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SOP Service of Tea and Coffee

This document provides standard operating procedures for serving tea and coffee. It outlines the steps to set up trays with necessary items like cups, saucers, sugar, milk, tea bags. It describes how to prepare tea with boiling water and the proper way to serve it to guests. The document also covers preparing coffee using machines or filters and how to serve coffee items like espresso in the appropriate sized cups. Maintaining clean equipment and serving within 7 minutes of the order are noted as important remarks.

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Anshul
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6K views2 pages

SOP Service of Tea and Coffee

This document provides standard operating procedures for serving tea and coffee. It outlines the steps to set up trays with necessary items like cups, saucers, sugar, milk, tea bags. It describes how to prepare tea with boiling water and the proper way to serve it to guests. The document also covers preparing coffee using machines or filters and how to serve coffee items like espresso in the appropriate sized cups. Maintaining clean equipment and serving within 7 minutes of the order are noted as important remarks.

Uploaded by

Anshul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Standard operating procedures for service of tea and coffee

Food and Beverage Department- Restaurant


All restaurants staff Task- Tea and Coffee service
What to do How to do Remarks
Read the order of the guest Read the instructions by the guest
carefully. carefully.

Set up a tray as per the Take a tray, put cups, saucer, Make sure everything is clean and
order. stirrer, teaspoon, sugar bowl, milk stain free.
pot on the tray, tea bags. Check the sugar bowl, it should
have 3 sachets of brown sugar, 6
sachets white sugar and 3 sachets
of sweetener.
Check for freshness and
temperature of the milk.
Prepare tea pot with boiling Take the water from the boiler and Ensure Tea bags are within their self
water. put the tea sachet into it as per the life.
request of the guest. Make sure the pot is clean with no
One teabag for each of the guests marks and stains
to be put.
Service of tea Move to the right hand side of the Service should be done within 7
table and place the cup on right minutes of placing the order.
hand of the guest with handle if the Refill as and when required.
facing either parallel to the table or Provide the cookies 2 cookies for 1
45°. Place teaspoon on the saucer. tea, 3 for 2 teas and 5 for 3
Pour half cup of fresh brew of tea teas( not if it is a breakfast service
and then place the teapot beside or service after the meals)
the cup on the table with handle
towards the guest.
Pour the milk as per instruction of
the guest and then place it in front
of the guest.
Sugar bowl or honey( in case of
herbal tea) should be placed in front
of the guest.
Preparation of coffee According to the order of the guest Make sure the coffee pot if free
prepare the coffee with the help of from any stains or chips.
coffee machine or freshly made Ensure right temperature and
filter coffee as per order. freshness of coffee.
Service of coffee Service of coffee is to be done from All coffee cups to be brought to the
right hand side of the guest. Freshly table complete.
brewed coffee and cappuccino to be Coffee including Espresso items,
served directly into cups. regular coffee, double espressos
For filter coffee, offer to pour for and cappuccinos are to be served in
the guest. full sized coffee cups with teaspoon.
Handle of the cup should be parallel
to the table or 45°. With a teaspoon While espressos are served in
on the saucer. smaller demi-tasse cups with demi
Sugar bowl, milk creamer to be tasse spoon.
placed in front of the guest.

Prepared by Approved by
Position Signature
Date prepared Date updated

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