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Unit - 3 - Introduction To Basic Listening Skills

Listening is a critical communication skill that involves receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages. It is a learned process without a defined start and finish. Listening effectively is key to all communication as it allows messages to be understood properly. When listening, people spend more time engaged in the process than speaking. Effective listening requires focus, effort, and awareness of both verbal and nonverbal cues to comprehend the full meaning of messages.

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1K views3 pages

Unit - 3 - Introduction To Basic Listening Skills

Listening is a critical communication skill that involves receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages. It is a learned process without a defined start and finish. Listening effectively is key to all communication as it allows messages to be understood properly. When listening, people spend more time engaged in the process than speaking. Effective listening requires focus, effort, and awareness of both verbal and nonverbal cues to comprehend the full meaning of messages.

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namrata
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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UNIT – 3 - INTRODUCTION TO BASIC LISTENING SKILLS

Listening is key to all effective communication. It is one of the most important skills to have.
Listening is the ability to accurately receive and interpret messages in the communication
process. Without the ability to listen effectively, messages are easily misunderstood causing a
breakdown of communication and the sender of the message becomes frustrated or irritated.
Listening is the most critical communication skills. People are involved in various listening
situations 65℅ to 90℅ of the time, but most have little or no listening instruction. Listening is
the ability to identify and understand what the speaker is saying through understanding his
accent, pronunciation, grammar, vocabulary and grasping his meaning. Listening
comprehension is a cognitive or mental, or rather an interactive process of constructing
meanings that the speaker intends, through the complete involvement of the hearer. The
active contribution of the listener's comprehension process comes not only through using his
linguistic knowledge but also his non-linguistic sources. Listening requires more than that: it
requires focus and concentrated effort, both mental and sometimes physical as well.

Listening means paying attention not only to the story, but how it is told, the use of language
and voice, and how the other person uses his or her body. That is, being aware of both verbal
and non-verbal messages. The ability to listen effectively depends on the degree to which you
perceive and understand these messages. Listening is not a passive process. In fact, the
listener can, and should, be at least as engaged in the process as the speaker. The phrase
‘active listening’ is used to describe this process of being fully involved. Adults spend an
average of 70% of their time engaged in some sort of communication. Of this, an average of
45% is spent listening compared to 30% speaking, 16% reading and 9% writing.
Since listening is the learned process of receiving, interpreting, recalling, evaluating, and
responding to verbal and nonverbal messages, it is a process and does not have a defined start
and finish. The stages of the listening process are receiving, interpreting, recalling,
evaluating, and responding.

Receiving

Before we can engage other steps in the listening process, we must take in stimuli through
our senses. Information needed for listening is taken in through auditory and visual channels.
Although we don’t often think about visual cues as a part of listening, they influence how we
interpret messages. For example, seeing a person’s face when we hear their voice allows us to
take in nonverbal cues from facial expressions and eye contact.

Interpreting

During the interpreting stage of listening, visual and auditory information are combined and
we try to make meaning out of that information. It is through the interpreting stage that we
may begin to understand the stimuli we have received. When we understand something, we
are able to attach meaning by connecting information to previous experiences.

Recalling

Our ability to recall information is dependent on how memory works. As stimuli are
organized and interpreted, they make their way to short-term memory where they either
expire and are forgotten or are transferred to long-term memory. Recall is an important part
of the listening process because it is most often used to assess listening abilities and
effectiveness.

Evaluating
When we evaluate something, judgments are made about its reliability, completeness, and
worth. In terms of credibility, we try to determine the degree to which we believe a speaker’s
statements are correct and/or true. In terms of completeness, we try to “read between the
lines” and evaluate the message in relation to what we know about the topic being discussed.
We evaluate the worth of a message by making a value judgment about whether we think the
message or idea is good/bad, right/wrong.

Responding

Responding involves sending verbal and nonverbal messages that indicate attentiveness and
understanding or a lack of it. We send verbal and nonverbal feedback while another person is
talking and after. Back-channel cues are the verbal and nonverbal signals we send while
someone is talking and can consist of verbal cues like “uh-huh,” “oh,” and “right,” and/or
nonverbal cues like direct eye contact, head nods, and leaning forward. Back-channel cues
are generally a form of positive feedback that indicates active listening. People also send cues
that indicate they aren’t listening by way of looking away, fidgeting, texting, or turning away.

Thus, Listening is the ability to accurately receive and interpret messages in the
communication process. Since listening is key to all effective communication, without the
ability to listen effectively messages are easily misunderstood. It’s an active process of
getting information, ideas. Listening is the process of receiving, constructing meaning from,
and responding to spoken. Listening is important because it helps to avoid communication
errors, learn something new, and is undoubtedly the key to success.

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