ADMINISTRATIVE MANAGEMENT (ASM453)

EXERCISE CHAPTER 2 AND CHAPTER 3

GROUP: BA2322A

NAME : NUR ANIS ADIBAH BINTI ADIDAN

ID NUMBER : 2020952953

PART A (13 MARKS)

Students are required to select the CORRECT answer for each of the questions below:

1. All but one of the following have an impact on the amount of leadership skills required in a
supervisory position. Which does not have an impact?

A. The number of subordinates for whom the supervisor is responsible

B. The personality of the supervisor
C. The hierarchical level of the supervisor
D. The background of the subordinates

2. All but one of the following are characteristics of the autocratic leadership approach. Which is
not a characteristic?

A. The autocratic supervisor seeks ideas, suggestions, and recommendations from

subordinates.
B. The autocratic supervisor rarely deviates from the norm.
C. The autocratic supervisor tends to be inflexible.
D. The autocratic supervisor tends to discipline subordinates before attempting to determine
reasons for their misconduct.

3. All but one of the following are characteristics of the democratic leadership approach. Which
of the following is not a characteristic?

A. Subordinates are asked to participate in the decision-making process, especially if the

impact of the decision is apt to have an effect on them.
B. The approach is flexible.
C. A cooperative relationship is likely to exist between the supervisor and subordinates.
D. The supervisor is rarely ultimately responsible for making the final decision.

4. All but one of the following are characteristics of the laissez-faire leadership approach. Which
one is not a characteristic?

A. The subordinates have a considerable amount of freedom.

B. The supervisor may display a lack of care.
C. The laissez-faire approach is a useful approach when employee creativity is involved.
D. The subordinates are given a considerable amount of assistance from the supervisor.
5. Which of the following is a false statement about the planning function of supervision?

A. The amount of time consumed by the planning function is directly related to the
hierarchical level of the supervisor's position.
B. Lower level supervisors spend more time in the planning function than do higher level
supervisors.
C. Plans developed by the lower level supervisors are usually of a shorter duration than are
those developed by higher level supervisors.
D. The planning activities of the lower level supervisors frequently involve implementing
the goals and objectives developed by higher level supervisors.

6. Which of the following is a true statement with regard to the controlling function of
supervision?

A. If the actual results are less than the anticipated results, someone other than the immediate
supervisor is likely to be responsible for taking corrective action.
B. Although desirable, standards are not needed.
C. Someone other than the supervisor is responsible for developing the validity of the
standards.
D. Controlling involves comparing actual results with anticipated results.

7. Making subordinates aware that higher level management is dependent upon them for their
ideas and suggestions and by providing variations in the routines of subordinates are
examples of ways that supervisors can

A. Delegate to subordinates.
B. Understand subordinates.
C. Achieve cooperation with subordinates.
D. Show fairness to subordinates.

8. Which one of the following is not an outcome of team building?

A. It destroys to a certain extent employee creativity.

B. It gives employees a feeling that they play a more significant role in what happens within
an organization.
C. It is likely to produce greater employee productivity.
D. It generally results in happier employees.

9. A supervisor who possesses ____________________ skills is sometimes thought to possess a

"fifth" sense in dealing with organizational matters.

A. Technical
B. Human
C. Conceptual
D. Management

10. With regard to teaching, which of the following are two areas in which the supervisor should
be skilled?

A. Motivating and communicating

B. Demonstrating and explaining
C. Motivating and explaining
D. Demonstrating and motivating
11. Which of the following best summarizes the supervisor's responsibility for counseling
subordinates?

A. The supervisor should provide counseling whenever a subordinate seeks counseling.

B. There is nothing that does not fall within the domain of appropriate areas for a supervisor-
subordinate counseling relationship.
C. The supervisor must judiciously screen the areas about which to counsel subordinates.
D. Supervisors should not counsel subordinates.

12. Which of the following is a true statement with regard to the supervisor's ethical behavior?

A. One of the most effective ways to enhance the ethical behavior of employees is to
mandate such behavior.
B. Unethical behavior is always illegal behavior.
C. Rewarding ethical behavior is not especially effective in stimulating employees to behave
ethically.
D. Managers who display ethical behavior can often entice their subordinates to behave
ethically.

13. Which of the following may be responsible for the greatest amount of employee absenteeism?

A. Illness
B. Lack of job satisfaction
C. Transportation problems
D. Family responsibilities

14. Which one of the following is not appropriate for improving the effectiveness of the
disciplining process?

A. Discipline should be consistent with the severity of the offense.

B. Discipline should be delayed until the employee has had time to forget about the offense.
C. The employee should be told how to correct the situation.
D. The discipline should be restricted to the immediate problem.

15. Which of the following best identifies the nature of the difference between ability and
aptitude?

A. They are virtually the same.

B. Aptitude is a measure of the capability an individual has for carrying out the job whereas
ability is a measure of potential.
C. Aptitude is a measure of potential whereas ability is a measure of one's capability.
D. Both aptitude and ability are closely related to individual needs.

16. The inner state of disequilibrium results from

A. Emotions.
B. Values.
C. Needs.
D. Personality type.
17. Which of the following is a true statement with regard to Maslow's hierarchy of needs?

A. All needs can be categorized into seven basic categories.

B. The higher-level needs are not important until the lower level needs have been satisfied.
C. The higher-level needs are easier to achieve than are the lower level needs.
D. Of all the needs, self-actualization is the easiest to achieve.

18. Which of the following is an accurate description of self-actualization needs?

A. One's desire to become the person one is capable of becoming

B. One's desire to have a good working relationship with a superior
C. One's desire to perform satisfactorily
D. One's feeling more superior than others

19. Which of the following is a true statement with regard to the need satisfaction of employees?

A. All employees have the same success with regard to need satisfaction.
B. Money is used to satisfy the higher-level needs of employees.
C. The higher-level needs are, for the most part, related to the mind and spirit.
D. People in higher level jobs generally are more successful in satisfying their needs than
those in lower level jobs.

20. Identify which one of the following is a job satisfier.

A. Working conditions
B. Company policy
C. Supervision
D. Work itself

21. According to Herzberg, the hygiene factors are concerned with the

A. Job.
B. Job content.
C. Environment in which the job is performed.
D. Amount of growth the job provides.

22. According to Herzberg,

A. Job satisfaction and job dissatisfaction are opposite ends of a continuum.

B. The opposite of job satisfaction is job dissatisfaction.
C. Job satisfaction and job dissatisfaction are separate and distinct from one another.
D. When a job satisfier is present, the result is job satisfaction; but when that satisfier is not
present, the result is job dissatisfaction.

23. Which one of the following is a false statement regarding the needs theory?

A. The primary motives comprising the needs theory have a psychological base.
B. The secondary motives are generally acquired from one’s culture.
C. The “need for achievement” is an important secondary motive.
D. Individuals with a high need for affiliation tend to find decision making an unpleasant
experience.
24. According to the _______________theory, motivation can result from an imbalance in the
ratio between an individual's input and outcome.

A. Expectancy
B. Equilibrium
C. Reinforcement
D. Equity

25. The input-outcome measure characteristic of the equity theory is known as the
____________________ ratio.

A. Balance
B. Reference
C. Inequity
D. Imbalance

26. According to the _________________theory, motivation is a consequence of behavior.

A. Motivation-hygiene
B. Reinforcement
C. Equity
D. Expectancy

27. _________________ refers to how desirable an employee finds the outcome of the reward in
the expectancy theory.

A. Suitability
B. Congruence
C. Valence
D. Instrumentality

28. Which of the following is a true statement about the relationship between goals and
motivation?

A. No relationship between the two exists.

B. Goals continue to be motivational even after they have been met.
C. Employees with unmet goals tend to be motivated toward the fulfillment of those goals.
D. The level of employee dedication toward the fulfillment of a goal is not concerned with
motivation.

29. Which of the following is a true statement with regard to the paternalistic approach that some
supervisors and managers use?

A. The manager or supervisor lets the employees determine what is best for them.
B. The manager or supervisor has very little concern for the employer.
C. The manager or supervisor believes he or she knows what is best for the employees.
D. The manager or supervisor lets top management decide what is best for the employee.

30. Over the long run, which of the following approaches produces the best results in dealing
with frustration?

A. Defense mechanism
B. Anxiety
C. Alternative goals
D. Corrective action
END OF QUESTION