Assessment Tasks

BSBINN601 – Lead and manage organizational change

BSBINN601 – Lead and manage organisational change Assessment Tasks

Table of Contents

Table of Contents 2
Assessment Information 3
Assessment Task 1: Written Questions 7
Assessment Task 2: Change management plan project 9
Assessment Task 3: Change management presentation project 16
Assessment Task 4: Implement change management plan project 19
Assessment Task 5: Evaluate and review change management plan 24

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 2 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Information

The assessment tasks for BSBINN601 Lead and manage organisational change are included in this
Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, the student must complete all of the assessment taskssatisfactorily.

Assessment Plan

Assessment Task Overview

1. Written questions You must correctly answer all questions.
2. Change management plan project You must develop a briefing report for management on change
management strategies, meet with the CEO, and then developa
change management project plan and a communication and
education plan.
3. Change management presentation You must prepare for and conduct a presentation about
changes for staff.
4. Change management implementation You must implement change management plan activities, thenevaluate and
project review their change management project plan.
5. Change management plan reviewand You must write a change management review.
evaluation project

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor forclarification if you
have any questions at all.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it onfile.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per RSB assessment appeals
process.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 3 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.Each
should include:
• Course identification code
• Assessment Task number
• Document title (if appropriate)
• Student name
• Date it was created
For example, FNSBKG404 AT3 Trial Balance Joan Smith 20/04/17
All documents should be filed in a folder named after the unit code, and sub-folders named after theassessment tasks.

Additional Resources
The following resources will be given to you before you begin each Assessment Task.

Assessment Task 2
• Recruitment, Selection and Induction Policy and Procedures
• Termination Policy and Procedures
• Change Management Briefing Report Template
• Change Management Plan Template
• Communication and Education Plan Template

Assessment Task 4
• Human Resources Brief Template

Assessment Task 5
• Staff Survey Results
• Change Management Review Template

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 4 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 1: Written Questions

Task summary
This is an open book test.to be completed in the classroom.A time
limit of 1 hour to answer the questions is provided. You need to
answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.

Required
• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet

Submit
Answers to all questions

Assessment criteria
All questions must be answered correctly in order for a student to be assessed as having
completed the task satisfactorily.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate ifyou have
satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide youwritten
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part
of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the
assessment.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 5 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, whichtell you how
you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points
and key features. Generally, you are expected to write a response one or two paragraphslong.

Compare – when a question asks you to compare something, you will need to show how two or morethings are
similar, ensuring that you also indicate the relevance of the consequences. Generally, you areexpected to write a
response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expectedto write a
response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one or two
paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeablequalities or
features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and
against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you shouldprovide a
detailed response with key points and features and provide critical analysis. Generally, you are expected to write a
response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened
or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to brieflydescribe the
required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly stateinformation in a list
format.

Outline – when a question asks you to outline something, this means giving only the main points,Generally, you are
expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving
the main points. Generally, you are expected to write a response a few sentences long.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 6 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Explain the key phases of a change management process.

2. Explain three reasons why an organisation might initiate change.

3. Explain force-field analysis as a model for understanding the change process

4. Explain the key premises of the Burke & Litwin organisational change model and its applicationto the
change process.

5. Discuss the purpose of Kotter’s 8-step change model and the steps involved. Explain each ofthe steps
involved.

6. Explain two strategies that can be used to effectively communicate and embed change duringan
organisational change process.

7. Explain how external environment can impact on change strategies.

8. Explain the importance of a participative management style when implementing organisationchange.

9. Explain two aspects of organisational behaviours that can impact on organisational change.

10. Describe five components that may be included as part of a change management plan.

11. Explain three reasons why individuals or groups within an organisation may resist change. Include at
least one suggestion of how resistance can be overcome for each of the areas youidentify.

12. Discuss at least three barriers to organisational change.

13. Discuss at least two strategies to address barriers to organizational change.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 7 of 23
 BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 2: Change management plan project

Task summary
This assessment task requires you, in the role of Operations Manager, to prepare a briefing report to assist in
guiding change at Samson Media. You will meet with the CEO (roleplayed by your assessor) todiscuss the
company’s change management requirements.
You will then be required to develop a Change Management Plan, as well as a Communication andEducation Plan.
This assessment will be completed in the simulated environment in RSB.

Required
• Computer with Microsoft Office and access to the internet
• Recruitment, Selection and Induction Policy and Procedures
• Termination Policy and Procedures
• Change Management Briefing Report Template
• Change Management Plan Template
• Communication and Education Plan Template.
• Meeting space
• Roleplay participant (assessor)

Timing

• You must submit the assessment within the given due date at the learning platform of RSB.

Submit

• Complete all the activities

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the
assessment criteria. If part of this task is not satisfactorily completed, they will be askedto complete further
assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate ifyou have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any
part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the
assessment.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 8 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 2 Instructions

Carefully read the following:

Samson Media is a publisher of several upmarket fashion magazines. It has strong links with a number ofhigh-profile
fashion houses whose products are featured in the magazines, and also provide a significant source of advertising
revenue. Readers of the magazines are predominantly 35 – 54-year-old women.

Readership has fallen over the last two years. This is due in the most part to due to competition from a range of other
fashion magazines and consumers switching to digital media. Due to the decline in readership, profits have also fallen
by 20% and there has also been a decrease in the share price.

As a consequence, the new CEO, Amir Johnson, has been appointed. Amir was the former Marketing Director for a
well-known successful media business that included a national newspaper, magazines and a subscription television
channel. Those publications are focused mainly on sport and celebrity gossip. It canundercut its competitors with low
prices, enabled by a ruthless approach to achieve high levels of efficiency.

Amir and his team of Managers have developed a Strategic Plan that includes the following objectives.
• Increase return on capital to 8% within 2 years
• Enact a transformational change of the company that will convert all magazines to a digital format.
• Close the printing and distribution site.
• Achieve cost efficiencies through relocating the head office to a smaller office.
• Restructure head office staff through moving to a smaller core of permanent staff and morecontract
staff.

It is intended that the new digital magazines will have the following features:
• Focus on health and beauty, fashion and celebrity gossip.
• Some free content but full access available only on a subscription basis.
• Additional features available to subscribers such as video clips, podcasts and discussion

Current staff information is as follows. All staff are full-time permanent staff and their total salary costs perannum to
Samson Media are also included below.
• General Manager: $200,000
• Finance Manager: $150,000
• Marketing Manager: $150,000
• Customer service manager: $100,000
• Customer service assistant: $240,000 (total salary costs for each journalist is $80,000) (2) -
$100,000 (total salary costs for each assistance is $50,000)
• Online Marketing Coordinator: $120,000
• Human Resources Manager: $110,000
• Editor: $85,000
• Art Editor: $80,000
• Journalists (3): $270,000 (total salary costs for each journalist is $90,000)
• Graphic designers (2): $240,000 (total salary costs for each journalist is $80,000)
• Editing Assistant (2): $120,000 (total salary costs for each assistance is $60,000)
• Photographer (2): $150,000 (total salary costs for each assistance is $75,000)

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 9 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

• Senior Designer (2): $260,000 (total salary costs for each journalist is $120,000)
• Senior Production Controller: $95,000
• Printing and distribution (20 staff): Total $1,000, 000

The cost of running the printing and distribution site, plus staff costs is currently approximately $1,500,000per annum. It
has been identified that, given the change to the new medium of publication, it will be an immediate priority to shut
down the site and make all of the staff redundant.

The current office rent is $500,000 per annum.

Employment contracts are in place for all staff members employed in Head Office. Printing and distribution workers are
employed under an award. The CEO has indicated that he is interested in moving towards an enterprise agreement
arrangement for all remaining staff and would like to have this reviewed as part of the change management process.

Current human resources policies and procedure include a recruitment, selection and induction policy andprocedure
and a termination policy and procedure. There is an ad-hoc performance review process in place which occurs as
issues arise. There are no formal processes for training needs analysis or professional development.

As the General Manager, you have been asked to lead the development and implementation of the change management
plan, with the first step being to consult with an organisational change expert to discuss issuesand strategies for change
management for the company.

It is anticipated that, while there will be some cost savings in making the change, there will also be costs involved including:
• Redundancies: anticipated cost is $300,000
• Upskilling staff: $100,000
• Consulting with experts: $100,000
• Communication throughout change with key stakeholders: $100,000

Complete the following activities:

1. Research best practice change management strategies
Thoroughly review the case study information provided above. Analyse the company’s organisational
objectives and consider the strategic changes needs that will need to occurbased on strategic
objectives.

Review Samson Media’s current human resources policy and procedures, their strategic objectives and
the need for change. In the light of the changes required to the organisation, consider changes that may
need to be made to the human resources policies and procedures.Make notes for use in your briefing
report.

Using the Internet, research change management, issues and practices, including barriers thatcan impact on
change, and best practice change management strategies. Make notes for inclusion in your briefing report
and to assist you in identifying best practice change management strategies for Samson Media.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 10 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

You will also need to identify the sources of the information you access for your briefing report to
show that you have identified expert guidance on change management. So, make notes on all the
sources of information you identify and use. You should identify at least threesources of information
that could be considered to be expert sources.
Monitor Samson Media’s external environment by researching and analysing trends in magazine publishing
and online magazine readership, and their impact on Samson Media’s organisationalobjectives as set out in
the scenario information. This should also include a PESTLE analysis, reviewing political, economic, social,
technology, legal and environmental factors. Make notes on the sources of information and your general
findings for inclusion in your briefing report.

Consider major operational change requirements and recommended order of priority based on your
review of the scenario information and human resources policy and procedures. Makenotes for use in
your report.

2. Develop change management briefing report

The purpose of the change management report is to identify change requirements andopportunities and to
inform the development of the change management plan.
The report will also include a section on risk management to ensure that the company is readyfor all
contingencies.
Use the Briefing Report Template to guide your work.

Your briefing report must address:

• An overview of the current situation facing Samson Industries including:
o Analysis of the company’s organisational objectives and identification of strategicchanges
needs.
o A review of the current human resources policies and procedures and practices atSamson
Media against strategic objectives and report on required changes.
• An analysis of the external environment relevant to Samson Media and its objectives, including
events/trends that impact on strategic objectives, including trends in magazine publishing, as well as
trends in on-line magazine readership. Your analysis should reflect aPESTLE analysis approach,
reviewing political, economic, social, technology, legal and environmental factors.
• An outline of the major operational change requirements for Samson Media based on youranalysis
and review, as well as recommended priorities for change.
• Sources of information you identified about best practice change management strategies, aswell as an
overview of best practice change management strategies. Summarise each source of information and
briefly outline how it has assisted in identifying major change requirements and opportunities.
• A cost-benefit analysis of the high priority change requirements and opportunities. Research and
document any costs for the change requirements you are recommending.
• Recommended communication and education strategies to inform all stakeholders of thechange,
as well as promote the benefits of the change.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 11 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

• Risk analysis of the potential risks/barriers to change for Samson Media and strategies toovercome
risks and barriers to change. In identifying risks and barriers to change and solutions to address
these, you must demonstrate high-level problem-solving skills to identify all possible risks, as well
as innovative approaches to risk mitigation.

3. Send an email to the CEO and Senior Management (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
It should introduce and summarise the contents of the attachment and ask for an appointmentto discuss
the report and to provide input into the change management process.

Attach your change management briefing report to the email.

4. Participate in a meeting with the CEO (your assessor)

You are required to participate in a roleplay meeting to discuss your briefing report and riskassessment
prior to developing a change management project plan and communication and education plan.

At the meeting, carefully explain each part of your briefing report and risk assessment, including best
practice change management strategies and the expert sources of advice youidentified to establish the
best practice change management strategies.

Seek input on the change requirements/opportunities you have identified, including yourrecommended
priorities for the changes.

Your assessor will provide you with feedback, which you must use in the development of thechange
management plan, as well as communication and education plan.
During the meeting, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
Using active listening techniques to confirm understanding.

5. Write a draft Change Management Plan

Your plan should set out all aspects of the recommended changes, and include the following:
• An introduction: project background, links to the company’s strategic goals and other
changes that are occurring in the company
• The project sponsors
• The project’s objectives
• What the change process will achieve
• Principles that underpin the change plan
• Ethical issues that need to be considered
• Main elements of the Change Plan

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 12 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

• Change drivers, constraints and risks

• Key shareholder analysis
• The company’s readiness to change
• Key change messages
• Change elements
• A change plans
• Project reporting arrangements
• How the changes will be consolidated
• How the changes will be evaluated

Use the Change Management Plan Template to guide your work.

6. Write a draft Communication and Education Plan

Develop a communication and education plan to be used in conjunction with the change
management project plan.
This plan should show how the change will be managed, including the provision of informationto staff
about the proposed changes and benefits.

Ensure that the strategies you develop are designed to promote the benefits of change to staffand to
reduce the likelihood of a negative response/adverse outcomes.

Your communication and education plan should also show the reporting process to seniormanagement,
which will be required on a regular basis.

Use the Communication and Education Plan Template to guide your work.

7. Send an email to the CEO and Senior Management (assessor).

Assume you need to gain input from and approval of the CEO and Senior Management.
Send an email that introduces and summarise the contents of the draft change management plan and
your draft communication and education plan and ask for their input and approval forthe to move
forward with the project.
The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.

Attach your draft change management plan and your draft communication and education planto the
email.

8. Update your change management plan

Your assessor in the role of the CEO and Senior Management will provide you with feedbackwhich you
must use to modify your change management plan, incorporating the changes suggested.
Name this new document accordingly.

9. Update your communication and education plan

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 13 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Your assessor in the role of the CEO and Senior Management will provide you with feedbackwhich you
must use to modify your communication and education plan, incorporating the changes suggested.
Name this new document accordingly.

10. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.

The email text should confirm that you will proceed with the plan now that the required changes
have been made.

Attach your updated change management plan and your updated communication and educationplan to the
email.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 14 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 3: Change management presentation project

Task summary
This assessment task requires you to implement the change management strategy by preparing and delivering a
presentation to Samson Media staff. The presentation should provide information on the changes that will be
implemented for Samson Media, and how they will affect staff. The staff will also begiven the opportunity to give
some input into the process.
You will then include their ideas to update your change management plan and your communication andeducation plan.

This assessment will be completed in the simulated environment in RSB.

Required
• Computer with Microsoft Office and access to the internet
• Change management plan (developed in assessment task 2)
• Communication and education plan (developed in assessment task 2)
• Presentation space with chairs and a projector
• Roleplay participants

Timing

• You must submit the assessment within the given due date at the learning platform of RSB.

Submit

• Complete all the activities

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of
the assessment criteria. If part of this task is not satisfactorily completed they will be askedto complete further
assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate ifyou have
satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any
part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the
assessment.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 15 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 3 Instructions

Complete the following activities:

1. Create a Change management presentation
Develop a presentation to assist in informing employees about the change management plan that you
developed in Assessment Task 2, as well as the communication and education plan tobe adopted
during the change management process.

The purpose of the presentation is to ensure that employees are fully informed and have the
opportunity to contribute to the change management process.

Review Kotter’s 8-Step change model to assist you in developing a presentation that will appealto staff and
will promote acceptance of the change.

Ensure that you are providing comprehensive information to staff to assist them to accept the changes.
During the presentation, allow for some time when staff have the opportunity for input, as thiswill facilitate
acceptance of the change.
This will relate to the risk control treatments that you identified in your briefing report.

Your presentation should include graphics such as images, charts and tables.
You must develop the required number of slides to support a presentation of about 30minutes.

The presentation you develop must clearly outline:

• The rationale and vision for the change
• The benefits of the change
• Impacts of the change on operations
• Strategies to be adopted to minimise the negative effects on staff. This should also include an outline
of the proposed arrangements for redundancies and the restructuring of currentjobs in head office.

2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
It should introduce and summarise the contents of the attachment, and seek their feedback

Attach your completed Change management presentation to the email.

Your assessor will advise you of the date and time that your presentation is to take place.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 16 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

3. Deliver your presentation

Using the Change management presentation that you have developed, deliver a presentation tostaff. Your
assessor will be present as one of the staff members and will also organise another 2 or 3 other
students to attend.

At the outset of the presentation, indicate that the team will be able to ask questions during and at the
end of the presentation. Also inform staff that you would like to brainstorm furtherchange
management ideas at the end of the session.

Go through each of your power point slides, explaining the changes and the change management
process. You should also describe the communication and education activitiesthat you have planned.
You must provide comprehensive information, outlining the coming changes to assist staff in accepting
the changes. You must also provide the opportunity for their input, which will also facilitate their
acceptance of change.

Bear in mind that there will be some sensitivities, as the changes will require job losses. Your assessor
will roleplay a staff member who is upset with the changes, and you will be expected to respond to that
staff member using effective communication and problem-solving skills.

During the presentation, demonstrate effective communication skills including:

• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding of issues and questions raised by
employees.

At the conclusion of your presentation, seek feedback from staff on the changes that will be
implemented for Samson Media. Ask them for their ideas to inform your change managementplan and
your communication and education plan. Take notes on this feedback.

4. Finalise your change management plan and your communication and education plan.These
updates should include the feedback that came out in the meeting.
Ensure that the finalised documents are named accordingly.

5. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
The email text should give a summary of the meeting, and the changes that you have made tothe
attachments.

Attach your finalised change management plan and your finalised communication and educationplan to the
email.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 17 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 4: Implement change management plan project

Task summary
In this assessment task, you will write a brief for the human resources department to guide humanresources
personnel in regard to organising change management team building training.
You will also develop a staff communication to promote the benefits of the upcoming training, to assist into
overcoming resistance to change.
Also, your change management plan will have to be re-evaluated and reviewed to accommodate changes.This

assessment will be completed in the simulated environment in RSB.

Required
• Computer with Microsoft Office and internet access
• Your change management plan from Assessment Task 2
• Human Resources Brief Template

Timing

• You must submit the assessment within the given due date at the learning platform of RSB.

Submit

• Complete all the activities

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the
assessment criteria. If part of this task is not satisfactorily completed, they will be askedto complete further
assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate ifyou have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any
part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the
assessment.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 18 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 4 Instructions

Carefully read the following:

Assume that the change management plan that was adopted by Samson Media includes training and
development for staff in a number of areas. One of these training areas is change management team
building, which is considered to be especially important during the change management process.

The training is to be delivered over an eight-week period for approximately 2 hours a week. You have also
identified that experts such as motivational speakers could also be hired for this.

You have also been given the task, in the role of Operations Manager, to send a brief to the human
resources department. This brief will be used to guide human resources personnel in regard to organising
the change management team building training and to give your ideas about the content that should be
included in the training.

Assume that, as you also believe there may be resistance to the training due to a general resistance to the
changes, that you also develop a staff communication to promote the benefits of the upcoming training and
assessment to assist in overcoming resistance to change.

Complete the following activities:

1. Develop a human resources brief

Using your research develop a short one-page brief to send to the human resourcesdepartment
outlining the requirement to conduct the training as part of the changemanagement process and the
timing of the training.
Your brief should include, as a minimum, the following:
• The benefits of change management team building
• Ideas for the content of the training that will take place
• Experts who could assist in providing training
• Ideas for team building exercises. Provide at least two exercises
• How best to promote the training to staff?
• Timing

Your brief should be no more than one page.

Use the Human Resources Brief Template to guide your work.

2. Send an email to the Human Resources Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
The email text should give a summary of the attachment, and the changes that you have madeto the
attachments.

Attach your human resources brief to the email.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 19 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

3. Send an email to all staff (your assessor)

To inform your staff email, consider how you could best promote the training to staff toovercome
resistance to change. Review change management literature to inform your response. This may be the
same literature you identified in Assessment Task 1.

Outlining the rationale for the training, as well as the benefits of the training. Use the ideas thatyou have
researched to overcome resistance to change. Briefly outline some of the proposed ideas for the training.

As a guide, your email should be between 3 to 4 paragraphs long.

4. Review and evaluate your change management plan

Review your change management plan and evaluate each section to determine changes thatneed to be
made based on the new activities identified.
Make any changes to the plan that are appropriate.

Save this document as Revised Change Management Plan

5. Send an email to the CEO and Senior Management (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
The email text should give a summary of the attachment, outline your evaluation of eachsection, and the
changes that you have made to it.

Attach your revised change management plan to the email.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 20 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 5: Evaluate and review change management planproject

Task summary
In this assessment task, you are required to review information about changes implemented, and toevaluate the
change management process.
You will then update the change management project plan as required.This
assessment will be completed in the simulated environment in RSB

Required
• Computer with Microsoft Office and Internet access.
• Staff Survey Results

Timing

• You must submit the assessment within the given due date at the learning platform of RSB.

Submit

• Complete all the activities

Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of
the assessment criteria. If part of this task is not satisfactorily completed they will be askedto complete further
assessment to demonstrate competence.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate ifyou have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealtwith unfairly or
have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any
part of this task or if they have any learning issues or needs that may hinder them whenattempting any part of the
assessment.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 21 of 23
BSBINN601 – Lead and manage organisational change Assessment Tasks

Assessment Task 5 Instructions

Carefully read the following:

Assume that the following change management objectives are included as part of the change management
process for Samson Media:
• Employees satisfied with information provided as part of the change management process.
• Communication occurred through multiple channels.

Assume that the following communication activities were implemented:

• Weekly staff meeting
• Newsletter updates through staff email

Assume it is 1 month into the change process and a Staff Survey of the remaining staff has been conducted.

Complete the following activities:

1. Write a change management review.
Review of the change management objectives, communication activities implemented, and the Staff Survey
Results. Evaluate the effectiveness of the change management process and providerecommendations for
improving communication activities.

Develop a short brief for the CEO of the organisation that includes your review. It should also
recommend updates to the change management plan through relevant communication activities.

Your change management review should include the following:

• What the change management objectives are
• What change management communication activities took place
• Recommended changes to the change management plan and the communication and
education plans

Your review should be between half a page and one-page long.

Use the Change Management Review Template to guide your work

2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate(polite, business-
like) style.
It should introduce and summarise the contents of the attachment.Attach your

change management review brief to the email.

BSBINN601 Assessment Tasks v1.0 August 2020

Richmond School of Business | CRICOS Code: 03717E | RTO ID: 45432 Page 22 of 23