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RPA 10 Best Practices Infographic

APQC conducted research to identify trends and best practices in robotic process automation (RPA). The research identified 10 best practices for RPA, categorized into themes, to help organizations overcome challenges in establishing governance, identifying capabilities, and measuring effectiveness of RPA implementations. The best practices include integrating RPA into improvement teams, clearly establishing roles and responsibilities between IT, process management and business, and partnering RPA teams with HR to plan for impacted employees.

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143 views1 page

RPA 10 Best Practices Infographic

APQC conducted research to identify trends and best practices in robotic process automation (RPA). The research identified 10 best practices for RPA, categorized into themes, to help organizations overcome challenges in establishing governance, identifying capabilities, and measuring effectiveness of RPA implementations. The best practices include integrating RPA into improvement teams, clearly establishing roles and responsibilities between IT, process management and business, and partnering RPA teams with HR to plan for impacted employees.

Uploaded by

Ken
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Robotic process automation (RPA) is being hailed as the latest technological

“silver bullet,” but establishing governance, identifying key capabilities and


skillsets, and measuring the effectiveness of RPA remain challenges for even the
most advanced organizations. To help organizations overcome those challenges,
APQC conducted research to identify trends and best practices in RPA.
Through the research, APQC identified 10 best practices for robotic process
automation. These best practices, categorized by theme, follow.

TEAMWORK MAKES THE DREAM WORK 6. Use a mix of process, MAKE


SUCCESS
technical feasibility, and
value selection criteria to
identify the best-fit
1. INTEGRATE PROCESS AUTOMATION into processes for automation.
your improvement team’s toolkit.
7. Use process discovery
AUTOMATIC
Loremto
and optimization ipsum
reduce
2. CLEARLY ESTABLISH ROLES AND RESPONSIBILITIES rework on bots.
between IT, process management, and the business
from the outset. 9. Use training, success
8. Make the business stories, and
responsible for ongoing communications to
3. PARTNER RPA TEAMS WITH HR to create a management of bots once demystify RPA and
they are in production. reduce organizational
proactive plan for displaced employees
or reallocate full-time employee (FTE) hours. resistance.

10. Do not rely solely on


volume measures to
4. USE A SENIOR-LEVEL STEERING COMMITTEE track program
to ensure equitable and strategic use of RPA. success.

5. USE INTERNAL RESOURCES like risk management


or legal early on to mitigate potential risks.

Check out the full best-practices report, which examines the drivers behind
automation efforts, approaches and criteria for selecting processes for
automation, governance and measurement practices, and core skillsets for
effective RPA implementation.

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