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Assignment of Information System

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JOEY DING SHI HUI
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37 views3 pages

Assignment of Information System

Uploaded by

JOEY DING SHI HUI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assignment of information system

Grab Company

3.Customer and supplier intimacy


 Grab company has established a live chat system between passenger and driver.
 When passenger facing problem with the apps, the passenger can
communicate with the driver through live chat system to solve the problem
together.
 For example, when the driver does not familiar with the road of the pick-up
point, the passenger can directly communicate with the driver through live
chat system to provide the direction of the pick-up point to the driver.
 Live chat system can easily and efficient to solve the problems between driver
and passenger to avoid any misunderstanding.

 Grab company has created a website for passenger.


 For better service experience, Grab has created a website to promote their
services meanwhile the most important is collect feedback from the
passengers.
 This is because Grab can upgrade their apps or services by collecting some
feedback and suggestions. This also can bond a better relationship with
customer and build loyalty customer in the future.
 Passenger also can communicate with Grab customer service department
through the website and feedback the services to the department.
 Passenger not only can communicate with only the website. Grab also provide
the hotline of the customer service department into the website to let
passenger can communicate without any difficulty.
 Grab also created some customer survey into the website for the service
upgrading.
 Customer or passenger can complete the survey the provided inside the
website so that the company can more perception with passenger’
preferences.

5.Competitive advantage
 Grab has a set price fares for customer.
 The advantages of its set prices are very clear to customers and compare with
others driving apps unpredictable price quotes, Grab will be cheaper than other
apps.
 Grab won’t charge any extra fees if happen any traffic delays.
 The passengers can enjoy certainty of fixed prices that including insurance
coverage and quality driver with every ride.

 Grab apps helps in language barrier.


 Grab apps has provided a systems app with different language. So, it is easy for
foreigners to take great ride.
 Inside the Grab apps, the systems will auto translate any native language that
for the passengers so the passengers will be easy to contact with drivers.
 The grab apps able the passengers and driver to clearly communicate on
pickup-point, drop-off point and price fares.
 There are no difficulties for foreigners and local people to have a ride by using
Grab apps.

 Grab provide grab share for the passengers to enjoy more valuable service with lowest
fares.
 GrabShare is the first on demand carpooling service that matches with
passenger’s partner or parties which are heading to the same direction or
destination.
 The passengers will enjoy up than 30% less on price fares when enjoying
GrabShare.
 This will reduce carbon dioxide and congestion on the road which bring
shortcomings to environment.

 Grab has established system and policy itself to accept every single complaint and feed
backs from the passengers.
 Grab has established itself as direct to the company with effectively and
efficiently ways to manages consumer relationship to match quality standards.
 The Grab company has a driver and passengers cancellation policy to avoid
wasted opportunities costs between both relationship and engagement.
 Grab company is doing great in create every policy to protect the passengers even
driver itself and this will bring more excellent services to the passengers.

 Grab provide grab share for the passengers to enjoy more valuable service with lowest
fares.
 GrabShare is the first on demand carpooling service that matches with
passenger’s partner or parties which are heading to the same direction or
destination.
 The passengers will enjoy up than 30% less on price fares when enjoying
GrabShare.
 This will reduce carbon dioxide and congestion on the road which bring
shortcomings to environment.
 https://www.thetravelninjas.com/better-uber-5-reasons-grab-best-ride-tourists-
southeast-asia/
 https://www.grab.com/my/transport/car/
 https://loanstreet.com.my/learning-centre/grab-versus-mycar

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