Illustrated Parts & Service Map

HP Compaq dc5850 Small Form Factor

Business PC
© 2008 Hewlett-Packard Development Company, L.P. The information con-
tained herein is subject to change without notice. HP shall not be liable for
technical or editorial errors or omissions contained herein.

Document Number 481407-001. 1st Edition March 2008.

Cables

1 SATA cable, 25 inch, 1 straight end, 1 right angle end 461535-001

2 SATA cable, 17 inch, 2 straight ends 453317-001
3 Power switch/LED cable assembly 460896-001
4 Front I/O with USB 460895-001

*Not shown

Keyboards (not illustrated)

PS/2, Basic 435302-xxx

Key Specifications USB, Basic 435382-xxx
USB SmartCard 435385-xxx
Processor Type AMD Athlon 64, Sempron-64, Phenom
Arabic -171 Korean (Hangul) -AD1
RAM Type PC2-6400 (800 MHz) non-ECC
Belgian -181 LA Spanish -161
Maximum RAM Supported 8 GB
BHCSY -B41 Norwegian -091
Expansion Slots • 1 PCIe-x16
• 2 PCIe-x1 Brazilian Portuguese -201 PRC -AA1
• 3 PCI Czech -221 Portuguese -131
Graphics Adapter ATI Radeon 3100 graphics Danish -081 Romanian* -271
Drive Support • 4 SATA (HDD + Optical) Finnish -351 Russian -251
• RAID 1 Support
• FDD, Media Card Reader, Removable HDD French -051 Slovakian -231
I/O Interfaces Serial (2, 1 optional), parallel (1), USB 2.0 (8), RJ-45 (1), front French Arabic -DE1 Spanish -071
and rear audio jacks (2 each), PS/2 ports (2), VGA connector
(1), USB header on system board French Canadian -121 Swedish -101
German -041 Swiss -111
Spare Parts Greek -151 Taiwanese -AB1
Hebrew -BB1 Thai -281
Hungarian -211 Turkish -141
International -B31 U.S. -001
Italian -061 U.K. -031
Japanese -291
*Not for 435385-xxx

Mass Storage Devices (not illustrated)

Diskette drive with bezel 431452-001

Media card reader, 3.5-inch 412838-001
16X SATA DVD±RW and CD-RW drive with LightScribe 447310-001
16X SATA DVD-ROM drive 419496-001
48X CD-RW/DVD-ROM combo drive 419497-001
500 GB SATA hard drive, 3.0 Gb/s, NCQ 457909-001
250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s, NCQ 449980-001
250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 440747-001
160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 449979-001
160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 440499-001
160 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5Gb/s 439995-001
80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s, NCQ 449978-001
System Unit
80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s 440754-001
1 Access panel 460893-001 80 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5 Gb/s 439994-001
2 Front bezel 451148-001
3 Power supply, 240W 460888-001
3 Power supply, 240W, 80% efficient 460889-001
* 5.25-inch bezel blank 335937-001
* Not shown

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 1
 Standard and Optional Boards

1 ReadyBoost module, 1 GB 462851-001

Memory modules
* 512 MB, PC2-6400, CL6 418952-001
* 1 GB, PC2-6400, CL6 418951-001
* 2 GB, PC2-6400, CL6 457624-001
Other boards
* Belkin 802.11a/g, WLAN adapter for use in the rest of the world 391866-002
* ATI HD X2400, PCIEx16, DMS-59 and TV outputs, 256MB graphics 462477-001
adapter
Miscellaneous Parts
* Broadcom NetXtreme GbE PCI-E NIC, FH 430654-001
* 56K modem, Agere 2006 PCI Hi-Speed, FH 398661-001 1 Second serial port, low profile 393601-001

* nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV 445743-001 2 Chassis fan 460891-001
(S-Video) outputs, LP 3 Speaker 394779-001
HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH 441448-001 4 Fan duct 460892-001
System boards with thermal grease, alcohol pad, and CPU socket cover * Stand 451150-001
3 System board 461537-001 * Heatsink with alcohol pad and factory-applied thermal grease 460897-001
* System board, excludes ES 462852-001 * Backwall 461533-001
AMD Athlon 64 processor with alcohol pad and thermal grease * System board tray 460894-001
* X2 5400+, 2.8 GHz, 2x512-KB L2 cache 465312-001 * Rubber feet 460890-001
* X2 5200+, 2.7 GHz, 2x512-KB L2 cache 465302-001 * Mouse, PS2, optical 417966-001
* X2 5000+ 2.6 GHz, 2x512-KB L2 cache 465301-001 * Mouse, optical 390938-001
* X2 4450+, 2.3 GHz, 2x512-KB L2 cache 465303-001 * Mouse, USB laser 459821-001
* LE-1640, 2.6GHz, 1-GB L2 cache 465304-001 * Printer port 465339-001
AMD Sempron-64 processor with alcohol pad and thermal grease * Battery, real-time clock 153099-001
* 1300, 2.3 GHz, 512-KB L2 cache 458069-001
*Not shown
* 1200, 2.1 GHz, 512-KB L2 cache 460341-001
AMD Phenom processor with alcohol pad and thermal grease
* 9600, quad core, 2.4 GHz, 4x512-KB L2 cache 465459-001
System Board
* 8600, tri core, 2.3 GHz, 3x512-KB L2 cache 466174-001

* Not shown

System Board Connectors and Jumpers (position of some untitled

components may vary in location)
E49 Password P23 Front audio
J9 RJ-45 over dual USB P25 ReadyBoost
J10 Quad stack USB P52 Second serial port
J20 PCI slot 1 P53 Serial port connector
J31 PCIe X1, slot 1 P6 Internal speaker
J32 PCIe X1, slot 2 P60 SATA0
J41 PCIe X16 P61 SATA1
J68_1 Mouse P62 SATA2
J68_2 Keyboard P63 SATA3
J69 VGA connector P70 Primary CPU fan
J70 DVI P8 Primary chassis fan
J78 Double stack audio connector P150 Media reader
P1 Main power XBT1 Real-time-clock battery
P16 System fan XMM1 DIMM 1
P126 Parallel connector XMM2 DIMM 2
P24 Front USB XMM4 DIMM 4
P3 CPU power XU1 Processor
P5 Power button/LED

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 2
 Setup Utility Boot Block Emergency Recovery Mode
Basic system information is maintained in the Setup Utility held in the system ROM, accessed failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash
by pressing the F10 key when prompted (on screen) during the boot sequence. would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-
protected section of the ROM that contains code that checks for a valid system BIOS image
Computer Setup Menu when the system is turned on.
Heading Option/Description • If the system BIOS image is valid, the system starts normally.
• If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support
File System Information - Lists the following main system specifications: to search removable media for BIOS image files. If an appropriate BIOS image file is found,
• Product name • Memory size/speed/ no. channels it is automatically flashed into the ROM.
• SKU number (some models) • Integrated MAC Address When an invalid system BIOS image is detected, the system power LED will blink red 8 times,
• Processor type/speed/stepping • System BIOS one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the
• Cache Size (L1/L2) • Chassis serial number system ROM containing the video option ROM image is not corrupt, Boot Block Emergency
• Asset tracking number Recovery Mode will be displayed on the screen.
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the
About - Displays copyright notice. following steps:
Set Time and Date - Allows you to set system time and date. 1. Turn off the computer.
Flash System ROM - Allows you to select a drive containing a new BIOS. 2. Insert a flash drive or CD containing the BIOS image in the root directory. The media must be
Replicated Setup-Save to Removable Media & Restore from Removable Media formatted using the FAT12, FAT16, or FAT32 file system.
3. Turn on the computer. If no appropriate BIOS image is found, you will be prompted to insert
Default Setup
• Save Current Settings as Default media containing a BIOS image file. The system will automatically flash the ROM. After a
• Restore Factory Settings as Default successful flash, the system will either automatically restart or prompt the user to unplug the
unit, wait 5 seconds, reattach the power cord, and then press the power button.
Apply Defaults and Exit - Applies the selected default settings and clears any
established passwords. 4. Remove the removable media used to upgrade the BIOS.
5. Turn the power on to restart the computer.
Ignore Changes and Exit - Exits setup without applying or saving any changes.
NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS
Save Changes and Exit - Saves changes to system configuration or default set- image file is in an optical drive. If BitLocker is enabled, remove this CD before attempting to
tings and exits Computer Setup.
boot to Windows Vista.
Storage Device Configuration - Lists all installed BIOS-controlled storage devices. The
following options are available:
• Diskette Type(Legacy Diskettes only)-3.5” 1.44 MB and 5.25” 1.2 MB Password Security
• Emulation Type - ATAPI Zip drive, hard disk, legacy diskette, CD-ROM
drive, and ATAPI LS-120 drive Establishing a Setup password using computer setup
• Drive Emulation Type Options
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
• Multisector Transfers
• Translation Mode 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter
• Translation Parameters Computer Setup. Press Enter to bypass the title screen, if necessary. If you do not press F10
• Default Values SATA when prompted, a restart will be necessary.
Storage Options: Removable Media Boot, Legacy Diskette Write, SATA Emu- 3. Select Security > Setup Password and follow the instructions on the screen.
lation, SATA 0 and 2, SATA 1 and 3 4. Before exiting, click File > Save Changes and Exit.
DPS Self-Test - Allows you to execute self-tests on ATA hard drives.
Changing a Power-on or Setup password
Boot Order - Allows you to specify boot order.
• Shortcut to Temporarily Override Boot Order 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
Security Setup Password - Allows you to set and enable setup (Administrator) password. 2. If you want to change the Setup password, as soon as the computer is turned on, press F10
when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title
Power-On Password - Allows you to set and enable power-on password. screen, if necessary.
Password Options - When any password exists allows you to lock legacy 3. If you want to change the Power-On password, when the key icon appears, type your current
resources, enable/disable network server mode, specify password requirement password, a slash (/) or alternate delimiter character, your new password, another slash (/) or
for warm boot, and allows you to enable/disable Setup Browse Mode.
alternate delimiter character, and your new password again as shown:
Device Security (some models) - Enables/disables all I/O ports, audio, network
controllers, SMBus controller, and embedded security devices. current password/new password/new password.
Network Service Boot - Enables/disables boot from OS on a server.
NOTE: Type the new password carefully since the characters do not appear on the screen.
System IDs - Allows you to set Asset tag, ownership tag, Chassis serial number,
UUID, and keyboard locale setting. 4. Press Enter.
The new password will take effect the next time the computer is restarted.
DriveLock Security-Lets you assign/modify hard drive p/w for added security.
System Security (some models) - Allows you to enable/disable: Deleting a Power-on or Setup password
• Data Execution Prevention
• Virtualization Technology 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
• Virtualization Technology Directed I/O 2. To delete the Setup password, as soon as the computer is turned on, press F10 when the
• Trusted Execution Technology monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if
• Embedded Security Device Support necessary.
• OS management of Embedded Security Device through OS
3. To delete the Power-on password, when the key icon appears, type the current password
• Virtual Appliance options
followed by a slash (/) or alternate delimiter character as shown: currentpassword/
• Smart Card BIOS Password Support
4. Press Enter.
Setup Security Level - Provides method to allow users limited access to change
specified setup options without knowing Setup password.
Power OS Power Management - Lets you enable/disable Runtime Power Management,
Clearing CMOS
Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup, 1. Turn off the computer and any external devices, and disconnect the power cord from the
USB Wake on Device Insertion, Unique Sleep State Blink Rates. power outlet.
Hardware Power Management-Lets you enable/disable SATA bus power mgmt. 2. Remove the access panel.
Thermal - Allows you to control minimum permitted fan idle speed. 3. On the system board, press and hold the CMOS button for 5 seconds.
Advanced Power-On Options - Allows you to set: 4. Replace the access panel, external devices, and reconnect the power cord.
• POST mode - QuickBoot, FullBoot, or FullBoot every 1-30 days.
5. Turn on the computer.
• POST messages - Enable/disable
• MEBx Setup prompt - Enable/disable or hidden/displayed You will receive POST error messages after clearing CMOS and rebooting advising you that
• F9 prompt - Enable/disable configuration changes have occurred. Use Computer Setup to reset any special system setups
• F10 prompt - Enable/disable along with the date and time.
• F12 prompt - Enable/disable
• Factory Recovery Boot Support - Enable/disable
• Option ROM prompt - Enable/disable
• WOL After Power Loss - Enable/disable
• Remote wakeup boot source - Remote server/local hard drive
• After Power Loss - Off/on/previous state
• POST delay - None, 5, 10, 15, or 20 seconds
• Limit CPUID
Execute Memory Test -Restarts computer and executes POST memory test.
BIOS Power-On - Allows you to set the computer to turn on at a preset time.
Onboard Devices - Lets you set resources or disable onboard system devices.
PCI Devices - Lists installed PCI devices with their IRQ settings and allows you
to reconfigure IRQ or disable devices.
PCI VGA Configuration - Allows you to specify which VGA controller will be
used when multiple video adapters are available.
Bus Options (some models) - Allows you to enable/disable PCI SERR# Gener-
ation and PCI VGA palette snooping.
Device Options - Allows you to set:
• Printer Mode - Bi-Directional, EPP & ECP, Output Only
• Num Lock state at power-on - off/on
• S5 Wake on LAN - enable/disable
• Processor cache - enable/disable
• Multi-Processor - enable/disable
• Integrated video - enable/disable
• Internal speaker - enable/disable
• Monitor Tracking - enable/disable
• NIC PXE Option ROM Download - enable/disable
• SATA RAID Option ROM Download - enable/disable
• HPET - enable/disable

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 3
 HP Insight Diagnostics
The HP Insight Diagnostics utility allows you to view information about the hardware configu-
ration of the computer and perform hardware diagnostic tests on the subsystems of the com- Common POST Error Messages (continued)
puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating
Screen Message Description Recommended Action
hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur- 501-Display Adapter Graphics display controller. 1. Reseat graphics card.
rent configuration of the computer. From the Survey tab, there is access to several categories of Failure
2. Clear CMOS.
information about the computer. Other tabs provide additional information, including diagnostic
test options and test results. The information in each screen of the utility can be saved as an html 3. Check monitor connection.
file and stored on a diskette or USB HP flash drive. 4. Replace graphics card (if
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog- possible).
nized by the system and functioning properly. Running tests is optional but recommended after
installing or connecting a new device. 510-Flash Screen Flash Screen image has Reflash the system ROM with the
Image Corrupted errors. latest BIOS image.
You should run tests, save the test results, and print them so that you have printed reports avail-
able before placing a call to the Customer Support Center. 511-CPU, CPUA, or CPU fan is not connected or 1. Reseat CPU fan.
Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with CPUB Fan not may have malfunctioned.
Detected 2. Reseat fan cable.
the computer. The tool may also be downloaded from the HP Web site using the following pro-
cedure: 3. Replace CPU fan.
1. Go to www.hp.com 512-Chassis, Rear Chassis, rear chassis, or 1. Reseat chassis, rear chassis, or
Chassis, or Front Chas- front chassis fan is not con- front chassis fan.
2. Click the Software & Download driver link. sis Fan not Detected nected or may have mal-
3. Enter the product number (for example, dc5800) in the text box and press the Enter key. functioned. 2. Reseat fan cable.

4. Select the specific product. 3. Replace chassis, rear chassis, or

front chassis fan.
5. Select the OS.
601-Diskette Control- Diskette controller circuitry 1. Run Computer Setup.
6. Click the Diagnostics link. ler Error or floppy drive circuitry
incorrect. 2. Check and/or replace cables.
7. Select HP Insight Diagnostics Offline Edition.
3. Clear CMOS.
8. Select the proper language and click Download.
4. Replace diskette drive.
NOTE: The download includes instructions on how to create a bootable CD.
5. Replace the system board.
Common POST Error Messages 605-Diskette Drive Mismatch in drive type. 1. Run Computer Setup.
Type Error
2. Disconnect any other diskette
Screen Message Description Recommended Action
controller devices (tape drives).
101-Option ROM Error 1. System ROM checksum. 1. Verify ROM, reflash if required 3. Clear CMOS.
2. Expansion board option 2. Remove suspected card, reboot
917-Front Audio Not Front audio harness has Reconnect or replace front audio
ROM checksum. 3. If expansion board recently added, Connected been detached or unseated harness.
remove to see if problem remains. from motherboard.
4. Clear CMOS. 918-Front USB Not Front USB harness has been Reconnect or replace front USB har-
Connected detached or ness.
5. If message disappears, may be unseated from motherboard.
problem with expansion card.
921-Device in PCI There is an incompatibility/ Try rebooting the system. If the error
6. Replace system board. Express slot failed to problem with this device reoccurs, the device may not work
162-System Options Configuration incorrect. Run Computer Setup and check con- initialize and the system or PCI with this system
Not Set RTC battery may need to be figuration in Advanced > Onboard Express Link could not be
replaced. retrained to an x1.
Devices. Reset date and time in Con-
trol Panel. If problem persists, 1720-SMART Hard Hard drive is about to fail. 1. Determine if hard drive is giving
replace RTC battery. Drive Detects Immi- (Some hard drives have a correct error message. Enter
nent Failure hard drive firmware patch Computer Setup and run the Drive
163-Time & Date Not Invalid time or date in con- Reset the date and time under Con- that will fix an erroneous
Set figuration memory. Protection System test under
trol Panel (Computer Setup can also error message.)
RTC (real-time clock) bat- Storage > DPS Self-test.
be used). If the problem persists,
tery may need to be replace the RTC battery. 2. Apply hard drive firmware patch
replaced. if applicable.
164-Memory Size Memory amount has Press the F1 key to save the memory 3. Back up contents and replace hard
Error changed since the last changes. drive.
boot (memory added or -or-
removed). 1. Run Setup (F10). 1796-SATA Cabling One or more SATA devices Ensure SATA connectors are used in
Error are improperly attached. For ascending order. For one device, use
Incorrect memory configu- 2. Make sure the memory module(s) optimal performance, the SATA 0. For two devices, use SATA
ration. are installed properly. SATA 0 and SATA 1 con- 0 and SATA 1. For three devices, use
nectors must be used before SATA 0, SATA1, and SATA 4.
3. If third-party memory has been SATA 4 and SATA 5.
added, test using HP-only
memory. 1797-SATA Drivelock Drivelock is enabled on one Either remove the Drivelocked
is not supported in or more SATA hard drives, SATA device or disable the Drive-
4. Verify proper memory module RAID mode. and they cannot be accessed lock feature. To disable the Drive-
type. while the system is config- lock feature, enter Computer Setup,
ured for RAID mode. change Storage > Storage Options
201-Memory Error RAM failure. 1. Run Setup (F10). > SATA Emulation to IDE, and
2. Ensure memory modules are select File > Save Changes and
correctly installed. Exit. Re-enter Computer Setup and
select Security > Drivelock. For
3. Verify proper memory module each listed Drivelock-capable SATA
type. device, ensure Drivelock is Disabled.
Lastly, change Storage > Storage
4. Remove and replace the identified Options > SATA Emulation back to
faulty memory module(s). RAID and select File > Save
5. If the error persists after replacing Changes and Exit.
memory modules, replace the 1801-Microcode Patch Processor not supported by 1. Upgrade BIOS to proper version.
system board. Error ROM BIOS.
2. Change the processor.
213-Incompatible A memory module in mem- 1. Verify proper memory module
Memory Module in ory socket identified in the type. Invalid Electronic Electronic serial number is Enter the correct serial number in
Memory Socket(s) X, error message is missing Serial Number missing. Computer Setup.
X, ... critical SPD information, or 2. Try another memory socket.
Memory Parity Error Parity RAM failure. Run Computer Setup and Diagnostic
is incompatible with the 3. Replace DIMM with a module Third-party graphics card utilities. Remove third-party graph-
chipset. conforming to the SPD standard. may be causing a problem. ics card to see if the problem goes
away.
214-DIMM Configura- Populated DIMM configura- Rearrange the DIMMs so that each
tion Warning tion is not optimized. channel has the same amount of Network Server Mode Keyboard failure while Net- 1. Reconnect keyboard with
memory. Active and No Key- work Server Mode enabled. computer turned off.
board Attached
215-DIMM Configura- Populated DIMM configura- Remove power from the system and 2. Check connector for bent or
tion Warning tion is not optimized. reinstall memory modules. Populate missing pins.
modules starting with slot XMM4,
then XMM3, followed by slots 3. Ensure that none of the keys are
XMM2 and XMM1. depressed.
219-ECC Memory Recently added memory 1. If additional memory was recently 4. Replace keyboard.
Module Detected ECC module(s) support ECC added, remove it to see if the Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic
Modules not supported memory error correction. problem remains. Third-party graphics card utilities. Remove third-party graph-
on this Platform may be causing a problem. ics card to see if problem goes away.
2. Check product documentation for
memory support information.
301, 304-Keyboard Keyboard failure. 1. Reconnect keyboard with
error computer turned off.
2. Check connector for bent of
missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
5. If 304 possible system board
issue.

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 4