Farhad Afshari

Badweg 32 - 8
8465 NN Oudehaske

Personalia:
Gsm:0615613466
Email:Passer.it@gmail.com
Geboortedatum:4 Januari 1980
Geboorteplaats:Iran(Malayar)
Geslacht:Man
Nationaliteit:Belg
Woonplaats:Nederland

Education + Certifications:
MCSA Windows Server 2012:

Installing and Configuring Windows Server 2012 (70-410)

Administering Windows Server 2012 (70-411)
Configuring Advanced Windows Server 2012 Services (70-412)

MCSE Messaging 2012:

Core Solutions of Microsoft Exchange Server 2013
Advanced Solutions of Microsoft Exchange Server 2013

Cisco Certified Network Associate(640-802)

Cisco Certified Network Associate Voice (640-436)
CCNP Cisco Certified Network Professional(642-902,642-813,642-832)
CCIE Cisco Certified Network Expert

Jan 2016-Now
Technical Consultant /Technical infrastructure Engineer: Viadata Automatisering

3d line voice :Ucm,Cme,Routit,Unity,..

Maintain capacity, availability and performance at levels sufficient to meet business

requirements and in line with service level agreements.
Provide 2nd and 3rd level support as required, including issue diagnosis, root cause
analysis, and problem ownership.
Identify opportunities for process improvements and automation.
Review, update and maintain documentation.
Plan, schedule, test and deploy changes to the environment.
Assist with development of L1/L2 team members .
Manage the IT Network, Security and Telecoms Infrastructure across all sites including
WAN, LAN and Voice environments.
To maintain capacity, availability and performance at levels sufficient to meet business
requirements and achieve service level targets.
Mentors and assists in the development of other team members, as well as 1st/2nd line
support in order to spread knowledge across teams to improve service provision across
the group.
Represents the Network team as the subject matter expert and technical authority
reviews .
Introduce enhanced monitoring capabilities and practices in order to provide better
visibility of the network infrastructure.
Provide appropriate maintenance and support for all equipment and software.
Provide IT Infrastructure support to internal and external customers in accordance with
SLAs.
2nd and 3d line security:Asa firewall: Asa,Nat,Pat,Access-list,…
Provide third level support for the company and client networks.
Review and maintain current network and security architecture to ensure the best
security.
Work with the sales team and provide sales support on client network requirements,
basic
consultancy and design work for bespoke network configurations.
Work with current monitoring tools to provide network performance statistics and
reports.
Coordinate and manage project management activities.
Liaise with internal and external clients, network vendors and service providers.
Problem ownership/management.
Employ preventative maintenance and anticipate solutions to potential problems.
Change management.
Completion of major incident reports.

Maart 2015-Jan 2016

Freelance Network Engineer: Global Technology Coverage.

Supporting the networking team with complex Incidents, Problems and Changes
whilst adhering to ITIL principles.
Ability to deal with high impact, high profile incidents, problems and changes.
Good knowledge of Cisco products including Unified Communications products.
Maintain network availability for customers by performing routine maintenance, failover
testing, implementing best practices etc.
Ensure monthly SLA metrics for all MSC customers are achieved.
Regularly updating customers on progress of incidents, problems and changes.
Regularly updating ticketing system Service.
Completing customer Change Requests, including impact and risk analysis.
Ensure all Customer documentation is kept up to date.
Proactive identification of fault trends.

Februari 2013-Maart 2015

Freelance Instructor:Cisco.
plan and manage the teaching process to students in a class room based environment the
already planned courses that teach Cisco fundamentals.
Contribute to wider team projects and help shape the new programme.
Ensure all programmes are delivered in accordance with process manuals, equal
opportunities.
Manage to provide good quality, accurate information on the subject and support the
students where required.
Manage apprentice progress and also provide training contact for employers.

Oktober 2012-December 2012

Network/Service Engineer (Simac Kortenberg)Stage

Participate in major network initiatives, detailed network designs and deployments as

well as coordinating technical issues with clients, vendors, and internal teams
design, installation, maintenance and monitoring of network systems including switches,
routers.
Responsible for expert-level troubleshooting of any problems relating to global
networking issues.
Adhere to IT access-management incident response and change control procedures.
Develop IT infrastructure project plan, technical specifications, design documents, roll-
out and test plans.
Contribute to IT policies and process development using industry best practices.

September 2011-December 2011

Functioneel Microsoft Navision Consultant: Ifacto Kontich

Managing the implementation of NAV through the full project life cycle
Carry out training for clients when necessary.
Preparation of time and cost estimates for completing projects.
Communicate effectively with the Project Manager to enable projects to be delivered
efficiently.
Deliver effective Consultancy throughout the project life cycle.
Provide technical advice for the sales team.
Undertake presentations and demonstrations to prospective clients.
Assist with the closure of new sales and manage existing accounts.
Provide support to customers when needed.
Mentoring junior consultants where required.

April 2010–juli 2010

Incident Manager:Nextiraone Zaventem.

Working as part of a global Incident & Problem team, act as a point of contact for all
major incidents and problem investigations. Manage and track all incidents through to
resolution including communication and escalation to key stakeholders. ITIL experience,
can work in a fast paced office environment and somebody who is both personable and
articulate.Demonstrates excellent communication skills, a confident and articulate
presenter to internal/external audiences, exercising appropriate discretion in dealing with
people from all levels of the Company.
Act as the point of contact for all major incidents investigations.Produce major incident
and problem reports for all major incidents and problem investigations as well as internal
notification to senior management.Manage and maintain the Incident & problem
management databaseProduce major incident and problem reports for all major incidents
and problem investigations as well as internal notification to senior management.Assist
in process design for incident and problem management from a Service Design and
Transition perspective.Work with infrastructure and application support teams to drive
closure of follow up actions identified through incident and problem management.Carry
out pro-active quarterly trending on ticket volumes to identify underlying issues and root
causes, prioritise and manage these through to resolution.

December 2009-April 2010

1st Line Support Engineer :Targetpower Herstal

Providing telephone and email based support.

Provide industry leading levels of support to all customers at all times.
Work alongside QA and Development teams to enhance products and services for clients.
Train customers and partners via online training methods.
Create FAQ's and customer help documentation.
Excellent troubleshooting skills .
Experience of providing technical support
Some experience with Microsoft Exchange .
Some experience with Microsoft Active Directory.
Recognize that customer satisfaction is a principle measure of our business and our
values.
Instinctively find practical solutions to complex problems.
Understanding of SMTP and DNS concepts.
Knowledge of TCP/IP and networking.

December 2008-Augustus 2009

Technical Servicedesk/System Engineer:De Post Brussel

IT System Engineer main responsibility is the coordination and execution of the day–to–
day support – and maintenance activities of the front–end systems (workplace
environment) up to their interface with the back–end (our client's network) with a strong
focus on both internal – and external communication.
Responsible for providing first – and second line support .
First point of contact for all support calls/tickets by end–users required for desktop,
printer, mobile and network support.
Ensure strong end–user relationships are developed and maintained.
Provides end–to–end support to end–users seeking assistance on any IT service related
issue with regard to any device or application in use as part of their day–to–day
operations, including off–hours support.
Track progress on all issues and requests and ensure timely resolution and
communication to the end–user(s).
Troubleshoot on reported issues.
Maintain work–instructions and create effective documentation in order to feed the
knowledge database for known errors and customer FAQ in support of the overall Service
Desk functions.
Maintains all IT equipment records.
Assume full responsibility of all work environment devices.
Execution of regular maintenance of all communication devices, printers, laptop/desktop
and other work environment peripherals.
Assist/Support to network/system engineers and contractors in root–cause analysis and
2nd line troubleshooting.
Coordinate and follow–up on on–site actions, including those performed by local
contractors.
Partner with IT projects or has the lead to manage small projects in respect of timelines,
scope and deliverables.
Assist in integration and user–acceptance testing as part of major changes and/or IT
projects.
SYSTEM ADMINISTRATION:
Installation and set–up of any device or application needed as part of the workplace
environment for execution of an end–user day–to–day operations conform his role,
connectivity and communication.
Contributes to and adhere to applied system standards and/or specific project
requirements.
Training and periodically provide repeating sessions to end–users on how to use IT
services and/or IT colleagues.
Administer and maintain support desk software.
Performs daily monitoring of recurring jobs, verifying the integrity and availability,
application logs, and verifying completion of scheduled jobs.
Provides level 2 support. Investigates and troubleshoots advanced issues.
Repair and recovery from hardware or software failures and where necessary coordinates
and communicates with impacted constituencies.
Makes recommendations on technical matters for all workplace devices, remote access
and wireless connectivity.
Very knowledgeable and experienced in troubleshooting issues on Windows clients,
terminal server,Exchange 2003.
Experienced in advanced troubleshooting TCP/IP, DHCP, DNS and networking
technology.
Experienced in advanced troubleshooting issues with printers, copiers, scanners.
Experienced in installing and the deployment of workstations.
Very good knowledge in troubleshooting and maintaining Windows Servers.
Knowledge of AD user – and group management.
Experienced with virtualization (VMWare, Hyper–V)

Mei 2008-December 2008

System Engineer:Brussels Airport Zaventem.
The Systems Engineer is responsible for the daily, weekly, and monthly activities required
to keep a client system running at peak performance. The Systems Engineer is
responsible for a variety of technical tasks, in addition to following all process and
procedures, escalating issues as necessary, and creating/updating all documentation
necessary. The Systems Engineer is responsible for managing our Windows systems in
support of solutions and services. Specific responsibilities include OS installs, patch
installations, and upgrades; hardware moves and migrations; advanced escalation
support including engaging supplier support; incident support including root cause
analysis; performance monitoring and tuning and server and hardware configuration.

Windows Server Operating Systems and Active Directory

Active Directory Services 2003/2008 (Domain, Forest, Trust, Replication, OU)
Group Policy Management (GPOs), Group Scopes, FSMO roles, GC placements.
Configuring/ Troubleshooting DNS Name Resolution (zones, zone transfers)
User and Group Administration, File Permissions,WSUS.
Cluster Administration (configure cluster, cluster resources and groups, states and
dependencies)
Optimizing System Performance using perf counters (Event Viewer and Network
Monitor)

Account Manager:Deltawebsite.
Oktober 2001-april 2008

November 1999-Juli 2001

Field Engineer:Cell Data Diegem.

Equipment maintenance, servicing, commissioning and troubleshooting of Cell data and

third party equipment mainly at an banking customer's site in Brussels.
To assist with a programme of continuous improvement relating to service.
Apprenticeship in mechanical engineering and practical hands-on approach to work.
PC skills – MS Office, email and Internet. Able to compile and present concise reports.

Ability to adapt to and to work effectively and safely within a variety of situations and
with various individuals and groups.
Capable of working with minimal supervision.
Strong analytical and problem solving skills.

Talenkennis:

Spreken Lezen Schrijven

Nederlands Zeer Goed Zeer Goed Goed
Frans Basis Redelijk Basis
Engels Zeer Goed Zeer Goed Basis