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10 Types of Business Letter

The document discusses 10 types of common business letters, including sales letters, order letters, complaint letters, adjustment letters, inquiry letters, follow-up letters, letters of recommendation, acknowledgement letters, cover letters, and letters of resignation. Each type of letter is defined and its purpose is explained in 1-2 sentences.

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84 views12 pages

10 Types of Business Letter

The document discusses 10 types of common business letters, including sales letters, order letters, complaint letters, adjustment letters, inquiry letters, follow-up letters, letters of recommendation, acknowledgement letters, cover letters, and letters of resignation. Each type of letter is defined and its purpose is explained in 1-2 sentences.

Uploaded by

pogi ako
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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10 TYPES OF BUSINESS LETTER

BUSINESS LETTERS
- It refers to any written communication that begins with a salutation, ends with a
signature and whose contents are professional in nature.

- Historically, business letters were sent via postal mail or courier, although the
internet is rapidly changing the way businesses communicate. There are many
standard types of business letters, and each of them has a specific focus.

- There are many standard types of business letters, and each of them has a
specific focus.

10 TYPES OF BUSINESS LETTERS

 Sales Letters
 Order Letters
 Complaint Letters
 Adjustment Letters
 Inquiry Letters
 Follow-up Letters
 Letters of Recommendation
 Acknowledgement Letters
 Cover Letters
 Letters of Resignation

1.) Sales Letters


- This is the most common form of a business letter that is used in almost every
field.

- The sales letter serves as an introduction for the customer about the product
and/or the company.

- The purpose of a sales letter is to ensure that the reader takes an action and that
is why strong calls to action are included in it. 

2.) Order Letters


- Order letters are sent by consumers or businesses to a manufacturer, retailer or
wholesaler to order goods or services.
- The order letter includes all the relevant details related to the order such as
invoice or receipt number, product details along with specifications, quantity of
the order, sales tax number and other details related to the manufacturer and a
figure indicating the total amount of the order.

3.) Complaint Letters


- Are written by one party to another party or entity to convey dismay about a
certain issue.

- Complaints are indicators that something has went wrong and that has been
indicated by a formal business letter.

- The complaint letters are short and usually direct in nature, addressed to the
company or person or department in charge.

4.) Adjustment Letters


- Adjustment letters are the ones that are sent to the customers as a response to
their claim or complaint. The adjustment can be either in customers’ favor in
which case, the letter should begin accordingly and if it is not in the favor of the
customer, the tone should be kept factual with a message that you understand
the complaint.
5.) Inquiry Letters

- These types of business letters are sent for inquiry about certain information. The
primary purpose is to know about something or if someone has any query which
needs to be answered. The inquiry letter is to be kept short and to the point with
directly addressing the inquiry.
- The person who asks query is called an inquirer and the inquirer should make
sure to include his address and contact details for the authorities to get back to

them.
6.) Follow-up Letters

- These types of Business letters act as a reminder following up further with the
discussion.
- These letters could be about the business meeting follow-up or about a sales
order follow-up or even a job seeker inquiring about his application.
7.) Letters of Recommendation

- This type of letter is usually from a previous employer or professor, and it


describes the sender’s relationship with and opinion of the job seeker.
- A recommendation serves as an assurity about the background and the profile of
the candidate.
8.) Acknowledgement Letters

- A letter sent for acknowledgment or recognition or receipt of material or letter


from the other party is called an acknowledgment letter.
- It is usually sent by post or by mail. The letter is also used for replying to the
queries and complaints sent by customers or clients to state and acknowledge
that we have received the communication.
9.) Cover Letters

- Cover letters usually accompany a package, report or other merchandise. They


are used to describe what is enclosed, why it is being sent and what the recipient
should do with it, if there is any action that needs to be taken. These types of
letters are generally very short and succinct.
10.) Letters of Resignation

- When an employee plans to leave his job, a letter of resignation is usually sent to
his immediate manager giving him notice and letting him know when the last day
of employment will be. In many cases, the employee also will detail his reason for
leaving the company.

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