessary throughout the clean-up operation
• To minimise the environmental impact of any pollution incident
• To ensure information, guidance and recommended action on anti-pollution measures are available as
required
• To ensure rapid mobilisation of staff and resources
• To maintain a comprehensive record of events.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 19 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Spill Categorisation
Spills shall be categorised into 3 main classes:
• Class 1 Spill. A spill that can be quickly contained at source and which is unlikely to cause contamination by
entering watercourses, ground water or reached the sea.
• Class 2 Spill. A spill which is likely to cause contamination by entering water courses, ground water or reach
the sea and/or any spill which is likely to cause vapour cloud, explosion or fire
• Spills on Land. A spill on land of no more than 50 litres, which is likely to cause ground contamination that
can be dealt with immediately by utilising Spill response unit without assistance from other areas.

For further information on Spill response refer to: ASCO Australia PL-AUS-DAR-004 Spills Response Plan.

Other emergencies - Explosives, Hazardous & Radioactive Material

An incident (such as a fire or similar), involving any of the above substances within the DMSB has the potential to
escalate in terms of severity and scale very quickly. It is virtually inevitable that the Emergency Services and other
official organisations (NT WorkSafe, DP, Harbour Control and Department of Home Affairs Security) will become
directly involved in the control of the incident at an early stage.

Should an incident of this type occur within the DMSB the following action should be taken:
• Evacuate the DMSB & call the Emergency Services, the Consignor of the material. The DMSB Management
Team and or the PFSO shall assess the situation and contact the Operations Manager Australasia giving
briefing of developments and status
• In the event of media attention all enquiries shall be referred to ASCO Australia Regional Office
• HSSEQ Advisor in conjunction with DOS shall keep a log of events, photographs, statements and where
possible ensure that incident is recorded on video camera in order to assist with the later investigation
• Where radioactive/explosive substances are involved the emergency services will be briefed and will control
operations
• If the incident involves a vehicle and it is safe to do so, instruct the driver to go to a site away from traffic
and built up areas, switch off the engine, put on hazard warning lights and keep passers-by away from the
vehicle. Tell the driver to stay upwind of the vehicle. Inform emergency services as necessary
• If the incident occurs on a vessel, advise DP, Harbour Control and Department of Home Affairs dependent
on location, to alert other vessels in the vicinity and arrange to move them, make ready to evacuate the
DMSB. Locate the Master or a senior officer from the vessel and arrange for him to meet and brief the
Emergency Services, (a cargo manifest and crew list will be required at this time)
• Where fire and radioactive materials are involved there may be a danger of contamination. In such cases
evacuation of personnel shall be carried out Immediately, with any potentially affected personnel taken to
a place of safety to await medical evaluation
• Depending upon the prevailing circumstances and location of the incident it may become necessary to advise
neighbouring land users of the situation
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix O - Environmental Emergencies Checklist.

14.12 Unauthorised/Criminal Act

Due to the inherent nature of this type of emergencies, i.e. dealing with people, it is always difficult to expect or
plan for certain outcomes. It is the volatility of human nature and emotion that ultimately dictates the way in which
this type of emergency will play out.

This threat can be categorised into:

• Confrontation with an armed person

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 20 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• Confrontation with an unarmed person

• Armed Hold-Up
• Assault / Physical Injury
• Threatening the life of others or oneself
• Hostage / Kidnap scenarios.

Any stakeholder witnessing such a situation should always:

• Remain calm and record as much details as possible
• Call Emergency Services and advise them of the situation
• Remain calm report the incident to the DMSB PFSO/Delegate and DP PSO who shall confirm what scale of
evacuation is required (DMSB only or Full EAW Facility)
• Stop all operations immediately and commence a controlled evacuation of the premises and proceed to
designated muster point location (dependent on risk alternative muster location may be agreed)
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix P - Unauthorised/Criminal Act Checklist.

14.13 Urgent Medivac

In the event of an employee being involved in an accident at work that involves attending the local hospital the
following action should be taken:
• The DMSB First Aider on-site in the event of an accident will be responsible for assessing the extent of the
injury and calling the Emergency Services. They will then inform the DMSB management Team
• The PFSO shall inform the DMSB Management Team in out-of-hours situations. The PFSO shall contact other
members of the management team as they require. Note: Dependant on the type of the injury NT WorkSafe
may also need to be informed, (the HSSEQ Advisor will offer guidance)
• If the injured party is conscious find out the details of whom, if anyone, the casualty wants to be informed
about the accident. If the casualty is unconscious PFSO will find out from their personnel file's details of
their next of kin and be ready to give these to the Police who will follow the ambulance to the scene. It is
likely that the Police will want to notify the Next of Kin about the accident
• Arrange for a member of the management team, preferably the PFSO or HSSEQ Department to follow the
casualty to the hospital. Their task is to offer assistance to the casualty after treatment has been given
and to advise the DMSB Management Team of the situation
• The DMSB Incident Control Team will have initiated an investigation, and the Incident File will be completed
as persons are contacted and actions undertaken, therefore all personnel must remain on site until they
have been spoken to
• Do not start any clean-up operation until authorised to do so by the Police and NT WorkSafe if they are
involved. It may well be necessary to take certain steps to make the situation safe and to prevent further
loss before clearance to do so is given by the authorities
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix Q - Urgent Medivac Checklist.

14.14 Essential/Sabotage

Due to the inherent nature of this type of emergencies, i.e. dealing with people, it is always difficult to expect or
plan for certain outcomes. It is the volatility of human nature and emotion that ultimately dictates the way in which
this type of emergency will play out.

This threat can be categorised into:

• Confrontation with an armed person
• Confrontation with an unarmed person

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 21 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

• Armed Hold-Up
• Assault / Physical Injury
• Threatening the life of others or oneself
• Hostage / Kidnap scenarios.

Any stakeholder witnessing such a situation should always:

• Remain calm and record as much details as possible
• Call Emergency Services and advise them of the situation
• Remain calm report the incident to the DMSB PFSO/Delegate and DP PSO who shall confirm what scale of
evacuation is required (DMSB only or Full EAW Facility)
• Stop all operations immediately and commence a controlled evacuation of the premises and proceed to
designated muster point location (dependent on risk alternative muster location may be agreed)
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix R - Essential Services/Sabotage Checklist.

14.15 Man Overboard

Man overboard is a situation in which a person has fallen from the Wharf, or a vessel into the water and is in need of
rescue. Whoever sees the person's fall should shout "man overboard" to raise the alarm also ensuring alarm is raised
with DMSB security personnel and vessel to engage emergency service and harbour control.

• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix S - Man Overboard Checklist.

14.16 Activation of Ship Security Alert Alarm System

The Ship Security Alert System (SSAS) is part of the International Ship and Port Security (ISPS) code and is a system
that contributes to the International Maritime Organisation’s (IMO)'s efforts to strengthen maritime security and
suppress acts of terrorism and piracy against shipping. In case of attempted piracy or terrorism, the ship's SSAS beacon
can be activated and appropriate law enforcement agencies advised.

Cargo ships must be fitted with a device that can send an alert message containing the ship’s ID and position whenever
the ship is under threat or has been compromised. The distress message must be activated covertly from a switch on
the navigation bridge or other shipboard location and transmitted only to the designated authority without being
received by other ships or raising an alarm on the ship under attack.

When an SSAS alert is triggered:

• The Rescue Coordination Centre (RCCs) or SAR Points of Contact (SPOCs) for the country code the beacon is
transmitting is notified discreetly or directly to the vessel's owner or manager
• National authorities will contact local response agencies to deal with the incident
• On receipt of advice that a SSAS has been activated the DMSB PFSO/Delegate and DP PSO are to be informed
as soon as possible
• The manned DMSB Security Gate is to be advised that a response agency will require access to the Port, and
they are to facilitate this access without delay
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix T - Activation of Ship Security Alert Alarm System Checklist.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 22 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

14.17 Fire

If the alarm has not already been raised immediately alert the DMSB Management Team and or DMSB Security
Personnel in order to ensure evacuation of DMSB. DMSB Management Team and or Security Personnel will contact DP
Emergency Control Centre, DP PFSO to brief on emergency situation (depending on the level of emergency, DP Siren
will be activated to alert other port users). Further guidance and instruction regarding actions and reporting protocols
can be sought utilising the DMSB ERP scenario’s checklist.

AFTER raising the alarm:

• If electrical equipment is involved and it is safe to do so, isolate it from the power supply
• If possible, attack the fire with the nearest suitable equipment is safe to do so and provided that you feel
confident and competent to do so
• Shut the door(s) of the area affected and, if appropriate and safe to do so, close windows before leaving
the building
• Proceed to muster point

Action to be taken by persons upon hearing a fire alarm

• Keep calm
• Close all doors and if appropriate and safe to do so, close windows and switch off ventilation equipment
before leaving the building. Guide any visitors/guests that may be with you to the muster point
• Leave the building by the nearest available emergency exit, take the most direct evacuation route, DO
NOT move to other areas, proceed to the muster point and wait for instructions from a fire warden
• DO NOT re-enter the building until a fire warden tells you it is safe to do so
• DO NOT leave the muster point unless told to do so
• ONLY WHEN you have been advised it is safe to do so, re-enter the building in an orderly manner using
normal entrances
• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix U - Fire Checklist.

14.18 Vehicle or Plant Fire

Each ASCO vehicle is fitted with an Emergency Response Contact List which details the action that should be taken
in the event of vehicle emergency. Each vehicle is fitted with 1.5kg extinguisher and a vehicle first aid kit to ensure
adequate response. All forklifts used for ASCO operations within the DMSB have a Forklift Emergency Action card
within the drivers' cab to ensure appropriate measures are followed during an emergency situation; all forklifts are
fitted with 1.5kg extinguisher to ensure adequate response.

• Follow the below checklist as per the ERP-AUS-HSEQ-001 Emergency Response Plan (DMSB)
o Appendix V - Vehicle or Plant Fire Checklist.

15.0 Vessel at Darwin Marine Supply Base Installation

In the event of a major emergency within the DMSB, Vessel Masters shall provide all necessary support to the DMSB
and liaise closely with the PFSO and security personnel. DMSB Management Team and or security personnel shall co-
ordinate the calling of the emergency services, Harbour Control and DP Emergency Control Centre following guidelines
within ERP Scenario Checklists. All operations will be suspended to assist with emergency obligations.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 23 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

16.0 Investigations

All incidents with the potential to harm will be fully investigated by the ASCO DMSB Management Team (incident
Control Team) utilising ASCO procedures, GOP-HSEQ-031 Incident Management and the ERP-AUS-HSEQ-007 Emergency
Response Management Australia. Third parties will be invited to contribute where necessary to investigation process
and all outcomes will be shared for lateral learning.

17.0 Non-Conformances

All non-conformances, in relation to security within the DMSB will be investigated utilising GOP-HSEQ-046 - Service
Improvement Process (SID) to ensure satisfactory outcome.

18.0 Monitor and Review

This Emergency Response Plan (DMSB) will be continually monitored to ensure full compliance with Local, Territory
and Federal Legislations. A full review will be conducted annually to ensure compliance.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 24 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix A – Emergency Direct Contact List

Emergency Services

Service Contact number

Ambulance/Police/Fire 000
NT Emergency Services (24 Hour Assistance Line) (08) 8922 3630 / 131 444
DP Port Security 0401 110 320
Fire and Rescue Service (24 Hour Assistance Line) (08) 8922 1555
NT Police (24 Hour Assistance Line) 131 444 / (08) 8922 1560
Water Police (08) 8922 0820
Broadsword Marine Contractors 0437 782 626 / 0429 981 266
Royal Australian Navy Port Service (08) 8935 5420
Royal Australian Navy Port Service - Mobile 0407 612 052
Royal Australian Navy Port Services – VHF Channel 14
Royal Darwin Hospital (08) 8922 8888
Royal Private Hospital (08) 8920 6011

ASCO Australia Management Team

Position Contact Number

CEO 0448 033 769
Director of Operations and Safety 0448 127 563
DMSB Manager 0418 533 048
HSSEQ Advisor 0448 148 957
DMSB PFSO 0414 392 011 / 0448 148 957
Facilities Management Co-ordinator 0414 392 011
DMSB Coordinator 0418 759 776

DMSB Security Contractor

Position Contact Number

NT Manager 0412 021 717
08) 8419 4566

Darwin Port

Position Landline Mobile

Chief Executive Officer (08) 89190801 0429 670 385
General Manager Port Development (08) 89190880 0401 117 056

General Manager Operations (08) 8919 0850 0419 840 041

Harbour Master (08) 8999 3867 0428 181 480
General Manager Facilities (08) 8919 0830 0408 270 919
Fort Hill Wharf Gatehouse (08) 8919 0836 0401 117 057
East Arm Wharf Gatehouse (08) 8919 0816 0401 110 320
East Arm Cargo Officer (08) 8919 0857 0407 319 706
Security Supervisor PFSO (08) 8919 0818 0448 658 652
DP Control Tower (08) 8919 0870 0401 117 090
DP Port Security (08) 89190816 0401 110 320

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 25 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Stevedores

Position Landline Mobile

LINX Stevedores (08) 8984 4701 #2 – Shift Manager on Duty
Qube Stevedores (08) 8922 2300 Shift Manager on Duty

Government Authorities

Authority Contact Number After hours

Australian Maritime Safety Authority (AMSA) (02) 6279 5000 1800 641 792
Australian Marine Oil Spill Centre (AMOSC) (03) 5272 1555 0438 379 328
Australian Search and Rescue (AusSAR) (02) 6279 5746 1800 641 792
Australian Transport Safety Bureau 1800 020 616 1800 011 034
(02) 6257 4150 (Canberra)
Australian Petroleum Production & Exploration (02) 6247 0960 0433 917 317
Association (APPEA)
Air Ambulance (Royal Flying Doctor Service) (08) 8238 3333 1800 733 772
Air Services Australia (02) 6268 4111 1300 301 120
Civil Aviation Safety Authority (CASA) 1800 074 737 131 757
Commonwealth Scientific and Industrial 1300 363 400
Research Organisation (CSIRO)
Department of Agriculture and Water 1800 900 090 1800 020 504
Resources (DAFF/ Quarantine)
Department of the Attorney-General and Justice (08) 8935 7777
(Coroner’s Office NT)
Department of Home Affairs (08) 8923 1209 1300 791 581

Department of Immigration and Border 1300 363 236 / 131 881 1800 061 800 / 1800 009 623
Protection (Aust. Border Force/Customs)
Department of Land Resource Management (08) 8941 4266 0419 142 835
Department of Transport (Marine Safety) (08) 8924 7100
National Offshore Petroleum Safety and (08) 6188 8700 (08) 6461 7090
Environmental Management Authority
(NOPSEMA)
NT Environment Protection Authority (08) 8924 4218
NT EPA Pollution Hotline 1800 064 567
NT WorkSafe 1800 019 115
Parks and Wildlife Commission NT (08) 8999 4555 0419 822 859
Poisons Information Centre 131 126

Weather Updates and Warnings

Weather Updates / Warnings Contact Number

Bureau of Meteorology Darwin Office (08) 8920 3800
Bureau of Meteorology Weather Service 1900 955 367
Bureau of Meteorology Observation Centre 1900 926 124
Bureau of Meteorology Cyclone Information 1300 659 211
Coastal and Land Weather Warnings 1300 659 214

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 26 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Web Page Updates

Web Page
Bureau of Meteorology Observation Centre www.bom.gov.au
NT WorkSafe www.worksafe.nt.gov.au
Secure NT www.securent.nt.gov.au

Radio Station Updates

Radio Stations
ABC Radio Darwin 105.7FM
Mix 104.9 104.9FM
Hot 100 100.1FM

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 27 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix B – Incident Notification Report Form

General Information
Location of incident: Region/Hub and Site/Base Name
Date of incident: Time of incident:
Description of the incident:

Please complete this section for any injuries, significant asset damage or environmental incidents providing
as much accurate detail as possible.
Operation in progress at time of incident:
ASCO Person in charge Name
at time of incident: Phone Number(s)
Email
Immediate Actions Taken:

Please provide a brief summary of the actions you have taken immediately after the incident occurred.
Client Details
Client(s):
Vessel (if relevant):
Third party involvement:
Notification Process

Email notification to zzDist-Info-HSSEQINF@ascoworld.com should be sent within 2 hours of learning of incident

and marked with High Importance. This should include the location manager and nominated ASCO Contract
Manager who will be required to inform the client representative.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 28 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix C – Roles and Responsibilities

Description DMSB DMSB DMSB

Manager Coordinators Security
On hearing evacuation alarm instigated by DP or on direct advice
X X X
from DMSB Operations Team the following checklist shall be used
Call Emergency Services (000) if required. Ensure emergency maps X
and manifests are provided to emergency services.
Operations Team advice & directs contractors, third parties & X
visitors to the nearest safe exit.
Advise any vessels alongside taking into account any visitors or X
contractors on the vessel
Make final check of rooms and surrounding areas and shut the door
(if in a building) after exciting. Once checked, close the door and X
mark with a ‘Room Checked’ post-it notes.
Check that all contractors have evacuated and/or made their way
to the Muster Anyone refusing to evacuate must be reported to the X X X
DMSB Manager
Print off Muster Transaction Report showing names of who is left on X
site
Collect visitor’s book from security office and take to muster point X
Turn off any equipment that may become a hazard X X X
Receive reports from Team Members on the building zones being X
cleared
Receive reports from the First Aider as to any medical treatable X
cases
Restrict building access and vehicular movements, close the gates X
Report any problems to the Operations team and or BU Manager X
Move to the nominated or closest Muster Point Areas X X X
Start Log of events – all team members to assist X X X
Ensure personnel present are recorded on the muster register X
Liaise with other Muster Marshals to validate any missing persons X
Report missing persons to DMSB Manager X
Handover to Emergency Services, if they are called, on arrival and
support them as required, gate may require to be reopened. X
Note: Emergency Services are now in control of the incident
Remain at the Muster Point until the all clear declared X X X
Receive all clear from the Emergency Services, on site, if they X
attended
Give all clear once incident is over X
Note: this will come from DP or directly from the DMSB Manager
Carry out return to operations assessment and remediate areas as
X
required
Hold a debriefing session with the ERT X
Check list handed over to:
X X
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 29 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix D – Emergency Actions Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Call Emergency Services and give accurate details of location/event
Call EAW DP Security advise emergency services are on their way
Call DP PFSO asking if they will be sounding Alarms
Call ASCO PFSO and give full brief
Contact by phone any vessels that are alongside and brief them of the emergency situation
Keep Calm
Close all doors and is safe to do so close windows and switch off ventilation equipment
before leaving the building
If safe to do so, rescue and/or evacuate trapped or injured persons to a place of safety
If qualified provide immediate medical aid/assistance to any person suffering an obvious
injury
DO NOT re-enter the building
Ensure vehicles/equipment are clear from roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshalls to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 30 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix E – Bomb Threat Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Complete Bomb Threat Telephone Checklist
Always take the threat seriously
Do not use a radio to raise the alarm – radio signals may trigger an explosive device
Keep Calm
Ask caller if Emergency Services been notified, if other than threat caller
Ask Caller of Harbour Control have been notified, if other than threat caller?
Call Emergency Services and give accurate details of location/event
Call Harbour Control giving vessel name and details
Call EAW DP Security advise emergency services are on their way
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating the ship?
Call DP PFSO asking if they will be sounding the Alarms?
Call ASCO PFSO and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Note - It may be such that a full port evacuation is deemed necessary so people will be
required to be transported down to EAW Front gate
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 31 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix E1 – Telephone Bomb Threat Checklist

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 32 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix F – Written Threat Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Call Emergency Services and give accurate details of location/event
Call Harbour Control giving vessel name and details, if the threat is to a vessel
Call EAW DP Security, advise emergency services are on their way
Call DP PFSO asking if they will be sounding Alarms
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Keep Calm, avoid handling the letter unnecessarily in order to preserve possible fingerprints
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSP to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshalls to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 33 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix G – Suspicious Objects or Packages Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Call Emergency Services and give accurate details of package, location, size, general
description
Call Harbour Control giving vessel name and details, if package is on board the vessel
Call EAW DP Security advise emergency situation are on their way
Call DP PFSO asking if they will be sounding Alarms
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Advise Emergency Services clearly and slowly:
Your name and location
What has happened
Any exposures likely to escalate the incident (i.e. shots fired etc.)
Location of any injured
Actions you or the other personnel have taken
Keep Calm
Do not make any sudden or unexpected movement
Observe and log any details
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshals to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 34 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix H – Fire Involving Vessels Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Ask Caller if Harbour Control have been notified?
Call Emergency Services and give accurate details of location
Call Harbour Control giving vessel name and details
Call EAW DP Security advise emergency situation are on their way
Call DP PFSO asking if they will be sounding Alarms
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Keep Calm
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshalls to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 35 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix I – Vessel Collision or Sinking Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Ask the sinking/collision vessel if the crew will be evacuating?
Ask Caller if Harbour Control have been notified?
Call Emergency Services and give accurate details of incident
Call Harbour Control giving vessel name and details
Ensure the Water Police has been notified
Call DP PFSO advising them of the incident
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Stop all operations, and call DMSB Manager
Call ASCO HSSEQ Advisor and advise them of the situation
Call NT WorkSafe
Call Australian Maritime Safety Authority (AMSA)
Assist Darwin Port as required
Be aware that fuel or cargo tank may rupture causing pollution to the water. Call the
Pollution Hotline to report the incident
Update customs and stakeholders of the operations at the DMSB and any schedule
changes
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 36 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix J – Crane Collapse Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Call Emergency Services and give accurate details of incident
Call EAW DP Security, advise emergency services are on their way
Find out the owner of the crane and which stevedoring company it belongs to
Call DP PFSO advising them of the incident and that the site will be closed down
Call ASCO PFSO and give full brief
Ensure that the area is bollard and the crane is not touched until the Emergency
Services have given their permission to do so
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
Call any vessels alongside and brief them on the emergency situation
Assist with access to the spill kits on site
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and advise them of the situation
Assist Emergency Services on arrival, provide the SDS folders
ASCO HSSEQ Advisor will advise NT WorkSafe
Contact Australian Maritime Safety Authority (AMSA), if the crane has landed on the
vessel
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 37 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix K – Employee Slight Injury Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

If an employee is involved in an accident at work that involves an injury that requires
basic first aid treatment:
First aid officer attend to employee
Call DMSB Manager and give full brief
Report the accident to the ASCO HSSEQ Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 38 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix L – Employee Serious Injury Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Call Emergency Services and give accurate details of incident
Call EAW DP Security, advise emergency services are on their way
Call ASCO PFSO and give full brief
Call DP PFSO and give full brief, to close/secure all entrances
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and advise them of the situation
PFSO to obtain the personnel files of their next of kin, to be given to the Police and
Ambulance at the scene
ASCO PFSO or HSSEQ Advisor to follow the causality to the hospital
If required ASCO HSSEQ Advisor will advise NT WorkSafe
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 39 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix M – Employee Fatality Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Call Emergency Services and give accurate details of incident
Call EAW DP Security, advise emergency services are on their way
Call ASCO PFSO and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
Close/secure entrance to DMSB, beside emergency services
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and advise them of the situation
ASCO Manager to call ASCO Operations Manager to give full brief
PFSO to obtain the personnel files of their next of kin, to be given to the Police and
Ambulance at the scene
ASCO HSSEQ Advisor will advise NT WorkSafe
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 40 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix N – Third Party and Others Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Call Emergency Services and give accurate details of incident
Call EAW DP Security, advise emergency services are on their way
Call ASCO PFSO and give full brief
Call DP PFSO and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
If required ASCO HSSEQ Advisor will advise NT WorkSafe
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 41 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix O – Environmental Emergencies Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Ask Caller if Harbour Control have been notified?
Ask Caller fi they require any spill equipment? If yes, direct them to where it is located
and ask of they require assistance
Call Emergency Services and give accurate details of incident (landside only)
Call Harbour Control
Call EAW DP Security, advise emergency services are on their way
Call any vessels alongside and brief them on the emergency situation
Call ASCO PFSO and give full brief
Call DP PFSO and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call HSSEQ Advisor and give full brief
Meet with master of vessel to ensure that vessel manifests etc. are ready to be shown
Emergency Services
Provide the SDS folders to Emergency Services
Call the Environmental Protection Authority NT to report the incident
If required ASCO HSSEQ Advisor will advise NT WorkSafe
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 42 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix P – Unauthorised/Criminal Act Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

All personnel are encouraged to be alert and vigilant top detect any suspicious
behavior/activity
Call Emergency Services and give accurate details of incident (landside only)
Ensure action is taken as appropriate to secure offender(s)
Call EAW DP Security, advise emergency services are on their way. Request their
assistance if required.
Call DP PFSO advising them of the situation
Call ASCO PFSO and give full brief
Call any vessels alongside and brief them on the emergency situation
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
Keep Calm
Ensure the following details are obtained:
Name of Crime
If injury to personnel
If medical attendance is required
Actions taken
If assistance needed
If person(s) are taken into custody
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call HSSEQ Advisor and give full brief
Assist Emergency Services on arrival, if required
Secure evidence:
Close off area involved
Prepare sketches/photographs
Secure witness
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 43 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix Q – Urgent Medivac Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask Caller if Emergency Services have been notified?
Call Emergency Services and give accurate details of location
D check surrounding area for remaining DANGER
R check person for RESPONSE by calling or gently shaking them
A check AIRWAYS are clear
B check patient is BREATHING no sign of breathing - 5 quick breaths
C check CIRCULATION no pulse - start C.P.R> pulse but not breathing E.A.R
Call EAW DP Security, advise them of the emergency
Call DP PFSO advising them of the situation
Call ASCO PFSO and give full brief
Call any vessels alongside and brief them on the emergency situation
Keep Calm
Determine if the Medivac is of an urgent or non-urgent nature
Determine call-back number or frequency and name of contact person
Establish if translator is required and the language preferred
Establish any special transport conditions required (i.e. Helicopter, aircraft, boat etc.)
If Helicopter required, contact Australian Search and rescue (AusSAR) advise of any
special arrangements required
Provide details of urgency of patient(s) medical condition
Provide details on numbers of patients and their personal details
Determine requirements for a doctor nurse or paramedic to attend with Medivac
Determine the Hospital or causality collection destination to transport the Patient(s)
Ensure personal details (name of Patient(s) is communicated by secure means if possible
If Crew Boat required, contact Broadsword marine
Provide details on where the vessel is located in harbour
Provide vessel contact details to Broadsword Marine
Provide the vessel the contact details of the crew boat that will be assisting with the Medivac
Provide Broadsword the Ambulance details on where and when to meet them
Royal Darwin Hospital
Royal Private Hospital
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call HSSEQ Advisor and give full brief
Assist Emergency Services on arrival, if required
If international vessel, advise Department of Immigration and Border Protection (Customs)
Contact Department of Agriculture and Water Resources (DAFF/Quarantine)
Contact employer of the patient (if contractor injury)
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 44 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix R – Essential Services/Sabotage Checklist

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask caller if Emergency Services been notified?
Call Emergency Services and give accurate details of location/event
Advise clearly and slowly:
Your name and location
What has happened
Issues likely to escalate the incident (motor vehicle accident, power lines loose
etc.) Location if any injured
Actions you have already taken
Call EAW DP Security advise emergency services are on their way
Call DP PFSO asking if they will be sounding the Alarms?
Call ASCO PFSO and give full brief
Keep Calm
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating the ship?
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshalls to validate any missing persons
Report Missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 45 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix S – Man Overboard

Name (Person receiving the call):

Date/Time:
On-going Emergency Actions Completed
Priority of action is:
Raise the alarm “Man overboard! Man overboard!” to (vessel/Security guardhouse who raise alarm
to emergency services and communicate with Harbour control) until a response is received
Keep the person in the water under continuous observation
Provide a flotation device to the person in the water, life ring
Assist if capable to using assist rope attached to flotation device (life Ring), to a point of
securement or safety. If safe to do so assist IP to reach wharf side emergency ladders. If IP is
able assist IP with ladder climb to Berth/Safe location.
Keep ongoing communications with IP/Vessel and Harbour master/Vessel
Provide further assistance until Emergency Services arrive
Vessel personnel in Water
Raise the alarm “Man overboard! Man overboard!” to vessel/Security until a response is received
Keep Calm
Keep the person in the water under continuous observation
Provide a flotation device to the person in the water, life ring
Assist Vessel Rescue Crew as directed in line with Vessel MOB process as long as safe to do so.
Person in Water lost from view
Radio for assistance from any available party who can offer assistance
Keep Calm
Inform DP, Harbour control, rescue party of the last known position and current position
Continue to monitor water way whilst providing continual feedback to Rescue party (harbour
control/Water police)
Harbour Control/Water Police will coordinate search until Resolve
Notifications and reporting
Call ASCO PFSO and give full brief, Keep Calm
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 46 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix T – Activation of Ship Security Alert Alarm System

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Ask caller if Emergency Services been notified?
Call Emergency Services and give accurate details of location/event
Advise clearly and slowly:
Your name and location
What has happened
Location if any injured
Actions you have already taken
Call EAW DP Security advise emergency services are on their way
Call DP PFSO asking if they will be sounding the Alarms?
Call ASCO PFSO and give full brief
Keep Calm
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating the ship?
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshalls to validate any missing persons
Report Missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 47 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix U – Fire

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Call Emergency Services and give accurate details of location of fire
Call Harbour Control giving vessel name and details
Call EAW DP Security advise emergency situation are on their way
Call DP PFSO asking if they will be sounding Alarms
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Advise Emergency Services clearly and slowly:
Your name and location
What has happened
Any exposures likely to escalate the incident (i.e. shots fired etc.)
Location of any injured
Actions you or the other personnel have taken
Keep Calm
Observe and log any details
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshals to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 48 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix V – Vehicle or Plant Fire or Collision

Name (Person receiving the call):

Date/Time:

On-going Emergency Actions Completed

Call Emergency Services and give accurate details of location, size, general
description
Call Harbour Control giving vessel name and details
Call EAW DP Security advise emergency situation are on their way
Call DP PFSO asking if they will be sounding Alarms
Call any vessels alongside and brief them on the emergency situation
Ask any vessels alongside if they will be evacuating ship
Call ASCO PFSO and give full brief
Advise Emergency Services clearly and slowly:
Your name and location
What has happened
Any exposures likely to escalate the incident (i.e. shots fired etc.)
Location of any injured
Actions you or the other personnel have taken
Keep Calm
Observe and log any details
Ensure vehicles/equipment are clear from the roads and access is provided through the
guard house
ASCO PFSO to call DMSB Manager and give full brief
ASCO PFSO to call ASCO HSSEQ Advisor and give full brief
Print off muster transaction report showing names of who is left on site
Collect Visitors book from reception and take to muster point
Assist Emergency Services on arrival, provide the SDS folders
Evacuate site (if leaving office ensure boom gate is up)
Check that all contractors have been evacuated and/or made their way to the Muster
Areas
Proceed to Muster Area
Ensure personnel present are recorded on the muster register
Liaise with other Muster Marshals to validate any missing persons
Report missing persons to DMSB Manager
Start log of events, actions and decisions
Check list handed over to:
ASCO PFSO, DMSB Manager, ASCO HSSEQ Advisor, DMSB Security
Emergency Completed Sign Off
Name
Title
Date/Time

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 49 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019

PLAN
Title: Emergency Response Plan (DMSB)

Appendix W – Emergency 000 Calls

Emergency Services - NT Police, Fire and Ambulance 000

Emergency Operator Contact Details
Name (Emergency Operator on Phone):
DMSB Emergency Contact Details
Name (Person Calling Emergency Services):
Date
Time:
DMSB Location Address: Darwin Marine Supply Base
East Arm Wharf, Berrimah Road
East Arm, Darwin, NT 0828

Through Darwin Port EAW Gate,

1st Security Gate on the left
DMSB Security Phone Number: 8985 9503 / 0455 481 169

The Triple Zero (000) service is the quickest way to get the right emergency service to help you. It should be used
to contact Police, Fire or Ambulance service in life threatening or emergency situations.

There are a few simple steps to take when making a Triple Zero (000) call:
• Stay calm and call Triple Zero (000) from a safe location
• A Telstra operator will ask you if you need Police, Fire or Ambulance. Say the service that you require
• If you are calling using a mobile or satellite phone the operator will ask you for other location information
• You will then be connected to an emergency service operator, who will take details of the situation
• Stay on the line, speak clearly and answer the operator's questions
• Give the nominated emergency service operator the details of where you are, including street number,
name, nearest cross street, and locality
• Don't hang up until the operator has all the information, they need
• If possible, wait outside at a prearranged meeting point or in a prominent location for emergency services
to arrive to assist them to locate the emergency.

If you're unable to speak to the Triple Zero (000) operator:

• You can still receive emergency help if it is not safe to speak, or you cannot speak
• When a 000 caller doesn't respond to the operator's question 'Emergency. Police? Fire? Ambulance?'
• The call is transferred to an interactive voice response (IVR)
• The IVR asks you to press '55' if you require emergency help
• If you don't press '55' after being asked three times, your call will be disconnected
• If you press '55' you will be connected to the police
• If you are still unable to speak, the police will attempt to call you back and might send a patrol car to
your address
• Police will use the address for the service (which would usually be either your home or billing address.

ERP-AUS-HSEQ-001 Rev 9 01/08/2020 Page 50 of 50

Controlled copies can be found on the AIMS site – Printed copies are UNCONTROLLED

FRM-GOP-HSSEQ-010.04, Rev 1, 02/12/2019