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Introduction To Hospitality Management

Thank you for the presentation on careers in the hospitality industry. I have a better understanding of the breadth of opportunities available and the important role of managers. Please let me know if you have any other tips for preparing for a career in this field.

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Regean Ellorimo
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457 views21 pages

Introduction To Hospitality Management

Thank you for the presentation on careers in the hospitality industry. I have a better understanding of the breadth of opportunities available and the important role of managers. Please let me know if you have any other tips for preparing for a career in this field.

Uploaded by

Regean Ellorimo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The Hospitality Industry and You

Regean U. Ellorimo
Slide Title
• Make Effective Presentations
• Using Awesome Backgrounds
• Engage your Audience
• Capture Audience Attention

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What Is Hospitality?
• According to the Oxford Dictionary,
hospitality means “the reception and
entertainment of guests, visitors or
strangers with liberality and good will”.
• The word hospitality is derived from
hospice (nursing home), a medieval
“house of rest” for travelers and
pilgrims.
• Hospitality then includes hotels and
restaurants.
Regean U. Ellorimo
Slide Title
• Hospitality may be defined as meeting the needs of
guests in a variety of establishments.
• The hospitality Industry offers employment to people
of differing personalities, background and skills
through a wide diversity of type of outlets serving
food and beverages.
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• Many peoples’ definition of hospitality
extends only to restaurants and hotels
• In reality, it goes far beyond this and
includes any organization that provides
food, shelter and other services to people
away from home
• When viewed in this light, the hospitality
industry can be quite large and far reaching
• Also, the numerous career opportunities
become readily apparent

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• Students considering entering the field of hospitality
should take into consideration all of the types of
businesses that hospitality encompasses but also, the
various career streams in functional areas across
segments (such as accounting, finance, marketing,
human resources, etc.)
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• An interesting note: Over the last 10 years, other
types of businesses have begun to recognize the
unique combination of skills that hospitality students
possess – the combination of sound business and
management along with a service orientation
• As a result, other industries have begun to recruit
hospitality graduates including health care and retail
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Primary Sectors

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1. TRAVEL AND TOURISM SECTOR
• Travel Agencies
• Travel Wholesalers/Retailer
• Transportation
• Business, meeting & convention
• Recreation & sport
• Entertainment
• Trade & culture fairs, etc
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2. LODGING SECTOR
• Hotels • Travel lodges
• Motels/budget hotels • Residential suite
• Motor homes • Rest houses,etc
• Resorts/chalet
• Condotels

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3. FOODSERVICE SECTOR
• Hotel F&B
• Commercial foodservice
• Institutional foodservices, etc

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4. ALLIED INDUSTRY
• Educational and training
institutions
• Supermarkets
• Vending machines

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THE MANAGER’S ROLE
• The role of the manager is critical in
creating the environment in which the
following will occur:
– Making the guest feel welcome
– Making things work for the guest
– Maintaining a profitable (or “fiscally
responsible”) operation
• A degree in hospitality management is
designed to allow students to be effective
in these areas.

Regean U. Ellorimo
HOW TO PREPARE FOR A CAREER
IN THE HOSPITALITY INDUSTRY
• Work your way up through an organization
– No guarantee
– Only learn one way
• Earn a general degree or degree in the liberal
arts
– May not provide as quick, or direct, access
to opportunities
• Earn a general business or management degree
– Provides the good sound business
knowledge but may not be specific enough
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WHY DO STUDENTS STUDY
HOSPITALITY MANAGEMENT?
• Personal work experience
• Family background
• Contact with other students
• Enjoy people, food, travel, etc.
• Opportunities for employment and
advancement
• Desire to own their own business
• Desire to be independent
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EMPLOYMENT OPPORTUNITIES
• Most segments of the hospitality industry are
projected for continued growth in the number
of management positions
• Opportunity to advance as companies grow
• Some segments are greatly outpacing the
average
• New and emerging segments of the industry
• Growth in franchise opportunities
• Increasing interest in food and travel as
population ages

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COMBINING EDUCATION AND WORK
EXPERIENCE
• The prevailing philosophy in hospitality education is that the best
way to the top is through a strategic combination of education and
experience
• The education component is self-explanatory – it is the result of past
results and future expectations.
• The experience component is two-fold. Some of the opportunities
will come from the department through internships, etc. Other
opportunities will come from your own initiatives looking for
summer jobs and part time work. Be strategic about how you
choose your jobs and how you progress.
COMBINING EDUCATION AND WORK
EXPERIENCE
• Not all learning comes strictly from classroom learning and/or on-
the job learning
• There are other opportunities for learning about your chosen
profession. These include:
– Field trips
– Student projects
– Student clubs
– Sales blitzes
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WHAT DO EMPLOYERS LOOK FOR?
• Dedication and commitment
• Desire to serve others
• Decision making skills
• Communication skills
• Experience
• Involvement
• Technical skills
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Evaluation
1. What kinds of institutions or establishments does
the hospitality industry include besides hotels and
restaurants?
2. Discuss the role of a manager in the hospitality
industry.

Regean U. Ellorimo
Regean U. Ellorimo

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