Service Guide

imagePROGRAF iPF6400S Service Guide

IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE
imagePROGRAF iPF6400S PRINTER SPECIFICATIONS AND OTHER
INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED
MATTER.
USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID
DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.
History

Revision Date Section(s) Details

0 September 2013 All Release of the imagePROGRAF iPF6400S Service Guide

imagePROGRAF iPF6400S Service Guide September 2013

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Published by
Canon U.S.A. Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
Email: ipf_support@cusa.canon.com

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) website: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A. Inc.

This Service Guide is the property of Canon U.S.A. Inc.

© Canon U.S.A., Inc. 2013. All rights reserved.

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A. Inc. (Canon USA) this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon USA. except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon USA, Service Provider agrees to indemnify Canon USA
and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or
misuse of this Service Guide.

Canon USA from time to time updates this online Service Guide and may modify the information and/or specifications
contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to
change without notice. The latest version is available online at the ISG Central and e-Support websites noted above.
Please make certain that you are using the latest version.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc.
imagePROGRAF and CanoScan are trademarks of Canon Inc.

All other company names and product names may be trademarks or registered trademarks of their respective owners
and are hereby acknowledged.

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Table of Contents

I. Product Overview ------------------------------------------------------------------------------------------------------- 1

II. Design Features --------------------------------------------------------------------------------------------------------- 2
A. Spectrophotometer Unit SU-21 ------------------------------------------------------------------------------------------ 2
B. Color Calibration Management Console ------------------------------------------------------------------------------ 4
C. Calibration Link --------------------------------------------------------------------------------------------------------------- 5
D. Ink Supply System ---------------------------------------------------------------------------------------------------------- 5
E. Multisensor -------------------------------------------------------------------------------------------------------------------- 5
F. LUCIA EX Ink Set------------------------------------------------------------------------------------------------------------ 6
G. 250GB Hard Disk Drive ---------------------------------------------------------------------------------------------------- 6
H. Gigabit Ethernet -------------------------------------------------------------------------------------------------------------- 6
I. Audible Alerts ----------------------------------------------------------------------------------------------------------------- 6
J. Printhead (PF-05)------------------------------------------------------------------------------------------------------------ 6
K. PosterArtist Lite Features ------------------------------------------------------------------------------------------------- 7
III. Configuration and Box Contents ---------------------------------------------------------------------------------- 8
A. Configuration ------------------------------------------------------------------------------------------------------------------ 8
B. Box Contents------------------------------------------------------------------------------------------------------------------ 9
IV. Dealer Sales/Service Authorization ----------------------------------------------------------------------------- 10
A. Authorization for imagePROGRAF iPF6400S ---------------------------------------------------------------------- 10
B. Authorization for Spectrophotometer Unit SU-21 ----------------------------------------------------------------- 10
V. Educational Training ------------------------------------------------------------------------------------------------- 11
VI. Servicing Notes -------------------------------------------------------------------------------------------------------- 13
A. Enhanced Service Mode Features ------------------------------------------------------------------------------------ 13
B. Print.Inf Log File------------------------------------------------------------------------------------------------------------- 13
C. imagePROGRAF iPF6400S AC Power and Plug Requirements --------------------------------------------- 14
D. Installation Space Requirements--------------------------------------------------------------------------------------- 14
E. Estimated Installation Times -------------------------------------------------------------------------------------------- 15
F. Installation / Service Support Tools ----------------------------------------------------------------------------------- 16
G. Consumables (Main Unit) ------------------------------------------------------------------------------------------------ 17
H. Field Replacement Parts ------------------------------------------------------------------------------------------------- 18
I. Recommended Spare Parts --------------------------------------------------------------------------------------------- 19
J. Periodically Replaced Parts --------------------------------------------------------------------------------------------- 19
K. Maintenance Kit ------------------------------------------------------------------------------------------------------------- 20
L. End-User Periodic Maintenance --------------------------------------------------------------------------------------- 20
VII. Authorized Servicer Offerings ------------------------------------------------------------------------------------ 21
A. ASCR (Authorized Servicer Customer Registration) System -------------------------------------------------- 21
B. e-Tag Warranty Claim Console ----------------------------------------------------------------------------------------- 24
C. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------------------- 26
VIII. Suggested End-User Customer Service Offerings --------------------------------------------------------- 28
A. End-User Limited Warranty Conditions ------------------------------------------------------------------------------ 28
B. On-Site Service ------------------------------------------------------------------------------------------------------------- 28
C. Post Warranty Support ---------------------------------------------------------------------------------------------------- 29
D. CarePAK Extended Service Plan -------------------------------------------------------------------------------------- 29
E. Dealer or Authorized Service Provider Maintenance Agreement --------------------------------------------- 29
F. Time and Material Service ----------------------------------------------------------------------------------------------- 29
G. imagePROGRAF Web Support (End-User)------------------------------------------------------------------------- 30
IX. Product Technical Support Offerings -------------------------------------------------------------------------- 31
A. Authorized Service Providers ------------------------------------------------------------------------------------------- 31
B. Authorization Policy -------------------------------------------------------------------------------------------------------- 31
C. Canon USA e-Support Center Web site ----------------------------------------------------------------------------- 31
D. Canon USA ISG Central Web site ------------------------------------------------------------------------------------- 32

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X. Canon USA Technical Support Center Call Escalation --------------------------------------------------- 34

XI. Appendix ----------------------------------------------------------------------------------------------------------------- 35
A. Specifications ---------------------------------------------------------------------------------------------------------------- 35
B. Canon imagePROGRAF Large Format Printer Limited Warranty -------------------------------------------- 38
C. Canon imagePROGRAF Printhead Limited Warranty ----------------------------------------------------------- 39
D. List of Tables ----------------------------------------------------------------------------------------------------------------- 40
E. List of Figures ---------------------------------------------------------------------------------------------------------------- 40

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I. Product Overview
The Canon imagePROGRAF iPF6400S 24-inch large format printer is an eight-
color graphic arts printer incorporating the Canon LUCIA EX pigment ink set. The
LUCIA EX Ink produces images with a wide color gamut, improved scratch
resistance, enhanced black and white gradation, reduced graininess and
ghosting.
The imagePROGRAF iPF6400S has a built-in 250GB hard drive that increases
productivity by relieving workload from the host computer and providing a large
storage capacity for print job data storage and retrieval. Calibration data from the
optional Spectrophotometer SU-21 unit is also stored for later retrieval. The
Multisensor design enhances color stability when used within the Canon
Calibration Link, while its robust design enhances registration and improves jam
detection.
The Canon Calibration Link system for the S-series printers is a Canon
utility that utilizes an imagePROGRAF iPF6400S equipped with an
optional Spectrophotometer Unit SU-21 to calibrate third-party media.
The resulting calibration data is distributed to the imagePROGRAF
iPF6400S/iPF8400S/iPF9400S printer in the Calibration Link
As an ENERGY STAR Partner, Canon U.S.A., Inc. (Canon USA) has determined
that the imagePROGRAF iPF6400S printer meets the Energy Star guidelines for
energy efficiency.

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II. Design Features

A. Spectrophotometer Unit SU-21

The optional Spectrophotometer Unit SU-21 includes an X-Rite color

measuring unit and Calibration White Tile. The Spectrophotometer Unit
must be mounted on an imagePROGRAF iPF6400S printer in order to
perform color calibration for third-party media. A profile of the media is
created and stored on the printer’s hard drive for distribution to the
imagePROGRAF iPF6400S/8400S/9400S printer models participating in
the Canon Calibration Link system. Measurement charts for various third-
party media along with an accompanying label of the measured results can
be printed. The Spectrophotometer Unit SU-21 can be transferred from one
imagePROGRAF iPF6400S printer to another.
1. X-Rite Spectrophotometer Color Measuring Unit

The X-Rite Color Measuring Unit is a high speed, high precision color
sensor that is mounted inside the Spectrophotometer SU-21 unit. It is
compliant with the new X-Rite XRGA standard and supports switching
between tungsten and UV-Led light sources. Its unique position within
the Spectrophotometer SU-21 unit is optimized for the printing, drying,
and measuring of the calibration charts. Canon recommends that an
annual calibration of the X-Rite sensor be performed in order to confirm
its default value.
2. Spectrophotometer Calibration White Tile

The Calibration White Tile mounted below the X-Rite

Spectrophotometer is positioned for automatic calibration of the
Spectrophotometer. A clean tile is required for perfect calibration. Each
tile is uniquely matched to its original Spectrophotometer and must be
returned with the unit when recertification or repair is needed.

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3. X-Rite Spectrophotometer Calibration

The X-Rite Spectrophotometer can be adjusted to its original accuracy
by calibrating it once a year. Calibration may be required when
calibration results exceed ∆E≤ 2.0 , or when there is a sudden shift of
∆E1.5 or more from the previous measurement.
Calibration may also be required after unsuccessful attempts to clean
the calibration white tile. Calibration is required when the X-Rite
Spectrophotometer Color Sensor’s measurable range has been
exceeded, and a “Sensor Error” message is displayed on the printer.
Canon recommends that an annual calibration of the X-Rite sensor be
performed in order to confirm its default value. When requesting
calibration, the authorized servicer, or end user, must contact the
Canon CITS hotline at 1-800-423-2366 to arrange for shipment of the
X-Rite Spectrophotometer Color Sensor and Calibration White Tile to
Canon. CITS will arrange for the X-Rite Spectrophotometer Color
Sensor and Calibration White Tile to be shipped to Canon. Within ten
(10) weeks, the calibrated items will be returned to the sender.
4. X-Rite Spectrophotometer Certificate of Conformance
The X-Rite Spectrophotometer is bundled with a Calibration Certificate
of Performance to confirm the measured accuracy of the X-Rite
Spectrophotometer Color Sensor calibration during the warranty period
and after subsequent calibrations. Canon USA recommends that the
installation date of the Spectrophotometer and other items are recorded
on the certificate.
Figure 1 - Certificate of Conformance

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B. Color Calibration Management Console

The enhanced Color Calibration Management Console (CCMC) is a
Canon software utility for centralized color management of S-series printers
in the Calibration Link. When CCMC is enabled, printers in the Calibration
Link can be monitored and calibrated for optimal color accuracy.
Calibration notification intervals can be set based on dot count or actual
color measurement results. The Color Management Console is available at
no charge.
Figure 2 - Color Calibration Management Console

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C. Calibration Link
Calibration Link is a color management system exclusive to Canon. This
color management system delivers color stability across multiple printers.
This Calibration Link strengthens support for third-party media and is
available specifically for the imagePROGRAF iPF6400S/8400S/9400S
series printers.
The Calibration Link function is accomplished by performing color
calibration utilizing an imagePROGRAF iPF6400S printer in the linked
chain. The printer prints a page of calibration targets that are measured
with the Spectrophotometer Unit SU-21 mounted on the imagePROGRAF
iPF6400S printer. The calibration data is stored and sent to other printers in
the Calibration Link.

Figure 3 - Calibration Target

D. Ink Supply System

The imagePROGRAF iPF6400S printers are capable of continuous printing
when changing ink cartridges. To facilitate continuous printing, the printer
stores a reserve ink supply in individual Ink Sub-tanks. The Ink Sub-tanks
allow the user to replace the ink cartridges on the fly for continuous
printing. The smallest ink cartridge contains 130 milliliters of ink while the
larger cartridge contains 300 milliliters of ink. The ink supply system
supports ink level detection to trigger audible printer alarms when ink levels
become low or empty.

E. Multisensor
The Multisensor is capable of sensing and calibrating third-party
imagePROGRAF print media. The specialized lens with its small focal
diameter improves image detection and image variation tolerance.
Separate edge detection, gap detection, and density detection functions
converge to optimize custom media support. The Multisensor design also
offers increased tolerance to external light thereby allowing some of its
operations to be visible from the transparent observation windows on the
printer cover.

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F. LUCIA EX Ink Set

The LUCIA EX Ink set is an 8-color pigment ink set that offers a wide color
gamut, sharp rich blacks, improved scratch resistance, and prevents
beading. The yellow pigments contribute to a higher saturation of yellow,
thus resulting in a wider gamut for reds and greens. Special polymer
encapsulation of all colors and blacks allow for better adhesion of pigment
particles to the media and to each other. The gliding characteristics of the
polymer, results in higher scratch resistance, minimal gloss differential
between colors and minimal bronzing.

G. 250GB Hard Disk Drive

The built-in 250GB hard drive increases productivity by relieving workload
from the host computer, while providing a large capacity for print job data
storage and retrieval. It enables job data to be stored in protected
mailboxes for easy access via a web browser, or at the printer for job
reprinting. Calibration data is also stored for distribution to printers on the
Calibration Link system. To ensure file security, the built-in quick erase
mode, high-speed mode, and secure erase mode functions are accessible
to the end user.

H. Gigabit Ethernet
The imagePROGRAF iPF6400S printer support Gigabit Ethernet printing.
Gigabit Ethernet provides for fast transfer of large amounts of data for high-
speed, high-volume printing.

I. Audible Alerts
An audible alert function on the printer provides audible warnings for low
ink conditions. Low ink notification can also be enabled in the Status
Monitor utility.

J. Printhead (PF-05)
The PF-05 Printhead has 2,560 nozzles per channel with 15,360 nozzles
total. The new nozzle shape minimizes satellite ink, producing cleaner lines
and text too. Two (2) Printheads are required for printing with
imagePROGRAF iPF6400S printer.

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K. PosterArtist Lite Features

Canon’s PosterArtist Lite helps users create professional looking posters,
banners, and signage for immediate use. This application offers a variety of
templates, hi-resolution royalty-free images, and clipart, designed to target
a wide array of markets such as food service, education, office, retail and
more. PosterArtist Lite reduces the need for expensive drawing packages
and costly third-party clip art and image libraries. PosterArtist is available
separately via http://www.usa.canon.com/cusa/home.
1. Auto Design
The Auto Design feature combines a Dynamic Layout Engine with built-
in professional design expertise. Users with limited design expertise
and/or production skills can easily create high quality posters by
combining the client's design ideas and preferences incorporated from
professional designers. The combination of these two creates a
selection of posters with optimum color schemes and layouts.
2. Design Check
Design Check analyzes the poster for color schemes, superimposed
objects and font sizes, and alerts the user of any potential design
issues.
3. Security Settings
The Security Settings feature provides restrictions on an owner's
creative material by incorporating limitations into open templates.
Sample images and templates may be registered with PosterArtist to
provide security and control over content.
4. Page Capture
The Page Capture feature allows users to load desired data from other
applications into a PosterArtist template such as Microsoft Word, Excel,
and Adobe Acrobat.
5. PosterArtist Quick Copy
PosterArtist Quick Copy gives users the ability to enlarge image data
scanned with any CanoScan flatbed scanner.
6. Variable Data Printing
Variable Data Printing enables customers to personalize posters, link a
poster template to an excel spreadsheet to change names, addresses,
and more.
7. Enhanced Image Editing
This function allows the user to edit, retouch and resize images with the
touch of a button. Features include Auto Color Correction, Color
Adjustment, Backlight Correction, Sharpness Adjustment, Cut-Out
Function, Logo Color Adjustment, and much more.

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III. Configuration and Box Contents

Note: All configurations shown are for reference purposes only and are subject
to change without notice. Please refer to the Dealer Price List on the ISG
Central Web site for the most up-to-date Item Numbers.

A. Configuration
Table 1 - Configuration for imagePROGRAF iPF6400S
1
Item Item Number

imagePROGRAF iPF6400S 8571B002AA

Options for imagePROGRAF iPF6400S
PosterArtist 7025A039AA
Roll Holder Set RH2-25 1465B015AA
Printer Stand ST-28 1255B024AA
Spectrophotometer Unit SU-21 6572B001AA
imagePROGRAF iPF6400S CarePAK (Extended Warranty Option)
Printer Install 36" and under 2113V969
imagePROGRAF iPF6400S: 1 Year eCarePAK 1708B257AA
imagePROGRAF iPF6400S: 2 Year eCarePAK 1708B258AA
Consumables for imagePROGRAF iPF6400S
Printhead PF-05 3872B003AA
Ink tank PFI-106 MBK 6620B001AA
Ink tank PFI-106 BK 6621B001AA
Ink tank PFI-106 C 6622B001AA
Ink tank PFI-106 M 6623B001AA
Ink tank PFI-106 Y 6624B001AA
Ink tank PFI-106 PC 6625B001AA
Ink tank PFI-106 PM 6626B001AA
Ink tank PFI-106 GY 6630B001AA
Ink tank PFI-206 MBK 5302B001AA
Ink tank PFI-206 BK 5303B001AA
Ink tank PFI-206 C 5304B001AA
Ink tank PFI-206 M 5305B001AA
Ink tank PFI-206 Y 5306B001AA
Ink tank PFI-206 PC 5307B001AA
Ink tank PFI-206 PM 5308B001AA
Ink tank PFI-206 GY 5312B001AA
Maintenance Cartridge MC-16 1320B010BA
Note: The Service Manual and Part Catalog for the imagePROGRAF iPF6400S
printer are available in electronic format in the Download Center on the Canon
e-Support website http://www.support.cusa.canon.com.
1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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B. Box Contents
Note: Box contents shown are for reference purposes only and are subject
to change without notice.
Table 2 - imagePROGRAFiPF6400S Box Contents
• iPF6400S Printer
• Stand ST-28
• Stand Setup Guide
• 3-inch Paper Core Attachment
• Spacer for Borderless Printing
• Power cable (US)
• Two (2) Printheads
• PFI-106 90ml Starter ink (8 inks)
• Setup & Basic Guides (E,F,S)
• Announcement of Large Format Printer Extended Survey Program
• Software CD for Win32 & 64
• Software CD for Mac
• PosterArtist Lite CD-ROM
• Sample Media
• Note for Call Center Phone Number
• Registration Card
• Printer & Print Head Warranty Cards/E,F(CUSA)
• Media Sample Book
• Various Product Leaflets.

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IV. Dealer Sales/Service Authorization

A. Authorization for imagePROGRAF iPF6400S

To become authorized and maintain authorization to service an
imagePROGRAF iPF6400S printer, each dealer location must have at least
one (1) technician that has completed the imagePROGRAF
iPF6400/8400/9400 online training course.

B. Authorization for Spectrophotometer Unit SU-21

To become authorized and maintain authorization to service the
Spectrophotometer Unit SU-21, each dealer location must have at least
one (1) technician who has completed the Spectrophotometer Unit SU-21
online training course.

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V. Educational Training
Technicians who have successfully completed the imagePROGRAF
iPF6400/8400/9400 Series Printer Hardware eLearning Course are certified to
service the imagePROGRAF Ipf6400S printer.
Technicians who have successfully completed the online training for the
imagePROGRAF iPF6400/8400/9400 printers, are certified to service the
iPF6400S printer.
Table 3 - imagePROGRAF iPF6400/8400/9400 Online Training Overview
The imagePROGRAF iPF6400/6450/8400/9400/9400S Online Training course
has been developed to introduce these models to students already supporting
the current imagePROGRAF iPF6300/6300S/8300/8300S series printer
models.
Overview
In preparation for servicing these printers in the field, this Online course
summarizes the differences between the imagePROGRAF
iPF6300/6350/8300/6300S/8300S series printer models and the
imagePROGRAF iPF6400/6450/8400/9400/9400S series printer models.

Who Should This course is designed for technicians who will be installing and servicing the
Complete imagePROGRAF iPF6400/6450/8400/9400/9400S Graphic series of large-
format printers.
imagePROGRAF iPF6300/6350/8300/6300S/8300S eLearning course
Prerequisites
Course Code: 09LF8300S00O

Certification • imagePROGRAF iPF6400/6450/8400/9400/9400S

The imagePROGRAF iPF6400/6450/8400/9400/9400S Printer Hardware
eLearning Program covers the following topics:

What You Will Learn • Product Overview and Specifications

• Print Engine Hardware Enhancements.
• Printer Functional Improvements.

This course is located in the eLearning center of the eSupport Website

Course Format • Approximately 30 to 60 minutes of seat time is required to complete this
course.
• All students must complete an assessment exam at the end of this course.
• Computer with Internet Access
Course Equipment • It is highly recommended that the student has access to a working
imagePROGRAF iPF6400S printer to reinforce and enhance the online
training.
• Technicians work at their own pace
• Accessible web-based training
Course Highlights
• Downloadable Installation Guide, User Guide, and Service Manual
• Downloadable Labs
• The imagePROGRAF iPF6400S Service Manual is available on the
eSupport Website
Required Materials
• The imagePROGRAF iPF6400S Parts Catalog is available on the
eSupport Website
Course Number 19LFIPF6400O

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Technicians who have successfully completed the online imagePROGRAF

Spectrophotometer Unit SU-21 eLearning Program are certified to service the
Spectrophotometer Unit SU-21.
Table 4 - imagePROGRAF Spectrophotometer Unit SU-21 eLearning Program Overview
The imagePROGRAF Spectrophotometer Unit SU-21 eLearning Program has
been developed to teach technicians about the optional Spectrophotometer unit
designed for imagePROGRAF iPF6450/iPF6400S printers.
Overview
In preparation for servicing the Spectrophotometer Unit SU-21 in the field, this
Online course will summarize the features and functions of the imagePROGRAF
Spectrophotometer Unit SU-21 as it relates to color calibration when it is installed
on the imagePROGRAF iPF6450/iPF6400S printers
Who Should This course is designed for technicians who will be installing and servicing the
Complete imagePROGRAF iPF6450 Graphic model large-format printer.
imagePROGRAF iPF64006450/8400/9400/9400S Online Training
Prerequisites
Course Code: 19LFIPF6400O
Certification • imagePROGRAF Spectrophotometer Unit SU-21

The imagePROGRAF Spectrophotometer Unit SU-21 eLearning Program covers

the following topics:

• Product Overview and Specifications.

• Product Installation.
What You Will • What is Calibration Link used for?
Learn ○ Registering Calibration Data with the Media Configuration Tool (MCT).
○ Configuring the Media Information with the Media Configuration Tool
(MCT).
• What is Canon Color Management Console (CCMC) Software?
○ To Configure Color Management Console (CCMC) Software
○ To measure Calibration data with the Spectrophotometer Unit SU-21.
○ To send Calibration data to other printers in the Calibration Link.

This course is located in the eLearning center of the eSupport Website.

Course Format • Approximately 30 to 60 minutes of seat time is required to complete this
course.
• All students must complete an assessment exam at the end of this course.
• Computer with Internet Access
Course
Equipment • It is highly recommended that the student has access to a working
imagePROGRAF printer to reinforce and enhance the Online training.
• Technicians work at their own pace
• Accessible web-based training
Course Highlights
• Downloadable Installation Guide, User Guide, and Service Manual
• Downloadable Labs
• The imagePROGRAF iPF6450/iPF6400S Service Manuals are available on
Required the eSupport Website
Materials • The imagePROGRAF iPF6450/iPF6400S Parts Catalogs are available on
the eSupport Website
Course Number 19LP6450S00E

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VI. Servicing Notes

A. Enhanced Service Mode Features

Enhanced firmware has been added to provide functions for service mode
adjustments and troubleshooting. The service mode enhancements when
applied, will help reduce service costs and maintain uptime. Refer to the
imagePROGRAF iPF6400S Service Manual for details.
Table 5 - Enhanced Service Mode Features
Description Remarks
CR Unlock / CR Lock Locks/unlocks the carriage with the covers closed
PG Check Checks Purge Unit operation with the covers closed
CR Auto Scan Checks carriage movement while changing scan settings
Stirring Check Confirms the ink stirring operation
OPT SENS Output Checks multi-sensor status and distance from media
Nozzle Check Checks nozzle operation
Nozzle INF Confirms nozzle function and non-ejection status
Memory CHK Checks DDR & EEP memory function
Head CNT CHK Confirms Printhead electrical contact status
Cogging Torque Check To check the CR motor cogging torque
Flex Cable Check To check the Flat Flex Ribbon Cable function

B. Print.Inf Log File

The Print.Inf file records printer performance and adjustment history data.
Refer to the imagePROGRAF iPF6400S Service Manual for details.

The log file provides the following:

• Dates when WARNINGS and ERRORS occurred
• Logs a separate JAM history of print conditions
• Records humidity information
• Records the number of days from initial Printhead installation
• HEAD INF: Logs history of current and previous Printheads
• Records results of each adjustment value

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C. imagePROGRAF iPF6400S AC Power and Plug Requirements

Canon USA strongly suggests dedicated and properly grounded outlets be
provided for the imagePROGRAF iPF6400S devices. Before installation,
confirm that a NEMA 5-15R outlet is available to power the
imagePROGRAF iPF6400S printer. Canon USA suggests that no other
electrical equipment utilize the same power line when the printer is in use.
Figure 4 - Power and Plug Requirements
Printer/Main Unit

NEMA 5-15R

D. Installation Space Requirements

Refer to the iPF6400S Series Service Manual for details on transportation
and installation of the imagePROGRAF iPF6400S printer.
The approximate space requirements for the imagePROGRAF iPF6400S
printer installation are shown below.
Figure 5 - imagePROGRAF iPF6400S Installation Space Diagram
Height and Depth
Space above,
Approximately
11.81"
Height, Approximately 39"

WALL

Space in front,
Approximately Depth, Approximately 34.25"
31.5"

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Length

Length, Approximately 46.34"

Please refer to the “Quick Start Guide” that is packaged with the printer and
the Service Manual for complete unpacking, installation, reinstallation, and
installation space requirements.

E. Estimated Installation Times

Estimated installation times shown are the length of time needed to unpack
and install the main unit. The estimated unpacking and installation times
are based on two experienced technicians. Canon USA recommends that
service personnel perform the installation, with four (4) or more persons to
unpack and move the printer, and two (2) or more persons to install it.

Included in the calculation of the estimated installation time are the

following:
• Installation space preparation
• Unpacking and positioning the printer (main unit) on a stand or table
• Installing the Printheads, ink tanks, and connecting the power cable
• Checking the printer operation and adjusting the printing position
• Connecting the printer to a computer and installing the printer driver and
software

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Table 6 - Estimated Installation Times

Description Estimated Time
imagePROGRAF iPF6400S Main Unit (with
25 minutes
Stand)
Printhead PF-05 (x2) 5 minutes
Ink Tanks (time includes installation of all eight
25 minutes
(8) ink tanks)
Starting from an unpacked condition, installation times shown in Table 6
above are the estimated times required for installation. They are calculated
based on man-hours.

F. Installation / Service Support Tools

The tools required to mutually support these printers are in the Table
below.
Table 7 - imagePROGRAF iPF6400S Installation Tools
Tool Use

Hexagonal wrench (Provided with the printer For assembling stand and removing the fixed
stand) parts

Cut sheet paper A3 size or larger, or roll paper For test print after confirming printer operation
Cutter For unpacking

In addition to the standard tools used to service this device, the following
special tools, solvents, & oils should also be carried when servicing the
imagePROGRAF iPF6400S.
Table 8 - Special Tools, Solvents, & Oils List
1
Tool/Description Part Number Use

Cover Switch Tool QY9-0103-000 For activating the cover switch

Syringe CK-0541-000 For draining ink manually

Tube QA2-6161-000 For draining ink manually

For applying to places specified in the

Grease PG-5000H CK-0562-000
Service Manual (Successor to Molycote)
Use for cleaning and to prevent from dirtying
Rubber gloves QC1-5547-000
the hands

Silbon paper CK-0336-000 For cleaning

Pen flashlight CK-0327-000 For locking/unlocking the carriage

1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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G. Consumables (Main Unit)

Consumables are materials consumed with regular use and cannot be
reused. Consumables should be replaced by the end-user or service
technician. Consumables include but are not limited to paper, chemicals,
and ink.
Table 9 - imagePROGRAF iPF6400S Common Consumables List
1
Description Part Number Remarks
Printhead PF-05 3872B003AA Two (2) Printheads required
Ink tank PFI-106MBK 6620B001AA Pigment ink 130ml
Ink tank PFI-106BK 6621B001AA Pigment ink 130ml
Ink tank PFI-106C 6622B001AA Pigment ink 130ml
Ink tank PFI-106M 6623B001AA Pigment ink 130ml
Ink tank PFI-106Y 6624B001AA Pigment ink 130ml
Ink tank PFI-106PC 6625B001AA Pigment ink 130ml
Ink tank PFI-106PM 6626B001AA Pigment ink 130ml
Ink tank PFI-106GY 6630B001AA Pigment ink 130ml
Ink tank PFI-206MBK 5302B001AA Pigment ink 300m
Ink tank PFI-206BK 5303B001AA Pigment ink 300m
Ink tank PFI-206C 5304B001AA Pigment ink 300m
Ink tank PFI-206M 5305B001AA Pigment ink 300m
Ink tank PFI-206Y 5306B001AA Pigment ink 300m
Ink tank PFI-206PC 5307B001AA Pigment ink 300m
Ink tank PFI-206PM 5308B001AA Pigment ink 300ml
Ink tank PFI-206GY 5312B001AA Pigment ink 300ml
Maintenance Cartridge MC-16 1320B010BA

1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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H. Field Replacement Parts

Field replacement parts have a limited life and are expected to end during
a customer’s specific machine operations. They should be replaced as
needed by a Service Technician. Examples of field replacement parts may
include, but are not limited to the linear scale and carriage unit. To assist
in the initial parts planning, the table below lists the estimated parts life.
Note: All replacement parts shown in the tables below are for reference
purposes only and are subject to change without notice.
Table 10 - imagePROGRAF iPF6400S Field Replacement Parts List
1 Estimated Life
Part Name Part Number Quantity 1
(A0 Sheets)

Carriage Unit QM4-8017-000 1 14,000

Encoder Sensor Unit QM2-3421-010 1 14,000

Scale, Linear QC3-1882-000 1 14,000

Multisensor Unit QM4-8018-000 1 14,000

Purge Unit QM3-8145-000 1 14,000

Head Management
QM3-0529-000 1 14,000
Sensor Unit

Motor, DC, Brushless QK1-2083-000 1 14,000

Motor, 26.4V, DC QK1-0447-000 1 14,000

Suction Fan Unit QM3-0701-010 1 14,000

Mist Fan Unit QM3-0807-000 1 14,000

Cutter QM3-8149-010 1 14,000

Absorber, Ink, Fan QC2-1100-000 1 14,000

Absorber, Ink, Waste QC2-0807-000 1 14,000

Waste Ink Absorber QC2-0807-000 1 14,000

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I. Recommended Spare Parts

Canon USA recommends that the Dealer or Authorized Service Provider
keep the following spare parts in stock for replacement purposes in the
event of a hardware failure.
Note: All recommended spare parts shown in the table below are for
reference purposes only and are subject to change without notice.
Table 11 - imagePROGRAF iPF6400S Recommended Spare Parts List
1
Item Part Number Qty
Carriage Unit QM4-8091-000 1
Purge Unit QM3-8145-000 1
Ink Tank Supply Unit (L) QM4-8366-000 1
Ink Tank Supply Unit (R) QM4-8367-000 1
Operation Panel Unit QM3-9916-000 1
Power Supply Ass’y QK1-5942-000 1
Scale, Linear QC3-1882-000 1
Fan, Mist QM3-0807-000 1
Cutter Unit QM3-8149-000 1
Printhead 3872B003AA 2
Spectrophotometer Sensor QK1-9590-000 1
Main Controller PCB QM7-7222-000 1
Hard Disk Drive QM4-8072-000 1

J. Periodically Replaced Parts

The imagePROGRAF iPF6400S printer does not have any periodically
replaced parts.

1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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K. Maintenance Kit
Canon USA has prepared an imagePROGRAF iPF6400S Maintenance Kit
to enhance the durability of the printer, while reducing operating costs.
Reduced printer downtime can be achieved when the Maintenance Kit is
utilized. The printer’s built-in counters and warning messages inform end-
users when the maintenance kit is required.
Table 12 - imagePROGRAF iPF6400S Maintenance Kit Parts List
Kit Parts Replacement
1 Unit Name 1 Description
Number Part Number
Wia1 QM3-0800-000 Duct Unit, Platen
Wib1 QM3-0701-000 Suction Fan Unit
QM4-8091-000 Carriage Unit
QD1-0404-000 Lever, R, Tube
QD1-0405-000 Lever, L, Tube
QC2-0661-000 Link, Lever, Tube
QC2-1396-000 Spring, Tension
QC2-0664-000 Pad, Oil
QY6-1530- CR1 to QC2-0663-000 Holder, Wire (mech)
000 CR5 Cleaner Unit, R, Rail,
QM3-0543-000
Carriage
Cleaner Unit, L, Rail,
QM3-0542-000
Carriage
QM2-3421-000 Encoder Sensor Unit
QC3-1882-000 Scale, Linear
QC3-2664-000 Cam, LIETER×2
QM4-8366-000 Ink Supply Unit (F)
SP1
QM4-8367-000 Ink Supply Unit (R)

L. End-User Periodic Maintenance

In accordance with the user’s manual, the end-user is expected to maintain
the following areas of the printer:
• Printhead cleaning (using the operation panel)
• Replacement of Printheads, ink tanks, and filters
• Cleaning of ink mist and other substances around external covers and
output basket area (dry the surfaces after wiping with a damp cloth)

1
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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VII. Authorized Servicer Offerings

The Authorized Servicer program enables Canon distribution product resellers to
become authorized to service the Canon products they resell. Please refer to the
Authorized Servicer Program Guide (found in the Download Center of the
eSupport Center web site for details to help an Authorized Servicer become
familiar with Canon USA Inc.’s business processes and the resources that are
available to assist the Authorized Servicer.
Canon USA Systems & Technical Support Division Business Relations and
Administration departments are available to answer questions regarding this
program. The Business Relations and Administration department can be reached
by calling 631-330-5741. This telephone number is available Monday through
Friday from 9:00 AM to 5:00 PM Eastern Standard Time.

A. ASCR (Authorized Servicer Customer Registration) System

The ASCR System is the process used to link the Customer’s product
serial number to the Authorized Servicer; specific customer information is
not required. To receive compensation for labor expended on a warranty
service dispatch, your customer’s product serial numbers must be
registered in Canon’s ASCR system. If your customer contacts Canon
Information Technology Systems (CITS) during the warranty period, your
dealership will be dispatched to the call.
All calls dispatched by CITS must be closed out with CITS in order to
qualify for labor compensation. To close out the service call, Section 2 of
the Service Dispatch Form must be completed and e-mailed to
isgservice@CITS.canon.com. Canon USA will not provide labor
compensation for any service not dispatched by CITS.
If your customer contacts CITS on a post-warranty call, the customer will
be referred to your dealership. A national independent service company will
manage all unregistered units.
To help ensure that Canon USA customers receive service support,
regardless of their location, Canon USA maintains a relationship with a
national independent service company. Customers that require service
support can call CITS via toll free access at 1-800-423-2366. In the event
that an on-site service dispatch is necessary to restore the product to
operation, CITS will dispatch the national independent service company. It
is possible to dispatch the Authorized Servicer rather than the national
independent service company; however, the Authorized Servicer must
register their customer’s product with us beforehand. This is accomplished
via ASCR.
IMPORTANT: To submit a warranty claim for a defective part, please
follow the e-Tag Warranty Claim form process on the Canon eSupport web
site.

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1. ASCR Registration Process

The ASCR System is accessed through the Warranty Programs tab of
the e-Support Center web site. In order to access the ASCR system,
you will be required to re-enter your e-Support ID and password; if your
ID and password do not work, instructions to enable it will appear.
Select “New ASCR” to enter each model and serial number you intend
to provide during your on-site service assignment. At this point, all
service dispatches for that product will be sent to your dealership. Do
not enter a serial number for any product that you will not be able
to service. When you enter the customer’s machine serial number,
you have agreed to be dispatched by CITS if any of your registered
customers contact CITS and a service dispatch is required.
Note: All calls dispatched by CITS must be closed out with CITS in
order to qualify for labor compensation. To close out the service call,
Section 2 of the Service Dispatch Form must be completed and e-
mailed to isgservice@CITS.canon.com. Canon USA will not provide
labor compensation for any service not dispatched by CITS.
To submit a warranty claim for a defective part, please follow the e-Tag
Warranty Claim form process.
2. Dispatch by CITS
This is available to ASCR Registered Customers where the Warranty
Marketing Program option has not been selected.
Help desk support will be managed by CITS with dispatch to the
Service Provider of record.
CITS supports the end-user via the 1-800-423-2366 toll free telephone
number to the CITS Call Center. The Call Center takes the first call
from the customer and provides assistance as follows:
1. Answers product related questions.
2. Assists the end-user with pre-and post sales inquires.
3. Redirects customer calls to the Service provider of record. If there is
no Service Provider of record, CITS will:
• attempt to resolve hardware, software, and operational problems
• dispatch service when telephone based troubleshooting fails to
resolve a problem
To obtain reimbursement for service delivered during the end-user’s
warranty, you must be dispatched by CITS. For this to occur, the end-
user must first contact CITS. CITS will then attempt all user-performed
service remedies.

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Should these not resolve the problem; the Service Provider of record
will be dispatched (See the ASCR Registration Process for instructions
on how to register your company as the Service Provider of record).
Labor compensation of $155.00 per incident will automatically be issued
to the dispatched service provider (your company) once the service call
has been closed with CITS. Defective parts reimbursement will be
issued upon receipt of an e-Tag claim with the defective part.
3. Warranty Marketing Program
Some Service Providers may choose to have their own help desk serve
as the “first point of contact” rather than CITS. This places the burden
of having an effective in-warranty call avoidance process upon the
service provider. Service calls performed under this arrangement are
not eligible for labor reimbursement under the process. Instead, a flat-
rate of $30.00 will be issued to a service provider for each product
(serial number) they choose to support in this manner.
The ASCR process allows the service provider to select this option and
it is incumbent on the service provider to provide service support that is
consistent with commercially acceptable standards. In cases where the
service provider has accepted the flat-rate payment, but has not
provided service support to the end-user, the service provider could
lose authorization to service that product.
A Dealer or Authorized Servicer may create a Maintenance Agreement
to provide service and support to their customer. Please refer to the
Suggested Maintenance Pricing section.
IMPORTANT: To submit a warranty claim for a defective part, please
follow the e-Tag Warranty Claim form process.
4. Unregistered Serial Numbers
Help desk support will be managed by CITS with dispatch supported by
a third-party service company.
5. Warranty Labor Compensation
Warranty Labor Compensation is a flat-rate reimbursement that is
reimbursed to your dealership’s account for time expended to repair a
down machine.
During the warranty period, the end-user is required to contact CITS via
their toll-free access at 1-800-423-2366 to attempt all user-performed
service remedies. If a service dispatch is required, CITS will dispatch
the Authorized Servicer (provided the machine was registered in the
ASCR system).
To register a machine, go to the warranty section of the Canon USA’s
e-Support Center web site at www.support.cusa.canon.com and select
the Authorized Servicer Customer Registration Form.

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Figure 6 - ASCR Registration Form

All service calls dispatched by CITS must be closed out with CITS in
order to qualify for labor compensation. To close out the service call,
please complete Section 2 of the CITS Service Dispatch form and e-
mail it to isgservice@CITS.canon.com.
Canon USA will not provide labor compensation for any service not
dispatched by CITS. e-Tag claim forms will not be accepted as
requests for warranty labor compensation and will only be accepted for
warranty part claims.
Warranty labor compensation is made on a “per incident” basis,
regardless of the number of visits required to resolve the problem.

B. e-Tag Warranty Claim Console

e-Tag is an electronic limited warranty service claim form that is completed
Online. Please print the Warranty Claim Form, attach it to the original
defective part(s), and return them to the Warranty Control Section for
warranty compensation.
The e-Tag limited warranty claim form can be found in the warranty section
of the Canon USA e-Support Center web site at
http://www.support.cusa.canon.com
Figure 7 - eSupport: e-Tag

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To submit a new warranty claim, select the type of claim from the
dropdown list shown below and complete the required sections of the e-
Tag limited warranty claim.
Figure 8 - eSupport: e-Tag Warranty Claim Console

A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be hand written or computer generated and must include
the following:
Table 13 – eTag Warranty Claim Console Requirements
• Dealer Name • Part Description
• Machine Installation Date • Date Part Was Removed
• Machine Serial Number • Reason For Removal
• Part Number • Work Performed (Highlight Current Service Call)

After authorization, parts and labor credits are posted on the CNA web site
the following business day. Alternately, after a claim is authorized, parts
and labor reimbursements are deposited into your direct deposit account
within 30 days; that is, if you have elected to receive direct deposit.
To check your Online warranty credits, log onto the ISG Central web site at
http://www.isgcentral.cusa.canon.com.

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C. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits.
To acquire access to the Online Warranty Credit Feature, please contact
your dealership’s ISG Central Dealer Administrator or your Canon Regional
office for assistance.
To view your Online warranty credits, log onto the ISG Central web site at
http://www.isgcentral.cusa.canon.com.
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
After authorization, parts and labor credits are posted the following
business day.
To check the status of e-Tag Claims already submitted, go to the table in
Figure 8 - eSupport: e-Tag Warranty Claim Console. This table allows you
to check the status of your claims. To view the details of the e-Tag claim
form, simply double-click any record.
IMPORTANT: e-Tag claims are connected to the e-support ID number of
the individual who entered the claim data. Therefore, it is recommended
that one individual enter and manage e-Tag warranty claims from your
dealership.
Figure 9 - ISG Central Homepage

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On the CNA web site, select Warranty Credit Inquiry; then select e-Tag
Warranty Claims Reimbursement to perform an e-Tag Warranty claims
search as shown in the following screen shots.
Figure 10 - CNA Warranty Credit Inquiry

Figure 11 - CNA e-Tag Warranty Claims Search

To check the status of e-Tag Limited Warranty Claims already submitted:

Go to the e-Tag Warranty Claim Console as shown in the bottom of the
screen shot in Figure 8 - eSupport: e-Tag Warranty Claim Console. This
table allows you to check the status of your claims. To view the details of
the e-Tag limited warranty claim form, simply double-click any record.
Note: e-Tag limited warranty claims are connected to the e-Support ID
number of the individual who entered the claim data. Therefore, it is highly
recommended that only one (1) individual enter and manage the e-Tag
limited warranty claims from your dealership.

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VIII. Suggested End-User Customer Service Offerings

A. End-User Limited Warranty Conditions

1. Canon imagePROGRAF Large Format Printer Limited Warranty
The imagePROGRAF Large Format Printer Limited Warranty is
effective for a period of one (1) year following delivery to the original
purchaser. No warranty is given for any consumables, such as paper or
ink cartridges.
For detailed warranty information, refer to the Canon imagePROGRAF
Large Format Printer Limited Warranty (Page 38).
2. Canon imagePROGRAF Printhead Limited Warranty
The Conon imagePROGRAF Printhead Limited Warranty is effective for
a period of one (1) year after delivery to the original purchaser or for the
period that the “Head Lot” Number of the Printhead as displayed in the
“Status Display” of the “Status Monitor Utility” has a last character of
“a”, whichever period expires first.
For detailed warranty information, refer to the Canon imagePROGRAF
Printhead Limited Warranty (Page 39).
3. X-Rite Spectrophotometer Warranty
The X-Rite Spectrophotometer is warranted for one (1) year after
purchase by the end-user. In the event of a failure within the warranty
period, the end user or authorized service provider may file a warranty
claim with Canon by calling the Canon Information Technology Systems
(CITS) consumer hotline at 1-800-423-2366. CITS will review the
details to resolve the problem over the phone, or may direct the caller to
ship the X-Rite Spectrophotometer Color Sensor and Calibration White
Tile to Canon for repair or replacement. Upon receipt, Canon will ship a
replacement X-Rite Spectrophotometer Color Sensor and Calibration
White Tile to the end user or authorized service provider.
Out-of-warranty service is available for the X-Rite Spectrophotometer.
The end-user or authorized servicer must call CITS at 1-800-423-2366.
CITS will arrange for the X-Rite Spectrophotometer Color Sensor and
Calibration White Tile to be shipped to Canon. Within ten (10) weeks,
the repaired items will be returned to the sender. The dealer and
customer will arrange payments with Canon.

B. On-Site Service
The CITS Help Desk will diagnose end-users problems related to the
product. If telephone based troubleshooting cannot resolve the problem,
the CITS Help Desk will redirect customer calls to the Service Provider of
record in order to provide an on-site service dispatch. If there is no Service
Provider of record, CITS will dispatch a third-party organization to provide
on-site service.

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C. Post Warranty Support

If a Customer calls CITS for service after the product warranty has expired,
the customer will be instructed to contact the dealer registered to their
product under the ASCR Program (that is if the dealer had previously
selected either Dispatch by CITS or the Warranty Marketing Program).

D. CarePAK Extended Service Plan

Canon CarePAK Extended Service Plans are available for the customer to
extend the printer warranty period beyond the one (1) year limited
warranty. Extended Service Plans are available to the customer, if the
Dealer or Reseller is unable to, or chooses not to provide post-warranty
service.
With the CarePAK Extended Service Plan, the customer will receive toll-
free telephone support; and if needed, on-site service for their Canon
product for the duration of the extended coverage. Extended coverage
plans are available with either a one (1) year or two (2) year extended
coverage.
Note: CarePAK coverage cannot be extended beyond the original term
purchased.
The CarePAK Extended Service Plan (one (1) year or two (2) year) must
be purchased during the printer warranty period and goes into effect on the
day the original printer warranty expires. It does not include extended
coverage for any consumables, such as paper or ink cartridges.

E. Dealer or Authorized Service Provider Maintenance Agreement

A Dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-warranty service and support to their customers
by referencing the link Authorized Servicer Offerings (Page 21).

F. Time and Material Service

If a Customer calls CITS for service after the product warranty has expired
(and an Extended Service Plan was not purchased), or the Extended
Service Plan has expired, the CITS Help Desk will diagnose the problem,
and determine if on-site service dispatch is required:
• The customer will be instructed to contact the Authorized Service
Provider registered to their product under the ASCR Program (if the
dealer selected Dispatch by CITS). The Authorized Service provider
may charge the end-user for time and materials for each on-site service
visit.
• If the product is not registered under the ASCR Program (as Dispatch
by CITS), CITS will dispatch a third-party service company and the end-
user will be charged for time and materials for each on-site service visit.

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G. imagePROGRAF Web Support (End-User)

Canon USA has a Marketing and Consumer Support Web site available
through the Canon USA Home Page www.usa.canon.com.
Go to www.usa.canon.com/imageprograf, to access the imagePROGRAF
web site. This web site contains a full span of solutions that are standard
with Canon’s large format printers. The latest firmware, drivers, software
tools, Frequently Asked Questions (FAQ’s), brochures and more can be
downloaded from this site.

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IX. Product Technical Support Offerings

A. Authorized Service Providers

Service is provided through a Canon Authorized Service Provider or
through a third-party service company managed by CITS. Canon
authorized service providers are expected to service the equipment they
sell. Since these products are also available through a sales-only
distribution channel, the serial number of the product must be registered to
the service provider of record through the ASCR System (refer to the
ASCR (Authorized Servicer Customer Registration) System, (Page 21) in
order to ensure that service is not provided through a third-party service
company.

B. Authorization Policy
To become service authorized and maintain authorization to service the
imagePROGRAF models, each service provider’s location must have at
least one (1) technician who have been certified on the imagePROGRAF
iPF6400S printer.

C. Canon USA e-Support Center Web site

Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers or Authorized Service Providers.
Canon USA’s e-Support is designed to give dealer and authorized servicer
technicians access to technical support information via the Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download Online documentation
• Download patches and their Readme files
• Track and Modify logged Cases
• Review all open Cases.
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go Online to the Canon USA Systems and
Technical Support Division’s e-Support Center web site at
www.support.cusa.canon.com. Click on the “Register” button and follow the
instructions for registration. This service is available at no additional charge
to all authorized dealers.

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Figure 12 - Canon USA e-Support Login

D. Canon USA ISG Central Web site

Complete versions of the Service Guides are available on the Canon USA
ISG Central web site (http://isgcentral.cusa.canon.com/).
Access is limited to the Authorized Dealer’s Management staff; please
contact your Dealer Administrator to request access to the System and
Technical Support Section of ISG Central.
Figure 13 - Welcome to ISG Central

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When the user is logged onto ISG Central, they must select the Systems &
Technical Support button to access the Service Guides area of the web site
as shown below.
Figure 14 - ISG Central Services

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X. Canon USA Technical Support Center Call Escalation

Canon USA provides a time sensitive call escalation process for all
imagePROGRAF iPF6400S printer Authorized Servicers. CITS is the single point
of entry for this process. Once a call is placed, the details are logged in the call
management system and a case number is assigned to the call. Every effort is
made to resolve the problem during the call. Calls that cannot be resolved during
the initial call and require escalation will follow the process below.
Figure 15 - Call Escalation Procedure

Canon imagePROGRAF iPF6400S

End-User Contacts CITS
1-800-423-2366

CITS Dispatches Service Request to

Canon Authorized Service Provider or
Third-Party Service Company

Status

Authorized Service Provider or Modify

Third Party Service Company
Contacts Canon USA TSC
Assistance Required

Update
Canon USA Inc. Case
Technical Support Center
1-800-528-2830

Update
Canon USA Inc. Case
Digital Solutions Specialist

Update
Canon USA Inc. Case
Engineering

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XI. Appendix
Note: All Specifications are subject to change without notice.

A. Specifications
Table 14 - imagePROGRAF iPF6400S Specifications
Item Specifications
Type Bubble jet printer
Media feed system Roll paper/ Cut sheet (Manual switching)
One (1) roll
Media Loading Roll paper Outer diameter: Approximately 150mm or less
Capacity 2-inch (standard) /3-inch (standard)
Manual feed (front) One (1) sheet
Delivery method Face-up delivery towards the front
Delivery capacity One (1) sheet
Cutter Automatic (Round blade), self-propelled
Approximately 10" (254mm), B4 (257mm), 14" (356mm),
Media width for borderless printing 16" (407mm), A2 (420mm), A2+/17" (432mm), B2 (515mm),
A1 (594mm), 24" (610mm)
Roll paper: width Approximately 203mm to 610mm

Maxmimum Roll paper: length Approximately 18m (depending on OS and application)

Media size Cut sheet paper: width Approximately 203mm to 610mm
Cut sheet paper:
Approximately 1.6m
length
Margin of leading edge: Approximately 20mm,
Roll paper Margin of trailing edge: Approximately 5mm,
Print Assurance Margin of left and right edges: Approximately 5mm
Area Margin of leading edge: Approximately 20mm
Cut sheet paper Margin of trailing edge: Approximately 23mm,
Margin of left and right edges: Approximately 5mm
Margin of leading edge: Approximately 3mm
Margin of trailing edge: Approximately 3mm,
Margin of left and right edges: Approximately 3mm
Roll paper
[Without borders] Margin of leading edge: 0mm
Printable Area Margin of trailing edge: Approximately 0mm
Margin of left and right edges: Approximately 0mm
Margin of leading edge: Approximately 3mm
Manual feed (front) Margin of trailing edge: Approximately 3mm
Margin of left and right edges: Approximately 3mm
Paper Thickness Approximately 0.07mm to 0.8mm
No paper, leading edge/trailing edge of paper, paper
width/skew, paper slip, purge motor home position, carriage
position, head existence, remaining amount of ink, ink tank
Detection Function
existence, waste ink full, head overheat, cover open, roll
cassette open/close, mist fan lock, cutter position, ink
supply valve open/close, non-ejection of ink
LED flashes and lights up on the operation panel, and
Self-diagnostic Function
displays an error on LCD.
Printer Language GARO (Graphic Arts Language with Raster Operation)
Memory 256MB

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Table 15 - imagePROGRAF iPF6400S Specifications Continued

Item Specification
Hard Disk 2.5-inch, 250GB, 5400rpm, S-ATA I/F
Hi-Speed USB : Full Speed (12 Mbit/sec), High Speed (480
Standard Mbit/sec), bulk transfer
Interface Gigabit Ethernet : 10BaseT/ 100BaseTX /Full Duplex
Option None
Windows XP/Vista/7/8/Server2003/2003R2/2008Vista/2008
(for 64-bit Windows non-XP-compliant /Vista/7/8/Server
Support OS (Standard Windows
2003/Server 2003R2/Server 2008/ Server 2008 R2-
driver) compliant, Server 2012 compliant)
Macintosh Mac OS X10.5.8 to10.8.x
Ink ejection method Bubble jet method
Printhead
No. of nozzles 2,560 nozzles per color
Highest Resolution Approximately 2400x1200dpi
Ink color 8-colors (MBK/BK/PC/C/PM/M/Y/GY)
Packaged with a printer : 90ml, consumables : 130ml,
Ink tank Ink capacity
300ml
Ink supply method Tubing method (with sub tank)
Sound pressure level:
During standby: Approximately 35 dB (A) or less
During printing: Approximately 47 dB (A) or less (glossy
Operation Acoustic paper, photo, standard mode)
Acoustic power level:
During printing : Approximately 6.4Bels or less (glossy
paper, photo mode, standard mode)
o
Temperature: Approximately15 C to 30°C
Operation Environment
Humidity: Approximately 10% to 80% (No condensation)
Power Supply 100-240VAC (50/60Hz)
During operation 100W or less
During standby 100 to120V 5W or less
Power
Consumption (power saving mode) 220 to240V 6W or less
During power off
0.5W or less (LOT6-compliant)
standby
Approximately 48" W, x 29.5" D, x 13.5" (H), Weight: 154 lb
Printer+ stand
(Including roll holder. Ink & Printheads not included)
Printer
Printer+ stand
dimension/weight Approximately 48" W, x 34.5" D, x 13.5" H, Weight: 191 lb
+spectrophotometer
(Including roll holder. Ink & Printheads not included)
iPF6400S
Printer
Dimension/weight Approximately 54" W, x 36.5" D, x 26.33" H, Weight: 179 l
(including pallet)
when packaged
Stand/Basket alone Approximately 54" W, x 36.5" D, x 37.33" H, Weight: 234 lb

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Table 16 – Printhead PF-05 Specifications

Printhead PF-05
Model PF-05
Type Bubble-jet on demand
Head configuration 6 colors integrated type (6 chips per print head x 2 print heads)
Nozzle pitch 1,200 dpi x 2
MBK/BK/M/Y: 2,560 nozzles for each color
Nozzle per chip
C/PC/PM/GY: 5,120 nozzles for each color
Droplet size 4 picoliters per color
Head replacement User replacement

Table 17 – X-Rite Spectrophotometer Unit SU-21 Specifications

Item Specification
Size Approximately 101.3mm (D) x 63mm (W) x 51.2mm (H), 145g
Measuring Conditions Approximately 0°- 45° Ring light-receiving type
Tungsten + LED lamp
Light Source Conditions Possible to switch UV-cut/non-UV-cut
ISO13655(2009) M1/M2Condition
Output Data Approximately 400nm to 700nm (10nm intervals), XYZ, Lab
Light Source A, C, D50, D55, D65, D75, F2, F7, F8, F10, F11, F12
Standard View Angle Approximately 2°, 10°
Lifetime 430,000 measurement *Ref. value
Maintenance Annual calibration by manufacturer is recommended.
Repeating accuracy: Max. ∆Ecmc≤0.2@White(tile)
Max. ∆Ecmc≤0.6@Black (tile)
Sensor Accuracy
Difference among units: Max.∆Ecmc≤1.0@BCRA
Avg. ∆Ecmc≤0.5@BCRA
Bundled Products Sensor main body, calibration white tile, calibration certificate

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B. Canon imagePROGRAF Large Format Printer Limited Warranty

The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with
respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon branded
accessories and options designed for use with the imagePROGRAF Large Format Printer (collectively, the "Product").
Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a
period of one (1) year after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer. During
the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part
with a new or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall
not extend the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the
Product, for which a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables,
such as paper and ink cartridges, as to which there shall be no warranty or replacement.
You must call for remote diagnostic assistance for operation and support of the Product at
In the United States: In Canada:
• Your local Service Provider; or call • Your local Service Provider; or call
• 1-800-423-2366, Monday through Friday from • 1-800-OK-CANON, Monday through Friday
8:00 a.m. to 8:00 p.m. ET from 9:00 a.m. to 5:00 p.m. ET
You must cooperate with Canon in remotely diagnosing the Products malfunction. Canon may attempt to correct the
malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics,
Canon shall schedule an on-site service call by an independent authorized Canon Service Provider (the "Service Provider")
or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current
service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if
the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by
appropriate documentation.
This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon shall have no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERAL
EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT
WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is
given by the manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS
MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT
SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A
RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR
ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE
INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER
DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED
BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES
OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE
ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH
NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE
PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER'S GUIDE OR OTHER
DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH
THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR
ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE
SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY
UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY
BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND
DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF
THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR
CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK
DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE
USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE
CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE
GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS,
DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE
POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY
AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY
SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S
EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the
property of Canon.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY.

Canon U.S.A., Inc. One Canon Park, Melville, New York 11747
Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

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C. Canon imagePROGRAF Printhead Limited Warranty

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePROGRAF Printhead packaged with this
Limited Warranty (the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a
period of one-year after delivery to the original purchaser of the Printhead, or for the period that the “Head Lot Number” of the
Printhead, as displayed in the “Status Display” of the Status Monitor utility accompanying the Product in which the Printhead
is incorporated, has a last character of “a” 1, whichever period expires first. During the relevant warranty period, Canon shall,
in its sole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead.
Warranty replacement shall not extend the warranty period of the defective Printhead.
To arrange for warranty services by Canon please call:
In the United States: In Canada:
• 1-800-423-2366, Monday through Friday • 1-800-OK-CANON, Monday through Friday
from 8:00 a.m. to 8:00 p.m., E.T. from 9:00 a.m. to 8:00 p.m., E.T.

If the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not
been sufficiently established by appropriate documentation, you will be required to replace the Printhead at your expense. .
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPRESS WARRANTY,
CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN
ON ANY USED PRINTHEAD.
This warranty shall be void and of no force and effect if the Printhead is damaged as a result of (a) abuse, neglect,
mishandling, improper cleaning, unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is
incorporated, electric current fluctuation, or accident, (b) improper use, including failure to follow operating or maintenance
instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation
or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service
bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause
abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original
identification marks or serial numbers have been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE
CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR
INABILITY TO USE THE PRINTHEAD REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND
EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR
SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN
THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE,
OR INABILITY TO USE THE PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCH PURCHASER’S
EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
At Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property of
Canon.
THIS WARRANTY APPLIES TO PRINTHEADS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canon U.S.A., Inc. One Canon Park, Melville, New York 11747
Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

1
Subject to the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of the Head Lot
Number signifies that warranty coverage has lapsed. Please see http://www.usa.canon.com/imageprograf for further information.

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D. List of Tables
Table 1 - Configuration for imagePROGRAF iPF6400S ............................................................. 8
Table 2 - imagePROGRAFiPF6400S Box Contents ................................................................... 9
Table 3 - imagePROGRAF iPF6400/8400/9400 Online Training Overview .......................... 11
Table 4 - imagePROGRAF Spectrophotometer Unit SU-21 eLearning Program Overview 12
Table 5 - Enhanced Service Mode Features .............................................................................. 13
Table 6 - Estimated Installation Times ........................................................................................ 16
Table 7 - imagePROGRAF iPF6400S Installation Tools .......................................................... 16
Table 8 - Special Tools, Solvents, & Oils List ............................................................................. 16
Table 9 - imagePROGRAF iPF6400S Common Consumables List ....................................... 17
Table 10 - imagePROGRAF iPF6400S Field Replacement Parts List ................................... 18
Table 11 - imagePROGRAF iPF6400S Recommended Spare Parts List.............................. 19
Table 12 - imagePROGRAF iPF6400S Maintenance Kit Parts List ........................................ 20
Table 13 – eTag Warranty Claim Console Requirements ........................................................ 25
Table 14 - imagePROGRAF iPF6400S Specifications ............................................................. 35
Table 15 - imagePROGRAF iPF6400S Specifications Continued .......................................... 36
Table 16 – Printhead PF-05 Specifications ................................................................................ 37
Table 17 – X-Rite Spectrophotometer Unit SU-21 Specifications ........................................... 37

E. List of Figures
Figure 1 - Certificate of Conformance............................................................................................ 3
Figure 2 - Color Calibration Management Console ..................................................................... 4
Figure 3 - Calibration Target ........................................................................................................... 5
Figure 4 - Power and Plug Requirements ................................................................................... 14
Figure 5 - imagePROGRAF iPF6400S Installation Space Diagram ....................................... 14
Figure 6 - ASCR Registration Form ............................................................................................. 24
Figure 7 - eSupport: e-Tag ............................................................................................................ 24
Figure 8 - eSupport: e-Tag Warranty Claim Console ................................................................ 25
Figure 9 - ISG Central Homepage ............................................................................................... 26
Figure 10 - CNA Warranty Credit Inquiry .................................................................................... 27
Figure 11 - CNA e-Tag Warranty Claims Search....................................................................... 27
Figure 12 - Canon USA e-Support Login .................................................................................... 32
Figure 13 - Welcome to ISG Central ............................................................................................ 32
Figure 14 - ISG Central Services ................................................................................................. 33
Figure 15 - Call Escalation Procedure ......................................................................................... 34

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