CH41E-(xxx)-H3/1N1C

CG41E-(xxx)PH3/1N1C

HIWALL
FIXED SPEED I E SERIES

SERVICE MANUAL

UP TO
13 SEER
60 HZ

Thank you for selecting CIAC Air Conditioning.

Please read this manual carefully and store for future reference.
Table of Contents Page

1. Safety Precautions......................................................................................... 1
1. In case of Accidents or Emergency
2. Pre-Installation and Installation
3. Operation and Maintenance

2. Specifications................................................................................................. 3
1. Model Reference
2. Electrical Wiring Diagrams

3. Product Features............................................................................................ 9
1. Operation Modes and Functions

4. Maintenance and Disassembly..................................................................... 13

1. Maintenance
2. Disassembly

5. Troubleshooting............................................................................................. 54
1. Safety Caution
2. General Troubleshooting
3. Error Diagnosis and Troubleshooting Without Error Code
4. Quick Maintenance by Error Code
5. Troubleshooting by Error Code

Appendix.............................................................................................................. 73
i) Temperature Sensor Resistance Value Table for T1,T2,T3 and T4 (°C – K)
Safety Precautions

Contents
1. In Case of Accidents or Emergency.......................................................................2

2. Pre-Installation........................................................................................................2

3. Operation and Maintenance..................................................................................2

 To prevent personal injury, or property or unit damage,
CAUTION
adhere to all precautionary measures and instructions
outlined in this manual. Before servicing a unit, refer to this •• While unpacking be careful of sharp edges around
Precautions

service manual and its relevant sections. the unit as well as the edges of the fins on the con-
Safety

denser and evaporator.

Failure to adhere to all precautionary measures listed in this
section may result in personal injury, damage to the unit or 3. Operation and Maintenance
to property, or in extreme cases, death.
WARNING indicates a potentially hazardous WARNING
situation which if not avoided could result in serious •• Do not use defective or under-rated circuit breakers.
personal injury, or death. •• Ensure the unit is properly grounded and that a
dedicated circuit and breaker are installed.
CAUTION indicates a potentially hazardous situation •• Do not modify or extend the power cable. Ensure
which if not avoided could result in minor or the power cable is secure and not damaged during
moderate personal injury, or unit damage. operation.
•• Do not unplug the power supply plug during
1. In case of Accidents or Emergency ••
operation.
Do not store or use flammable materials near the
unit.
WARNING •• Do not open the inlet grill of the unit during
•• If a gas leak is suspected, immediately turn off the operation.
gas and ventilate the area if a gas leak is suspected •• Do not touch the electrostatic filter if the unit is
before turning the unit on. equipped with one.
•• If strange sounds or smoke is detected from the unit, •• Do not block the inlet or outlet of air flow to the unit.
turn the breaker off and disconnect the power supply •• Do not use harsh detergents, solvents, or similar items
cable. to clean the unit. Use a soft cloth for cleaning.
•• If the unit comes into contact with liquid, contact an •• Do not touch the metal parts of the unit when
authorized service center. removing the air filter as they are very sharp.
•• If liquid from the batteries makes contact with skin or •• Do not step on or place anything on the unit or
clothing, immediately rinse or wash the area well with outdoor units.
clean water. •• Do not drink water drained from the unit
•• Do not insert hands or other objects into the air inlet •• Avoid direct skin contact with water drained from the
or outlet while the unit is plugged in. unit.
•• Do not operate the unit with wet hands. •• Use a firm stool or step ladder according to
•• Do not use a remote controller that has previously manufacturer procedures when cleaning or
been exposed to battery damage or battery leakage. maintaining the unit.

CAUTION CAUTION
• Clean and ventilate the unit at regular intervals when •• Do not install or operate the unit for an extended
operating it near a stove or near similar devices. period of time in areas of high humidity or in an
• Do not use the unit during severe weather conditions. environment directly exposing it to sea wind or salt
If possible, remove the product from the window spray.
before such occurrences. •• Do not install the unit on a defective or damaged
installation stand, or in an unsecure location.
•• Ensure the unit is installed at a level position
2. Pre-Installation and Installation •• Do not install the unit where noise or air discharge
created by the outdoor unit will negatively impact the
WARNING environment or nearby residences.
• Use this unit only on a dedicated circuit. •• Do not expose skin directly to the air discharged by
• Damage to the installation area could cause the unit the unit for prolonged periods of time.
to fall, potentially resulting in personal injury, prop- •• Ensure the unit operates in areas water or other
erty damage, or product failure. liquids.
• Only qualified personnel should disassemble, install, •• Ensure the drain hose is installed correctly to ensure
remove, or repair the unit. proper water drainage.
• Only a qualified electrician should perform electri- •• When lifting or transporting the unit, it is
cal work. For more information, contact your dealer, recommended that two or more people are used for
seller, or an authorized CIAC service center. this task.
•• When the unit is not to be used for an extended time,
disconnect the power supply or turn off the breaker.

 Page 2 
Specifications

Contents
1. Model Reference.....................................................................................................4

2. Electrical Wiring Diagrams.....................................................................................5

2.1 Indoor Unit.....................................................................................................5

2.2 Outdoor Unit..................................................................................................7

 1. Model Reference
Refer to the following table to determine the specific indoor and outdoor unit model number of your purchased
equipment.

Indoor Unit Model Outdoor Unit Model Capacity (Btu) Power Supply

CH41E-009-H1N1C CG41E-009PH1N1C 9k
115V~, 60Hz,
CH41E-012-H1N1C CG41E-012PH1N1C
12k 1Phase
Specifications

CH41E-009-H3N1C CG41E-009PH3N1C
9k

CH41E-012-H3N1C CG41E-012PH3N1C

12k 220-230V~, 60Hz,

1Phase

CH41E-018-H3N1C CG41E-018PH3N1C
18k

CH41E-024-H3N1C CG41E-024PH3N1C 24k

 Page 4 
2. Electrical Wiring Diagrams

2.1 Indoor unit

Abbreviation Paraphrase

Y/G Yellow-Green Conductor

ION Positive and Negative Ion Generator

Specifications
CAP Capacitor

PLASMA Electronic Dust Collector

to CCM Comm.Bus Central Controller (for CAC)

XYE 485 Communication Line

L LIVE

N NEUTRAL

Heater The Electric Heating Belt of Indoor Unit

T1 Indoor Room Temperature

T2 Coil Temperature of Indoor Heat Exchanger Middle

T3 Coil Temperature of Condenser

T4 Outdoor Ambient Temperature

TH Compressor Suction Temperature

EEV Electirc Expansive Valve

T2B Coil Temperature of Indoor Heat Exchanger Outlet

 Page 5 
 CH41E-009-H1N1C,CH41E-012-H1N1C,CH41E-009-H3N1C,CH41E-012-H3N1C,CH41E-018-H3N1C

INDOOR WIRING DIAGRAM OPTIONAL OPTIONAL

CAP
Y/G
16022000020229 ION Applicable to M M
AC motor only
M
3 5(3 or 2)
OPTIONAL

HEATER
2
Specifications

P1
L
N P2
2 SWITCH BOARD
CN701

OPTIONAL

4
OPTIONAL
4 3

X Y E 12V/5V HA HB

To CCM Comm.Bus or To Randomly To Remote Alarm To Remote Switch

485 Wire-controller Connected
Wire-controller

- - - - This symbol indicates the

element is optional,the actual
shape shall prevail.

CH41E-024-H3N1C

OPTIONAL OPTIONAL
INDOOR WIRING DIAGRAM Y/G
CAP
ION Applicable to M M
16022000022180 AC motor only
M
3 5(3 or 2)

HEATER
P1 2
P2

SWITCH BOARD
2
CN701

1(L) S 4
OPTIONAL
3

X Y E 12V/5V HA HB

OPTIONAL
OPTIONAL
To CCM Comm.Bus or To Randomly To Remote Alarm To Remote Switch
485 Wire-controller Connected
Wire-controller

- - - - This symbol indicates the

element is optional,the actual
shape shall prevail.

 Page 6 
2.2 Outdoor Unit

Abbreviation Paraphrase

4-WAY Gas Valve Assembly/4-WAY VALVE

AC-FAN Alternating Current FAN

DC-FAN Direct Current FAN

Specifications
CT1 AC Current Detector

COMP Compressor

L-PRO Low Pressure Switch

H-PRO High Pressure Switch

MOAA31-09CN1-BB8, MOAB31-12CN1-BB8, MOAA31-12CN1-BB8, MOAA30-09CN1-NB6, MOAA31-09CN1-NB8,

MOAB32-12CN1-NB8, MOAA31-12CN1-NB8, MOAB31-12CN1-NB8

Pressure
switch

 Page 7 
 MOBA31-18CN1-NB8, MOBA32-18CN1-NB8

NOTE:
1. The wi r i ng
di agr am i s f or
expl anat i on
1 pur pose onl y. The
act ual shape of
t he component s may
be di f f er ent .
Specifications

2. Symbol 1
i ndi cat es
compr essor
i nt er nal or
ext er nal
component s.
3. - - - - - - - -
i ndi cat es opt i onal
component s.
1

COMP

MOCA30-24CN1-NB8W

1(3) 2(4)

Y/G A1 A2

Symbol 1: indicates compressor internal or external components.

 Page 8 
Product Features

Contents
1. Operation Modes and Functions.........................................................................10

1.1 Abbreviation.................................................................................................10

1.2 Safety Features.............................................................................................10

1.3 Digital Display...............................................................................................10

1.4 Fan Mode.....................................................................................................11

1.5 Cooling Mode..............................................................................................11

1.6 Auto-mode...................................................................................................11

1.7 Drying Mode................................................................................................11

1.8 Forced Operation Function...........................................................................11

1.9 Auto-Restart Function...................................................................................11

1.10 Refrigerant Leakage Detection......................................................................12

1.11 Self Clean(Optional)......................................................................................12

1.12 Follow Me(Optional).....................................................................................12

1.13 Information Inquiry.......................................................................................12

 1. Operation Modes and Functions 1.3 Digital Display
Unit display functions
1.1 Abbreviation
Unit element abbreviations

Abbreviation Element
T1 Indoor room temperature
T2 Coil temperature of evaporator
T3 Coil temperature of condenser
T4 Outdoor ambient temperature
Function Display
1.2 Safety Features Temperature Set temperature value

Compressor three-minute delay at restart Temperature

(fan and Drying Room temperature
Compressor functions are delayed for up to one minute
Product Features

mode)
upon the first startup of the unit, and are delayed for up
Activation of Timer
to three minutes upon subsequent unit restarts.
ON, Fresh, Swing,
(3s)
Zero crossing detection error protection Turbo, or Silent

If AC can not detect zero crossing signal for 4 minutes or Cancellation of

the zero crossing signal time interval is not correct, the unit Timer OFF, Fresh,
will stop and the LED will display the failure. The correct Swing, Turbo, or (3s)
zero crossing signal time interval should be between Silent
6-13ms.
Defrost
Automatic shutoff based on fan speed
Warming in heating
If the indoor fan speed registers below 300RPM for 2 mode
minutes, the unit ceases operation and the corresponding
Self-clean (available
error code is displayed on the indoor unit.
on select units only)
Current protection Heating in room
The current exceeds setting value for certain time, the tempurature
compressor and outdoor fan will shut off. under 8°C

Indoor fan delayed operation

• When the unit starts, the louver is automatically
activated and the indoor fan will operate after a period
of 4 seconds.
• If the unit is in heating mode, the indoor fan is
regulated by the anti-cold wind function.
Sensor redundancy and automatic shutoff
If one temperature sensor malfunctions, the air conditioner
ceases operation.
Refrigerant leakage detection
This function is active only when cooling mode is selected.
It will detect if the compressor is being damaged by
refrigerant leakage or by compressor overload. This is
measured using the coil temperature of evaporator T2
when the compressor is in operation.

 Page 10 
1.4 Fan Mode • After setting the mode, AC will run in auto mode if
the compressor keeps not running for certain time.
When fan mode is activated:
• The outdoor fan and compressor are stopped. 1.7 Drying mode
• Temperature control is disabled and no temperature • The compressor is cycled running with 10 minutes
setting is displayed. on and then 5 minutes off. The indoor fan will keep
• The indoor fan speed can be set to high, med, low, or running at low speed.
auto. • In drying mode, if room temperature is lower than
• The louver operations are identical to those in cooling 10°C, the compressor will stop and not resume until
mode. room temperature exceeds 13°C.
• Auto fan: In fan-only mode, AC operates the same as • The evaporator anti-freezing protection is the same as
auto fan in cooling mode with the temperature set at that in cooling mode.
24°C.
1.8 Forced operation function
1.5 Cooling Mode
• Forced cooling mode:

Product Features
1.5.1 Compressor Control The compressor and outdoor fan continue to run and
When indoor room temp. T1 is lower than setting value, the indoor fan runs at low speed. After running for 30
the compressor and outdoor fan will shut off. minutes, the AC will switch to auto mode with a preset
temperature of 24°C.
1.5.2 Indoor Fan Control • Forced auto mode:
In cooling mode, the indoor fan operates continuously. The
Forced auto mode operates the same as normal auto mode
fan speed can be set to high, medium, low, or auto.
with a preset temperature of 24°C.
1.5.3 Outdoor Fan Control • The unit exits forced operation when it receives the
The On-off outdoor units have single fan speed. The following signals:
outdoor fan will run following the compressor except • Switch on
when AC is in evaporator high temperature protection in
heating mode, condenser high temperature protection in • Switch off
cooling mode, defrosting mode and the current protection. • Timer on
• Timer off
1.5.4 Evaporator Temperature Protection
• Changes in:
When evaporator temperature drops below a configured
value, the compressor and outdoor fan ceases operations. • mode
• fan speed
1.6 Auto-mode • sleeping mode

• This mode can be selected with the remote controller.

1.9 Auto-Restart function
• In auto mode, the machine selects cooling, heating, or
fan-only mode on the basis of ∆T (∆T =T1-Ts). • The indoor unit has an auto-restart module that
allows the unit to restart automatically. The module
∆T Running mode automatically stores the current settings (not including
∆T>2℃ Cooling the swing setting) and, in the case of a sudden power
failure, will restore those setting automatically within 3
-3℃≤∆T≤2℃ Fan-only
minutes after power returns.
∆T<-3℃ Heating*
• If the unit was in forced cooling mode, it will run in
Heating*: In auto mode, cooling only models run the fan this mode for 30 minutes and turn to auto mode with
temperature set to 24°C.
• AC will run in auto mode in the below cases:
• If there is a power failure while the unit is running, the
• Pressing the forced auto button. compressor starts 3 minutes after the unit restarts. If
• If AC is off, it will run in auto mode when the timer the unit was already off before the power failure, the
on function is active. compressor starts 20 seconds after the unit restarts.

 Page 11 
 1.10 Refrigerant Leakage Detection every 3 minutes, with no beeps. The unit automatically
sets the temperature according to the measurements
• With this new technology, the display area will show from the remote control.
“EC” when the outdoor unit detects refrigerant
• The unit will only change modes if the information
leakage.
from the remote control makes it necessary, not from
• When compressor is active, the value of the Coil the unit’s temperature setting.
temperature of evaporator T2 has no change or very
• If the unit does not receive a signal for 7 minutes or
little change.
you press “Follow Me,” the function turns off. The
unit regulates temperature based on its own sensor
1.11 Self clean(Optional) and settings.
• If you press “Self Clean” when the unit is in cooling or
drying mode: 1.13 Information Inquiry
• For cooling models, the indoor unit will run in low • To enter information inquiry status, complete the
fan mode for a certain time, then ceases operation. following procedure within ten seconds:
• For heat pump models, the indoor unit will run in • Press LED 3 times.
fan-only mode, then low heat, and finally in fan-
• Press SWING 3 times.
Product Features

only mode.
• If you are successful, you will hear beeps for two
• Self Clean keeps the indoor unit dry and prevents
seconds.
mold growth.
• Use the LED and SWING buttons to cycle through
1.12 Follow me(Optional) information displayed.
• Pressing LED will display the next code in the
• If you press “Follow Me” on the remote, the indoor sequence. Pressing SWING will show the previous.
unit will beep. This indicates the follow me function is
• The following table shows information codes. The
active.
screen will display this code for two seconds, then the
• Once active, the remote control will send a signal information for 25 seconds.

Displayed
Displayed code Explanation Meaning Additional Notes
value
T1 Room temperature 1. All displayed temperatures
use actual values.
Indoor coil 2. All temperatures are
T2
temperature displayed in °C regardless
-14—70 -14—70 of remote used.
3. If the actual value exceeds
Outdoor coil the range, it will display
T3
temperature the maximum value or
minimum value.

 Page 12 
Maintenance and Disassembly

Contents
1. Maintenance.........................................................................................................14

1.1 First Time Installation Check.........................................................................14

1.2 Refrigerant Recharge....................................................................................16

1.3 Re-Installation ..............................................................................................17

1.3.1 Indoor Unit...................................................................................17

1.3.2 Outdoor Unit................................................................................19

2. Disassembly..........................................................................................................21

2.1 Indoor Unit...................................................................................................21

2.2 Outdoor Unit................................................................................................33

 1. Maintenance

1.1 First Time Installation Check

Air and moisture trapped in the refrigerant system affects To prevent air and moisture from affecting the air
the performance of the air conditioner by: conditioner’s performance, the indoor unit, as well as the
pipes between the indoor and outdoor unit, must be be
• Increasing pressure in the system. leak tested and evacuated.
• Increasing the operating current.
Leak test (soap water method)
• Decreasing the cooling or heating efficiency.
Use a soft brush to apply soapy water or a neutral liquid
• Congesting the capillary tubing due to ice build-up in
detergent onto the indoor unit connections and outdoor
the refrigerant circuit.
unit connections. If there is gas leakage, bubbles will form
• Corroding the refrigerant system. on the connection.

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 Page 14 
Procedure:
1. Tighten the flare nuts of the indoor and outdoor • If the pressure does not achieve -0.1 MPa
units, and confirm that both the 2- and 3-way valves (14.5 Psi) after 50 minutes, check for leakage.
are closed. • If the pressure successfully reaches -0.1 MPa
2. Connect the charge hose with the push pin of Handle (14.5 Psi), fully close the Handle Lo valve and
Lo to the gas service port of the 3-way valve. cease vacuum pump operations.
3. Connect the charge hose of Handle Hi connection to b. Wait for 5 minutes then check whether the gauge
the vacuum pump. needle moves after turning off the vacuum pump.
4. Fully open the Handle Lo manifold valve. 6. Loosen the flare nut of the 3-way valve for 6 or
7 seconds and then tighten the flare nut again.
5. Using the vacuum pump, evacuate the system for
30 minutes. a. Confirm the pressure display in the pressure
indicator is slightly higher than the atmospheric
a. Check whether the compound meter indicates
pressure.
-0.1 MPa (14.5 Psi).
b. Remove the charge hose from the 3-way valve.
• If the meter does not indicate -0.1 MPa
(14.5 Psi) after 30 minutes, continue 7. Fully open the 2- and 3-way valves and tighten the
evacuating for an additional 20 minutes. cap of the 3-way valve.

Maintenance and
Disassembly

 Page 15 
 1.2 Refrigerant Recharge

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Prior to recharging the refrigerant, confirm the additional amount of refrigerant required using the following table:
Maintenance and
Disassembly

Models Standard length Max. elevation Max. length Additional refrigerant

9k&12k 5m (16.4ft) 8m (26.2ft) 20m (65.6ft) 20g/m (0.21oz/ft)

18k 5m (16.4ft) 10m (32.8ft) 25m (82ft) 20g/m (0.21oz/ft)

24k 5m (16.4ft) 10m (32.8ft) 25m (82ft) 40g/m (0.42oz/ft)

Procedure:
1. Connect the charge hose to the 3-way service port 7. Open the valves (Low side) on the charge set and
and then open the 2- and the 3-way valves. charge the system with liquid refrigerant.
2. Connect the charge hose to the valve at the bottom 8. When the electronic scale displays the correct weight
of the cylinder. (refer to the gauge and the pressure of the low side
3. If the refrigerant is R410A, invert the cylinder to to confirm), disconnect the charge hose from the
ensure a complete liquid charge. 3-way valve’s service port immediately and turn off
the air conditioner before disconnecting the hose.
4. Open the valve at the bottom of the cylinder and close
the check valve on the charge set to purge the air. 9. Mount the valve stem caps and the service port.
5. Place the charging cylinder onto an electronic scale 10. Use a torque wrench to tighten the service port cap to
and record the starting weight. a torque of 18 N.m.
6. Operate the air conditioner in cooling mode. 11. Check for gas leakage.

 Page 16 
1.3 Re-Installation
1.3.1 Indoor Unit
Collecting the refrigerant into the outdoor unit

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Maintenance and
Disassembly
Procedure:
1. Confirm that the 2- and 3-way valves are opened. 6. Operate the air conditioner in cooling mode. Cease
2. Remove the valve stem caps and ensure that the valve operations when the gauge reaches 0.1 MPa
stems are opened (use as hexagonal wrench to open (14.5 Psi).
the valve stems). 7. Close the 3-way valve so that the gauge rests
3. Connect the charge hose with the push pin of Handle between 0.3 MPa (43.5 Psi) and 0.5 MPa (72.5 Psi).
Lo to the 3-way valve’s gas service port. 8. Disconnect the charge set, and tighten the 2- and
4. Open the Handle Lo valve of the manifold valve to 3-way valve’s stem nuts (use a torque wrench to
purge air from the charge hose for 5 seconds and tighten the 3-way valves service port cap to a torque
then close it quickly. of 18 N.m).

5. Close the 2-way valve. 9. Check for gas leakage.

 Page 17 
 Air purging with vacuum pump

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Procedure:
1. Tighten the flare nuts of the indoor and outdoor • If the pressure does not achieve -0.1 MPa
units, and confirm that both the 2- and 3-way valves (14.5 Psi) after 50 minutes, check for leakage.
are closed. • If the pressure successfully reaches -0.1 MPa
2. Connect the charge hose with the push pin of Handle (14.5 Psi), fully close the Handle Lo valve and
Lo to the gas service port of the 3-way valve. cease vacuum pump operations.
3. Connect the charge hose of Handle Hi connection to b. Wait for 5 minutes then check whether the gauge
the vacuum pump. needle moves after turning off the vacuum pump.
4. Fully open the Handle Lo manifold valve. 6. Loosen the flare nut of the 3-way valve for 6 or
7 seconds and then tighten the flare nut again.
5. Using the vacuum pump, evacuate the system for
30 minutes. c. Confirm the pressure display in the pressure
indicator is slightly higher than the atmospheric
a. Check whether the compound meter indicates
pressure.
-0.1 MPa (14.5 Psi).
d. Remove the charge hose from the 3-way valve.
• If the meter does not indicate -0.1 MPa (14.5 Psi)
after 30 minutes, continue evacuating for an 7. Fully open the 2- and 3-way valves and tighten the
additional 20 minutes. cap of the 3-way valve.

 Page 18 
1.3.2 Outdoor Unit
Evacuation for the whole system

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Maintenance and
Disassembly
Procedure:
1. Confirm that the 2- and 3-way valves are opened. 4. Close the valve (Low side) on the charge set and turn
2. Connect the vacuum pump to the 3-way valve’s off the vacuum pump.
service port. 5. Wait a period of five minutes then check whether the
3. Evacuate the system for approximately one hour. gauge needle moves after turning off the vacuum
Confirm that the compound meter indicates pump.
-0.1 MPa (14.5Psi). 6. Disconnect the charge hose from the vacuum pump.

 Page 19 
 Refrigerant charging

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Procedure:
Maintenance and

1. Connect the charge hose to the 3-way service port 7. Open the valves (Low side) on the charge set and
Disassembly

and then open the 2- and the 3-way valves. charge the system with liquid refrigerant.
2. Connect the charge hose to the valve at the bottom 8. When the electronic scale displays the correct weight
of the cylinder. (refer to the gauge and the pressure of the low side
3. If the refrigerant is R410A, invert the cylinder to to confirm), disconnect the charge hose from the
ensure a complete liquid charge. 3-way valve’s service port immediately and turn off
the air conditioner before disconnecting the hose.
4. Open the valve at the bottom of the cylinder and close
the check valve on the charge set to purge the air. 9. Mount the valve stem caps and the service port.
5. Place the charging cylinder onto an electronic scale 10. Use a torque wrench to tighten the service port cap to
and record the starting weight. a torque of 18 N.m.
6. Operate the air conditioner in cooling mode. 11. Check for gas leakage.

Note: 1. Mechanical connectors used indoors shall comply with local regulations.
2. When mechanical connectors are reused indoors, sealing parts shall be renewed. When flared joints
are reused indoors, the flare part shall be re-fabricated.

 Page 20 
2. Disassembly

2.1 Indoor unit

1. Front Panel

Procedure Illustration
1) Hold the front panel by the tabs on Front Panel
the both sides and lift it (see CJ_
AF_001).

Tab

CJ_AF_001

Maintenance and
Disassembly
2) Push up the bottom of an air filter,
and then pull it out downwards (see
CJ_AF_002).

Filter

CJ_AF_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 21 
 Procedure Illustration

3) Open the horizontal louver and push

the hook towards left to open it (see
CJ_AF_003).

Horizontal Louver
Hook

CJ_AF_003
Maintenance and
Disassembly

4) Bend the horizontal louver lightly by

both hands to loosen the hooks, then
remove the horizontal louver (see
CJ_AF_004).

Hook

CJ_AF_004

Note: This section is for reference only. Actual unit appearance may vary.

 Page 22 
 Procedure Illustration

5) Remove 1 screw and then remove the

electrical cover(see CJ_AF_005-1 and
CJ_AF_005-2).

CJ_AF_005-1

Maintenance and
Disassembly
CJ_AF_005-2

6) Disconnect the connector for display

board(see CJ_AF_005-3) .

CJ_AF_005-3

7) Remove the display board(see CJ_

AF_005-4).

CJ_AF_005-4

CJ_AF_005

Note: This section is for reference only. Actual unit appearance may vary.

 Page 23 
 Procedure Illustration

8) Open the screw caps(2) and the

remove the screws(see CJ_AF_006).
9) Release the 4 hooks.
Maintenance and
Disassembly

CJ_AF_006

10) Release the seven hooks in the back

(see CJ_AF_007).

Hooks

CJ_AF_007

Note: This section is for reference only. Actual unit appearance may vary.

 Page 24 
 Procedure Illustration

11) Pull out the panel frame while

pushing the hook through a clearance
between the panel frame and the heat
exchanger (see CJ_AF_008).

CJ_AF_008 Panel Frame

Maintenance and
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 25 
 2. Electrical parts
Note: Remove the front panel (refer to 1. Front panel) before disassembling electrical parts.

Procedure Illustration

1) Remove the fixing screw and then

remove the cover of electronic box and
the terminal cover (see CJ_AF_009).
Electronic Cover

Fixing Screw
Maintenance and
Disassembly

CJ_AF_009

2) Pull out the room temperature sensor

(T1) and the coil temperature sensor T1 Sensor
(T2) (see CJ_AF_010). Ground Screws

3) Remove the two screws used for the

ground connection (see CJ_AF_010).

T2 Sensor

CJ_AF_010

Note: This section is for reference only. Actual unit appearance may vary.

 Page 26 
 Procedure Illustration

4) Remove the fixing screw (see CJ_

AF_011-1).
5) Pull out the Electrical control box along
the direction indicated in right image.
to remove it (see CJ_AF_011-2).

Fixing Screw

CJ_AF_011-1

Electronic Box

Maintenance and
Disassembly
CJ_AF_011-2

Swing Motor
Applicable to AC Motor Only

6) Disconnect the wires. Then remove Indoor Fan Motor

the electronic main board (see CJ_
AF_012).

CJ_AF_012
Display Board
Pipe Temperature Sensor
Room Temperature Sensor

Note: This section is for reference only. Actual unit appearance may vary.

 Page 27 
 Procedure Illustration

7) Remove the fixing screw, then remove

the capacitor of fan motor (see CJ_
AF_013).

Capacitor of Fan Motor

Maintenance and

CJ_AF_013
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 28 
3. Evaporator
Note: Remove the front panel and electrical parts (refer to 1. Front panel and 2. Electrical parts) before
disassembling evaporator.

Procedure Illustration
1) Disassemble the pipe holder located at the
rear of the unit (see CJ_AF_014).

Pipe Holder

CJ_AF_014
2) Remove the screws on the evaporator
located at the fixed plate (see CJ_AF_015).

Maintenance and
Disassembly
Screws

CJ_AF_015

3) Remove the two screws on the evaporator

located at the base of the bearing side (see
CJ_AF_016).

Screws

CJ_AF_016

Note: This section is for reference only. Actual unit appearance may vary.

 Page 29 
 Procedure Illustration

4) Pull out the evaporator (see CJ_AF_017). Evaporator

CJ_AF_017
Maintenance and
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 30 
4. Fan motor and fan
Note: Remove the front panel, electrical parts and evaporator (refer to 1. Front panel, 2. Electrical parts, and
3. Evaporator). before disassembling fan motor and fan.

Procedure Illustration
1) Remove the two screws and remove the
fixing board of the fan motor (see CJ_
AF_018).

Screws
CJ_AF_018

2) Remove the Bearing sleeve(see CJ_

AF_019).

Maintenance and
Disassembly
CJ_AF_019

3) Remove the fixing screw (see Fig CJ_

AF_020).
4) Pull out the fan motor and fan assembly
from the side.

Fixing Screw
CJ_AF_020

Note: This section is for reference only. Actual unit appearance may vary.

 Page 31 
 5. Step motor
Note: Remove the front panel and electrical parts (refer to 1. Front panel, 2. Electrical parts) before
disassembling step motor.

Procedure Illustration
1) Remove the two screws, then remove the
stepping motor (see CJ_AF_021).

Stepping Motor

CJ_AF_021
Maintenance and
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 32 
2.2 Outdoor unit
1. Panel Plate
MOAA31-09CN1-NB8; MOAA31-09CN1-BB8; MOAA30-09CN1-NB6; MOAA31-12CN1-NB8; MOAA31-12CN1-BB8
Procedure Illustration

1) Turn off the air conditioner and the

power breaker.
Big Handle
2) Remove the screws of the big handle
and then remove the big handle
(2 screws) (see CJ_AA30_001).

Maintenance and
Disassembly
CJ_AA30_001

Top Cover

3) Remove the screws of the top cover

and then remove the top cover (3
screws). One of the screws is located
underneath the big handle (see CJ_
AA30_002).

CJ_AA30_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 33 
 Procedure Illustration

4) Remove the screws of the front panel

and then remove the front panel (6
screws) (see CJ_AA30_003).

Front Panel

CJ_AA30_003
Maintenance and
Disassembly

5) Remove the screws of water collecting Water Collecting Cover

cover (1 screw) (see CJ_AA30_004).

CJ_AA30_004

Note: This section is for reference only. Actual unit appearance may vary.

 Page 34 
 Procedure Illustration

6) Remove the screws of the right panel

and then remove the right panel
(6 screws) (see CJ_AA30_005).

The Right Panel CJ_AA30_005

Maintenance and
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 35 
 MOAB31-12CN1-BB8; MOAB32-12CN1-NB8; MOAB31-12CN1-NB8

Procedure Illustration

1) Turn off the air conditioner and the

power breaker.
2) Remove the screws of the big handle Big Handle
and then remove the big handle
(1 screws) (see CJ_AB30_001).
Maintenance and
Disassembly

CJ_AB30_001
Top Cover

3) Remove the screws of the top cover

and then remove the top cover (3
screws). One of the screws is located
underneath the big handle (see CJ_
AB30_002).

CJ_AB30_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 36 
 Procedure Illustration

4) Remove the screws of the front panel

and then remove the front panel (6
screws) (see CJ_AB30_003).

Maintenance and
Front Panel

Disassembly
CJ_AB30_003

5) Remove the screws of water collecting

cover (1 screw) (see CJ_AB30_004).

Water Collecting Cover

CJ_AB30_004

Note: This section is for reference only. Actual unit appearance may vary.

 Page 37 
 Procedure Illustration

6) Remove the screws of the right panel

and then remove the right panel
(5 screws) (see CJ_AB30_005).
Maintenance and
Disassembly

Right Panel

CJ_AB30_005

Note: This section is for reference only. Actual unit appearance may vary.

 Page 38 
MOBA31-18CN1-NB8; MOBA32-18CN1-NB8

Procedure Illustration

1) Turn off the air conditioner and the

power breaker. Big Handle

2) Remove the screws of the big handle

and then remove the big handle
(1 screws) (see CJ_BA30_001).

Maintenance and
Disassembly
CJ_BA30_001

Top Cover
3) Remove the screws of the top cover
and then remove the top cover (3
screws). One of the screws is located
underneath the big handle (see CJ_
BA30_002).

CJ_BA30_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 39 
 Procedure Illustration

4) Remove the screws of the front panel

and then remove the front panel (7
screws) (see CJ_BA30_003).

Front Panel

CJ_BA30_003
Maintenance and
Disassembly

5) Remove the screws of water collecting

Water Collecting Cover
cover (1 screw) (see CJ_BA30_004).

CJ_BA30_004

Note: This section is for reference only. Actual unit appearance may vary.

 Page 40 
 Procedure Illustration

6) Remove the screws of the rear net and

then remove the rear net (2 screws)
(see CJ_BA30_005).

CJ_BA30_005

Maintenance and
Disassembly
7) Remove the screws of the right panel
and then remove the right panel
(5 screws) (see CJ_BA30_006).

Right Panel

CJ_BA30_006

Note: This section is for reference only. Actual unit appearance may vary.

 Page 41 
 MOCA30-24CN1-NB8W

Procedure Illustration

1) Turn off the air conditioner and the

power breaker.
2) Remove the screws of the big handle
and then remove the big handle Big Handle
(1 screws) (see CJ_CA30_001).
Maintenance and
Disassembly

CJ_CA30_001

3) Remove the screws of the top cover

Top Cover
and then remove the top cover (3
screws). One of the screws is located
underneath the big handle (see CJ_
CA30_002).

CJ_CA30_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 42 
 Procedure Illustration

4) Remove the screws of the front panel

and then remove the front panel (7
screws) (see CJ_CA30_003).

Front Panel

CJ_CA30_003

Maintenance and
Disassembly
5) Remove the screws of water collecting
cover and then remove the water
collecting cover (1 screw) (see CJ_
CA30_004).
Water Collecting Cover

CJ_CA30_004

Note: This section is for reference only. Actual unit appearance may vary.

 Page 43 
 Procedure Illustration

6) Remove the screws of the right panel

and then remove the right panel
(6 screws) (see CJ_CA30_005).

Right Panel
Maintenance and
Disassembly

CJ_CA30_005

Note: This section is for reference only. Actual unit appearance may vary.

 Page 44 
2. Fan disassembly
Note: Remove the panel plate and (refer to 1. Panel plate) before disassembling fan.
MOAA31-09CN1-BB8; MOAB31-12CN1-BB8; MOAA31-12CN1-BB8; MOAA30-09CN1-NB6; MOAA31-09CN1-NB8;
MOAB32-12CN1-NB8; MOAA31-12CN1-NB8; MOAB31-12CN1-NB8; MOBA31-18CN1-NB8; MOBA32-18CN1-NB8

Procedure Illustration

1) Remove the nut securing the fan

with a spanner (see CJ_ODU_001).
2) Remove the fan.

D-cut

CJ_ODU_001

Maintenance and
Disassembly
3) Disconnect the connectors for fan
motor. (Blue wire, yellow wire, red
wire, brown wire and black wire. The
blue wire and red wire are on the
capacitor. The black wire connects
with terminal 4.) (see CJ_ODU_002)

Connectors for fan motor

Terminal 1 to 4

CJ_ODU_002

Note: This section is for reference only. Actual unit appearance may vary.

 Page 45 
 Procedure Illustration

4) Remove the fixing screws of the fan motor

(4 screws) (see CJ_ODU_003).
5) Remove the fan motor.

Fan Motor
Maintenance and

CJ_ODU_003
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 46 
MOCA30-24CN1-NB8W

Procedure Illustration

1) Remove the nut securing the fan

with a spanner (see CJ_ODU_004).
2) Remove the fan.

D-cut

CJ_ODU_004

Maintenance and
Disassembly
Fan Motor

3) Disconnect the connectors for fan

motor. (Blue wire, red wire, brown
wire and black wire. The blue wire
and brown wire are on the capacitor.
The black wire connects with a
terminal. And the red wire is on the
borad.) (see CJ_ODU_005)

CJ_ODU_005

Note: This section is for reference only. Actual unit appearance may vary.

 Page 47 
 Procedure Illustration

4) Remove the fixing screws of the fan motor

(4 screws) (see CJ_ODU_006).
5) Remove the fan motor.

Fan Motor
Maintenance and

CJ_ODU_006
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 48 
3. Electrical parts
Note: Remove the air outlet grille(refer to 1. Panel plate) before disassembling electrical parts.
MOAA31-09CN1-BB8; MOAB31-12CN1-BB8; MOAA31-12CN1-BB8; MOAA30-09CN1-NB6; MOAA31-09CN1-NB8;
MOAB32-12CN1-NB8; MOAA31-12CN1-NB8; MOAB31-12CN1-NB8; MOBA31-18CN1-NB8; MOBA32-18CN1-NB8

Procedure Illustration

1) Remove the two screws fixed the

electronic control board (see CJ_
ODU_007).
Two Fixing Screws
2) Disconnect the wires connected to
the compressor. (Black wire connects
with terminal 1,blue wire and red
wire connect with the compressor
capacitor) (see CJ_ODU_007)
3) Disconnect the wires connected to
4-way valve.(Blue wires on terminal
Wires Of Compressor
2&3) (see CJ_ODU_007)
4) Remove the fixing screw of the
compressor capacitor, then pull it out
(see CJ_ODU_007)
Connectors for fan motor
5) Remove the electrical parts (see CJ_ Terminal 1 to 4

Maintenance and
ODU_007)

Disassembly
CJ_ODU_007

Note: This section is for reference only. Actual unit appearance may vary.

 Page 49 
 MOCA30-24CN1-NB8W

Procedure Illustration

1) Disconnect the wires connected to Fan Motor

the compressor. (Red wire connects 4-Way Valve
Compressor
with PCB board, others connects with
terminals) (see CJ_ODU_008)
2) Disconnect the wires connected to
4-way valve. (see CJ_ODU_008)
3) Disconnect the wires connected to
the transformer. (see CJ_ODU_008)
4) Disconnect the other wires connected
to terminals. (see CJ_ODU_008)
5) Remove the PCB board. (see CJ_
ODU_008)
Maintenance and
Disassembly

Transformer CJ_ODU_008

Capacitor of compressor

6) Remove the screws of the capacitors.

(see CJ_ODU_009)

Capacitor of Fan Motor

CJ_ODU_009

Note: This section is for reference only. Actual unit appearance may vary.

 Page 50 
4. Sound blanket
WARNING: Recover refrigerant from the refrigerant circuit before remove the compressor.
Note: Remove the panel plate, electrical parts, and fan assembly (refer to 1. Panel plate, 2. Electrical parts,
and 3. Fan assembly) before disassembling sound blanket.

Procedure Illustration

1) Remove the sound blanket (side and

top) (see CJ_ODU_010).

Sound Blanket(top)

Sound Blanket(side)

CJ_ODU_010

Maintenance and
Disassembly

Note: This section is for reference only. Actual unit appearance may vary.

 Page 51 
 5. Compressor

WARNING: Recover refrigerant from the refrigerant circuit before remove the compressor.
Note: Remove the panel plate, electrical parts, and fan assembly (refer to 1. Panel plate, 2. Electrical parts,
and 3. Fan assembly) before disassembling compressor.

Procedure Illustration

1) Remove the flange nut of terminal cover

and remove the termianal cover (see CJ_
ODU_011).

Terminal Cover
Maintenance and
Disassembly

CJ_ODU_011

2) Disconnect the connectors (see CJ_

ODU_012).

CJ_ODU_012

Note: This section is for reference only. Actual unit appearance may vary.

 Page 52 
 Procedure Illustration

3) Remove the hex nuts and washers securing

the compressor, located on the bottom
plate (see CJ_ODU_013).

CJ_ODU_013

Maintenance and
Disassembly
Suction Pipe

4) Heat up the brazed parts and then remove

the the discharge pipe and the suction
pipe (see CJ_ODU_014).
5) Lift the compressor from the base pan Discharge Pipe
assembly with pliers.

CJ_ODU_014

Note: This section is for reference only. Actual unit appearance may vary.

 Page 53 
Troubleshooting

Contents
1. Safety Caution......................................................................................................55

2. General Troubleshooting.....................................................................................56

3. Error Diagnosis and Troubleshooting Without Error Code................................57

3.1 Remote maintenance....................................................................................57

3.2 Field maintenance........................................................................................58

4. Quick Maintenance by Error Code.......................................................................59

5. Troubleshooting by Error Code............................................................................64

5.1 Common Check Procedures.........................................................................64

5.2 E0(EEPROM parameter error)........................................................................65

5.3 E1(Indoor and outdoor unit communication error) (only for CH41E-024
H3N1C) ........................................................................................................66

5.4 E2 (Zero crossing detection error diagnosis and solution) .............................67

5.5 E3 (Fan speed has been out of control diagnosis and solution)......................68

5.6 E4/E5 (Open circuit or short circuit of temperature sensor diagnosis and solution)
...................................................................................................................70

5.7 E7 (Indoor PCB /Display board communication error)....................................71

5.8 EC (Refrigerant Leakage Detection diagnosis and solution)...........................72

1. Safety Caution
WARNING
Electricity remains in capacitors even when the power supply is off.
Ensure the capacitors are fully discharged before troubleshooting.

Electrolytic Capacitors

For other models, connect discharge resistance (approx.100Ω 40W) or a soldering iron plug between the positive and
negative terminals of the electrolytic capacitor. The terminals are located on the bottom surface of the outdoor PCB.

Troubleshooting

Note: This picture is for reference only. Actual appearances may vary.

 Page 55 
 2. General Troubleshooting

2.1 Error Display (Indoor Unit)

When the indoor unit encounters a recognized error, the indicator light will flash in a corresponding series, the timer
display may turn on or begin flashing, and an error code will be displayed. These error codes are described in the
following table:

Indicator Timer
Display Error Information Solution
flashes Display

1 OFF E0 Indoor unit EEPROM parameter error Page 65

Indoor / outdoor units communication error (only for

2 OFF E1 Page 66
CH41E-024-H3N1C)

3 OFF E2 Zero-crossing signal detection error Page 67

4 OFF E3 The indoor fan speed is operating outside of the normal range Page 68

Indoor room temperature sensor T1 is in open circuit or

5 OFF E4 Page 70
has short circuited

Evaporator coil temperature sensor T2 is in open circuit or

6 OFF E5 Page 70
has short circuited

9 OFF E7 Indoor PCB /Display board communication error Page 71

7 OFF EC Refrigerant leak detected Page 72

Troubleshooting

For other errors:

The display board may show a garbled code or a code undefined by the service manual. Ensure that this code is not a
temperature reading.
Troubleshooting:
Test the unit using the remote control. If the unit does not respond to the remote, the indoor PCB requires replacement.
If the unit responds, the display board requires replacement.

 Page 56 
3. Error Diagnosis and Troubleshooting Without Error Code

WARNING
Be sure to turn off unit before any maintenance to prevent damage or injury.

3.1 Remote maintenance

SUGGESTION: When troubles occur, please check the following points with customers before field maintenance.

Problem Solution

1 Unit will not start Page 60-61

2 The power switch is on but fans will not start Page 60-61

3 The tempreture on the playboard cannot be setted Page 60-61

4 Unit is on but the wind is not cold(hot) Page 60-61

5 Unit runs, but shortly stops Page 60-61

6 The unit startup and stop frequently Page 60-61

7 Unit runs continuously but insuffiient cooling(heating) Page 60-61

8 Cool can not change to heat Page 60-61

9 Unit is noisy Page 60-61

Troubleshooting

 Page 57 
 3.2 Field maintenance

Problem Solution

1 Unit will not start Page 62-63

2 Compressor will not start but fans run Page 62-63

3 Compressor and condenser (outdoor) fan will not start Page 62-63

4 Evaporator (indoor) fan will not start Page 62-63

5 Condenser (Outdoor) fan will not start Page 62-63

6 Unit runs, but shortly stops Page 62-63

7 Compressor short-cycles due to overload Page 62-63

8 High discharge pressure Page 62-63

9 Low discharge pressure Page 62-63

10 High suction pressure Page 62-63

11 Low suction pressure Page 62-63

12 Unit runs continuously but insuffiient cooling Page 62-63

13 Too cool Page 62-63

14 Compressor is noisy Page 62-63

Troubleshooting

15 Horizontal louver can not revolve Page 62-63

 Page 58 
4. Quick Maintenance by Error Code
If you do not have the time to test whether specific parts are faulty, you can directly change the required parts according
the error code.
You can find the parts to replace by error code in the following table.

Error Code
Part requiring
replacement
E0 E1 E2 E3 E4 E5 e7 EC

Indoor PCB x
Outdoor PCB x x x x x x x
Indoor fan motor x x x x x x x
Outdoor fan motor x x x x x x x x
Temperature sensor x x x x x x
T2 Sensor x x x x x x x

T3 Sensor x x x x x x x x

Additional refrigerant x x x x x x x

Display board x x x x x x x

Troubleshooting

 Page 59 
 Troubleshooting

Unit is noisy

 Page 60 
Unit will not start

The unit emits a bad odor

Unit runs, but shortly stops

Cool can not change to heat

Test method / remedy

The unit startup and stop frequently
Unit is on but the wind is not cold(hot)
Possible causes of trouble
1.Remote Maintenance

The tempreture on the playboard cannot be setted

Unit runs continuously but insufficient cooling(heating)

Operation is erratic, unpredictable, or unit is unresponsive
Test voltage Power failure
Close the power switch The main power tripped
Inspect connections - tighten ☆ ☆ ☆ ☆ Loose connections
Change the transformer Faulty transformer

☆
☆
Test voltage The voltage is too high or too low
Replace the battery of the remote control The remote control is powered off
Electrical Circuit

☆ ☆

Replace the remote control Broken remote control

☆
Clean or replace Dirty air filter

☆ ☆
Clean Dirty condenser fins
The setting temperature is higher/lower than the
☆
☆
☆

Adjust the setting temperature

room's(cooling/heating)
The ambient temperature is too high/low when the
☆
☆
☆
☆

Turn the AC later

mode is cooling/heating
☆

Adjust to cool mode Fan mode

☆

Turn off SILENCE function. SILENCE function is activated(optional function)

Refrigerant Circuit

Turn the AC later Frosting and defrosting frequently

 ☆
Check heat load Heavy load condition

☆
Tighten bolts or screws Loosen hold down bolts and / or screws
Close all the windows and doors Bad airproof

☆ ☆
☆
Remove the obstacles The air inlet or outlet of either unit is blocked
Others
Reconnect the power or press ON/OFF Interference from cell phone towers and remote

☆
button on remote control to restart boosters

☆
Remove them Shipping plates remain attached

 Page 61 
Troubleshooting
 Troubleshooting

Too cool
Unit will not start

 Page 62 
Compressor is noisy
Low suction pressure
High suction pressure
Low discharge pressure
High discharge pressure
Unit runs, but shortly stops

Horizontal louver can not revolve

Evaporator (indoor) fan will not start
Compressor will not start but fans run

Condenser (Outdoor) fan will not start

Compressor short-cycles due to overload

Unit runs continuously but insufficient cooling

2.Field Maintenance

Test method / remedy

Possible causes of trouble

Compressor and condenser (outdoor) fan will not start

Test voltage Power failure
Inspect fuse type & size Blown fuse or varistor
Inspect connections - tighten Loose connections

☆ ☆
☆
☆
☆
☆
Test circuits with tester Shorted or broken wires
☆ ☆ ☆ ☆ ☆

Test continuity of safety device Safety device opens

☆
☆
☆
☆

Test continuity of thermostat / sensor & wiring Faulty thermostat / room temperature sensor
Place the temperature sensor at the central of

☆
Wrong setting place of temperature sensor
the air inlet grille
☆

Check control circuit with tester Faulty transformer

☆
☆

Check capacitor with tester ☆ Shorted or open capacitor

☆
☆
☆ ☆

Test coninuity of coil & contacts Faulty magnetic contactor for compressor
Electrical Circuit

☆
☆

Test coninuity of coil & contacts Faulty magnetic contactor for fan
☆
☆

Test voltage Low voltage

☆
Replace the stepping motor Faulty stepping motor
☆

Check resistance with meger tester Shorted or grounded compressor

☆
☆

Check resistance with meger tester Shorted or grounded fan motor

 ☆
Replace the compressor Compressor stuck

☆
☆
Leak test Shortage of refrigerant

☆ ☆
Replace restricted part Restricted liquid line
Clean or replace Dirty air filter
Clean coil Dirty evaporator coil

☆ ☆ ☆ ☆ ☆
☆ ☆ ☆ ☆ ☆
Check fan Insufficient air through evaporator coil

☆
☆
Change charged refrigerant volume Overcharge of refrigerant

☆ ☆
☆ ☆
Clean condenser or remove obstacle Dirty or partially blocked condenser
Purge, evacuate and recharge Air or noncodensable gas in refrigerant cycle

☆ ☆ ☆
Remove obstruction to air folow Short cycling of condensing air
Remove obstruction in air or water flow High temperature condensing medium

☆ ☆ ☆ ☆ ☆ ☆
Remove obstruction in air or water flow Insufficient condensing medium
Refrigerant Circuit

☆
Replace compressor Broken compressor internal parts

☆
☆
☆
Test compressor efficiency Inefficient compressor
Replace valve Expansion valve obstructed
Replace valve Expansion valve or capillary tube closed completely

☆ ☆ ☆
☆ ☆
Replace valve Leaking power element on expansion valve
Fix feeler bulb Poor installation of feeler bulb

☆
☆ ☆
Check heat load Heavy load condition
Tighten bolts or screws Loosen hold down bolts and / or screws

☆ ☆
Remove them Shipping plates remain attached
Choose AC of lager capacity or add the number

☆
Poor choices of capacity
Others

of AC
Rectify piping so as not to contact each other or

☆
Contact of piping with other piping or external plate
with external plate

 Page 63 
Troubleshooting
 5. Troubleshooting by Error Code

5.1 Common Check Procedures

5.1.1 Temperature Sensor Check
Disconnect the temperature sensor from PCB, measure the resistance value with a tester.
Temperature Sensors.
Room temp.(T1) sensor,
Indoor coil temp.(T2) sensor,
Outdoor coil temp.(T3) sensor,
Outdoor ambient temp.(T4) sensor,

Measure the resistance value of each winding by using the multi-meter.

Troubleshooting

 Page 64 
5.2 E0 (EEPROM parameter error)
Description: Indoor or outdoor PCB main chip does not receive feedback from EEPROM chip.
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
Troubleshooting and repair:

Shut off the power supply and turn it

on 2 minutes later.

Is it still displaying the error NO The unit is operating normally.

code?

YES

If the EEPROM chip is welded on main

PCB, replace the main PCB directly.
Otherwise, check if the EEPROM chip
plugged in main PCB well.

Is it plugged well? NO Correct the connection.

Replace the indoor/outdoor

main PCB.

Remarks:

Troubleshooting
The location of the EEPROM chip on the indoor and outdoor PCB is shown in the following two images:

Note: These images are for reference only.

 Page 65 
 5.3 E1 (Indoor and outdoor unit communication error) (only for CH41E-024-H3N1C)
Description: The indoor unit has not received feedback from the outdoor unit for 110 seconds, four consecutive times.
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
• Reactor
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Measure Vs. (Vs is the voltage between S and N of

outdoor unit. Red pan-S, Black pan-N)

Is the voltage moving

The voltage is a
alternately between Positive and NO
certain value
negative?

NO
Check the indoor wiring
connections
The voltage moves alternately with
positive value.

Is it normal?
Check the outdoor wiring connection.
Troubleshooting

YES
Is it normal? Replace the indoor PCB.
Power on.
NO

Replace the outdoor PCB. Is the error resolved?

Power on.

NO
Is the error
resolved?
Replace the outdoor PCB.
NO
Replace the indoor PCB.

 Page 66 
5.4 E2 (Zero crossing detection error diagnosis and solution)
Description: When PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time
interval is abnormal.
Recommended parts to prepare:
• Connection mistake
• PCB faulty
Troubleshooting and repair:

Check the connections and

power supply.

Correct the connections. Turn on the

Is it normal? NO
unit when the power supply is good.

YES

Indoor main PCB is defective. Replace

indoor main PCB.

Troubleshooting

 Page 67 
 5.5 E3(Fan speed has been out of control diagnosis and solution)
Description: When indoor fan speed keeps too low (300RPM) for certain time, the unit will stop and the LED will display
the failure.
Recommended parts to prepare:
• Wiring mistake
• Faulty fan assembly’y faulty
• Faulty fan motor
• Faulty PCB
Troubleshooting and repair:

Power off, then restart the unit after 2 minutes.

Does a problem remain? NO The unit is operating normally

YES

Shut off the power supply, Rotate

the fan by hand.

Does it turn easily? NO Find the cause of the problem and resolve it

YES

Check the wiring of fan motor.

Is it improperly wired? Ensure proper connections

Troubleshooting

YES

Measure the voltage for

the fan motor from the PCB.

Is it within normal parameters? NO Replace the indoor PCB

YES

Replace the fan motor

 Page 68 
Index:
1. Indoor AC Fan Motor
Power on and set the unit running in fan mode at high fan speed. After running for 15 seconds, measure the voltage of
pin1 and pin2. If the value of the voltage is less than 100V(208~240V power supply) or 50V(115V power supply), the
PCB must has problems and need to be replaced.

Troubleshooting

 Page 69 
 5.6 E4/E5 (Open circuit or short circuit of temperature sensor diagnosis and solution)
Description: If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED will display the failure.
Recommended parts to prepare:
• Wiring mistake
• Faulty sensor
• Faulty PCB
Troubleshooting and repair:

Check the connection between

temperature sensor and PCB.

Is it properly wired? NO Ensure proper connections.

YES
Measure the resistance value
of the sensor.

Is it within acceptable
NO Replace the Sensor.
parameters?

YES
Replace indoor or outdoor PCB
Troubleshooting

 Page 70 
5.7 E7 (Indoor PCB /Display board communication error)
Description: Indoor PCB does not receive feedback from Display board.
Recommended parts to prepare:
• Wiring mistake
• Faulty PCB
• Display board malfunction
Troubleshooting and repair:

Power off, then restart the unit

2 minutes later.

Is it still displaying
NO The unit is operating normally.
the error code?

YES

Check the wirings and

connection.

Are all the

Correct the connection
connections NO
or replace the Wirings.
good?

YES

Troubleshooting
Replace the indoor main
PCB.

Is the error
extinguished?

NO

Replace the Display board.

 Page 71 
 5.8 EC (Refrigerant Leakage Detection diagnosis and solution)
Description: Define the evaporator coil temp.T2 of the compressor just starts running as Tcool.
In the beginning 5 minutes after the compressor starts up, if T2<Tcool-2°C does not keep continuous 4 seconds and this
situation happens 3 times, the display area will show “EC” and AC will turn off.
Recommended parts to prepare:
• Faulty T2 sensor
• Faulty iIndoor PCB
• System problems, such as leakage or blockages
Troubleshooting and repair:

Power off, then restart the unit 2 minutes later.

Does a problem remain?

YES

Put your hands in front of the

indoor air outlet.

Is there cool
air blowing out from YES Check the T2 sensor.
indoor air outlet?

NO Is it securely Replace the

YES
attached? indoor PCB
Troubleshooting

Check system for leakages.

NO

Are any leakages Repair the leakage and

YES
present? recharge the refrigerant.

NO

Check System for blockages and

clear blockages if present.

 Page 72 
Appendix

Contents
i) Temperature Sensor Resistance Value Table for T1, T2, T3, and T4 (°C – K).....74
 i) Temperature Sensor Resistance Value Table for T1,T2,T3 and T4 (°C – K)
°C °F K Ohm °C °F K Ohm °C °F K Ohm °C °F K Ohm
-20 -4 115.266 20 68 12.6431 60 140 2.35774 100 212 0.62973
-19 -2 108.146 21 70 12.0561 61 142 2.27249 101 214 0.61148
-18 0 101.517 22 72 11.5 62 144 2.19073 102 216 0.59386
-17 1 96.3423 23 73 10.9731 63 145 2.11241 103 217 0.57683
-16 3 89.5865 24 75 10.4736 64 147 2.03732 104 219 0.56038
-15 5 84.219 25 77 10 65 149 1.96532 105 221 0.54448
-14 7 79.311 26 79 9.55074 66 151 1.89627 106 223 0.52912
-13 9 74.536 27 81 9.12445 67 153 1.83003 107 225 0.51426
-12 10 70.1698 28 82 8.71983 68 154 1.76647 108 226 0.49989
-11 12 66.0898 29 84 8.33566 69 156 1.70547 109 228 0.486
-10 14 62.2756 30 86 7.97078 70 158 1.64691 110 230 0.47256
-9 16 58.7079 31 88 7.62411 71 160 1.59068 111 232 0.45957
-8 18 56.3694 32 90 7.29464 72 162 1.53668 112 234 0.44699
-7 19 52.2438 33 91 6.98142 73 163 1.48481 113 235 0.43482
-6 21 49.3161 34 93 6.68355 74 165 1.43498 114 237 0.42304
-5 23 46.5725 35 95 6.40021 75 167 1.38703 115 239 0.41164
-4 25 44 36 97 6.13059 76 169 1.34105 116 241 0.4006
-3 27 41.5878 37 99 5.87359 77 171 1.29078 117 243 0.38991
-2 28 39.8239 38 100 5.62961 78 172 1.25423 118 244 0.37956
-1 30 37.1988 39 102 5.39689 79 174 1.2133 119 246 0.36954
0 32 35.2024 40 104 5.17519 80 176 1.17393 120 248 0.35982
1 34 33.3269 41 106 4.96392 81 178 1.13604 121 250 0.35042
2 36 31.5635 42 108 4.76253 82 180 1.09958 122 252 0.3413
3 37 29.9058 43 109 4.5705 83 181 1.06448 123 253 0.33246
4 39 28.3459 44 111 4.38736 84 183 1.03069 124 255 0.3239
5 41 26.8778 45 113 4.21263 85 185 0.99815 125 257 0.31559
6 43 25.4954 46 115 4.04589 86 187 0.96681 126 259 0.30754
7 45 24.1932 47 117 3.88673 87 189 0.93662 127 261 0.29974
8 46 22.5662 48 118 3.73476 88 190 0.90753 128 262 0.29216
9 48 21.8094 49 120 3.58962 89 192 0.8795 129 264 0.28482
10 50 20.7184 50 122 3.45097 90 194 0.85248 130 266 0.2777
11 52 19.6891 51 124 3.31847 91 196 0.82643 131 268 0.27078
12 54 18.7177 52 126 3.19183 92 198 0.80132 132 270 0.26408
Appendix

13 55 17.8005 53 127 3.07075 93 199 0.77709 133 271 0.25757

14 57 16.9341 54 129 2.95896 94 201 0.75373 134 273 0.25125
15 59 16.1156 55 131 2.84421 95 203 0.73119 135 275 0.24512
16 61 15.3418 56 133 2.73823 96 205 0.70944 136 277 0.23916
17 63 14.6181 57 135 2.63682 97 207 0.68844 137 279 0.23338
18 64 13.918 58 136 2.53973 98 208 0.66818 138 280 0.22776
19 66 13.2631 59 138 2.44677 99 210 0.64862 139 282 0.22231

 Page 74 