POS USER GUIDE

Retail Management Hero (RMH)

rmhsupport@rrdisti.com www.rmhpos.com
Copyright 2016 - 2017, Retail Management Hero. All Rights Reserved. RMHDOCPOSUSERGUIDE010117
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 2016 - 2017 Retail Management Hero. All rights reserved. Doc ID: RMH_POS_UserGuide_vRMH050117. Publication date:
May 2017

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RMH Product Website: www.rmhpos.com

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Contents
About Retail Management Hero (RMH) .................................................................................................................. 4
Getting started ........................................................................................................................................................ 4
Configuring the Point of Sale ........................................................................................................................... 4
Starting the POS for the first time ................................................................................................................... 5
Setting the password for an existing cashier .................................................................................................. 6
Navigating the POS user interface................................................................................................................... 6
Logging on to POS transaction screen ........................................................................................................... 10
Drawer activities ................................................................................................................................................... 11
Entering opening amounts ............................................................................................................................ 11
Entering closing amounts .............................................................................................................................. 12
Performing a blind closeout .......................................................................................................................... 13
Performing a cash drop ................................................................................................................................. 13
Performing a cash payout ............................................................................................................................. 14
Sales transactions.................................................................................................................................................. 16
Ringing up items ............................................................................................................................................ 16
Deleting items ............................................................................................................................................... 17
Entering serialized items ............................................................................................................................... 17
Tendering the sale ......................................................................................................................................... 18
Cancelling a transaction ................................................................................................................................ 19
Voiding a transaction..................................................................................................................................... 19
Processing returns ......................................................................................................................................... 20
Discounting a sale.......................................................................................................................................... 21
Selling a voucher ........................................................................................................................................... 24
Checking the voucher balance ...................................................................................................................... 25
Redeeming a voucher .................................................................................................................................... 26
Adding money to a voucher .......................................................................................................................... 26
Refunding to a voucher ................................................................................................................................. 27
Daily POS tasks ...................................................................................................................................................... 29
Clocking in ..................................................................................................................................................... 29
Clocking out ................................................................................................................................................... 29
Assigning a sales rep to the transaction ........................................................................................................ 29
Performing cashier override .......................................................................................................................... 31
Creating an item comment............................................................................................................................ 31
Adding details to a transaction ..................................................................................................................... 32
Looking up item quantity .............................................................................................................................. 33
Changing the item quantity ........................................................................................................................... 33
Deleting items on transaction screen ........................................................................................................... 34

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 Placing transaction on hold ........................................................................................................................... 34
Retrieving item(s) on hold ............................................................................................................................. 34
Customer accounts and order management ........................................................................................................ 35
Selecting a customer ..................................................................................................................................... 35
Creating a new customer account at the POS ............................................................................................... 36
Viewing a customer’s history at the POS ...................................................................................................... 36
Creating a sales quote ................................................................................................................................... 37
Picking up a sales quote ................................................................................................................................ 38
Creating a work order ................................................................................................................................... 39
Picking up item(s) on a work order ............................................................................................................... 39
Creating a layaway ........................................................................................................................................ 40
Processing payments towards a layaway ...................................................................................................... 41
Picking up partial items on layaway .............................................................................................................. 43
Picking up all items on layaway ..................................................................................................................... 44
Canceling an item on layaway ....................................................................................................................... 44
Creating a back order .................................................................................................................................... 45
Picking up items on back order ..................................................................................................................... 46
POS reports, receipts and journals........................................................................................................................ 47
Printing X reports .......................................................................................................................................... 47
Printing Z reports........................................................................................................................................... 47
Printing ZZ reports ......................................................................................................................................... 47
Reprinting receipts ........................................................................................................................................ 48
Previewing receipts ....................................................................................................................................... 48
Viewing the journal ....................................................................................................................................... 48

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RMH Point-of-Sale
About Retail Management Hero (RMH)
Retail Management Hero is a privately-owned software development company focused on continually
innovating retail in ways that empower retailers with intuitive point-of-sale (POS) solutions that simplify and
streamline store management. The company's flagship product, Retail Management Hero (RMH) point-of-sale,
was launched early 2016 to give small-to-medium retailers a seamless next-generation replacement solution
for the end-of-life Microsoft Dynamics Retail Management System (RMS). For more information about RMH,
visit www.rmhpos.com.

Getting started
Utilize (and customize) RMH’s graphical user interface and handle all the point-of-sale functions at store
checkout terminals. Cashiers can perform sales transactions, look up inventory, accept different tenders, and
more. The system supports multiple POS devices and payment processors.

Online Training Videos: https://vimeo.com/album/3520470/video/163856318 (shows the user interface and

navigation overview for both the RMH Manager and RMH POS applications)

Additional Documentation and Resources: The RMH team is continually publishing additional documentation
on the RMH website. To view the latest training docs as well as marketing resources, visit:
http://rmhpos.com/resources/

Configuring the Point of Sale

The POS uses the same Database and Register configuration as used by the RMH Store Manager. To make any
required changes for the POS, use the RMH Store Administrator.

From either the Login screen or the main user interface, you can customize the POS screen by setting the font
size, screen size resolution and also interface skin color (light / dark) by using the options on the top menu bar.

NOTE: For documentation purposes, the majority of subsequent screenshots in this document will utilize the light
color scheme.

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Starting the POS for the first time
1. Click on the RMH POS icon on your desktop, which will launch the POS. See following figure:

NOTE: Depending on whether you have selected the dark or light color scheme, the POS login screen
may appear as follows:

2. Enter the Cashier’s User ID and Password, and then click Login. The main transaction screen displays.

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 NOTE: Depending on your customized settings and your software version, your screen may appear
slightly different than the above sample figure.

Setting the password for an existing cashier

The first time RMH POS is used with a Cashier who has not previously used the system, it will prompt for a new
password. See following figure:

The password must include at least one number. For example, “password1.” After confirming and saving the
password, the Cashier can then log in using the new credentials.

NOTE: Cashier passwords and associated system privileges are set up in the back end using the RMH Store
Manager program. Depending on your assigned system security role, you may or may not be able to access the
RMH Store Manager.

Navigating the POS user interface

After successfully logging onto RMH POS, the main user interface displays.

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Menu bar
The top menu bar provides customizable tools and information about your RMH system. For example, change
the font size, screen resolution and light/dark color scheme. The RMH application version also displays (i.e.,
1.5.0.0) and the name of the database you’re connected to (local database RMH Demo).
Next, you’ll see the register that connects to your system (Register 1) and also the name of the Cashier (‘999’).
The far right displays the system time.

Display options
The bar on the left of the transaction screen provides two display options:
 Transaction: Displays the main POS transaction screen (by default)
 Internet: Displays internet browser page (for example, look up store websites, product catalogs, etc.)

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Custom commands
The right side of the transaction screen is the Custom Commands section that displays the customized POS
buttons. This enables you to activate or access any third-party integrations or internal commands. For
example, Gift Card Balance or Customer Loyalty. The Custom Action buttons let you develop your own POS
action commands.

NOTE: The Custom Command functionality is reserved for system administrators. Depending on system
configurations, command buttons might not display on the transaction screen.

Item lookup
On the upper left of the transaction screen is the Item Lookup field, which enables you to search items by item
code, description, alias, department/category or combination. Whenever you type something or scan an item,
the system will automatically put the focus on this field to facilitate the user experience.

For example, if you enter the ‘Electronics’ department and press Enter, the system will display all the items in
the Electronics department. See following sample figure:

After selecting the item(s) and clicking the Select button (assuming there is sufficient quantity in stock), the
system will add them to the transaction screen.

Icons
In the upper right corner of the transaction screen there are various icons that vary depending on the
transaction type.

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 Icon Description
Displays the current transaction mode. The default is the ‘Sale’ mode. The icon will switch accordingly
pending the type of transaction. For example, Work Order.
Allows you to change the order for which the items are added to the transaction. For example, the
‘Ascending’ option means that new items will be added at the bottom of the screen (each new item will be
added below the previous item). Clicking the icon again will toggle the order and reverse the way in which
items are added. If the ‘Descending’ option is enabled, the new item will display at the top of the screen
above the previous item.
Enables you to ‘roll up’ items. This is useful for when you’ve scanned the same item but at different times at
the POS. If the icon is set to ‘no roll up’ then RMH will display that same item on different lines on the POS
screen in the order they were added. To configure the system so that it will roll up multiple instances of the
item to be displayed only on one line, enable the roll up option and the quantity will be adjusted
accordingly.

Keyboard
RMH enables you to use an actual physical keyboard or the onscreen keyboard. To display the onscreen
keyboard, click the Keyboard arrow at the bottom left corner of the transaction screen. Clicking it again will
toggle the keyboard off.

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Function keys
At the bottom of the transaction screen are various function keys. Each key acts as a drop-down menu of
related functions. This way, you can quickly access desired tasks. For example, clicking the Transaction menu
displays associated functions (tender sale, hold, transaction comment, recall transaction, etc.).

Logging on to POS transaction screen

Once the RMH POS application has been started, cashiers can then log on to process transactions.

1. When the Login window displays, enter the assigned cashier number in the User ID field and then
enter the associated Password.

NOTE: For security purposes, the password characters are masked as “*”.

2. Click Login.

The POS transaction screen then displays. If the login info was not correct, the system will display a
notification.

NOTE: To log off the current cashier and display the Login window, press F9. Or, from the transaction
screen’s menu bar, click Operations, click Secure and then click Logout. RMH will remain in shut-off mode
until the next casher logs on.

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Drawer activities
Assuming that the RMH database has been set up using the RMH Store Manager program, store clerks can use
the RMH POS program to process transactions at the register(s). Note that all major database changes in terms
of inventory are made in the RMH Store Manager program.

NOTE: The following guidelines assume you have successfully logged into the RMH POS program.

Entering opening amounts

Typically, before processing sales transactions, you would enter your opening cash drawer amount. This will
enable the Store Operations team to accurately track your cash-flow throughout the day.

1. On the POS transaction screen, click Operations, click Batch, and then click Enter Opening Amounts.
See following figure.

NOTE: If opening amounts have already been entered, RMH will display a pop-up window confirming
you want to overwrite the existing opening amounts. To enter new amounts, click Yes.
2. On the Opening amounts screen, enter the amount for each tender type that is currently in your
register’s cash drawer. See following sample figure.

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 3. Click OK, and then close the register.
NOTES:
 After entering the opening amounts, you can then enter closing amounts at any time.
 If your Opening amounts window was blank, you need to generate the Z report, which
accounts for all the defined tender types. You can then enter the amounts in the applicable
tender fields on the Opening amounts window.

Entering closing amounts

The closing amounts process is similar to opening your drawer.

1. On the POS transaction screen, click Operations, click Batch, and then click Enter Closing Amounts.
See following figure.

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 2. On the Closing amounts screen, enter the amount for each tender type that is currently in your
register’s cash drawer. See following sample figure.

3. Click OK, and then close the register.

Performing a blind closeout

There may be times when you do not want to count the drawer in public view and would rather do so in the
back office. In this case, you would perform a blind closeout, which enables you to close the current batch at
your POS station without generating a Z report.

After closing the batch, the applicable person in the back office can then use the RMH Store Manager program
to complete the closing process, enter closing (and opening) amounts, and generate X and/or Z reports.

1. Click the Operations menu, click Batch, and then click Blind Closeout.
2. When RMH displays the confirmation prompt, click Yes to continue.
3. Take the contents in the cash drawer to the store’s back office and use the RMH Store Manager
program to complete the closing process.

Performing a cash drop

Whenever you want to remove a certain amount of cash from your drawer and put it in a safer place (i.e.
bank), you can perform a cash drop. Although the cash is no longer in your drawer, RMH will still include that
amount in your total sales for the day and will display this amount on your Z report.

Before performing a cash drop, ensure that (1) there are no item entries in the POS screen and (2) the cashier
has the privilege to perform cash drops.

1. From the POS transaction screen, click the Operations menu, click Cash, and then click Cash drop
option.

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 2. In the Amount text box, type the amount of cash that you are dropping, and then press the Tab key.
3. Enter the Reason Code by clicking the binoculars icon and selecting the code from the list.
4. In the Comment text box, type any applicable comment.

5. Click OK.
6. On the Drop window, enter the appropriate tender amount(s).
7. Click OK. The cash drawer will pop open, and the receipt will print. Remove the correct amount of cash
from the drawer.

Performing a cash payout

A cash payout enables you to remove cash from your drawer. This is ideal, for example, when you need petty
cash to buy more printer paper. Even though you have not performed an actual sales transaction, you still
need to account for the decrease in available cash. Note that the total amount for “cash pay out” is displayed
on the Z report.

To perform a cash payout, be sure that the POS transaction screen does not have any item entries and that
the casher has the authorization to perform the cash payout.

1. From the POS transaction screen, click the Operations menu, click Cash, and then click Cash pay out
option. The Pay out screen will display similar to the following:

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2. In the Amount field, enter the amount of cash that is being paid out, and then press the Tab key.
3. In the To field, enter the recipient’s name, and then press the Tab key.
4. Select the applicable Reason Code. Click the binoculars icon to select from the predefined reason code
list.
5. In the Comment field, enter a desired note or description.

6. Click OK.
7. On the Tender window, enter the amount for the appropriate tender(s), and then click OK.
8. When the cash drawer pops open (and the receipt prints if you selected it to), remove the correct
amount of cash paid out from the drawer.

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Sales transactions
For regular sales transactions, you will need to 1) ring up (scan or manually enter item lookup codes) on the
transaction screen, 2) tender the sale (enter the applicable tenders, such as cash, credit card, etc.), and then,
as applicable, 3) generate the receipt.

Ringing up items
Ring up (enter) items onto the transaction screen any of the following ways, depending on your current
equipment setup: 1) using the barcode scanner, 2) manually entering the item lookup codes, and/or 3) pressing
F2 to display the list of database items.

NOTE: These guidelines show how to add items to the transaction screen by selecting them from the item list.
Steps will vary depending on item types (serialized, check, etc.) and tenders (credit cards, debit cards, etc.).

1. Press F2 to display a list of all the items in the database. See following sample figure:

2. Scroll through the list, select the applicable item, and then click Select or press Enter. After entering
the item(s), the transaction screen will update to display the items.

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 NOTE: To view item details from the POS transaction screen, click the arrow on the applicable line
item. This will drop down a list of item fields. See following sample figure:

Deleting items
Sometimes customers will change their mind about what items they want to purchase. Or, you might
accidentally ring up an item twice or scan the wrong item code. In these situations, you can easily remove the
items from the transaction.

To remove an item that has already been entered on the transaction screen, position the cursor on the line to
remove and either press the Delete key on your keyboard, or right-click and select the Delete option.

Entering serialized items

Ringing up serialized items may require additional steps pending configuration options, if the item already has
an assigned serial number, etc. The following provides guidelines for entering serialized items.

1. From the POS screen scan the item (via barcode scanner or manually entire item lookup code), or
press F2 to select from the item list. Note the word “Serialized” in the Type column. See following
sample figure:

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 2. When the Select Serial Number window displays, either select an existing serial number, use the
lookup field to find a serial number, or click Add New # to create a serial number. See following sample
figure:

3. When RMH displays a prompt asking you to confirm serial number creation, click Yes. Note that this
option will be enabled only if the necessary privileges were set up in the RMH Store Manager program.
The POS transaction screen will update to display the item’s serial number.

4. Continue adding items and/or tender and complete the transaction.

Tendering the sale

1. After entering the item(s) onto the POS transaction screen, tender the sale by pressing F12 (or
selecting the Tender Sale option from the on-screen Transaction menu).
2. On the Tender window, enter the applicable tender(s).

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 3. Click OK or press Enter. The system will then display a window confirmation the sale and the change
owed. See following sample figure:

Cancelling a transaction
At any time during the transaction process, you can cancel the sale. There are a couple ways to stop the
transaction:
 From the main POS screen, press Esc and confirm the transaction cancellation
 Press F8 and confirm the transaction cancellation
NOTE: You cannot cancel a transaction if you have already tendered the sale. If you have already completed
the transaction and need to void it, perform a post-void transaction.

Voiding a transaction
Sometimes you’ll need to cancel a past transaction. For example, you realize that after tendering the sale, you
accidentally rang up an extra item.

NOTE: Before voiding a transaction, confirm there are not items entered in the current transaction.

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 1. From the POS transaction screen’s menu, click the Transaction menu, click Recall Transaction, and
then click Recall for Void option. Note that pressing F11 will allow you to Recall for Return instead of
voiding the transaction.
2. On the Recall for Void window, select the specific transaction you want to void.
3. Press Enter.
4. If the Select Reason Code window displays, select the applicable code that describes the reason for
voiding the transaction. See following sample figure:

5. Click OK or press Enter.

The transaction screen will update with the item(s) and their minus quantities.
6. If the Tender window is not already displayed, press F12.
7. Choose the correct tender, and then click OK or press Enter to complete the void.
8. When RMH displays a window confirmation completion of the transaction, click Close.

NOTES:
 Voided debit card transactions are processed as returns. The funds have already been deducted from
the customer’s bank account and cannot be voided.
 The difference between voiding a transaction and recalling a transaction for return (see following
topic) is that voiding a transaction does not allow you to edit any transaction information. For
example, you cannot delete items or edit their quantities.

Processing returns
RMH enables you to return items your customers have purchased.

1. Press F11 to activate the Return mode, or from the POS transaction screen’s on-screen menu, click
Transaction, click Recall Transaction, and then click Recall for Return.

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 2. Select or scan the item to return.
3. As applicable, enter the reason code associated with the return.
The POS transaction screen will be updated with the items displayed in red with negative quantities.

4. Press F12 to tender the transaction. On the Tender window, you will see the total refund amount.
5. Enter the amount for the appropriate tender, and then press Enter.
RMH will display a confirmation message that the transaction was completed. You are now ready to
begin a new transaction.

Discounting a sale
You can discount either individual items or the entire sale. Note that there must be at least one item on the
transaction screen.

To discount individual items

1. Select (or place the cursor on) the item line entry.
2. Perform any of the following:
 Right-click to select Apply Item Discount or press Shift F4, or
 Click the row’s Actions button and then click the Discount button on the Item Action screen, or
 Click the Discounts menu, select Current Item Discount, and then select the type of discount you
want to make (i.e. % of retail price, etc.)
3. On the Discount screen, enter the percentage by which to reduce the price. See following figure:

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 4. Click OK.
5. Specify the Reason Code. For example, clearance or employee discount.

NOTE: The Reason Code screen will display only if the store is configured to require reason codes.
6. After returning to the transaction screen, proceed with the sale as usual.
NOTE: RMH will display the discount savings in the lower left corner of the transaction screen.

To discount all items in a sale

1. Ring up all the applicable items.

2. Perform either of the following:
 Press Shift F4, or
 Click the Discounts menu, click Transaction Discount, and then select the type of discount
3. Specify the type of discount.

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4. When the Discount screen displays, enter the percentage by which to reduce the total transaction
price.
5. Specify the Reason Code. For example, clearance or employee discount.

NOTE: The Reason Code screen will display only if the store is configured to require reason codes.
6. After returning to the transaction screen, proceed with the sale as usual.
NOTE: RMH will display the discount savings in the lower left corner of the transaction screen.

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Selling a voucher
In the RMH POS program you can ring up vouchers (i.e. gift cards, gift certificates) on the transaction screen.
The guidelines for selling a voucher will depend on whether the vouchers have pre-defined amounts, voucher
configuration settings and store privileges. After selling a voucher, the customer can redeem it at any time.
1. Scan or enter the item code for the voucher(s) you want to sell.
2. When the Serial Number window displays, enter the applicable voucher serial number. Click the
binoculars icon to look up voucher numbers. If the voucher number is not in the RMH database, RMH
will notify you and then, depending on the store’s privileges, display a prompt asking if you would like
to create a serial number.
3. Perform either of the following:
 If the voucher has a pre-defined amount, that amount total will appear on the transaction screen.
In this case, review/confirm the value is correct
 If the voucher does not have a pre-defined amount, click the Action button, and then enter the
applicable voucher price in the Change Price field. See following sample figure:

4. Press F12 to tender the sale.

NOTE: Do NOT use the Voucher tender type on the Tender window to sell the voucher. You will use
this tender type only when the customer redeems the voucher or when you want to add more credit
to an existing voucher.
5. Complete the sale.
After you sell a voucher, you can review its history any time by pressing Ctrl-Shift-F3, entering the
applicable voucher (serial) number, and then clicking Details. Use this feature to check the customer's
voucher balance.

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Checking the voucher balance
Use the Ctrl-Shift-F3 keys to display the balance for a particular voucher. See following sample figure:

You can also click the Details button to view the transaction history details for that voucher.

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Redeeming a voucher
After you sell a voucher (gift card, gift certificate), the customer can then use it for purchasing items in your
store. Ring up the voucher just like a serialized item, however, use the voucher tender type to tender the sale.
1. Scan or manually enter the item(s) the customer wants to purchase.
2. Press F12 to display the Tender window.
3. In the Voucher tender type box, you can enter either a partial or entire amount of the voucher that
will be used towards the sale. If the customer wants to pay with both cash and voucher, enter the
applicable amount in the appropriate tender type boxes.
4. Press Enter to display the Voucher Verification window.
5. Enter the applicable voucher number, and then press Enter. See following sample figure:

NOTE: At any time, you can press Ctrl-Shift-F3 to display the Voucher Details window on which you can enter
the applicable voucher (serial) number and press Enter. You will then see that voucher's history. Use this
feature to check the customer's voucher balance.

Adding money to a voucher

You can only add money to a voucher that has been already sold.

1. To select a sold Voucher to add money to, you can either scan the voucher or manually enter the
item lookup code for the voucher and then find the serial number.
2. When looking up a Voucher by serial number, scroll/select or look up the applicable voucher number
using the Serial Number Lookup search box. When the exact serial number match is found, only the
voucher whose number is matched appears in the grid.
3. Select the found voucher. A pop-up window appears, displaying the voucher balance and prompting
you to confirm that you want to add money:

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 4. Enter the amount you would like to add:

5. Tender the transaction.

Refunding to a voucher
When processing a return, you can refund all or part of the funds to a voucher. The following workflows exist:

Refunding to an existing voucher:

1. Select Recall for Return (F11), select the sale you would like to return, and then click Add.
2. Select the Reason Code, and then click OK.
3. Select Tender the Transaction (F12).
4. Enter the full or partial amount against the Voucher Tender type associated with the Voucher you
would like the refund to go to.
5. When the Voucher Refund Verification screen displays, scan or enter the serial number of the
voucher you would like to refund to.
NOTES:
 If there are multiple voucher items linked to that tender, the user will be prompted to select the
correct voucher item

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  If the voucher has not been already sold, the transaction will automatically change the status of
the voucher item to sold

Refunding to a voucher that has not been created:

1. Select Recall for Return (F11), select the sale you would like to return, and then click Add.
2. Select the Reason Code, and then click OK.
3. Select Tender the Transaction (F12).
4. Enter the full or partial amount against the Voucher Tender type associated with the Voucher you
would like the refund to go to.
5. When the Voucher Refund Verification screen displays, scan or enter the serial number of the
voucher you would like to refund to.
6. When the confirmation pop-up window displays, click Yes.

NOTE: If there are multiple voucher items linked to that tender, the user will be prompted to select the
correct voucher item after the last step above.

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Daily POS tasks
In addition to generating sales transactions, there may be additional tasks you will perform at the POS. The
following provides guidelines for common POS tasks.

Clocking in
1. At any time, cashiers and sales reps can clock in via the POS program by pressing Ctrl-Shift-F4, or
clicking the Operations menu and then clicking Time Clock.
2. When the Time Clock screen displays, enter the unique User ID and Password.

3. Click the Login button.

4. On the next Time Clock screen, click the Punch In button.
RMH will record the exact time you clocked in.

Clocking out
1. At any time, cashiers and sales reps can clock out via the POS program by pressing Ctrl-Shift-F4, or
clicking the Operations menu and then clicking Time Clock.
2. When the Time Clock screen displays, enter the unique User ID and Password.
3. Click the Login button.
4. On the next Time Clock screen, click the Punch Out button. RMH will record the exact time you clocked
out and display the time elapsed.

Assigning a sales rep to the transaction

1. From the POS screen, click the Transaction menu, click Sales Reps, and then click Transaction Sales
Rep.
2. When the Sales Rep Lookup screen display, select the Number for the applicable sales rep, and then
click the Add button.
This action will update the Rep field(s) on the POS transaction screen. See following sample figure:

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3. Proceed with the sales transaction.
NOTE: In addition to assigning a sales rep to the entire transaction, you can also assign different sales
reps to items in the same transaction. Simply click in the Rep field for the applicable sales rep and
right-click. See following sample figure:

You can then select a different sales rep for that particular item. After adding the sales rep, the POS
transaction screen will update the Rep field accordingly. See following sample figure:

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Performing cashier override

For various reasons, there may be times when cashiers are prevented from performing certain POS actions
because the system first requires a manager’s review/approval. Depending on how cashier POS privileges are
configured in the RMH Manager program, the RMH POS program will require a ‘cashier override’ before a
specific transaction is completed. For example, a manager’s approval (override) could be required for specific
item/sales discount percentages.

1. From the POS screen, either press Ctrl-Shift-F8, or click the Operations menu, click Secure, and then
click Cashier Override.
2. When the Login screen displays, enter the applicable cashier User ID and Password, and then click
Login.
RMH will update the transaction screen with the following notification in the top bar:

3. Perform either of the following:

 Edit or process the desired action (i.e. discount, etc.), and then press Exit to exit the Cashier
Override Mode, or
 Edit or process the desired action, and do not exit the Cashier Override Mode
4. Tender and complete the sale.
NOTE: If you forget or decide not to exit Cashier Override Mode, RMH will automatically exit the
Cashier Override Mode after the transaction is completed and revert subsequent transactions to the
previous cashier.

Creating an item comment

After you ring up an item on the transaction screen, you have the option to insert a comment underneath it.

1. After entering the item on the POS screen, click Items and then click Item Comment.
2. When the Item Comment screen displays, enter applicable note in the Comment field, and click OK.

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 The comment will then display under the item line on the transaction screen in the Name column:

3. Proceed with the transaction.

Adding details to a transaction

In addition to adding comments for individual items on the transaction screen, you can also create a comment
for the entire transaction, such as a delivery time or special offer. The comment will display on the customer
receipt.

1. Ring up the item(s) onto the POS transaction screen.

2. From the Transaction menu, click Transaction Comment (or click Shift F9).
3. When the Transaction Comment screen displays, in the Ref# field assign an applicable an identification
code that can reference the transaction.
4. In the Comment field, enter any description/explanation that relates to the transaction. Note that this
comment will display on the receipt.

5. Click OK to add the comment to the transaction. Note that the comment will display on the upper right
corner of the transaction screen. See following sample figure:

6. Proceed with the sale as usual.

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Looking up item quantity
1. After ringing up the item on the transaction screen, position the cursor on the line item, and then click
F2 (or from the Items menu, click Lookup Item.
2. On the Item Lookup screen, note the quantity in the Available column.
3. To return to the transaction screen, click the Esc button.

Changing the item quantity

1. If the item as already been rung up on the screen and you want to change the quantity, click the Action
button on the applicable item row (or in the applicable line item, right-click, and select Edit).

2. When the Item Action screen displays, enter the new quantity in the Change Quantity field, and then
click OK.

The POS transaction screen will be updated with the adjusted quantity for that line item.

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Deleting items on transaction screen
Before processing the sale, you can remove items entered on the transaction screen. For example, if the
customer changes his mind and decides not to purchase the item.

1. Select the line item you want to remove from the POS transaction screen.
2. Either press the Delete key on your keyboard, or click the Items menu, and then click Delete Item(s).

Placing transaction on hold

1. Ring up the item(s) on the transaction screen, and then press Ctrl-F12.
2. When the On Hold Comment screen displays, enter an applicable reason for the hold in the Comment
field.

3. Click OK.
You can retrieve the transaction at any time.
NOTE: Whenever you place transactions on hold, RMH will display a notification icon at the top right
corner of the transaction screen. See following figure:

Retrieving item(s) on hold

1. Ensure there are no items currently on the transaction screen.
2. Click the Transaction menu, select Recall Transaction, and then click Recall from Hold. The Recall from
Hold screen displays, listing the transaction(s) that are currently on hold.

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 3. Select the transaction you want to recall, and then click the Add button.
4. Proceed with the sale as usual.

Customer accounts and order management

The following provides guidelines for various customer management activities at the POS. Note that these
guidelines may vary depending on how customers are configured in the RMH Manager program.

Selecting a customer
1. Select an existing customer account by either pressing F7 or clicking the Customers menu and then
clicking Lookup Customer.
2. On the Find Customer window, use the available filter fields to locate the customer. Note that clicking
the binoculars icon will update the list with all the records that match the defined filter criteria.

3. Select the applicable customer by checking the box for the customer, and then clicking the Select
button. The transaction screen will update to display the customer’s information at the top of the
transaction screen. See following sample figure:

4. Proceed with the sales transaction as usual.

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Creating a new customer account at the POS
RMH lets you easily create customer accounts at the POS. Note that customer account creation is only allowed
if the configuration option is enabled in the RMH Store Manager program.

1. At the POS, either press Shift-F7, or click the Customers menu and then click New Customer.
2. When the ‘Create new customer wizard’ screen displays, enter the applicable information for the
customer. Note that this screen includes various information tabs (i.e. Billing, Shipping, etc.) that
contain additional fields.

3. Click the Save button. This action will return you to the POS transaction screen and display the
customer account info at the top of the screen.

Viewing a customer’s history at the POS

If a customer has already been selected at the POS, you can quickly look up their purchase history at any time.
1. Click the Customers menu and then click the Display History option.
2. Click the Purchases tab.

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 3. After reviewing the purchases, click the Cancel button to return to the POS transaction screen.

Creating a sales quote

1. Either press Ctrl-F1, or click the Orders menu and then click Quote.
NOTE: This action will prompt RMH to display the Quote notification icon at the top right corner of the
transaction screen.

2. Press F7 to display the Find Customer screen, select the applicable customer account, and then press
the Select button.
3. Scan / enter the item(s) on the transaction screen.
4. To add an order comment or order due date, either press Shift-F9, or click the Orders menu and then
select the Order Comment or Order Due option. The Comment will display on the icon toolbar
towards the top right corner of the POS transaction screen; the Due date displays towards the bottom
of the screen. See following sample figure:

5. Tender the transaction by pressing F12. The balance will be zero.

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 When you complete the transaction, RMH creates a sales quote containing all the items and prices
displayed on the transaction screen for that customer.

Picking up a sales quote

1. Click the Orders menu, click Recalls, and then click Recall a Quote.
2. When the Recall a Quote screen displays, select the applicable sales quote by checking the box.

3. Click the Add button. RMH will then update the transaction screen with the items contained in the
quote, as well as display the detailed quote information including customer information, comments,
deposits, etc.
4. Press F12.
5. When the Select Order Action prompt displays, click the Pick up Entire button. Note that you can also
convert to a work order instead.

6. Tender the transaction.

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Creating a work order
1. Press Ctrl-F2, or click the Orders menu, and then click Work Order.
This action will prompt the transaction screen to display the Work Order notification the icon toolbar.

2. Select the customer account (press F7, or click the Customers menu and click Lookup Customer).
3. Scan or enter the item(s) on the transaction screen.
4. To add a work order reference number, comment and/or due date, either press Shift-F9, or click the
Orders menu and then select the Order Comment or Order Due option. The Comment will display on
the icon toolbar towards the top right corner of the POS transaction screen; the Due date displays
towards the bottom of the screen.
5. Press F12 to display the Tender window.
6. In the applicable tender type field, enter the amount given as the required deposit payment and then
complete the transaction. RMH will create the work order containing the item(s) and log the deposit
amount.

Picking up item(s) on a work order

1. Click the Orders menu, click Recalls, and then click Recall a Work Order.
2. When the Recall Work Order window displays, select the applicable order by checking the box. See
following sample figure:

3. Click the Add button. This will return you to the transaction screen and display the work order.
4. Press F12.

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 5. When the Select Order Action prompt displays, perform either of the following:

 If the customer wants to pick up all the items in the order, click the Pick Up Entire button.
Then press F12 to tender and then complete the transaction.
 If the customer want to pick up a partial order, click the Pick Up Partial button. On the Pick Up
Order window, select the appropriate item for which the customer wishes to pay by checking
the box.

6. If there are two or more of the same item on the work order, enter the applicable quantity number in
the Quantity field.
7. Click OK to display the Tender window, enter the applicable tender amounts, and then complete the
transaction.

Creating a layaway
RMH’s layaway functionality enables customers to pay for items in increments and then receive those items
once payment is made in full. As the cashier, you would first create the layaway on the customer’s account and
could then require him to place the minimum deposit. The next time this customer returns, you would simply
look up his account and recall the layaway. The customer would then either make a payment towards the
layaway, or pick up items on the layaway.

1. Press Ctrl-F8, which puts RMH into ‘Layaway’ mode. (Pressing this key again will revert it back to
‘Sales’ mode.) The system will display a layaway notification icon in the upper right corner of the
transaction screen.

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 2. Press F7 (or click the Lookup Customer option in the Customers menu) and select the applicable
customer account.
3. Scan or manually enter the item(s) that the customer wants to put on layaway.
4. Press Shift-F9.
5. On the Order Comment screen, enter any applicable information, such as the Ref # and/or Comment,
and then click OK.
This comment will then display on the upper right corner of the transaction screen. See the following
sample figure and also note that the On Layaway column has been updated with the quantity of the
item that will be on layaway.

6. Press F12 (or click the Tender Sale option from the Transactions menu) to display the Tender
window.
7. Collect from the customer the minimum deposit payment due, and then enter the amount in the
appropriate tender field.
8. Click OK to tender the transaction and apply the amount.

Processing payments towards a layaway

1. Press F7 (or click the Lookup Customer option from the Customers menu), select the applicable
customer, and then click Select.
2. From the Orders menu, click Recalls, and then click Recall a Layaway.

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3. Select the applicable layaway from the list, and then click Add.
NOTE: If you selected a customer, then only the layaways for that customer will display. If you did not
select a customer, you will see that the list includes all the customer accounts that currently have
items on layaway.
The layaway details will then display on the POS transaction screen, and show any previous deposit
as well as the balance and due date. See following sample figure:

4. Press Shift-F4.
5. When the Layaway Payment screen displays, enter the amount the customer is paying and then click
OK.

6. When the Tender window displays, enter the amount received in the applicable tender field, and
then click OK.

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Picking up partial items on layaway
Customers can pay for any combination of items on the layaway. As soon as the customer picks up an item on
layaway, that item comes out of your inventory.

1. Press F7 (or click the Lookup Customer option from the Customers menu), select the applicable
customer, and then click Select.
2. From the Orders menu, click Recalls, and then click Recall a Layaway.
3. Select the applicable layaway from the list, and then click Add.
4. Click F12 to display the Select Order Action screen.

5. Click the Pick up Partial button.

6. On the Pick up order window, select the item(s) the customer wants to pick up by clicking in
checkbox for the applicable item line(s), and then click OK.
NOTE: If the customer has put two or more of the same item on layaway, enter the applicable
quantity number.

7. Tender the transaction. RMH will track the layaway payment(s).

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Picking up all items on layaway
A customer can pick up a combination of items, or all items, on layaway. The following shows how to pick up an
entire layaway (all items).

1. Press F7 (or click the Lookup Customer option from the Customers menu), select the applicable
customer, and then click Select.
2. From the Orders menu, click Recalls, and then click Recall a Layaway.
3. Select the applicable layaway from the list, and then click Add.
4. Click F12 to display the Select Order Action screen.

5. Click the Pick up Entire button.

6. When the Tender window displays, tender the transaction.

Canceling an item on layaway

1. Press F7 (or click the Lookup Customer option from the Customers menu), select the applicable
customer, and then click Select.
2. From the Orders menu, click Recalls, and then click Recall a Layaway.
NOTE: If you selected a customer, then only the layaways for that customer will display. If you did not
select a customer, you will see that the list includes all the customer accounts that currently have
items on layaway.
3. Select the applicable layaway from the list, and then click Add.
4. On the transaction screen, select the item you want to remove from the layaway.
5. Either right-click and click the Delete option (see following sample figure), or press the Delete key on
your keyboard.

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 6. Press F12, and then perform either of the following:
 When the Select Order Action screen displays, click the Save Changes option, or
 When the Select Order Action screen displays, pick up either the partial or entire layaway
NOTE: RMH may display notification messages, noting deposit refunds. See following sample
notification:

7. Press F12 to tender the sale and refund the customer’s deposit as needed.

Creating a back order

If your store is properly configured to process back orders, you can create back orders at the POS. You can
create back orders for specific items as well as associate the orders with customer accounts.

1. Scan or manually enter the item on the transaction screen. Whenever you try to add an item to the
transaction that does not have on-hand quantity available, RMH will automatically display the item
out of stock notification similar to the following:

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 NOTE: Depending on how your store is configured, this notification window may vary in terms of
available options.
2. If you do not want to suggest an alternate item, or do not want to sell the item if it’s not available in
stock, click the Back Order button.
The transaction screen will then display the Back Order notification status and the ‘On B.O.’ column.

3. To associate a Reference # and/or order Comment, press Shift-F9, enter the applicable details, and
then click OK. This information will display at the top of the transaction screen.
4. Press Enter or press Shift-F12 to display the Tender screen.
5. Enter the applicable amount, and then complete the transaction.
You can then recall the back order at any time.

Picking up items on back order

1. From the transaction screen’s Orders menu, click Recalls, and then click Recall a Back Order.
2. When the Recall Back Order screen displays, select the applicable Back Order from the list by clicking
in the checkbox, and then clicking the Add button. The item(s) will display on the transaction screen.
3. Press F12.
4. On the Select Order Action window, perform any of the following by clicking the available button:
 Save Changes – Saves any edits you made to the transaction screen regarding back order
items; for example, if you removed an item from the back order

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  Pick up Entire – Lets you pick up all the items on the back order; in this case, you’ll then need
to tender the tender and complete the transaction
 Pick up Partial – Lets the customer pay for specific item(s) on the back order; in this case,
simply select the applicable item(s), and then tender the transaction. RMH will track the
payments towards the customer’s back order

POS reports, receipts and journals

RMH provides various reports that show summary details of your POS register’s activity.
 X report – Displays up-to-the-minute sales statistics of the register; generating the X report does not
close the current batch
 Z report – Similar to the X report, but does close the current batch; typically generated at the end of
each shift or daily at closing time
 ZZ report – Similar to the Z report, but it includes all the Z reports generated since the last ZZ report

Printing X reports
Use the X report to view the register’s current sales info. You can view and/or print the report.

1. From the POS transaction screen, click the Operations menu, click Batch, and then click either View X-
Report or Print X-Report option.
2. Review the report and/or press Enter to generate the report. RMH will print the X report to the receipt
printer designated for the current register.

Printing Z reports
Use the Z report to review the end-of-day statistics of a particular register. Generating the Z report closes the
current batch number and opens the next available batch number.

1. From the POS transaction screen, click the Operations menu, click Batch, and then click the Print Z-
Report option.
NOTE: If opening amounts were not entered, RMH will display a pop-up window asking you to confirm
closing the batch.
2. Press Enter to generate the report. RMH will print the Z report to the receipt printer designated for the
current register and close the current batch number.

Printing ZZ reports
The ZZ report displays the register’s Z report statistics of the register as well as shows all the Z reports
generated since the last ZZ report. Generating the ZZ report closes the current batch number and opens the
next available batch number.

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 1. From the POS transaction screen, click the Operations menu, click Batch, and then click the Print ZZ-
Report option.
NOTE: If opening amounts were not entered, RMH will display a pop-up window asking you to confirm
closing the batch.
2. Press Enter to generate the report. RMH will print the Z report to the receipt printer designated for the
current register and close the current batch number.

Reprinting receipts
1. From the POS transaction screen, click the Receipt menu, then click the Reprint option.
2. Select the applicable Receipt Printer, and then click OK.

Previewing receipts
From the POS transaction screen, click the Transaction menu, click Receipt, click the Preview Receipt option,
and then select the applicable printer option.

Viewing the journal

The RMH journal stores all the transactions that have processed on the current register since the last Z report
was processed.
1. Either press F4, or from the POS transaction screen, click the Transaction menu, click Receipt, and
then click the Journal option. The Journal will display. See following sample figure:

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2. Perform any of the following:
 Click Batch to display the Batch list allowing you to select which batch you want to view
 Use the available buttons (previous, next, etc.) to browse receipts within the journal
 Click Print to select the printer and print the receipt
 Click Search (F4) to browse receipts by receipt number, account number, name, etc.

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