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Contact Profile: Technical Support Engineer

Vishwadeep Singh is a senior technical support engineer with over 2 years of experience providing support to clients such as Bed Bath and Beyond. He is skilled in business requirements analysis, troubleshooting, and technical support. Currently he works at Intersoft Data Labs providing first call resolutions and mentoring new hires. Previously he worked at Accenture supporting their IT service desk, applications like Lotus Notes and PeopleSoft, and routing unresolved incidents. He has certifications in CCNA and Service Desk Foundation.

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Vaibhav Agrawal
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510 views1 page

Contact Profile: Technical Support Engineer

Vishwadeep Singh is a senior technical support engineer with over 2 years of experience providing support to clients such as Bed Bath and Beyond. He is skilled in business requirements analysis, troubleshooting, and technical support. Currently he works at Intersoft Data Labs providing first call resolutions and mentoring new hires. Previously he worked at Accenture supporting their IT service desk, applications like Lotus Notes and PeopleSoft, and routing unresolved incidents. He has certifications in CCNA and Service Desk Foundation.

Uploaded by

Vaibhav Agrawal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Vishwadeep Singh

TECHNICAL SUPPORT ENGINEER

CONTACT PROFILE
+91-7018274205 Senior Analytical Technical Support Engineer adept at resolving complex issues.
Experienced professional with a unique combination of technical expertise, systems analysis,
singh.vishwadeep13@gmail.com diagnostics, troubleshooting and conflict resolution. Exhibits excellent organizational and
problem-solving skills. Works well in team environments and displays strong work ethics.
Skilled in Business requirement analysis and functional specification design and
Gurugram documentation.

linkedin.com/in/vishwadeep-singh-1bb743159/
PROFESSIONALEXPERIENCE
Senior Technical Support Analyst
EDUCATION Intersoft Data Labs | Gurugram | Oct 2020 - Present
Bachelor of Technology,  Working with “Bed Bath and Beyond” to provide end to end support on
Computer Science Engineering. their Operations, Store Operations, Networking, Hardware and
Shoolini University, Solan applications.
(2014 – 2018)  Working as a SME, responsible for providing First Call permanent
Resolutions to Client’s issues.
 Providing Support for Hardware change, Peripherals, Bed Bath
SKILLS Softwares and Applications.
 Client-centric  Mentoring new hires with process and Quality feedbacks, wherever
required.
 Teamwork
 Sound knowledge of Service Now.
 Problem Solving
 Providing daily health check up of Priority 1 and 2 tickets and reporting
 Strong Analytical & to Project Manager on daily basis.
Troubleshooting abilities
 Working in team of 50 members.
 Effective communication skills
 Multitasking Technical Support Analyst
Accenture | Gurugram | Feb 2019 – Oct 2020
 Adaptability (On Trigent’s Payroll)
 Quick learner  Supported IT Service desk ensuring quality solutions meeting the
business requirements.
 Managing admin, system/server accounts on Active Directory and O365.
 Provided support on Applications like Lotus Notes, GLIMS, Peoplesoft
CERTIFICATIONS & Phoenix.
 Analyzing customer configuration and effectively use of internal and
 CCNA external resources such as knowledge bases, user manuals and internet
 Service Desk Foundation resources to troubleshoot the issue.
Certification
 Worked in 3 projects as Tech Support and Incident Manager.
 Routing incidents to respective resolution groups when incidents are not
resolved during initial support.
 Maintaining & supporting Local Area Network, Server Hardware,
Network Devices, Microsoft Active Directory, Microsoft Exchange and
other Microsoft Applications (Office 365 suite).
 Worked in a team of 35 members, took care of trainings and transitions
for new hires.

Thank you for reading. I am looking forward for a chance to communicate with you.

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