Dell Latitude 3470 Owner's Manual: Regulatory Model: P63G Regulatory Type: P63G001
Dell Latitude 3470 Owner's Manual: Regulatory Model: P63G Regulatory Type: P63G001
Owner's Manual
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™
and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be
trademarks of their respective companies.
2016 - 01
Rev. A00
Contents
1 Working on your computer...............................................................................................6
Safety instructions..............................................................................................................................................................6
Before working inside your computer................................................................................................................................. 6
Turning off your computer.................................................................................................................................................. 7
After working inside your computer.................................................................................................................................... 7
3
Installing the heat sink.......................................................................................................................................................21
Removing the display assembly........................................................................................................................................ 22
Installing the display assembly.......................................................................................................................................... 23
Removing the camera.......................................................................................................................................................23
Installing the camera.........................................................................................................................................................24
Removing the display panel.............................................................................................................................................. 24
Installing the display panel................................................................................................................................................ 25
Removing the display bezel.............................................................................................................................................. 26
Installing the display bezel.................................................................................................................................................26
3 System Setup................................................................................................................28
Boot Sequence.................................................................................................................................................................28
Navigation keys................................................................................................................................................................ 28
System Setup overview....................................................................................................................................................29
Accessing System Setup.................................................................................................................................................. 29
General screen options.....................................................................................................................................................29
System Configuration screen options............................................................................................................................... 30
Video screen options.........................................................................................................................................................31
Security screen options.....................................................................................................................................................31
Secure Boot screen options..............................................................................................................................................33
Performance screen options.............................................................................................................................................33
Power Management screen options................................................................................................................................. 34
POST Behavior screen options.........................................................................................................................................35
Virtualization support screen options................................................................................................................................36
Wireless screen options....................................................................................................................................................36
Maintenance screen options............................................................................................................................................. 37
System Log screen options...............................................................................................................................................37
Updating the BIOS ...........................................................................................................................................................37
System and setup password.............................................................................................................................................38
Assigning a system password and setup password.....................................................................................................38
Deleting or changing an existing system and/or setup password................................................................................38
4 Diagnostics................................................................................................................... 40
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.......................................................................................... 40
Device status lights.......................................................................................................................................................... 40
Battery status lights......................................................................................................................................................... 40
5 Technical specifications................................................................................................ 42
System specifications.......................................................................................................................................................42
Processor specifications...................................................................................................................................................42
Memory specifications..................................................................................................................................................... 42
Audio specifications..........................................................................................................................................................43
Video specifications..........................................................................................................................................................43
Camera specifications...................................................................................................................................................... 43
Communication specifications.......................................................................................................................................... 43
Port and connector specifications.................................................................................................................................... 43
4
Display specifications........................................................................................................................................................44
Keyboard specifications....................................................................................................................................................44
Touchpad specifications................................................................................................................................................... 44
Battery specifications.......................................................................................................................................................45
AC Adapter specifications................................................................................................................................................ 45
Physical specifications......................................................................................................................................................46
Environmental specifications............................................................................................................................................ 46
6 Contacting Dell..............................................................................................................47
5
1
Working on your computer
Safety instructions
Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety.
Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside
the computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/
regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
6
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
1. Click or tap .
1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.
1. Click Start.
2. Click Shut Down.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically
turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use
batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
3. Replace the battery.
4. Replace the base cover.
5. Connect your computer and all attached devices to their electrical outlets.
6. Turn on your computer.
7
2
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
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a. Loosen the captive screws that secure the base cover to the computer [1].
b. Using a plastic scribe, pry the base cover and remove it from the computer [2].
9
3. Install the battery.
4. Follow the procedure in After Working Inside Your computer.
10
Installing the hard drive bracket
1. Connect the hard drive cable to the connector on the hard drive.
2. Place the hard drive brackets on the hard drive to align the screw holders on both sides of the hard drive.
3. Tighten the screws to secure the hard drive bracket to the hard drive.
4. Install the:
a. hard drive assembly
b. base cover
c. battery
5. Follow the procedure in After Working Inside Your computer.
11
Installing the WLAN card
1. Connect the WLAN card to the connector on the system board.
2. Connect the WLAN antenna cables to the connectors on the WLAN card.
3. Place the metal tab to align it with the screw holder on the WLAN card to secure the WLAN cables.
4. Tighten the captive screw to secure the WLAN card to the computer.
5. Install:
a. base cover
b. battery
6. Follow the procedure in After Working Inside Your computer.
12
4. To remove the palmrest:
a. Open the display and release the latch to disconnect the power button, finger print reader, touchpad, and LED cables from
the connectors on the system board [1, 2].
b. Remove the screws that secure the palmrest to the computer [3].
c. Using a plastic scribe, release the palmrest from the edges and remove it from the computer [4].
13
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
f. system board
3. To remove the coin cell battery:
a. Disconnect the coin cell battery cable from the connector on the system board.
b. Lift and remove the coin cell battery from the adhesive on the system board.
14
Installing the I/O board
1. Place the USB board into the slot on the computer.
2. Tighten the screw to secure the USB board to the computer.
3. Connect the USB board cable to the connector on the USB board.
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
15
Installing the VGA board
1. Place the VGA board into the slot on the computer.
2. Connect the VGA board cable to the connector on the VGA board and close the latch.
3. Tighten the screw to secure the VGA board to the computer.
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
16
4. Install the:
a. palmrest
b. keyboard
c. hard drive assembly
d. base cover
e. battery
5. Follow the procedure in After Working Inside Your computer.
17
Removing the display cable
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. keyboard
e. palmrest
3. To remove the display cable:
a. Remove the screw to release the metal tab that secures the display cable [1].
b. Lift the metal tab to access the display cable [2].
c. Peel the adhesive tape that secures the display cable [3].
d. Disconnect the display cable from the connector on the system board [4].
18
3. To remove the power connector port:
a. Disconnect the power connector port cable from the connector on the system board [1].
b. Release the power connector port cable from the placeholders.
c. Remove the screw that secures that power connector port to the computer [2].
d. Lift and remove the power connector port from the computer [3].
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b. Remove the screw that secures the system board to the computer [1].
c. Lift and remove the system board from the computer [2].
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e. memory
f. WLAN card
g. hard drive assembly
h. base cover
i. battery
5. Follow the procedure in After Working Inside Your computer.
21
h. hard drive assembly
i. base cover
j. battery
4. Follow the procedure in After Working Inside Your computer.
22
c. Remove the screws that secure the display assembly to the chassis [2].
d. Lift and remove the display assembly from the chassis [3].
23
k. power connector port
l. display assembly
m. display bezel
3. To remove the camera:
a. Disconnect the camera cable from the connector on the display assembly [1].
b. Lift and remove the camera from the display assembly [2].
24
g. palmrest
h. display cable
i. system fan
j. system board
k. power connector port
l. display assembly
m. display bezel
3. To remove the display panel:
a. Remove the screws that secure the display panel to the display assembly [1].
b. Remove the display panel from the display assembly [2].
c. Peel the adhesive tape [3] and disconnect the LVDS cable from the connector on the display panel [4].
25
Removing the display bezel
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. battery
b. base cover
c. hard drive assembly
d. WLAN card
e. memory
f. keyboard
g. palmrest
h. display cable
i. system fan
j. system board
k. power connector port
l. display assembly
3. To remove the display bezel:
CAUTION: There is a strong adhesive tape on the bezel, take extra care when removing the display bezel for the first
time.
a. Using a plastic scribe, release the display bezel from the bottom of the display assembly [1].
b. Release the display bezel from its edges and remove the display bezel from the display assembly [2, 3, 4].
26
h. memory
i. WLAN card
j. hard drive assembly
k. base cover
l. battery
3. Follow the procedure in After Working Inside Your computer.
27
3
System Setup
System Setup enables you to manage your computer hardware and specify BIOS level options. From the System Setup, you can:
Boot Sequence
Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Optical Drive
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
The following table displays the system setup navigation keys.
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you
restart the system.
Table 1. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Allows you to select a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
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Keys Navigation
Esc Moves to the previous page till you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
F1 Displays the System Setup help file.
• Change the system configuration information after you add, change, or remove any hardware in your computer.
• Set or change a user-selectable option such as the user password.
• Read the current amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.
CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain changes can
cause your computer to work incorrectly.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down
or restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
Option Description
System Information
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,
Manufacture Date, and the Express Service Code.
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels
Mode, Memory Technology, DIMM A Size, DIMM B Size.
• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed,
Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable,
and 64-Bit technology.
• Device Information: Displays Primary Hard Drive, SATA-0, M.2PCIe SSD-0, Dock eSATA Device, LOM
MAC Address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution,
Audio Controller, WiFi Device, WiGig Device, Cellular Device, Bluetooth Device.
Battery Information Displays the battery status and the type of AC adapter connected to the computer.
Boot Sequence
Boot Sequence Allows you to change the order in which the computer attempts to find an
operating system. The options are:
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Option Description
• UEFI: Hard drive details
Boot List Options Allows you to change the boot list option:
• Legacy
• UEFI (enabled by default)
Advanced Boot This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is
Options disabled.
• Disabled
• Enabled
• Enabled w/PXE: This option is enabled by default.
SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are:
• Disabled
• AHCI
:This option is enabled by default.
Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are:
• SATA-0
SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. This
technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. This
option is disabled by default.
USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot
any type of USB Mass Storage Devices (HDD, memory key, floppy).
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
Audio This field enables or disables the integrated audio controller. By default, the Enable Audio option is selected.
The options are:
30
Option Description
• Enable Internal Speaker (by default enable)
Keyboard This field lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness
Illumination level can be set from 0% to 100%. The options are:
• Disabled
• Dim
• Bright (enabled by default)
Keyboard Backlight The Keyboard Backlight with AC option does not affect the main keyboard illumination feature. Keyboard
with AC Illumination will continue to support the various illumination levels. This field has an effect when the backlight
is enabled.
Unobtrusive Mode This option, when enabled, pressing Fn+F7 turns off all light and sound emissions in the system. To resume
normal operation, press Fn+F7 again. This option is disabled by default.
Miscellaneous Allows you to enable or disable the following devices:
Devices
• Enable Microphone
• Enable Camera
• Enable Hard Drive Free Fall Protection
• Enable Media Card
• Disable Media Card
Switchable Allows you to enable or disable the switchable graphics technologies, such as NVIDIA, Optimus, and AMD
Graphics PowerExpress\X99.
NOTE: The video setting will be visible only when a video card is installed into the system.
NOTE: You must set the admin password before you set the system or hard drive password.
Deleting the admin password automatically deletes the system password and the hard drive
password.
System Password Allows you to set, change or delete the system password.
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Option Description
Default setting: Not set
Internal HDD-0 Allows you to set, change or delete the system’s internal hard disk’s password.
Password Default setting: Not set
Strong Password Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one
uppercase character, one lowercase character and be at least 8 characters long.
Password Allows you to determine the minimum and maximum length of Administrator and System passwords.
Configuration
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when
they are set. The options are:
• Disabled
• Reboot bypass
Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin
password is set.
Default setting: Allow Non-Admin Password Changes is selected.
Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when an Administrator Password
Changes is set. If disabled the setup options are locked by the admin password.
TPM Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
• TPM Security
• Clear
• TPM ACPI Support
• TPM PPI Provision Override
• TPM PPI Deprovision Override
• Deactivate
• Activate
NOTE: The TPM version 1.2 is supported for all Windows operating system.
NOTE: The TPM version 1.2 is for only for Windows 7/8.1 operating system. The TPM version
1.2/2.0 is for Windows 10 operating system. You can upgrade/downgrade for Windows 10
operating system.
CAUTION: For the TPM upgrade/downgrade process, it is recommended to complete the process
in an AC power with AC adapter plugged into the computer. The upgrade/downgrade process
without the AC adapter plugged in might damage the computer or hard disk.
NOTE: It is recommended to use the Dell AC adapter that is shipped with the computer.
Computrace Allows you to activate or disable the optional Computrace software The options are:
• Deactivate
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Option Description
• Disable
• Activate
NOTE: The Activate and Disable options will permanently activate or disable the feature and no
further changes will be allowed
Default setting: Deactivate
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
Enable CPU XD Support (default)
Admin Setup Allows you to prevent users from entering the setup when an Administrator password is set.
Lockout Default Setting: Enable Admin Setup Lockout is not selected.
• Disabled
• Enabled
Expert Key Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable
Management Custom Mode option is disabled by default. The options are:
• PK
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will
restore to default settings.
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Option Description
core support for the processor. The installed processor supports two cores. If you enable Multi Core
Support, two cores are enabled. If you disable Multi Core Support, one core is enabled.
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
C-States Control Allows you to enable or disable the additional processor sleep states.
• C states
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
• Disabled
• Every Day
• Weekdays
• Select Days
USB Wake Support Allows you to enable USB devices to wake the system from Standby.
NOTE: This feature is only functional when the AC power adapter is connected. If the AC power
adapter is removed during Standby, the system setup removes power from all the USB ports to
conserve battery power.
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Option Description
Wireless Radio Allows you to enable or disable the feature that automatically switches from wired or wireless networks
Control without depending on the physical connection.
Wake on LAN/ Allows you to enable or disable the feature that powers on the computer from the Off state when triggered
WLAN by a LAN signal.
• Disabled
• LAN Only
• WLAN Only
• LAN or WLAN
Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.
Block Sleep (S3 state)
Advanced Battery This option enables you to maximize the battery health. By enabling this option, your system uses the
Charge standard charging algorithm and other techniques, during the non-work hours to improve the battery health.
Configuration Disabled
Primary Battery Allows you to select the charging mode for the battery. The options are:
Charge
Configuration • Adaptive
• Standard — Fully charges your battery at a standard rate.
• ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging
technology. This option is enabled by default.
• Primarily AC use
• Custom
If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option, disable
the Advanced Battery Charge Configuration option.
Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature.
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Option Description
Enable Fn Key Emulation (default)
Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their
standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary
behavior of these keys. The available options are:
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
• Minimal
• Thorough (default)
• Auto
Extended BIOS Allows you to create an additional preboot delay. The options are:
POST Time
• 0 seconds. This option is enabled by default.
• 5 seconds
• 10 seconds
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities
provided by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O - enabled by default.
• WWAN
• GPS (on WWAN Module)
• WLAN/WiGig
• Bluetooth
NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be
enabled or disabled independently.
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Option Description
Wireless Device Allows you to enable or disable the internal wireless devices.
Enable
• WLAN
• Bluetooth
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
BIOS Downgrade This controls flashing of the system firmware to previous revisions.
NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen.
4. If you are unable to locate or find the Service Tag, click the Product Category of your computer.
5. Choose the Product Type from the list.
6. Select your computer model and the Product Support page of your computer appears.
7. Click Get drivers and click View All Drivers.
The Drivers and Downloads page opens.
8. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.
9. Identify the latest BIOS file and click Download File.
You can also analyze which drivers need an update. To do this for your product, click Analyze System for Updates and follow
the instructions on the screen.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
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NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update
the BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: Your computer is shipped with the system and setup password feature disabled.
NOTE: If the password jumper is disabled, the existing System Password and Setup Password are deleted and you need
not provide the system password to log on to the computer.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen appears.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password , enter your system password, and press Enter or Tab.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
1. In the System BIOS or System Setup screen, select System Security and press Enter.
38
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete
the System and/or Setup password, confirm the deletion when promoted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer reboots.
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4
Diagnostics
If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The
purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you
are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
40
Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop.
amber light and
white light
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5
Technical specifications
NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in:
• Windows 8.1 and Windows 8, click or tap Start → PC Settings → PC and devices → PC Info.
System specifications
Feature Specification
DRAM bus width 64 bits
Flash EPROM 16 MB
Processor specifications
Feature Specification
Type 6th Generation Intel i3, i5 and i7
L1 cache 64 KB
L2 cache 256 KB
L3 cache Up to 4 MB
Memory specifications
Feature Specification
Memory connector two internally accessible DDR3L connectors
Minimum memory 4 GB
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Audio specifications
Feature Specification
Types 4 channel high definition audio
Speakers 2Wx2W
Video specifications
Feature Specification
Video Type Integrated on system board/discrete
UMA controller Intel HD 520 Graphics 6th Generation Core i3, i5, and i7
Camera specifications
Feature Specification
Camera resolution 0.92 megapixels
Communication specifications
Features Specification
Network adapter 10/100/1000 Mbps Ethernet LAN on Motherboard (LOM)
Video
• one 15-pin VGA port
43
Feature Specification
• one 19-pin HDMI port
USB
• two USB 3.0 ports (left one with window debug)
• one USB 2.0 port
NOTE: The powered USB 3.0 connector also supports Microsoft Kernel Debugging. The ports are
identified in the documentation shipped with your computer.
Display specifications
Feature Specification
Type 14.0 inches HD WLED
Height 205.60 mm
Width 320.90 mm
Maximum resolution 1366 x 768 pixels (HD) & 1920 x 1080 pixels (FHD)
Refresh rate 60 Hz
Keyboard specifications
Feature Specification
Number of keys US 80, Brazil 82, UK 81, and Japan 84
Touchpad specifications
Feature Specification
Active Area:
44
Feature Specification
X-axis 104.00 mm (4.09 inches)
Battery specifications
Feature Specification
Type
• 4-cell smart lithium ion (40 W)
• 6-cell smart lithium ion (66 W)
Height
• 4-cell — 7.05 mm
• 6-cell — 7.05 mm
Width
• 4-cell — 124.7 mm
• 6-cell — 124.7 mm
Depth
• 4-cell — 208.25 mm
• 6-cell — 208.25 mm
Weight
• 4-cell — 283 g
• 6-cell — 350 g
Voltage
• 4-cell — 7.4 VDC
• 6-cell — 11.1 VDC
Temperature range:
AC Adapter specifications
Feature Specification
Type 65 W and 90 W
Input frequency 50 Hz to 60 Hz
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Feature Specification
Rated output 19.5 V DC
voltage
Physical specifications
Feature Specification
Height (non-touch) 23.15 mm (0.91 inches)
Environmental specifications
Temperature Specifications
Operating 0°C to 35°C (32°F to 95°F)
Altitude Specifications
(maximum)
Operating –15.2 m to 3048 m (–50 ft to 10,000 ft)
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Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some
services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
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