HOPONE

 INTERNET  CORP  

IT  Disaster  Recovery  Plan  

Template  
Compliments  of:  
 
Tim  Sexton  
1/1/2015  
 

An  information  technology  (IT)  disaster  recovery  (DR)  plan  provides  a  structured  approach  for  
responding  to  unplanned  incidents  that  threaten  an  IT  infrastructure,  which  includes  hardware,  
software,  networks,  processes  and  people.  Protecting  your  firm's  investment  in  its  technology  
infrastructure,  and  protecting  your  firm's  ability  to  conduct  business  are  the  key  reasons  for  
implementing  an  IT  disaster  recovery  plan.  
 IT  Disaster  Recovery  Plan  Template  
 
 

Revision  History  
 
REVISION   DATE   NAME   DESCRIPTION  
Original  1.0        

       

       

 
 

 
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 IT  Disaster  Recovery  Plan  Template  
 
Table of Contents

Information Technology Statement of Intent...................................................................... 4  

Policy Statement ........................................................................................................................ 4  
Objectives .................................................................................................................................... 4  
Key Personnel Contact Info .................................................................................................... 5  
Notification Calling Tree .......................................................................................................... 7  
External Contacts ...................................................................................................................... 8  
External Contacts Calling Tree ............................................................................................ 12  
1   Plan Overview ................................................................................................................... 13  
1.1   Plan Updating ............................................................................................................. 13  
1.2   Plan Documentation Storage ................................................................................... 13  
1.3   Backup Strategy ......................................................................................................... 13  
1.4   Risk Management ...................................................................................................... 14  
2   Emergency Response ..................................................................................................... 15  
2.1   Alert, escalation and plan invocation ...................................................................... 15  
2.1.1   Plan Triggering Events ............................................................................................. 15  
2.1.2   Assembly Points ................................................................................................... 15  
2.1.3   Activation of Emergency Response Team ................................................................ 15  
2.2   Disaster Recovery Team .......................................................................................... 15  
2.3   Emergency Alert, Escalation and DRP Activation ................................................ 15  
2.3.1   Emergency Alert ....................................................................................................... 16  
2.3.2   DR Procedures for Management ............................................................................... 16  
2.3.3   Contact with Employees ........................................................................................... 16  
2.3.4   Backup Staff.............................................................................................................. 17  
2.3.5   Recorded Messages / Updates .................................................................................. 17  
2.3.7   Alternate Recovery Facilities / Hot Site ................................................................... 17  
2.3.8   Personnel and Family Notification ........................................................................... 17  
3   Media ................................................................................................................................... 17  
3.1   Media Contact ............................................................................................................. 17  
3.2   Media Strategies ........................................................................................................ 17  
3.3   Media Team ................................................................................................................ 17  
3.4   Rules for Dealing with Media.................................................................................... 17  
4   Insurance............................................................................................................................ 18  
5   Financial and Legal Issues ............................................................................................ 19  
5.1   Financial Assessment................................................................................................ 19  
5.2   Financial Requirements ............................................................................................ 19  
5.3   Legal Actions .............................................................................................................. 19  
6   DRP Exercising ................................................................................................................. 19  
Appendix A – Technology Disaster Recovery Plan Templates ................................... 20  
Disaster Recovery Plan for <System One> ....................................................................... 20  
Disaster Recovery Plan for <System Two> ....................................................................... 24  

 
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Disaster Recovery Plan for Local Area Network (LAN) ................................................... 27  
Disaster Recovery Plan for Wide Area Network (WAN) .................................................. 30  
Disaster Recovery Plan for Remote Connectivity ............................................................. 33  
Disaster Recovery Plan for Voice Communications ......................................................... 36  
Appendix B – Suggested Forms .......................................................................................... 39  
Damage Assessment Form .................................................................................................. 39  
Management of DR Activities Form .................................................................................... 40  
Disaster Recovery Event Recording Form ......................................................................... 41  
Disaster Recovery Activity Report Form ............................................................................ 42  
Mobilizing the Disaster Recovery Team Form .................................................................. 43  
Mobilizing the Business Recovery Team Form ................................................................. 44  
Monitoring Business Recovery Task Progress Form ....................................................... 45  
Preparing the Business Recovery Report Form................................................................ 46  
Communications Form .......................................................................................................... 47  
Returning Recovered Business Operations to Business Unit Leadership .................... 48  
Business Process/Function Recovery Completion Form ................................................ 49  

 
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 IT  Disaster  Recovery  Plan  Template  
 

Information Technology Statement of Intent

This document delineates our policies and procedures for technology disaster recovery, as well as our
process-level plans for recovering critical technology platforms and the telecommunications
infrastructure. This document summarizes our recommended procedures. In the event of an actual
emergency situation, modifications to this document may be made to ensure physical safety of our people,
our systems, and our data.

Our mission is to ensure information system uptime, data integrity and availability, and business
continuity.

Policy Statement

Corporate management has approved the following policy statement:

• The company shall develop a comprehensive IT disaster recovery plan.

• A formal risk assessment shall be undertaken to determine the requirements for the disaster recovery
plan.
• The disaster recovery plan should cover all essential and critical infrastructure elements, systems and
networks, in accordance with key business activities.
• The disaster recovery plan should be periodically tested in a simulated environment to ensure that it
can be implemented in emergency situations and that the management and staff understand how it is
to be executed.
• All staff must be made aware of the disaster recovery plan and their own respective roles.
• The disaster recovery plan is to be kept up to date to take into account changing circumstances.

Objectives

The principal objective of the disaster recovery program is to develop, test and document a well-
structured and easily understood plan which will help the company recover as quickly and effectively as
possible from an unforeseen disaster or emergency which interrupts information systems and business
operations. Additional objectives include the following:

• The need to ensure that all employees fully understand their duties in implementing such a plan
• The need to ensure that operational policies are adhered to within all planned activities
• The need to ensure that proposed contingency arrangements are cost-effective
• The need to consider implications on other company sites
• Disaster recovery capabilities as applicable to key customers, vendors and others
 

 
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Key Personnel Contact Info

Name, Title Contact Option Contact Number

Work

Alternate

Mobile

Home

Email Address

Alternate Email

Work

Alternate

Mobile  

Home

Email Address

Alternate Email

Work

Alternate

Mobile

Home

Email Address

Alternate Email

  Work

Alternate

 
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 IT  Disaster  Recovery  Plan  Template  
 
Name, Title Contact Option Contact Number

Mobile

Home

Email Address

Alternate Email

  Work

Alternate

Mobile

Home

Email Address

Alternate Email

  Work

Alternate

Mobile

Home

Email Address

Alternate Email

 
 
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 IT  Disaster  Recovery  Plan  Template  
 
 

Notification Calling Tree

   

 
Person  
Identifying  
Incident  

 
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External Contacts

Name, Title Contact Option Contact Number

Landlord / Property Manager

Account Number None

Work

Mobile

Home

Email Address

Power Company

Account Number Work

Mobile

Home

Email Address

Telecom Carrier 1

Account Number Work

Mobile

  Fax

Home

Email Address

Telecom Carrier 2

Account Number Work

  Mobile

Home

 
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Name, Title Contact Option Contact Number

Email Address

Hardware Supplier 1

Account  Number     Work

Mobile

Emergency Reporting

Email Address

Server Supplier 1

Account Number. Work

Mobile

Fax

Email Address

Workstation Supplier 1

Account Number Work

Mobile

Home

Email Address

Office Supplies 1

Account Number C3095783 Work

Mobile

Home

Email Address

Insurance – Name

 
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 IT  Disaster  Recovery  Plan  Template  
 
Name, Title Contact Option Contact Number

Account Number Work

Mobile

Home

Email Address

Site Security –

Account Number Work

Mobile

Home

Email Address

Off-Site Storage 1

Account  Number   Work

Mobile

Home

Email Address

Off-Site Storage 2

Account Number User ID

Password

Home

Email Address

HVAC –

Account  Number     Work

  Mobile

 
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 IT  Disaster  Recovery  Plan  Template  
 
Name, Title Contact Option Contact Number

Home

Email Address

Power Generator –

Account  Number   Work

Mobile

Home

Email Address

Other –

Account  Number   Work

Mobile

Home

Email Address

 
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 IT  Disaster  Recovery  Plan  Template  
 
External Contacts Calling Tree

   

 
   

 
 
 

   
 

   

 
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 IT  Disaster  Recovery  Plan  Template  
 
1 Plan Overview
1.1 Plan Updating
It is necessary for the DRP updating process to be properly structured and controlled. Whenever changes
are made to the plan they are to be fully tested and appropriate amendments should be made to the
training materials. This will involve the use of formalized change control procedures under the control of
the IT Director.

1.2 Plan Documentation Storage

Copies of this Plan, CD, and hard copies will be stored in secure locations to be defined by the company.
Each member of senior management will be issued a CD and hard copy of this plan to be filed at home.
Each member of the Disaster Recovery Team and the Business Recovery Team will be issued a CD and
hard copy of this plan. A master protected copy will be stored on specific resources established for this
purpose.

1.3 Backup Strategy

Key business processes and the agreed backup strategy for each are listed below. The strategy chosen is
for a fully mirrored recovery site at the company’s offices in _____. This strategy entails the maintenance
of a fully mirrored duplicate site which will enable instantaneous switching between the live site
(headquarters) and the backup site.

KEY BUSINESS PROCESS BACKUP STRATEGY

IT Operations Fully mirrored recovery site

Tech Support - Hardware Fully mirrored recovery site

Tech Support - Software Fully mirrored recovery site

Facilities Management Fully mirrored recovery site

Email Fully mirrored recovery site

Purchasing Fully mirrored recovery site

Disaster Recovery Fully mirrored recovery site

Finance Fully mirrored recovery site

Contracts Admin Fully mirrored recovery site

Warehouse & Inventory Fully mirrored recovery site

Product Sales Fully mirrored recovery site

Maintenance Sales Fully mirrored recovery site

Human Resources Off-site data storage facility

 
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 IT  Disaster  Recovery  Plan  Template  
 
Testing Fully Mirrored Recovery site - Fully mirrored recovery site

Workshop Fully Mirrored Recovery site - Fully mirrored recovery site

Call Center Fully mirrored recovery site

Web Site Fully mirrored recovery site

1.4 Risk Management

There are many potential disruptive threats which can occur at any time and affect the normal business
process. We have considered a wide range of potential threats and the results of our deliberations are
included in this section. Each potential environmental disaster or emergency situation has been
examined. The focus here is on the level of business disruption which could arise from each type of
disaster.

Potential disasters have been assessed as follows:

Brief Description Of Potential

Potential Disaster Probability Rating Impact Rating Consequences & Remedial
Actions

Flood 3 4 All critical equipment is located on

1st Floor

Fire 3 4 FM200 suppression system

installed in main computer
centers. Fire and smoke detectors
on all floors.

Tornado 5

Electrical storms 5

Act of terrorism 5

Act of sabotage 5

Electrical power 3 4 Redundant UPS array together

with auto standby generator that is
failure tested weekly & remotely
monitored 24/7. UPSs also
remotely monitored.

Loss of communications network 4 4 Two diversely routed T1 trunks

services into building. WAN redundancy,
voice network resilience

Probability: 1=Very High, 5=Very Low Impact: 1=Total destruction, 5=Minor annoyance

 
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 IT  Disaster  Recovery  Plan  Template  
 
2 Emergency Response
2.1 Alert, escalation and plan invocation

2.1.1   Plan  Triggering  Events  

Key trigger issues at headquarters that would lead to activation of the DRP are:

• Total loss of all communications

• Total loss of power
• Flooding of the premises
• Loss of the building

2.1.2     Assembly  Points  

Where the premises need to be evacuated, the DRP invocation plan identifies two evacuation assembly
points:

• Primary – Far end of main parking lot;

• Alternate – Parking lot of company across the street

2.1.3   Activation  of  Emergency  Response  Team  

When an incident occurs the Emergency Response Team (ERT) must be activated. The ERT will then
decide the extent to which the DRP must be invoked. All employees must be issued a Quick Reference
card containing ERT contact details to be used in the event of a disaster. Responsibilities of the ERT are
to:

• Respond immediately to a potential disaster and call emergency services;

• Assess the extent of the disaster and its impact on the business, data center, etc.;
• Decide which elements of the DR Plan should be activated;
• Establish and manage disaster recovery team to maintain vital services and return to normal
operation;
• Ensure employees are notified and allocate responsibilities and activities as required.

2.2 Disaster Recovery Team

The team will be contacted and assembled by the ERT. The team's responsibilities include:

• Establish facilities for an emergency level of service within 2.0 business hours;
• Restore key services within 4.0 business hours of the incident;
• Recover to business as usual within 8.0 to 24.0 hours after the incident;
• Coordinate activities with disaster recovery team, first responders, etc.
• Report to the emergency response team.

2.3 Emergency Alert, Escalation and DRP Activation

This policy and procedure has been established to ensure that in the event of a disaster or crisis, personnel
will have a clear understanding of who should be contacted. Procedures have been addressed to ensure
that communications can be quickly established while activating disaster recovery.

 
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 IT  Disaster  Recovery  Plan  Template  
 
The DR plan will rely principally on key members of management and staff who will provide the
technical and management skills necessary to achieve a smooth technology and business recovery.
Suppliers of critical goods and services will continue to support recovery of business operations as the
company returns to normal operating mode.

2.3.1   Emergency  Alert  

The person discovering the incident calls a member of the Emergency Response Team in the order listed:

Emergency Response Team

• _________

• _________

• _________

If not available try:

• _________

• _________

The Emergency Response Team (ERT) is responsible for activating the DRP for disasters identified in
this plan, as well as in the event of any other occurrence that affects the company’s capability to perform
normally.

One of the tasks during the early stages of the emergency is to notify the Disaster Recovery Team (DRT)
that an emergency has occurred. The notification will request DRT members to assemble at the site of the
problem and will involve sufficient information to have this request effectively communicated. The
Business Recovery Team (BRT) will consist of senior representatives from the main business
departments. The BRT Leader will be a senior member of the company's management team, and will be
responsible for taking overall charge of the process and ensuring that the company returns to normal
working operations as early as possible.

2.3.2   DR  Procedures  for  Management  

Members of the management team will keep a hard copy of the names and contact numbers of each
employee in their departments. In addition, management team members will have a hard copy of the
company’s disaster recovery and business continuity plans on file in their homes in the event that the
headquarters building is inaccessible, unusable, or destroyed.

2.3.3   Contact  with  Employees  

Managers will serve as the focal points for their departments, while designated employees will call other
employees to discuss the crisis/disaster and the company’s immediate plans. Employees who cannot
reach staff on their call list are advised to call the staff member’s emergency contact to relay information
on the disaster.

 
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2.3.4   Backup  Staff  
If a manager or staff member designated to contact other staff members is unavailable or incapacitated,
the designated backup staff member will perform notification duties.

2.3.5   Recorded  Messages  /  Updates  

For the latest information on the disaster and the organization’s response, staff members can call a toll-
free hotline listed in the DRP wallet card. Included in messages will be data on the nature of the disaster,
assembly sites, and updates on work resumption.

2.3.7   Alternate  Recovery  Facilities  /  Hot  Site  

If necessary, the hot site at SunGard will be activated and notification will be given via recorded
messages or through communications with managers. Hot site staffing will consist of members of the
disaster recovery team only for the first 24 hours, with other staff members joining at the hot site as
necessary.

2.3.8   Personnel  and  Family  Notification  

If the incident has resulted in a situation which would cause concern to an employee’s immediate family
such as hospitalization of injured persons, it will be necessary to notify their immediate family members
quickly.

3 Media

3.1 Media Contact

Assigned staff will coordinate with the media, working according to guidelines that have been previously
approved and issued for dealing with post-disaster communications.

3.2 Media Strategies

1. Avoiding adverse publicity
2. Take advantage of opportunities for useful publicity
3. Have answers to the following basic questions:
• What happened?
• How did it happen?
• What are you going to do about it?

3.3 Media Team

• ____________________________________________
• ____________________________________________
• ____________________________________________

3.4 Rules for Dealing with Media

Only the media team is permitted direct contact with the media; anyone else contacted should refer callers
or in-person media representatives to the media team.

 
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 IT  Disaster  Recovery  Plan  Template  
 

4 Insurance

As part of the company’s disaster recovery and business continuity strategies a number of insurance
policies have been put in place. These include errors and omissions, directors & officers liability, general
liability, and business interruption insurance.

If insurance-related assistance is required following an emergency out of normal business hours, please
contact: ____________________________________________

Person
Next Renewal
Coverage Coverage Amount Of Responsible
Policy Name
Type Period Coverage
Date
For Coverage

 
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 IT  Disaster  Recovery  Plan  Template  
 

5 Financial and Legal Issues

5.1 Financial Assessment

The emergency response team shall prepare an initial assessment of the impact of the incident on the
financial affairs of the company. The assessment should include:

• Loss of financial documents

• Loss of revenue
• Theft of check books, credit cards, etc.
• Loss of cash

5.2 Financial Requirements

The immediate financial needs of the company must be addressed. These can include:

• Cash flow position

• Temporary borrowing capability
• Upcoming payments for taxes, payroll taxes, Social Security, etc.
• Availability of company credit cards to pay for supplies and services required post-disaster

5.3 Legal Actions

The company legal department and ERT will jointly review the aftermath of the incident and decide
whether there may be legal actions resulting from the event; in particular, the possibility of claims by or
against the company for regulatory violations, etc.

6 DRP Exercising

Disaster recovery plan exercises are an essential part of the plan development process. In a DRP exercise
no one passes or fails; everyone who participates learns from exercises – what needs to be improved, and
how the improvements can be implemented. Plan exercising ensures that emergency teams are familiar
with their assignments and, more importantly, are confident in their capabilities.

Successful DR plans launch into action smoothly and effectively when they are needed. This will only
happen if everyone with a role to play in the plan has rehearsed the role one or more times. The plan
should also be validated by simulating the circumstances within which it has to work and seeing what
happens.

 
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 IT  Disaster  Recovery  Plan  Template  
 
Appendix A – Technology Disaster Recovery Plan Templates

Disaster Recovery Plan for <System One>

SYSTEM

OVERVIEW
Location:
PRODUCTION SERVER Server Model:

Operating System:

CPUs:

Memory:

Total Disk:

System Handle:

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE SERVER

APPLICATIONS
(Use bold for Hot Site)

ASSOCIATED SERVERS

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

 
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 IT  Disaster  Recovery  Plan  Template  
 
Software Vendors Provide details

Offsite Storage Provide details

BACKUP STRATEGY FOR

SYSTEM ONE
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM ONE

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Data  

Provide details

Scenario 2

Total Loss of HW

 
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 IT  Disaster  Recovery  Plan  Template  
 
ADDENDUM

CONTACTS

File Systems <date>

File System as of Filesystem kbytes Used Avail %used Mounted on

<date>

<Provide details>
Minimal file systems to
be created and restored
from backup:

<List>

Other  critical  files  to   <Provide details>

modify  
Necessary directories to <Provide details>
create

Critical files to restore <Provide details>

Secondary files to <Provide details>

restore

Other files to restore <Provide details>

 
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 IT  Disaster  Recovery  Plan  Template  
 

 
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 IT  Disaster  Recovery  Plan  Template  
 
Disaster Recovery Plan for <System Two>
SYSTEM

OVERVIEW
Location:
PRODUCTION SERVER Server Model:

Operating System:

CPUs:

Memory:

Total Disk:

System Handle:

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE SERVER

APPLICATIONS
(Use bold for Hot Site)

ASSOCIATED SERVERS

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

Software Vendors Provide details

Offsite Storage Provide details

 
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 IT  Disaster  Recovery  Plan  Template  
 

BACKUP STRATEGY for

SYSTEM TWO
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM TWO

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Data  

Provide details

Scenario 2

Total Loss of HW

 
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 IT  Disaster  Recovery  Plan  Template  
 
ADDENDUM

CONTACTS

File Systems <date>

File System as of Filesystem kbytes Used Avail %used Mounted on

<date>

<Provide details>
Minimal file systems to
be created and restored
from backup:

<List>

Other  critical  files  to   <Provide details>

modify  
Necessary directories to <Provide details>
create

Critical files to restore <Provide details>

Secondary files to <Provide details>

restore

Other files to restore <Provide details>

 
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 IT  Disaster  Recovery  Plan  Template  
 
Disaster Recovery Plan for Local Area Network (LAN)

SYSTEM

OVERVIEW
Location:
SERVER Server Model:

Operating System:

CPUs:

Memory:

Total Disk:

System Handle:

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE SERVER

APPLICATIONS
(Use bold for Hot Site)

ASSOCIATED SERVERS

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

Software Vendors Provide details

Offsite Storage Provide details

 
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 IT  Disaster  Recovery  Plan  Template  
 

BACKUP STRATEGY for

SYSTEM TWO
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM TWO

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Data  

Provide details

Scenario 2

Total Loss of HW

 
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 IT  Disaster  Recovery  Plan  Template  
 
ADDENDUM

CONTACTS

File Systems <date>

File System as of Filesystem kbytes Used Avail %used Mounted on

<date>

<Provide details>
Minimal file systems to
be created and restored
from backup:

<List>

Other  critical  files  to   <Provide details>

modify  
Necessary directories to <Provide details>
create

Critical files to restore <Provide details>

Secondary files to <Provide details>

restore

Other files to restore <Provide details>

 
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 IT  Disaster  Recovery  Plan  Template  
 
Disaster Recovery Plan for Wide Area Network (WAN)

SYSTEM

OVERVIEW
Location:
EQUIPMENT Device Type:

Model No.:

Technical Specifications:

Network Interfaces:

Power Requirements;

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE EQUIPMENT

SPECIAL APPLICATIONS

ASSOCIATED DEVICES

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

Software Vendors Provide details

Offsite Storage Provide details

Network Services Provide details

 
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 IT  Disaster  Recovery  Plan  Template  
 

BACKUP STRATEGY for

SYSTEM TWO
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM TWO

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Network  

Provide details

Scenario 2

Total Loss of HW

 
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 IT  Disaster  Recovery  Plan  Template  
 
ADDENDUM

CONTACTS

Support Systems <date>

Support system <Provide details>

Critical  network   <Provide details>

assets    
Critical interfaces <Provide details>

Critical files to restore <Provide details>

Critical network <Provide details>

services to restore

Other services <Provide details>

 
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 IT  Disaster  Recovery  Plan  Template  
 
Disaster Recovery Plan for Remote Connectivity

SYSTEM

OVERVIEW
Location:
EQUIPMENT Device Type:

Model No.:

Technical Specifications:

Network Interfaces:

Power Requirements;

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE EQUIPMENT

SPECIAL APPLICATIONS

ASSOCIATED DEVICES

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

Software Vendors Provide details

Offsite Storage Provide details

Network Services Provide details

 
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 IT  Disaster  Recovery  Plan  Template  
 

BACKUP STRATEGY for

SYSTEM TWO
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM TWO

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Network  

Provide details

Scenario 2

Total Loss of HW

 
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 IT  Disaster  Recovery  Plan  Template  
 
ADDENDUM

CONTACTS

Support Systems <date>

Support system <Provide details>

Critical  network   <Provide details>

assets    
Critical interfaces <Provide details>

Critical files to restore <Provide details>

Critical network <Provide details>

services to restore

Other services <Provide details>

 
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 IT  Disaster  Recovery  Plan  Template  
 
Disaster Recovery Plan for Voice Communications

SYSTEM

OVERVIEW
Location:
EQUIPMENT Device Type:

Model No.:

Technical Specifications:

Network Interfaces:

Power Requirements;

System Serial #:

DNS Entry:

IP Address:

Other:

Provide details
HOT SITE EQUIPMENT

SPECIAL APPLICATIONS

ASSOCIATED DEVICES

KEY CONTACTS
Hardware Vendor Provide  details  

System Owners Provide  details  

Database Owner Provide details

Application Owners Provide  details  

Software Vendors Provide details

Offsite Storage Provide details

Network Services Provide details

 
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 IT  Disaster  Recovery  Plan  Template  
 

BACKUP STRATEGY for

SYSTEM TWO
Provide details
Daily
Provide details
Monthly
Provide details
Quarterly

SYSTEM TWO

DISASTER RECOVERY
PROCEDURE
Provide details

Scenario 1

Total  Loss  of  Switch  

Provide details

Scenario 2

Total Loss of Network

 
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ADDENDUM

CONTACTS

Support Systems <date>

Support system <Provide details>

Critical  network   <Provide details>

assets    
Critical interfaces <Provide details>

Critical files to restore <Provide details>

Critical network <Provide details>

services to restore

Other services <Provide details>

 
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Appendix B – Suggested Forms

Damage Assessment Form

Key Business
Description Of Problem Extent Of Damage
Process Affected

_____________

 
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Management of DR Activities Form

• During the disaster recovery process all activities will be determined using a standard structure;
• Where practical, this plan will need to be updated on a regular basis throughout the disaster recovery
period;
• All actions that occur during this phase will need to be recorded.

Activity Name:

Reference Number:

Brief Description:

Commencement Completion
Resources Involved In Charge
Date/Time Date/Time

__________________

 
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Disaster Recovery Event Recording Form

 

• All key events that occur during the disaster recovery phase must be recorded.
• An event log shall be maintained by the disaster recovery team leader.
• This event log should be started at the commencement of the emergency and a copy of the log passed
on to the business recovery team once the initial dangers have been controlled.
• The following event log should be completed by the disaster recovery team leader to record all key
events during disaster recovery, until such time as responsibility is handed over to the business
recovery team.

Description of Disaster:
Commencement Date:

Date/Time DR Team Mobilized:

Activities Undertaken by DR Date and Follow-On Action

Outcome
Team Time Required

Disaster Recovery Team's Work Completed: <Date>

Event Log Passed to Business Recovery Team: <Date>

_________________

 
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Disaster Recovery Activity Report Form
 

• On completion of the initial disaster recovery response the DRT leader should prepare a report on the
activities undertaken.
• The report should contain information on the emergency, who was notified and when, action taken by
members of the DRT together with outcomes arising from those actions.
• The report will also contain an assessment of the impact to normal business operations.
• The report should be given to business recovery team leader, with a copy to senior management, as
appropriate.
• A disaster recovery report will be prepared by the DRT leader on completion of the initial disaster
recovery response.
• In addition to the business recovery team leader, the report will be distributed to senior management

The report will include:

• A description of the emergency or incident

• Those people notified of the emergency (including dates)
• Action taken by members of the DRT
• Outcomes arising from actions taken
• An assessment of the impact to normal business operations
• Assessment of the effectiveness of the BCP and lessons learned
• Lessons learned
__________

 
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Mobilizing the Disaster Recovery Team Form
 

• Following an emergency requiring recovery of technology infrastructure assets, the disaster recovery
team should be notified of the situation and placed on standby.
• The format shown below can be used for recording the activation of the DR team once the work of
the damage assessment and emergency response teams has been completed.

Description of Emergency:

Date Occurred:

Date Work of Disaster Recovery Team Completed:

Name of Team Contact Contacted On Start Date

By Whom Response
Member Details (Time / Date) Required

Relevant Comments (e.g., Specific Instructions Issued)

___________

 
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Mobilizing the Business Recovery Team Form

• Following an emergency requiring activation of the disaster recovery team, the business recovery
team should be notified of the situation and placed on standby.
• The format shown below will be used for recording the activation of the business recovery team once
the work of the disaster recovery team has been completed.

Description of Emergency:

Date Occurred:

Date Work of Business Recovery Team Completed:

Name of Team Contact Contacted On Start Date

By Whom Response
Member Details (Time / Date) Required

Relevant Comments (e.g., Specific Instructions Issued)

____________

 
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Monitoring Business Recovery Task Progress Form

• The progress of technology and business recovery tasks must be closely monitored during this period
of time.
• Since difficulties experienced by one group could significantly affect other dependent tasks it is
important to ensure that each task is adequately resourced and that the efforts required to restore
normal business operations have not been underestimated.

Note: A priority sequence must be identified although, where possible, activities will be carried out simultaneously.

Recovery Tasks Completion Date

Milestones Other Relevant
Person(s) Responsible
Identified Information
(Order of Priority) Estimated Actual

1.

2.

3.

4.

5.

6.

7.

___________

 
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Preparing the Business Recovery Report Form

• On completion of business recovery activities the BRT leader should prepare a report on the activities
undertaken and completed.
• The report should contain information on the disruptive event, who was notified and when, action
taken by members of the BRT together with outcomes arising from those actions.
• The report will also contain an assessment of the impact to normal business operations.
• The report should be distributed to senior management, as appropriate.

The contents of the report shall include:

• A description of the incident

• People notified of the emergency (including dates)
• Action taken by the business recovery team
• Outcomes arising from actions taken
• An assessment of the impact to normal business operations
• Problems identified
• Suggestions for enhancing the disaster recovery and/or business continuity plan
• Lessons learned

 
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Communications Form
 

• It is very important during the disaster recovery and business recovery activities that all affected
persons and organizations are kept properly informed.
• The information given to all parties must be accurate and timely.
• In particular, any estimate of the timing to return to normal working operations should be announced
with care.
• It is also very important that only authorized personnel deal with media queries.

Persons Selected To Coordinate Communications

Groups of Persons or
Organizations Affected to Affected Persons / Organizations
by Disruption
Name Position Contact Details

Customers

Management & Staff

Suppliers

Media

Stakeholders

Others

____________

 
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Returning Recovered Business Operations to Business Unit Leadership

• Once normal business operations have been restored it will be necessary to return the responsibility
for specific operations to the appropriate business unit leader.
• This process should be formalized in order to ensure that all parties understand the change in overall
responsibility, and the transition to business-as-usual.
• It is likely that during the recovery process, overall responsibility may have been assigned to the
business recovery process lead.
• It is assumed that business unit management will be fully involved throughout the recovery, but in
order for the recovery process to be fully effective, overall responsibility during the recovery period
should probably be with a business recovery process team.

____________

 
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Business Process/Function Recovery Completion Form
The following transition form should be completed and signed by the business recovery team leader and
the responsible business unit leader, for each process recovered.

A separate form should be used for each recovered business process.

Name Of Business Process

Completion Date of Work Provided by Business Recovery Team

Date of Transition Back to Business Unit Management

(If different than completion date)

I confirm that the work of the business recovery team has been completed in accordance with the
disaster recovery plan for the above process, and that normal business operations have been
effectively restored.

Business Recovery Team Leader Name: ________________________________________

Signature: ________________________________________________________________

Date: __________________________

(Any relevant comments by the BRT leader in connection with the return of this business process
should be made here.)

I confirm that above business process is now acceptable for normal working conditions.

Name: ___________________________________________________________________

 
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Title: ____________________________________________________________________

Signature: ________________________________________________________________

Date: __________________________

 
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