ALCATEL 7330 TROUBLESHOOTING GUIDE

FGN3.0.03x

Issue 4 Monday, January 29, 2007

I. Retrieve the 7330 equipment configuration and status:

A. Retrieve the 7330 equipment configuration and status as follows:

isadmin># show equipment slot

=======================================================================
slot table
=======================================================================slot
actual-type enabled error-status availability
-----------------------------------------------------------------------
1/1/1 genc-e yes no-error available
1/1/2 ecnt-a yes no-error available
1/1/3 empty no no-error not-installed
1/1/4 eblt-k yes no-error available
1/1/5 empty no no-installation not-installed
1/1/6 empty no no-installation not-installed
1/1/7 empty no no-installation not-installed
1/2/1 satu-a yes no-error available
1/2/2 edse-a yes no-error available
1/2/3 empty no no-error not-installed
1/2/4 eblt-k yes no-error available
1/2/5 empty no no-installation not-installed
1/2/6 empty no no-installation not-installed
1/2/7 empty no no-installation not-installed
2/1/1 satu-a yes no-error available
2/1/2 edse-a yes no-error available
2/1/3 empty no no-error not-installed
2/1/4 eblt-k yes no-error available
2/1/5 empty no no-installation not-installed
2/1/6 empty no no-installation not-installed
2/1/7 empty no no-installation not-installed
2/2/1 satu-a yes no-error available
2/2/2 edse-a yes no-error available
2/2/3 empty no no-error not-installed
2/2/4 eblt-k yes no-error available
2/2/5 empty no no-installation not-installed
2/2/6 empty no no-installation not-installed
2/2/7 empty no no-installation not-installed
-----------------------------------------------------------------------
slot count : 28
=======================================================================

To Retrieve Part Number and Serial Number information:

isadmin># show equipment slot 1/1/5 detail

========================================================================
slot table (detailed)
========================================================================
------------------------------------------------------------------------
slot
------------------------------------------------------------------------
slot : 1/1/5 planned-type : eblt-k
actual-type : eblt-k oper-status : enabled
error-status : no-error
availability : available alarm-profile : none
capab-profile : 8vc_default
manufacturer : ALCL
mnemonic : "EBLT-K "
pba-code : 3FE25549AAAB
fpba-code : 3FE25549AAAB
fpba-ics : 01
clei-code : VACVJY0AAA
serial-no : "CB32G724 "
failed-test : 00:00:00:00
================================================================================

To show the filter cards information:

2
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
NOTE: Corresponding EBLT-K must be equipped to detect the applique cards.
Applique cards are required to allow port synchronization!!

isadmin># show equipment applique

==========================================================================================
applique table
==========================================================================================
applique actual-type enabled error-status availability
---------------------------------------------------------------------------------------
1/1/2 pwio-b no no-planned-board available
1/1/3 unknown no no-planned-board available
1/1/4 avpc-a yes no-error available
1/1/5 empty no no-error dependency
1/1/6 empty no no-error dependency
1/1/7 empty no no-error dependency
1/2/2 pwio-b no no-planned-board available
1/2/3 empty no no-error dependency
1/2/4 avpc-a yes no-error available
1/2/5 empty no no-error dependency
1/2/6 empty no no-error dependency
1/2/7 empty no no-error dependency
2/1/2 pwio-b no no-planned-board available
2/1/3 empty no no-error dependency
2/1/4 avpc-a yes no-error available
2/1/5 empty no no-error dependency
2/1/6 empty no no-error dependency
2/1/7 empty no no-error dependency
2/2/2 pwio-b no no-planned-board available
2/2/3 empty no no-error dependency
2/2/4 avpc-a yes no-error available
2/2/5 empty no no-error dependency
2/2/6 empty no no-error dependency
2/2/7 empty no no-error dependency
-----------------------------------------------------------------------
applique count : 24
=======================================================================

To show filter card details:

isadmin># show equipment applique 1/1/5 detail

=============================================================================
applique table (detailed)
=============================================================================
--------------------------------------------------------------------------------
applique
--------------------------------------------------------------------------------
applique : 1/1/5 planned-type : avpc-a
actual-type : avpc-a oper-status : enabled
error-status : no-error
availability : available
manufacturer : ALCL
mnemonic : "AVPC-A "
pba-code : 3FE26509AGAA
fpba-code : 3FE26509AGAA
fpba-ics : 01
clei-code : VAUCACMKAA
serial-no : "DK0615NA03Q "
failed-test : 00:00:00:00

3
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
B. Retrieve the 7330 equipment provisioned configuration as follows:
isadmin># info configure equipment slot flat
configure equipment slot 1/1/1 planned-type genc-e unlock
configure equipment slot 1/1/2 planned-type ecnt-a unlock
configure equipment slot 1/1/3 unlock
configure equipment slot 1/1/4 planned-type eblt-k unlock
configure equipment slot 1/1/5 planned-type eblt-k unlock
configure equipment slot 1/1/6 planned-type eblt-k unlock
configure equipment slot 1/1/7 planned-type eblt-k unlock
configure equipment slot 1/2/1 planned-type satu-a unlock
configure equipment slot 1/2/2 planned-type edse-a unlock
configure equipment slot 1/2/3 unlock
configure equipment slot 1/2/4 planned-type eblt-k unlock
configure equipment slot 1/2/5 planned-type eblt-k unlock
configure equipment slot 1/2/6 planned-type eblt-k unlock
configure equipment slot 1/2/7 planned-type eblt-k unlock
configure equipment slot 2/1/1 planned-type satu-a unlock
configure equipment slot 2/1/2 planned-type edse-a unlock
configure equipment slot 2/1/3 unlock
configure equipment slot 2/1/4 planned-type eblt-k unlock
configure equipment slot 2/1/5 planned-type eblt-k unlock
configure equipment slot 2/1/6 planned-type eblt-k unlock
configure equipment slot 2/1/7 planned-type eblt-k unlock
configure equipment slot 2/2/1 planned-type satu-a unlock
configure equipment slot 2/2/2 planned-type edse-a unlock
configure equipment slot 2/2/3 unlock
configure equipment slot 2/2/4 planned-type eblt-k unlock
configure equipment slot 2/2/5 planned-type eblt-k unlock
configure equipment slot 2/2/6 planned-type eblt-k unlock
configure equipment slot 2/2/7 planned-type eblt-k unlock

isadmin># info configure equipment applique flat

configure equipment applique 1/1/4 planned-type avpc-a
configure equipment applique 1/1/5 planned-type avpc-a
configure equipment applique 1/1/6 planned-type avpc-a
configure equipment applique 1/1/7 planned-type avpc-a
configure equipment applique 1/2/4 planned-type avpc-a
configure equipment applique 1/2/5 planned-type avpc-a
configure equipment applique 1/2/6 planned-type avpc-a
configure equipment applique 1/2/7 planned-type avpc-a
configure equipment applique 2/1/4 planned-type avpc-a
configure equipment applique 2/1/5 planned-type avpc-a
configure equipment applique 2/1/6 planned-type avpc-a
configure equipment applique 2/1/7 planned-type avpc-a
configure equipment applique 2/2/4 planned-type avpc-a
configure equipment applique 2/2/5 planned-type avpc-a
configure equipment applique 2/2/6 planned-type avpc-a
configure equipment applique 2/2/7 planned-type avpc-a

4
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
 C. Execute the following command to verify that all fibers are connected:

isadmin># show equipment external-link-host

===============================================================
external-link-host table
===============================================================
faceplate-number shub downlink-status
-----------------------------------------------------------------------
4 21 uplink
5 22 uplink
6 5 ok
7 6 ok
8 7 ok
9 8 ok
10 9 ok
11 10 ok
12 11 ok
13 12 ok
14 13 ok
15 14 ok
16 15 ok
17 16 ok
-----------------------------------------------------------------------
external-link-host count : 14
Note: Ports 6&7 should be downlinks. If showing up as uplinks, execute the following command to
modify the configuration:
Isadmin>#Configure equipment external-link-host [6,7] direction remote-lt

II. Verify service HUB (SHUB) port interface configuration:

Use the following command to verify the status of the fiber uplink interfaces for the 7330. You will not be
able to ping the 7330 management IP or customers will not be able to surf until the uplink interface is up.
Currently, BellSouth only uses the first 5 SHUB ports for uplink toward the network and ports 6 and 7 will
be used for downlink or expansion shelf configuration. During new turn up or NT change out the described
BellSouth configuration should be used.

isadmin># show interface shub port

=============================================================================
port table
=============================================================================
port admin-status oper-status speed type duplex
----------------------------------------------------------------------------------------------------------
1 up up one-gb network full
2 auto-up down one-gb network full
3 auto-up down one-gb network full
4 auto-up down one-gb network full
5 auto-up down one-gb network full
6 down down one-gb unused full
7 down down one-gb unused full
-----------------------------------------------------------------------------------------------------------
port count : 7

5
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
Note: Ports 2-5 should be modified to “up” instead of “auto-up” for admin status in order to generate
alarms when the port goes down: isadmin#> configure interface shub port 2 admin-status up
III. Verify 7330 system management configuration:

A. Execute the following commands to verify management configuration:

===============================================================
isadmin># info configure system management
configure system
#----------------------------------------------------------------------------------------------------------
echo "system"
#----------------------------------------------------------------------------------------------------------
management
host-ip-address manual:10.144.128.226/27
default-route 10.144.128.225
exit
exit
#----------------------------------------------------------------------------------------------------------

B. Verify the system management is configured for single public IP as follows:

isadmin># info configure system

configure
#----------------------------------------------------------------------------------------------------------
echo "system"
#----------------------------------------------------------------------------------------------------------
system
id MIAMFLGR06W
name ASAM
location "Alcatel Bell - Antwerpen"
contact-person Alcatel
en-snmp-auth-trap
ether-shape-rate 2000
mgnt-vlan-id 4093
system-mac 00:17:cc:00:31:7a/00:17:cc:00:31:7c/24
single-public-ip
management
host-ip-address manual:10.144.130.2/27
default-route
exit

Note: Press CTRL-C to stop the response from scrolling all the way as soon as the single-public-ip
line is shown.

C. Execute the following commands to delete an existing management IP address configuration. For
example, if the ECNT-A board was used at another location.
i.) configure system management no default-route
ii.) configure system management host-ip-address manual:10.144.128.226/27
iii.) configure system management default-route 10.144.128.225
iv.) info configure system management

6
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
 D. Verify that the AMS management NAT IP is configured. Operators will be unable to discover the
element without these settings in place for both the system and the SHUB.

===============================================================
isadmin># info configure system security snmp community
configure system security snmp
#----------------------------------------------------------------------------------------------------------
echo "system"
#----------------------------------------------------------------------------------------------------------
community AMS host-address 139.76.53.0/24
context shub
exit
community public host-address 139.76.53.0/24
exit

E. To configure the AMS SNMP community string entries, use the following commands:
i.) configure system security snmp community public host-address 139.76.53.0/24
privledge read-write
ii.) configure system security snmp community AMS host-address 139.76.53.0/24
privledge read-write context shub

F. To delete the AMS SNMP community string entries, use the following commands :
i.) configure system security snmp no community public host-address 139.76.53.0/24
ii.) configure system security snmp no community AMS host-address 139.76.53.0/24

IV. Verify subscriber and bridge port configuration:

A. Execute the following command to verify XDSL port configuration.

isadmin># info configure xdsl line 1/1/4/1
configure xdsl
#------------------------------------------------------------------------------------------------------
echo "xdsl"
#------------------------------------------------------------------------------------------------------
line 1/1/4/1
service-profile 7
spectrum-profile 5
admin-up
transfer-mode atm
tca-line-threshold
enable
es-farend 550
exit
#------------------------------------------------------------------------------------------------------
Note: The same command with “detail” option will show profile names and detail operational
statuses of the port.

7
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
isadmin># show xdsl operational-data line 2/1/6/13 detail
==========================================================================
line table (detailed)
==========================================================================
--------------------------------------------------------------------------------
line
--------------------------------------------------------------------------------
if-index : 2/1/6/13 adm-state : up
opr-state/tx-rate-ds : up :8128 tx-rate/us : 508
tx-rate/ds : 8128 max-tx-rate-us : 1231
max-tx-rate-ds : 24133 inp-up : 18
inp-dn : 0 interl-us : 2
interl-ds : 0 cur-op-mode : g992-5-a
rinit-1d : 0

B. Execute the following command to verify ATM PVC configuration and status.
isadmin># show atm pvc 1/1/4/1:8:35
=============================================================
pvc table
=============================================================
port-index admin-status operational-status last-change curr-encap-type
-------------------------------------------------------------------------------------------------------
1/1/4/1:8:35 admin-up up 0 llc-snap
pvc count : 1

C. Execute the following commands to verify bonding group configuration and status.
isadmin># info configure xdsl-bonding group 1/1/4/3 detail
configure xdsl-bonding
#-------------------------------------------------------------------------------
echo "xdsl-bonding"
#-------------------------------------------------------------------------------
group 1/1/4/3
group-profile 1
link 1/1/4/3
exit
link 1/1/4/4
exit
up
group-profile-name bonding-1
exit

isadmin># show xdsl-bonding operational-data far-end 1/1/4/1 detail

======================================================================
=
far-end table (detailed)
======================================================================
=

--------------------------------------------------------------------------------
far-end
8
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
 --------------------------------------------------------------------------------
if-index : 1/1/4/1 actual-bitrate-down : 46000

D. Execute the following command to verify bridge port configuration for one port.
isadmin># info configure bridge port 1/1/4/1:8:35
configure bridge
#----------------------------------------------------------------------------------------------------------------------------
echo "bridge"
#----------------------------------------------------------------------------------------------------------------------------
port 1/1/4/1:8:35
max-unicast-mac 8
vlan-id 101
untagged
exit
pvid 101
exit
#---------------------------------------------------------------------------------------------------------------------------

E. Execute the following command to get the total number of subscribers per 7330.
isadmin># show bridge port-to-atm-pvc
=============================================================
port-to-atm-pvc table
=============================================================
bridge-port port
-------------------------------------------------------------------------------------------------------
34 1/1/4/8
35 1/1/4/12
39 1/1/4/7
43 1/1/4/2
44 1/1/4/9
45 1/1/4/5
46 1/1/4/10
47 1/1/4/15
49 1/1/4/23
50 1/1/4/1
port-to-atm-pvc count : 10
=============================================================

F. Execute the following command to verify IGMP configuration for 7330 system.
(FOR CUSTOMER WITH IPTV SERVICE ONLY!)
isadmin># info configure igmp system
configure igmp
#------------------------------------------------------------------------------------------------------
echo "igmp"
#------------------------------------------------------------------------------------------------------
system
src-ip-address 10.1.1.1
start
exit
#------------------------------------------------------------------------------------------------------

9
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
isadmin># info configure igmp shub igs-system
configure igmp shub
#------------------------------------------------------------------------------------------------------
echo "igmp"
#------------------------------------------------------------------------------------------------------
igs-system
start-snooping
enable-snooping
self-ip-addr-mode configure
trace-selection 0
self-ip-addr 10.1.1.2
exit
#------------------------------------------------------------------------------------------------------

G. Execute the following command to verify IGMP port specific configuration.

(FOR CUSTOMER WITH IPTV SERVICE ONLY!)

isadmin># info configure igmp channel 1/1/4/1:8:35

configure igmp
#------------------------------------------------------------------------------------------------------
echo "igmp"
#------------------------------------------------------------------------------------------------------
channel 1/1/4/1:8:35
max-num-group 10
fullview-packages [1]
exit
preview-packages [1...1024]
exit
#------------------------------------------------------------------------------------------------------
NOTE: If no groups are set for the IGMP channels execute the following command:
configure igmp channel 1/1/4/1:8:35 max-num-group 10

H. Execute the following command to verify traffic flow on an XDSL port.

isadmin># show vlan current-15min-stats 101 port 1/1/4/5:8:35 detail
==========================================================
current-15min-stats table (detailed)
==========================================================
current-15min-stats
---------------------------------------------------------------------------------------------------
vlanid : 101
port : 1/1/4/5:8:35 elapsed-time :147
measure-time : 1470
---------------------------------------------------------------------------------------------------
up stream counters
---------------------------------------------------------------------------------------------------
forward-frame : 44
forward-byte : 3598
discard-frame : 0
discard-byte : 0
---------------------------------------------------------------------------------------------------
down stream counters
---------------------------------------------------------------------------------------------------
forward-frame : 44
forward-byte : 5572
discard-frame : 0
10
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
 discard-byte : 0

Note: Re-execute multiple times using the up arrow key to refresh the stats.

I. Execute the following commands to verify the MAC address of the modem has been discovered at
the LT and SHUB respectively:

isadmin># show vlan fdb

===============================================================
fdb table
vlan-id mac port bridge-port status
------------------------------------------------------------------------------------------------------------
101 00:18:3a:12:f3:3e 1/1/4/1:8:35 52 learned
101 00:18:39:0a:02:a6 1/1/4/3:8:35 63 learned
101 00:0f:cc:78:3d:22 1/1/4/5:8:35 45 learned
101 00:0f:cc:77:51:c6 1/1/4/11:8:35 62 learned
101 00:0f:cc:4d:7e:8a 1/1/4/12:8:35 35 learned
101 00:0f:db:4c:0d:95 1/1/4/16:8:35 53 learned
101 00:0d:72:af:52:88 1/1/4/21:8:35 54 learned
101 00:0f:cc:78:30:92 1/1/4/22:8:35 51 learned
101 00:0f:cc:79:d4:ce 1/1/4/24:8:35 61 learned
------------------------------------------------------------------------------------------------------------
fdb count : 9
===============================================================

isadmin># show vlan shub-fdb

===============================================================
shub-fdb table
===============================================================
vlanid mac bridge-port status
------------------------------------------------------------------------------------------------------------
101 00:0d:72:af:52:88 lt:1/1/4 learned
101 00:0f:cc:4d:7e:8a lt:1/1/4 learned
101 00:0f:cc:77:51:c6 lt:1/1/4 learned
101 00:0f:cc:78:30:92 lt:1/1/4 learned
101 00:0f:cc:79:d4:ce lt:1/1/4 learned
101 00:18:39:0a:02:a6 lt:1/1/4 learned
101 00:18:3a:12:f3:3e lt:1/1/4 learned
101 00:30:88:02:34:9f network:1 learned
4093 00:17:cc:00:31:7a nt learned
4093 00:30:88:02:34:9f network:1 learned
4094 06:00:00:00:00:80 nt learned
4094 06:00:00:00:00:c0 lt:1/1/4 learned
4094 06:00:00:00:44:c0 lt:1/1/16 learned
4094 06:00:00:00:48:c0 lt:1/1/8 learned
4094 06:00:00:00:84:c0 lt:1/1/12 learned
-----------------------------------------------------------------------------------------------------------
shub-fdb count : 17
===============================================================
11
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
NOTE: The MAC address associated with a particular port has to be registered by both the 7330 system
LT (show vlan fdb) and the SHUB (show vlan shub-fdb) to pass traffic.

V. Software Management and Reset commands:

A. Execute the following command to verify the 7330 overall software package.
isadmin># show software-mngt oswp
=============================================================
oswp table
=============================================================
index name availability act-status commit-status
-------------------------------------------------------------------------------------------------------
1 L6GPAA24.934 enabled active committed
2 NO_OSWP empty not-active un-committed
-------------------------------------------------------------------------------------------------------
oswp count : 2
=============================================================
B. Execute the following command to verify the 7330 SHUB software version.
isadmin># show system shub entry version detail
=============================================================
version table (detailed)
=============================================================
sw-release-num : LANX_R2.4.9.9
=============================================================

Here are the possible OSWP versions as of today:

L6GPAA23.105 or OSWPAA23.105 - FGN2.1.0
L6GPAA24.818 or OSWPAA24.818 - FGN3.0.01
L6GPAA24.929 or OSWPAA24.929 - FGN3.0.03
L6GPAA24.934 or OSWPAA24.934 - FGN3.0.03c
L6GPAA24.936 or OSWPAA24.936-FGN3.0.03e

C. Execute the following command (s) to reset the 7330.

isadmin># admin equipment reboot-isam
with-self-test ! restart with selftest
without-self-test ! restart without selftest
hot-restart ! reboot, but don't touch the hardware
isadmin># admin equipment reboot-isam without-self-test

Note: Reset without-self-test is the preferred method!

D. Execute the following command to remove the NT database while preserving the management IP
configuration.

i.) First, you need to find out the OSWP index number of the active package so that you execute
using the correct index.

12
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.
 isadmin># show software-mngt oswp
==========================================================================
oswp table
==========================================================================
index name availability act-status commit-status
--------------------------------------------------------------------------------
1 OSWPAA24.936 enabled active committed
2 NO_OSWP empty not-active un-committed
--------------------------------------------------------------------------------
oswp count : 2

ii.) Now that you found out that the active OSWP is on index #1, execute the reset command as
follows:

isadmin># admin software-mngt oswp 1 activate with-default-db

NOTE: The following are other reset options.

isadmin># admin software-mngt oswp 1 activate ?
with-linked-db ! activate OSWP with linked database {Usually for upgrades}
with-default-db ! activate OSWP with default database {Erases DB without removing IP config}
clear-db ! prepare NT board for migration(=>ISAM shutdown and NT Locks!)

Note: The clear-db option will lock up the NT after completely erasing the DB including SHUB DB
and IP configuration. A physical ECNT-A board reseat is necessary to restore the system. Therefore,
it is not the recommended method unless it is absolutely necessary and on-site tech is available to
reseat the NT board.

VI. Password Security command:

Execute the following command to reset and overwrite the password. In some cases, some field technicians
may have mistakenly used upper case letters for the password instead of lower case.

isadmin># configure system security operator isadmin password plain:"ans#150"

show pppox-relay cross-connect session engine

13
Issue 1
ALCATEL PROPRIETARY AND CONFIDENTIAL:
Not For Disclosure Outside Of Alcatel and BellSouth.