Initial Issue

10 April 2020

CIVIL AVIATION
DIRECTIVE

GROUND HANDLING

GH – 2020

INITIAL ISSUE

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INTRODUCTION
In exercise of the powers conferred by section 24O of the Civil Aviation Act 1969
[ Act 3], the Chief Executive Officer makes this Civil Aviation Directive (“CAD”)
– Ground Handling.

This Directive contains the standards, requirements and procedures pertaining

to the provision for Ground Handling. The standards and requirements in this
Directive are based mainly on standards and recommended practices (SARPs)
stipulated in International Civil Aviation Organization (ICAO) Doc 10121 Manual
on Ground Handling.

This Directive is published by the Chief Executive Officer under section 24O of
the Civil Aviation Act 1969 [Act 3] and come into operation on 10 April 2020.

Non-compliance with this Directive

Any person who contravenes any provision in this Directive commits an offence
and shall on conviction be liable to the punishment under section 24O of the
Civil Aviation Act 1969 [ Act 3].

(……………………………)
Chief Executive Officer
for Civil Aviation Authority of Malaysia

10 April 2020

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TABLE OF CONTENTS

Nos Subject Page

Introduction 2 of 32
Table of content 3 of 32
Amendment Records 5 of 32
Citation 6 of 32
Application 6 of 32
Abbreviation 7 of 32
Definitions 8 of 32
SECTION 1 GENERAL 10 of 32
1.1 Introduction 10 of 32
1.2 Requirement for Certification 10 of 32
1.3 Certification procedures 11 of 32
Technical and Operational Standards for Ground Handling
1.4 11 of 32
Services.
1.5 Ownership, Business Office and Operations Base. 13 of 32
1.6 Subcontracted Activities 13 of 32
1.7 Inspections 14 of 32
SECTION 2 CERTIFICATION 15 of 32
2.1 Application for Certification 15 of 32
2.2 Issue of Technical Approval Certificate 16 of 32
2.3 Contents of Technical Approval (TA) Certificate 16 of 32
2.4 TA Certificates Holders Duty to Maintain Operations Category 17 of 32
2.5 Validity of TA Certificate and Operations Category 17 of 32
2.6 Amending a Certificate or Operations Category 18 of 32
2.7 Renewal of TA Certificate 19 of 32
2.8 Display of Certificate & Policies 19 of 32
SECTION 3 PERSONNEL REQUIREMENTS 20 of 32
3.1 General 20 of 32
SECTION 4 MANUAL REQUIREMENTS 21 of 32
4.1 General 21 of 32
SECTION 5 TRAINING REQUIREMENTS 22 of 32
5.1 General 22 of 32
SECTION 6 GROUND SUPPORT EQUIPMENT AND FACILITIES 23 of 32
6.1 Facilities 23 of 32

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SECTION 7 FATIGUE MANAGEMENT 24 of 32

7.1 General 24 of 32
7.2 Personnel Duty period limitations and rest requirement 24 of 32
SECTION 8 QUALITY ASSURANCE 24 of 32
8.1 Quality Assurance system 24 of 32
SECTION 9 RECORDS AND REPORTS 27 of 32
9.1 General 27 of 32
9.2 Table of record retention 28 of 32
9.3 Training file content and arrangement 29 of 32
SECTION 10 SAFETY MANAGEMENT SYSTEM (SMS) 30 of 32
10.1 Introduction to SMS 30 of 32
10.2 Components of a Safety Management System 30 of 32
10.3 Human Factor 31 of 32
10.4 Safety Cultures 31 of 32
ATTACHMENTS
1 GH APPLICATION FORM
2 GH COMPLIANCE CHECKLIST
3 GH TRAINING LIST - GH
4 FINDING RESPONSE FORMAT
5 NPH FORM
6 LIST OF MANDATORY MANUALS

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AMENDMENT RECORDS

Number Date of Issuance Effective Date Inserted By

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CIVIL AVIATION DIRECTIVE

GROUND HANDLING SERVICES REQUIREMENTS

1. Citation
(a) This CAD may be cited as the Civil Aviation Directive - Ground Handling.

2. Application
(a) The following person shall be subject to this CAD:

(i) Ground Handling Self-Handlers and Ground Handling Service Providers, and
(ii) Ground Handling Personnel.

(b) This CAD shall apply to Self-Handler’s and GHSP’s prescribing the rules and
technical requirements which provide ground handling services at Malaysian
aerodrome.

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Abbreviation

ATC Air traffic control

CAAM Civil Aviation Authority of Malaysia
CAD Civil Aviation Directives
CEO Chief Operating Officer
FOI Flight operations inspector
FRMS Fatigue risk management system
GHS Ground Handling Services
GHSP Ground Handling Service Provider
GHI Ground Handling Inspector
GMO - GH Guidance Material Operators - Ground Handling
IATA International Air Transport Association
ICAO International Civil Aviation Organization
ISAGO IATA's Safety Audit of Ground Operations
JIG Joint Inspection Group
MCAR Malaysian Civil Aviation Regulation
NOTAM Notice to airmen
PIC Pilot-in-command
PM Project Manager
POPS Prospective operator’s pre-assessment statement
SARPs Standards and Recommended Practices
SMS Safety management system
SOA Safety oversight audit
SOP Standard operating procedure
TAC Ground Handling Technical Approval Certificate

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Definitions

The following are definitions of terms used in this part:

Baggage - Such articles, effects and other personal property of a passenger as are necessary or
appropriate for wear, use, comfort, or convenience in connection with the trip. Unless otherwise
specified, it includes both checked and unchecked baggage.

CAAM GH - Civil Aviation Authority of Malaysia - Ground Handling Unit

Cargo - Any goods carried on an aircraft which are covered by an air waybill.

CEO - Chief Executive Officer.

Dangerous Goods - Articles or substances which are capable of posing a significant risk to health,
safety or property when transported by air.

GHI - Ground Handling Inspector.

Ground Handling Services - Services gained from Self Handling or Ground Handling Service
Provider, necessary for an aircraft’s arrival at, and departure from, an airport, other than air traffic
services.

Ground Handling Service Provider - A certified organization which scope of business is to perform
ground handling functions. Ground Handling Service Provider is also referred to as Ground Handling
Organization.

IATA - International Air Transport Association.

IATA Dangerous Goods Regulations - Published by the International Air Transport Association
IATA. The globally accepted field source reference for companies shipping hazardous materials by
air, as amended.

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ICAO - International Civil Aviation Organization.

ICAO Dangerous Goods Regulations - Published by the International Civil Aviation Organization
(ICAO). The globally accepted field source reference for companies shipping hazardous materials by
air, as amended.

Load - Any item carried on an aircraft other than what is included in the basic operating weight.

Load Control - A function to ensure the optimum utilization of the aircraft capacity and distribution of
load as dictated by safety and operational requirements.

MAVCOM - Malaysian Aviation Commission.

Safety Management System - A system for the management of safety of operations. It includes the
organizational structure, responsibilities, procedures, processes and provisions for the
implementation of safety policies by the organization. It provides for the control of safety within the
organization and the safe use of facilities and equipment.

Self-Handlers - who provide ground handling services for their own operations only.

“the Authority” means the Civil Aviation Authority of Malaysia establish under section 3 of
Civil Aviation Authority of Malaysia Act 2017 [Act 788]

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GROUND HANDLING

SECTION 1 – GENERAL

1.1 Introduction

1.1.1 This section prescribes the rules and technical requirements governing organizations which
provide ground handling services at Malaysian aerodrome.

1.1.2 For the purposes of this section, a ground handling services includes any of the following:

a) Category 1 - Ground administration and supervision.

b) Category 2 - Passenger handling.
c) Category 3 - Freight and mail handling, (Landside).
d) Category 4 - Aircraft services.
e) Category 5 - Aircraft maintenance.
f) Category 6 - Flight operations and crew administration.
g) Category 7 - Surface transport.
h) Category 8 - Catering services.
i) Category 9 - Baggage handling.
j) Category 10 - Freight and mail handling.
k) Category 11 - Ramp handling.
l) Category 12 - Fuel and oil handling.

1.2 Requirement for Certification

1.2.1 No GHSP may be established and operated in Malaysia except in accordance with the
provisions of the TAC issued under this section for each aerodrome at which the GHSP is
operating.

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1.2.2 All The Authority regulated entities operating in a certified aerodrome who provide ground
services for their own operations only, hereinafter referred to as "self-handlers", do not require
a TAC issued under this part provided their ground services (Ground Handling systems,
procedures, programs, personnel, manuals, equipment and facilities) comply with the Ground
Handling technical requirements. If the Authority determines that the ground services provided
by the air operator do not provide an acceptable level of safety, The Authority may prohibit
the air operator from providing its own ground handling services.

1.2.3 Organizations providing ground handling services as a subcontracted entity to a ground

handling service provider certificated under this section must comply with Regulation 139 of
MCAR.

1.3. Certification Procedure

1.3.1 The procedure for the application and granting of a TAC by The Authority will be organized in
phases and will take the following sequence:

a) Pre-application phase;
b) Formal application phase;
c) Document evaluation phase;
d) Demonstration and inspection phase; and
e) Certification phase.

1.3.2 Each of these phases is briefly introduced in the Guidance Material Operators – Ground
Handling (GMO- GH).

1.4 Technical and Operational Standards for Ground Handling Services.

1.4.1 Ground handling services must be carried out, as applicable in accordance with the
procedures, standards and training guidelines contained in:

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a) Ground Operations Manual (GOM);

b) Ground Handling Manual (GHM), including the technical safety requirements and
standards for motorized and non-motorized ground support equipment;
c) IATA Safety Audit for Ground Operations (ISAGO);
d) Cargo Handling Manual (CHM), including live animal and perishable goods regulations;
e) ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR) and
f) ICAO Doc 9977 and 10121.

1.4.2 In conformity with the specifications, procedures and recommended practices contained in the
Joint Inspection Group (JIG) standards for into-plane fueling services, airport depots and
hydrants.

1.4.3 In accordance with the procedures, standards and recommended practices contained in the
Food Act 1983, Food Hygiene Regulations 2009 and International Health Regulations 2005.

1.4.4 In conformity with the requirements of the applicable aerodrome operator.

1.4.5 In conformity with their customer’s specific operating procedures and requirements, where
applicable.

1.4.6 In conformity with the TAC holder’s, manuals, policies, and procedures as accepted by the the
Authority.

1.4.7 In cases where the procedures, standards and recommended practices contained in the
documents referenced in this section contradict any requirements prescribed in this part or
relevant CAAM regulatory and guidance material, this part or CAAM regulatory and guidance
material shall prevail.

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1.5 Ownership, Business Office and Operations Base

1.5.1 Each Self-Handler’s and GHSP’s must maintain a principal business office in Malaysia and
operations base at the aerodrome at which services are provided. principal business office
may be located at outside of the aerodrome if office space is unavailable with written
notification by the aerodrome operator and efficient and effective ground handling operation
is assured by Self-Handlers and GHSP.

1.5.2 Each Self-Handlers and GHSP must provide written notification to the Authority at least 30
calendar days before a change in the location of its principal business office or its operations
base at the aerodrome.

1.5.3 Each Self-Handlers and GHSP must provide written notification to the Authority at least 30
calendar days after any change in the ownership structure of its business.

1.6 Subcontracted Activities

1.6.1 Subcontracted activities include all activities prescribed within the GHSP’s TAC that can be
performed by another certificated organization.

1.6.2 When the GHSP subcontracts any part of its activity to an organization, the subcontracted
organization must work under the responsibility and quality assurance system of the Self-
Handlers and GHSP.

1.6.3 The Self-Handlers and GHSP must ensure that when subcontracting or purchasing any part
of its activity, the subcontracted or purchased service or product conforms to these part and
applicable requirements and a contractual agreement between the two parties shall exists.

1.6.4 The Self-Handlers and GHSP must conduct a full audit of the subcontracted organization to
the satisfaction of the Authority at least once every 12 months.

1.6.5 A subcontracted organization is not permitted to subcontract any of its services to a third party
or organization.

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1.7 Inspections

1.7.1 Each Self-Handlers and GHSP must allow the CAAM GH to inspect its operation, personnel,
facilities, equipment, manuals, records and documents at any time to determine the Self-
Handlers and GHSP compliance with this section.

1.7.2 Each Self-Handlers and GHSP shall at the request of a CAAM Ground Handling Inspector,
allow the GHI and provide the equipment necessary to conduct any inspections, including
unannounced inspections, or conduct tests of Ground Handling facilities, equipment or
operating procedures at the aerodrome to determine compliance with applicable section of the
CAD for the purpose of ensuring the safety of the operations.

1.7.3 Each Self-Handlers and GHSP must allow GHI access to any part of the Ground Handling
facilities, equipment or records for the purposes of item 1.5.1 of this section.

1.7.4 Each Self-Handlers and GHSP shall allow the GHI to make special inspections to ensure
aviation safety:

a) as soon as practicable after any accident or incident;

b) during the period of construction or repair of Ground Handling facilities or equipment
that is critical to the safety of Ground Handling operation and
c) of any other Ground Handling conditions that could affect aviation safety.

1.7.5 Subject to item 1.5.1 under this section, the Authority shall delegate GHI to conduct safety
inspections or authorize approved persons to do so on its behalf.

1.7.6 The Authority:

a) Shall give reasonable notice of any tests or inspections to be conducted to the Self-
Handlers and GHSP; and
b) Shall carry out the tests or inspections within and at a reasonable time.

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1.7.7 Where unannounced inspections are to be conducted by the GHI, item 1.7.6 (a) under this
section does not apply.

1.7.8 The Audit/Inspection finding response format are specified in Attachment 4.

SECTION 2 - CERTIFICATIONS

2.1 Application for Certification

2.1.1 Each applicant for a TAC must apply in a manner prescribed by the CEO and include with the
application:

(a) The following manuals for the acceptance of the Authority:

i. The ground operations/handling manual;
ii. The training manual;
iii. The Safety Management System (SMS) manual, including but not limited to,
the SMS implementation plan, maintenance of up-to-date incident/accident
database, root cause analysis methodology for incidents/accidents, corrective
and preventive action planning and a safety promotion plan incorporating a
CAD prevention program.
iv. The emergency response plan (ERP) and consistent with the aerodrome
emergency plan. The ERP must specify the actions of the GHSP in an
emergency situation including, but not limited to, the emergency cases defined
by the Authority.

b) The ownership structure and organizational chart of the GHSP with the management
designation.
c) A compliance report showing that the GHSP meets each applicable requirement of this
section.
d) The names, knowledge and experience of the key management personnel for the
acceptance of the Authority.
e) A copy of the service level agreement between the GHSP and the aerodrome operator.
f) A copy of audited financial statement.

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g) A copy of insurance certificate.

h) A copy of the latest commissioning report or local authority approval for the GHSP
under category 12.
i) Pay all fees and charges as required under the Civil Aviation (Fees and Charges)
Regulations 2016 and such other fees and charges as may be determined by the
Minister.

2.1.2 The detailed instructions for certification process are given in GMO - GH.

2.1.3 The detailed requirements for GHSP application form are specified in Attachment 1.

2.2 Issue of TAC

2.2.1 The Authority may issue a TAC if the ground handling operation had satisfied the followings:

(a) The applicant meets the requirements of this section;

(b) The issue of the TAC is in the interests of aviation safety, the quality and
comprehensiveness of the GHSP; and
(c) The capabilities and the number of GHSP operating at an aerodrome is sufficient to
handle the anticipated yearly volume of passengers and aircraft movements without
raising operational concerns or congestion on the airside or exceeding the capacity of
the aerodrome’s infrastructure.

2.3 Contents of TAC

2.3.1 Each TAC holder must obtain the operations category containing all of the following:

(a) The specific location of the TAC holder’s operations bases and, if different, the address
that will serve as the primary point of contact for correspondence between the Authority
and the TAC holder.
(b) The type(s) of ground service provided as defined in this CAD.
(c) The aerodrome where the ground services are to be provided.

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(d) A listing of any authorized subcontracted activities and the corresponding

subcontracted organizations.
(e) The conditions and limitations under which each ground service is to be conducted,
where applicable.
(f) Any exemption granted from any requirement, where applicable.
(g) Any other item that the Authority determines is necessary.

2.4 TAC Holders Duty to Maintain Operations Category

2.4.1 Each TAC holder must maintain a complete set of its operations category at its principal
business office.

2.4.2 Each certificate holder must insert pertinent excerpts of, or references to, its operations
category into its manuals and must:

a) Clearly identify each such excerpt as a part of its operations specifications, and
b) State that compliance with the operations specifications is mandatory.

2.4.3 Each TAC holder must keep each of its personnel and other persons used in its operations
informed of the provisions of its operations category that apply to that person’s duties and
responsibilities.

2.5 Validity of TAC and Operations Category

2.5.1 The validity period of a TAC issued under this section is one (1) year unless prescribes a
longer period not exceeding 5 years.

2.5.2 A TAC issued under this section is effective until:

a) The TAC expires;

b) The TAC holder surrenders it to the Authority, or
c) the Authority suspends, revokes, or otherwise terminates the TAC.

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2.5.3 The operations categories issued under this section are effective unless:

a) The TAC issued under this section expires;

b) The Authority suspends, revokes, or otherwise terminates the TAC;
c) The operations category is amended; or
d) The Authority suspends or revokes the operations category or any part of these.

2.5.4 Within 30 calendar days after a TAC holder terminates its operations, the TAC and operations
category terms and conditions must be surrendered by the TAC holder to the Authority.

2.6 Amending a Certificate or Operations Category

2.6.1 The Authority may amend any TAC issued under this section if:

a) The Authority determines that aviation safety or/and the public interest require the
amendment or
b) The TAC holder applies for the amendment and the Authority determines that the
criteria as of Second Schedule in MAVCOM 2015 have been met.

2.6.2 When the Authority proposes to issue an order amending, suspending, or revoking all or part
of any TAC.

2.6.3 When the certificate holder applies for an amendment of its certificate, the following procedure
applies:

a) The certificate holder must file an application to amend its certificate with the Authority
at least 60 calendar days before the date proposed by the applicant for the amendment
to become effective, unless the Authority approves filing within a shorter period.
b) The application must be submitted in the form and manner prescribed by the Authority.

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2.7 Application for the renewal of TAC

2.7.1 A holder of a TAC shall –

(a) not less than 4 calendar months prior the certificate expires of a TAC, submit an
application for renewal; and
(b) Follow the manner prescribe by the Authority ……..
2.7.2 Each applicant must submit the application for the renewal to the Authority not less than 4
calendar months before the certificate expires.

2.8 Display of Certificate & Policies

2.8.1 Each TAC holder must display the certificate at its operations base and in a place that is visible
and normally accessible to the public.

2.8.2 The TAC must be made available for inspection upon request by the Authority.

2.8.3 The Safety, Security and Quality policy, or a combination of those, must be visible at the
principle business office and at all ground stations of the certificate holder in places accessible
to all staff.

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SECTION 3 – PERSONNEL REQUIREMENTS

3.1 General

3.1.1 Each Self-Handlers and GHSP’s must appoint an Accountable Manager, who has corporate
authority for ensuring that all services required by customers can be financed and carried out
to the standard required by this part.

3.1.2 Each Self-Handlers and GHSP’s must have sufficient number of appropriately qualified staff,
who possess adequate knowledge, experience and competence to ensure that all of the
requirements of this part are met given the ground service provider's scope of operations and
the expected work.

3.1.3 In addition to the key management personnel, each Self-Handlers and GHSP’s must provide
enough qualified personnel, who possess adequate knowledge, experience and competence
to plan, supervise and perform the ground handling services authorized by the Authority.

3.1.4 Any personnel performing any of the ground handling service functions must hold a valid and
appropriate ground handling services personnel work permit.

3.1.5 Each Self-Handlers and GHSP’s must ensure that staff at all levels have been given
appropriate authority to be able to discharge their allocated responsibilities.

3.1.6 Each Self-Handlers and GHSP’s shall establish a flight safety document system for their
operational personnel as part of its safety management system.

3.1.7 GHSP’s shall submit the Accountable Manager (AM) and Nominated Post Holder (NPH) using
the AM / NPH form as specified in Attachment 5.

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SECTION 4 – MANUAL REQUIREMENTS

4.1 General

4.1.1 All Self-Handlers and GHSP’s need to provide the following manuals:

a) Ground Handling Manual (GHM) - The GHM is policy driven and focuses on “what to
do”.
b) Ground Operation Manual (GOM) - The GOM is procedure driven, focusing on “how to
do”.
c) Ground Training Manual (GTM).
d) SMS Manual.
e) ERP Manual - is a compulsory content that should be included in the SMS Manual.

4.1.2 Each Self-Handlers and GHSP’s must develop and maintain a ground handling manual that:

a) Is in a form easy to revise and organized in a manner helpful to the preparation, review
and acceptance processes.
b) Is in the English language and signed by the certificate holder's accountable executive;
c) Revisions submitted are traceable and identifiable in the text.

4.1.3 The manuals, including any revision, is approved by the Authority.

4.1.4 Each Self-Handlers and GHSP’s must keep its manuals current at all times and must provide
to the Authority with a complete and most current copy of its approved manuals. List of
mandatory manuals / documents as per Attachment 6.

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SECTION 5 – TRAINING REQUIREMENTS

5.1 General

5.1.1 Each Self-Handlers and GHSP must deliver adequate training to all staff engaged in the
provision of ground services, and at all levels.

5.1.2 Each Self-Handlers and GHSP must:

(a) Establish and implement a training program that consists of initial and recurrent
training, for all staff. Such training may be provided by the certificated organization or
by an entity acceptable to the Authority.
(b) Ensure that personnel employed or used by the ground handling service provider are
adequately trained to perform assigned duties.
(c) Provide adequate training facilities and properly qualified instructors approved by the
Authority for the training required by this section.
(d) Ensure that the training manual and training material keeps current with respect to the
latest advances in the applicable technical and training standards.
(e) Each ground handling service provider must verify, before any person is assigned to
perform ground handling service functions, that all required training has been
completed by the person and that the person has successfully passed an operational
assessment and was found to be competent to exercise the responsibilities of the job
function(s) authorized.
(f) The List of ground handling mandatory and enhancement training/courses is specified
GMO – GH.

5.1.3 The requirements for Ground Handling mandatory and functional training are specified in the
training list in Attachment 3.

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SECTION 6 – GROUND SUPPORT EQUIPMENT AND FACILITIES

6.1 Facilities

6.1.1 Each Self-Handlers and GHSP must:

a) Provide facilities for its personnel to properly perform the ground services for which it
is authorized in its operations category.
b) Have suitable space and sufficient infrastructure for the staging, storage and protection
of ground support equipment relevant to its operations and for the build-up and
breakdown of ULDs, where applicable.
c) The Self-Handlers and GHSP shall have a maintenance program and documented
GSE maintenance control system including records of all maintenance and inspection.
d) Segregate and appropriately identify unserviceable ground support equipment from
serviceable equipment.
e) Have the means and procedures in place for fire protection and prevention on the
airside and for addressing spillage of fluids.

6.1.2 Facilities for personnel must include the following:

a) Sufficient work space.

b) Segregated work areas enabling environmentally hazardous or sensitive operations to
be done properly and in a manner that does not adversely affect other activities.
c) Ventilation, lighting, and control of temperature, humidity, and other climatic conditions
sufficient to ensure personnel perform duties to the standards required.
d) Ventilated rest areas for operational staff working on shift.

6.1.3 For all facilities operated by a ground service provider which are not provided by the
aerodrome operator, the certificated organization must present evidence of the facility’s
certification or/and approval by the pertinent authority or aerodrome operator regarding its
compliance with the applicable fire safety, health & safety, hygiene and security requirements.

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SECTION 7 – FATIGUE MANAGEMENT

7.1 General

7.1.1 Each Self-Handlers and GHSP and its subcontractors must ensure that the risks due to fatigue
of the ground service personnel are managed to an acceptable level.

7.1.2 In managing the risks due to fatigue, the ground service provider must consider the effects of
the length and timing of the duty period and rest period.

7.2 Personnel Duty Period Limitations and Rest Requirements

7.2.1 Except as provided in paragraph (7.1.2) of this section, each certificate holder or
subcontracted organization performing ground services for the certificate holder, must comply
with the Malaysia Employment Act 1955.

SECTION 8 – QUALITY ASSURANCE

8.1 Quality Assurance System

8.1.1 Each Self-Handlers and GHSP must establish a quality assurance system to ensure
compliance with, and the adequacy of, the procedures required under this part.

8.1.2 The quality assurance system must be described in a quality assurance policy acceptable to
the Authority, which must include but not limited to:

a) Procedures to ensure the monitoring and continuing compliance of the Self-Handlers

and GHSP and its subcontracted organizations with this section and to ensure the
adequacy of operating procedures;
b) A procedure to ensure that quality indicators, including personnel and customer
feedback, are established and monitored in order to identify existing problems within
the organization.

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c) A procedure for identifying the root cause(s) and corrective action(s) to ensure existing
problems that have been identified within the organization are corrected.
d) A procedure for preventive action(s) to ensure that potential causes of problems that
have been identified within the organization are remedied.
e) An internal audit plan for the organization and all subcontracted entities to ensure
conformity with the procedures in the manual and to achieve the goals set in the safety
policy.
f) Management review procedures, that should include the use of statistical analysis
where appropriate, to ensure the continuing suitability and effectiveness of the quality
assurance system in satisfying the requirements of this part, and
g) Manual amendment procedure, including the notification of the the Authority for
acceptance of revisions.

8.1.3 The procedure required under paragraph (8.1.2) (c) of this section for corrective action(s) must
specify how:

a) To conduct a root cause analysis for identified problems.

b) To correct an existing quality problem.

c) To follow up a corrective action to ensure the action is effective.
d) To amend any procedure required under this part as a result of a corrective action, and
e) Management will measure the effectiveness of any corrective action taken.

8.1.4 The procedure required under paragraph (8.1.2) (d) of this section for preventive action(s)
must specify how:

a) To correct a potential quality problem.

b) To follow-up a preventive action to ensure the action is effective.
c) To amend any procedure required under this part as a result of a preventive action,
and
d) Management will measure the effectiveness of any preventive action taken.

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8.1.5 The internal audit program required under paragraph (8.1.2) (e) of this section must:

a) Specify the frequency and location of the audits taking into account the nature of the
activity to be audited;
b) Measure the effectiveness of any preventative or corrective action(s) taken by the
personnel responsible for the activity being audited since the last audit, and
c) Require preventative or corrective action to be taken by the personnel responsible for
the activity being audited if problems are identified from the audit.

8.1.6 The procedure for management review required under paragraph (8.1.2) (f) of this section
must:

a) Specify the frequency of management reviews of the quality assurance system, taking
into account the need for the continuing effectiveness of the system and ensuring that
they take place no less than once (1) per calendar year.

b) Identify the senior person responsible for the management reviews referred to in
paragraph (8.1.6) (a) of this section.

8.1.7 The quality post-holder appointed must:

a) Ensure that the safety policy and the relevant procedures are understood,
implemented, and maintained at all levels of the organization.
b) Appoint at each aerodrome the ground service provider operates a person responsible
for audits and inspections meeting the requirements and with a direct reporting line to
the quality post-holder.
c) Ensure that the audits are performed by trained auditing personnel and who are
independent of those having direct responsibility for the activity being audited.
d) Ensure that the results of the audits are reported to the personnel responsible for the
activity being audited.
e) Ensure that all corrective and preventative actions are followed up to review the
effectiveness of those actions.

Page 26 of 32
 Initial Issue
10 April 2020

f) Ensure that the results of the management review meetings are evaluated and
recorded, and
g) Report directly to the Accountable Manager and have direct access to all post-holders
and personnel on matters affecting the quality of ground services provided under this
part.

8.1.8 Ensure that the quality system is audited by the Authority Ground Handling Unit auditor at
least once every 12 months.

8.1.9 The detailed requirements for Ground Handling compliance are specified in Compliance
Checklist in Attachment 2.

SECTION 9 – RECORDS AND REPORTS

9.1 General

9.1.1 Each Self-Handlers and GHSP’s must establish procedures to create, store, maintain and
dispose the records prescribed in this section.

9.1.2 The procedures must ensure that:

a) Personnel records are maintained.

b) Training records are maintained.
c) There is a record of each incident notified to the the Authority.
d) There is a record of each internal quality assurance review of the Self-Handlers and
GHSP’s organization carried out under the procedures.
e) All records are legible and of a permanent nature and shall be retained for five (5)
years.

9.1.3 The records under this subpart must be stored in a manner that ensures protection from
damage, alteration and theft.

Page 27 of 32
 Initial Issue
10 April 2020

9.1.4 The Self-Handlers and GHSP’s shall store records for the periods as specified in table below:

9.2 Table of record retention:

GROUND PERSONNEL RECORD RETENTION

As long as the personnel is exercising the privileges

Ground Training
of the licence for the GHSP.

Until 12 months after the personnel has left the

Dangerous good training
employment of the GHSP

Until 12 months after the personnel has left the

Security training
employment of the GHSP

As long as the personnel is exercising the privileges

Proficiency and qualification checks
of the licence for the GHSP

FORMS/ TRIP RECORDS

Completed load manifest

Mass and balance reports
Dispatch releases 3 months after the completion of the flight for easy
Operational flight plan excess and 5 years in archives
Passenger manifests
Weather reports
Fuel and oil records
AIRCRAFT TECHNICAL LOGBOOK
Journey records section 2 years
Maintenance records section 2 years
OTHER RECORDS
Quality and Safety system records 5 years
Ground Operations system records 5 years
Finance system records 7 years

Dangerous goods transport document 6 months after the completion of the flight

Dangerous goods acceptance 5 months after the completion of the flight

checklist

Page 28 of 32
 Initial Issue
10 April 2020

9.3 Training file content and arrangement

9.3.1 The requirement for training file content and arrangement shall be as follows:

a) Biodata
b) Employment Letter
c) Job Specifications (Management only)
d) Mandatory courses attended
e) Training document:
• Initial Type Rating/Differences Course
• Others (related to ground operations staff)
• Training/Courses Certificates
f) License or Certificate:
• Flight Dispatcher,
• Loadmaster,
• SMS,
• Aircraft marshalling and towing,
• Forklift driving
• driving license – ramp staff and et cetera)
g) Yearly Training Program

*Note – Courses are categories as but not limited to SMS, Human Factor, Ramp
Safety Courses, DGR/DGA, etc.

Page 29 of 32
 Initial Issue
10 April 2020

SECTION 10 - SAFETY MANAGEMENT SYSTEM (SMS)

10.1 Introduction to SMS

10.1.1 The Safety Management System (SMS) is a framework of policies, processes, procedures
and techniques for an organisation to monitor and continuously improve its safety performance
by making informed decisions on the management of operational safety risks. Specifications
for an SMS are derived from global standards as stipulated in ICAO Annex 19.

10.1.2 All Self-Handlers and GHSP’s shall have an SMS. Refuelling agents are allowed to adopt a
different safety framework e.g. Health, Safety, Security and Environment (HSSE), which
serves the same purposes as an SMS.

10.2 Components of a Safety Management System

10.2.1 The ICAO Annex 19 SMS framework specifies four components that make up the basic
structure of an SMS.

a) Component 1 – Safety policy and objectives, which detail the organizational and
administration aspects of the SMS, including the assignment of roles and
responsibilities.
b) Component 2 – Safety risk management, which details the method of collecting safety
information (hazard identification), assessing the safety risks and determination of any
necessary control measures.
c) Component 3 – Safety assurance, which details the monitoring of safety performance,
particularly those actions associated with the outcome of safety risk management, and
any actions taken to improve safety performance.
d) Component 4 – Safety promotion, which details the processes in place to handle and
disseminate safety information and maintain safety competence and awareness in key
personnel.

Page 30 of 32
 Initial Issue
10 April 2020

10.3 Human Factors

10.3.1 Human factors are a science that pays attention to physical, psychological, and other human
attributes to ensure that tasks are completed safely and efficiently with minimal risk to
personnel and equipment. Most apron accidents and incidents involve to a certain degree
human error or violation of company policies, processes or procedures. Examples of human
factors for consideration are:

a) Safety culture;
b) Human performance limitations;
c) Environmental considerations;
d) Procedures, information, tools and task sign-off practices;
e) Procedural non-compliance;
f) Planning for tasks and equipment;
g) Injury prevention;
h) Fatigue/alertness management;
i) Shift and task turnover;
j) Error prevention strategies.

10.3.2 Self-Handlers and GHSP’s should incorporate human factors as part of the SMS.

10.4 Safety Culture

10.4.1 Organisational safety culture sets the boundaries for acceptable behaviour in the workplace
by establishing the behavioural norms and limits. These cultures provide the cornerstone for
managerial and employee decision making.

10.4.1 Having a safety culture reflects senior management’s commitment to safety. Senior
management’s attitude towards safety influences the employee’s positive approach to safety
and shared beliefs, practices and attitudes. The tone for safety culture is set and driven by the
words and actions of senior management during implementation of a “Just Culture” process,
which ensures fairness and open reporting in dealing with human error.

Page 31 of 32
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10 April 2020

10.4.2 A positive safety culture demonstrates the following attributes:

a) Senior management visibly demonstrates their commitment to their Safety

Management System;
b) Those in senior positions consistently foster a climate in which there is encouragement
towards, comments and feedback from all levels of the organisation on safety matters;
c) There is an organizational policy regarding incident reporting (occupational and
aviation safety) which encourages an open reporting culture where staff reports all
safety events. There is a clear statement within the policy regarding management
response to incidents, in particular whether it operates a just culture policy;
d) It provides a clear distinction between what are acceptable and what are unacceptable
behaviours, and people are treated accordingly;
e) There is a requirement to communicate safety information at all levels of the
organisation. A communication infrastructure is developed and implemented;
f) There are policies and procedures documenting the identification of the hazards and
assessment of risks associated with these hazards exist and are accessible;
g) Personnel are trained and understand the safety event reporting policy within their
organisation;
h) Lessons learned from previous incidents are shared and included in training content
to promote improvement of the safety programme;
i) An employee feedback system is established as part of the safety management
system.

10.4.3 All Self-Handlers and GHSP’s should cultivate a safety culture as part of the SMS.

Page 32 of 32
 GROUND HANDLING UNIT ATTACHMENT 1
FLIGHT OPERATIONS DIVISION Initial Issue
NO 27 PERSIARAN PERDANA 10 April 2020
LEVEL 2, PODIUM B, PRESCIENT 4
62618 PUTRAJAYA.
Tel: 603 88714000, Fax: 603 88714334
E Mail Address: zahari@caam.gov.my

GROUND HANDLING PROVIDER APPLICATION

PERMOHONAN SEBAGAI PENGENDALI PENGENDALIAN DARAT

COMPANY INFORMATION
MAKLUMAT SYARIKAT

NAME AND ADDRESS OF COMPANY

NAMA DAN ALAMAT SYARIKAT

COMPANY REGN. NO
NO. PENDAFTARAN SYARIKAT

TEL. NO
NOMBOR TEL.
EMAIL ADD.
EMAIL
NAME OF ACCOUNTABLE PERSON
Please attached resume
NAMA ORANG BERTANGGONGJAWAB
Sila kepilkan resume

NAMES OF EMPLOYEE AND QUALIFICATION

NAMA PEKERJA DAN KELAYAKAN

SN NAME QUALIFICATION

1. Please attach resume for each personal. Sila kepilkan biodata penuh pekerja.
2. Please make attachment if required. Sila kepilkan senarai jika perlu

1 of 4
 GROUND HANDLING UNIT ATTACHMENT 1
FLIGHT OPERATIONS DIVISION Initial Issue
NO 27 PERSIARAN PERDANA 10 April 2020
LEVEL 2, PODIUM B, PRESCIENT 4
62618 PUTRAJAYA.
Tel: 603 88714000, Fax: 603 88714334
E Mail Address: zahari@caam.gov.my

TYPE OF SERVICE/S APPLIED

Mark on space provided
JENIS PERKHIDMATAN YANG DIPOHON
Tanda diruangan yang disediakan
CATEGORY 1 – CATEGORY 2 –
GROUND ADMINISTRATION AND SUPERVISION PASSENGER HANDLING
(a) Representation and liaison services with local authorities or any other (a) Any kind of assistance to arriving, departing transfer or
entity disbursements on behalf of the airport user and provision of transit passengers, including checking tickets and travel docume
office space for its representatives; nts, registering baggage and carrying it to the sorting area.
(b) Load control, messaging and telecommunications;
(c) Handling, storage and administration of unit load devices;
(d) Any other supervision services before, during or after the flight; and
(e) Any other administrative service requested by the airport user
CATEGORY 3 – CATEGORY 4 –
FREIGHT AND MAIL HANDLING, (LANDSIDE) AIRCRAFT SERVICES
(a) For freight handling of related documents, customs procedures and the (a) The external and internal cleaning of the aircraft, and the
implementation of any security procedure agreed between the toilet and water services;
parties or required in the circumstances; (b) The cooling and heating of the cabin, the removal of snow and
(b) For mail handling of related documents and implementation of any ice, the de-icing of the aircraft;
security procedure between the parties or required by the (c) The rearrangement of the cabin with suitable cabin equipment,
circumstances. the storage of the equipment.
CATEGORY 5 – CATEGORY 6 –
AIRCRAFT MAINTENANCE FLIGHT OPERATIONS AND CREW ADMINISTRATION
(a) Routine services performed before flight; (a) Preparation of the flight at the departure airport or at any other
(b) Non-routine services requested by the airport user; point;
(c) The provision and administration of spare parts and suitable (b) In-flight assistance, including re-dispatching if needed;
equipment; (c) Post-flight activities;
(d) The request for or reservation of a suitable parking and/or hangar (d) Crew administration.
space.
CATEGORY 7 – CATEGORY 8 –
SURFACE TRANSPORT CATERING SERVICES
(a) The organization and execution of crew, passenger, baggage and (a) Liaison with suppliers and administrative management;
freight; (b) Storage of food and beverages and of the equipment needed for
(b) Any special transport requested by the airport user. the preparation of food and beverages;
(c) Cleaning of the equipment;
(d) Preparation and delivery of equipment as well as of bar and food.

CATEGORY 9 – CATEGORY 10 –
BAGGAGE HANDLING FREIGHT AND MAIL HANDLING
(a) Handling baggage in the sorting area sorting it, preparing it for (a) Regard as the physical handling of freight and mail whether
departure, loading it onto and unloading it from the devices incoming, outgoing or being transferred, between the air
designed to move it from the aircraft to the sorting area and vice terminal and the aircraft
versa, as well as transporting baggage from the sorting area to
the reclaim area.
CATEGORY 11 – CATEGORY 12 –
RAMP HANDLING FUEL AND OIL HANDLING
(a) Marshalling the aircraft on the ground at arrival and departure; (a) The organization and execution of fuelling and de-fuelling
(b) Assistance to aircraft parking and provision of suitable devices; operations, including the storage of fuel and the control of
(c) Communication between the aircraft and the air-side supplier of the quality and quantity of fuel deliveries;
services; (b) The replenishing of oil and other fluids
(d) The loading and unloading of the aircraft, including the provision and
operation of suitable means, as well as the transport of crew and
passengers between the aircraft and the terminal, and baggage
transport between the aircraft and the terminal;
(e) The provision and operation of appropriate units for engine starting;
(f) The moving of the aircraft at arrival and departure, as well as the
provision and operation of suitable devices;
(g)The transport, loading on to and unloading from the aircraft of food and
beverages.

2 of 4
 GROUND HANDLING UNIT ATTACHMENT 1
FLIGHT OPERATIONS DIVISION Initial Issue
NO 27 PERSIARAN PERDANA 10 April 2020
LEVEL 2, PODIUM B, PRESCIENT 4
62618 PUTRAJAYA.
Tel: 603 88714000, Fax: 603 88714334
E Mail Address: zahari@caam.gov.my

RAMP/GROUND HANDLING EQUIPMENT

PERALATAN GROUND HANDLING
TYPE OF EQUIPMENT CATEGORY NO.
JENIS PERALATAN KATEGORI JUMLAH

1.
2.
3.
4.
5.
6.
7.

INSURANCE COVERAGE
PERLINDUNGAN INSURAN

NAME OF INSURANCE COMPANY

NAMA SYARIKAT INSURAN

POLICY NUMBER
NOMBOR POLISI

AMOUNT INSURED NO. OF CATEGORY(S)

RM
JUMLAH INSURAN JUMLAH KATAGORI

Note: Applicant who is successful on being issued a license to operate as a Ground Handler WILL ONLY BE OPERATIONAL when the provider present
to CAAM the insurance coverage for their operations and the provider will be given a period of one (1) month from the date of license issued to present
the insurance policy failing which, recommendation will be made to nullify the license issued.

PROVIDER’S STATEMENT
PERNYATAAN PERMOHON

I hereby declare that all statements made above and to the best of my knowledge are correct and I have not withheld
any information or made any misleading statements. I understand that any false or misleading statements made
above may cause my application to be rejected by the Civil Aviation Authority Malaysia. All operations will be
conducted in accordance with the Ground Handling Manual and/or the approved Company Ground Operations
Manual and any other related laws or rules currently in force.
Bahawasa nya saya mengaku segala maklumat yang di nyatakan di atas pada pengetahuan saya adalah benar dan saya tidak menyimpan atau
memesongkan sebarang maklumat. Saya sedia maklum bahawa pernyataan serta maklumat palsu yang saya beri akan menjejaskan permohonan
saya dan akan menyebabkan permohonan saya di tolak oleh Pihak Berkuasa Penerbangan Awam Malaysia. Segala operasi akan dijalankan
mengikut keperluan sebagaimana yang terkandung didalam Ground Handling Manual dan/atau Ground Operations Manual Syarikat dan mana
undang-undang dan peraturan yang sedang berkuatkuasa.

…………………………………………… Date:
Accountable Manager
Pengurus Bertanggungjawab

3 of 4
 GROUND HANDLING UNIT ATTACHMENT 1
FLIGHT OPERATIONS DIVISION Initial Issue
NO 27 PERSIARAN PERDANA 10 April 2020
LEVEL 2, PODIUM B, PRESCIENT 4
62618 PUTRAJAYA.
Tel: 603 88714000, Fax: 603 88714334
E Mail Address: zahari@caam.gov.my

CAAM STATEMENT
PERNYATAAN CAAM

The above application has been checked and found satisfactory and recommended for technical evaluation.
Permohonan tersebut di atas telah disemak dan didapati memenuhi syarat dan di sokong untuk menjalani penilaian tenikal.

………………………………………….. Date:
Director
Flight Operations Division

4 of 4
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

* To be filled by applicant and submit together with Ground Handling Initial Application form for evaluation.

ACTIVITY NO.
TA NO. VENUE
COMPANY

INSPECTOR/S DATE OF INSPECTION

TOTAL NUMBER OF FINDINGS

REPORT COMPLETED
Date
TOTAL NO OF OBSERVATIONS

BRIEF REPORT OF GROUND HANDLING PROVIDER

Signature: ……………………………………………………………. Date:

CAAM Inspector

DESCRIPTION YES NO N/A COMPANY REFERENCE

GHS 1. ORGANIZATION AND ACCOUNTABILITY

1.1 - DOES THE PROVIDER HAVE A MANAGEMENT SYSTEM THAT ENSURES : COMP. REF
a) Policies, systems, programs, processes, procedures and/or plans
of the provider are administered and/or implemented throughout
the organization;
b) Ground operations are supervised and controlled;
c) Operations are conducted in accordance with applicable CAAM
regulations and requirements.
1.2 – DOES THE PROVIDER ENSURE THE MANAGEMENT SYSTEM : COMP REF
a) Defines lines of accountability for operational safety and security
throughout the organization, including direct accountability on the
part of senior management?
b) Assigns responsibilities for ensuring ground operations are
provided with the necessary resources and conducted in
accordance with standards of the provider, applicable CAAM
regulations and requirements?
1.3– DOES THE PROVIDER DESIGNATE AN INDIVIDUAL WITH THE AUTHORITY AND THE
COMP REF
RESPONSIBILITY FOR :
a) Implementation of a station management system ensuring safety
and security in station operations.

GHS 2. MANAGEMENT COMMITMENT

2.1 - DOES THE PROVIDER MANAGEMENT COMMITMENT: COMP REF
a) Have a policy that commits the organization to a culture that has
safety and security as fundamental operational priorities.

1 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

b) Have a policy that commits the organization to:

I. Continuous improvement of the management system, as
well as the levels of operational safety and security.
II. Operational risk assessment;
III. Equipment design and maintenance;
IV. Training and competence of personnel;
V. Continual improvement of processes and procedures.
c) Have a policy that commits the organization to addressing
environmental issues in ground operations in accordance with
applicable laws, regulations and other requirements.
d) Have a policy that commits the organization to the prevention of
pollution in all locations where ground operations are conducted
through implementation of an environmental management
system (ems).

e) Such system ensures:

I. All activities, products and services that have the
potential to significantly impact the environment are
identified;
II. Environmental compliance and continual improvement to
the ems are set;
III. Performance target and objectives are achieved through
training and the implementation of work instructions and
practices;
IV. Metrics are established for measuring the effectiveness
of the ems in meeting targets and objectives;
V. The Environment Management System (EMS) is
periodically reviewed by senior management to ensure
ongoing effectiveness.

GHS 3. COMMUNICATION
3.1 - DOES THE PROVIDER HAVE COMMUNICATION : COMP REF
a) That enables and ensures an exchange of information that is
relevant to the conduct of ground operations, and ensures such
exchange of information occurs throughout the management
system and in all location where ground operations are
conducted.
b) Have processes to ensure changes that affect operational
responsibilities or performances are communicated as soon as
feasible to applicable management and front line personnel.

GHS 4. MANAGEMENT REVIEW

4.1 - DOES THE PROVIDER HAVE A MANAGEMENT SYSTEM THAT ENSURES : COM REF
a) A process to review the management system at intervals not
exceeding one year to ensure its continuing suitability, adequacy
and effectiveness in the management and control of ground
operations. A review shall include assessing opportunities for
improvement and the need for changes to the system, including,
but not limited to, organizational structure, reporting lines,
authorities, responsibilities, policies, processes, procedures and
the allocation of resources.

GHS 5. PROVISION OF RESOURCES

5.1 - DOES THE PROVIDER HAVE PROVISION OF RESOURCES : COM REF
a) That ensures the existence of the facilities, workspace,
equipment, supporting services, as well as work environment,
necessary to satisfy management system and operational safety
and security requirements.

2 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

b) That ensures positions within the organization that affect

operational safety and security are filled by personnel that
possess the knowledge, skills, training, and experience
appropriate for the position.
c) That ensures personnel who perform operationally critical
functions are required to maintain competence on the basis of
continued education and training.
d) That addresses the use of psychoactive substances by
operational personnel, and ensures :
I. The exercise of duties while under the influence of
psychoactive substances is prohibited.
II. Consequences for such behaviour are defined.

GHS 6. RISK MANAGEMENT

6.1 - DOES THE PROVIDER HAVE RISK MANAGEMENT : COM REF
a) The provider should have a risk management program that
specifies processes that are implemented within the
management system and in locations where ground operations
are conducted to ensure :
I. Hazards with the potential to affect operational safety or
security are identified;
II. Threats with the potential to affect security are identified;
III. Hazards are analyzed to determine risks;
IV. Risks are assessed to determine the need for control
actions;
V. Risk control actions are developed and implemented in
operations, and are subsequently monitored to ensure
risks are controlled.
VI. Consequences for such behaviour are defined.
b) The provider should have processes for setting performance
measures to validate the effectiveness of risk controls in main
base or station operations.

GHS 7. OPERATIONAL PLANNING

7.1 - DOES THE PROVIDER HAVE AN OPERATIONAL PLANNING : COMP REF
a) The provider shall ensure:
I. The management system includes planning processes
for ground operations that define desired operational
safety and security outcomes;
II. Address operational resource allocation requirements;
III. Take into account requirements originating from
applicable external sources including, but not limited to,
the customer airline(s), regulatory authorities and
airport authorities.

3 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 8. DOCUMENTATION AND RECORD

8.1 - DOES THE PROVIDER HAVE DOCUMENTATION AND RECORD : COMP REF
a) A system for the management and control of documentation
and/or data used directly in the conduct or support of ground
operations, to include processes for :
I. Identifying the version of operational documents;
II. Distribution that ensures on-time availability of the
current version of applicable operations and security
manuals in appropriate areas of the organization;
III. Review and revision as necessary to maintain the
currency of information contained in documents
retention of documents that permits easy reference and
accessibility;
IV. Identification and control of obsolete and/or reproduced
documents;
V. Retention and dissemination of documentation
received from external sources, to include manuals and
documents from regulatory authorities and customer
airlines.
b) If the provider utilizes an electronic system for the
management and control of any documentation and/or data
used directly in the conduct of operations, the provider shall
ensure the system provides for a scheduled generation of
backup files for such documentation and/or data.

GHS 9. OPERATIONAL MANUALS

9.1 - DOES THE PROVIDER HAVE OPERATIONAL MANUALS : COMP REF

a) Shall have policies and procedures manual (PPM) (or

equivalent manual), which may be a collection of related
manuals issued separately, that contains the operational
policies, procedures, instructions and other guidance or
information necessary for ground handling personnel to
perform their duties and be in compliance with applicable
regulations, laws, rules, requirements and standards.
b) A process to ensure the current edition of the PPM is
accessible in a usable format at all stations.
c) The provider shall have processes to ensure the current
version of required operational documentation is accessible in
a usable format in all station locations where operations are
conducted. Such required documentation shall include :
I. The Ground Operations/Handling manual (GOM/GHM);
II. The IATA or ICAO - TI Dangerous Goods regulations
(DGR) and addenda, if applicable, or equivalent
documentation;
III. The emergency response plan (ERP) Main Base and
Stations;
IV. As applicable to station operations, the live animal
regulations (LAR) and perishable cargo regulations
(PCR);
V. Safety Management System Manual;
VI. Training Manual.
d) If the provider outsources ground operations and/or
associated functions to an external ground service provider,
the provider shall have a process to ensure each applicable
external provider is supplied with operational manuals
relevant to the type(s) of outsourced ground operations
conducted.

4 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 10. RECORD SYSTEM

10.1 - DOES THE PROVIDER HAVE A RECORD SYSTEM : COMP REF
a) For the management and control of operational records to
ensure the content and retention of such records is in
accordance with applicable regulations and requirements and
to ensure operational records are subjected to standardized
processes for :
i. Identification;
ii. Legibility;
iii. Maintenance;
iv. Retrieval;
v. Protection and security;
b) Disposal, deletion (electronic records) and archiving.
c) If the provider utilizes an electronic system for the
management and control of records, the provider shall have a
process that ensures the system provides for a scheduled
generation of backup record files.
d) The provider shall have a process to ensure records retained
in accordance with the requirements of the customer or
airline(s) are furnished to the operator(s) upon request, even
when such customer or airline(s) may no longer be a
customer.

GHS 11.SAFETY & QUALITY MANAGEMENT

11.1 - DOES THE PROVIDER HAVE A SAFETY & QUALITY MANAGEMENT : COMP REF
a) For the purpose of preventing accidents and incidents which
includes processes for :
I. Personnel to report operational hazards, deficiencies
and areas of concern;
II. The investigation of accidents and incidents;
III. The reporting of accidents and incidents;
IV. The investigation of irregularities or other non-routine
operational occurrences that may be precursors of
accidents or incidents;
V. The identification and analysis of operational hazards
and potentially hazardous conditions;
VI. The production of analytical information, which may
include recommendations, for use by operations
managers in the prevention of operational accidents
and incidents;
VII. Ensuring significant issues arising from the station
safety program are subject to regular review by senior
management;
VIII. The dissemination of safety information to appropriate
management and operational personnel.
b) Designate an individual with the authority to manage and be
responsible for the development, implementation and
maintenance of the safety program as specified.
c) To ensure significant issues arising from the safety program
as specified are subject to regular review by operations
management.

d) Have an operational reporting system that :

I. Encourages and facilitates feedback from personnel to
identify deficiencies, expose hazards and raise
concerns over issues that have the potential to
threaten the safety or security of aircraft, passengers,
personnel, facilities, systems or equipment;
II. Includes analysis and management action to address
operational deficiencies, hazards and concerns
identified through the reporting system is in accordance
with applicable regulations and requirements.

5 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

e) Have a process in accordance with requirements of the

operator(s) for the conduct of station airside accident and
incident investigations, and for ensuring, in the event such an
investigation :
I. The customer airline(s) and relevant authorities are
notified of the accident or incident;
II. Factual information associated with the investigation is
accurately recorded in a standardized report format;
III. Investigation reports are retained and submitted in
accordance with applicable regulations and
requirements of the customer airline(s).

GHS 12. QUALITY ASSURANCE PROGRAM

12.1 - DOES THE PROVIDER HAVE A QUALITY ASSURANCE PROGRAM : COMP REF
a) That provides for the auditing and evaluation of the
management system and ground operations at all stations to
ensure the provider is :

I. Complying with applicable regulations and

requirements;
II. Satisfying stated operational needs;
III. Delivering the desired levels of operational safety and
security;
IV. Identifying undesirable conditions and areas requiring
improvement;
V. Identifying hazards to operations;
VI. Controlling operational risks.
b) Designate an individual with the authority and independence
(from operational management) to manage and be
responsible for the development, implementation and
maintenance of the quality assurance program as specified.
c) Have a process for addressing findings that result from audits
conducted under the quality assurance program as specified
which ensures :
I. A determination of root cause(s);
II. Development of corrective action as appropriate to
address findings;
III. Implementation of corrective action in appropriate
operational area(s);
IV. Monitoring and evaluation of corrective action to
determine effectiveness.
d) Have a process to ensure significant issues arising from the
quality assurance program as specified are subject to regular
review by management.
e) Have a means for disseminating information from the quality
assurance program as specified as appropriate, to ensure an
organizational awareness of compliance with applicable
regulatory and other requirements.

6 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

f) Have an audit planning process and sufficient resources to

ensure audits are :
I. Scheduled at intervals to meet regulatory and
management system requirements;
II. Completed within a specified time period.
III. Ensure the audit planning process defines the scope of
each audit, as appropriate, for the area being audited
and also
IV. Includes audit objectives that address ongoing
compliance with regulatory requirements, provider
standards and other applicable regulations, rules and
requirements;
V. Considers relevant operational safety or security
events that have occurred;
VI. Considers results from previous audits, including the
effectiveness of corrective action that has been
implemented.
g) Ensure the quality assurance program utilizes auditors that :
I. Have been trained and qualified;
II. Are impartial and functionally independent from
operational areas to be audited.

GHS 13. OUTSOURCING QUALITY CONTROL PROGRAM

13.1 - DOES THE PROVIDER HAVE OUTSOURCING QUALITY CONTROL PROGRAM : COMP REF
a) If the provider outsources ground operations and/or
associated functions to external ground service providers, the
provider shall have a program that ensures a contract or
agreement is executed with such external providers. The
contract or agreement shall identify measurable
specifications that can be monitored by the provider to ensure
requirements that affect operational safety and/or security are
being fulfilled by the external provider.
b) If the provider outsources ground operations and/or
associated functions to external ground service providers, the
provider shall have processes for monitoring such external
providers to ensure requirements that affect operational
safety and security are being fulfilled by the external provider.
c) The provider should utilize auditing as a method for the
monitoring of external service providers

GHS 14. PRODUCT QUALITY CONTROL PROGRAM

14.1 - DOES THE PROVIDER HAVE PRODUCT QUALITY CONTROL PROGRAM : COMP REF
The provider should have a program that ensures equipment or other
operational products that are purchased or otherwise acquired from an
external vendor or supplier meet the technical requirements of the
provider prior to being used in the conduct of main base or station
ground operations.

GHS 15. EMERGENCY RESPONSE PLAN

15.1 - DOES THE PROVIDER HAVE AN EMERGENCY RESPONSE PLAN (ERP) : COMP REF

a) The provider shall have an emergency response plan (ERP)

for the management and coordination of activities associated
with the response to a major accident, incident or other
disastrous occurrence at any location where ground
operations are conducted. such plan shall be in accordance
with :
I. The airport ERP, if applicable;
II. The requirements of each customer airline.

7 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

b) The provider shall designate an individual that has the

qualifications and is delegated the authority to manage and
be responsible for the development, implementation and
maintenance of the ERP.
c) The provider shall have procedures and assigned
responsibilities to ensure a coordinated execution of the ERP.
d) The provider should ensure all personnel with responsibilities
under the ERP are appropriately trained to execute
applicable procedures.

GHS 16. OTHER EVENT RESPONSE

16.1 - DOES THE PROVIDER HAVE OTHER EVENT RESPONSE : COMP REF
a) The provider shall have procedures in accordance with
requirements of the airport(s) for responding to emergencies
that require the evacuation of an aircraft during the conduct of
station ground operations.
b) The provider shall have procedures in accordance with
applicable regulations and requirements for reporting
dangerous goods accidents or incidents that occur during
ground operations.

GHS 17. TRAINING PROGRAM (GENERAL)

17.1 - DOES THE PROVIDER HAVE TRAINING PROGRAM (GENERAL) : COMP REF
a) The provider shall have a training program that ensures
personnel who perform duties in functions within the scope
of ground operations (hereinafter “ground handling
personnel”), to include such personnel of external ground
service providers that conduct outsourced ground operations
for the provider, complete initial and recurrent training that
includes:
I. General and function-specific training prior to being
assigned to perform operational duties;
II. Recurrent training on a specified frequency to remain
qualified to perform operational duties
III. Periodic testing or assessment to ensure ongoing
competency.
b) The provider shall ensure the training program as specified
includes a requirement for recurrent training, except
recurrent training in dangerous goods as specified, to be
completed by ground handling personnel on a frequency in
accordance with CAAM regulations or requirements, but not
less than once during every 36-month period.
c) The provider shall ensure the training program as specified,
includes evaluation or testing by written, oral or practical
means in order for ground handling personnel to
demonstrate adequate knowledge, competency and/or
proficiency to perform duties, execute procedures and/or
operate equipment.
d) The provider shall ensure the training program as specified
and includes processes that require instructors (trainers)
and evaluators who conduct training and evaluation for
ground handling personnel to demonstrate they are
competent, qualified and, where required, certified to
conduct such training activities.
e) The provider shall ensure the training program as specified,
includes processes for the completion of all required training
and evaluation by operational ground handling personnel,
instructors (trainers) and evaluators to be documented in
records, and such records retained for a period as specified
by applicable CAAM regulations or requirements.
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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

f) The provider shall ensure the training program as specified

in and includes processes for all aspects of the training
program to be periodically reviewed and updated to remain
operationally relevant and in accordance with CAAM
regulations or requirements.

GHS 18. DANGEROUS GOODS TRAINING PROGRAM

18.1 - DOES THE PROVIDER HAVE DANGEROUS GOODS TRAINING PROGRAM : COMP REF

a) Shall have a dangerous goods training program that is in

accordance with requirements of the customer airline(s),
and ensures ground handling personnel at all stations
complete initial and recurrent dangerous goods training with
a curriculum appropriate to assigned operational functions
or duties. Recurrent training in dangerous goods shall be
completed on a frequency of not less than once within the
24-month period since the previous training in dangerous
goods.
b) Shall ensure the dangerous goods training program as
specified, includes a process for instructors that conduct
dangerous goods training to be evaluated for adequate
instructional skills and, prior to delivering instruction, have
completed a dangerous goods training program that
provides the knowledge in subject areas consistent with the
level of instruction to be delivered.
c) Shall ensure the dangerous goods training program as
specified and includes a process that requires instructors
that conduct dangerous goods training, within every 24
months, to either:
I. Conduct a minimum of one dangerous goods training
course; or
II. Attend recurrent dangerous goods
d) If the provider outsources dangerous goods handling
functions to external ground service providers at a station,
the provider shall have a process to ensure such external
providers have a dangerous goods training program in
accordance with requirements of the provider’s dangerous
goods training program as specified.
e) If the provider delivers cargo and mail handling services at
any station, the provider shall ensure the dangerous goods
training program as specified in and includes a process that
requires personnel with duties and/or responsibilities in
cargo and mail handling functions to complete initial and
recurrent training, as well as testing and/or evaluation, in
dangerous goods, as applicable to the assigned operational
cargo handling function(s).
f) If the provider delivers cargo and mail handling services at
any station, the provider shall ensure the dangerous goods
training program as specified and includes a process that
requires evaluation and/or testing associated with
dangerous goods training for personnel with assigned duties
and/or responsibilities in dangerous goods acceptance to be
accomplished by written means.
g) If the provider delivers cargo and mail handling services at
any station, the provider should ensure the dangerous
goods training program as specified and includes a process
that requires dangerous goods training for cargo handling
personnel to be conducted by either :
I. An IATA member airline; or
II. An IATA accredited training school (ATS); or
III. A person or organization approved by the relevant
authorities in states where operations are conducted.

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

h) If the provider delivers cargo and mail handling services at

any station, and dangerous goods training for cargo
handling personnel is conducted by persons or
organizations other than those specified and the provider
shall ensure the dangerous goods training program as
specified and includes a process for the conduct of a review
that verifies the adequacy of such dangerous goods training.

GHS 19. AIRSIDE SAFETY TRAINING PROGRAM

19.1 - DOES THE PROVIDER HAVE AIRSIDE SAFETY TRAINING PROGRAM : COMP REF
The provider shall have a program that ensures ground handling
personnel at all stations with duties that require access to airside
areas complete initial and recurrent airside safety training.

GHS 20. AIRSIDE DRIVER TRAINING PROGRAM

20.1 - DOES THE PROVIDER HAVE AIRSIDE DRIVER TRAINING PROGRAM : COMP REF
a) The provider shall have a program that ensures personnel at
all stations with duties that require the operation of vehicles
and/or equipment in airside areas complete airside driver
training and, as applicable :
I. Complete the qualification process required by the
relevant authority;
II. Obtain an operating license in accordance with
requirements of the relevant authority.

GHS 21. GSE OPERATIONS TRAINING PROGRAM

21.1 - DOES THE PROVIDER HAVE GSE OPERATIONS TRAINING PROGRAM : COMP REF

a) The provider shall have a program that ensures all

personnel with duties that require the operation of GSE :
I. Complete training and evaluation in the operation of
GSE as applicable to their assigned operational
function(s);
II. Are qualified and/or authorized to operate GSE in
station operations.

GHS 22. LOAD CONTROL TRAINING PROGRAM

22.1 - DOES THE PROVIDER HAVE LOAD CONTROL TRAINING PROGRAM : COMP REF

a) If the provider delivers load control services at any station,

the provider shall have a program that ensures all personnel
with duties and/or responsibilities in operational load control
functions complete initial and recurrent training in :
I. Operational subject areas as applicable to assigned
load control function(s);
II. Dangerous Goods.

GHS 23. PASSENGER HANDLING TRAINING PROGRAM

23.1 - DOES THE PROVIDER HAVE PASSENGER HANDLING TRAINING PROGRAM: COMP REF
a) If the provider delivers passenger handling services at any
station, the provider shall have a program that ensures all
personnel with duties and/or responsibilities in operational
passenger handling functions complete initial and recurrent
training in passenger handling operations, which addresses:
I. Operational subject areas as applicable to assigned
passenger handling function(s);
II. Dangerous Goods.

10 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 24. BAGGAGE HANDLING TRAINING PROGRAM

24.1 - DOES THE PROVIDER HAVE BAGGAGE HANDLING TRAINING PROGRAM : COMP REF
a) If the Provider delivers baggage handling services at any
station, the Provider shall have a program that ensures all
personnel with duties and/or responsibilities in operational
baggage handling functions complete initial and recurrent
training in baggage handling operations, which addresses:
i. Operational subject areas as applicable to assigned
baggage handling function(s);
II. Dangerous goods

GHS 25. AIRCRAFT HANDLING AND LOADING TRAINING PROGRAM

25.1 - DOES THE PROVIDER HAVE AIRCRAFT HANDLING AND LOADING TRAINING
COMP REF
PROGRAM:
a) If the provider delivers aircraft handling and loading services
at any station, the provider shall have a program that
ensures all personnel with duties and/or responsibilities in
aircraft handling and loading functions complete initial and
recurrent training in aircraft handling and loading operations,
which addresses :
I. Operational subject areas as applicable to assigned
aircraft handling and/or loading function(s);
II. Dangerous Goods
b) If the provider delivers aircraft handling and loading
services, the provider shall ensure the aircraft handling and
loading training program specified and includes a
requirement for all personnel with duties that include the
supervision of aircraft loading to complete the provider’s
load control training program as specified.
c) If the provider delivers services that require the operation of
aircraft access doors at any station; the provider shall have
an aircraft access door training program that ensures all
personnel with duties that include the operation of aircraft
access doors :
I. Complete training applicable to each type of access
door operated at the station;
II. Are qualified to operate aircraft access doors in
accordance with requirements of the customer
airline(s).
d) If the provider delivers services that require the operation of
passenger boarding bridges at any station, the provider shall
have a passenger boarding bridge training program that
ensures all personnel with duties that include the operation
of passenger boarding bridges complete training and
qualification applicable to each type of boarding bridge
operated at the station.

GHS 26. AIRCRAFT GROUND MOVEMENT TRAINING PROGRAM

26.1 - DOES THE PROVIDER HAVE AIRCRAFT GROUND MOVEMENT TRAINING PROGRAM : COMP REF

a) If the provider delivers aircraft ground movement services at

any station, the provider shall have a program that ensures
all personnel with duties and/or responsibilities in aircraft
ground movement functions complete initial and recurrent
training in aircraft ground movement operations, as
applicable to assigned aircraft ground movement function(s).

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 27. CARGO AND MAIL TRAINING PROGRAM

27.1 - DOES THE PROVIDER HAVE CARGO AND MAIL TRAINING PROGRAM : COMP REF

a) If the provider delivers cargo and mail handling services at

any station, the provider shall have a program that ensures
all personnel with duties and/or responsibilities in cargo and
mail handling functions complete initial and recurrent
training, as well as evaluation, in cargo and mail handling
operations. such training shall provide the knowledge
necessary for cargo handling personnel to perform duties,
execute procedures and operate equipment associated with
specific cargo handling functions, and include :
I. Familiarization training on general provisions and
regulations;
II. In-depth training on requirements, including policies,
procedures and operating practices;
III. Safety training on associated operational hazards;
IV. Security training on required procedures and existing
security threats;
V. Training in human factors principles.

GHS 28. AIRCRAFT TURNAROUND COORDINATOR TRAINING PROGRAM

28.1 - DOES THE PROVIDER HAVE AIRCRAFT TURNAROUND COORDINATOR
TRAINING PROGRAM : COMP REF
a) If the provider delivers aircraft turnaround coordination
services at any station, the provider shall ensure all
personnel with duties and/or responsibilities as aircraft
turnaround coordinators complete initial and recurrent
training in the coordination of turnaround operations. such
training shall provide coordinator personnel with the
knowledge necessary to :
I. regulations and requirements of the customer
airline(s);
II. coordinate and direct operational activities within the
turnaround ensure turnaround activities are in
compliance with applicable period;
III. manage any disruptions to turnaround activities;
IV. ensure processes are delivered within standards for
performance and compliance limits;
V. ensure the activity sequence is consistent with the
station aircraft turnaround plan, and all activities are
delivered within agreed times;
VI. liaise with and between teams, departments and
suppliers to inhibit discrepancies in activity sequence
or task performance;
VII. act as a central point of contact during turnaround
operations;
VIII. acts as safety coordinator for the duration of
turnaround activities.

12 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 29. SECURITY TRAINING PROGRAM

29.1 - DOES THE PROVIDER HAVE A SECURITY TRAINING PROGRAM : COMP REF

a) the provider shall have a security training program that is in

accordance with the security program of the customer
airline(s), requirements of the civil aviation security authority
of states where ground operations are conducted, and
requirements of the airport authority at stations where
ground operations are conducted. such training program
shall include initial and recurrent training, and have a
balanced curriculum of theoretical and practical training to
ensure :

I. if personnel employed by the provider implement

security controls, such personnel have the
competence to perform their duties
II. ground handling personnel are familiar and know how
to comply with all relevant security requirements;
III. ground handling personnel are able to prevent to the
extent possible acts of unlawful interference and to
act in the most appropriate manner to minimize the
consequences of acts of unlawful interference,
unauthorized interference, and/or disruptive
passenger behaviour;
IV. appropriate operational personnel, through security
awareness training, are acquainted with preventative
measures and techniques in relation to passengers,
baggage, cargo, mail, equipment, stores and supplies
intended for transport on aircraft, as applicable, so
they may contribute to the prevention of acts of
sabotage and other forms of unauthorized
interference
b) if the provider outsources ground operations and/or
associated functions to external ground service providers at
any station, the provider shall have a process to ensure
such external providers have a security training program in
accordance with requirements of the provider’s security
training program.

c) if the provider conducts security functions at any station, the

provider shall ensure the security training program includes
a process that requires personnel who perform such
functions to complete :
I. initial security training prior to being assigned to
operational duties that involve security
responsibilities;
II. recurrent security training in accordance with the
security program of the customer airline(s) and the
civil aviation security program of states where
operations are conducted
d) if the provider manages or operates a security screening
system at any station, the provider shall ensure the security
training program as specified and includes processes that
require personnel who manage or operate the system :
I. to be certified in accordance with requirements of the
applicable civil aviation security authority, where such
certification requirements exist;
II. complete initial and recurrent training, which shall
include training in the identification of explosives,
weapons or other dangerous items or devices.

13 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 30. SECURITY MANAGEMENT (SECURITY PROGRAM)

30.1 - DOES THE PROVIDER HAVE A SECURITY MANAGEMENT (SECURITY PROGRAM) : COMP REF

a) the provider shall have a security program that ensures

security controls are implemented at stations in accordance
with the security program of the customer airline(s) and the
civil aviation security program of states where operations
are conducted.
b) the provider shall designate an individual that has the
qualifications and is delegated the authority to manage and
be responsible for the development, implementation and
maintenance of the security program(s) as specified.
c) the provider shall ensure the security program as specified
and includes a requirement for security controls to be in
place at all stations to prevent personnel and vehicles from
unauthorized access into facilities and/or areas where the
provider conducts ground operations for customer airlines.
d) the provider shall ensure the security program as specified
and includes procedures that require ground handling
personnel performing functions in station airside areas to
maintain awareness for unauthorized interference, and to
request a verification of identity from any potentially
unauthorized persons.

GHS 31. SECURITY THREAT MANAGEMENT

31.1 - DOES THE PROVIDER HAVE A SECURITY THREAT MANAGEMENT : COMP REF

a) shall ensure the security program as specified and includes

a requirement for procedures to address security threats at
stations, and such procedures :
I. Provide for the assessment of associated risks and
implementation of response measures.

GHS 32. CONTINGENCY PLANNING SECURITY

32.1 - DOES THE PROVIDER HAVE A CONTINGENCY PLANNING SECURITY: COMP REF
a) Shall have a station contingency plan in accordance with
requirements of the customer airline(s) for responding to
aviation security incidents.
b) Shall have procedures in accordance with the security
program of the customer airline(s) that ensure notification of
the relevant civil aviation security authorities when unlawful
interference against a customer airline has occurred at the
station.

GHS 33. SECURITY EQUIPMENT

33.1 - DOES THE PROVIDER HAVE A SECURITY EQUIPMENT : COMP REF
If the provider operates equipment utilized for security screening or
for the implementation of other security controls at the station, the
provider shall have procedures for the testing and calibration of such
equipment on a periodic basis.

GHS 34. SECURITY SECTION 3 – PASSENGER HANDLING (PAX)

34.1 - DOES THE PROVIDER HAVE A SECURITY SECTION 3 – PASSENGER HANDLING (PAX) : COMP REF
a) the provider shall have a process in accordance with
applicable regulations and/or requirements of the customer
airline(s) to ensure all passengers and their cabin baggage
have been subjected to appropriate security screening prior
to being permitted to board the aircraft.

14 of 21
 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

b) the provider shall have procedures in accordance with

requirements of the customer airline(s) to ensure the
security of boarding passes, transit cards and baggage tags.
c) the provider shall have procedures in accordance with
applicable regulations and requirements of the customer
airline(s) for the handling of passengers and their cabin
baggage in the event of :
I. a bomb threat condition;
II. an increased security threat condition
d) the provider shall have procedures in accordance with
applicable regulations and requirements of the customer
airline(s) to address security threats, to include, as
appropriate to the threat received the handling of
passengers and their baggage;

GHS 35. CARRIAGE OF WEAPONS

35.1 - DOES THE PROVIDER HAVE PROCEDURES ON CARRIAGE OF WEAPONS : COMP REF

a) if the provider, in accordance with requirements of the

customer airline(s), handles passengers that are law
enforcement officers or other persons authorized to carry
weapons on board the aircraft in the performance of their
duties, the provider shall have procedures in accordance
with applicable laws and/or requirements of the customer
airline(s) for the check-in, handling and boarding of such
passengers carrying weapons.
b) if the provider handles passengers carrying weapons, the
provider shall have procedures in accordance with
applicable laws and requirements of the customer airline(s)
to ensure the pilot-in-command is notified as soon as
feasible prior to flight departure, and, if permitted by
applicable laws involved, such notification shall include the
number and seat locations of the authorized armed persons
on-board the aircraft.
c) if the provider, in accordance with requirements of the
customer airline(s), handles weapons that are transported
on the aircraft with, but are not in the possession of,
passengers that are law enforcement officers or other
authorized persons in the performance of their duty, the
provider shall have procedures in accordance with
applicable laws and requirements of the customer airline(s)
for the check-in, handling and boarding of such weapons, to
ensure, as a minimum :
i. an authorized and duly qualified person has
determined any weapon to be boarded is not loaded;
ii. the weapon is stowed in a place that is inaccessible to
any unauthorized person during flight.

GHS 36. SECURITY SECTION 4 – BAGGAGE HANDLING (BAG)

36.1 - DOES THE PROVIDER HAVE SECURITY – BAGGAGE HANDLING (BAG) PROCEDURES: COMP REF

a) the provider shall have procedures to ensure baggage is

protected from unauthorized interference from the point at
which it is accepted or screened, whichever is earlier, until
either :
i. the provider loads baggage into the aircraft, departure of
the aircraft transporting the baggage; or
II. the point at which the baggage is transferred to and
accepted by another entity for further handling.

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

b) the provider shall have a process in accordance with

applicable regulations and/or requirements of the customer
airline(s) to ensure items of originating hold baggage, prior
to release for loading into the aircraft, have been :
i. individually identified as accompanied or
unaccompanied baggage;
II. subjected to appropriate security controls.
c) if required by applicable regulations or requirements of the
customer airline(s), the provider shall have a procedure in
accordance with requirements of the customer airline(s) to
provide a record of hold baggage.
d) the provider shall have a process in accordance with
applicable regulations and/or requirements of the customer
airline(s) to ensure transfer hold baggage, prior to release
for loading into the aircraft, has been subjected to
appropriate security controls.
e) the provider shall have a process in accordance with
applicable regulations and/or requirements of the customer
airline(s) to ensure, prior to release for loading into the
aircraft, consignments checked in as baggage by courier
services for air transport have been subjected to appropriate
security screening.
f) the provider shall have a process in accordance with
applicable regulations and requirements of the customer
airline(s) to ensure the reconciliation of hold baggage.
g) the provider shall have procedures in accordance with
applicable regulations and requirements of the customer
airline(s) for the handling of hold baggage in the event of an
increased security threat condition.

GHS 37. SECURITY SECTION 5 – AIRCRAFT HANDLING AND LOADING (HDL)

37.1 - DOES THE PROVIDER HAVE AIRCRAFT HANDLING AND LOADING PROCEDURES
COMP REF
HDL) :
a) the provider shall have procedures to ensure, when an
aircraft is parked unattended or with no one on board, doors
are closed, locked and sealed, and any steps are removed.
b) if the provider conducts aircraft security operations, the
provider shall have procedures in accordance with
requirements of the customer airline for securing an aircraft
for overnight or layover, to ensure, as applicable to each
customer airline :
I. the aircraft is searched after parking to verify no
persons are on-board;
II. aircraft are parked only in secure areas within an
airport operating area;
III. aircraft are parked under conditions that permit
maximum security and protect.
c) if the provider conducts aircraft security operations, the
provider shall have procedures in accordance with
requirements of the customer airline(s) to ensure an
adequate level of available outside lighting is utilized during
hours of darkness to dissuade and detect unauthorized
intrusions to properties, parked aircraft and vehicle.
d) if the provider conducts aircraft security operations, the
provider shall have procedures in accordance with
requirements of the customer airline(s) for conducting an
aircraft search prior passenger boarding and immediately
after passenger deplaning, and suspicious articles found are
brought to the attention of the relevant authority.

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

e) if the provider conducts aircraft security operations, the

provider shall have procedures in accordance with
requirements of the customer airline(s) for ensuring aircraft
are guarded or otherwise secured during conditions of
elevated security threat.

GHS 38. SECURITY SECTION 7 – CARGO AND MAIL HANDLING (CGM)

38.1 - DOES THE PROVIDER HAVE CARGO AND MAIL HANDLING (CGM) PROCEDURES : COMP REF

a) the provider shall have a process in accordance with the

provider’s security program to ensure security controls are in
place to prevent personnel and vehicles from unauthorized
access into station facilities and areas where the provider
conducts cargo handling operations for customer airlines.
b) the provider shall have procedures to ensure cargo that is
stored until it can be forwarded or delivered is retained in
secure storage areas within cargo terminals or other cargo
handling facilities.

GHS 39. GROUND SUPPORT EQUIPMENT (GSE) MANAGEMENT GSE FUNCTIONAL SPECIFICATIONS
39.1 - DOES THE PROVIDER HAVE GROUND SUPPORT EQUIPMENT (GSE) MANAGEMENT GSE COMP REF
FUNCTIONAL SPECIFICATIONS PROGRAM:
a) The provider shall have a program that requires published
functional specifications that govern the use of GSE in
ground handling operations at each station. Such
specifications shall state the GSE requirements applicable
to the type(s) of ground handling functions performed at the
station.

GHS 40. GSE (GROUND SERVICE EQUIPMENT) MAINTENANCE

40.1 - DOES THE PROVIDER HAVE GSE(GROUND SERVICE EQUIPMENT) MAINTENANCE: COMP REF
a) if the provider maintains GSE at any station, the provider
shall have a program that ensures such equipment, at the
applicable stations :
i. is maintained in accordance with instructions and/or
guidance from the GSE manufacturer;
ii. is serviceable and in good mechanical condition prior to
being used in ground operations
iii. when found to be defective, is reported and evaluated
for removal from service.
b) if the provider maintains GSE at any station the provider
shall have procedures that ensure such maintenance is
documented in records, and such records are retained for a
period as specified by the provider, applicable regulations
and/or the customer airline(s).

GHS 41. GSE OPERATION

41.1 - DOES THE PROVIDER HAVE GSE OPERATION PROGRAM : COMP REF

a) the provider shall have a program for the operation of GSE,

which includes standard operating procedures, as well as
appropriate training and evaluation, to ensure personnel at
all stations are qualified and authorized to operate GSE :
i. in a manner that prevents damage to aircraft and injury
to personnel;
II. in accordance with applicable regulations and/or
requirements of the customer airline(s).
b) the provider shall ensure the GSE operation program as
specified and includes a procedure for GSE to be subjected
to a pre-movement inspection prior to being utilized in
operations.

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

c) the provider shall ensure the GSE operation program as

specified and includes a procedure for GSE, except
equipment necessary for aircraft ground movement for
departure, to be positioned and remain behind ramp safety
lines during aircraft departure and arrival movement
operations.
d) the provider shall ensure the GSE operation program as
specified and includes procedures for GSE to be parked :
I. only in designated airside equipment parking areas
when not in use;
II. in a manner that does not obstruct access to
firefighting equipment;
III. in a manner that does not obstruct access to the fuel
hydrant emergency stop switch.

e) the provider shall ensure the GSE operation program as

specified and includes procedures that do not permit GSE,
including the passenger boarding bridge, to move toward an
aircraft unless :
I. the aircraft has come to a complete stop;
II. chocks and cones are positioned;
III. if applicable, engines are shut down;
IV. if applicable, anti-collision beacons are off;
V. ground-to-flight deck communication is established, if
applicable.
f) the provider shall ensure the GSE operation program as
specified in and includes procedures that require the parking
brake to be applied, with the gear lever in “park” or “neutral,”
when GSE is parked in airside areas.
g) the provider shall ensure the GSE operation program as
specified and includes procedures that prevent GSE from
being moved into or driven across the path of :
i. taxiing aircraft;
II. embarking or disembarking passengers on the ramp.
h) the provider shall ensure the GSE operation program as
specified d includes procedures that prevent GSE from
being driven with elevating equipment in the elevated
position, except during final positioning of the equipment to
the aircraft.
i) the provider shall ensure the GSE operation program as
specified and includes procedures that require loaded
dollies or transporters to have the load secured from
movement by the use of locks, stops, rails, or straps at all
times, except when the load is being transferred onto or off
the equipment.
j) the provider shall ensure the GSE operation program as
specified and includes procedures that require
unserviceable GSE to be :
I. tagged as “out of service” and not utilized in airside
operations;
II. removed from operations for repair or maintenance.

GHS 42. UNIT LOAD DEVICE (ULD) MANAGEMENT ULD - AIRWORTHINESS AND
SERVICEABILITY
42.1 - DOES THE PROVIDER HAVE UNIT LOAD DEVICE (ULD) MANAGEMENT ULD COMP REF
AIRWORTHINESS AND SERVICEABILITY :
a) if the provider handles ULD’s at the station, the provider
shall have procedures in accordance with requirements of
the customer airline(s) to ensure ULD’s are inspected to
identify damage, and to determine airworthiness and
serviceability :
i. when received or accepted;
II. prior to being released for loading into an aircraft.
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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 43. ULD LOADING

43.1 - DOES THE PROVIDER HAVE ULD LOADING PROCEDURES: COMP REF
a) if the provider handles ULD at the station, the provider shall
have procedures in accordance with requirements of the
customer airline(s) to ensure loaded ULD’s, whether
received or loaded by the provider, are in compliance with
applicable requirements pertaining to ULD loading and load
securing.
b) if the provider handles ULD at the station, the provider shall
have a program that includes procedures in accordance with
requirements of the customer airline(s) to ensure ULD are
identified by exterior tags that display information relevant to
the ULD and its contents prior to being released for loading
into the aircraft.

GHS 44. ULD HANDLING AND STORAGE

44.1 - DOES THE PROVIDER HAVE ULD HANDLING AND STORAGE PROCEDURES : COMP REF

a) if the provider handles ULD’s at the station, the provider

shall have procedures in accordance with requirements of
the customer airline(s) to ensure ULD’s are handled and
stored in a manner that minimizes or eliminates the
possibility of damage or loss.
b) if the provider handles ULD’s at the station, the provider
shall have procedures in accordance with requirements of
the customer airline(s) to ensure ULD’s that have been
identified as being damaged or not airworthy are tagged and
stored in a designated location that prevents usage for the
transport of cargo, mail or baggage.

GHS 45. STATION AIRSIDE SUPERVISION AND SAFETY SUPERVISION

45.1 - DOES THE PROVIDER HAVE STATION AIRSIDE SUPERVISION AND SAFETY COMP REF
SUPERVISION PROCESS:
a) the provider shall have a process to ensure all station
operational activities, including, if applicable, those
outsourced to external ground service providers, are
conducted under the direct oversight of supervisory
personnel.
b) the provider shall have processes to ensure station
personnel that provide oversight of operational activities as
specified including, if applicable, personnel of external
ground service providers that conduct outsourced ground
operations for the provider, complete training and are
qualified to supervise ground operations.

GHS 46. AIRSIDE SAFETY COMMITTEE

46.1 - DOES THE PROVIDER HAVE AIRSIDE SAFETY COMMITTEE : COMP REF

a) if an airside safety committee has been established at the

station, the provider shall have a process to ensure
participation in the deliberations of the committee, and such
participation shall be in accordance with requirements of the
customer airline(s) and in a manner consistent with the
terms of reference of the committee.

GHS 47. AIRSIDE FIRE SAFETY

47.1 - DOES THE PROVIDER HAVE AIRSIDE FIRE SAFETY PROCEDURES : COMP REF
a) the provider shall have procedures for fire protection and
prevention in ground operations conducted in station airside
areas, which address :
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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

i. identification and elimination of conditions that could

lead to a fire;
ii. availability, access and use of firefighting equipment;
iii. emergency procedures, including alerting personnel on
board the aircraft;
iv. for controlling and reporting fires.

GHS 48 AIRSIDE CLEANLINESS

48.1 - DOES THE PROVIDER HAVE AIRSIDE CLEANLINESS PROCEDURES : COMP REF
a) the provider shall have procedures to address the spillage of
fluids and other materials in station airside areas of
operations.
b) the provider shall have a FOD prevention program for
implementation in station airside areas where the provider
conducts aircraft handling or aircraft ground movement
operations for customer airlines.

GHS 49 AIRSIDE SEVERE WEATHER PLAN

49.1 - DOES THE PROVIDER HAVE AIRSIDE SEVERE WEATHER PLAN : COMP REF
a) the provider shall have a station severe weather operations
plan that provides for the protection for aircraft, passengers,
operational personnel, baggage, cargo and equipment when
severe weather conditions are a threat to operations.

GHS 50. PASSENGER SAFETY

50.1 - DOES THE PROVIDER HAVE PASSENGER SAFETY PROCEDURES : COMP REF
a) if the provider conducts ground operations at the station that
utilize the ramp surface for passenger embarkation and
disembarkation, the provider shall have procedures or other
measures that provide for the protection of passengers
moving between the aircraft and a terminal building or
ground transportation vehicle.

GHS 51. PERSONNEL SAFETY

51.1 - DOES THE PROVIDER HAVE PERSONNEL SAFETY PROCEDURES : COMP REF
a) the provider shall have a requirement and procedures that
ensure station ground handling personnel wear appropriate
protective clothing or personal protective equipment (PPE)
when performing functions in airside operations.

GHS 52 LOCAL BAGGAGE COMMITTEE (LBC)

52.1 - DOES THE PROVIDER HAVE LOCAL BAGGAGE COMMITTEE (LBC) PROCEDURES : COMP REF
a) if a local baggage committee (LBC) has been established at
the station, the provider shall have a process to ensure
participation in committee deliberations, and such
participation shall be in accordance with requirements of the
customer airline(s) and in a manner consistent with the
terms of reference of the committee.

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 GROUND HANDLING UNIT
FLIGHT OPERATIONS DIVISION
ATTACHMENT 2
NO 27 PERSIARAN PERDANA
Initial Issue
LEVEL 2, PODIUM B, PRESCIENT 4
10 April 2020
62618 PUTRAJAYA. Tel: 603 88714000, Fax: 603 88714334
CAAM/GH/02/2020
E Mail Address: zahari@caam.gov.my

GHS 53. AIRCRAFT TURNAROUND COORDINATION

53.1 - DOES THE PROVIDER HAVE AIRCRAFT TURNAROUND COORDINATION PROCEDURES COMP REF
a) if the provider delivers aircraft turnaround coordination
services at the station, the provider shall have an aircraft
turnaround plan, which ensures, for all applicable aircraft
turnaround operations :
i. appointment of a qualified aircraft turnaround
coordinator;
ii. management of safety and security in all activities;
iii. compliance with applicable regulations and
requirements of the customer airline(s).

GHS 54. INFLIGHT CATERING

54.1 - DOES THE PROVIDER HAVE PROCEDURES TO ENSURE FOOD CATERING MEETS THE
COMP REF
REQUREMENT OF MOH :
a) if the provider delivers food to the aircraft for the
consumption of passengers and crews, the provider shall:
i. received qualification and certification from the health
authorities;
ii. provide proper security during up-lifting of food into the
aircraft;
iii. comply with applicable regulations and requirements
(halal certification) of the customer airline(s) if the
provider is providing halal food

GHS 55. INSURANCE

- DOES THE PROVIDER HAVE INSURANCE COVERAGE ON ALL GROUND HANDLINGS
COMP REF
CARRIED OUT :
a) the provider when providing services for the customer
airlines shall have insurance coverage on all services
rendered to the customer airline(s)
b) the provider shall ensure that the insurance coverage is
sufficient to cover cost in the event of any untoward
incidents/accidents to the customer airline(s).

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 ATTACHMENT 3
CAAM/GH/03/2020 Initial Issue
10 April 2020
GHSP Training

Validity GH CATEGORY
Type Course
(Years) 1 2 3 4 5 6 7 8 9 10 11 12
SMS AWARENESS 2 x x x x x x x x x x x x
Mandatory
AVSEC AWARENESS 3 x x x x x x x x x x x x
(To be completed
HUFAC 2 x x x x x x x x x x x x
within 6 months
from date of AIRSIDE SAFETY 2 x x x x x x x x x x x x
employment)
ERP 2 x x x x x x x x x x x x

*Note: It is sufficient for a staff member to take the course once, for Ground Handling of various categories within 6 months from date of employment.

Type Courses (According to category) Initial & Recurrent Validity of 2 years

Cat 1 – Ground administration & supervision Training matrix and training program shall be determined by GHSP in their
Training Manual which is approved by CAAM.
Cat 2 – Passenger handling
All training may be conducted online or in a classroom.
Cat 3 – Freight & mail handling (documentation)
All Trainer shall require approval from CAAM before he/she can conduct
Cat 4 – Aircraft services
training. Approval validity of 3 years. Trainer evaluation can be made on actual
Cat 5 – Aircraft maintenance class or simulation class.

Cat 6 – Flight operations & crew administration

Functional
Cat 7 – Surface transport

Cat 8 – Catering services

Cat 9 – Baggage handling

Cat 10 – Freight & mail handling

Cat 11 – Ramp handling

Cat 12 – Fuel & oil handling

Training record shall be retained for period of 5 years. It can be retained in softcopy or hardcopy version.

Page 1 of 1
 ATTACHMENT 4
Initial Issue
10 April 2020

OPERATOR’S GROUND HANDLING

AUDIT RESPONSE FORMAT

TA CERTIFICATE
OPERATOR AUDIT DATE:
NO:

CODE FINDING/OBSERVATION REMARKS

OPERATORS FEEDBACK

IMMEDIATE CORRECTIVE ACTION

ROOT CAUSE ANALYSIS

ROOT CAUSE CORRECTION

FOLLOW UP

CLOSURE

NAME:

DESIGNATION:

DATE:
Signature:

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 ATTACHMENT 4
Initial Issue
10 April 2020

REMARKS BY CAAM
(TO BE COMPLETED BY PRINCIPAL OPERATIONS INSPECTOR AFTER REVIEWING OPERATOR’S FEEDBACK)

The corrective action has been reviewed, verified and found to be:

ACCEPTABLE / UNACCEPTABLE

If UNACCEPTABLE, the reason for rejecting the corrective action:

Name:
Date:
Signature

NOTE: OPERATOR RESPONSES TO FINDINGS

(a) With regards to the responses to the CAAM findings, the operator should respond to non-compliances using the following five point
closure plan:

(1) IMMEDIATE CORRECTIVE ACTION

Action taken by the responsible manager has in the short term at least contained the non-compliance and stopped it from
continuing.

(2) ROOT CAUSE ANALYSIS

Sufficient root cause analysis by the responsible person to identify the origin of the finding.

(3) ROOT CAUSE CORRECTION

Sufficient root cause correction by the responsible person that should significantly reduce or eliminate the chance of recurrence.

(4) FOLLOW UP

Timely follow up by line management or the quality assurance programme to verify the effectiveness of the corrective action
taken.

(5) CLOSURE

A statement from the Head of Quality Assurance/Quality Manager or equivalent stating his/her reasons for acceptance of the
corrective actions taken.

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 ATTACHMENT 5
Initial Issue
10 April 2020

CIVIL AVIATION AUTHORITY MALAYSIA

APPLICATION FOR NOMINATION OF AN ACCOUNTABLE MANAGER FOR THE PURPOSE OF
GROUND HANDLING TECHNICAL CERTIFICATION AND SUPERVISION

Note: The operator must have nominated an Accountable Manager, approved by the CAAM who has corporate
authority for ensuring that all operations activities can be financed and carried out to the standard required by
the CAAM.

1 Name of Organisation:

2 Address:

Name of Executive Chairman/

3
Accountable Manager:
4 Telephone No:
5 Facsimile No:
6 Email:

Names of Senior Member(s) delegated by Executive Chairman/Accountable Manager if any:

Name of Senior Member Designation

Signed: Date:

(Executive Chairman/Accountable Manager) Company Stamp:

FOR CAAM USE ONLY

Approved for the position of.................................................................................................................................

Signed: Date:

CAAM Stamp:

Note: The Director of Flight Operations, Civil Aviation Authority of Malaysia must be given at least 10
days prior notice of a proposed change of an Accountable Manager.

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 ATTACHMENT 5
Initial Issue
10 April 2020

CIVIL AVIATION AUTHORITY MALAYSIA

APPLICATION FOR NOMINATION OF POST HOLDERS FOR THE PURPOSE OF GROUND HANDLING
TECHNICAL CERTIFICATION AND SUPERVISION
Note: The operator must have Nominated Post Holders, approved by the CAAM, who are responsible to the
Accountable Manager for Ground Operations, Training and Safety. Nomination for the following posts is
required:
(a) Ground Handling Manager or equivalent.
(b) Ground Training Manager or equivalent.
(c) Safety Manager or equivalent.
(d) Others (as required by the CAAM)

BIOGRAPHICAL DETAILS (This form must be completed in duplicate)

1 Organisation:

2 Address:

3 Position Nominated:

4 Full Name of Person Nominated:

5 Date of Birth:

Please attach with this application giving details in date sequence the following:
(1) General education and technical qualifications.
(2) Full details of employment with positions held during the past ten years.

Signed: Date:
(Executive Chairman/Accountable Manager) Company Stamp:

FOR CAAM USE ONLY

Approved for the position of............................................................................................................................

Signed: Date:
CAAM Stamp:

Note: The Director of Flight Operations, Civil Aviation Authority of Malaysia must be given at least 14
days prior notice of a proposed change of a Nominated Post Holder.

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CAAM/GH/06/2020 ATTACHMENT 6
Initial Issue
10 April 2020

LIST OF MANDATORY MANUALS/DOCUMENTS

Main
No Hub Station Notes Remarks
Base
REGULATORY
1 Civil Aviation Regulation (CAR 2016) X X X S Latest Update
2 Malaysia AIP X X X S GH Category 6
3 Malaysia FOD or Notices X X X S All GH Category
4 GH Category 6
Foreign AIP X X S
Foreign Customer
5 Foreign AIC X X X S Foreign Customer
6 Relevant Local AIP X X X S GH Category 6
7 Relevant Local AIC X X X S GH Category 6
8 Relevant Local Civil Aviation Regulations X X X H/S Link address
9 Dangerous Goods Handbook
X X X H/S GH Cat 2, 3, 9 and 10
(Emergency Response Guidance)
10 Dangerous Goods Regulations(IATA) X X X H/S GH Cat 2, 3, 9 and 10
11 Live Animal Regulations (IATA) X X X H/S GH Cat 2, 3, 9 and 10
12 Perishable Cargo Regulations X X X H/S GH Cat 2, 3, 9 and 10
13 Annex 1-19 X H/S

CERTIFICATES
1 Malaysia GH TA Certificate and TC X X X H Certified True Copy
2 Foreign TA and TC Validation X X X H If applicable
GROUND HANDLING
Ground Operations Manual
1 Category applied/Cargo/Security X X X H/S GH Category Applied
Programme
2 Ground Training Manual X X X H/S GH Category Applied
3 SMS Manual X X X H/S
Corporate Emergency Operations Manual
4 X X X H/S
Station Emergency Response Plan
5 Local Airport Emergency Plan/Manual X X X H/S
6 Aircraft Weight and Balance Manual X X X H/S GH Category Applied

7 Flight Dispatch Manual X X X H/S GH Category Applied

OTHERS
1 First Aid - Booklet/Poster/References X X X H
2 Emergency Telephone List X X X H
3 Station Head Handbook X H

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