CBAP Sample Questions

CBAP Exam Questions

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CBAP Sample Questions

Question No-1 (Case Study)

--------Start of case study----------

Adventus airlines is a new domestic airline in United states and wants to get its own travel
management software. The airline will use the software for ticket and check-in
management, ticket booking portal as well as loyalty management program.

Norita software solutions Inc has been contracted to develop the software. Norman is the
business analyst for the project. Norman has created the use case model for the check-in
features and is shown below.

Fig 1: Use case model

Norman also wanted to represent the association between the use cases and so showed the
following relationship. This diagram basically represents the parent-child relationship.

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CBAP Sample Questions

Fig 2: Actor relationships

Q1. The check-in module use case model shows four actors and 2 use cases. Which of the
following is true about the check-in module, based on use case model,

A) The use case model shows all the customers flying their aircrafts
B) Printing of boarding pass is an optional use case for “check-in” use case
C) “Printing of boarding pass” is special case for “Check-in” use case and happens only
when needed
D) None of these

Q2. Figure 2 shows the relationship between two actors. As per the diagram, a Kiosk using
traveller is a child of the walk-in flyer. As a business analyst, how do you react to it:

A) It correctly represents the relationship between the two actors

B) Kiosk and walk-in customers are just types of customers and not related in this way
C) Kiosk and walk-in customers are not different and so should not be shown
independently
D) None of these

Q3. Norman asked his peer Nora to review the use case model as she had worked in the
similar industry before. Put your in Nora’s shoes and review the use case model. Which of
the following review comments, you are likely to come up with?

A) There are too many actors shown in one diagram

B) Printing of boarding pass does not share include relationship with the check-in use
case
C) Check-in counter staff is not a valid actor

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CBAP Sample Questions

D) Walk-in customer is not a valid actor

--------End of case study----------

Question No-4

A business analyst has created this ER diagram to show the relationship between Name and
address of an organization. What is evident from this diagram?

A) Every name has an address

B) Every address must have a name
C) Name can exist without an address
D) None of these

Question No-5

The use case diagram, shown here, is created during the requirements elicitation process.
Looking at the diagram, which one of the following can be inferred from the diagram?

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A) Deposit funds happen only after opening the account

B) Deposit funds can happen even without opening the account
C) NRFC customer is not a user of the system
D) None of these

Question–6

A business analyst has created a stakeholder map and found that the estimated influence of
one of the stakeholders is not what was anticipated? Now what should the business analyst
do?
A) Ignore the stakeholder if the influence of the stakeholder is not significant
B) Escalate the matter to the decision making authority to ask for more powers
C) Conduct risk assessment and create plans to obtain the required level of support
D) None of these

Question-7

A business analyst has planned for the traceability of requirements. Later during the
requirements elicitation phase, with new discoveries, he needed to make some changes in
the traceability, which document he should be making the changes in?

A) Business Analysis approach

B) Project Plan
C) Governance Approach
D) Information Management Approach

Question-8

A business analyst is working on a video game project and is creating an Onion diagram to
visually showcase the stakeholders. He is confused about the Product Manager, where
should he put the product manager?

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A) Solution delivery category

B) Affected Organizational Unit
C) Organization or Enterprise
D) Affected external stakeholders

Question-9

George is a business analyst for a major product implementation project for HPC Oil
corporation. The projects personnel management is a manual process and is managed using
files. George believes that the personnel management system of the product will be a vast
improvement over the manual system. Should George take some action?

A) Yes, his assumption can turn into a risk and hence he should update risk
management plan
B) No, automated processes are always better than manual ones
C) No, personnel management system can only be managed, if automated
D) None of these

Question-10

A big steel manufacturing organization has started thinking of automating the food distribution
process in the canteen of one of their major factories, feeding close to 20,000 employees. The
organization has engaged Stuart, a Business Analyst, to check the feasibility of automated
process. Stuart has just completed his feasibility analysis. He has observed that employees

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CBAP Sample Questions

who are currently engaged in the food distribution activities are feeling insecure for their
potential job loss. Naturally, the have a very strong resistance against implementing this
automated process and are reluctant to co-operate with him in providing information about
the current process. Stuart has understood that both Canteen Management team and
employees are not ready to accept this new change. Considering the current situation for the
change and the cost-benefit analysis made, do you think that Stuart's recommendation of Do
Nothing will sound like a sound recommendation?

A) No, as automating the manual process of food distribution in the canteen has multiple
benefits in streamlining the process, reducing wastage of foods, making good
assessment of food requirement on daily basis, reducing cost by removing the manual
effort of canteen staffs and others.
B) No, as any change initiative will always put more weightage on monetary gain than
any other gain or minor losses.
C) Yes, as of now the organizational readiness is not there
D) Stuart should have put more thoughts in finding out more viable solution options like
phase-wise deployment of change, train up the current employees engaged in the food
distribution process in similar other activities within organization without taking away
their jobs.

------------ Answers on the next page -------------------

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Answers

Question-1

Answer: A) This is the only possible answer. “printing of boarding pass” is included in the
check-in use case and is hence mandatory. “printing of boarding pass” is not a special case
as we use extend for showing special cases.

Question-2

Answer: B. These two types of customers are different from how they interact with the
proposed system. They don’t share a parent-child relationship.

Question-3

Answer : D). Walk-in customers never interact with the software system. Check-in counter
staff does all the activities on behalf of the walk-in customers. User of business service
(walk-in customer) is different from the user of the system.

Question-4

Answer : C). As the entity relation shows a Zero on both ends, it is clear that none of the
entities is mandatory or required. So Option A and B are incorrect. Option C is true as name
can exist even if there is no address. P259 BABOK.

Question-5

Answer : B). Even though it might sound illogical but use case diagram does not show any
relationship between (deposit funds) and open account. So, we can't infer from the diagram
that opening of account is required for depositing funds.

Question-6

Answer : C). P34, Level of power of influence Section: If there is a mismatch between the
influence required and the amount of influence the stakeholder has or is perceived to have,
business analysts develop risk plans, responses and other strategies that might be needed
to obtain the required level of support.

Question-7

Answer: D). Traceability approach is planned during the business information management
planning and the output of this activity is "Information Management Approach". So this
document needs to be modified.

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Question-8

Answer: C). A product manager is the representative of the organization or a purchaser. So

the product manager will be shown in the 3rd category "Organization or Enterprise" as they
are neither part of solution delivery nor represent "Affected organizational unit" whose work
is going to be affected. Neither are they external, so only answer could be C.

Question-9

Answer: A). This is clearly an assumption that may become a risk. P 122 Section 6.3.4.2
clearly states that assumptions sometimes should be managed as risks.

Question-10

Correct option 'C'---This is as per BABOK KA----Requirement Analysis and Design definition,
task - Analyze potential value and recommend a solution. Although the new change may
make working processes more streamlined and may bring more monetary savings, but as
major section of stakeholders are against the change for the fear of losing their jobs in the
Organization, they will definitely resist hard to not to implement the change and thus the
change will not get desired benefits. <br/> So, the organization, need to work towards
making them ready and convinced before starting the project.

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