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Technical Bulletin: Error Codes For iVMS-4200 Client Software

This technical bulletin provides information on common error codes for the iVMS-4200 client software. Error code 1 means a username or password error, likely from entering incorrect login credentials. Error code 7 refers to a failure to connect to the device, possibly due to it being offline, network issues, or improperly forwarded ports. Error codes 9 and 10 indicate timeout errors receiving data from the device, usually due to network or bandwidth problems. Error codes 55 and 56 mean the IP or MAC address does not match what was bonded to the remote user account.

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649 views1 page

Technical Bulletin: Error Codes For iVMS-4200 Client Software

This technical bulletin provides information on common error codes for the iVMS-4200 client software. Error code 1 means a username or password error, likely from entering incorrect login credentials. Error code 7 refers to a failure to connect to the device, possibly due to it being offline, network issues, or improperly forwarded ports. Error codes 9 and 10 indicate timeout errors receiving data from the device, usually due to network or bandwidth problems. Error codes 55 and 56 mean the IP or MAC address does not match what was bonded to the remote user account.

Uploaded by

Ivonne MN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TM

TECHNICAL BULLETIN
Title: Common Error Codes
Date: 1/29/2014 Version: 1 Pages 1
Product: iVMS-4200 client software
Action Required: Information Only

Error Codes for iVMS-4200 client software

Q: What is error code 1?


Err: User name or password error.
A: Confirm if username and password for the device was entered correctly.

Q: What is error code 7?


Err: Failed to connect to the device. The device is off-line or connection timeout caused by network.
A: Local connection: Check the network configuration and IP address of the computer.
Remote connection: Check if the ports are forwarded for the device.

Q: What is error code 9 or 10?


Err 9: Failed to receive data from device.
Err 10: Timeout when receiving the data from the device.
A: This is usually due to a connection timeout caused by network connection or bandwidth.

Q: What is error code 55?


Err: IP address not match.
A: An IP address was bonded to the remote user.
1. From the DVR/NVR, go to Menu -> System Configuration -> User.

2. Click the Edit icon to enter the Edit User menu.


3. Enter all zeros for the IP Address (0.0.0.0). Click the OK button to save the setting.
4. If you still cannot login, please request a password reset to default the user account.
http://www.hik-online.com/en/us -> Support -> Technical Bulletin -> Product Identification and Password Reset

Q: What is error code 56?


Err: MAC address not match.
A: A MAC address was bonded to the remote user.
1. From the DVR/NVR, go to Menu -> System Configuration -> User.

2. Click the Edit icon to enter the Edit User menu.


3. Enter all zeros for the User’s MAC Address (00:00:00:00:00:00). Click the OK button to save the setting.
4. If you still cannot login, please request a password reset to default the user account.
http://www.hik-online.com/en/us -> Support -> Technical Bulletin -> Product Identification and Password Reset

-1-
Hikvision USA, Inc.
908 Canada Court, Industry, CA 91748
Phone: 909-895-0400 Fax: 909-595-0788
Email: techsupport@hikvisionusa.com Website: http://www.hikvision.com

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